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[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Ck_PM by • Public Mobile
  • 2974 Views
  • 21 replies
  • 6 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 17959 Views
  • 124 replies
  • 31 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 29186 Views
  • 184 replies
  • 27 Bravos

I can't receive neither send text messages

I transferred my phone from rogers like a week ago, I received the text message telling the transfer was complete and I cannot receive neither send text messages yet. help please 

Gabri by • Great Neighbour / Super Voisin
  • 239 Views
  • 3 replies
  • 0 Bravos

No response to tickets since Tuesday?

Is this normal? I opened a ticket on Tuesday, followed up on Wednesday and Thursday, and now it's Friday and I still do not even have a single response. It's like they are going into a black hole. As there is no phone support, this is maddening. What...

JasonELT by • Great Neighbour / Super Voisin
  • 333 Views
  • 5 replies
  • 0 Bravos

Phone calls

Hi, so I recently activated my SIM card once it arrived, I couldn't get my service going till I did some searching online on how to get it going, I found an APn for Manitoba, my data is working now but I have 1 issue, phones calls is not working, wha...

Geronimo87 by • Great Neighbour / Super Voisin
  • 127 Views
  • 2 replies
  • 0 Bravos

Voicemail

I changed from Motorola to an iPhone 12 and now my voicemail has 2boxes I press star 2to go to public mobile voicemail and it asks me for mail box number??? I don’t have one what’s going on @links to members 

ShakerGeo by • Great Neighbour / Super Voisin
  • 168 Views
  • 3 replies
  • 0 Bravos

Resolved! Voicemail greeting

Hi,I would like my voicemail message when someone calls me to be my voice saying my name and please leave a message, I have gone through the options and recorded and activated this message and well as the busy message. It only works if I decline the ...

Ecr7 by • Great Neighbour / Super Voisin
  • 230 Views
  • 2 replies
  • 0 Bravos

Please help

I have been trying last 3 days process a payment to subscribe as new customer I have also bought a new sim card and its not working . i have used Visa , master card different cards with right addresses and zip codes and its failing to validate card s...

Leox1 by • Great Neighbour / Super Voisin
  • 192 Views
  • 3 replies
  • 0 Bravos

Resolved! Lost phobe

So my husband lost his phone and can’t access his account because all the 2 factor things wanna go through that number or email what does he do how does he regain access to his account he hasn’t paid his bill since can’t get into the site can’t trans...

JennjennD by • Good Citizen / Bon Citoyen
  • 298 Views
  • 4 replies
  • 0 Bravos

Transfer number

Tried to transfer eSIM from iPhone to another but did not work, what do I do?

Cutiepie by • Great Neighbour / Super Voisin
  • 166 Views
  • 2 replies
  • 0 Bravos

Resolved! Payments History

Hi,I've tried to get all 2023 payments receipts but I didi not succeed, everytime I tried on website or the app I got to June receipt but not the rest  it said error try againis anyway to get them all?Thank you  

MrToeuzer_ by • Great Neighbour / Super Voisin
  • 225 Views
  • 3 replies
  • 0 Bravos

Deleting sim card

I had my SIM card lost or stolen and went and replaced and activated a second SIM card. Now I want help to delete the first SIM card but have no option for that

Aimee01 by • Great Neighbour / Super Voisin
  • 242 Views
  • 4 replies
  • 0 Bravos

Invalid SIM

Hey, new hereTried registration of SIM and then port to PM. It’s showing invalid sim. Pls help! 

Varun2024 by • Great Neighbour / Super Voisin
  • 207 Views
  • 3 replies
  • 1 Bravos

My Number Transportation failed after 2 Day

I subscribed Public Mobile and Transported my Number and it worked for 2 days after which my transported number is gone and a new number is assigned by Public Mobile, I dont need a new number, need help.

Nickjee by • Great Neighbour / Super Voisin
  • 201 Views
  • 2 replies
  • 0 Bravos

Phone Number Incorrect

Moved over from Bell.   During the transfer, I had a temp phone number for short time.   Unfortunately, that temp phone number is stuck in my iPhone settings (impacting my iMessage and Facetime).    I'm doing a lot of Googling and can't see a way to ...

brent_sawa by • Great Neighbour / Super Voisin
  • 211 Views
  • 3 replies
  • 0 Bravos

can't send or receive SMS (iPhone)

HiI switched to public mobile few days ago..I can't receive or send any sms ?!I've done the basic troubleshooting from what I read online. I noticed under settings > messages > send & receive my phone number says verifying it's been stuck at verifyin...

Jamaldaoud by • Great Neighbour / Super Voisin
  • 324 Views
  • 3 replies
  • 0 Bravos

Would like to check my subscription history

HelloI recently changed my subscription plan, taking advantage of a promotion. It appears that what I am paying does not correspond to the promotion. I would like to check which choice I made when I changed my plan, but I don't know how I can access ...

annaromeo by • Great Neighbour / Super Voisin
  • 150 Views
  • 1 replies
  • 0 Bravos

Resolved! Using a different credit card

Hello,It will take a few days for funds to be available on my credit card,  Can i use a different card?Daniel

Danny77 by • Great Neighbour / Super Voisin
  • 237 Views
  • 3 replies
  • 0 Bravos

Messenging

My wife just switched over to Public Mobile and is now getting the message Ssm Messaging now requires her phone number. she goes to do that but her number won’t save. Is this a known issue?she also can not receive text messages

Mike1099 by • Good Citizen / Bon Citoyen
  • 178 Views
  • 2 replies
  • 0 Bravos

Phone Can Outbound Calls, but Can't Receive or SMS

Tried the SIM on more than one Android phone, both Samsung, one is Android 8 and the other Android 13.I've activated a SIM w/ a Transferred phone number, which I think may be why this happened, as I've had success with a new phone number in the past....

Why am I out of minutes?

Dear sir/madam;          Why am I out of minutes? I have the unlimited Canada wide unlimted minutes. 

Kodes by • Great Neighbour / Super Voisin
  • 147 Views
  • 1 replies
  • 0 Bravos

Resolved! Switching subscriptions

Hello,Considering switching my subscription to $29/month.You charged me $35.05 on Apr 09 for my existing subscription that runs out on May 09.If I switch now, are you going to recalculate my subscription and issue a credit?Thank you.

bobk1128 by • Great Neighbour / Super Voisin
  • 210 Views
  • 2 replies
  • 1 Bravos

Text messages not working

I have the Unlimited Canada-US wide minutes and messaging plus unlimited international text and picture messaging++plan. Data and calls are working but text sms is not. Any help please?I have an iphone XR. In Settings-Cellular: Cellular Data = Person...

leonruocco by • Great Neighbour / Super Voisin
  • 223 Views
  • 2 replies
  • 0 Bravos

Resolved! New port over, no sms or mms and account now on hold!

Not sure what to do now as I already a service ticket going regarding NO SMS or MMS and NOW my new service is on hold after just a few days of being activated (Apr 3rd start date). Frustrated by all this.

Janiners by • Great Neighbour / Super Voisin
  • 215 Views
  • 3 replies
  • 1 Bravos
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