Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My new phone number with Public Mobile is ###-###-#### I want to change my phone number to ###-###-#### which is an out-of-service numberWhat do I have to do to change my phone number to ###-###-####.... ?? Please send me an e-mail at ***@***.com e...
I have been able to activate my new sim, but the process wants a final confirmation code sent to my new phone, but I can't seem to find the code. Where do I find this final confirmation code?
I am trying to help my dad update his credit card expiry date in his public mobile account. He is trying to login, but it says email/password invalid. He did the reset password and entered his current email and it says email is invalid. He used th...
Hi There,Not sure why I have received an email saying my account was on hold and I need to renue at a higher price. Threatening that ill lose my number and points. Logged in to my account it says all is up to date and my payment info is on file for...
I bought a new esim card for a new phone and have inserted the sim, but I can't activiate the sim. How do I do this?
The system asks this: Let's Complete Your Activation. I am not asking to change the existing subscription.All I need is to be able to access the account to update my account information.Kindly help me navigate around that so i can access my account p...
please help me port my number from Koodo Prepaid.I have a temp number already but cant seems to get the chatbot to get me to the next step or start a ticket with a CSAWhy is this process so hard??! Had the same issue a couple seeks agoDale
Hi,A few minutes ago, my phone acted weird and i would liek to know if anyone experienced it yet, or if PublicMobile already had this kind of issue..because it feels as if someone may have hacked it but not sure.Here's what happenned: a few minutes a...
Hello,I am wondering if adding the US Roaming package, will allow for US to Canada Talk and Text? I can’t find anything that says either way.
Hi, I need PUK for my Public mobile SIM card.When I tried to log in my Public account, it's asked for the code.But my SIM does not work, i can not receive the code, cuz i need PUK.They are interlocked.How can i fix it?Thanks.
Please send me the refund for the service. I want to unsubscribe this but it’s not successful. I tried to talk to it online but it’s not working for me. I do not want to use the service. Please cancel the service, unsubscribe me and refund the amount...
Public mobile gave me a temporary number, I was wondering if someone can help me transfer my old number to my account?
Hi,The last few months, I've charge double in my subscription (2 x $44.07).On Jan 20, I've disabled my subscription but I still get charge on my registered debit card for $44.07.I can't able to edit or remove my card.1. Please remove my registered de...
They shut off my account and won't let me update my credit card details. This isn't the first time this has happened. How do I fix this?
I signed up Dec. 5/23, but have not been able to successfully transfer my services from Rogers. Neither Rogers or Public is responding at this point.How can I get a refund and stay with Rogers?
Received a notification asking me to switch to public mobile. Need me to restart and switch. Is it normal from public mobile.
Can anyone confirm that you can tether your phone when using roaming add-on in the USA
My reward are not being applied as of January 21 2024.
Last night I bought the plan, my initial plan with Rogers was cancelled before I had bought the plan with Public. I can make phone calls (has my old number pop up), but I can’t send or receive any text messages. I also cannot confirm the 6 digit code...
Asking me for a 6 digit pin to have full access and I never receive it. Would like to set up full access
Public Mobile message: We've attempted to reach you to let you know that we've been unable to transfer your current phone number to Public Mobile. In the meantime, we've assigned you this new phone number: If you still want to transfer your number, ...
I put in a change different plan for the same price with the 60GB it never changed I had enough in my account to change over
i have subscribe the plan, and paid. and want the physical sim card, but i never got one, can company send me a other one thank you. and i never get my order number, how to get the order number.
I am very disappointed that the new plans with great data limits are a) only available to new clients and b) the one that seems to be available to current clients is not Canada wide Calling etc and international text.Are new customers more important ...
I'm trying to reach an agent, however, I can't submit a ticket or reach an agent. I'm having issues seeing how much data I've used. I'm in the states, paid for a data,talk,text plan. And I'm not able to use the data portion. I need help soon. Thanks
Asking for a friend, when will this plan no longer be available?@CS_Agent
I got a different plan I believe it’s $40 monthit Seems since I got it I can not send or receive pictures through texting why is thati Restarted my phone, reset my network, made sure my man was on so why is it that I’m still having problems
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