Community

Resolved! Payment Processed but Plan isn’t Renewed

Hi there it shows funds have been withdrawn and my account is active along with it being paid, but my data and texts don’t work still. 

Resolved! Won’t accept new voucher number

Resolved! Custom Centre Phone Number

Doesn't Public Mobile have any phone number that I can call and talk to a human assistant? Sorry... Prefer the old-fashioned way.

Resolved! The Fine Print on the Plan

Hi, I just switched my current plan to the new which offers 15GB 4G data for $40/month and it will start on the next renewal date.I read the fine print though and it states no promo codes or special offers can be applied with this plan. Does this mea...

Resolved! phone

Why can't I apply a voucher after phone been down for 3 months?

Resolved! MMS and data

Hi, Since I am with public mobile I have not been able to send any MMS and/or access data despite de fact that it is included in my package. What should I do to have full access with my phone Sonim XP7700 with Android 5.1.1. ?

Resolved! Need to change my email address

I need to change the email address on my account. I will only have access to the old account for a few more weeks so this has to happen soon.

Resolved! Port number

I’m trying to find out if my current land line number can be ported 

Resolved! Code 821

trying to activate SIM but keep saying code 821

Resolved! Signup concerns

I am a new member unable to activate phone, no old sim card. Question - If I was to complete a full reset of thephone would it not respond as brand new, awaiting its PublicMobile SIM card?Thanks Frank

Resolved! change account email

I need to change account email as I have no access to previous email address. I cannot log into self serve because my account is suspended as something happened with my payment method and I have no way to fix it. please advise.

Resolved! Switching plans to 4G - How it affects rewards

Hi Community!  I had a quick question, Im currently on a 3G plan with the old reward system. I see the offer for the Lunar new year and am considering switching to that plan. Will my old reward system remain active or will it auto-switch me to the ne...

Resolved! New rewards system

Not sure if this has been brought up before , but with new reward system . Would it not be nice to have option to automatically apply points to bill once 15points has  been earned. I know for me I like with old rewards that I don’t have to apply my r...

Resolved! Not Receiving any incoming phone calls for days

I just realized that my phone hasn't been able to receive incoming calls. Multiple people have told me they've tried calling but it doesn't go through. And I get absolutely 0 notifications on my phone that theres a call. I tested it with my friends p...

Resolved! When do I get the bonus points from the Lunar Year $40 for 15GB deal?

Here's the plan in question: 15GB data at 4G Speed for $40. (publicmobile.ca) I already received the basic 2 points but not the remaining 4, thanks again.

Resolved! How is the voice quality compared to Fido?

I just switched from Fido and am wondering if there's a difference in the audio and mic quality, particularly VoLTE? 

Resolved! New to Public Mobile, is there any way to get the $2 auto pay reward?

Or was that only with the old reward system?

Resolved! Phone Credit

Recently, I had a message offering me a credit to my account if I purchased a refurbished public mobile phone. I have since purchased 2 phones but can no longer find this message.thanks in advance…

Resolved! Not receiving simcard !

Its been 8 business days since I have ordered my sim card and have not received it yet ! I dont know what to do?!

Resolved! South Korea

Will I be able to use my Public Mobile plan in South Korea or will I have to get a plan in South Korea. 

Resolved! Reactivate

My account is suspended. I need to just reactivate it to receive an important message. Am I supposed to buy a plan?And What is the cheapest plan to buy in this situation? just to reactive my account for a short time