Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 9569 Views
  • 104 replies
  • 25 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 20287 Views
  • 180 replies
  • 24 Bravos

Upgrading plan/loyalty?

I might switch from the $39/20gb/4g plan to the black Friday $34/40gb/5g plan. (Seems like a no-brainer)But I've got $7/m in loyalty. Will this plan switch also switch me to the newer loyalty plan, which doesn't seem to be as good? Or will I retain m...

20231125_090135.jpg Screenshot_20231125-082839_Chrome.jpg
Ben_Kayfetz by Good Citizen / Bon Citoyen
  • 156 Views
  • 4 replies
  • 1 Bravos

Resolved! .

illy by Good Citizen / Bon Citoyen
  • 243 Views
  • 4 replies
  • 0 Bravos

Resolved! Is there really no live chat with Customer Support Agent?

Hello,I'm new to Public Mobile. Is there really no live chat with customer support agent? You can only submit a ticket (that doesn't work - 404 ERROR)?In the meantime, I'd like to ask for help regarding double payment:On November 11, I joined and pur...

lidonglineric by Great Neighbour / Super Voisin
  • 211 Views
  • 5 replies
  • 0 Bravos

5G/40GIG/Unlimited Talk/Text subscription worked this morning!

Like many of you, despite many hours of effort, I wasn't able to access the system to change my subscription to this great plan yesterday. However, just now, I was able to switch to this plan on all of 6 of my accounts. It gave me the option to switc...

Kimbo123 by Great Neighbour / Super Voisin
  • 85 Views
  • 2 replies
  • 2 Bravos

Port possibly failed? Help

Just tried to port my number From Freedom Mobile over to Public Mobile.I literally copied/pasted my info from my latest invoice to avoid any typos.About 1 or 2 minutes after submitting the info on PM's side, I actually got the text from Freedom askin...

V_Hazy by Great Neighbour / Super Voisin
  • 145 Views
  • 5 replies
  • 0 Bravos

Resolved! Purchase a sim card

Hello, I wonder how to purchase a $5 sim card. Thanks in advance,   

Screenshot_20231125_083114.jpg Screenshot_20231125_083011_edit_34921006215503.jpg
Mindy208 by Great Citizen / Super Citoyen
  • 109 Views
  • 2 replies
  • 0 Bravos

Resolved! Offer

Hello, I saw someone posted a offer and it's gone. I wonder if there's a chance to get this offer. Thanks.  

1000.png
Mindy208 by Great Citizen / Super Citoyen
  • 124 Views
  • 3 replies
  • 0 Bravos

5G network

Will the 5G subscription plan work if I have an older iPhone that does not have 5G?  What will happen?  Will it just have 4G compatibility and what speed would be used on the subscription plan when you run out of data “the slower speed”.thanks!

Mark23D by Great Neighbour / Super Voisin
  • 92 Views
  • 2 replies
  • 0 Bravos

multiple pending credit card charges

I tried to activate a new account yesterday but the app/website kept getting errors during the payment screen so I ended up having three pending charges on my credit card despite not being able to activate. When I try to log in again, it immediately ...

James90 by Good Citizen / Bon Citoyen
  • 205 Views
  • 9 replies
  • 0 Bravos

I can't transfer my number

Just got this message. what should i do? Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alte...

Moran by Great Neighbour / Super Voisin
  • 92 Views
  • 1 replies
  • 0 Bravos

Resolved! [SOLVED] Port failed - how to fix?

Just tried to switch my plan and received the following text:Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phon...

Kogs by Great Neighbour / Super Voisin
  • 253 Views
  • 6 replies
  • 0 Bravos

change subacription- overcharged

I changed my subscription. I forgot to choose for the next billing circle. So I payed again. It means I payed two times for this billing circle. Will I get a refund?

Anqihong by Great Neighbour / Super Voisin
  • 64 Views
  • 1 replies
  • 0 Bravos

Black Friday $34 40GB 5G not showing up?

Hi,I am currently on the $34 20gb 5G plan. I want to switch upon renewal to the Black Friday $34 40GB 5G plan. When I log into my account and click change subscription, this Black Friday deal does not show as available. I have cleared my cache and tr...

Haus973 by Good Citizen / Bon Citoyen
  • 119 Views
  • 3 replies
  • 0 Bravos

eSIM Activation failed

I just signed up, and ported my number from Koodoo. The porting seemed to work, as in my Koodoo subscription was cancelled and that sim no longer works, but the eSIM activation failed for public. I am now left without any usable phone. I have tried r...

AndrewButt by Good Citizen / Bon Citoyen
  • 194 Views
  • 7 replies
  • 0 Bravos

Resolved! Transferring Number Issue

Was able to sign up for the 5G 40GB plan last night, but got errors during activation and transferring numbers. It eventually worked after few retries; however my number hasn't transferred. My old SIM (FIDO) is still in my phone and active, but haven...

OZ_555 by Great Neighbour / Super Voisin
  • 109 Views
  • 1 replies
  • 0 Bravos

Can't switch to the $34 for 40gb plan until sim arrives

Hey allI signed up for a plan before the 40gb for $34 plan was available asking for a physical sim, the problem is the sim hasn't arrived yet. I'm trying to switch my plan at renewal to that one but I don't seem to have any options at all except acti...

Can't subscribe the 5G 40GB FOR $34/mo

Dear Sir/Madam,I registered my e-mail account to shop online in Public Mobile's website.However, after I logged on, the system showed me a system error and I can't subscribe the 5G 40GB FOR $34/mo successfully.When will the Black Friday Deal end?I'm ...

public mobile.png
Chris_Yuen by Great Neighbour / Super Voisin
  • 249 Views
  • 8 replies
  • 0 Bravos

Error trying to transfer number into Public Mobile

Hi,Looking for help with transferring my Telus ESIM number into Public Mobile ESIM.  I was unable to, at sign up and now as well maybe due to the site overload and receiving errors .  I currently have 2 lines and would like to port in my Telus number...

Howe by Great Neighbour / Super Voisin
  • 150 Views
  • 6 replies
  • 0 Bravos

Wrong ESN/MEID

Received a wrong ESN/MEID error but was still able to port my number over. Will my account with the other provider be cancelled?

dson by Great Neighbour / Super Voisin
  • 110 Views
  • 4 replies
  • 0 Bravos

5G Not Working!

I recently subscribed to PM. It has been a day. I got the $34 - 20GB 5G data plan yesterday. Unfortunately, in my settings it only gives me an option of LTE or 3G, even though my phone is an iPhone 12 and I was with Telus before, 5G was on all the ti...

ASaeed by Great Neighbour / Super Voisin
  • 227 Views
  • 4 replies
  • 0 Bravos

Waiting for sim card, can't change to $34/40GB plan

Hello, I subscribed to the $34 5G 20GB plan and want to switch to the $34 5G 40GB now on offer. I haven't received the sim yet so can fully activate my account. Is there a way to do this or can I get some help to change this before I get my sim?

Kenloo by Good Citizen / Bon Citoyen
  • 251 Views
  • 8 replies
  • 0 Bravos

Resolved! Does this mean that I successfully invited a friend?

I received a message:"Cha-ching! You just added to your Refer A Friend Reward - way to go! Keep referring to earn more. View your Rewards at https://bit.ly/.."Does this mean that I successfully invited a friend?When I can see the reward on my account...

JefffL by Good Citizen / Bon Citoyen
  • 198 Views
  • 6 replies
  • 2 Bravos

Resolved! 40GB $34 5G plan

Don’t sleep on this one LOL barely slept at all and finally got it using desk top , even had to change to different plan to be able to change again right away for the next renewal to the plan I wanted as it seems to disappear as others have noted but...

Handy1_0-1700900565204.png
Handy1 by Mayor / Maire
  • 373 Views
  • 8 replies
  • 1 Bravos

Resolved! Sim Activation failed

Hello, my Sim activation failed, but still shows it works on my account now when I log in. My account is on hold for some reason and my payment went through on the 18th. Trying to change my plan to the 40 gig a month, but it wants to charge me again ...

Labvirus by Good Citizen / Bon Citoyen
  • 122 Views
  • 2 replies
  • 0 Bravos

Service back online & access to account

Hey, The service is back online after 12:00 a.m. and as many people were feeling that the offer might not be there, but it's official and it's a Black Friday offer.  So feel free to claim or change your offers as soon as possible and you will still g...

Shubh2023 by Great Citizen / Super Citoyen
  • 181 Views
  • 2 replies
  • 0 Bravos
Need Help? Let's chat.