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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 26898 Views
  • 139 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 38792 Views
  • 185 replies
  • 29 Bravos

Cannot sign in

When I open the app it says it's under maintenance for the past week and when I try to sign in on the website i get a error saying forbidden 

bubba78 by Great Neighbour / Super Voisin
  • 283 Views
  • 3 replies
  • 0 Bravos

Subscription not activated

Hi, I created an account for the first time but I go in loops on step 6 of activation. It says it wasn’t activated but my visa was charged.how do I connect/activate  my eSIM 

ConnorRob21 by Great Neighbour / Super Voisin
  • 177 Views
  • 1 replies
  • 0 Bravos

Resolved! esim trouble refund

I have been having lots of trouble with the esim not working on my phone and have had to buy another esim on June 24th and then today August 8th again when it stopped working. I'm wondering if it's possible to get refunded for these two esim purchase...

Kjhc by Great Neighbour / Super Voisin
  • 294 Views
  • 2 replies
  • 1 Bravos

Porting number from Bell MTS

I'm going to sign up and transfer shortly from a Bell MTS account. To port my number should I use the account number that shows on the top of my BellMTS bill or should I use Mobility Bill Number that shows up on the mybell site? Or does it not matter...

Siliron by Great Neighbour / Super Voisin
  • 239 Views
  • 1 replies
  • 0 Bravos

Need to cancel

Hi I need to cancel my plan I have for my daughter how do I do this 

Kristywutke by Great Neighbour / Super Voisin
  • 292 Views
  • 3 replies
  • 2 Bravos

coverage issue

I subscribed 4G plan. Can i get covered in a 5G zone or only work in a 4G area?

Justin221 by Great Neighbour / Super Voisin
  • 602 Views
  • 10 replies
  • 0 Bravos

Resolved! Refer a friend

I have signed up my friend and I don’t think we entered my reference code. Is there a way to verify? How do I add the reference code after they have activated?

Decko by New in Town / Nouveau en Ville
  • 262 Views
  • 1 replies
  • 0 Bravos

I paid for two subscriptions my mistake!

I paid for two plans when i only need the current for my one account- can I have one $52.50 payment made to credit or put towards my current bill please?

Mary27 by Great Neighbour / Super Voisin
  • 340 Views
  • 5 replies
  • 0 Bravos

Resolved! Can't downgrade plan

On the PM homepage there's a plan for $23 @ 6GB data.When I log into my PM account to downgrade to this plan it doesn't show up.When I go to "Subscriptions & Addons" and click on "Change Subscription", the only plans that show up are all more expensi...

swordio777 by Good Citizen / Bon Citoyen
  • 943 Views
  • 7 replies
  • 1 Bravos

Resolved! Voucher "Trans Fee" @ Petro-Canada

I noticed that I am now being charged a "PC PIN TRANS FEE" of $1 when purchasing my vouchers on top of tax at Petro-Canada. Do other retailers that sell PM vouchers doing this or is it just Petro-Canada? What other locations in Alberta sells PM vouch...

cprnicus by Great Citizen / Super Citoyen
  • 722 Views
  • 9 replies
  • 0 Bravos

Travel to Alaska

Do the US travel plans cover Alaska?  We purchased one last year and we didn't have any cell service.  We were on a cruise and in cities with ports of call

Judyw9991 by Great Neighbour / Super Voisin
  • 1797 Views
  • 8 replies
  • 0 Bravos

How to undo subscription plan

I got this text saying: Public Mobile here. We've got a great deal for you. Get a Canada-US subscription plan with 50GB of data at 5G speeds of up to 250mbps for only $39/month.Reply YES to get this limited time offer added to your account and will t...

jinnrers by Great Neighbour / Super Voisin
  • 416 Views
  • 5 replies
  • 0 Bravos

USA-Canada Account

Just want to replay my experience with an account on PM which may help others.A few months back I switched to the $34 50GB USA-Canada account. I thought it was the best option for my short trip down south. Rather than the temporary roaming add-in opt...

6227C1 by Good Citizen / Bon Citoyen
  • 1037 Views
  • 14 replies
  • 3 Bravos

Subscription change

I recently changed subscription from $25 plan to $19 which was available for selection.I had selected "change at renewal". The change did not take place upon renewal.Thank you for your response.

Alexhope by Great Neighbour / Super Voisin
  • 199 Views
  • 1 replies
  • 0 Bravos

Phone Number Issue with Call/Text Display

Hello everyone,I'm reaching out for help regarding an issue with my phone number on my account. Currently, I have a "778" phone number listed as my primary contact number, and I would like to keep this number. However, when I call or text people, a "...

birinderk by Great Neighbour / Super Voisin
  • 317 Views
  • 3 replies
  • 0 Bravos

Resolved! Help, City Fone say PM entered wrong account # for port!

So, I entered my account # and added "00" before the number, as people said to do. I initiated the transfer at 11:51 am EST, it's now 3:05 pm and City Fone (Zoomer Wireless) says the # is still with them. I got a system error saying that a PM rep wil...

Resolved! How do I get actual support from Public Mobile?

Hi,I'm a new subscriber to Public Mobile and having trouble getting my service to work correctly. I have used the chat bot and submitted tickets, but the support agents have been unable or unwilling to help me solve my problem.Now I'm paying for a se...

EdH by Good Citizen / Bon Citoyen
  • 1234 Views
  • 16 replies
  • 0 Bravos

Roaming

When I purchase roaming when I’m in the states, am I charge for the time? I’m on my phone or by the hour at once I open the roaming up.

Horton by Great Neighbour / Super Voisin
  • 280 Views
  • 3 replies
  • 2 Bravos

Resolved! Transfer my number to Public Mobile

I have been a customer of Public Mobile since June 2024 and transferred my numbers. The transfer went through. But my former provider says the numbers have not been transferred and keep billing me. HELP!

TerryJR by Great Neighbour / Super Voisin
  • 284 Views
  • 2 replies
  • 0 Bravos

Bill increased

Why my August bill jumped  from $38 to $44.80 when I didn’t make any changes to my plan?

Shuk-Ching by Great Neighbour / Super Voisin
  • 352 Views
  • 5 replies
  • 0 Bravos

Change phone

I am using eSom, what happens if I want to change phone? How do I change over?

CNg2024 by Great Neighbour / Super Voisin
  • 243 Views
  • 2 replies
  • 0 Bravos

Resolved! Lost SIM card

Hi.My daughter is in Germany and has lost her Canadian phone (with Public Mobile SIM card).So, she is trying to get a replacement one (SIM card), which would be sent to her Canadian address etc.However she cannot log in to Public Mobile. She has ente...

GarrettB by Great Neighbour / Super Voisin
  • 386 Views
  • 3 replies
  • 0 Bravos

Billing

I received an email that my account has been put on hold because payment was not received.  However I have pre-authorized payment, so wondering what the status is.  And I was charged 21.85$ on August 5th for top-up something but I have no clue what i...

Side by Great Neighbour / Super Voisin
  • 263 Views
  • 2 replies
  • 2 Bravos
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