Community

Voicemail set up

How do I set up a voicemail and how do I remove a voicemail symbol from my phone?

I'm trying to activate an eSIM for my mother...

I'm super frustrated.  When I try to login to the support section on her phone, it opens a browser window and won't let her login - it doesn't refresh, so a ticket can't be submitted.  I tried from my phone but they won't talk to me because it's not ...

Cancel cell number ***-***-****

we are wishing to cancel our 2nd phone line service 

Phone stuck in 'Emergency calls only' after number transfer

My chat agent says the port is complete, and there are no issues on their end and is extremely unwilling to help me. I am able to send and receive texts, answer calls, but cannot make calls. My phone number is on the eSIM, and is set to the primary S...

Transfer Phone Number seems to fail

1. I used the Public Mobile to create an account & buy eSIM2. I submit a transfer for my Rogers Phone number3. 5 minutes after, I receive a txt from rogers and confirm my transfer request. I reply YES4. 95 minutes after, I received a Public Mobile tx...

No connection. Cancelled subscription, pending number

I have lost subscription because Tellus never charged money. As suggested cancelled subscription and activated new of course not same plan. Now I have stacked between subscriptions and says need transfer and can't transfer my number. Is that a joke?

Overcharged when changing subscription

Hi,  I just switched my subscription, and it appears ive been charged multiple times on my bank account, how can I get this fixed ? Thank you for your help  Chelsea 

Can’t activate esim

Registered over 18 hours ago, and followed all steps, but get an error saying “can’t activate eSIM”. Can receive incoming texts & calls, but can’t send outgoing texts or calls.

account says unauthorize.

cant sign into account it says unauthorize everytime i go to sign in.  this has happen multiple times now im gonna leave public mobile if i dont get help and have this fixed once and for all.

can no receive voice or texts

new account.Can not receive voice or texts .Therefore can not  receive sucurity code by text. Therefor can not log in to my account

What cant i make or receive calls

Lost sim card

I lost my SIM card while traveling. I bought a new one but when I’m on the app and press change SIM card it asks me to confirm my identity with a code send to my phone number. I can’t receive that because I lost my sim. The only option on the screen ...

Cancelled service refund

Hi please provide me with a refund minus the 4 days of Public Mobile service that I used. I joined on December 15/2025 and ported my number to Koodo on December 19/2025.

expiry date

hello everyone,  if my current subcription cycle is Nov 29- Dec 29 2025 can  I use the service on Dec 29 till midnight?thanks for you help.

Account Activation

Please activate my account by Auto payment card 

Trying to register

Hello I am trying to subscribe and it’s not working. I think my problem is that I’m with Rodgers and have an 11 digit account number and you are looking for 9 numbers.  Please help 

Vacation hold on my plan

I need to apply vacation hold on my policy 

Cant make calls - No payment option available on app

I have no payment option available on app. The subscription was set to renew on Dec 28, 2025. I updated the payment method but I dont see a way to manually make a payment in the app.When I make a call, automated machine says you dont have an active a...

Double charged

Hello i hope all is well I was double charged! Said it didnt go thru then it did it again and changed my card twice.

I up date my data and I can't text any one on messenger

eSIM transfer

How do I transfer an eSIM to another phone 

Return offers.

Hi,I switched plans to Bell and I got a return offer from Public Mobile. As an idiot, when I left I had 66$ sitting in my account. (through Points). Will I still have these points? I never deleted my account but when I try to log in it doesn't let me...

Brawl stars (fast mobile games) lagging on 5G or LTE

I recently switched over from Fido to Public Mobile, and noticed that whenever I play Brawl Stars (a live action mobile game), the game lags like crazy. I tried both 5G and switching to LTE, restarted the phone, but the same issue persists. I did Ook...

Referral code

I’ve received a referral code via the link. When I hit the link I was told $10 credit would be applied automatically. However, it didn’t apply. Could you please help me in this regard?