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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Plan upgrade

How can I upgrade my plan to work in Norway while I travel there on vacation?

Esim activation and phone unlocke

I have my phone unlocked from previous provider.Unlock code: 9847289289845620I want to release the previous locked network and activate the public mobile esim.

Urgent: SIM Card Delay and Request for Assistance

Dear Public Mobile Customer Support,I am writing to express my frustration regarding an issue I have encountered with my recent purchase. On Sunday, January 25, I signed up for a plan, but it has now been almost three weeks, and I have yet to receiv...

Payment

I have noticed that my credit card was also charged twice in January and now in February.

Switch phones

Hi there, How do I switch my account to a different phone

My card removed

Please I want to take my card out , because am no more with you people.

I still haven't received SIM card, ordered 17 days ago

I submitted the order on Jan. 23, but still haven't received it today (Feb. 9)!

Change Subscription

I’ve been assigned a new company phone number with a data plan that meets my needs. I’d like to keep my Public Mobile number but reduce my plan to the $20 month option. However, when I try to manage my account online, I only see options to upgrade, n...

I didn’t receive SIM.

I paid 13 days ago and still haven't received the card. I can't access the contact information for not receiving the card in the app either. Could you please help me resolve this as soon as possible? Please tell me the tracking number so I can check ...

Not able to call out nor receive emails

I can receive incoming calls but unable to call out from Mexico nor receive any emails .Was working a few days ago

Hotspot Nat Type

Hello! I've been trying to use my hotspot to play some games online with my Nintendo switch. The problem is that it gives a nat type of D. I need B or higher. Is there any work around for this? There's no wifi at the location I'm doing this at. Thank...

CAN'T SEND/RECEIVE CALLS TEXTS

Merged identical posts

CAN'T SEND/RECEIVE CALLS TEXTS

Hi there,It has been about a week since I have switched to Public Mobile (porting my existing number with Chatr), yet i'm still unable to send/receive calls/texts/ Can you please assist? T

Call Foward to VOIP number

Hi I’m currently outside the country and want to forward my calls to a VoIP number. How can I do that?

Unable to sign on to my account and eSIM not working

My eSIM is not working and the port did not go through. I can’t even log a ticket since I am now unable to access my account. Since you don’t have a customer service phone number, seems like this is the only channel left to reach you. This is too ...

Canada add data add on not showing

Is anyone else not able to see an option to add on additional data? I’ve been trying to do this unsuccessfully for days. Finally submitted a ticket but that wasn’t even an option

Physical SIM card not delivered

Hello,I ordered a physical SIM card two weeks ago and I was already charged for it.I still have not received the SIM card and there is no tracking information.This is not a purchase inquiry.I need help checking the shipment status or arranging a repl...

Sim

After three weeks, I still haven't received my SIM card.

Unable to make a call

I should have unlimited Canada minutes. But I am not able to make a call. Everything when I try to make a call, it said I have already used all the available minutes.

Could I keep my esim phone number?

I use a Public Mobile eSim as my main phone provider and I was wondering. If I switched to a different eSim provider, would I be able to keep my phone number I got with Public Mobile?

Can't get a code

My phone is dead. I had a esim. Bought a sim to use different phone. Having problem now to switch since they send a code to my phone, and there is no option for email. I dont have access to my phone but I have to my email

HELP!!

I have 2 accounts and I dont know how to access one of them. I pay for 2 seperate phone numbers, one is xxxxxxxxxxxxx and one is xxxxxxxxxxxxxxxxxxI am paying 39.55 on the 10th of the month by visa for the 226 phone number, and I would like to cancel...

Payment

Hi there on Feb you charge me twice for my cell phone bill 39.96 both time same day

Resolved! Subsciption

How can I get a cheaper subscription. they just keep offering a larger one for the same price.

Can't login my account

I dont know my account number I can't login to.my account plus I have also lost my simEdit by Dunkman: removed personal information

4G plans

My brother in law has a flip phone that is 4G and I've read that Public Mobile is discontinuing 4G service!

Re: phone number change didn't work

Im having this problem now, did you ever find a solution?

cancel subscription

How do you cancel a subscription upon death

Refund

I never received my mailed SIM card and had to purchase one in store to activate. Please refund the original SIM charge. Ticket reference number:xxxxxxxxxxxxxxxxTime submitted: 2026-02-08 5:29 PM

eSIM not installed please contact support BUT SUPPORT DOESNT ANSWER

i’ve been a customer here for over a year. i’ve been having this issue since yesterday where my service stopped working and when I log into the app, it says eSIM cannot be installed. Please contact support and it’s nearly impossible to speak to someb...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Plan upgrade

Esim activation and phone unlocke

Urgent: SIM Card Delay and Request for Assistance

Payment

Switch phones

My card removed

I still haven't received SIM card, ordered 17 days ago

Change Subscription

I didn’t receive SIM.

Not able to call out nor receive emails

Hotspot Nat Type

CAN'T SEND/RECEIVE CALLS TEXTS

CAN'T SEND/RECEIVE CALLS TEXTS

Call Foward to VOIP number

Unable to sign on to my account and eSIM not working

Canada add data add on not showing

Physical SIM card not delivered

Sim

Unable to make a call

Could I keep my esim phone number?

Can't get a code

HELP!!

Payment

Resolved! Subsciption

Can't login my account

4G plans

Re: phone number change didn't work

cancel subscription

Refund

eSIM not installed please contact support BUT SUPPORT DOESNT ANSWER

not getting incoming calls

Public Mobile has blocked a number I need to recei...

cannot login on app

1800 problem

Issues with submitting a ticket re: problems conne...