Get Support

Important Update Regarding Recent SMS Notifications

Hello Community, On October 1, you may have received a text message incorrectly stating that the payment information on your account has expired or is outdated. We encourage you to visit My Account to verify the payment information on your account i...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Usage Overview not updating in PM app

The data usage overview in my PM app has not updated since May 14. Is anyone else experiencing this problem?

Resolved! US Addon

US Addon data not working for my samsung flip 4 as well as my wife's iPhone 12. I have the 15 day addon and tried both manual and auto connect to the carriers.

Public Mobile App Login Issue

Hello, Is anyone else having issues trying to login to their account on the public mobile app?I keep trying to login and keep getting kicked out.

Resolved! $34 for 50gb offer

I decided to change my subscription to the $34 for 50gb offer before it was ended. When changing it, I was given the offer to wait until the next renewal or have it change immediately. I decided to wait until renewal so I could finish up some data bu...

Resolved! Renewing an expired deprecated plan

Just curious what happens if I let my old $15 100min 3G plan expire or suspend it for a month. Since the plan is no longer offered, would I be forced to pick a new plan on renewing? What happens to my referral credits? Do they get deleted?

Deleted

Billing reminders

Reminder for billingI never get email or texts when my bill goes through. Is it possible to set up billing reminders? I'd love to get a heads up, even a text that my card got charged.

Resolved! Reward

Why I didn’t get my reward this month as usual? I am a Public Mobile client more than 5 years and I didn’t change my subscription this month

Resolved! Available phone numbers

Anyone know if you can request a specific phone number or can you only scroll through the list of numbers

How to get a better deal?

With the new pricing structure, my bill more than doubled? Are there better deals out there?

Resolved! News plans - from 30-day plans to monthly plans?

Hi, I am looking at switching plans now that the loyalty program is off. I am getting this right: plans are now billed monthly instead of every 30 days like my old plan?

dropped calls

I have had six dropped calls today. This is getting very tiresome. I have had this problem for a long time and thought it might be because someone is using their car phone but it seems that nobody was travelling on any of the six calls dropped toda...

How to connect to customer support agent

Hi, how can I get help from customer support agent

Help New User Phone Does Not Work

I can't make phone calls and I can log in to my account. It says Forbidden A1.

Refund

How do I get a refund like been trynna figure it out now for like n hour n I hate this service worst thing 2 deal with n they don't even have a hotline

sim card

I tried my public mobile sim card in another phone. It wants an unlock pin. What do I do?

account locked

can not reset after waited for days

Resolved! If I downgrade from $25/m plan to $19/m plan will I lose all my bonus data/minutes?

Currently on $25/m 1GB 3G data, unlimited talk and want to downgrade to use up my data/minutes but can't switch to $15/m plan as it seems to be only for new customers now?Have 8GB of data and 1900 of minutes (Canada & Intl) in bonusesIf I switch to t...

Out going calls

My old # ran out of minutes and won’t let login , says I’ve tried to many times when I’ve only tried once ! SO I bought a new plan and got another # and everything works except out going calls !

Resolved! Updating PRL

Is PRL (preferred roaming list) still a thing? On CDMA I remember having to update the PRL occasionally to ensure my phone connects to the closest towers.I noticed while trying to troubleshoot dropped calls that on LTE I get a much weaker signal than...

Resolved! Outgoing call drops

I only have one bar showing, which occasionally goes up 2 bars, then quickly reverts back to 1 bar …don’t know if that has anything to do with it, but my phone just recently dropped 2 calls in the middle of a conversation.

Resolved! Re: Customer retention

I wanted to upgrade my plan and the the only options I was given were to keep my current plan which is 3.5 years old and now inferior (slower and less data) to plans offered for lower price by public mobile and competitors, pay more for a plan i dont...

international minutes to call Bangladesh while having US/Canada $34 plan

I have US/Canada plane and I also purchased international minutes to call Bangladesh, now if call US will it use my purchased international minutes?

Service just stopped working

I recently started a subscription and it was working fine for 3 days until I got a text from Public Mobile. It said that the transfer of my phone number was unsuccessful, so they gave me a new number. If I wanted to to use my old number, I would have...

How long to receive my sim card?

My phone is unfortunately not ESim compatible with public Mobile so I optioned for the $10 sim card... It was placed may 17th and I still have yet to receive anything in the mail or any kind of delivery updates or notifications through email. I am pa...

Changing plan and keeping options

Hi, I would like to know if the 30go fidelity gift I receive from PM will still be working if I change my plan? Thanksss

Transferring my Voip line to public mobile

I have made a new activation and I want to transfer my VOIP line ###-###-#### but when I request, it says "This number isn't available". Can someone check if my port request has already been made or not when I called the VOIP line, they said they did...

How to recover phone number from a lost device

Hi everyone!My dad just lost his phone at an airport in Korea. He can't login in to his Public Mobile account since the verification code gets sent to his old phone. Is there any way he can get back his phone number? Thank you

Phone dropping

My phone always dropping after few minutes of conversation. I have monthly unlimited plan and payment is automatically charged every month. Don't know why dropping

Esim to physical sim still only SOS

I had a esim and just bought a physical sim. I added the number in my profile and make sure it was correct. I put the sim in my phone and reset the phone and re enter the sim many times and all I have is SOS. How long does this take to update. Its ...

Community

Forum Posts