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Data issues

EJD2
Great Neighbour / Super Voisin

I have the Canada Us Mexico plan. Recently I was in Mexico and could only use phone while connected to Wifi. Why can’t I use my phone from LTE 4g or 5g ?

 

3 REPLIES 3

EJD2
Great Neighbour / Super Voisin

I found where to turn on roaming so hopefully that helps. Thanks 

TheSterlinger
Mayor / Maire

I guess you are back now, but did you do any troubleshooting?

Connecting to different providers? Switching between automatic and manual?

slusagm
Mayor / Maire

Did you turn on Roaming data on the phone?

And you might need to change Network connection to Manual and manually connect to AT&T or Telcel or Movistar for it to work 

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