Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My account won't allow me to make a payment using my credit card or debit card. I've spoken with my bank (CIBC) and when I attempt to make a payment, they can see the transaction on my account and there's no issues there. My credit card encounters an...
I have been a customer of public mobile for 5+ years.I saw peopl mention that they have gotten 2gb per month for 19dollar. I am currently getting 1gb per for 19 dollar. How do I switch to the 2 gb plan?
Just to verify that Virgin has transfered my account to you
Why have my free add-on minutes for international calls disappeared? When I received them as a bonus, they had no expiry date!!!
As per title, my credit card details changed. I’ve updated the credit card but I have no way to trigger a payment on a subscription servicetherefore just sitting without service now.
Ok so I went to login to my account it wants to send code to my lost cell my email is the samI bought a new cell with a different number I want to keep lost phone account who can help me fix this problem I have the account info is the an actually sta...
Need to cancel, haven’t had phone in over 6 months and didn’t realize payments were still coming out
It says unauthorized you cannot be signed in for security reasons?? Contact support
My subscription is active but the eSIM failed to install.The app shows “eSIM not installed”.Please reprovision my eSIM and resend a new eSIM QR code.My port from Fido is pending.
Hi community,I just downloaded the Public Mobile app to order a SIM and subscribe to a plan. After entering my details and reaching the credit card payment/review step, there's no screen to pick a phone number—it skips straight ahead. Does the app as...
My subscription is on, but I got a different notification under the reward section. The due is tomorrow. Should I submit a ticket to fix? I don't want to lose service on holidays.( I was trying to unsubscribe to see if I could get extra discount, but...
I need puk code sim is locked and bot is useless. Need agent to help me
Hello,I am requesting support regarding my US Roaming 5GB Data add‑on, which has not worked at all since activation. The add‑on still shows 0.00 GB used, while my $35 base plan data is being consumed instead.I have followed every recommended troubles...
I have sent a ticket regarding this btw...but I ported my phone number from Fido to Public mobile so my Fido account is cancelled, the porting went well my phone number was now on Public mobile yet yesterday I got a text saying the phone number I por...
I just switched 2 days ago to the 30g can-mex-us plan and now I cant access mobile data. Ive reinserted the sim, tried airplane mode, and nothing seems to work. All my settings are the same. I see in the forums someone else had an issue like this to...
I was out of the country for 7 months and lost scares to my main phone number and I need it back, I was not warned by public mobile that I would loose the number if I didn’t log into my scout for six months, I have an Acount and my physical SIM card ...
I changed over from Telus to Public Mobile at 2 pm via esim. I have no talk or text yet
Hello. Do i need to use the app if I have a physical sim card to activate my service that i purchased? I cannot install the app on my phone.
How to cancel service on a lost phone
I was only paying $15.75 last Christmas. I have the $15 plan for over 5 years. I just checked, I am paying $19.9 now and have been paying this like 2 or 3 months. Was there a price hike??
I ported from Rogers to Public this morning. Everything was successful but I am not getting any network. My phone is asking for a QR code but I am also not able to get the QR code because it is asking for a verification code which is sent to my numbe...
Hi , I can’t get the verification code from SMS. Can you help me to change the way to get the code by email? Thank you.
Just wondering my phone is not working edited by computergeek541: changed category (discussion isn't related to Community)
I'm new and trying to subscribe using a TD business travel visa credit card but I keep getting the error "! Sorry, We're not able to process this request at this time. Please try again later."I've called confirmed that it works with other stores and ...
Help !I was in the process of setting up a new phone, went thru the motions of purchasing a new e-sim then I had a network failure. Once the network was restored, I tried to scan the QR code to continue setting up the e-sim but my new phone says "In...
I would like to find out if I can get my SMS and MMS any other way while my phone is shut off.I will go to the US for a week or two without my phone on me. Phone will be shut off and in Canada.I will not get the roaming plan. I am not such a popular ...
I can't make calls at 1-800 numbers. All the rest of my family who have plans with you can, except me. What the hack is this? Recently, my car was in an accident, and I couldn't call the towing and insurance companies because of it. Absolutely disgu...
Hi everyone,I recently subscribed to the $40 / 70GB plan and I also received a $5 monthly credit for 24 months. I’m now seeing a new $40/100GB plan available.If I switch from my current plan to the new $40/100GB plan, will I lose my $5 monthly credit...
Hi,I am traveling outside Canada at the moment. I have a line with Public Mobile, i was wondering if its possible to receive SMS when you are lets say in Dubai? If yes, how can change the settings? Thanks
