Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello. I am having a nightmare with my port from Chatr. I received an SMS about an incorrect ESN/MEID. My incoming calls are not working. I don't have my Chatr account number, but I need you to help me fix this manually. Please respond.
Good evening I am a new subscriber but not getting the half price can a cs rep look into it?
I subscribed a $40 plan with 50% off for 2 years. First I was asked to pay $20 plus tax = $22.6. A confirmation email was sent to me and ask me to port my number and activate my plan. I followed the instructions going to the last step. When the line ...
My number was ported in from CTExcel today 4 hours ago. Outgoing calls and SMS work, but inbound calls do not reach my device. Anyone suggestions or similar experience? Thanks
Hello,I signed up with PM and a new number. Then I ported my number from Fizz. All the steps seem to have been completed because I can receive phone calls on my ported number and the data is working, I can't send or recieve any SMS. RCS isn't workin...
I am porting from Fizz to Public Mobile. I replied to the text to accept the number transfer. It’s been almost 5 hours. I can only call people. I cant receive calls or send/receive texts.Update: it’s been resolved!
Looks like it didn't complete properly I can't get texts for my authorization logins?
I am porting from Chatr. I replied YES to the authorization text, but received a 'Porting Failed' message. I have outbound calls/data on my PM SIM, but no inbound SMS. How do I fix this?
I have already paid for the flash sales. However, i am stuck at transferring phone number. CTEXCEL is NOT in the old service provider list.. And it also does not have Others option. How can I transfer the phone number?
I just transferred from another service provider today. The eSIM was activated successfully first, but after I reboot my phone per request of a text message from Public Mobile, I lost my service and only shows SOS only. I tried all the methods mentio...
update they fixed it now thank you everyone for your time and help!need help I signed up this morning and paid then after able to setup the phone app e-sim .it now asking me to pay again and said my subscription is expired and need to renew its a ne...
OK, So I just paid for my subscription, payment has been confirmed. Got the "50% off for 24 months" discount.1st issue was rectified. Kept on saying I did not pay when I had in fact paid.my second issue is now, the most important one, I am getting ...
Hi : Newly join the pb family, if anyone can help me here, I play mobile legends ( similar as league of legends) when I logged in game using 5G data and try to match a game, it couldn’t matching at all. I searched around but fail to find a solutio...
Hi everyone, I ported my number today (Jan 24 at 1:33 PM) from another carrier to Public Mobile, eSIM to eSIM. The eSIM shows as installed, but it cannot be activated. I currently have: No signalNo networkNo callsNo data Error message shown on my ph...
Hi, I made a mistake when selecting my subscription plan. I accidentally chose the eSIM option, but my phone does not support eSIM. I already have a physical Public Mobile SIM card and would like to use it instead. I was told by Live Chat that if the...
I ported my number over from Fizz, and the porting process is already complete. Now I can only use mobile data and make outgoing calls— incoming calls and receiving messages aren’t working at all. I’ve already contacted Fizz’s customer service, and t...
Hi community,new member here. I moved to PM yesterday and have no data working since that. Tried all troubleshooting tips from the community, and contacted the support three times and got no response.i know the low cost suggests self service, but no ...
I was a Rogers mobile customer past 10 years and 1 of my friends referred me to public mobile it's all most 2 weeks now I am not able to send or Receive a text message and my job is demanding on massages and bow I am losses my business because my tex...
I tried to port over my number when signing up with Public Mobile during the flash deal. However, the port did not go smoothly. I was billed for the sign up and now I have 2 accounts - the current one with Public Mobile and my previous carrier. I sti...
Hello publicmobile teami m getting late text message ( exceeding 90 min time frame ) for porting my number. So every time i say YES its not within time frame as per chater customer care rep. Chatr told me to contact Public porting team to manually p...
I upgraded my son's data plan on my end it says he has data but nothing will work on his phone and the data does not work how do I fix this
I am transferring my number from CTexcel but I don't see it in the drop down list when I transferred the number.
Hi,Freedom Mobile has confirmed that my number has been successfully cancelled and released.However, my Public Mobile SIM still has no service after 5+ hours.Could you please manually complete the port or check if my number is stuck in the porting sy...
I just purchased the service online.During the eSim activation step, the procees failed and the app directed me to contact support.I have sent a private message to CS_Agent but haven't heard back yet.When i login online, the webpage directs me to sca...
I transferred my phone number to PM today, and I was charged about $50 within three times, two costs of $22.6 for subscription ($40/mo with 50% discount promotion), one of $5.65 for esim card. Is it correct? I thought I only needed to pay one cost of...
Good afternoon, I am a new customer. When I was creating my new subscription I opted to have a Sim card delivered to my home address. It takes about 10 days to arrive. Can I purchase a Sim card from one of your local shops and somehow cancel the requ...
How to get a new qr code of activate code to download my esim to iPhone again because i failed the first time And i think the code is excited.
Today 24-01-2026 I ported from Koodo to PM and I completed my payment but after the whole process now the app says my subscription is expired as in on hold. Not able to get through the agent chat system.please help, thanks
How can I swap to eSIM instead as a new customer who just signed up
Just transferred from Fizz to Public Mobile. Can use data and make phone calls. But can’t receive phone calls, send message and receive messages.
