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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Log in

Can’t login even with code sent

Sim issue

Out of country

I will be out of Canada for an extended period of time, and I won't be using the mobile and data services. However, I want to maintain my current phone number, and I was wondering if there is a reduced monthly rate plan, that would do that. I am awar...

Trouble transferring phone number from different service provider

I recently switched my service to public mobile from Rogers. I can make out-bound calls, but can’t receive calls or send/receive text messages. My precious account was de-activated, because it was linked to my deceased fathers business. im trying to...

Resolved! Call logs

Dear Sir/Madam,Please provide my incoming call logs from May 15 2024 to July 31 2024. Thank you!

can't change plan subscription on-line

I tried for days to change online my plan subscription to 6Gb $23 to take effect on renewal date. My session kept timed out while waiting the change is in LOADING.

eSIM installed on the wrong phone

I just installed my new eSim but somehow it was installed on the wrong phone as a second number and the phone I just canceled it's service has no service at all now and I don't know what to do now. Both phones are I phone and they are good for eSim s...

Messages that won't download

This is not the 1st time this has been happening. I keep getting messages from people I know that can't seem to be downloaded. Sometimes I get 9 or 10 at a time and from several different people at the same time. In the past I put it down to the phon...

SIM Card

Hello,I purchased a SIM Card (on May 14, 2025) less than 30 minutes after my husband did. Yet, his arrived the next day (Friday, May 15, 2025) and mine did not. I wanted to confirm that my SIM Card has at least shipped, as I have not got any confirma...

Delays.

So much unusual delayssss

Resolved! Trying to look at my account page, getting "Our services are getting an upgrade." page

I've tried disabling all my adblockers, trying different browsers with no addons installed, etc, but whenever I try and login and check my account page I'm getting a page that says "Our services are getting an upgrade." and then goes on to say: "Fro...

Resolved! Topping up my available funds

I wonder how do I top up my available funds on my account.

New phone 5g disconnects constantly

Switched to a new phone Vivo x200s it supports all the public 5g bands yet it constantly disconnects and reconnects from 5g..4g works fine but is slow Helppp

Is support not answering private messages anymore?

I sent a message to them two weeks ago and haven't received a response yet.

Resolved! Group message not going through as sms

I have a problem. Noticed one group message, messages sent by sms and not going through. However the other group message goes through as iMessage and goes through. How can I get my message go through sms. I did not create these groups.

Re: Unable to call in USA

Same problem . Everything worked, maps, text etc. but no voice calls in or out. Had to switch manually in settings to T-Mobile, as public mobile switched me automatically to AT&T and no voice calls with them.

Resolved! Need help

I’m going in circles. My 2mfa is asking me for 2 numbers. The second is the new number that isn’t getting sms. I deleted the eSIM and need a new one but can’t get in to do anything !!

How to ad Public Mobile as Payee in BofM

I can’t seem to find Public Mobile on the drop down box in BofM. They said that you have to give them permission to use your name in the drop down. So please can you do that. For I want to be able to pay my bill from my bank and NOT my credit card

Hotspot not working

Alrighty folks.. Anyone have any advice on how to proceed with this one?I've got an iPhone se (2020)..2 lines, 1 esim 1 physical. When I'm using my hotspot and my phone dies.. It kills any ability to use the hotspot on whatever line I was using data ...

PUK

Hi all, I'm trying to obtain my PUK. I can't seem to reach a CSA. Your thoughts? Many thanks.

Can’t change Card on Account

Spoiler I keep trying to change my payment method to my current visa debit card and it won’t work.I had to get my brother to use his card and give him the cash but I keep trying to change it to my card because it’s a pain for both of us. It just say...

Resolved! Can't Make International Calls

My Package is US-Mexico. I am not able make calls to UK, Taiwan, and Hong Kong. I recently switched to Public Mobile. Can't make calls to the countries included in international call package. I saved number in the format mentioned in online community...

Wrong IMEI number - can’t transfer phone number

When I was registering for public mobile I entered the wrong IMEI number and can’t activate my device. How can I resolve this?

Data not working in US

Have the $35 per month plan that gives me 60GB in Can, US, Mexico. Got to Chicago yesterday and don’t have data. Call and text works though.

Payment 2 times

Hi there,I was charge 2 payments today:$35 at 9:52am$34 at 9:50amPlease follow the $35 charge and refund $34.Thank you

My subscription plan still has 4 days till it renews however when someone tries doesnt work

My plan resets on May 22nd, yet when someone tries to call me it says sorry cannot make this call as there is no active plan on the account and to make a payment to reactivate the plan. How is that possible when it hasn't even reached the months end ...

International add ons added by mistake

International,minute,add on,by mistake edited by computergeek541: corrected the category label (unrelated to discussion about how to use the Community website)

My data is not working

My data is not working at all ... i have a plan with 10 GB data but it's not working at all...also I'm not getting caller ID when someone calls me even if there number is saved ... it says unknown...please help me

I replied yes to a promo offer but didn’t receive it

I replied yes to a promo offer by text for 25 GB for $26 but didn’t receive the data in my next billing cycle

Help! Can’t login to pay my bill!

My Public Mobile line is currently disconnected, and I’m trying to log in to pay my bill but I can’t receive the 2FA code because my phone service is off.I also just regained access to my email, but I’m not receiving any OTPs there yet either. I can’...

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