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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2392 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 4168 Views
  • 35 replies
  • 15 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 35184 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 47166 Views
  • 182 replies
  • 30 Bravos

$36 to CAN US Mex $35

Hii have $36 CAN US 50 gb 250 LD mins planwant to change to CAN US MEX $35 plan… it won’t let me on the app or website or anywherewhen I click the $35 plan, it shows for new activations only?I thought BF plans are available to all, new and existing c...

Pilot_CN by Good Citizen / Bon Citoyen
  • 1537 Views
  • 23 replies
  • 1 Bravos

Resolved! Upgrade plan to Black friday plan-keep bonus and referrals

I have one of the old plans, 1gb for $25 and thinking of upgrading to $29 for 10GB.Will I keep:- referrals- referral points- rewards- add-in promo data (data and call minutes)Thanks for all the answers (ps: tried to find subject in community, but cou...

Etesan by Great Neighbour / Super Voisin
  • 571 Views
  • 5 replies
  • 0 Bravos

Poor signal!!!

I just switched to PM. Data signal is terrible!!!!  It’s not even good enough to run a speed test. If I switch to my other provider or wifi it is perfect.  Is this normal to have horrible internet connection???

Fern4 by Great Neighbour / Super Voisin
  • 227 Views
  • 3 replies
  • 0 Bravos

Porting a number

I recently just set up an account with public mobile. I tried to port my daughter's number over and add her to my account from another carrier. Now her phone number is on my cell phone and my phone number is gone. Her phone is now saying emergency ph...

Culliss by Great Neighbour / Super Voisin
  • 205 Views
  • 1 replies
  • 0 Bravos

Resolved! Can't change my plan to lower option

I have had the $36 Can/US plan for less than a month. I almost didn't get it because it doesn't include Mexico as the Freedom $45 plan does.Now that there is a $35 Can/US Mexico plan available I talked to Customer Service and I cannot change to that ...

Pkrobin by Good Citizen / Bon Citoyen
  • 1041 Views
  • 11 replies
  • 0 Bravos

Sum unknown number

Is there an easy way to add my number to sim card in settings. Everything works. Ulephone pro16

Lloyd4 by Good Citizen / Bon Citoyen
  • 358 Views
  • 6 replies
  • 0 Bravos

Billing issue

Looks like, i ‘m paying an extra 2% in lueu of Tax and shouldn’t be paying it as i have been living in regina / Saskatchewan and should be paying only 11% tax instead of 13%Thanks

Nomig by Great Neighbour / Super Voisin
  • 545 Views
  • 9 replies
  • 0 Bravos

Resolved! PUBLIC eSIM QUESTION

Hi everyone,I understand initially a Public eSIM might be free but if I keep changing phones does Public require me to pay $5 each time to get a new eSIM?I'm comparing this situation to Freedom, with Freedom I understand it's free every time to get a...

ipro31 by Model Citizen / Citoyen Modèle
  • 190 Views
  • 3 replies
  • 2 Bravos

wi-fi calling

I see some posts in 2023 and early 2024 that PM does not support wifi calling. Is that still the case?

Sathya1 by Good Citizen / Bon Citoyen
  • 630 Views
  • 10 replies
  • 0 Bravos

payment declined PLEASE TRY AGAIN

Hi - The money was not in my account this morning when you claimed my monthly payment. I have put funds in my account now please can you claim it again and resume my service?

rdl by Great Neighbour / Super Voisin
  • 376 Views
  • 6 replies
  • 0 Bravos

Canada-US-Mexico plan

Do I need to buy a roaming add on for roaming in the US or mexico, if I purchase a canada-US-mexico plan?

Sathya1 by Good Citizen / Bon Citoyen
  • 750 Views
  • 13 replies
  • 1 Bravos

Resolved! SIM card damag !

My SIM card does not work, how can I get a new sim card linked to my phone number?

ae489 by Good Citizen / Bon Citoyen
  • 427 Views
  • 6 replies
  • 0 Bravos

Resolved! BF 35 Dollar Plan for 50

Does this plan CAN/US/MX 50Gig get throttled down to a slower speed ( but offer unlimited data) after the data has been exhaustedhttps://subscribe.publicmobile.ca/en/on/activation/plans/50GB-5Gspeed25

Bodhisattva by Great Neighbour / Super Voisin
  • 539 Views
  • 6 replies
  • 0 Bravos

Resolved! give account to another person

ok got new phone and different service provider because tried to change number and eversafe wont work and old number removed new number works but sim says old number can i give account to another person as I like public mobile and i need an agent at ...

webspy2023 by Good Citizen / Bon Citoyen
  • 286 Views
  • 3 replies
  • 1 Bravos

changed number

Ok changed number clicked submit eversafe said will confirm (I thought new number)so removed old number then said that new number is already in use so now I try and sitch all night no go?

webspy2023 by Good Citizen / Bon Citoyen
  • 182 Views
  • 2 replies
  • 0 Bravos

Resolved! New customer here - signal

Hello i am interested in joining and was wondering how is the connectivity with calls and data?  Any issues with dropped calls or poor signals to be concerned with?  I’m in Hamilton Ontario 

Fern4 by Great Neighbour / Super Voisin
  • 290 Views
  • 3 replies
  • 0 Bravos

Resolved! Signed Up yesterday for the $36 Plan and LD minutes.

Hello everyone,I signedup yesterday for the $36 plan which if I remember correctly is US-CAN data roaming and Long Distance to 6 countries. Today that plan is gone. Should have saved it as a screenshot in hindsight.So now I cant remember what exactly...

icemaple by Great Neighbour / Super Voisin
  • 573 Views
  • 6 replies
  • 0 Bravos

New Deals Disclaimer

I want to start up with Public Mobile, but I noticed this disclaimer for Quebec.  But I can't find which plan this is for.  Long story short.......I don't live in Quebec.  I want to make sure the $35/month works in Sask.⁺This plan is for Quebec resid...

Northern78 by Great Neighbour / Super Voisin
  • 226 Views
  • 3 replies
  • 0 Bravos

Resolved! New user from Bell Mobility

My daughter used my refer a friend code to join Public Mobile. There were significant issues transferring from Bell Mobility - thankfully she works for a fraud department. Turns out Bell Mobility account had been hacked!  If she gad ported to Public ...

Resolved! Need PUK code

Locked my sim with three incorrect sim pins and now need PUK code to unlock and reset sim pin. 

12Perks21 by Great Neighbour / Super Voisin
  • 236 Views
  • 2 replies
  • 0 Bravos
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