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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2371 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 4147 Views
  • 35 replies
  • 15 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 35096 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 46953 Views
  • 182 replies
  • 30 Bravos

Resolved! How long does SIM card take to arrive roughly?

I am located near Toronto and was wondering how long the SIM card actually takes to arrive. I see that it says ships in two business days, but I may consider just picking up the SIM from Telus store if the shipping would take a while to receive.

OceanS by Good Citizen / Bon Citoyen
  • 853 Views
  • 7 replies
  • 0 Bravos

Resolved! Picture message

Can't send picture messages now.   I have been with Public for many years and it works in this phone no problem for years. I already rebooted the phone but still not sending 

Bartwo by Great Neighbour / Super Voisin
  • 445 Views
  • 5 replies
  • 0 Bravos

Stolen phone

I'm a public mobile customer for the last 5 i lost my phone and I want to recuperate my phone number 

Sidikhalid by Great Neighbour / Super Voisin
  • 276 Views
  • 3 replies
  • 0 Bravos

PM App taking too long to update

Does anyone else find the PM App takes forever to update to the latest version? The little circle just keeps spinning. I gave up after 10 minutes. Just wondering how long I should wait when I try again?Seems to me they need an "app" label for these k...

hockeytalk by Great Citizen / Super Citoyen
  • 213 Views
  • 1 replies
  • 0 Bravos

number transfer

i transferred to public mobile from telus on Nov 13 and as soon as i was registered my data, texting, and calling all we're working for the first few hours but i decided later on i wanted to transfer my old number from telus because i didn't want to ...

nolan4 by Great Neighbour / Super Voisin
  • 372 Views
  • 4 replies
  • 0 Bravos

Resolved! Changing phone #to e-sim ?

I currently gave a PM account using a physical sim.  I am planning to travel and need an international e-sim.  If I get the e-sim, will I get a new phone number or can I make and receive calls internationally using my existing phone number  ?

MtnRoses by Great Neighbour / Super Voisin
  • 329 Views
  • 2 replies
  • 0 Bravos

Someone else has the number that I picked

Hi, just got my SIM card today.. I picked a number and later found out someone else already has it. Now I can’t receive any sms.. and can’t log in to full access..please help!!i s there a way to change to a different number?thanks

kaiyen214 by Great Neighbour / Super Voisin
  • 499 Views
  • 5 replies
  • 1 Bravos

Can't receive calls or send/receive SMS

Hello, I switched to PM today, and am using an eSIM.  I can use wifi and make calls, but cannot receive calls or send or recieve SMS texts. lf I call my phone, my old voice mail is still connected, even though I cancelled the service from my former c...

Snapdragon53 by Good Citizen / Bon Citoyen
  • 578 Views
  • 6 replies
  • 0 Bravos

Resolved! Transfer my number to Public Mobile

Hi,I need assistance transferring my old phone number without using the Public Mobile app, as my phone (ALCATEL onetouch) isn't a smartphone.Thank you.

Kwrty by Good Citizen / Bon Citoyen
  • 415 Views
  • 3 replies
  • 0 Bravos

Resolved! Referral

How do I view the list (if available) of people or number on my referral?

Mutey by Good Citizen / Bon Citoyen
  • 317 Views
  • 3 replies
  • 0 Bravos

Unable to connect to any network while overseas

Hi,I am in Hong Kong and when I turn on primary voice line, I got no connection to any provider. I have another data eSIM but I want to be able to receive texts.  Does Public Mobile voice/text roam with international carrier?Thanks. 

Lu613 by Great Neighbour / Super Voisin
  • 546 Views
  • 8 replies
  • 0 Bravos

security code

when I sign in to my account, the security code goes to my old , inactive phone nr.

Maggie_Adams by Great Neighbour / Super Voisin
  • 201 Views
  • 1 replies
  • 0 Bravos

Email address not accepted

Trying to get set up, but Eversafe doesn't recognize my email address.  I believe it's because the Top Level Domain is uncommon....it's not a .com or .caHelp!  I don't want to have to open up a generic Gmail account just for one service....I'll never...

Resolved! My SIM card Status shows: Mobile network state Disconnected

To anyone there who can explain it to me,Hi, there! I have been having THE issue ever since I became the user of PM:  50% of the calls go to my voicemail box WITHOUT ringing. I've tried everything I could think of: ensure airplane mode is not enabled...

Becool29 by Good Citizen / Bon Citoyen
  • 6103 Views
  • 8 replies
  • 0 Bravos

Account for Jack M

We cannot access our account through the app or online. When we sign-in, it asks to complete activation (even though the account is already active and has been for years)When we try to complete the verification, it asks to choose a new number which w...

JackM1 by Great Neighbour / Super Voisin
  • 278 Views
  • 2 replies
  • 0 Bravos

Log in

When I log in I am confronted with the activation page even though I am a current subscriber. I cannot access my account. 

Fred43 by Great Neighbour / Super Voisin
  • 251 Views
  • 2 replies
  • 1 Bravos

Resolved! referrals

My brother Robert referred me to the service, but I did not make use of his referral code. Can I still identify him as the person that referred me to Public Mobile? I just activated my subscription within the last hour.

Request for cancellation

I have ordered a public mobile subcription on november 9th. It promised to arrive on november 19. Now it's november 16. Considering that it's weekend now and the SIM hasn't shipped yet. How do I ask for cancellation and refund ?

n001 by Great Neighbour / Super Voisin
  • 490 Views
  • 8 replies
  • 0 Bravos

Resolved! esim on new iPhone

Just got a new iPhone, how to move the existing esim over?

MGabe by Great Neighbour / Super Voisin
  • 472 Views
  • 5 replies
  • 0 Bravos

I need a new phone.

I need a new phone and PM don't offer them, is there an offer for switching to parent company Telus?

jonnie_66 by Good Citizen / Bon Citoyen
  • 564 Views
  • 8 replies
  • 0 Bravos
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