Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I'm having issues with my iPhone freezing video when recording. iPhone 12 mini. Troubleshooting has been challenging and I'm just wanting to wipe my phone and start over. With a physical SIM, I can do this. But what about an eSim? If I reset the p...
Hi, I just got my eSim today and I decided to switch from 4G plan to a 5G plan. Since, my speed maximum is ±5mbps. What is happening ? My phone is a S23.Thanks,
I am not able to use my iPhone to make outgoing calls? I have received a ticket but am unable to enter the information required to access the technician??
My wife and I both went for unlimitedMy son went for USAI figured I might go to the USA every 3 years or so and the unlimited data might be more important.My son thinks he will never use all the data and the USA might eventually come in handy.What i...
Subscription not activated in the PM app. What do I do?
HelloI hope you are fine. I bought an ESIM. At first, it is told that it is compatible with our Mobile phone. When is activated it, it is not compatible unfortunately. I want to refund it. I want to buy phisical sim card.Thanks,Sanaz
Hi folks, if I recall correctly the phone number for which I would like to change plans is tied to this account but when I try to access my subscriptions I get told that I need to proceed with a new activation and I cannot see anything else as if I w...
I'm wanting to switch to manual payments instead of being charged automatically every month ever since this ridiculous new "Public Points" program launched. If I don't get points every month for being charged automatically like I used to and I have t...
I am new to Public Mobile and was wondering how often the rates change?The Canada-US plans are shown as limited time so is it likely the rate will increase in the near future, after the first subscription period?How long is a typical subscription per...
Long story short. I created a 2nd gmail account specifically for a 2nd public mobile account. (I pay for one existing public mobile account for a disabled family and couldn't have phone plans on 1 email) 6 weeks after creating the 2nd email. Gma...
I have been using the cheap PB plan ($15/month) for several years. I'm retired with a landline and internet and only to a cell phone for my volunteer work driving older folk to medical appointments.Last week, we went to Maine for a few days and I wa...
Please help me regain access to my account. This would be awesome
I just received my SIM card, for personal reasons I would prefer to another 3-4 weeks before activating? Is it possible to do this without being charged for service?
My data usage issue is coming from PM.I pay for 40GB and it keeps showing 2GB with a Data warning.
I don't understand why my service charge recently increased by 25%. I don't recall receiving notice of the increase or reason for it.
I’m just wondering if the “limited time offer” plans that are available now have a length of time at which the price increases, or that’s the price that the plan stays at indefinitely. Thank you.
My subscription period ends today but my service was discontinued this AM . I’m trying to port out but am being blocked. Do plans not go to end of day?
I am now almost 24h ours trying to get my phone working with PM. I have done all the troubleshooting, posting on forums, and price messaging the agents.....where is the support???!!!
An FYI: I am on a $34 plan and was under the impression that I would receive 5% of my Plan Price in Points. After applying my first $15 payment credit via Points, I received 5% of $19 so it appears we will receive 5% of whatever $ amount is billed.
I just signed up with Public Mobile. Do these rate plan prices stay the same or because its a promo is it going to revert back to the original price?
To: CS AgentI have urgent request, please open ticket for me. I lost my phone and cannot access my account to report lost phone. The gmail email (+multiple account) I used previously is now invalid.I would like to change my account email address. Als...
Like to change plan but keep my data promotion
Hi,I see there a lot of rewards options but i think adding an option to generate a payment voucher would be great too as it will allow to send the payment voucher to another user who can apply that in their account via "Redeem Payment Voucher" option...
I tried to activate my eSIM, but then it didn’t work when I tried to login again it asked me digit code from the number that it didn’t work to activate
I move from Saskatchewan. I am trying to change address but its still showing Saskatchewan. Also, how to change in billing because they are still charging PST
I was helping a friend with signing up to Public and he found she did not like what he was seeing and would like to cancel service. We did some things with two accounts and I think only one had a payment processed. I would like to cancel both BUT wou...
I have just purchased a new mobile and everything transferred lovely. But it is not verifying my number in messages and FaceTime. I’m have tried and tried and can’t figure it out. I have placed a “trick” and wasn’t available when they answered. D...
How do I get available funds to reduce bill payment
Hi, same with me, paying a little over $12, now last month and current is $16.95?? have no idea why?
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