Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I broke my cellphone, which had an E-SIM. I am switching to another provider and am unable to reply to the SMS to confirm the switch. New provider says Public Mobile can bypass the SMS to allow port transfer.
While I was in the USA - North and South Dakota, my data seemed to be throttled back or not available. I couldn’t use any maps and texting, but the phone did work. Has anyone else had any issues while in the USA?
Hi Public Mobile Support, I am trying to port my Canadian phone number from CTExcel (China Telecom MVNO) to Public Mobile, but CTExcel is not listed in the “Old Service Provider” dropdown in the app, and there is no “Other” option available. I have t...
Hello,My data doesn't seem to be working. Calls are fine though.Are there any known issues today?I've already tried restarting my phone, turning data off/on, etcAny help is greatly appreciated!
Hello, My number was ported from Fido about a week ago.Calls and data work on Public Mobile, but SMS still goes to the Fido SIM.During the port process I replied YES to the authorization SMS,but later I received a message saying no reply was received...
Hey there!Few minutes ago I subscribed to a plan and proceeded to activate the eSIM but the app refused to set it up for some reason and told me to reach out to support and I cannot do anything at the moment except contact support. I also cannot cont...
I’m currently overseas and wasn’t familiar with the system. Because the internet was slow, I accidentally clicked several times. I hope this issue can be resolved as soon as possible. Thank you for your help.
Hello I am trying to reactive my line after pasung the line for 3 months. However I am unable to do so online using my account. The only option available is to purchase new Sim amd new plan. Trying to reach customer support but the chat bot is not al...
Hello, I tried to switch to Public Mobile last Thursday and I received the eSIM.But something went wrong, and I am still using Freedom Mobile.I would like to cancel the transfer to Public Mobile and keep my Freedom Mobile service. PLEASE HELP ME. I w...
Hello, my auto pay failed, I'm trying to process the payment manually but cannot find anywhere to do so, how do I do this before my phone line gets cut off due to non-payment?
I unsubscribed from my phone plan, and bought some individual add ons and data, i had 20$ in my public mobile account, which was automatically taken to pay for the plan that i already unsubscribed from?! Can i get a refund please
I need a sim card with data for my trail cam. I accidently selected e sim. how can i cancel subscription and order a sim card with out waiting for the month to expire?
Hello,I’m writing because I accidentally clicked the subscription three times while trying to understand the description. Since my English is not very good, I didn’t realize it had gone through multiple times, and I was charged three times on my phon...
Hi there,I have missed renewals of my subscription and my SIM card has been disconnected.i am in the process of resubscribing and I want an e-SIM card. Unfortunately after following all the prompts, when I reach at the payments, payments fail. How d...
I am new and recently moved to Public mobile I have an issue with my phone I got the eSIM but my phone shows as no SIM card And I can not send or receive any direct calls.
Hello,I am currently on the Canada–US–Mexico plan with autopay enabled.However, I will be traveling to South Korea from March 20 to April 19, so I would like to pause or skip the next billing cycle during that period.Ideally, I would like to:- Skip t...
