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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 28038 Views
  • 140 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 40014 Views
  • 185 replies
  • 29 Bravos

Getting billed, but no service.

Hello Service Agent,I hope you can help me.  On May 28, 2024 I switched my cell service provider to Public Mobile.  However, after 8 days of no service, on June 4th I switched back to my previous service provider.   I was billed by Public Mobile $38....

Paulym001 by Great Neighbour / Super Voisin
  • 308 Views
  • 3 replies
  • 1 Bravos

Unable to sign in

We changed providers for our home wifi etc and now my wife can't sign into her Public Mobile account since she has no access to her old email address. She is trying to change her plan, and has been for a couple of months.HelpCecm

Cecm by Great Neighbour / Super Voisin
  • 251 Views
  • 2 replies
  • 0 Bravos

WHy did I pay 2 times

Paid on July 5. My plan got shut down on July 5 because I "hadn't paid" Paid AGAIN July 6. I want my money back from July 5. 

Never Received Confirmation Text

Hi all,So, I’ve just made my account yesterday and I received an email saying that my account was activated and would take 5hrs to be done. Well it’s the next day and I haven’t gotten a message from PM saying everything’s all good. It’s frustrating b...

Rutendo by Great Neighbour / Super Voisin
  • 509 Views
  • 7 replies
  • 0 Bravos

Resolved! Sim card

I have gotten rid of my la dline ,but my wife needs a phone,should I activate a new line in my name,or let her do it and I get referral bonus or do I get the bonus as a second line?

Mdnteagle01 by Great Neighbour / Super Voisin
  • 723 Views
  • 9 replies
  • 1 Bravos

Referral link

Hi I referred a family member to public mobile. But the referral link I copied was not valid. Can you add the referral to my account to get the reward?Thank you! Ivy

Ivy578 by Great Neighbour / Super Voisin
  • 291 Views
  • 3 replies
  • 0 Bravos

Expired credit card

My credit card expired on my auto pay plan. When I log on to update it, it says I need to register for a subscription. When I try to re-register it won't allow me because it says my SIM is already in use

Debbievan7 by Great Neighbour / Super Voisin
  • 245 Views
  • 2 replies
  • 0 Bravos

Public Mobile is a Scam?

I recently left Canada on short notice, I will not be back until next year. I did not have time to think about cancelling my Public Mobile service prior to leaving. Now, when I try to login to my account to cancel my service, I need an OTP code. Howe...

need help

need custumer service agent to contact me

teddi by Great Neighbour / Super Voisin
  • 371 Views
  • 4 replies
  • 0 Bravos

Resolved! Activate esim outside of Canada

Hi,I'm considering getting an esim for my family member who is travelling to Canada this week. Is it possible for them to activate the esim on their phone when they are still outside of Canada before getting on the plane? It will be easier for me to ...

Pierras by Great Neighbour / Super Voisin
  • 546 Views
  • 3 replies
  • 0 Bravos

Resolved! No service bars after new eSIM setup

Hello. I just signed up for a Public Mobile plan with an eSIM. I was able to download the app and install the eSIM successfully. It’s been 48 hours and I don’t have any bars showing that I have service. I requested to port my number from my previous ...

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grace525_ by Good Citizen / Bon Citoyen
  • 972 Views
  • 8 replies
  • 0 Bravos

ESIM not working

I have an S20 5G phone which is ESIM compatible according the the Public mobile plan setup but when I later chose an option to use an ESIM it said my device isnt compatible. How could try to get this issue to be resolved either by finding out whether...

Andy806 by Great Neighbour / Super Voisin
  • 259 Views
  • 2 replies
  • 0 Bravos

Cannot download eSim

Can't download esim and haven't gotten an email with QR code. There's no costumer service available to help.  They have already charged me for the service as well.  @CS_Agent

MarianaCasr by Great Neighbour / Super Voisin
  • 207 Views
  • 2 replies
  • 0 Bravos

Data usage

Why is my phone using data past midnight even so am on Wifi?

Eeris by Great Neighbour / Super Voisin
  • 223 Views
  • 1 replies
  • 0 Bravos

Number

How to delete my number as I got a new number and plan 

Eshaverma by Great Neighbour / Super Voisin
  • 219 Views
  • 2 replies
  • 0 Bravos

International sms and call

I am currently abroad and realized with PM, we can't receive sms or calls. How can this be solved? I don't mind paying for a plan PM has, but no possible way contacting them, even with the "chat with us" function. Keeps looping with their AI. Solutio...

David_Van by Great Neighbour / Super Voisin
  • 785 Views
  • 9 replies
  • 0 Bravos

Questions about the Canada/US $34 plan

1. Is it a prepaid or postpaid plan?2. Can I use the minutes, text, data, etc. from the US the same way I use them in Canada? In other words, if I switch to that plan then move to the US for 5 years, can I continue using it? (Yes, I know that the US ...

Baruch by Great Neighbour / Super Voisin
  • 354 Views
  • 3 replies
  • 0 Bravos

Porting esim fido to esim PM

i have iphone 14pro with fido esim. Can i port in to PM esim hassel free?i see too many post about issue while activating esim so concerned about it. also i need to transfer mine and my wife number to PM. Do i have to create 2 different account or i ...

HP123 by Great Neighbour / Super Voisin
  • 364 Views
  • 3 replies
  • 0 Bravos

Esim not working after transfer

I'm new user and recently purchase new plan and transferred the number. Esim does not work and qr code is no longer valid. Can you please share new QR code to install the esim thanks.

Bchaudhari by Great Neighbour / Super Voisin
  • 292 Views
  • 2 replies
  • 0 Bravos

Subscriptions

Why can I not downgrade to a lower package text only or low 2GB data?

Shelby1277 by Great Neighbour / Super Voisin
  • 474 Views
  • 6 replies
  • 1 Bravos

Resolved! Traveling to US question

Hello!I am going to be going to the states soon. I have a US/Canada plan. Am I able to hotspot my friends while in the states or can I just use my own data down there?

Renewal

I ran out of data. How do I renew my plan early?Thanks

Canada/ US data

 question about the limited time 34$ a month plan with 50GB data within Canada/US.  Am I to understand this would give me talk text and data in the US and Canada without roaming charges?when I click the plan details it sounds different - says messagi...

Kaden16 by Great Neighbour / Super Voisin
  • 366 Views
  • 4 replies
  • 0 Bravos

Payment taken but service still shows suspended

I have my account on auto renew.  Today it attempted to take the payment but failed as I hadn't transferred money into that account.  So when I went to log into the Public Mobile app it told me my payment had failed and requested I update my payment ...

tantrue by Great Neighbour / Super Voisin
  • 313 Views
  • 3 replies
  • 1 Bravos
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