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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 26245 Views
  • 139 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 38204 Views
  • 185 replies
  • 29 Bravos

Monthly subscription cost was reset it to $25.

I’ve been with public mobile for several and my monthly subscription cost was about $21 all in including taxes. This month it was $25 plus taxes for a total of $28. What happened?

PT3 by Great Neighbour / Super Voisin
  • 265 Views
  • 2 replies
  • 0 Bravos

Resolved! not receiving calls?

I am not receiving text codes or call from close friends?  They are being told I am unavailable! Not sure what to do or check? No settings have been changed recently?    I need to be reachable for Dr appointments etc. We have no landline anymore! 

Gentlerart_01 by Great Neighbour / Super Voisin
  • 546 Views
  • 5 replies
  • 0 Bravos

UNLOCK PUBLIC MOBILE PHONE

Hello,I have an old public mobile phone (pre-2014) and would like you to give me the code to unlock this phone. I was told you could helpPlease respond soon 

DAR65 by Great Neighbour / Super Voisin
  • 573 Views
  • 7 replies
  • 0 Bravos

Phone Plan cancelled and locked out of account

My phone plan has suddenly been cancelled or stopped. I've received a text saying my payment method is incorrect, but my payment information has never changed and my card has been successfully used for a year.Yesterday I was able to log in to my acco...

matt32 by Great Neighbour / Super Voisin
  • 270 Views
  • 2 replies
  • 0 Bravos

No Service area/mobile network unavailable

I live in Ottawa. Since yesterday, I am unable to connect to the network - I get No Service area/mobile network unavailable probably 80% of the time. My partner has public mobile and has no issues. I have been with public mobile for like 4-5 years, a...

Anthony33 by Great Neighbour / Super Voisin
  • 423 Views
  • 4 replies
  • 1 Bravos

6 digit code not coming to my phone.

I am trying to get full confirmation of my account but the 6 digit code being sent to my phone doesn't show up. I have tried several times to no avail.

Cliff78 by Great Neighbour / Super Voisin
  • 273 Views
  • 3 replies
  • 0 Bravos

Sim Card Mail Out Timeframe

Hello, I am already paying for a plan but have yet to receive my sim card. I specifically want a sim card and not e sim card so how long is this going to take for me to receive it?  I am also leaving the country next Monday for vacation so I want thi...

Roger8028 by Great Neighbour / Super Voisin
  • 332 Views
  • 4 replies
  • 2 Bravos

Nothing but trouble with this carrier!!!!

After fighting to get my puk code and finally getting it, it worked and all was finally ok, I woke up to call my soon to be employer and I have no access to any carrier services. My account is newly paid, everything worked last night, this morning al...

RobynBird by Great Neighbour / Super Voisin
  • 573 Views
  • 6 replies
  • 0 Bravos

Resolved! Re: Pin number

I am activating this thread again because I cannot see my PIN on the Profile page. Where is it?

MarjorieG by Great Neighbour / Super Voisin
  • 341 Views
  • 3 replies
  • 0 Bravos

account disabled

hi my account is disabled and cannot make calls 

BAL2020 by Great Neighbour / Super Voisin
  • 366 Views
  • 4 replies
  • 0 Bravos

Resolved! 300Gb bonus data

Can bonus 300Gb data be used while travelling in the US if I have a combined Canada/US account? 

tmoney60 by Great Neighbour / Super Voisin
  • 301 Views
  • 2 replies
  • 0 Bravos

New iPad Activation Stuck

So I tried and failed at trying to activate a new account on my ipad, attempting to transfer my number from another carrier. I know now that I cannot receive sms on the ipad’s phone number to confirm my identity to complete the initial activation and...

dsader by Good Citizen / Bon Citoyen
  • 892 Views
  • 11 replies
  • 1 Bravos

Extremely poor data connection

Can anyone help me out with the data speed on the cellular network. I have an Iphone 14 Pro and can’t barely get 1 mgps which is just nightmare to use. It’s been going on for quite a while just now decided to look into it. Any tips would greatly appr...

Nick02 by Great Neighbour / Super Voisin
  • 415 Views
  • 5 replies
  • 0 Bravos

Monthly bill

I have been with Public Mobile since August of 2018. Every year my bil has been decreasingIn april my bill was 36.96 now for the month of May and June my bill has gone back to where it was in 2018 for 44.80.. I need my bil to go back  to where it was...

Pinada by Great Neighbour / Super Voisin
  • 375 Views
  • 5 replies
  • 0 Bravos

Re: Can't send or receive SMS

I have the same issue starting this morning. It says 'waiting to connect' below the sms and the Public mobile icon is white, as I have no coverage. 

NadkaPiratka by Great Neighbour / Super Voisin
  • 324 Views
  • 3 replies
  • 0 Bravos

WRONGFULLY SUSPENDED

Public Mobile withdrew my money from my bank account and suspended my account!Who can activate my account!

Linda-Joy by Great Neighbour / Super Voisin
  • 220 Views
  • 3 replies
  • 0 Bravos

Suddenly getting "Not Registered on network"

I cannot receive calls.If I try to make a call, I get the popup "Not Registered on network".If I leave my phone off for a few minutes, then reboot, I can make calls, but still not receive them.Then, after a few minutes, I am back to the same problem....

Ed301 by Great Neighbour / Super Voisin
  • 609 Views
  • 8 replies
  • 1 Bravos

Pixel 2XL and Pixel 3 unable to roam

My sisters have both in thr last week switched to public mobile, one runs a pixel 2XL and the other a pixel 3. On both devices they are unable to connect to AT&T at all. In automatic network selection their devices say "no networks available" but if ...

Ostrichfur by Good Citizen / Bon Citoyen
  • 697 Views
  • 11 replies
  • 0 Bravos

Resolved! 3G to 4G

Took the 4G promotion to upgrade my IPHONE 8 from 3G starting this June 24, and I still haven't received this upgrade. Yes, I checked that this phone will run with 4G but it seems that the problem is that Public Mobil hasn't made the changes. What ca...

PaulR2 by Great Neighbour / Super Voisin
  • 535 Views
  • 7 replies
  • 0 Bravos

no phone or texting.

hopefully someone can help me.  I made a cell call yesterday successfully. I went to make another call and it comes up couldn't connect.  I still have internet service. WIFI works ok also. This morning my phone rang once. the phone seemed to dropped ...

WJSouter by Great Neighbour / Super Voisin
  • 485 Views
  • 5 replies
  • 1 Bravos

Spam?

As a happy customer for about a year now with about 5 questions getting resolved through the community, its a little frustrating to come to a brick wall in terms of support. I asked a question yesterday which was shortly after deemed SPAM. It was not...

Macorius by Good Citizen / Bon Citoyen
  • 697 Views
  • 6 replies
  • 1 Bravos

Massive Text message delays

Over the last day or so all my sms texts incoming and outgoing are arriving like 12 hours later. And they are sent and received in duplicates of 2 or 3. Does anyone have a solution?  Thank you. 

J0HN by Good Citizen / Bon Citoyen
  • 1197 Views
  • 19 replies
  • 1 Bravos

Cant call

Plan is current but when I try to make a phone call a message comes on and says I do not have a current plan

Lanaspinks by Great Neighbour / Super Voisin
  • 446 Views
  • 5 replies
  • 0 Bravos

Cannot make or receive calls

I am in NB. I cannot make or receive calls since yesterday. Now my text messages will not work either. Fixes?

Jaime7 by Great Neighbour / Super Voisin
  • 355 Views
  • 4 replies
  • 0 Bravos

Do you get a refund if you do not activate the eSIM?

I tried to activate the purchased eSIM with the plan and was impossible. I cannot enter to MyAccount because it appears a "Forbidden A1" error page. Noone answers.I want the plan to be cancelled, but given that there was not an eSIM activation and nu...

Oscardg by Great Neighbour / Super Voisin
  • 419 Views
  • 5 replies
  • 0 Bravos
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