Community

Re: Just another plan price hike

If I switch to $18, 1gig plan, what happens to bonus data I've collected over the years, back when PM give away bonus data every December?

can't send international text message

My plan is included unlimited international text message . I have tried send an international text message from Canada through pixel 9a and  iphone 16 pro, none of them are succeed.  What is the problem?

Re: Warning about having 10 minutes left?

Oh, my services won't work. Well that's okay then.

Invalid SIM

My phone says my SIM is invalid.  If I remove and reinstall it it activates for a short period of time (~10 mins) and then turns off and says invalid SIM.  Do I need a new SIM card?  Thanks

Are there permanently no talk&text plans?

Looking for a cheap plan for a new account. Doesn't need any data. Really 0GB/mo.Right now PM looks like the best bet at $20/1GB. All the discount carriers seem to have a $19-$20 plan with some minimal data, but at that point I'd keep the line as bei...

Transfer ESIM from old phone to new phone.

Hello everyone, I hope everyone is doing well!I have recently bought a new S25 Ultra and I need to transfer my ESIM from old to new phone. I tried directly transferring from old phone but its not working.Also while logging into my PM account, it alwa...

Transfering Sim card to unlocked phone while in US

I am in the U.S. for the next 4 months and my old iphone 8 is dying. I want to buy a refurbished iphone 13 mini down here but I am wondering there will be any difficulty with transfering the Sim card to an unlocked phone while in the US.

Re: Cs agent?

My network is down since 1pm today 

Payment

Have 1 account but 2 phone plans.  Payment on Nov 14 for one plan but not the other.  Service for second phone has stopped.  Need to pay fpr second plan which it used to do in the past.  Recently lost card and switched card, now only one plan is paid...

issues with eSIM

My phone is saying I don’t have an eSIM and I no longer have my activation email from 2 years ago. I am trying to contact a customer service agent but the system keeps presenting errors. 

Referral code request

Does anyone have a referral code I can use to sign up? 

not able to receive or make calls

I am not able to receive or make calls even though I have an active subscription

Long distance

As per my usage stats I have used no long distance minutes, however when I try to call the US it says I have no minutes left

50% rate increase in May2024

is this normal?

Esim problem

I have converted my iPhone after I realized the phone wasn’t compatible at that moment with an eSIM however, now it won’t let me activate

Trouble with setting up

I opened my account. I have my Sim card verified. I have my new phone and have inserted the sim card. It is a 4G flip phone. My daughter is assisting me. I cannot down load the app on my phone as I am not connected. Can my daughter use the app on her...

Cancelling the service

I want to cancel this service and want a full refund, this has not been activated and I have been getting no response to my request, if I do not hear from your company and have this issue resolved I will contact the BBB.

My phone is having issues and breaking up conversations

my husband and I both have phones with public mobile and in the last week or so people call me and I can’t hear them or I call them and I can’t hear them or the conversation is broken up . I was just in Mexico and  I need to know if there’s something...

Monthly payment , need explanation why amount is $20.34 now

Payment processed but plan not activated

Hello, I have just made a payment of $50 for 100gb data plan and the payment has been processed from my bank account but the plan has not been activated and I got an error message in public mobile app that the payment failed.

I had a double payment and need a refund

I need a refund

us phoning

I have a Canadian US Mexico phone plane . Can I us my phone when I am in the USA ?

Referral Points Not Received

Hi There,Last month I referred a friend and she activated an account, but I only received 1 point. We suppose that both of us to receive $10.Yesterday I referred another person. When should I see the dollars for this referral?Could you please assist ...

Unable to activate the new phone number activated via my portal/account

Hello, I changed my phone number via my portal/account, but my new number is not getting activated even after 1 hr of changing it also my old phone number is deactivated now.