Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I'm trying to switch to this subscription https://subscribe.publicmobile.ca/en/pe/activation/plans/30GB-4Gspeed4But when i go to my account and click "change subscription" i don't see it.
Lately, when I try to log into my account, I get a black screen with, unauthorized, at the top. I have set up the app to recognize my phone, and this still happens despite that. I can get back into my account, but only after clearing the cache, and t...
Hello,We are going away again for the winter and will be away for 4 months. Can we still suspend the account for up to 90 days and keep the account and number. It worked for us last year but want to make sure it is still in affect.Thank you, Mare
I subscribed last night, and after enabling the E-sim I got logged out of the app. I tried logging in again and I wasn't receiving the two-factor authorization text. I figured this was because my number was in the process of porting and went to bed.T...
I still can't transfer my number from another carrier. I managed only partially - got the SMS from my old carrier and confirmed that I wanted to transfer the number to Public Mobile, but then got an error message from Public Mobile.Then in the Profil...
Is it possible to transfer my phone number from one Public Mobile account to another Public Mobile account? I tried but I keep getting an error message that says I should enter a valid Canadian phone number. Your help is greatly appreciated. Thanks!
I want to change my current plan to a Boxing Day plan, as seen below and would like help to do so, also if you could answer just how long that price for the Boxing Day plan would stay applied that would be really appreciated!
I try to login but the verification options I get are only text message of the code to the lost phone or voice message to the same phone . Now what??
I have the canada-us plan with 60GB and the data and text is working fine in southern states. My husband has the same plan and all works fine on his phone. Also, I even paid for a roaming plan to see if that would help for the time I will be in the ...
Why am I only able to see the 3g plans from my account? If I log out I can see the other offerings, but not when I’m logged in and under the change plan link.
Hello,I recently activated my Public Mobile SIM card, successfully transferred my old number to Public Mobile, and confirmed the transfer by replying "Yes" to the message from my previous provider. However, I am encountering a significant issue with ...
Hi there,My friend referred me here but when i registered my account , i did not see a chance to add the referall code. how can i add it now. Thanks
Hey, I'm trying to get in touch with my mom in Uganda, but the call isn't going through and keeps getting dropped. I've got over 600 minutes for international calls. Any ideas?
Hi there, I want to confirm im eligible for public mobile before i switch from fido. I have an apple SR I also want to confirm my number will be able to be ported.
I have been trying to process payment all day but it keeps saying unable??
Hi, i have ontario number and moved from Ontario to alberta. I want to switch to alberta number since it’s still charging me 13% hst. Is there any way for existing customer to change it’s number and get a alberta number? Also, i want to switch to esi...
the eSIM was not installed in my phone. May you send me the QR code for eSIM? thanks
I accidently added a US add on. I don't need it until January 7th.
How do I upgrade to a 5g sim?
Can I keep multiple numbers under 1 account with public mobile? If yes how ?? I didn't see any option.
I have no clue how to reconnect it. I JUST paid my phone bill idk why it’s not connected anymore, I cannot receive or make calls/texts and my data also isn’t working and customer support just gets a 404 error, please please help
My account with Public Mobile was activated on Wednesday Dec 27, but my request to transfer a phone number from Freedom failed. May you resubmit the transfer request please?
Why don’t I have any 4g or 5g pkan offers in my account?
Can anyone at Public Mobile help me or others that are loyal customers get the new susbscriber only plans? Existing customers shouldn't be left in the dark shame on you public!
Every time I try to add my credit card information as a payment method it gives me the error message: "Sorry, we’re not able to process this request at this time. Please try again later.". My card has definitely been used before in-person and online,...
I'm having the exact same problem as at the beginning of the month today. Anyone else?
I just joined today. It said it may take up to 5hrs to activate. It’s been over 5hrs and I still have no cell service. At the top corner in my phone it says SOS.
Any inbound calls go straight to voicemail. I've recently signed up, and transferred my number from Rogers. I confirmed the transfer with the Rogers SMS. I've also waited 6+ business hours since initiating the transfer.I can't submit a support ticket...
HOW TO SIGN UP WITHOUT A CREDIT CARD??HOW SIGN UP WITHOUT A CREDIT CHECK?HOW TO PRE-PAY ?? edited by computergeek541: categories corrected
I am out of the country for 6 months and have put my payments on hold, but I cannot find anywhere in my account what date my 90 day limit expires whereupon I will lose my number if I don't resume my subscription.Surely this information should be a lo...
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