E sim Refund

[Youngje]

I purchased a new phone but decided to return it. I had to buy a second eSIM to move my service back to my old phone within a day. Could you please refund the extra $5 eSIM fee or apply it as a credit to my account?

[slusagm]

yes, usually PM will only reimburse the eSIM cost if the last one you bought was 15 days ago.  But for unique situation like this, you can ask PM directly and explain to them 

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage