Community

Resolved! Public needs to set up a better way for people to access accounts when they have more than 1 phone

Impossible to get necessary help

Resolved! Need help

Cannot access account 

Resolved! Wrong email used for the new plan

Hello Used my current email for new PM offer plan.I wanted to used different email address, my old email is currently being used for my wife's account. I have received confirmation email but there is no promo code or anything Please adviseThanks@CS_A...

Resolved! International long distance minutes

I have long distance minutes left in my Account profile, but it is not actively available when I check 611 ...

Resolved! Can I use an older PM phone and SIM

Current PM phone is damaged but I still have an older phone that I bought when I first joined Public Mobile that works. Can I switch back to that one and keep the same phone number? Will it take my old SIM number?

Resolved! Should I switch from 90-day plan to new 30-day 15G promo plan?

Hello everyone, just wanted to double check that I'm not missing anything in switching over to the new 30-day 15 GB ongoing (i.e. not expiring) 4G data plan being offered by PM (see screenshot below). I currently have one of the older 90-day plans wi...

Resolved! 15 GB 4g Plan change didn't activate on new payment cycle

My new 4g plan didn't activate on new payment cycle. I have screenshots of date when it said it would change. It says my old plan in my account still, don't know what to do or who to contact? 

Resolved! Phone not working after activation

I activated my phone and ported my number. Now my old sim does not work and Public Mobile does not work. I now do not have text, phone, or nothing sadly. I submitted a ticket, but wanted to also check out here just in case I missed anything.

Resolved! Billed twice

I have been billed twice and contacted my bank who say they just charge what Public Mobile sends them. So, after trying many hours to get back here, we have bank statements and confirmation numbers that show we were indeed billed twice. How do we res...

Resolved! Good to be back :)

Left a few years ago to get the lucrative $40 for 8GB 4G Koodo deal...fought for an extra 2GB along the way and then recently got the $45 for 20GB deal with Koodo, only to find out by doing so, I accepted a plan that allows them to cap my 4G speeds S...

Resolved! Porting Number

I requested that my number be ported from my previous provider to Public Mobile and the request was made, but I never received the confirmation text message. My previous provider is now saying that the port must be requested again to proceed. Please ...

Resolved! Unlock Code for Blackberry 10 OS phone

I have a used and wiped Blackberry 10 OS phone that I have inserted my Public Mobile SIM card into (it works fine on another Blackberry 10 OS phone) and I get the following message on the SIN Card settings menu: Your current SIM card requires one or ...

Resolved! 3G vs 4G

How long does the switch from my old 3G to 4g plan take. My account shows the new plan but speed test says the opposite. 4G is slower than 3G rn

Resolved! 3g vs 4g

Just a techy nerd question ... Is 4g connecting to the exact same bands, just less throttled, but the same actual connection as 3g? Or are there more bands under 4g? Anxiously awaiting either a smaller data bucket cheaper plan (say 2gb for $30 or som...

Resolved! credit card

i want to update my credit card information

Resolved! community

how to set up another community account 

Resolved! Can’t remember email address

Hi, I have two teens with public mobile accounts, and I can’t remember second email address I used. All attempts to reset email have not worked, and I think I locked myself out of first son’s account! Then when I get through to Simon, I have to enter...

Resolved! Data usage measurements are different

Hey, guys, I wish I was not the only one wondering why the data usage measurements were different between my phone and my Public Mobile online account website. It's been at the range of 7MB~12MB, of course, the PM server was always MORE, could it be ...

Resolved! Plan upgrade

Hello. I upgraded from the $25 to $40 plan today which has only 5 gb of data and I see there’s a promotion on for 15 gb at the same price today. Can you please cancel my current $40 5 gb plan I signed up for today and upgrade me to the $40 15 gb plan...

Resolved! I said yes to the promo sent on my phone and it didn’t set

Resolved! Voucher expiration

can I buy a voucher and wait a few months to use it? Or does it expire at some point if I haven’t applied it?

Resolved! foregot passward and email

I foregot email and passward to public mobile.I canot log in my account. How I solve my problem?