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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Two-Step Old Phone Number

I had an old phone number with PM but now I'm using a new one with the same account. Everytime I sign in, they send a text to my old phone number which no longer exists instead of the new phone number that my subscription is under. As far as I can se...

Adding a telus.net email account to my old style Blackberry Passport q10

I have an old style Blackberry Passport q10, black, with tactile keys/buttons.I have a telus.net email account which somehow got deleted from my phone. I went through all the online telus help articles regarding settings for the account, servers, por...

Unable to port my number over to Virgin mobile

I am having hard time porting my number over to virgin mobile. I don't get any SMS from public mobile on my public mobile sim. Virgin mobile tried fro. their end as well but it errors out. Ay help would be greatly appreciated. Thanks

Replacement Sim Card

How to get a replacement sim card with the same number? Also what is the phone number of the Customer Service?

My Account

I cannot see details of usage in my account neither can I see details of why you have increased my monthly payments without my consent.

Which phones will work with 850Mhz refarming?

Since this is happening i need to upgrade, the list on this link:https://www.publicmobile.ca/en/get-help/articles/volteSeems to be out of date, it says Pixel 7 and Samsung S23; will S24, 25 and Pixel 8, 9 and upcoming 10 be fine as well. I assume the...

Inseego M2000 - no signal

Hello, trying to use a MiFi device, the Inseego M2000. Telus sells this device and it 'should' work on their network. I'm not getting an 'invalid sim' message so I don't believe this is a locked device issue. Can anyone help?

Trouble Porting a cell number from Rogers to Public Mobile

I bought a Public Mobile Subscription and initiated the transfer/activation process this afternoon. However I didn't receive any SMS text from my previous provider, but got a message on the Public Mobile App during the process that there are issues a...

Charge

community-notifications@publicmobile.ca

Last top up amount was $25 on March 19, 2025

No service

Why isn't my phone working even though I only used 19 gig of data out 60 gig. And my renewal is the 09th of May. Upon further reading I udes up Ll my minutes. 35 dollars gets 60 gigs of data but apparently not enough phone minutes. It's not like I ta...

installing a different sim card

I have to change my sim card due to a faulty sim card. What is the process to do this?

Can not login after number transfer

Hi!I can not login because authorization sms is sent to the original number associated with my e-sim. I transferred my old number on this sim and can no longer login. What should I do?If I go into the details:I purchased a SIM card with number xxx-xx...

Resolved! No ringtone on some but not all outgoing calls

My wife and I have recently switched to Public Mobile and have found that, when making calls from either my Samsung A50 or her Pixel 3A, we do not hear a ringtone but, instead get total silence. The only way we know that the call has been successfull...

Charging An Account I Cannot Access

I had an old phone number that I attempted to register to public mobile. Once I registered it, I got booted off the number and it effectively disappeared, leading me to have to reset my E-Sim and get a new number (which I now use). Now, annoyingly, I...

Service in Banff National Park

I’m moving back to Lake Louise, Alberta for the summer and wanted to know if anyone had problems with service out in Banff National Park? Specifically just for the townsites of Banff and Lake Louise. Thanks!

how do i cancel my account

I want to cancel my account but there is no cancel subscription option

more than 2 weeks, and my account still not closed!!!!!

I decided to try Public Mobile, I paid my dues and installed the app. Full activation never worked, in more than 2 weeks. The one-time-passwords (OTP) never get to my phone. I have been told by many "service agents" that I am the one to close my own...

ticket 545960-788

wondering if this ticket has been addressed...basically i got a physical SIM card today but none of our phones can read it through the SIM slot. Maybe a defected SIM card. can i get a replacement SIM card?

Refund on Unused SIM Card

So Public Mobile says two business days for delivery of a SIM card... but it's been five and I haven't received it. Had I known, I'd just have gone to a kiosk to buy one. Can I get a refund on this?

Resolved! Disconnected during the port-in process

Hi. I used to be a Public Mobile user, and I'm in the process of transferring to another provider. When I received a msg on Apr 23rd from Public Mobile that you guys have received a request to transfer my number to a new provider, to approve this req...

Price Plan

I received a promotional offer over text with a limited time to respond. There was no indication that the offer itself was a temporary one though. I responded within the time frame to accept the offer and I have been using the price plan successfully...

Text messages

When I text to an Android phone it is not received by them. I can receive a text from them but they do not receive my response.

Roaming Us not working at all

Hello, As my previous message, my plan is not working, im currently in US in Seattle and trying to make calls to canada and when i dial the number the call is ended right away, this is frustrating taking in consideration my plan allow me to receive ...

old eSIM old phone, new SIM new phone issues

UGH!Just got a new phone, installed a physical SIM and made the change in my account. I can receive calls and make calls on my new phone. Text messaging appears to be outgoing only on my new SIM, and incoming to those outgoing texts only come in on ...

Re: Tried to Subscribe...

This doesnt work I am in same situationActivate ESIMStart port requestWait (doesnt complete)Try to login (cant since stupid Eversafe tries sending text to PHONE number instead of letting it continue sending text to email)Contact customer service (ask...

Long distance problem..

I have long distance and I can't make a call.

Why does my data not work?

I just bought a plan for Canada-US Mexico, 60GB at 5G. I bought it while in the US, where I currently am, and my data isn’t working even though I’ve waited, turned my phone off and on, disabled my old plan, and everything. This is very frustrating, e...

Tried to Subscribe...

I decided to try Public Mobile, I had PM around 2020. Back then it was simpler. I paid my dues and installed the app (already not happy that I need an app). And upon activation of the subscription it said it failed and to contact customer support whi...

PUK code

I need a PUK code please. Thanks

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