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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 87 replies
  • 17 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 177 replies
  • 21 Bravos

No service

Since this afternoon I was not able to call/text, it shows bars but no LTE/internet, Search Networks show only ROGERS networks.  Is the tower down?!  Is there a way to find out?  Thanks!

recaptcha by Great Neighbour / Super Voisin
  • 8 replies
  • 1 Bravos

Number transfer from public mobile to rogers issues

I signed up with a rogers account last week and requested my number to be transferred from my public mobile account. The request was sent and I replied YES to the text sent by public mobile to confirm the transfer. This was on Friday last week.The tr...

schtef by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Phone number transfer

Hi, i switched from virgin to public mobile. I did what was required to keep my Phone number. They said it would take a few hours and gave me a temporary Phone number. However this temporary Phone number apparently became the real one and my old numb...

mechantboris by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! US data roaming package

Hello,I bought the US data package today (Tuesday) and will be in the US on Friday. Does the data usage start now or when I land in the US? Trying to figure out how the process works, thanks.

Jme_9999 by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Pre-authorized payment discount

new customer heremy friend sent me a screenshot of his payment summary and he gets a $2 discount for pre-authorized payments. i don't see that on mine, anyone know how i get that set up?

spiffyy99 by New in Town / Nouveau en Ville
  • 4 replies
  • 0 Bravos

No service iPhone 12

Hello, I have an iPhone 12 and I recently went to the US. While I was there I got an AT&T E-sim for data. Note that my public mobile sim is physical. Once I started using AT&T the service is terrible, I thought AT&T network is just bad but I was wron...

Rylan1 by Good Citizen / Bon Citoyen
  • 13 replies
  • 0 Bravos

Billing issue

@CS_Agent Hello, I have a billing error from July 2023, can someone please contact me

SM71 by Great Neighbour / Super Voisin
  • 3 replies
  • 1 Bravos

Resolved! New SIM card does not activate

Hi,I just purchased a new SIM card with a new plan and phone number. After going through the activation in the app and getting the "subscription is now active" email, I tried to login on the app and I'm being asked for the 2FA code being send as a te...

yess by Great Neighbour / Super Voisin
  • 6 replies
  • 1 Bravos

Resolved! SIM keeps disconnecting on new iPhone 14

New iPhone 14 and the Public Mobile SIM keeps disconnecting.  It will work for a few hours and then stops with a SOS.  Restarted phone, updated to latest iOS, remove and reconnect SIM, still disconnecting.  Contacted Apple support and they say to con...

Andrew1969 by Great Neighbour / Super Voisin
  • 4 replies
  • 1 Bravos

my phone doesnt support 5g

I activated this new subscription for $45  30gb 5g speed but unfortunately, my phone only supports 4g I was wondering if I could change my subscription instead of wasting $45 for this month?  please let me know if there is any way out

Roohullah by Great Neighbour / Super Voisin
  • 12 replies
  • 0 Bravos

old SIM not valid can i still get my old phone number back?

I went traveling for 6 months and thought i had subscribed to a basic plan that would let me keep my number, but It didn't go through and now my old SIM is not recognized as valid. I need that number for a number of secondary ID verification . How co...

Kris12 by Good Citizen / Bon Citoyen
  • 14 replies
  • 0 Bravos

Esim didn't work

Hi there good evening can I get help because I activated an line but something went wrong I chose to go with esim but the phone didn't accept it and now I trying to get in to the account is sending the 6 code to the number that I don't have access pl...

abregortiz100 by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Purchase Another Plan

Hi PeopleIf the change my monthly plan from $33 to an another plan can i repurchase the $33 cellphone plan again?Thank

Billing date

Hi, i would like to change my billing date to the end of the month @CS_Agent can you help?

Donnymutoni by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

login issues

my friend has never logged it at all says to many attempts and says wate 1 hour. after waiting an hour say the same thing e-mail and password is fine why cant i login?

cn123 by Good Citizen / Bon Citoyen
  • 9 replies
  • 0 Bravos
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