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Resolved! Need help

Cannot access account 

Loraine by Great Neighbour / Super Voisin
  • 95 Views
  • 2 replies
  • 0 Bravos

Resolved! Wrong email used for the new plan

Hello Used my current email for new PM offer plan.I wanted to used different email address, my old email is currently being used for my wife's account. I have received confirmation email but there is no promo code or anything Please adviseThanks@CS_A...

ech_786 by Model Citizen / Citoyen Modèle
  • 110 Views
  • 3 replies
  • 0 Bravos

Resolved! Can I use an older PM phone and SIM

Current PM phone is damaged but I still have an older phone that I bought when I first joined Public Mobile that works. Can I switch back to that one and keep the same phone number? Will it take my old SIM number?

Randy33 by Great Neighbour / Super Voisin
  • 196 Views
  • 8 replies
  • 1 Bravos

Login bug

At least on phone, if you click the login button after entering login info, you get a blank login screen. Pressing Enter instead gets you in. On Android 12, latest Chrome and Edge browsers. Also it would be great if logon id/email can be saved for fu...

mystery905 by Good Citizen / Bon Citoyen
  • 109 Views
  • 3 replies
  • 0 Bravos

phone not Working

Why is this error message on my phone not registered on network, when account is active and fully paid

freeluv03 by Great Neighbour / Super Voisin
  • 93 Views
  • 5 replies
  • 0 Bravos

US Roaming warning in real terms?

Trying to understand the implications of the roaming warning on PM site. I know AT&T/TMo are turning off 2G and 3G networks, and seem to require VoLTE (Voice over LTE) capability for a handset to work (ran into trouble with this a year ago, which I p...

ottawa by Model Citizen / Citoyen Modèle
  • 252 Views
  • 5 replies
  • 0 Bravos

Resolved! Phone not working after activation

I activated my phone and ported my number. Now my old sim does not work and Public Mobile does not work. I now do not have text, phone, or nothing sadly. I submitted a ticket, but wanted to also check out here just in case I missed anything.

slewin7 by Great Neighbour / Super Voisin
  • 111 Views
  • 3 replies
  • 0 Bravos

Resolved! Billed twice

I have been billed twice and contacted my bank who say they just charge what Public Mobile sends them. So, after trying many hours to get back here, we have bank statements and confirmation numbers that show we were indeed billed twice. How do we res...

Brunette by Good Citizen / Bon Citoyen
  • 117 Views
  • 4 replies
  • 0 Bravos

Resolved! Good to be back :)

Left a few years ago to get the lucrative $40 for 8GB 4G Koodo deal...fought for an extra 2GB along the way and then recently got the $45 for 20GB deal with Koodo, only to find out by doing so, I accepted a plan that allows them to cap my 4G speeds S...

shengthepug by Great Neighbour / Super Voisin
  • 146 Views
  • 4 replies
  • 3 Bravos

Resolved! Porting Number

I requested that my number be ported from my previous provider to Public Mobile and the request was made, but I never received the confirmation text message. My previous provider is now saying that the port must be requested again to proceed. Please ...

KerryH by Great Neighbour / Super Voisin
  • 188 Views
  • 4 replies
  • 0 Bravos

Resolved! Unlock Code for Blackberry 10 OS phone

I have a used and wiped Blackberry 10 OS phone that I have inserted my Public Mobile SIM card into (it works fine on another Blackberry 10 OS phone) and I get the following message on the SIN Card settings menu: Your current SIM card requires one or ...

gtcdrms by Great Neighbour / Super Voisin
  • 123 Views
  • 2 replies
  • 0 Bravos

Resolved! 3G vs 4G

How long does the switch from my old 3G to 4g plan take. My account shows the new plan but speed test says the opposite. 4G is slower than 3G rn

jrich00230 by Great Neighbour / Super Voisin
  • 126 Views
  • 2 replies
  • 0 Bravos

Resolved! 3g vs 4g

Just a techy nerd question ... Is 4g connecting to the exact same bands, just less throttled, but the same actual connection as 3g? Or are there more bands under 4g? Anxiously awaiting either a smaller data bucket cheaper plan (say 2gb for $30 or som...

Pawprints1986 by Town Hero / Héro de la Ville
  • 332 Views
  • 9 replies
  • 0 Bravos

Resolved! credit card

i want to update my credit card information

val1943 by Great Neighbour / Super Voisin
  • 116 Views
  • 4 replies
  • 0 Bravos

Resolved! community

how to set up another community account 

mike1941 by Good Citizen / Bon Citoyen
  • 218 Views
  • 3 replies
  • 0 Bravos

Activating my sim card

I am new to public i was given Error code 837and a message said to change my region from ONi am in BC and have no idea what this means

KirstenMusial by Great Neighbour / Super Voisin
  • 96 Views
  • 2 replies
  • 0 Bravos

Resolved! Can’t remember email address

Hi, I have two teens with public mobile accounts, and I can’t remember second email address I used. All attempts to reset email have not worked, and I think I locked myself out of first son’s account! Then when I get through to Simon, I have to enter...

amcusack83 by Great Neighbour / Super Voisin
  • 70 Views
  • 1 replies
  • 0 Bravos

Resolved! Data usage measurements are different

Hey, guys, I wish I was not the only one wondering why the data usage measurements were different between my phone and my Public Mobile online account website. It's been at the range of 7MB~12MB, of course, the PM server was always MORE, could it be ...

Becool by Good Citizen / Bon Citoyen
  • 230 Views
  • 7 replies
  • 0 Bravos

Resolved! Plan upgrade

Hello. I upgraded from the $25 to $40 plan today which has only 5 gb of data and I see there’s a promotion on for 15 gb at the same price today. Can you please cancel my current $40 5 gb plan I signed up for today and upgrade me to the $40 15 gb plan...

Resolved! Voucher expiration

can I buy a voucher and wait a few months to use it? Or does it expire at some point if I haven’t applied it?

Shannon1980 by Great Neighbour / Super Voisin
  • 80 Views
  • 1 replies
  • 0 Bravos

Plan didn’t change but payment did

Had an old plan of 5gigs at 3G for $30. Plan was supposed to change on renewal date to 15gigs at 4g for $40. Was billed the $40 but plan is still 5gigs at 3G. What do I do ?

Marley2 by Great Neighbour / Super Voisin
  • 141 Views
  • 5 replies
  • 0 Bravos

Resolved! foregot passward and email

I foregot email and passward to public mobile.I canot log in my account. How I solve my problem?

badal1 by Great Neighbour / Super Voisin
  • 85 Views
  • 3 replies
  • 0 Bravos

Not able to get connect to Public Mobile network

Hi Public mobile community,Would really appreciate it if someone can help me with the issue I'm struggling with for a 2nd week already.Situation:Have a phone Samsung Galaxy Note10+, model SM-N975U. The phone was gifted to me. I know it was bought and...

vaneliya by Great Neighbour / Super Voisin
  • 782 Views
  • 10 replies
  • 0 Bravos