Community

Can’t subscribe

I have set up an account but can’t get further. Have tried several times to subscribe. 

can't login

I retired and account linked to my old work e-mail and the Phone number stored in the eversafe is unknown to me, probably the old sim card number before a ported my Koodo number over.  Because of these two errorsI can not log in.  My service has stop...

Texts not working after switching

I can call and everything else seems to work but my I'm not able to send or receive texts. I have already restarted my phone.

updating my credit card information

My account has been frozen because my credit card info expired - please help I can't figure out how to update my info and reactivate my account.

Network status and the customer services

Dear Public mobile Rep and Users,I would like to know the following info1. How much reliable mobile networks in NL province?2. How much reasonable offers Public mobile is providing as compare to competitors?3. Customer care support centers and resolu...

eSIM card activation

I couldn't download the Public Mobile apps from my iPhone 16pro. I already subscribe the monthly plan but can't use it at all. I have tried many ways to solve the problem but doesn't work at all. I really feel  tired of it. Therefore I decide to canc...

Service

I’m having trouble receiving the 6 digit verification number to finish activating my phone 

Can’t make long distance calls or texts?

Reactivating existing PM plan & SIM

Hi, I have my SIM and want to reactivate - can I get help with this please? @CS_Agent 

Missing data on new subscription

I was on the old $15 250 MB data plan but switched to the $15 500 MB plan on renewal.  When I logged into my account on the renewal date, it said that 100 MB of data had been used.  How can this be?  It was the first day of the subscription and I had...

My phone line isn't working

Today was the due date to pay for my phone bill however there was some issue with my credit card so I updated my account with the new credit card. Even after updating my account who's the new credit card my phone line isn't working and I don't think ...

Esim download failed

I have been having problems with my network and the cs agent suggested I get a new esim. So I do I delete my current one and start the download but it fails. And now I am stuck with no sim card at all. No qr code was sent to my email the cs agent won...

Data Plan

My plan has 60 GB / Month yet on my cell it shows only 2 GB for the month. On my account through the web site it does show the 60GB.  

Need to verify new phone number but code not sent

We are not getting the code to verify phone number. I'm thinking I should just cancel with public and go with a better company?? 

Transfer number

I made a new number first  and then I was going to transfer my old number and when I started I had to put in my old number and in the middle of transferring the number it said something went wrong. Now on my account it shows my old number but it does...

Switching between eSIM and SIM card

Here's the deal - I have two phones, a newer one that takes only eSIM and an older one that takes only SIM card. When I'm out doing something like camping, I'd like to switch to the older one, then switch back when I return.I gather that I can't have...

Credit Card Expired Trying to Update Card No Option

Hello,My credit card has expired for my account and i have lost my service on my phone.  Tried logging into my public mobile app and they say go to payments to update credit card information.  However there is no option there.The only option is resum...

Freezing my account but keeping my phone number

I’m in the U.S. for a few months and will not be using my Canadian phone plan. Can I freeze my account but keep my phone number so I still have it when I go back to Canada?Also, I cannot login to my account because I can’t recieve the verification co...

Account suspended

Someone make a payment for me and like a week after my account has been suspended

Help my physical does not wokr

I scanned the QR code that came with package but and I set up everything including the eSIM but the physical sim does not work anymore what do I do?

I paid but have no service

When renewing my subscription I decided to upgrade to the 50/month 100GB plan. When trying to check out I received an error messaging saying my payment could not be completed at this time, but I checked my bank account and I was charged. My account i...

I am 79 and brand new to public mobile. HELP!

I am supposedly at the "Last Step" to activate my new public mobile SIM The  AI says it has sent a 6-digit code to my PHONE (presumably to the cell with new public mobile SIM installed, since I did not give another phone number).  No code arrived in ...

Failed porting number from Rogers land line

I tried to port my land line number from Rogers and it failed. I reached out to Rogers and asked me to re-send another porting request but the public mobile website do not allow me. I am able to make a call but can't receive a call. Is there any one ...