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Resolved! What kind of nonsense is this???

I am on $15 plan. I have a $75 balance. Did I get up tooo early and check?? I can read what it says (disregard if you have enough funds)...but worst I have ever seen is Plan Expired. I am in BC and is 7:30am. And I thought payments are done midnight ...

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barrascuk by Model Citizen / Citoyen Modèle
  • 426 Views
  • 34 replies
  • 1 Bravos

Resolved! Long wait to port number from PC Mobile.

I submitted a ticket on November 11 to port my PC Mobile number to Public Mobile. I followed the procedure to port a number from "Koodo or PC Mobile". I got an immediate confirmation that my ticket was successfully submitted. The status read: "Time s...

jguido by Good Citizen / Bon Citoyen
  • 274 Views
  • 10 replies
  • 0 Bravos

Please help, Data usage off

This is my son's account. For the past few months his data has been running out on my phone, but when I check self serve his usage isn't anywhere near the 5 GB he has on my plan. There was a 3 gb bonus add on that gets used up, but it looks like the ...

Lolcgboom by Great Neighbour / Super Voisin
  • 229 Views
  • 12 replies
  • 0 Bravos

Resolved! Having issues with payment

Good MorningEverytime I pay for my monthly plan it doesnt re-activate, each time this happening I need to come on here and ask for help. can any moderator help with this please. Thank You edited by computergeek541: account information removed

Splante36 by Great Neighbour / Super Voisin
  • 280 Views
  • 5 replies
  • 0 Bravos

Resolved! Trying to make a payment on a deactivated plan: Page doesn't load!

Hi there, I left my phone without a reload for a few days, then proceeded on reloading it. The usual way, through the *611 prompt, didn't work, as the voice didn't offer any option to enter PIN. Now, back on the Web interface, it took a good 4 minute...

baz1 by Good Citizen / Bon Citoyen
  • 278 Views
  • 7 replies
  • 1 Bravos

Resolved! In app and third party billing.

Does public allow in app or third party phone billed purchases or have a way to block them? We are with Koodo now and keep getting charges for things we never signed up for and when we call to put block on these types of charges they refuse to do so ...

Good deal

Transfer service from Rogers to public mobility . Online service is great

Guihai by Great Neighbour / Super Voisin
  • 273 Views
  • 9 replies
  • 2 Bravos

Resolved! Pin code

I changes my phone and now I can't find my pin number to activate the Sim card

galya007 by Great Neighbour / Super Voisin
  • 311 Views
  • 8 replies
  • 0 Bravos

Resolved! Thinking of leaving Public Mobile after a year

Hi all,I have been happy with the services of PM but I am considering jumping ship to Virgin Mobile as they just released a black Friday deal that I am interested in. My question is I added a bunch of payment vouchers to my account, if I port out do ...

dicecube by Good Citizen / Bon Citoyen
  • 481 Views
  • 7 replies
  • 0 Bravos

Resolved! transfering my number to Public Mobule

I'm new in Canada. I want to transfer my Bell number to Public Mobile. I'm looking for simple steps but it took about 2 hours to start my Public Mobile journey. Help me please.

x_mosyo by Great Neighbour / Super Voisin
  • 226 Views
  • 10 replies
  • 0 Bravos

SIM card not connecting to network

Hi,A few days ago I tried setting up my SIM card from Public Mobile. The iPhone XS I have is unlocked and is recognizing that the carrier is Public Mobile. However, after following the steps to activate my plan, my phone is not connecting to the netw...

emilys200720 by Great Neighbour / Super Voisin
  • 284 Views
  • 9 replies
  • 0 Bravos

Resolved! Signing up

I was told there was a 5 gb 35 dollar plan.A buddy signed up with it a week or so ago. I can not find it. How do I register for this plan?

Bosco2000 by Great Neighbour / Super Voisin
  • 238 Views
  • 4 replies
  • 0 Bravos

Looking for a new phone

Looking for a new phone $300-350 range. The Xiaomi poco x3 pro global seems to have a decent positive feed back from ppl on RFD and it's in the budget range. Worried about the missing bands and how that will affect the phone, a post on RFD said the m...

mimmo by Oracle
  • 554 Views
  • 32 replies
  • 1 Bravos

Resolved! Re: Customer service agent

Hi I am travelling to India tomorrow November 15th, 2021 and coming back on November 28th, 2021 , my phone will be airplane mode . I don't want to receive messages and calls. Please advise .

naveens by Great Neighbour / Super Voisin
  • 188 Views
  • 10 replies
  • 0 Bravos

Resolved! Password reset

I forget my password and security question. I submitted a ticket, and received a message with an authorization code. It is 4 digits. Where do I use this code? I don't understand what to do with it.

MP8 by Great Neighbour / Super Voisin
  • 374 Views
  • 8 replies
  • 0 Bravos

Resolved! Re: Transferring Number to new phone

the $17.25 taken off for my credit card for payment says koodoo top up reapproves. Is that correct? Also will I get a $10 discount? Thank you

carolstanley by Great Neighbour / Super Voisin
  • 209 Views
  • 3 replies
  • 0 Bravos

Changed number won't work

I recently changed my phone number and now my talk and text services do not work it shows my old phone number still as the current phone number in my settings any suggestions on what I can do

Resolved! Regarding the payment.

Hello my question is that My plan expired today and I called *611. I did the payment of 35 dollar. I didn't knew and another 33 dollar transfer was made though I know that my autopay is on but the problem is that I paid first myself. And it auto debi...

Ompatel99 by Great Neighbour / Super Voisin
  • 308 Views
  • 3 replies
  • 0 Bravos

Resolved! Does Public Mobile charge a fee for invoices?

I know that in order to receive a formal invoice, you need to contact Public Mobile directly. However, I would like to confirm if there will be a charge for the invoice or if it is free. Is there an additional fee associated with requesting and recei...

axk165 by Good Citizen / Bon Citoyen
  • 232 Views
  • 12 replies
  • 0 Bravos

referrals

I have 3 referrals for which I should be getting $3 off my bill but last month I only got $2 off. Why ?

Vazir by Good Citizen / Bon Citoyen
  • 243 Views
  • 5 replies
  • 0 Bravos

Resolved! Roaming package

Does the US roaming packages include the long distance charges?

Bungy by Great Neighbour / Super Voisin
  • 295 Views
  • 6 replies
  • 0 Bravos

Resolved! Ipad

I have a wifi plus data capable iPad, original data plan, its own phone number, its own SIM, not renewed through telus, way too expensive. Can i set iPad up with Public Mobility’s SIM card on its own separate data plan?

Sjm58 by Great Neighbour / Super Voisin
  • 274 Views
  • 5 replies
  • 1 Bravos

PM SIM on Amazon - $6.95

PM SIM for $6.95 Sold by Public Mobile and Fulfilled by Amazon. So, it's reliable and as fast as 2 days Free shipping if you have Prime https://www.amazon.ca/Public-prepaid-postpaid-Activate-Allinone/dp/B06X9ZGDWG/ref=sr_1_1?m=AD2L5SKHPCC6Q&marketpla...

softech by Mayor / Maire
  • 247 Views
  • 22 replies
  • 3 Bravos

Resolved! U.S. 10 day add on

f I buy a U.S. 10 day add on and come back to canada after 6 days, will my phone still work in Canada? Or do I need to wait a full 10 days before my phone will be able to work in Canada again?

hyatt275 by Great Neighbour / Super Voisin
  • 274 Views
  • 9 replies
  • 0 Bravos

Resolved! US add oh

Hi I just bought 10 days of talk and text add on for USso I can call Canadian and US numbers now? And text unlimited to both ? And not need wifi?

Lisasusanhill by Great Neighbour / Super Voisin
  • 283 Views
  • 7 replies
  • 1 Bravos