11-04-2024 06:13 PM - last edited on 11-04-2024 06:21 PM by computergeek541
hi Public Mobile customer support
I recently changed my subscription from 19 dollars a month to 23 dollars per month. PM deducted the amount from the amount in my account. But when I checked my subscription, it shows that I am still on the 19/ month. How can you help to resolve this?
edited by computergeek541: removed picture that contains sensitive account information
Solved! Go to Solution.
11-04-2024 06:22 PM
Never post pictures of your account information. I have deleted the picture from your message from earlier, but you'll need to delete it form your Community account. Please delete the picture from your Community profile.
11-04-2024 06:19 PM
maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again
If same, please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
11-04-2024 06:15 PM - edited 11-04-2024 06:18 PM
@cynthia_sahagun Pull down on the top of the screen in app to refresh it . Might just be cache issue you can also clear the data cache /cookies from the app or uninstall it and re install it and check again , if still wrong
send a private message To CS_Agent
⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437