Community

Transfing number to public on activation

Hello,I am trying to port in my number to public mobile but seem to be having some issues with this. It's been over the 5hr wait time I was expecting for mobile numbers, maybe I just need to wait longer but I'm not sure? Kinda of need access to my ph...

Account alert

So I recently was a victim of a cyber attack, and am concerned my public account could potentially be compromised, since my phone itself was. I have 2FA enabled but still, I worry. I'm wondering if there's some way I could have Alerts set up for the ...

Wrong data plan

I klicked a Data bundle for USA but I needed Canada bundle. What to do with the USA data bundle. I'm not planning to visit USA

Wrong data subscription

I clicked on US data plan, I  needed Canada add on data.Now I have US data plan that I can't use.

Not in USA. Received text that I was.

Reactivated Subscription after travels but service doesn't work

I suspended my service/subscription Feb. 19th, 2024 due to not needing domestic phone service while travelling in Africa.Upon my return to Toronto, I reactivated my subscription and made a payment to retrieve my service, (as I have done in numerous y...

Calls not going or coming through

2 weeks ago my phone started having issues with calling. When I try to call a number (I've tried several different numbers) it never connects, there is no dial tone, and after about 30 seconds it just ends the call. I also discovered the other day th...

iMessage is not working.

I subscribed the 4G plan today and download the eSIM. I can call with this SIM card but I cannot send text message at all. I think IPhone doesn’t get number from SIM card.How could I fix this?

No texts sms or I message

Hey I can see a few others are having issues with the verification of Apple ID. I too have sent in a request but have heard nothing back. This is quite annoying for new customers. 

Closing account with autopay

Hi there! I recently switched to Telus and transferred my number and sim while being subscribed to public mobile. I didn’t cancel my account and it’s subscribed for autopay so I am worried I will be charged for next month as well. I tried signing bac...

iMessage and text messages not working

Hi,I just activated a new eSIM and ported my number over to Public.  The number transferred and I can make phone calls and use my data.  But when I try to add my phone number to my Apple ID so I can receive and send iMessages it says verification uns...

240GB Loyalty data

Hello, I received this 240gb Loyalty package on 20 March, but it is no longer appearing on my account after I changed my subscription plan to a cheaper one. Was I supposed to stay on the same plan to keep the loyalty package, or what happened?

Payment Failed

Trying to process a Visa Payment. System rejects with "Payment Failed! Please try again or use a different payment method. Tried with 2 cards. Both are good.

Can't send or receive SMS

I just transfered the other day to PM and on the first day I could send/receive SMS, I am not able to now. Both ends look like they were sent but neither side receives the message.

$39.00 for Canada and US

Just wondering I already have a public Mobile account. I see there is an new offer $39 for Canada and US and it's only available until April 9, 2024.Should I switch and how do I do that?

Activation Issue - Authentication code sent to number that isn't accessible?

HelloI have just signed up through the website for a phone plan. I paid for it through the website and selected the e-sim option. It then prompted me to download the app to complete the plan (and e-sim) activation. The app sends an authentication cod...

Difficulty changing plan to 24$ 4gb 4G plan from existing plan

As outlined I would like to swap my subscription to the plan noted. Can someone assist the option does not present itself…

Activated new line but cannot receive or send text messages

Hi,I activated a new line with Public Mobile, but can't send or receive text messages.Voice and data work fine.I've tried the SIM in another phone, but no luck.I've tried changing the APN settings from isp.mb.com (default) to sp.mb.com but that didn'...

Still no text messages

I'm still not receiving our being able to send text messages. Everything else seems to work fine. Tried re and re Sim and numerous restarts with no luck.  Still says trying to verify my number with public mobile under RCS Messages setup

International long distance

Does international long distance add on include USA talk

Need to reverse charges

I ported my number out of Public before my monthly bill date but I was still charged. Who can help correct this? Thanks!

My phone number just verifying and not working

Hey my phone number is t working on iMessage and FaceTime. Can you help me out? it just keeps loading and trying to verify 

Can't receive/send text messages

I portered my number a day ago and have not been able to receive or send texts. Has anyone encountered this problem and found a solution?

Data not working

I have a new phone and my Internet is not working 

transfer number

I signed up with public mobile 3 days ago. I transferred my bell number over, i talked to a bell agent and it was confirmed the the transfer was successful, yet i cannot find my number in my phone and i cannot receive text messages or incoming phone ...

porting number

after porting my number and installing esim my phone isnt working iphone xr