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Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 75 replies
  • 7 Bravos

Resolved! Plan deactivated, please help

Hi there,  My plan recently got de-activated due to late payment. I just made my payment. How long will it take for my plan to be re-activated again? Thank you!Xing

Xingmin by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Cannot update credit card

I need to update the expiry date on my credit card (new issue has the same number).When I click on Manage AutoPay on the top page under the Payment tab in my account, it shows the correct current card info, but the only button below it is "Remove Aut...

Resolved! Locked out of account

Trying to log in and reset password but I get a message saying I am locked out of my account.

SA3 by Great Neighbour / Super Voisin
  • 8 replies
  • 0 Bravos

Resolved! Re: What is the phone number for customer service?

Your website refuses payment by Visa. I submitted payment several times on January 1st. Visa service tells me you want my correct address. I have entered it several times. It has been the same for thirty years. David xxxxxxxxxxxxxxxxxxxx Edit by Dunk...

Overpaid but phone is not working

I overpaid by accident on December 21 and I still have $50 balance in my account.  On top of that, a payment of $51 was taken out on December 30th and yet my phone shows that I used 100% of my data.  What did I top it off for if it is showing that I ...

Resolved! my account is no longer active

Can't login to my account, login claims I don't have an account. I've used the same email and password I always have but it no longer works. Solution?

docbrown by Good Citizen / Bon Citoyen
  • 35 replies
  • 0 Bravos

Resolved! Re: US plan

I bought the $ 50 Plan unlimited CAN/US minutes and 10 gb of data.  There is nothing under that plan that states this is ONLY for Canada on Telus lines. Most cellular providers have a monthly US plan. I thought I was buying that for Arizona since we ...

RINDAL by Great Neighbour / Super Voisin
  • 19 replies
  • 0 Bravos

Resolved! 2GBBonus

I just signed up for the $35 plan last week and entered the 2GBBonus at sign-up. On my self serve page it says that the 2GBBONUS is ‘one-time’ but I thought it was going to be on-going every month as long as I stayed with PM. If I am right how do I f...

Nibor by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! Re-activating old phone number

Hi, I would like to reactivate my account. I had a chat earlier with a CS agent after a post I made here: I was told my phone number was held until I a...

tanavya by Great Neighbour / Super Voisin
  • 11 replies
  • 0 Bravos

Resolved! Plan payment

I purchased a new months payment via a recharge code xxxxxxxxc with an order number Xxxxxxxxcx. The same way I set this plan in the first place. I have been told this was excepted but Now my plan is cancelled why

International Talk/Text Addon not working

I am currently in the USA and had to purchase the talk/text $15 addon so I can use my phone here as my previous addon expired.  They took my payment this morning however the addon is still not showing in my account and I am not able to make/receive a...

KerriC by Good Citizen / Bon Citoyen
  • 39 replies
  • 0 Bravos

Resolved! Minutes problem

Hello there, I have an issue with a "minutes" used issue.  Since Jan 1, the phone says that I am out of minutes.  Granted, I have only 100 outgoing minutes on my plan, but since Dec 1, even rounding to the highest portion of a minute, only 19 minutes...

mickyc158 by Good Citizen / Bon Citoyen
  • 18 replies
  • 0 Bravos


Why does my plan auto-expire instead of auto-pay? I checked my credit card number and expiry date. They are good. Get my phone working!

pbkind13 by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Thank you to all members.

New to PM. Everything went "smooth as silk"  thanks to your postings in all the topics. So helpful in preparing to activate and since.I look forward to becoming more savy so I can help others in turn.

Hollinger by Good Citizen / Bon Citoyen
  • 9 replies
  • 7 Bravos

Resolved! Refund my money in my account

Hey i just recharged my account twice so i want to refund my 50$ in my acc. Can someone tell me how to refund. 

palwinder01 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! 2GBBONUS

Hi I am currently on the $15 plan but would like to upgrade to the $35 plan with the extra 2 GB monthly bonus.  I need about 4 to 5 GB a month soon.  I know it is only available to new customers, so can I close my current account and open a new one t...

dazed4life by Great Neighbour / Super Voisin
  • 9 replies
  • 0 Bravos

Resolved! Unable to change plan on account

Hi I would like to upgrade to the $35 plan, but is unable to on my self serve account.  I click on "change plan" and the options are blank.  When I click on"Plan details"  I get an error message.  

dazed4life by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

VoLTE phone, why only selected phones?

OK, this is not a question that I expect contacting CS Agent would be the solution  and no reboot phone needed for sure   Yes, it is more a question for Koodo and Telus and not for us yet, but I am eager to know when PM finally introduces VoLTE (I ho...

softech by Mayor / Maire
  • 11 replies
  • 0 Bravos

Resolved! Auto pay stoped working?

I have three phones hooked up with pubic mobile . For the past 12 months I have had nothing but issues with prices changing , service not working , auto pay not goin through. Could anyone tell me why the prices on all three plans which are 25$ plans ...

Papabear6119 by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Resolved! Post

How do I activate my Sim card??

Rich_malli by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! Need to change my plan to $15 plan before Jan. 5th

  I really need some help. I tried self-serve to change my plan online. But above is the screenshot. And there is showing nothing that I make a change. I know there is $15 plan, and my next bill date is Jan. 5th. Please help me to change my plan to $...

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Ash3T by Great Neighbour / Super Voisin
  • 12 replies
  • 0 Bravos

Resolved! Refer a friend reward

I pay for 3 accounts with Public Mobile and have not cancelled any of them, I did change our address on our profiles yesterday.I received this text today:"Public Mobile here. So sorry, your Refer a Friend reward will be less on your next payment as o...

Momphone by Good Citizen / Bon Citoyen
  • 25 replies
  • 1 Bravos