Activated new line but cannot receive or send text messages

[Stubby]

Hi,

I activated a new line with Public Mobile, but can't send or receive text messages.

Voice and data work fine.

I've tried the SIM in another phone, but no luck.

I've tried changing the APN settings from isp.mb.com (default) to sp.mb.com but that didn't work.

Without the ability to receive text messages, I'm unable to get full access to my online account.

Any suggestions?

Thanks,

[Stubby]

Hi @chlochlo tech support has resolved the issue for me. They made some changes in the back end and after re-booting the phone, everything works now.

[Stubby]

Hi @chlochlo 

Same, was just escalated to Tech support, and exactly the same issue as you, activated a new line yesterday.

Thanks,

[chlochlo]

@Stubby I am having the exact same problem. CS support team escalated my issue to the tech support. Estimated time to fix is 72 hours. I just activated a new phone line yesterday and it is very frustrating as I can't receive any texts to even view my account info. Let me know if you get any updates from CS.

[Stubby]

Hi @fixin1 

I didn't port in a number, using a new one provided by Public Mobile, I have contacted CS, but didn't get a solution that worked, so trying the community now.

Thanks,

[Stubby]

Hi, @hTideGnow 

Yes, I'm getting inbound Voice calls, and can make outbound calls.

I didn't port in a number, using a brand new one supplied by Public Mobile.

Thanks,

[hTideGnow]

hi @Stubby you sure you are getting inbound calls??

But check with PM porting support team and confirm.   I will send you the number to PM Porting support team  Please check your community inbox