Transferred 3 lines from Telus and having a difficult time getting it working- says activated

[elistang]

Hi! I transferred my account and both of my kids accounts over from Telus today. I went through the steps and after getting temporary numbers I successfully transferred over our old numbers from Telus for all 3 numbers. We got the sorry to see you go emails, got the text from Telus etc.... Once everything was activated and good to go we all were able to text but I couldn't connect to the internet without wifi. I couldn't call anybody but could receive calls and my data was showing 2 bars. I did some research on here and it looked like I needed to remove the old SIM cards now that the new eSIM cards were activated. I started on my son's phone and took out his old SIM and restarted his phone. It said that his sim was no longer active and both phone numbers still showed up but said he couldn't connect anymore. I looked at my daughters and she didn't even have a physical SIM and must have also had a eSIM in hers. I deleted her old sim which I am thinking was a big mistake. now her phone doesnt work at all. I have mine just left with the old SIM in and the new eSIM active but again cant connect to anything unless I have wifi but text is working ok. If somebody could please help me I would appreciate it so much. I am so hopeful that it works to stay with public but it has been already feeling like maybe I should have stayed with Telus. any advice is so appreciated thank you . 

[elistang]

IT WORKED ! I just bought a new eSIM and everything is working perfectly ! Can't thank you enough ! 

[elistang]

Okay thats amazing, I am trying to change the phone number in her account, she just can't receive the code and it's not allowing her to have it emailed for some reason but I am going to see what happens if we change the SIM number to her new eSIM that she got in email ! Thank you- if we can't get it figured out we can go in tomorrow, she now has wifi on it which is new ! But honestly if she doesn't have a phone for a few days it's not a big deal- I am just happy we are getting there ! 

[TheSterlinger]

Yes if you get a physical SIM card, yes you can swap the SIM number under the profile to keep her same number.

Another suggestion would be to delete the app from her phone,  create another new email for her account, download the app again to to her phone and start over purchasing another esim.

Home wifi should work to re-download if there's no network no?

But maybe message agents tonight first and see what they say. They probably won't respond until tomorrow.

I can imagine how she feels 😒 but hang in there, your almost done!!!

[elistang]

you are the best thank you so much ! If I go get a physical SIM will she be ok to keep her phone number? I did try to redownload hers but because she has no network, I can't even use her camera to scan the barcode again. I will go in to one of the stores near my house tomorrow and grab a physical one if I can't get it figured out by tonight. Thank you so much for everything. I wanted to have public work so badly so I am very relieved that it's mostly figured out 🙂 I appreciate you ! Thanks again 

[TheSterlinger]

Looks like you might need a physical sim card. Or purchase a new esim for her phone. Either you did great 👍. 

Message cs agents and ask them for for assistance with the sos. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[elistang]

by the way I appreciate your help so much. I am going to log into her account on my computer and see if her transferred phone number shows up and see if there is anything I can do through her account. when I go to her phone settings under network it just says not available . I am worried that when I deleted her old SIM it stopped the transfer process even though I had already verified her identity etc . 

[elistang]

Hey! I am so sorry this is actually such a confusing problem. Okay so 2 of the lines are now working fully. I had taken out the old physical SIM and restarted everything and it must have not been fully finished moving things over even though everything had said it was good to go- so just about 5 min ago both lines started working, I also went into account and changed the phone numbers to our transferred numbers instead of the temporary numbers. 

NOW my only issue is my daughters phone because she had a eSIM from the Apple Store and so after her new eSIM from public was activated and everything looked good to go, I deleted her old eSIM as the forum had suggested and now her phone is just on SOS . It shows her transferred number as primary and everything looks good her phone just has zero network. I am hoping that it's just lagging and will randomly work like the other two? All 3 are iPhone 13 . any suggestions is so helpful. I was literally about to call Telus and go back to them I was so frustrated but having the 2 out of 3 phones working is a huge relief ! 

[TheSterlinger]

@elistangSo are you able to receive incoming calls and texts on any of the phones

Is the only issue connecting to data? What type types of phones are these? I

[elistang]

Thank you so much, yes all three accounts have different emails and are set up individually, one is mine, one is my daughters and one is my sons. I used the QR code and downloaded the app, followed the steps to transfer the phone number from Telus after getting the temporary phone number. everything activated okay. I was able to send some text messages but wasn't able to connect to the internet using data. Same thing with the kids phones. I looked on the forum and it said that if it says public on the top I can remove the old SIM cards so I did that and now nothing works at all. one says Telus but doesnt work, one just says no sim but still says public and then mine is still the same as it was before. I reset all the network settings as well. Primary is set for the transferred numbers in but nothing is working properly. 

[TheSterlinger]

@elistang  first, you used separate email addresses for all 3 account?

For the accounts with esim, did you go into the phones and "turn on this line", select primary from the sim manger?

Also, did you scan the qr code from your email?

Then reboot phones, might be necessary.  You can also reset networks. 

Hope this helps.