Hi all,
I ported my number from Koodo this morning. I did reply to a text message asking for confirmation transfer from Koodo, and my Koodo sim card stopped working after that. So, it's been over 9 hours since initiating transfer at this point.
I activated an eSim with Public Mobile. I can see that my phone is connected to Public Mobile network, and eSim is displaying correct transferred phone number. However, I don't have mobile data connection, can't send or receive text messages, and can't make outbound phone calls. When I attempt to make a call, I get a 7B1 error message(phone not activated on network, contact support.)
The only thing that works is receiving calls. Caller's number is displayed as UNKNOWN though.
I have tried restarting the phone multiple times, activated and deactivated the eSim, reset Mobile Network a few times but nothing seems to solve this problem I'm having.
I did message the support team and the agent said she did an update in the back-end system and asked me to reset network but all of these did nothing.
Maybe I need to have this escalated to higher level of support team? I've never had problem porting between carriers before and this is quite frustrating.
Insights and suggestions would be appreciated.
Problem Summary
- ported in from Koodo, activated eSim
- connected to Pulblic Mobile network and eSim shows correct phone number
- no Data, no text(inboud/outbout), no outbound call(7B1 error, not activated on network)
- can only receive calls (caller shows as UNKOWN)
