7 hours in and still can't receive calls or texts after porting number

[Stevenolah71]

Hi, I just just activated my account and ported my phone over (waited to respond yes with the old carrier before switching sim cards) . It has been over 7 hours and I still can't receive calls or texts on my phone number. Chat is a nightmare to navigate and I created a ticket but can't even find a trace of it. Would it be in messages? Thanks in advance 

[Stevenolah71]

Will do! Thanks for all your help! 

[hTideGnow]

hi @Stevenolah71 

use this directly link

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Stevenolah71]

Hi , I don't see an envelope icon anywhere 

 

[Stevenolah71]

Ok maybe I'll try again tomorrow if it doesn't work. As both agents gave me the same answer. I waited on hold

[hairbag1]

@Stevenolah71 

if you successfully sent your message to Customer Support, watch the little envelop icon on top right side of the page will be highlighted when they respond.

[hTideGnow]

hi @Stevenolah71 we gave this to everyone and most got it sorted.  It is true sometimes they got to some agent refused to help and thought they couldn't help.

But anyway, message support as advised above 

[Stevenolah71]

Sorry one last question. Is there anyway to see my ticket that I created?as I don't see it anywhere. Thank you so much for all your help!

[Stevenolah71]

They said they have no access to public Mobile and everything must be done through this website. Why is this so difficult.

[Stevenolah71]

Ok thank you!

[hTideGnow]

hi @Stevenolah71 we gave the number a lot and they all got sorted.  you can call again and hope another experienced agent knows 

at the same time, open a ticket with PM team just in case. 

you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Stevenolah71]

When I called they said they don't have access to Public Mobile

[Stevenolah71]

Ok thanks! it is ok that this is saying Telus on the phone line? I have been trying to get through to someone on their very glitchy chat all day. It's very frustrating.

[hTideGnow]

HI @Stevenolah71 

yes, that sounds like porting problem.  Please contact the team I sent you.  Once that port is completed, reboot the phone and you can try send text.  (The sent text problem could be iMessage or RCS unable to register/confirm )

and Telus owns Koodo and PM, same porting team 

[Stevenolah71]

This number is for Telus. I have never had so many issues trying to navigate information. I work in customer service as well. 

[Stevenolah71]

Hi I can call out only but not receive any. I also can't receive or make texts. 

[hTideGnow]

hi @Stevenolah71 

can you make calls?  If you can make calls and just not receive calls, it is problem with Porting.  Did you receive a text from your old carrier and did you reply Yes to them

 PM porting support team can help to confirm the porting status I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call