Porting issues

[Brews]

Good evening, trying to port my number from fizz to PM and running into issues. At first the eSIM on step 6 was failing and I closed out the app and restarted and I got a text from fizz asking for permission to port my number which I said yes. App crashed and now it says my number is invalid for transfer, I can text but I don’t have calling on my fizz plan.

[hTideGnow]

hi @Brews 

no worries, it said invalid because you already submitted the port request

but you need to ask PM support agent to help, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage