Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Phone number

Hello,I received a call 2 days ago stating that you've been having trouble to move my phone number from Fonus to your company. I'm double checking if it's in the process cause I will lose access to my plan with Fonus today including calls.

Can’t Purchase eSIM in the App

Hello, I recently bought a new phone and am trying to transfer my phone number over (I previously used eSIM), however my Public Mobile App does not give me the purchase eSIM option and only shows purchase options for physical SIMs. Can someone help m...

Resolved! Retrieving eSIM

Forgot to transfer eSIM.already reset old device how do I go about it please

Re: Automatic top up

Sorry, but at the risk of sounding dumb, I think I missed something in the answer here... I am wondering the same thing with the automatic top up I was charged on the same day as my renewal? Is it a fee that Public Mobile charges for me automatical...

Anniversary points

I've been with public mobile since February 19 2019, it says you get 5 points for every 12 months, shouldn't i get 35 points? I only received 5

Resolved! Traveling abroad with Public Mobile — how do I make sure roaming is fully off?

Hi, there,I’ll be traveling internationally soon and want to avoid any surprise roaming charges while I’m away.Is turning off data roaming on my phone enough, or is there anything I should also disable in my Public Mobile account settings?Has anyone ...

Data is not working in Winnipeg

It seems my phone (Ulefone X32) has started to not have Data work, going on 48 hours now. I have made no changes to planBilling is up to dateI have plenty of room left for my monthly data allowance.I have gone through all steps through the automated ...

Infinite Verifying Number

Hi, I had an issue with infinite verifying number where i could never have my imessage and number synced. I wouldnt get texts from imessage group chats and verification codes. I was looking up instructions online and it said to reset network and noth...

Resolved! incoming calls

why does my phone go to voicemail and not give me the opportunity to answer a call from "no caller id" and after that there was another call that I could not answer from a medical office

Resolved! Having issue with the voicemail notification

I've been having the issue of the voicemail notification not going away. I have tried everything to get rid of the notification: Restart device, Leave and delete a test voicemail, Clear notification badge or voicemail settings on phone, Reset network...

Pixel Satellite SOS - Does it work for you on a Pixel 9 Pro XL? (In Newfoundland????)

Hello all, I recently purchased a new Pixel 9 Pro XL primarily for the Pixel Satellite SOS feature as I do a lot of remote ATV and Snowmobile riding. I like the concept, but for some reason, I get a message stating that it is not available in my Coun...

My phone number is not connected to my account

I have a phone number (with sim card), and it is not showing if I login to my account using email. If I login through the app, it will bring me to the subscribe to a plan option page.

Can't play any games and can't connect to VPN with Public Mobile Network

I have 2 issues facing when i use public mobile network:1) None of the games on my phone are able to work or connect to internet while I'm using Public Mobile Network. For example: HearthStone. Everything works fine if I connect to WiFi that's not p...

Service not restored

I went overseas and used an eSIM for local data use on my iPhone SE. Upon returning today (February 18), I am unable to restore my Public Mobile service on my phone (514-267-7331). Please advice.

Account number

What is my account number

Over charged

I got charged 2 times on my visa. The dates was Feburary 6th. Its not pending. I have already been charged. Could you ease help with this situation. I have been trying to figure out how to reach someone and its getting very frustrating.

Proof of phone number

I need a document proofing my phone number with Public Mobile? I can't find any document that shows my name and phone number - anyone else know where to look? Thanks

Lost phone. Can't cancel subscription.

My phone was damaged and does not work. I am trying to cancel my plan but I can't log in to my account since its texting the old phone a verification code. How do I get my plan cancelled? The chat just keeps sending me in a loop with no resolution.

Resolved! Early Renewal

I accidentally used all my data on my plan and want to renew it a few days early. My plan renews on the 24th. How do I renew my plan early without changing my plan because I have a 50% of promo. I wanted to also know that if i did early renew my pla...

Overpayment

Hi .. my wife had 2 payments took out for January month it showed up on our visa n feb .. it was 31.91 took out 2 time posted on Feb 6.2026.. could we please get this resolved or we’re leaving public mobile and.. my wife been trying all day to get so...

Account susoension

SUSPEND MY ACCOUNT

Information about cancelling subscription

Hey, I switched to Public Mobile last month with a $20/month plan for 24 months and 60GB of data. But the service where I live is terrible, so I'm trying to switch providers. Will I get charged for canceling my 24-month subscription?

Trying to access past bill statements for immigration reasons?

Hi all, I'm trying to access previous billing statements (from 2023 onward) for my boyfriend's immigration application (for proof of address). On the PM platform, however, it says I can only access the past year of statements. I did not receive these...

Add ons

How do I increase my international minutes?

Replace Public Mobile number with Rogers Landline number

I want to use my Rogers landline number on my cell phone instead of my current Public Mobile number. Can I do this?

Resolved! Sim card hasn't arrived

My Sim card hasn't arrived for three weeks now. It says it already arrived so I don't know if the problem is on my end or if they haven't sent it. I tried sending tickets and chatting with the ca but all the responses I've been getting are useless. ...

payment system down? cant pay to renew subscription

Request to Deactivate Remaining Phone Number and Stop Subscription Charges

Hello,I am contacting you to request the immediate deactivation of one of my Public Mobile phone numbers and to stop any further subscription charges.Phone numbers: xxxxxxxxxxxxxxxxxxxxxx, xxxxxxxxxxxxxxxxxxxxxxMy wife and I permanently left Canada i...

Anybody having weird signal problems?

I’m in Vancouver, it seems like Public Mobile is having issues with the signal going to SOS only mode. It seems to drop the signal at random moments. I’m on a iPhone 15, eSIM.

Clarification on the CAN-US-MEX Plans

Hi, Are the Canada-US-MEX plans for calling and messaging from CAN to the US and MEX or can the plan use the calling and data in MEX and US to CANADA?Thanks!

Community

Forum Posts