Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Feb 10, 2026 13:22 PMPurchased Physical SIM Charges$10.00+ $0.50 GST BC/ $0.70 PST BCAvailable Funds: $0.00 I would like to know if this is coming or not. If not, I would rather just refund.
I will be in an area where there is no cell service is there an add-on that I need in order to be able to use Wi-Fi calling with Starlink? I am I'm able to find a Wi-Fi calling in my settings and Google said it might be due to the carrier. Please adv...
I am having the same issue where I can run using 4g or LTE and I can text or receive incoming calls but I get the same voicemail message when I try an outgoing call. When I look at my phone settings using a Samsung a71, it doesn't have volte option.
HiI’m existing Public Mobile customer I’ve new SIM I want put my old number on iti don’t have access to old SIM please help
How long does it take for Public Mobile to contact you when you have issues transferring a phone number? Its been hours.
Please tell me how to update my credit card expiry date because my last payment was declined and I dont havetelephone service.thank you
Hi All,I purchased a 15 day US roaming package (talk, text, 5GB) for $30. I paid for it (I saw the transaction on my credit card) but it is not being added to my subscriptions, neither did I get any conformation via text message.As a matter of fact, ...
I’ve been on a plan that gives me 3 GB per month for $20, which is a great deal, but in the last 2 weeks I received a text that they’re raising the cost of my plan by $4! I’m confused why they would do that
Hi everyone,I recently completed a number transfer from Fizz to Public Mobile, and I'm running into an issue where I cannot receive incoming calls. Outgoing calls and 5G data both work perfectly, but when someone tries to call me, the call doesn't co...
Greetings @CS_Agent,Recently I saw there was a $26 20GB plan option on the app and attempted to switch from my current plan $27 20GB. While changing it gave me an error message saying that my Card information is incorrect, which is weird because this...
Hello,I redeemed my Public Points on June 15 2025 $15.00 and January 12 2026 $20.00 but the points/reward have not been applied to my account.My details:• Phone number: ###-###-####• Account email: ***@***• Reward redeemed: $15 bill and $20.00 bill c...
I have recently need to transfer my phone esim to another phone, I follow the instructions by using Public Mobile app on the new phone to add an esim and after it is activated then I deleted the esim on the old phone, the instruction said the new esi...
Hi,My name is Iftikhar Ahmed.SIM: ###-###-####Email:**@**#My SIM is locked. I typed 3 times wrong PIN. Now to open SIM, I need PUK code, which I don't have. This number ###/#-###-#### is about 4 yrs old so I lost SIM package.I cannot login to my PUbl...
My current phone will no longer work when 3g ends and I don't know where to find a list of phone's that will work. I don't want to waste money and buy one that won't work. Looking for the cheapest option as well.Thanks!
My son’s phone was damaged beyond repair and I am trying to activate a new physical SIM on a replacement phone. When we logon to his account and start the steps to activate the sim, the app sends a verification code to his phone number (on the damage...
Hi everyone, I lost a couple of very important texts/numbers from around a year ago . And I think the account doesn’t hold record from more than 3months. What do I do? Kindly suggest.
I’m facing the same issue too. Let me know if you find a solution.
Hi — I accidentally changed my phone number on my Public Mobile eSIM. I want to know if my old number is still available and if it can be reassigned to my account. Please let me know what steps I need to take.
Hello Guys,it’s continue of a stolen Cellphone topic. I would like to ask to guide me how to report EMEI of my stolen phone in order to prevent theff from using it. Thank you in advance.
I broke my phone and no longer have access to my email associated with my account so I had to make a new account I can’t access the codes being texted to the number because I need a new Sim card on this phone how do I go about this because I need my ...
Hi, when making outgoing calls there is a message about the 3g network being shut down and to contact Telus before the call is connected. Is everyone getting this message regardless of having a 4g or 5g phone?
Is there a special 4G, 3Gb plan offered for $19 / month until Mar 10th? A friend said they just received a text on this. I don't see it in my 'change subscription' options in the PM App.
How do I go about getting a refund? Although the IMEI number says my phone is ESIM compatible, when I try to activate my account it says not compatible.
I have the canada ,usa mexico plan . The phone works fine in canada usa and almost everywhere in the usa . I am in hawaii and the phone works in honolulu maui. But when I got to kauai the phone wont make calls but will not male outgoing ccalls won...
duplicate thread
Why was I double charged
I got a text warning that my $20/month plan will increase $4 per month starting April 1. However, Public offered to upgrade me to a $24/month plan with more data. The fine print right before I upgrade says “After changing your plan, your current prom...
Hello Guys,I need some of your help. My cell phone was stolen during the trip to Cuba. I have purchased a new phone and new SIM card in Canada and have changed the SIM card number at my profile. Unfortunately, I haven’t reported my old SIM as stolen....
My credit card just expired and my plan is now suspended. I tried updating the credit card, but it says, "notAbleToProcessRequest"Can you help me please. Thank you.
Why wasn't my friend referral discount not applied to my bill
