Community

after paying my account 10 days late , I am not allowed my previous phone number..why

Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi!  I didn’t get an email, nor did my eSIM download to my cell.  I am stuck in pergatory

Transferring plan to a new phone

I will go elsewhere for a plan if I’m not helped here 

Re: 5-10 Second Delay While Answering Calls

I have the same issue and is infuriating

texting new numbers

texting new numbers defaults to my old telus account and I can't change it to public mobile

Please Cancel Recent Order

Hi.  I just placed an order for a physical SIM and the $35 plan.  Can you please cancel the order?  I'd like to re-submit the order but use a esim this time.  Thank you.Edit by Dunkman: removed personal information

Lost sim

I've lost my Sim card so I can't receive a verification code to log in to my account and order a replacement. What's the solution? 

europe plans

I can't find minutes for germany.  Where are they?

How to log in account

I try to log in to my account but1. for got account log in email address, which I deleted because it got hacked2. for got log in password3. the auto payment credit card changed due to fraud 4 my phone line stoppedHow can I recove

double charged

I have been getting double charged for over 12 months

Failed texts and calls

I just switched to PublicMobile, Canada-US-Mexico. Some of my calls and texts will not go through. At first I thought it was just US ones but it's not -- some US are going through and some local ones are not. This applies to both texts and calls. I a...

Help to re-subscribe with a different plan

My previous subscription expired a few months ago. Now I want to re-subscribe and select a different plan, it won't let me. Can you help me delete my previous plan ($29)? I want the $25 plan (5GB 4G)

HELP

I need help from a person, not an AI. I just switched back to Public Mobile, and now it's like I can't get the service I'm paying for. Can someone help me, please?

Not working

Signed up and paid but by phone will not connect

SIM seems to be locked

Sucks not having anyone to call.Do you have any ideas how to unlock my sim? They gave me a code, but surprise! It didn't work,

Re: [NEW] Earn a $15 Bonus with Refer-a-Friend

I have just activated 2 accounts, but forgot to apply my referral code to second activation. I would like to apply it now. June 8th 2025 

Bad reception

 In the last few weeks both my husband and myself have been having issues with our cell reception in our area ( New Brunswick). When we are on calls we keep losing reception…this is new as before we had no problem. We have not change our iPhones and ...

Cant login And No phone Number

Hello, I have bought a SIM and have paid for a 30-dollar plan. I tried logging on a phone (which is older), but for some reason the login doesn't work. I put everything in correctly, and it even accepted it, but when it redirects to the app, the app ...

My Line Shows Emergency Calls Only

My login credentials are correct but they don't let me log in. What do I need to do to get my line up and running? 

How can I not use automatic payment and get sent phone bill to my email?

How can I not use automatic payment and get sent phone bill to my email instead?Hello want to know if I am able to do this instead so I can get notified for payments by email when I have to pay. 

Pausing my plan for 1 year

Hi, I want to pause my subscription for 1 year as I will be travelling overseas (China) for working. I want to keep my number if possible. As far as I know, PM doesn't have service in China, so it looks like my only option is to pause or cancel it. P...

Subs

How to resume my subscription 

Re: [NEW] Earn a $15 Bonus with Refer-a-Friend

I have a friend that tried to sign up on Friday, and they didn’t know about this promotion. They tried to use my referral code, and it said it didn’t work unless it was a $29 or above plan (they were signing up for the $22 plan). Can they not still g...

Travelling Scotland and England

Hello all,Hope you're having a great weekend.I'm travelling to Scotland and England. I will definitely need my cell during these trips but need advice on using SIM/data service-how, where to access/purchase these. Any suggestion is greatly appreciate...

Phone cant read number

i have two public phone numbet used in the same phone. One working fine, the other one can't call or connect to network.Already tried to purchase a new sim and changed, also checked the capability and comfirm my cellphone should work.Could you help m...

hello

hi I am a public mobile customer and I have added my credits online but it does not add it to my accounts I have credits added but I cant use it can you please help?