Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello,I’m currently an existing Public Mobile customer on the $29/month US & Canada 10GB plan. I recently noticed the promotion offering 60GB with US, Mexico, and Canada coverage for $20/month, and I was very interested in this plan. I understand tha...
I signed on with Public Mobile and eventually got my payment to go through. I got to the part where it asks if I want a new number or a number transfer, and I chose to transfer. I put in all of my information and did everything correctly, and checked...
I watch to transfer from chatr to public through the new 50% off offers they have now how to I go about it
I need help, I have paid for the service but can't even raise a ticket for help! It says my services are on hold due to the expiration of your subscription. But I just paid, the payment went through as per my bank account and also got the email fro...
Hey everyone,just activated my plan & my eSIM installed. However, it’s stuck on activating. (iPhone 12) restarting my phone didn’t help - any ideas?
Hi allDuring first time porting, insted of EID, i typed IMEI-1 . And now my screen just keep scrolling and says E sim not installed. I cant go back and edit a correct EID. How do fix it . Please help
Hello, I am moving from Fido to Public Mobile.I authorized the move and replied "YES" to the Fido SMS. My phone is now in SOS Only and I cannot receive calls.Under my iPhone settings, it still shows Fido and there is no Public Mobile line available. ...
Hi,I am trying to join PM again and got to the payment stage. My phone and IMEI is compatible but when I go to put in my payment info etc I get this error M.8702(see photo attached). FYI, I was a PM subscriber in the past.thanks,Salman
I subscribed today and the plan is said 50%. Off . Phone is activated but it charges my Amex for 45 dollars. Can you investigate the problem with this service. I need the promotion rate for the two years term . Hope I can get the answer as soon as po...
I upgraded to the $40 plan with 50% Off for 2 years in the app.It said completed, and I hit continue. It then said I had no plan and that payment didn't go through and my account had no plan.I re made the purchase with the promo still displaying, how...
I have an issue with activating an eSIM as a brand new Public Mobile subscriber. I believe there must have been an issue during activation. Can I get another free eSIM to attempt to activate again? I have paid for service but have no service. I am al...
@CS_Agent Hi I am paying $25 for a canada only plan for 10gb only and the flash sale is much better today. Please provide me a better deal or atleast canada us mexico plan or better gb. This is not fair.
After I change my plan for 50% off , payment successfully. But 5G internet can’t access.
Hi allI've subscribed to the flash promo of $40 and 50% off. Although when signing up it said -20$ for the promo but still charged me the full price of 40$ + tax. Customer service is not being helpful of adjusting my account to the promo and refundin...
I checked the countries listed that long distance calls can be made to but I did not find any African country on the list. Any reason?
Hi there,I lost my phone and SIM card, so I need to replace it. Once I get a new SIM card, will the old SIM card be cancelled. I'm wondering if I can keep the same number, or do I have to get a new number in this situation.Thanks for any info.Rowan
I just changed my plan today but after the change data is not working. SMS and call is working.I'm using an eSIM. Please help as I need data. I've tried turning on/off airplane mode, restarting phone, resetting the network settings. using iPhone 15 p...
I got the Error Code: M.8702 when subscribe the servie, pls help
i don't have service...i transferred my number in i think there's an issue with the esim install
our payment was processed, but an account configuration error occurred. Please click below to submit a ticket and finish creating your account. Check the Community for a response from an agent.Click here to submit a ticket to an agent.Would you be ab...
So it says 50% off for 24 months but when I check "Estimated upcoming payment", it says $40 plus tax. Is anyone having the same issue?
Hi, has anyone resolved their issue yet so far? Please let us know what you did. thanks
I sign for 50% off and they charge me full
This is my second month with Public and the first month no problems with my data . Now second month and my days will not work AT ALL . I don’t understand why it worked with no issues then just nothing . Can someone please help me. TIA
Hello,I've just joined Public Mobile and was happy to see that it offers IPv6 support. However, the test at test-ipv6.com states that large packets fail over IPv6, making websites and other services over IPv6 unreliable. This suggests that PM and/o...
I transferred my wife’s phone account to PM this morning but couldn’t find an invite to use my referral code Canni still use the code?
Hello, I have already completed the subscription payment successfully.However, I am seeing the following pop-up message: “SUBSCRIPTION NOT ACTIVATEDSomething didn’t go right while activating your subscription.” It appears that the subscription has no...
Hi, I just orded new plan ,when I was payment ,it say Error Code: M.8702New activaed,I still want to ship to my address and the new sim card
Hi, I tried to sign up for the promo but this is what I got. I put in my credit card already. Please help. Thanks
Just noticed now on my credit card statement the price of my plan is now $18.00 + tax up from $15.00 + tax.I thought when I signed up a few years ago that it said the price would NEVER INCREASE unless I chose to change my plan to something else.Now I...
