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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 39705 Views
  • 150 replies
  • 39 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 50607 Views
  • 182 replies
  • 30 Bravos

Points

Here to earn points. Just got to know if you engage here it helps to earn points.

Bloom7 by Great Neighbour / Super Voisin
  • 313 Views
  • 2 replies
  • 0 Bravos

Account Bug Report

Not sure whats up with our online portals but I checked and this issue is on all 3 of my accountsI mean ... really? Feb 2027 isn't long enough for you guys?

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Godzillaz by Great Citizen / Super Citoyen
  • 236 Views
  • 1 replies
  • 2 Bravos

Resolved! Finishing set up

I thought my phone was e-card compatible but it's not I bought a sim and cannot finish set up

AnnaLD by Great Neighbour / Super Voisin
  • 343 Views
  • 4 replies
  • 0 Bravos

Resolved! Changing Plans

I just paid for my plan on Dec 4 ($34 20 GB Data at 5G Speed with unlimited Canada-wide minutes and messaging plus unlimited international text and picture messaging). However, I am interested in the limited time offer: $29 20GB at 4G speed plan.  If...

Jadyn30 by Good Citizen / Bon Citoyen
  • 538 Views
  • 7 replies
  • 0 Bravos

Canada/US/Mexico 50GB $35 plan

When I order a subscription with a physical SIM card, how will  I know when the SIM has been shipped by courier to my street address? Thank you.

RB54 by Good Citizen / Bon Citoyen
  • 439 Views
  • 6 replies
  • 0 Bravos

in the us ..with can /us ulimited plan

Im in the us ..with can /us ulimited plan but unabble to call out any were ..was working for a month and a half .....tryed  T-mobile /AT@T/VERIZON/313100  ...AND nothing

Kim34 by Great Neighbour / Super Voisin
  • 550 Views
  • 8 replies
  • 0 Bravos

Zero customer service help

Locked out of my account and the customer service rep says there was a chargeback issue, whatever that is.  I did have an issue with my credit card last month, but that's all straightened out now.  Rep replied with one message and wont respond furthe...

Optimus99 by Good Citizen / Bon Citoyen
  • 989 Views
  • 16 replies
  • 0 Bravos

esim card purchase

When I attempt to purchase an esim on a new phone, I dont get an option to select a sim, so it only lets me buy a physical sim card. Also I would like to know if it would be possible to refund a physical sim card.

eggmangrg1 by Great Neighbour / Super Voisin
  • 448 Views
  • 8 replies
  • 0 Bravos

Trouble with Roger’s transferring Number

This is twice now and I’m slowly losing my mind.  I have asked Roger’s to transfer my number to Public Mobile. I get the initial text but not the text with the SMS.  So I can’t get my old number.  Of course you can’t reach a live person to actually s...

Kimmyb by Great Neighbour / Super Voisin
  • 240 Views
  • 1 replies
  • 0 Bravos

Port number but leave account open

I have two numbers on an existing account with another provider.  I would like to port one number to Public Mobility but keep the other number with the existing provider.  Will you just port the one number and leave the account open for the other num...

Donna1963 by Great Neighbour / Super Voisin
  • 353 Views
  • 4 replies
  • 0 Bravos

Resolved! Minutes

I was just told my call cannot be completed because I have used all my minutes I have an unlimited plan help

Fulf61 by Great Neighbour / Super Voisin
  • 290 Views
  • 2 replies
  • 0 Bravos

How do I stop marketing calls to my phone #?

Hello,In the past 2 weeks I've received over 50 random marketing calls from all weird numbers and they are driving me crazy. Clearly my phone # has been sold to a whole bunch of companies.  Is there a way I can put a stop to this? I know I've called ...

jumblbug1 by Good Citizen / Bon Citoyen
  • 472 Views
  • 7 replies
  • 1 Bravos

how do I make calls in Mexico?

I have the Mexico USA Canada plan.  I have tried everything to make local calls:  011 + 52 + number...no luck.  I have tried 001, 01.  Who has made a local call in Mexico using their Public Mobile phone?  Can you please share exactly what to dial. I'...

colinmccartie by Great Neighbour / Super Voisin
  • 2716 Views
  • 11 replies
  • 0 Bravos

Lost SIM (In India)

Hi there,I have travelled to India a few days back and I was trying to change the SIM with an Indian#, and during this process I mislalced my PM SIM card.1. I want to make sure I am not charged roaming or other fees2. I want to deactivate my lost SIM...

AnandME by Great Neighbour / Super Voisin
  • 475 Views
  • 5 replies
  • 0 Bravos

Signed -up and paid, but no account

I signed up and paid for my and my spouse's phones to Public Mobile. My account plan is active, but not his. Whenever he tries to call, it says he does not have an active account. The payment went off my credit card.He can't access his account from t...

Klossie by Good Citizen / Bon Citoyen
  • 602 Views
  • 12 replies
  • 0 Bravos

Resolved! Negative Data Balance?

My wife and I are both on Public Mobile. Last month she appeared to have used all her data. Today is the first day of the next billing period. She has the basic account with 250 MB of data. However, instead of getting a balance of 250 MB today it sho...

Ron210 by Good Citizen / Bon Citoyen
  • 714 Views
  • 10 replies
  • 0 Bravos

Resolved! Again with the add-ons

Why, why, why does this always happen?!? I have 0/15 days left. I have $30 funds available. I have, to my knowledge, completed the procedure twice to renew my add-on and have been told twice that I was successful but I still have 0/15 days and I cann...

Amanda24 by Good Citizen / Bon Citoyen
  • 977 Views
  • 17 replies
  • 0 Bravos

text sms not working

activated a new sim card. sms is not working. can call out but can not receive calls.

enzo671 by Great Neighbour / Super Voisin
  • 274 Views
  • 4 replies
  • 0 Bravos

SPAM CALLS AND MESSAGE

How to report /stop receiving calls and messages Anyone can help please,thank you

Jackall by Great Neighbour / Super Voisin
  • 499 Views
  • 7 replies
  • 2 Bravos

updating payment information

hi! i just need to update my payment information, however, when i go into my account to the payment section & enter my new credit card information the website tells me it is not able to do this. What do i do now, dont you want my money?? thanks!!

Honor Magic 6 pro compatibilty?

Hello all I have search’s and not found any information on this phones ability to work on the Public mobile 5g network.  Could someone please see details and confirm. thanks  

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learjet23a by Great Neighbour / Super Voisin
  • 330 Views
  • 2 replies
  • 0 Bravos

Locating lost phone with SIM card?

My daughter lost her phone and I am wondering if there is a way to get a last known location based on the SIM card?I'm unable to log into her google account to do find my phone because the phone itself is the 2fa. I should I have put my own phone as ...

LiamHJ by Great Neighbour / Super Voisin
  • 697 Views
  • 6 replies
  • 0 Bravos

Issues With eSIM

Hi, I just signed up for Public Mobile yesterday with an eSIM but am having issues. It works for a while but sometimes when I go to text, I get the message "Please insert a SIM card to continue.When I restart my phone, I can send texts again but afte...

SilverKat by Great Neighbour / Super Voisin
  • 392 Views
  • 3 replies
  • 0 Bravos
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