SMS and Call No Issue but Data isnt working

[jfontila2728]

Hi,

I have sent a ticket since yesterday and spoke witn customer service.

Yesterday, tried resetting network settings and providing me with information but wasnt solved.

Today, I was reached out by another customer service.

Tried the same thing and then tried to buy new e-sim twice. Still I cannt connect to the data.

Please escalate this matter for me

[jfontila2728]

I see. The weird thing is both me and my wife are using the same connection but she has not faced any issues! Thanks for letting me know that it’s not just isolated to me.

[nettmp]

I believe in the last few days Public/Koodo/Telus may have had a service outage as well that was reported online.

[jfontila2728]

Hi Handy1,

I already mentioned that we already tried that solution and still did not work.

I suspect there is an issue internally because my data usage is not showing up. I mentioned this a couple of times to the customer service. I view my usage every single day and the day I lost connection with the data was the day this showed up on the app. 

Tried deleting and re installing the app. Did not work

I posted this because I mentioned to escalate my issue but no resolution going on. How do I file a complaint? 

 

[Handy1]

@jfontila2728  You need to continue the conversation with support to escalate the issue but can you also check 

APN settings

• Name: Public Mobile
• APN: sp.mb.com
• MMSC proxy: mmscproxy.mobility.ca
• MMSC: http://aliasredirect.net/proxy/mb/mmsc
• MMS port: 8799
• MCC: 302
• MNC: 220

are all correct