Change to new plan using payment voucher

[Schubby]

Hi, I want to change my plan on my account that is currently suspended using my payment voucher, as I dont have a credit card. If I add my payment voucher before the plan change, it will be used for the old plan I no longer want. So I am wondering how I can change to the new plan and pay for it with my payment voucher. Any help on this would be appreciated.

[slusagm]

you should be able to try using Change plan now , it won't renew.  then load the voucher

if you want to be 100% certain that nothing will go wrong, ask PM to help to change the plan first.  They will help as long as the plan is on your Change Subscription page.  After they make the change, you can then load your voucher

To open ticket, simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA  code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.)    When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen       

But if you have trouble using Chatbot to open ticket, then message PM using this link:
    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox,  between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage