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Activation issues

CynthiaEng
Great Neighbour / Super Voisin

I have submitted a ticket but have not had a response yet. My husband and I both subscribed on Friday night and our phones have not yet been activated. We are still using our previous provider. Because of those issues, we have unsubscribed. I did notice that Public Mobile has charged both of our accounts. Because the activations did not go through I would expect those charges to be reversed? Please advise and confirm. 

1 REPLY 1

slusagm
Mayor / Maire

@CynthiaEng 

did you get a text about porting approval sent to your old provider sim cards?

we are just customers and you need to work with PM on this.  Message them again for update