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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

US add on

I put a US talk and text add on yesterday and now today that I amin the States only the text works, NO TALK. Now I try to get an agent and there is always a problem submitting the ticket! Thanks alot publicmobile

Porting Out Fees and Timeframe

How long does it take to port out my number to a new carrier and are there any fees?

Resolved! Only text is working for my text and talk US roaming bundle

Hi,I purchased a US text and talk roaming bundle but only my text is working. when i try calling someone it cancels right away and does not ring.

Data not working

Hi my data is not working. I had travelled abroad and changed my SIM card. I did all the steps mentioned by community to turn airplane mode on and off, reseat SIM card and finally reset network settings. Still data does not work. Any other suggestion...

Unable to receive calls

I signed up last month during black friday and haven't had any call problems. Not able to receive calls today, but I am able to call them

Transferring a number to a different carrier

I lost my sim card and was transferring my public mobile number to a different carrier. I need to speak with someone from customer service ASAP!!!!!

Failed SIM activation

I am speaking on behalf of a new Public mobile member. I was trying to activate my SIM transferring from Koodoo.I was on 5G instead of wifi however, activation failed and i could not restart the process.I did not put the Public SIM card before the tr...

Iphone 12 max pro and 5G

Hi good people. Merry Christmas to you and your family. I switched my mom over to the $34 for 50GB 5G plan today. She has an iPhone 12 max pro. The internet says it supports 5G. But all the phone picks up is LTE. When I go into cell data options, t...

Being charged for account I no longer have

I have been charge for months now for an accountI no longer have

Resolved! LG G7 ThinQ having issue connecting to LTE.

Hi,I am having issue with trying to connect to public mobile.The phone was originally Telus, it went to a telus prepaid plan, and then I completed the transfer using the account # (while on wifi), and it was suppose to send me the eversafe id , but i...

Port in from bell on iphone

Hi there, i recently ported a number from bell on an iphone. I accepted the authorization but nothing so I attempted it again and immediately got this as a text "Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you e...

Resolved! Unable to receive any call and message except telus

Hi As subject said, I can’t receive any call and message except telus number. I changed to public one month ago, and signed a new account and transferred my number from virgin to public. Please help me solve this issue .Thank you

Resolved! changing plan

Do i need to change my sim card if I'm changing plan. How I can save my rewards? Im using Public Mobile service long time

loyalty rewards

i have loyalty rewards on my account, if i change my plan today, will these old loyalty rewards still apply or not?

Code

Been trying all day to get into my account, just says it’s sending code to my number but never get one

Free Telus Calendar

my voice cut off to the caller

Within a minute or so the caller can not hear my voice but I can hear the caller's voice. This does not happen if I make the call. What is the problem?

Payment Failed

I keep getting Payment Failed - Please try again or use a different payment method.I have tried on an android phone, iphone and my laptop. I have tried on the app. I have cleared cache and cookies, called my bank to make sure they are not blocking ...

Resolved! Refund

Hi,I made an account and paid for a subscription plan with an esim. But my activation was unsuccessful because my phone is incompatible with esim. I have been trying to get a refund by submitting a ticket online but it's not letting me submit a ticke...

Porting failure

Hello!I received the below text after trying to port from Rogers to PM. I entered my IMEI instead of old account #, which appears to have been a mistake.Could someone please provide a solution? Hey, it's Public Mobile. We're having trouble transferri...

Resolved! Subscription Status during Vacation

Hello, I will be on vacation starting Jan 6, 2024 until Apr 5, 2024. Currently I am subscribed to $120-90 Days 7.5GB-3G Plan (already paid till March 2024). Is there any possibility to unsubscribe from the plan for this period and get the credit for...

Resolved! I want to change my plan to $ 29 .00 /MONTH

I have not activated and received the SIM card yet I just bought it yesterday。Please help me switch to the 30GB plan for CAD$29

Resolved! which bands does public mobile support?

this question may have asked a dozen times, which bands are supported by public mobile? i know installing an app helps to determine which bands the phone needs, but buying a phone online would also be helpful to know which bands public mobile requir...

5G does not work with iPhone purchased from Apple aka "Bring Your Own Phone"

I have been using Public Mobile for over 30 days. I am located in the 5G zone according to their map, but I have never received 5G. I usually get on 2 bars of LTE.I recently contacted customer support and they said that this is a "known issue" and th...

Number porting

I recently ported from Fido to Public mobile and received new sim card as well. But I am being charged by both networks. I want to know if my porting was completed properly. I need to find out where the problem is and find a solution for it. Accordin...

How do I submit a complaint about my cellphone number being wiretapped

How would I do this?

I signed up for $34/40gb on Black Friday but now it's $34/50gb. How do I switch over to this plan?

Need help can’t create a ticket

Signed up my son but the number transfer didn’t work and we need public to re initiate the number transfer.

Resolved! 3g to 5g

I have a 3g service, but to day i see my phone shows 5g. What is that? an upgrade , an error.......?

Resolved! Questions without answer

I see many questions that are of my interest too, but I don't find any answer. Where are they or there are none.

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