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2 different accounts (2 sims, 2 different emails, 2 different passwords);cannot login my 2nd account

Every time I am trying to log into my 2nd account, always is opening my 1st account; in any device. Obvious there 2 different accounts with 2 different plans with 2 different log in credentials (different email and different password). 

making a payment

Cannot setup esim on new phone

I just got the Samsung S26. I was using an esim on my old phone. During the setup of the phone, it REQUIRES a mobile connection via esim or physical sim before you can do anything with the phone. I purchased an esim in the store, but did not receive ...

Change plan

I changed my plan from a 2gb to a 60 gb. This change was to take place next billing cycle which was February 28/26. We are now in March, still have 2 gb.

service cancelled. waiting for a new card replacement.will give you the new # as soon as i receive i

Increase

Has there been an increase in rates?  As of Jan I am paying $ 1.13 more? The sales tax hasn't increased nor the HST.And I have not made any changes to  my plan. Further with the change to the reward system I am paying double in all. The points system...

Transfer esim to sim card

I have reached out several times and haven't been given an answer.  I am Unable to access my phone due to its damage. And I transferred my eSIM to my sister's old phone, however, she wanted to remove all her data off of it, and in that it won't let m...

plan adjust

Hi,I’m currently using the $29/month plan. Would it be possible for me to switch to the $35/month Canada–US–Mexico plan to try it out and see how the signal works for me?If I find that it doesn’t suit my needs, would I be able to switch back to the $...

I tried porting my number

I tried transferring my number and currently I only have data and cant make or recieve phone calls

Help with phone activation/ SIM activation

Hello,I set up a Public Mobile account for my son for his bday. We set up the account yesterday and it appears that the account is activated and functioning properly, but his phone doesn’t recognize the Public Mobile physical SIM card or something el...

Keeping my phone number

I unsubscribed but I would like to keep my phone number, how can I do that ?Thanks,

Please cancel my order

Ordered by mistake. The front store said it'd ship in 2 days and estimate arrival showed 2 weeks. I could not cancel order from the email. There is no order number in the email which is strange. I was able to log into my account but there is no optio...

Error

Hi, I had a subscription but I left the country for a bit so I stoped it and before the 90 days i wanted to activate it again and it’s 89 days now and it won’t let me do it and I have to activate a new subscription and plan. Can you help me how to ge...

Billing issue

I didn’t have service. My subscription did not auto renew. I decided to renew manually and got billed for both subscriptions. How do I resolve this

Cannot send SMS

Hello,I cannot send SMS from my phone number. Calls and data seem to work, but text messagesare not working.Could you please help me fix this issue?Thank you

PUK number

I need my PUK number, I’ve send a customer support ticket yet still no reply. I can’t use my phone, unless on wifi. Please help! 

Wrong account number

I entered the incorrect  account number from my previous provider during set up. How can I fix this? I received a text saying someone would contact me it o haven’t heard anything 

eSim showing the same old number

I bought an eSim and yet my cellular both primary and personal are still showing the same old phone number. I can only edit the labels. I had gone ahead to use change phone number via the app, yet cellular won’t show a different number despite severa...

Cellular doesn’t work

When I am not on wifi I am not able to download new emails although my cellular is on. This happened since I installed NordVPN 

Slow 5 g

Why is my 5G only running at 10mbps???

Pre- Autorized Payment to be cancelled

I am no longer with Public Mobile; however, the company is still charging my credit card even though they are no longer providing services. How can I resolve this issue?

annoying, irrelevant 3g message

every time I try to use my iPhone 7, I get an annoying voice message warning me that the 3G network in Manitoba is shutting down.  It plays the whole message before connecting my call.I am on a 4G plan.  I don't know how to stop this messag.e

Cell phone will not work in Mexico

I have a Canada USA Mexican plan. I cannot make any cell phone calls. Can you help me as I am down in Mexico thank you