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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

CATCH 22 SITUATION - When your sim card breaks, an informational post.

Hi guys. This is not a request for support, I am posting to document a technical situation I just ran into when moving my service to Public. I caused a technical catch 22 situation that took a bit to figure out. This information should be added to y...

Credit card changed so payment failed and now need to reactivate account

The problem is when I log into public mobile it's in a login loop and it won't show me anything about my account there is no reactivate button.

Resolved! Port my public mobile cell number to bell

How can I port over my number from public mobile to bell? xxxxxxxxxxxxxxxx This is my account number xxxxxxx xxxxxxxxxx xxx xxxx is the number I want to port over to bell.

Resolved! App not sending OTP CODE TO PHONE

Major problems here. The app is not sending my OTP code to my phone so I am unable to log in. I can request an email from the a website but need to access via app

Resolved! Old phone broke, new phone use a new physical sim card, how to activate it?

New Esim

Hi how are you i’m currently out of the country and I recently transferred phones and my public Esim didn’t move with me. So I was wondering if you guys can send me a new Esim and tell me about my account and when my phone number expires because I’m...

Phone plan

Merged duplicate post

Network issue

I have no network in my phone , tried all which your app says , google says , chat GTP says … please help, I am out of Canada

Recorded error message hb1 or 8b1

Received the following recorded message when calling an operational local phone number: 8b1 or hb1 Your call cannot be completed as dialed. Please check the number and try again?The number called is operational?

Resolved! Number Not Changing

I changed the number for my sim card in My Account but when i Checked the number from "About" on phone it indicates it has not change from the previous one. I waited a couple of hours removed the sim from phone reinstalled and phone still indicates o...

Resolved! Number Transfer from Virgin to Public Mobile / now lost

Please help me guide to retreive our number which is surprisingly lost today

Switching provider while abroad

Hello,My public mobile plan renews on the 11th of the month and I'm leaving Canada for a while on Dec 20. I'm curious to know if I can wait until January 11 to switch to another provider (cheap plan that allows me to receive banking texts in Europe)....

Phone number has been stolen

I am telling you all now, do not use this phone provider. Yes the low cost is great but if something serious happens, like you account gets hacked and they steal your number, there is no one and I mean no one at this stupid company that is going to ...

4G 1GB special offer - updated plan not there

Last month Public sent me a text about a limited time offer for a 4G 1GB subscription plan for $18, which I accepted and got a confirmation text of the new plan. However, when I check the MANAGE SUBSCRIPTION section of my account it states the "Upco...

Re: Poor Data Coverage

And how do I reset APN settings? How do O reset network settings?

Number transfer

How do I transfer my number to y new provider. I got a text to accept it but it won’t send

Re: Long distance calls to the US.

Glad to see Public Mobile made the smart decision to re-instate this, I was in the middle of researching which company to switch to.....Now the problem is that the online website account does NOT show which/any Add-Ons active on the account. This is ...

Phone plan in Mexico

Will be going to Mexico for a time this winter. How can I make phone calls (local Mexico or back to Alberta) starting at the Cancun airport and also along the Mayan coast? I have the Can/US/Mx 50 gig plan.

Can not receive text message while I am on a call

Hi I am not able to receive text message while I am on a call. I am using iPhone 13.

phone plan

today i tryed to change my plan to a 5g plan. it gharged my credit card but i don't think it was completed edited by computergeek541: changed category label as discussion isn't related to Community

Re: Autopayment system issues Feb 23 2024

I see it's been a while since you've posted, but I just want to ask if anyone else noticed issues with auto-pay this month too? I had a strange delay and wasn't sure if it's still an ongoing thing or just a one-off. Might be helpful to compare notes ...

Voicemail notifications

I’m new to PM. I just set up my voicemail, no problem. Then I called my number from another phone and left a message. Back on my iphone I see a missed call, but there’s no notification that there is a voicemail. I’m puzzled. How am I supposed to know...

I am still being charged

I disconnected my service, but a month later rejoined (kept same phone number). When I rejoined, I used a different credit card. Now, I am being charged twice, one for my cancelled service (old credit card), and one for my new service (new credit ca...

Activation with voucher

Could support please message me! Thanks

cant add public mobile number to eversafe ID for 2fa?

when I log into my public mobile profile I see my public mobile number. but when I go into my eversafe ID I cant add my public mobile number because it says my public mobile number is already in use with another account. I dont have another account. ...

Refund for add on already covered.

I purchased a 15 day US roaming package not realizing that my plan already covered US region. Can I get a refund? michael

Resolved! Unexplained Data Usage

My usage history shows daily, unexplained data use during early morning hours - this is particularly weird because 1- it occurs while I’m asleep and 2, the phone is connected to wifi. Today while out of the house, stuck in pouring rain, I needed to u...

Cant access account

Phone bit the dust and had to get a new one and don't have access to old one now. I have submitted a ticket and a personal message. I'm unable to access the email associated with the account.As Google is making me late 24 hours for my secondary email...

Resolved! Community

How do you benefit from a community member? What is the benefit of a community member? How does the community work?

QR code request

removed duplicate thread

Community

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