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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 87 replies
  • 17 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 177 replies
  • 21 Bravos

My account is paid up but I have no service. How can I reactivate?

I changed by credit card info on my account a couple of weeks ago. today, I have no service. When I logged into my account it said I had a balance owing. Not sure why the balance wasn't charged to my new credit card, but I authorized chatbot to proce...

caminoj by Great Neighbour / Super Voisin
  • 4 replies
  • 1 Bravos

$45 • 5G 30GB Unlimited.

Wow, I think I asked for this exact Plan when I made my 'Community Recommendations' Post, and now it's finally here!  There is no way In heavens green earth that any other Provider would be able to offer a Plan like this. I'm extatic! 

Screenshot_20230803_130449_Samsung Internet.jpg
Priority by Town Hero / Héro de la Ville
  • 4 replies
  • 2 Bravos

Resolved! 5G 40GB Canada-US.

Now that the $50 • 40GB Canada-US Plan has changed from 4G Speeds to 5G Speeds, is it guaranteed to still include the exact same Calling and Texting features as the 4G one did if I change mine to it? I just want to make sure that even though it's now...

Priority by Town Hero / Héro de la Ville
  • 4 replies
  • 0 Bravos

Mobile data not working

Mobile data has stopped working about 95% of the time.  Sometimes it works briefly.  Prior to this issue I have made zero changes to my phone.  I looked through the forums and tried a lot of the solutions offered by other users with no luck.  I also ...

tofupunx by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Resolved! Sim transfer

I have a previously used public mobile Sim for an old number that I had. I’d like to know if I can transfer that Sim card to my friend and have it reset for her to sign up with Public Mobile.

Marley0514 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

service payment

hi i paid my bill for aug now theres a charge of 28 $ for aug 31st?

lace by Good Citizen / Bon Citoyen
  • 23 replies
  • 0 Bravos


hi, I am looking to find out what is wrong with my service , I cannot make out going calls, send texts or anything on my phone service. I my settings it look like Virgin still my carrier as well as Public Mobile 

gsamms by Good Citizen / Bon Citoyen
  • 7 replies
  • 0 Bravos

Stolen money

I was on a $40 4G plan. It always renewed on the 4th. So today, being the 3rd, I logged in and changed to the $39 plan.But... instead of renewing on the 4th, PM took payment out yesterday ( aug 2) which I knew nothing about until I checked my CC.So t...

Dano58 by Good Citizen / Bon Citoyen
  • 21 replies
  • 0 Bravos

how to activate a physical sim once the esim activation failed

Hi, Today I bought a new $15 plan with public mobile ,create a new account and made payment . when I purchase I choose a esim. i choose a number. But esim not activating on my iphonexr. so I bought a physical sim from store. how I stall the physical ...

Pauljk by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

How to cancel the account and get the refund

After purchased the plan and installed the App on the phone. When I try to activate the eSIM, I got the message as attached picture. My hone is S20 don't know why eSIM is not available

MindyL by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Call History from a year ago

Hi,How can I access my call history/logs from august 2022, a year ago? I need to find a phone number.Thanks,Hillary

Hillary3 by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Resolved! I am being over charged on my account I front Load my account

I Need A ModeratorI front load my account I had $ 23 I have $ 15 plan with $ 10 in rewards each month That means my due amount is $ 5 Plus tax NOT $ 15I am now down to $8 it continues to take my funds Someone please fix thisI am NOT Happy Usually I a...

Anonymous by Not applicable
  • 18 replies
  • 0 Bravos

usa phone

I cant make a phone call in the USA I bought and add on, i can text and use the dqta but no phone callsI see public is using ATT as its provider down here in Washington state, do i need to have a 5g capable phone to be able to make calls, never had a...

greener1952 by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Resolved! Did not receive SIM Card

I ordered my SIM card 2 weeks ago. I paid for it and have not received it yet. Can I go to my local public mobile dealer and get a new SIM card for free?

Resolved! eSIM Re-Download

I accidentally deleted my eSIM for Public Mobile and I need to get a new eSIM. Please help

CharlesT123 by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Resolved! Save a Phone Number

Hello, I’ll be heading out of Canada to Europe for a semester exchange for about 4 and a half months. Is there any way for me to save the phone number I currently have with PM to ensure that I can keep using it when I return? I don’t want to keep pay...

_alex_ by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos

visa debit rejected

I believe there  is a hold on my current visa debit I use for payments. This hold is on your end. PLEASE ACTIVATE SO THAT i MAY USE THIS CARD TO MAKE PAYMENTS 

billy888 by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Resolved! $50/40GB Can/US plan now is **5G speed**

Credit to @Yzeguy for noticing this. The $50/40GB plan is now 5G instead of 4G that it was until now. You have to change into the new version of the plan to get the higher speed (as far as I can see). My scheduled renewal to the 4G version hadn't eve...


Public Mobile can't port my number right now error

Hello, I've just received my sim card in the mail yesterday and got my account activated. The problem is when I try to port my number i get an error reading "Public Mobile can't port your number right now, please try again".After leaving the page and...

Gryffenja by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! how to log in account

My bank card was updated and now my cell phone is down and my email can't be verified at the moment, I can't log into my account, what can I do?Please help me , Thank you 

JANELLWANG by Great Neighbour / Super Voisin
  • 2 replies
  • 1 Bravos

Duplicate payment

I mistakenly made 2 payments on June 30 so I did not expect to be charged in August as there would be sufficient funds in my account. But on July 30 I see a charge on my visa for August. Please investigate and let me know if you need more info. Thank...

MBeth by Great Neighbour / Super Voisin
  • 3 replies
  • 1 Bravos

Referal list

Is there any way to see the list of people you've referred on the new app and website?

XxdanxX by Good Citizen / Bon Citoyen
  • 8 replies
  • 0 Bravos

How to get another eSIM

Hi, I accidentally deleted my eSIM before confirming my account. When I try to log in on mobile, it sends a confirmation code that I obviously don't receive. How do I purchase a new eSIM?

Moe5 by Good Citizen / Bon Citoyen
  • 11 replies
  • 0 Bravos

Lost SIM and I can't log in to account as I can't receive OTC

I lost two SIM cards. I have two accounts for them. I know the password. I can receive emails associated with the accounts. I still can't log in to My Account I'm asked for a OTC (one-time code) as part of 2FA.How can I proceed to regain access to My...

kb181029 by Good Citizen / Bon Citoyen
  • 9 replies
  • 0 Bravos
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