Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! I am stuck in a log in loop,

it keeps asking me to log in and then activate an already active account

Resolved! Adding phone number

How can I add my wife's phone number to my account

Resolved! Points Reward

I have the same issue as another user in this forum. I accidentally redeemed my public points for the wrong thing. Can I change it from Unlimited U.S. Talk, Text and 5GB Data Bundle (30 days) to a $20 bill credit?

Help with phone activation/ SIM activation

Hello,I set up a Public Mobile account for my son for his bday. We set up the account yesterday and it appears that the account is activated and functioning properly, but his phone doesn’t recognize the Public Mobile physical SIM card or something el...

Keeping my phone number

I unsubscribed but I would like to keep my phone number, how can I do that ?Thanks,

Please cancel my order

Ordered by mistake. The front store said it'd ship in 2 days and estimate arrival showed 2 weeks. I could not cancel order from the email. There is no order number in the email which is strange. I was able to log into my account but there is no optio...

Error

Hi, I had a subscription but I left the country for a bit so I stoped it and before the 90 days i wanted to activate it again and it’s 89 days now and it won’t let me do it and I have to activate a new subscription and plan. Can you help me how to ge...

Billing issue

I didn’t have service. My subscription did not auto renew. I decided to renew manually and got billed for both subscriptions. How do I resolve this

Cannot send SMS

Hello,I cannot send SMS from my phone number. Calls and data seem to work, but text messagesare not working.Could you please help me fix this issue?Thank you

Resolved! How to switch to e-sim

Considering on switching from my hard sim to e-sim. Do I need to purchase a new e-sim or do I just do it on my phone for free?

PUK number

I need my PUK number, I’ve send a customer support ticket yet still no reply. I can’t use my phone, unless on wifi. Please help!

Wrong account number

I entered the incorrect account number from my previous provider during set up. How can I fix this? I received a text saying someone would contact me it o haven’t heard anything

eSim showing the same old number

I bought an eSim and yet my cellular both primary and personal are still showing the same old phone number. I can only edit the labels. I had gone ahead to use change phone number via the app, yet cellular won’t show a different number despite severa...

Resolved! New Phone E-sim

Hi I am expecting a new phone today and have been with public mobile for a couple years now and currently have an E-sim and the phone number I've had for 5+ years. I'd like to keep my service and same phone number for my new cell phone. Do I need to ...

Cellular doesn’t work

When I am not on wifi I am not able to download new emails although my cellular is on. This happened since I installed NordVPN

Slow 5 g

Why is my 5G only running at 10mbps???

Pre- Autorized Payment to be cancelled

I am no longer with Public Mobile; however, the company is still charging my credit card even though they are no longer providing services. How can I resolve this issue?

Resolved! how to change method payment

I would like to update my payment info

annoying, irrelevant 3g message

every time I try to use my iPhone 7, I get an annoying voice message warning me that the 3G network in Manitoba is shutting down. It plays the whole message before connecting my call.I am on a 4G plan. I don't know how to stop this messag.e

Cell phone will not work in Mexico

I have a Canada USA Mexican plan. I cannot make any cell phone calls. Can you help me as I am down in Mexico thank you

unable to place 1-800 calls

Hello,I am currently unable to call any toll-free numbers (1-800, 1-866, etc.) from my phone.When I try, I receive the following message exactly:We’re sorry, your call cannot be completed as dialed. Please check the number and dial again, or call you...

I hate this platform

I’ve been here trying to speak with a LIVE AGENT for 30 mins PLEASE HELP

Need eSIM, received regular SIM, cannot switch unless I activate the wrong sim

New account. Sent a regular SIM. Only have eSIM. When I log into my account, ONLY page is "Step 5 - activation". When I click "My Account" it logs me out. When I log back on, "Step 5 - activation" - tried OVER and OVER. Forcing me to activate a SIM w...

Roaming outside of USA/Canada/Mexico & Verification codes

Can current subscribers please let me know what options are available for receiving verification codes (SMS, 2FA, etc.) while traveling internationally, since international roaming is not available with Public Mobile?

esim activation - esim struck in activating status.

hello,Ported my number and new esim is struck in activating and never active.Unable to use esim. Customer service is NO help. I can't port to other provider also as I dont have number to authorize text message. please helpTried multiple times activat...

I am trying to cancel my subscription to Public Mobile (my login no longer works)

Hello, I am trying to cancel my subscription to public mobile. I have switched to another cellular service and appear to have lost access to my public mobile account after porting my phone numberPlease cancel my account, any further payments, and aut...

Switch new phone to public mobile

Hi - my wife is getting a new flip phone that is basic and does not have internet capability. The phone is an Easyfone A Series and is advertised as compatible with Public Mobile. Is it possible to switch her from Bell to Public Mobile with this new...

Can I switch between iPhone eSIM to cellular iPad eSIM using iPhone data plan?

I am getting a new iPad and have been consider a cellular version. I don’t want to pay for an iPad add-on, even if Public Mobile offered this, which they don’t. I don’t want to tether my phone because this drains the battery fast. My perfect solution...

Bonus Data is only Domestic data for use in Canada

This isn't a question, just an FYI that I learned the hard way this week. My 50 GB data was used up 12 days before my new month starts while I'm travelling outside Canada. I was frustrated that my bonus data didn't "kick in". After submitting a ti...

Is there an outage in Montreal H2P 2L6

I can't seem to get any bars of network in my area since this morning. Please find a way to fix this @Support

Community

Forum Posts