Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have an iPhone SE and was with Rogers.In January, I added a second phone number for my home business using Public and added an eSIM for my new business number. It all went well so I decided that after a trail period I’d look into moving my personal...
Signed up for a plan that said it had unlimited data...but when I look on my subscription it says I have 100g data? Did they cap the unlimited plan I signed up for??
The great thing about public mobile was that it rewarded its longterm customers! Unlike the other phone/cable companies that gave the great deals to NEW customers only! Now that telus has taken over another company that has stopped. The "GREAT DEALS"...
Hi! I am a new subscriber with a Google pixel 6. Moved over from Telus. My RCS group chats worked fine with telus. Now it says they are currently unavailable and to turn on the RCS option, but when I go into settings it says it's not supported..I hav...
I can't see info about account keep saying new subscription
Just wondering if anyone has had trouble calling from the US back into Canada? Not sure if it's just my phone being too old (Samsung A20 Android 11). When I go into my settings, connections, mobile networks I don't see VoLTE. Even when I was in the U...
I am currently using a VOIP phone under Telnyx which has my personal number. I want to port it to Public mobile, is this possible?
I have two problems:1. My account history shows that I made a couple of calls, one of them 48 minutes, that I did not make. It's to area code 226. I don't have nayone in my phone book with area code 226. The history shows that I called at 1:54 in the...
Whenever I receive a voice call there is a delay of 5 to 10 seconds for the other caller to hear me. I have a pixel6 and everything is up to date, I looked at postings of other people having the same issue and reset my network, etc. Nothing seems t...
Please help! I can’t figure out how to do this without losing my current number / plan! A step by step guide would be great
Hi! I have a problem when I put my SIM card into another phone it keeps "searching" when I put SIM card back into my old phone it works perfectly. The phone has been completely reset , I have reset the network settings and powered down. I don't know...
I signed up 10 days ago but still no phone service. When I try to sign on to My Account it sends me a 6 digit code but as my phone says " Mobile network not available " I cannot receive it. Therefore I cannot contact PB as my phone does not work....
Hi I have been PM for years. All of a sudden I am receiving "my subscription is on hold!" no idea why all of a sudden. Anyway went in to pay my $25. for 1GB and for some odd reason it would not accept payment. I did look for cheaper options as saw...
I have the same problem. After I entered all my payment information, and sumit, it kept saying "something went wrong".
Hi there,I'm trying to transfer my phone number in the app. After filling in the phone number and account number for my current Videotron plan, I try to scroll down to fill in the "alternative phone number" but it won't let me scroll down.Is this a p...
I need to put my eSIM number on to my SIM card as I have a new phone and need to keep my number? How do I do this
hi am trying to get a hold of public mobile as i need help activating a new account using a voucher please contact me
Would like to get into my son's account to make changes but we can't seem to figure out what email is set up with his phone number.I'd like to increase his plan but can't get in to make any changesThe email we thought it was doesn't get any notices s...
Hi there. Can I get a CS_agent to get in contact with me??
I am subscribing to a 5G plan, and my phone supports 5G, but I never got 5G on my phone even inside big cities such as Vancouver and Calgary when I travelled through BC, AB, SK, and MB. It's always shown as LTE or LTE+. Do I need to do any setting to...
I lost my number as I forgot to pay for my subscription. Can you please reactivate it so I can pay and get my number back. Please reply if any detail is required. Thanks.
Hi guys I recently bought a ulephone armor 21 and went about doing all the transfers went out and saw that my data inst working on my phone I've tried everything in the setting to make it work but nothing does wich makes me think it's the SIM card. A...
My husband is constantly getting texts from my cell phone number but it's not me. How do I get help ???
Can't verify account with out number and was taking money for my account for months now need to call my bank yo do something about this now
Today it appeared that I am unable to connect to cellular service. I have the letter 'E' in one top corner of my phone and 'EXT' in the other corner. What does this mean?
Purchased an add on for international minutes, it’s visible in the app, but when I try to make an international call the voice I don’t have any minutes available. What do I do??
Hello,I bought a new SIM card & wanted to activate it. I received a notification that "We've noticed you have an active Public Mobile service and would like to confirm your full access. A 6 digit-code associated with your EverSave ID will be sent to ...
I am in England now and I need my service there, which addon to buy? I am confused
