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having trouble signing in

Hello I am having trouble signing in to renew my subscription so my line is de-activated and I am kind of cut when i try to sign in I am still having system error as of this morning Nov 4t pls urgently solve this

Resolved! Email Address With Plus Sign

I've had a public mobile account for several years now. My email address has a plus sign (i.e. hello+world@gmail.com). I can't login now (probably due to the outage), so I tried to reset my password. But the reset password page does not accept the pl...

Cant Login to my Account, service disabled

Need to change updated cc info, cant login to my account. No phone service, tried to use 611, no luck without pin.

Transferring phone number to lucky mobile

Phone service is dead

@CS_Agent Need help. Phone service is dead. Can't log in. Can't verify payments

Still can't login

I am still having issues getting into my account. Error message below. I have cleared my browser data and cache. help !

Resolved! Can't Log In Online and Account is Temporarily Suspended

I believe I already paid, however, it says I still need to pay. And I'm trying to pay but I need to update my credit card information and I don't know how because I can't even log online. (System error. Please try again.) I'm posting this on behalf o...

Activation and number transfer

I am trying to activate a sim and transfer my cell number but it wants me to complete "transfer number - landline" to continue. Where do I input my cell providers port out information? I don't want to transfer my landline number.

Account

Can't add or activate another sim card to my existing account

Server down but want to add US roaming

@CS_Agent I would like to add US roaming to my account but the server for self service appears to be down, and has been for some time. I would like this ASAP. Thanks, Heather

Account suspended

Hello as the site is still down I can’t login to my account to update my credit card information, if i buy a voucher to use with the *611 will I need many 4 digit pin to activate it

Stop deleting my posts please

I cant log in and i need help. Stop ignoring me. Please and thank you.

Resolved! I can’t sign in

My mother made my account so I use her email but I haven’t been able to sign in and I am pretty frustrated since my billing date is coming up, I’ve changed the password and I just can’t get in. What can I do?

If my plan is ending nov 6, 2022, does the plan renewal automatically ?

Got a text there was insufficient funds in account but could not log in yesterday

Used 611 to put $25 on it with preregistered cc, so that worked, but still don't know why i was suspended if i was on autopay. Just able to log in and tried paying full amount but still says I'm suspeneded. I have the receipts for the transactions bu...

I loaded funds and it somehow disappeared before I could reactivate my plan!!!!!

Trouble using promo code

I activated a sim today, and was unable to add the 12MONTHS12GB promo code - has anyone else had trouble ?

sim card

hello so i have been with public mobile for about 2-3 years and i was wondering what can i do to get a new sim card? mine is old and slow and has been using more of my phone's battery is there a way that i can be sent a new sim card?

Resolved! $40 for 15gb

Hi there. I was wondering why my two brothers got the new $40 for 15 gb offer and my self and my wife didn’t?we also as my brothers been with public for couple of years and I think it’s not fair that we don’t have the same opportunity as them and man...

Re: Login

System is down they are having issues. Can't log in to account and lots of peoples auto pay did work either.

transferrring my phone now no text or phone

i can not send or receive texts or phone calls. just transferred my phone number

Reset Voicemail

Hi, I changed a SIM card because I travelled and since coming back, everything else except my voicemail is working. I am registering as getting voicemails but when I go to listen it says I am blocked. I have turned my phone on and off, switched data ...

Applying pre-payment to finish account change not working

I'm trying to switch my plan to the new 15GB/$40, my CC was changed the $42 and displays $40 available in account. When I try to complete my purchase to finish account change it fails. Is this still related to the website issues today that now seem t...

Data Plan

My Data plan just renewed on October 25 and is suppose to be until November 26. It is just the 4th and my Data plan is already on 100% when I barely used it!

Resolved! 15gb plan. Help!

Just spent the last 24 hrs trying to make the change to the 15gb for 40 plan but the site kept kicking me out. Tech issue I understand... just now managed to connect again and promotions gone? I have screenshots of the deal and the tech error msg. Ca...

Resolved! Auto Plan change on renewal date not working?

I setup to switch my plan from the $15 plan I have been on to the new $40 15GB plan on my next renewal date which was Nov 2nd, 2022 however my old plan was renewed again instead. Please advise is if this is a common error of the website as I have set...

Damaged SIM card. NO Service Can't buy SIM locally

I vought a new unlocked cell phone but damaged my SIM when transferring. SIM cards can no longer be bought locally. My cell phone is down until I receive the new SIM in the mail. ( 5 to 7 business dayx) according to Public Mobile. GREAT I hope no one...

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