Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Why is my daughter's phone asking for a PUK code?
I helped someone transfer their phone to Public Mobile. When I receive texts it shows as a temporary number they were given before their permanent number was assigned. How do I fix this?
I recently transferred my number from bell but cannot use text but I can call from the correct number, how can I use text? I made sure it was the correct subscription and I can use data but not sms messaging
Incoming calls go straight to voicemail if iPhone's WIFI is on. If I turn WIFI off it works fine and I can receive calls.Iphone 13 PRO MAX.I tried to restart the phone. I tried to remove eSIM and added it back. I tried switched to different data mode...
Hello,When signing up for my account I was assured that my bill would be discounted $1 for every year I was subscribed and $1 for every referral I made. It seems that PM is no longer honoring this. Please re-add this discount to my account.
I am porting a number from telus. I mistakenly choose Roger's as the company where I was porting my number from and also didn't had the corporate account details, which I do have with me now. How can I edit my subscription windows, as it doesn't let...
I am having trouble porting my number over from Lüm mobile. I initiated the transfer yesterday & got a text message from them confirmed the transfer - I responded immediately and thought that was it. Ever since I haven’t been receiving SMS messages o...
Dropped calls, bad reception, can’t text. Contacted agent via chat and advised to create online ticket but website won’t allow it
The Public Mobile web site is currently advertising a plan with 3GB data at $21/month. However, when I log in to my account and try to change my subscription this option is not offered. What gives? There is no indication on the web site that this is ...
Can't text
Co-worker is all messed Up trying to move from Freedom.Number needs to be ported from what I read. Please lend a handThanks
I just bought a subscription but i can't login in the app on my phone. Is it because I don't have the sim card installed?Right now when I hit login on my app it redirects me to the website to login but once i do it takes me back on the app but nothin...
My wifes login just says forbidden a1 and she cannot make texts, it just endlessly says verifying in the send and receive settings, its also been over 24 hours now. She can make calls and use her data though.
I am considering switching from virgin. I would like to know the following:Is the service comparable to virgin?Can I cancel service anytime without being charged?I was looking at to 20 GB plan for 29 a month. It says if I subscribe for 90 days I can ...
I just paid for my 90 day subscription but I want to change to a 30 day. If I switch now, is my leftover prepaid money credited to my account, or do I simply lose it?
is there going to be a probleme to change a phone number from Virgin to you guys?and if there's any probleme for some reason can i cancel the subscription here because i really want to keep my number.Thanks for your help!
How can I get verification code to be sent to an email address instead of the phone #.
Did an immediate plan change yesterday to try and get one more old reward credits out of PM. Today no credits and the data they gave for their switch from old rewards to points is gone to lol.Already ported out 4 of my 7 lines with PM. I think this l...
@CS_Agent I got a message that my eSIM didn’t activate and my number didn’t port. How did I resolve this? Can login to the app. Just kicks me out. No QR code the scan to try adding the sim
I referred a friend to PM on April 11 (almost 3 weeks ago). On the same day, I got a text saying I “added to my refer a friend points.” However, I don’t see the points in my rewards dashboard and my referral page appears empty. When should I expect t...
I'm looking for the easiest phone for my 89 yr old father, who is not Tech savvy. I saw this phone on Amazon with large buttons & loud volume. I was wondering if it would work with the Public Mobile Network. I'm already a customer and I could get him...
Your system will not allow me to change my credit info . so that I can make my payment to resume my phone service
Hi,I did not see the "unlimited data at reduced speed" description in the box of the $50 per month/ 100 GB data subscription. Could you please tell me whether the data is unlimited, but at the reduced speed when the data usage exceeds 100 GB?Any help...
Post moved as OP blanked the post
My kid is traveling to NYC this weekend and want to get them the Unlimited U.S. Talk and Text Bundle add-on, but am reading about a ton of issues with not being able to call or text. Not travelling with them and thefore will be unable to troublesho...
I need to view my usage history from further back, but the 'view usage' page is only letting me go back 10 days despite saying it can provide 90 days history.
Hi, I signed up yesterday and ported my old number. The setup app said everything went well and switched my eSim automatically. I am not able to sent or receive texts, and as a result, can't even log into my real account here. Does anyone know the se...
I have 4 accounts in my name. Myself and 3 children. Needed to update credit card. 3 went ok, can't log into one. Tried the app. Tried other devices. Tried changing password. Keeps asking to enter new password then locks we out. This is going on for...
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