Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I lost my cell and i'm trying to reset pasword with anither phone but its not working. And now it lock me out and asking me to call with my phone...Can
Hello Community, @fixin1 here.You may currently be experiencing a major network failure of wireless services in Western Canada. Calls and SMS messages will continue as normal.It is labeled as a Hardware issue, likely in the core network of the Wester...
More of a workaround really. The quick and dirty solution is to just put your SIM into an older phone that is not VOLTE capable. I have tried this with an old flip phone and older Android phone. Neither of them are VOLTE capable and forced to 3G mode...
Why can't I log into my account
I have an account set up under my name, but for my son’s phone. I have set my phone to be a trusted device, however, every time I try to log in I am asked to confirm identity by the code that is sent to his phone number. How do I get the code sent to...
HiI live in Oakville, ON. I just subscribed to Public Mobile's $34 CAN-US 5G plan. While subscribing, it showed an option for a free sim card ($0) and an eSIM for (0$). I chose a physical sim as I have an iPhone 11 and it can only use 1 esim which I ...
I went from $40 monthly to$75, anyone else got a surprise after the changes from may 2024
Was asksed to write back from my privage account and answer following questions:The e-mail address registered on the account - ***@**** The account number: ends with 0932 (cannot access it)The last 4 digits of the registered credit card number: #### ...
Recently tried to sign up but disappointed by lack of support. A request was made to port my number from another carrier. I want this cancelled as well as my new account.
Hi. I'm looking to change to a lower priced plan. Billing period is May 30 to June 29. My credit card is already billed for the afore mentioned period. If I change to another plan with lower price and to update now (May 30), will there be any billing...
I constantly drop call when talking to anyone. I live in BC and this has been happening since around January. I talked to my Sister today and in a half hour phone call I dropped 4 times. I find this unacceptable. What can be done?
I lost my sim and how can I do my 2 step verfication now
Hi!I am having an issue where anytime I am on the phone for more than ~10 minutes, the call eventually just drops. It happens pretty consistently every time I call my parents or grandparents, which is twice or three times per week. It has also happen...
Get an error message and/or goes to ‘calling voicemail’ but never connects and on ending call i get a ‘call failed’ message.. ?? iphone 8 iOS 16.7.7
I manage 3 accounts, (my own phone, my "landline" number for emergency, and my mother in law's phone) do I need to set up a different community name for each or can I ask the question with one.I recall if I had any issues before, the CS always asked ...
Hi,I sent port request for porting from Fizz to Public Mobile. I entered correct Fizz account number prefixed with zeros because the Public Mobile form expects it in that format (Does not accept otherwise). I received message from Public mobile tha...
I have been reading regarding the old and new system.. I understand I won't get my monthly referal $$ and loyalty for being at 5 year user..So all the referral I had - 4 friends is now gone, I don't get the Points credit and have to start referral to...
Can’t get into account to do so please help !!
no problems ever, did not make any changes ever, long time customer, my payment went up by $5.65 this month?
I am looking at joining Public but I would have a early buy out fee from my current provider SaskTel, wondering if this would be covered by Public or on my own dime.
Я новий клієнт, я купив eSim-карту, я хочу перенести свій номер з k koodo, як я можу це зробити?
They are telling me the process was not initiated correctly.
Where is all my account information ? I have been a tthis for an hour trying to Dan add on and I can’t see anything familiar. Bout ready to quit publicmobile. Terrible mess and all advertising on the home page with no information for users.
i paid the first time , and on the website, it showed up as not paid, so I paid again, only to be surprised that i overpaid on the second time. Is there a way you can refund me the amount i overpaid?
I receive "Subscription Not Activated" when trying to complete subsciption.
I tried this since yesterday with multiple cards, even my friend's credit card, it looks like the system just doesn't recognize the payment at all. Then I moved to the APP on my phone and tried it, but it did not work as well with an error said it ca...
Came down to the final activation, but a window appears asking that I download the App. I do not want the App, but there seemed to be now way around it?
Hey folks, Tried to port my public mobile number to Telus and getting an error.This is what Telus customer support told me:> ON my side is only says that Port was rejected by providerIs there some automated protection turned on? I found references to...
Have I lost all my points after switched to new public rewards, can't see it. When can I use the points to redeem?
I can't make any phone calls and make and TXT messages . They say my subscription is no longer. When I checked my account online it's active. Just wanted to know why I can't make calls or text messages.
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