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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1860 Views
  • 23 replies
  • 12 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30239 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41983 Views
  • 185 replies
  • 29 Bravos

Sim

Hi got new phone put public mobile sim in and phone sees it as telus and does not work. Any ideas

Jpx by Great Neighbour / Super Voisin
  • 211 Views
  • 3 replies
  • 0 Bravos

Need a PUK code .

I have a new phone and it sais SIM service provider unlock pin. Can i get a code please 

Martha1946 by Great Neighbour / Super Voisin
  • 580 Views
  • 5 replies
  • 1 Bravos

No data

In Toronto and do not get data this am. Is there an issue? It's asking me to login which i never had before. Have restarted, etc ... 

Askingq by Great Neighbour / Super Voisin
  • 316 Views
  • 4 replies
  • 1 Bravos

Internet issues

 Hi guys. My internet isn’t working tho it is showing on the app that I have enough data and subscribed to my plan. Any leads? 

MirajJamal by Great Neighbour / Super Voisin
  • 228 Views
  • 2 replies
  • 0 Bravos

Resolved! Long distance screen/block

I would like to screen or block OUTGOING INTERNATIONAL CALLS from my number. Please let me know how to setup in profile. thanks in advance.

Ashtavagra by Great Neighbour / Super Voisin
  • 639 Views
  • 7 replies
  • 1 Bravos

Resolved! Activation date

I have registered on Aug 23rd 2024 and there was no service until Aug 24th 2024 afternoon. My number got transferred from another service provider and got activated on Aug 24th 2024 afternoon. Will my Billing starts from Aug 24th 2024? Please advise.

Ashtavagra by Great Neighbour / Super Voisin
  • 283 Views
  • 1 replies
  • 0 Bravos

50gb data plan

Hi, I have the 50GB Data within Canada and the US at 5G Speed plan. I'm going to the US this week, do I need to add any roaming service or nothing additional is needed? Please advise as soon as possible. Thank you! 

Kaidubbs by Great Neighbour / Super Voisin
  • 418 Views
  • 3 replies
  • 0 Bravos

Suspending subscription

My son is going to Europe for a year, and we would like to keep his cell phone number.I know that I can suspend his plan for 90 days, but can I keep suspending it for a year. I was thinking of suspending his plan for 90 days, activate for 30 days, th...

RV99 by Great Neighbour / Super Voisin
  • 544 Views
  • 6 replies
  • 1 Bravos

Data not working

Hi, my data hasn’t worked in since the day. I got this plan. I’m not sure what I’m doing wrong or why I can’t use it.

Ruthmar88 by Great Neighbour / Super Voisin
  • 481 Views
  • 3 replies
  • 0 Bravos

Is the US Roaming Talk / Text / Data Plan worth it?

My hubby and I are going to Seattle for 2 nights and I'm wondering if the US Roaming Talk / Text / Data plan is worth it or should I just get the US Talk / Text plan? Would love to stay in contact with the family as we are leaving our son with the gr...

HCorbees by Great Neighbour / Super Voisin
  • 517 Views
  • 4 replies
  • 0 Bravos

Resolved! Data Used Seems to be Incorrect on my Account Overview Page

On my Account Overview page, the amount of data used doesn't seem to be calculated correctly.  It's showing that I've used 141.52MB of data since Aug. 20th, but in the usage history it shows that I've only used 19.18MB since the 20th.  

Eli33 by Great Neighbour / Super Voisin
  • 586 Views
  • 6 replies
  • 0 Bravos

Left home network

So I'm travelling in Canada Where I am atm is  kinda close to the borderIt says I've left my home networkI can still send and receive text and calls I just don't have internet. Do I need an ad on? 

BCBudGirl69 by Great Neighbour / Super Voisin
  • 524 Views
  • 3 replies
  • 0 Bravos

Account issue

lost my account email id , which is linked to phone number . Please help me to find email link to my phone 

Srivick by Great Neighbour / Super Voisin
  • 350 Views
  • 4 replies
  • 0 Bravos

Plan change?

The oddest thing happened. I have the $15 plan. It is set to renew in a few days. The last time I logged in was about 3 weeks ago. Today I logged in and noticed there was a plan change set for the next renewal for a $21 plan. I have never changed my ...

Hollister by Deputy Mayor / Adjoint au Maire
  • 647 Views
  • 8 replies
  • 2 Bravos

Service

Getting an Invalid phone number error  when I try to transfer my bell number to public mobile

Sal1956 by Great Neighbour / Super Voisin
  • 479 Views
  • 6 replies
  • 0 Bravos

Resolved! Data usage.

HiMy dad signed up for the $19 plan today. Unlimited talk and text and 1 gig of data. He sent a bunch of texts today (no pictures) and in usage history it says he used about 10% of his data already? No Internet usage.  Thx. Brian

bostrosky by Good Citizen / Bon Citoyen
  • 932 Views
  • 8 replies
  • 0 Bravos

Re: Subscription failed to activate

On my phone, the chatbot sends tries to open a webpage that never complete loading.On my computer, I get an error when I try to submit a ticket.I am having a bad time!

Resolved! Referral code after set up

Is there a way to add a referral code to my daughters set up after is has been competed. I forgot to add it when I was setting up her phone 

Drock795 by Great Neighbour / Super Voisin
  • 863 Views
  • 4 replies
  • 2 Bravos

rewards

My bill had gone down to $7 + tax due to rewards but ever since PM changed to points system my bill has gone back to $15 + tax.  I want to know why and what happened to all my credits.

Vazir1 by Great Neighbour / Super Voisin
  • 608 Views
  • 8 replies
  • 2 Bravos

My US add-on is not working

 @my US add-on is not working. I punched the 15 day talk, text & roaming, but it's not allowing me to make or recieve any calls,  although I can send & recieve text messages

Gaby2024 by Great Neighbour / Super Voisin
  • 281 Views
  • 1 replies
  • 0 Bravos

Data outage Kitchener

I don't have data in Kitchener. Phone calls and SMS work. Anyone else is having the same issue?

waelrezk by Good Citizen / Bon Citoyen
  • 183 Views
  • 1 replies
  • 0 Bravos
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