Community

Lost or possibly stolen cell phone and no access to my Gmail

My email account is full so I cannot receive the code that way and I lost my phone so I cannot receive the code that way. I need a ticket to get in and cancel my plan. it was the beginning of April that I lost my phone and I have been paying for serv...

Bill payment

I paid my phone bill 2hrs ago and I am getting the message that I am not registered on the network for some reason???

Not able to make calls out

Recently I’m unable to make calls out.  It says I’m out of service.   Can only text to apple no other phone.  I hope you can assist.   I have data still.  I have iPhone 8

5G and VoLTE

Hello,I have a Samsung Note 20 Ultra, and I haven't been able to consistently connect to 5G since I moved to a 5G plan. Sometimes, it will connect to 5G if I'm in Shelburne, Ontario, but where I live (in Vaughan), it doesn't work, or if I'm downtown ...

Nokia 2780 MMS APN Settings?

I recently purchased an unlocked Nokia 2780. I’ve been a public mobile subscriber for a while now, using a cat s22 flip and iPhone 12. For some reason the Nokia 2780 would function, I could place and receive calls as well and send texts, but never se...

Eversafe activation

I'm trying to active my Eversafe account to port my number. When I reach the point when I have to enter the code, I enter the code sent via email but I keep getting the message that the code is incorrect. I've tried resend multiple times, even tried ...

My husbands phone not working

My husbands phone not working as the payment plan has changed & can’t get in.  Help

US phone calls - Volte - Samsung S8

I have a samsung S8 and travel to the US several times a year.  I have a plan that includes US(and Mexican) roaming.  The last several times I have gone to the United States I can send and receive texts, and I can use data, but I can't make or receiv...

Changing plan

Need to change plan but the plan I want doesn't appears in the choice.

I am trying to change my credit card payment information. And it keeps telling me that my card is no

Turn off my voicemail.

Please, turn of my voicemailTy.

Issue after porting number

I ported a number to public mobile.  All appears to work well other than that I am not receiving the verification text from public mobile  I verifies my email which works but then it sends a text which never arrives.  That means I cannot get into the...

Why was I suddenly disconnected?

I would love to know why I was suddenly disconnected 

Wifi Calling in Alaska and Yukon Canada connecting to our starlink

Payment section not visible after switching to another company

I have the same problem, my account was closed after I ported out my line and hence I cannot login to My Account anymore. How do I cancel the account and remove the credit card info?

Payment issue

Hi,My services are on hold as my credit card details had changed. I changed the credit card details and now how to make payment for my subscription so that my services are resumed asap. Thanks.

Call connection

Both incoming and outgoing calls seem to take forever to connect.  People have hung up and I need to call them back which again, takes a while to connect with them.  It is like a long pause before hearing or speaking to the other person.  

buying a month of service + sim for use beginning in 6 weeks

I have a family member coming in from out of country in about 6 weeks.I would like to buy a month of service and physical sim for them to use.Can i buy a monthly plan and physical sim today, wait until say July 15th and activate on a loaner phone to ...

Payment

How do I make a payment and set up automatic payments?

About changing numbers

Hello.I am currently using a public mobile eSIM.I live in Edmonton, Alberta, and I want to change my mobile phone number to a number starting with 780.How do I do that?Also, there is a number change option in the app, but what if I select a number fr...