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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

I want to cancel my plan

Hi there,I'd like to cancel my plan. I transferred my phone number to rogers, and now I want to cancel my public mobile plan. I don't have the payments tab or the unsubscribe button anymore. How can I proceed? Thank you!

Resolved! Need a cheap plan for one day to port out

My plan expired today, but I want to port my number out and want to spend less than $30 to do so.Are there any options? I should be able to choose a cheaper plan than $30.

I have two cell phones I need to transfer from Rogers... I want two phone lines with shared data.

I'm having trouble figuring out how to do that on the Public Mobile Website.How much would this cost.

Resolved! Roaming in USA

I have $35 cd, USA, Mexico plan. I live in Sault Ste. Marie. When I’m in the USA do I leave my phone on roaming?

No help yet

Anybody looking into situation and responding to my question

SIM card

How do I reactive it on a new account

ran out of minutes

how do i get my service back after running out of minutes?

Not working!

Went through all the procedures, was activated with my old Telus Number but now nothing no phone, no email etc. Please help as it was working

Lost SIM card

My son has a public mobile account he has been in NZ for a year- unfortunately he lost his public mobile sim - he gets back tomorrow can he get a new sim and still keep his same phone number?

Payment issue - 17-Jun-2025

Never had any issues with subscribed payment before. Today, I receive a text from PM on payment not received. The credit card will not expired until another few months. Resubmit funds via phone app or via website still failed. I did not lock the ...

Is it just me or I can't buy SIM card from PublicMobile?

I've been trying to purchase a SIM card through my Public Mobile dashboard, but for the past couple of days, I keep encountering the same error message:"Sorry, we’re not able to process this request at this time. Please try again later."Is this issue...

Resolved! New account activation

I’m assisting an elderly friend get setup on Public Mobile. We’ve opened an account and ordered a SIM. He has a flip phone, and does not have email (we’re using mine for the account), he only uses the phone for occasional calling. Does anybody forese...

Resolved! Phone number did not activat

I'm a new customer starting June 16, 2025. I waited the 5 hours and my ported phone number ###-###-#### did not activate.

Resolved! Anyone received their $15 Referral Credit yet?

Just wondering if anyone referred a new subscriber during the May 12-19 period (where the extra bill credit and extra referral bonus were offered) AND has received their $15 (one time) credit yet. The fine print said it could take up to 45 days, and ...

Resolved! HOW CAN I LOG IN MY ACCOUNT?

I don’t have an eSIM card, so in order to log into my account, the verification code must be sent to my email. But right now I also can’t access my email, because logging into it requires a verification code that gets sent to my phone number. What sh...

Disable email to text

How can this be done? I get only spam with this

Resolved! Delay in Moving Number

Hi, I submitted a move number request yesterday, successfully cancelled my old service, but now the new Public Mobile service is not starting. I am worried I put in the wrong SIM card number during activation. Is there any way to verify if that is tr...

No signal on my device after port

I recently got a new sim and ported my old number over to Public mobile. Even though the port appears to have been successful, there is no service on my new sim. I have tried restarting, changing network type, manually search for service,nothing work...

7B1 Message after Porting...

I signed up for a Public Mobile plan. I ported over my number from another provider, got the text message and responded "yes". My phone is showing Public Mobile, however everytime I try to make a call I get this message."7B1 Your phone is not activa...

Resolved! Victim of SIM hijacking

Can someone please help me? My sim was hijacked it seems. All calls were being forwarded to a strange 705 number. I wasn't receiving incoming calls and we discovered the calls were being forwarded after 3-4 days. What should I do? My phone is working...

Porting

From what I can tell from your records, my port went through, but I’m still active on my old provider. I need someone to help me. I can’t afford to pay two bills

stuck in a loop

theyve charged my credit card. but esim isn't activating. it wont let me cancel my subscription. but my phone isn't working... it just keeps bringing me back to a "lets activate your subscription" page. what do i do?

Travelling to Europe, will calls and 2FA work?

Team, I don’t see any roaming packages for the EU but if I’m willing to roam and pay, will I have service?@CS_Agent

Resolved! Nationwide vs. Canada-wide?? $15 plan

I see some new offers for current subscribers. I have a legacy $15 Canada-wide plan (100min). I have the offer for an unlimited talk plan for $15 (500MB) and $19 2G plan, but both of these plans are listed as "Nationwide". The other offers like $20 3...

Payment Issue

I don't have an actual credit card, so I have been paying with visa gift cards without issue. For some reason, it won't process this payment.

RV Hotspot : What equipment & Installation process

I want to install a hotspot in our RV for internet access and streaming for grand children. Normally we connect with Starlink Mini but in many national or provincial park, the tree cover in the campsites is so thick, no signal can be accessed. But no...

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