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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 12050 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22983 Views
  • 183 replies
  • 25 Bravos

Resolved! New Registration

Hello,My one daughter already has an account with PM (uses our/parents email address).  For Christmas, we wanted to get our younger daughter an account (will use same email address).  Is it going to be possible to do the 'refer a friend' if we use th...

LeighLeigh by Great Neighbour / Super Voisin
  • 142 Views
  • 2 replies
  • 0 Bravos

Resolved! Negative texts left

My account in the app is showing -1 texts left. Any way I can fix this?

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golfball by Model Citizen / Citoyen Modèle
  • 183 Views
  • 3 replies
  • 0 Bravos

cannot sign in and double bill in Nov 2023

I registered My Account for my daughter's Public Mobile phone. Recently I found Public Mobile charged twice fee on my credit card statement. Usually it is at the last day of month but in Nov 2023 Public Mobile charged once on Nov 17th and another on ...

LCheng by Good Citizen / Bon Citoyen
  • 225 Views
  • 5 replies
  • 0 Bravos

Subscription not activated in app.

SUBSCRIPTION NOT ACTIVATED Something didn't go right while activating your subscription. Click below to contact a customer support agent. Is the error message i get at the end of self setup in the app. Reinstalling app did not help. Reached out for s...

Nathan19 by Great Neighbour / Super Voisin
  • 142 Views
  • 3 replies
  • 0 Bravos

Port number from Fizz error

Hello,I subscribed my father yesterday to the $24 4 gig plan with esim (Pixel 6). When it came time to transfer his phone number from the old carrier (fizz), I entered the correct information in the Public Mobile App. We received the text message ask...

Pascal1965 by Great Neighbour / Super Voisin
  • 192 Views
  • 3 replies
  • 0 Bravos

Port out from Fido problem

Dear community. I recently ported out from FIDO to Public Mobile however I just discovered a problem.The port request began on Dec 20 2023. I was asked to download an app to complete the port. I downloaded the app and followed the request & it told m...

Julie_0906 by Great Neighbour / Super Voisin
  • 121 Views
  • 1 replies
  • 1 Bravos

Porting number problem

Switched to Fido. I accidentally activated Fido without porting my old number from Public.Now I want to port, but I can’t, because Public will only port over by sending me confirmation code to the old number, which of course doesn’t work! Is my old l...

JohnUpdike by Good Citizen / Bon Citoyen
  • 381 Views
  • 15 replies
  • 0 Bravos

Will my Canada-US work in the US

Hello,I have a plan of data and minutes for Canada & US. I will be traveling to the US in the next few days, and I would like to know if I will have service once I get to the US and If I will be able to make phone calls or use my internet data.Cordia...

Dayaoub by Good Citizen / Bon Citoyen
  • 396 Views
  • 14 replies
  • 0 Bravos

Re: Can't update credit card

Same here! In my case, I lost my credit card on the same day as my billing day! Three days of frustration and I got a new plan from Virgin: $34 for 40 GB! But I'm not able to port my PM number to Virgin because my PM number is deactivated! How on ear...

PLZ by Good Citizen / Bon Citoyen
  • 210 Views
  • 7 replies
  • 1 Bravos

Holiday give away 2023

Does all public mobile customers get this years holiday give away????

Djf1957 by Great Neighbour / Super Voisin
  • 548 Views
  • 7 replies
  • 1 Bravos

Change of plans

Hi, I had 4G plan and switched to 5G. The price increased to $40.00, however I see that the plan stayed the same. How come? It was supposed to be 5G. Any explanation ? What are my recourse rights?  Thank you 

Kremi by Great Neighbour / Super Voisin
  • 287 Views
  • 9 replies
  • 0 Bravos

Request to cancel subscription

Can I please request to cancel my subscription.  I am not using this number ***355 anymore and I don't have money to pay for monthly subscription. Thank you!

Zenaida1 by Great Neighbour / Super Voisin
  • 152 Views
  • 3 replies
  • 0 Bravos

Resolved! Transfering my number

Hello,I am trying to transfer my phone number from my old PM account to my new PM account. It keeps saying error phone number is invalid. How can I transfer it to my new account?

Matt21 by Great Neighbour / Super Voisin
  • 249 Views
  • 4 replies
  • 0 Bravos

Cant update payment info

Anybody else having problems updating payment info? I have been trying to update payment info on my account for 3 weeks..... My wife also just tried to update her payment info, on her account, and it wouldn't let here either.  

Lyndon263 by Good Citizen / Bon Citoyen
  • 108 Views
  • 1 replies
  • 0 Bravos

Data roaming not working

I have just purchased the US roaming for 3 GB data, call and text but on my account it shows the add ons are there but they are not working on my phone and say I’ve used 0% of them I would like to know how to fix this 

Mohman by Good Citizen / Bon Citoyen
  • 140 Views
  • 2 replies
  • 0 Bravos

Service not in work

I transferred my number from SaskTel to Public Mobile on 30Nov2023, but I don't know I need to answer the SMS within 90 minutes using the old SIM card. I can not received any call and SMS now.How can I get help from Public Mobile Customer Service?

peggyko0787 by Great Neighbour / Super Voisin
  • 141 Views
  • 2 replies
  • 0 Bravos

DATA NOT WORKING

I ADDED 3GB OF DATA TODAY IT DOESNT WORK. IT WAS VERY IMPORTANT FOR ME TO HAVE DATA AT THAT TIME BUT IT NEER WORKED WHAT TO DO. SAID 15 DAYS FOR 3 GB UNUSED AND THE PLAN THAT I HAVE EXPIRES ON 29TH AND THE 250MB ARE DONE.THE 3 GB THAT WERE PURCHASED ...

Racecar1 by Great Neighbour / Super Voisin
  • 182 Views
  • 3 replies
  • 1 Bravos

Customer Support or Tech Service!!!!

Hello? Any people working here or is it just a useless chat bot. Ive been waiting almost 2 weeks for my number to finish porting in. Stuck in limbo now. I can get your stupid marketing texts incoming, but no others (which is my biggest issue as I can...

Gdname by Great Neighbour / Super Voisin
  • 296 Views
  • 1 replies
  • 0 Bravos

Resolved! I want to get new deal

Hello Guys, I have been a long term user and want a deal like new user. is it possible?

RajibS by Great Neighbour / Super Voisin
  • 319 Views
  • 6 replies
  • 1 Bravos

Logging in

My husband and I have separate accounts with PM. He has not been able to access his account for months, although he receives emails and his payments are processed. Yesterday he received a message on his phone that he had run out of minutes (an 'unlim...

SandiR by Great Neighbour / Super Voisin
  • 168 Views
  • 3 replies
  • 0 Bravos

Boxing week subscription packages for new members only?!!!

Public Mobile,What is the purpose of alienating current members from the Boxing Day plans? I;m looking to update and you've provided the awesome 3g plans only.  Is this a mistake? If so please recitfy in a timely manner.Regards,JayVee

JayVee1 by Great Neighbour / Super Voisin
  • 622 Views
  • 18 replies
  • 1 Bravos

Port out my number error

Hi: I want to port out my phone number from Public mobile for freedom mobile but it appeared there's an error. Freedom mobile told me to check with PM. How can I do it? Thank you 

PM77 by Great Neighbour / Super Voisin
  • 123 Views
  • 2 replies
  • 0 Bravos

Joining to public

I can't transfer my number from Koodo to Public.  Need customer agent

Barbara09 by Great Neighbour / Super Voisin
  • 261 Views
  • 9 replies
  • 0 Bravos

Number transfer

Hi guys, i wanted to transfer my old phone number from bell to public mobile but i forgot to answer the text to authorize to transfer my phone number and now its not letting me transfer it. I cant get in touch with anybody from costumer service since...

Cris333 by Great Neighbour / Super Voisin
  • 104 Views
  • 2 replies
  • 0 Bravos
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