Community

Cancle my pan

HiHow can I cancle my plan?

Payment issues

Hi. I have been trying to login to my account and pay my bill for the last three days but have been unable to. As a result my account is on hold or something like that. I need help getting back in and resolving 

System not recognizing my existing phone number from a different provider during activation

System not recognizing my existing phone number from a different provider during activation.I am coming from a 705 area code.

SMS issues

We had SMS to foward messages to our email and now we c an't seem to get SMS on messages app on A03s. I can't tell from our Usage on our account if we've run out? I've cleared the Cache but otherwise am at a loss.  It sends as MMS and we never receiv...

Eversafe confirmation SMS

Hi, I just activated my SIM today, trying to log into my account with the app to make changes.Cannot complete the ''get full access'' portion, Eversafe, sms not being receive to complete the 2-factor.Its a number i just got from public mobile when ac...

Account activation

I just signed up for PM and completed all the steps until I reached "activate" then nothing. They have already charged my credit card and I have tried every which way to contact them to resolve the issue. At the moment I am paying for 2 service provi...

transfer number issue

I did not receive the confirmation SMS from my old provider during the phone number transfer steps using the public mobile app while registering my new SIM.Upon calling them, they suggested it was an issue with public mobile request to transfer syste...

US add on talk and text won’t connect to network

How do I make my android phone work in the US?  I added talk and text.  Txt work but can’t make any phone calls

5G 50GB + 10GB bonus plan

this plan says that it's limited time. If I change to this plan, will it be honored indefinitely? I am currently on the 50 GB Canada plan for the same $34, so I would have nothing to lose to change plans.

How to cancel when the subscription hasn't been activated?

Hey,So basically I signed up yesterday, the esim wont work, it keeps failing in the app and I never received an email with a QR Code. Customer service is very slow in replying. I cannot get a physical sim card right now, which is their only solution ...

Can't receive incoming calls

Hi,I've been with public mobile for a year now, and I know it might sound crazy but I still haven't come around to the issue of not receiving incoming calls. I can do outgoing, data, texts, service is always good but I've been so busy that I ignore i...

Lost my phone ordered a new sim card how long does it take ? Same number how do I transfer

self serve account has been locked out since July/24

I was locked out of my  self serve account back in July, I think, and have not been able to access it since. I need to change the expiry date on my visa so my payments can come out automatically. Please tell me how to contact someone at PM  and what ...

Roaming in Europe?

Is there any roaming available for Europe?I travel to Europe every year and might need to be able to receive text messages to my Canadian phone number for 2FAs once in a while. Would this possible on Public Mobile? 

My Account

I have a previous account that was deactivated but I was charged for and I’ve since re subscribed. I would like to get that charge of $44.85 credited back to my credit card. Also, my current account is not working properly. I would like that fixed, o...

Activation

can't activate my account.  Received a new SIM in mail but it says it is already in use.  Will not give me access to any screens until I activate.  I guess they need to send me another SIM?  AM NOT ABLE TO REACH ANYONE.

Referral Credit for New Account

Good afternoon, yesterday my friend sent me a referral link and it says I will receive one time credit referral xxxxxxxxxxxx. Can you please help me as it did not go through. I signed up last night and waiting to receive my Sim Card in mail and then ...

Screen touch sensitivity acting up on Realme 7 Pro. Any fixes?

I've been having issues with the touch sensitivity on my Realme 7 Pro. It seems like I have to press harder than usual, and sometimes the screen doesn't even register my touch properly. Has anyone else experienced this? Are there any fixes or setting...

Setting up

Have account signed intold not to insert SIMfollowed process asked to pick phone #told code would be sent to phone # I’d pickedhow can I access code if sim has not been activated!

Payment rejected

Hi - I lost my credit card & had to have it cancelled 9 days ago (this is 7th business day) unfortunately new card still not received.  I have another credit card & entered details to change my subscription & pay but it keeps saying this on the scree...

Public mobile took away my Xmas bonus data

A month or 2 ago I logged into my account and saw that the 2 sets of 500 international minutes and bonus 2GB data were still loaded in my account unused. These 2 sets were holiday gifts from PM themselves in 2021 and 2022. They sent us texts saying t...

Forbidden A1

I joined Public Mobile and activate the service last night. After insert the SIM, I found that I am not able to use the service and I also cannot access public mobile my account by showing For identity A1. Please help - URGENT!!!

USA data

Hi , I have the USA data plan but it does not work when I’m in the USA?

5 G plan

I have a 5g plan data and calling in both Canada and US. But I don't know how it works. I'm going to the states soon and I want to know if it switches over automatically or if I have turn on roaming. If I turn on roaming wouldn't I be charged extra? ...