Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I just tried to get a plan, the payment went through, I went to set it up on my phone and its saying eSIM not compatible with my phone. I have 16 pro max???
Signed up tonight around 6pm. App said it could take 30mins to 5hrs for service to be activated. it’s been 6hrs and it’s not working. Anyone else have a long wait after signing up?
My SMS texts are not being delivered for the last few days. I have received some SMS messages during this time. Any one else experiencing this? How do I fix it?
Thanks for all insights. However, 1) I don't have ‘Subscription’ tab. 2) Under "Subscription & Add-Ons", I could not find: ‘Manage Subscription’ - "Unsubscribe" based on the AI instruction I just got:Navigate to Subscription: Go to the ‘Subscription’...
Switched over to public mobile from bell everything seems to work, texts, data and phone calls going out but it won’t receive calls and goes directly to voicemail???? Any suggestions?
On Public Mobile eSIM, 5G reception, launch Google Meet, try to join a meeting and it never connects. If I switch to my FIZZ SIM data, all is working properly. Same location, same iPhone. It also happens to a colleague of mine using Public Mobile eSI...
Hello, I'm currently on a $30 4G plan (CAN-USA) with 20GB of data. I see in my account that there is a $30 5G plan (CAN-USA-MEX) with 30GB of data. I know that 4G is more than enough speed at 100mbps and it depends on your location. My question is, i...
Can someone please tell me what the point of having the Mexico plan if you can’t even make calls to another public Mobile customer with the exact same plan. Did all the troubleshooting and still no luck ? You pay for something and it doesn’t work , ...
I' d like to change my plans, but it keep saying that I need to resume activation or log in.Whenever I left my message here, I was not able to talk with an agent, and I found a message next day it was passed 24 hours, it was closed. Please let me kno...
Hi again,I tried buying the SIM card again, got charged twice (that's the third time). I got a refund in credits but only $10, what about the $1.50 for the taxes. I'd like to have all $34.50 credit to my account. Please, remove the feature of buying ...
I have 15 pro max, Bought the Canada-US Pna. Nothing is working. Contect Manula to all network, Roaming is on, Volte shows Cannot Activate LTE callsd, contact Public Mobile which we cannot. Tired. Please Help
Data only works momentarily when I try the fixes suggested. edited by computergeek541: changed category (discussion isn't related to My Account/self serve account)
Hi there, I currently have an iPhone X. My friend just gave me their iPhone 12 Pro Max. I put my SIM card into the 12 pro max, and I got the following notification "SIM Not Supported: the SIM you currently have installed in this iPhone is from a carr...
My Public account phone number has now been transferred to another carrier. I would like to confirm my credit card information with Public is no longer available in My Account details. How do I remove that information please. When I log in, I cann...
Hey everyone. My phone’s data is not working:/ i’ve tried resetting network settings, my phone, powering off, ect. I had data yesterday, but this morning it quit, which also just happened on saturday. So i did the recent update on my IOS, and it was ...
