Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Transfer issue

I have a number that was originally from Public Mobile, then I moved to a Chatr plan, and now that I’m trying to move it to Rogers the transfer isn’t working because the provider has a protection on the number, and the provider is listed as Telus. I ...

Old sim in new phone not working

Hey! I put my old sim in my new phone both Samsung phones. My text messages half work I can't send pictures or receive them, my mail won't open the message and when I'm away from wifi my mobile data won't work. I have done the APN and proxy update th...

Payment

HOW DO I MAKE A PAYMENT?????????

Says continue activation

When I sign in my account it’s like I no longer have access. It’s like it wants me to activate a whole new account under my log in info. I have tried entering my current eSIM and it says already in use.. Any idea what’s happening or what to do. ?

Can’t log in, 2FA sent to inactive number 😞

I can’t pass the 2fa as the number it sends a code to is no longer active. How do I recover or otherwise log into my account?

Transferring from Freedom Mobile problem

Initiated transfer a week ago: phone number apparently ported ok, but my settings still show Freedom for personal and Public for business. Can’t seem to correct this. Can receive incoming but outgoing calls fail. Public Mobile support is useless: ...

Recently Ported a number to a new phone and can receive calls but can't call out and no texting

I recently ported a number to my new cellphone (Telus to Public Mobile) and it took 4 days. I can receive calls but I can't call out and there is no texting, in or out.I have tried everything and nothing seems to work. Any Ideas?

Resolved! Can’t activate e sim and can’t port my number either

I am trying to port my number from Roger’s to public mobile. I have rogers SIM card and want to get a e sim with public mobile but whenever I try to finish the process in app it fails everytime when I click the activate button. I have already paid fo...

My number hasn’t transferred over

I initiated a transfer 5 hours ago and I still have the SOS message in my phone with no data or cell service. I have an email from Telus mobility confirming that the transfer started but nothing has happened.

App payment issue

Trying to change plan to add Mexico. Payment on app fails to multiple cards. Now my data doesn’t work

Cant comment in community

Hi I'm not able to comment in the community I make a post it says it's been saved and I can view it but when I log out then come back in it's gone. Any suggestions as to what may be happening?

International Cell use

We are going to Mexico and would like to know if we have WiFi and cell phone use there?

Number transfer

Hi there, I lost my old public mobile SIM card on vacation. I bought a new SIM and I want to keep my old number. When I go to register the new SIM - It brings me to my existing public mobile account which still has my old SIM card credentials, number...

New activated on Jan 22, but no internet and no calls

Hi:I just activated my account today on Jan 22, but now no internet and can't make a call. Help pls. -Rui

Resolved! New offer

I have received an text with a new offer but I would loke to make sure that im not losing any of my current plan. New one says canada us mexico for 34 month 60 g data plus 500 international calling. Just want to be sure that this new plan is unlimite...

Transfer eSIM to new phone

Hey there, I want to transfer my eSIM from current phone to another iPhone. What are the steps to follow?

Resolved! Address Change

How do I change my address? I live in Halifax but I am been charged with Quebec tax. I moved from Montreal to Halifax.

Service is not working

I need to speak a live agent asap. Thank you

Phone calls from Mexic

How to call Canada from Mexico, my call does not go through

Plan Unavailability

For the longest time, I had a $22 a month plan that was just Canada wide coverage and gave me something like 4GBs a month. However, over the holidays I was travelling so I switched to a $35 plan that had Canada-US-Mexico coverage. Fast forward to now...

No one in this company will answer any requests

merged threads about the same issue

Charge to my bank account

Why was I charged $45 today when I don’t have an account with you ?

Long Distance Call

I paid $15 for 300 Long Distance Call but couldn't call to Hong Kong. Please process a refund for me.

payment

Hi,I have not had phone service for three days. Every time I try to make a payment, I get the message: “Sorry, we’re not able to process your payment at this time. Please try again later.”For the last seven years, my payments have been made automatic...

Cannot subscribe with my credit card: Payment Failed

Hello,I am trying to pay for my subscription with my credit card but the payment is failing. The error I get is:Payment Failed: please try again or use a different payment method. I am using a credit card issued by a bank in the US. I also tried usin...

Resolved! Phones?

Does Public Mobile sell phones or have phones with their plans?

I need a ESIM refund

Switched to a new phone, public mobile store charged me 5.65 for a new eSIM even though it should allegedly have shown $0 when i was doing the purchase/checkout in the app.I had submitted a ticket about this before, but never heard back, and the tick...

How to stop add-on purchase

I got charged for 4 blocks of 4Gb data, but I never ask for them.In the app I didn't see this option in add-on but via sms I once received a message to send a code to buy a 4Gb data block. How to block add-on from being charged to my account ?

Promotional Offer

I deleted the promotional offer text message that was texted to me. Can US Mex 5G/60GB $34. Please resend the text. Thank you

Resolved! Just got back to Canada from the United States

I cannot make or receive phone calls I keep trying to change the network but there's nothing there to change to. Any assistance in this would be great!

Community

Forum Posts