Community

Data usage updates

Anybody know if there is a way to get a message about my data usage without having to open the app?

Unable to change the sim card after lost

I have just lost the sim card and I ordered a new one. but i am unable to change the sim card. It need to have sms verification which is impossible as i lost the old sim card already how can I keep my number with new sim card.

Pin

Billings and payments.. pin is asked  i do not know my pin

Oops!

i lost my phone and had to buy data twice last month on separate occassions so i lost a thread. but i am back. you mentioned you unlocked the 20gb/50% bonus for me but i have not seen it on my account. yet. is there anyway you can guide me to it if i...

Upgrading subscription package

When I chose "change now" choice for an upgraded package vs "at renewal"  I found out that the the change doesn't come into effect until the renewal date. What the hey?

Netherland Antilles - St. Marten - plan coverage?

Hi! We have some family in St. Marten (North American area code 721) that we need to talk to. The US plan which I have does not cover this (obviously) - does anyone know if an international add-on plan would cover it? The FAQ shows that it covers the...

App log in issue

Hi, I want log in to my account but it's keep saying email and pass doesnt match 

SIM card isnt working

I bought a SIM card for my dad and activated an account. We initially tried to transfer over his old number but then just ended up getting a new one. I put the SIM card in his phone about 2 hours ago and it’s not working, it just says no service. I t...

I need help, lost phone can't authenticate

I'd like to resume service with an esim but can't authenticate via text 

how to pay a bill

Unable to call toll free number

Hi there - I'm trying to call my bank and I'm unable to call their toll free number from my public mobile line - phone number im trying to reach is 1 (844) 229-0417

Activation help

I am trying to activate my number outside of Canada. Which seems not working. I would like to get immediate help with this as I don’t want to lose my number which I ported from Fido

Available Data Limit Reached

I am being notified that I have used all 60Gb of data on my new subscription (in only two weeks) and need to purchase an add-on. However, my Public Mobile usage history tells a different story. I can see only 3 or 4 Gb used and that is typical of my ...

Plan for me and my son

Hi there,My son is also using a public mobile plan. Can I have a better plan (like a family plan) for my son and me? I can merge the two plans we have right now. I need about 10GB monthly, and my son doesn't need any data. Thank you.Tram

Sim cards

How will PM contact me to load the Sim card? Email?

Activation

We opened an account for my wife a few weeks ago and paid for a subscripton.  The SIM card arrived today but I can not activate the card and phone.   I have had a lot of trouble signing in.   However when I did get in the system asked me to select a ...

Seriously frustrating

I can’t make calls I did everything I can nobody is helping I paid out a lot of money and still nothing 

Regarding my refund for prepaid plan activation

I recently ported my number from TELUS to Public Mobile. I paid $28 for a prepaid plan, but within about 5 minutes of activation, I realized the service would not work for me and I did not use the plan.I would like to know if I am eligible for a refu...

$20 bill credit - almost impossible now!

After they changed the point system 6 months ago, it is very hard to earn enough points for useful rewards. Only worthwhile reward is $20 bill credit for 20 points. If you have $20 plan for example, this will take about 25 months to get the reward - ...

Community reward - top 50%

Just curious what it will take to get to 50% contributor. I am just shy of 0.3 points to get over 20 points for redemption. 

Physical sim order with the plan - delaying activation for how long?

I have had some conflicting information. I signed up for $20 (50% off) plan Jan 29th and requested mailed sim so I can delay the activation. I have read RFD and reddit that Public Mobile will let you activate up to 90 days later. Can someone from the...

Payments

I’m trying to pay my wife’s phone and your system won’t allow it

Issue with porting and temporary number still showing

Hi everyone,I switched to Public Mobile from Rogers yesterday and chose the $20/60GB promo plan. The activation went through, and I can make calls, but my phone settings still show the temporary number that was assigned during the setup.I’ve checked ...

Charged after porting out.

How do I get access to all my bills. I believe I should not have been charged.

Cannot change subscription

When I try to change my subscription I get error payment failed. My public mobile account shows I have the available funds, and the payment has already come out of my account. Why can I not change my subscription?

Having trouble signing in