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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11109 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22049 Views
  • 181 replies
  • 24 Bravos

e-SIM to Physical SIM.

I've just bumped into an issue that I've never faced before: I currently have two e-SIMs on my phone and i now want to convert one of them back to a Physical SIM Card so I can use the line In another phone. I've signed into the Self Serve Portal of t...

Priority by Deputy Mayor / Adjoint au Maire
  • 281 Views
  • 7 replies
  • 0 Bravos

Customer service is a nightmare

My 88 yrs old friend got stuck with payment. Service went off. He needs for for emergency...  The only way to get back to the account is text verification. Of course the phone is not working so no text.. Looping into nowhere...  Best part is - NOBODY...

PK1010 by Good Citizen / Bon Citoyen
  • 313 Views
  • 8 replies
  • 0 Bravos

Activating SIM Card

Hello,I paid for a new Public Mobile plan, as well as a SIM Card. I received my SIM card the other day and I tried to log-in today to activate my SIM card. However, upon logging into my account, it said, "Complete Activation," and is trying to make m...

shelby123 by Great Neighbour / Super Voisin
  • 163 Views
  • 2 replies
  • 1 Bravos

eSim on old phone

I got a new phone, bought a new eSim, and then returned that new phone. Now I am back to my old phone, but the eSim won't work..... thoughts?

kavyacee by Good Citizen / Bon Citoyen
  • 168 Views
  • 6 replies
  • 0 Bravos

Resolved! Response Time?

How long does it take for a service agent to response to an assigned ticket?My wife and I submitted a ticket since Nov 27th, still havent heard anything from anyone. 

Van_Sang by Great Neighbour / Super Voisin
  • 156 Views
  • 3 replies
  • 0 Bravos

No Sim detected after porting

I switched to public for the black Friday deal. After porting over my number successfully and inserting the new public Mobile Sim the Sim was not detected. I tried it on multiple phones, none worked. I ordered another Sim, activated it and the same i...

christian9 by Good Citizen / Bon Citoyen
  • 403 Views
  • 16 replies
  • 0 Bravos

Resolved! Porting from Rogers

Hi, last week I ported from Rogers. I got the 'Welcome to Public Mobile" text message, and texted YES when Rogers asked to transfer my number. I thought this would finalize the transfer, but I called Rogers today and they told me my line was still ac...

Cagui by Great Neighbour / Super Voisin
  • 285 Views
  • 4 replies
  • 0 Bravos

Resolved! 90 subscription

Hello, I just signed on to the 90 subscription and was not given a chance to port my number over from Koodo.Does the 90 day subscrition not let you port your number over? If not, this is not the type of plan I was looking for and would like to cancel...

Nyingkho by Good Citizen / Bon Citoyen
  • 264 Views
  • 4 replies
  • 0 Bravos

No US Service

On Oct 16 is spoke with a CS_Agent who made sure my account (145$ for 3 months) have US/CAN service.   So here I am in the US with no access to text or phone.   The messages with CS_Agent aren’t coming up, even though they are in my email.   I love t...

BoatGuy by Good Citizen / Bon Citoyen
  • 273 Views
  • 10 replies
  • 0 Bravos

My calls keep dropping after 3 minutes

So every time I make a call the call drops after 3-4 minutes and hear I a beep just before the line cuts. This has never happened before and now all of sudden it’s happening every time today. Don’t know what’s going on but is there some kind of solut...

Refund

I would like refund for the unused funds in my account.  I have read the policy on no refunds but I also was not getting the service I paid for which was supposed to be 5G.  Most of the time the service was on LTE & even when it was on 5G it was grot...

MMO by Great Neighbour / Super Voisin
  • 185 Views
  • 4 replies
  • 0 Bravos

Payment Preferences.

Is there a way to get your Receipt Emailed to you every month after your Pre-Authorized Automatic Payment has been made?I remember the days when we used to get Text Messsges after your monthly Payment went through and I vaguely remember the Receipt a...

Priority by Deputy Mayor / Adjoint au Maire
  • 215 Views
  • 7 replies
  • 1 Bravos

Resolved! My subscription fee problem.

I just changed my subscription from price 40 a month to 34 a month but when I check my bank balance it still cost me 44 which is my previous subscription plan fee. But then I check my public mobile app it shows me my subscription already changed. The...

uncertain6 by Good Citizen / Bon Citoyen
  • 262 Views
  • 6 replies
  • 0 Bravos

Resolved! Dropped calls

2 Dec 2021 Just started today! I'm having a conversation, then I hear 3 beeps and my call drops! I've rebooted, restarted, turned it off then on. Help.

Doodles by Great Neighbour / Super Voisin
  • 397 Views
  • 9 replies
  • 0 Bravos

Network Issues

Hello, since yesterday, I have been having issues with the call where in the middle of an ongoing call I would hear three beeps, and within the next 10-20 seconds, the call would end.I have already tried restarting my phone and putting it on airplane...

Aki410 by Great Neighbour / Super Voisin
  • 204 Views
  • 5 replies
  • 0 Bravos

Call drops after 6 rings

When I dial a number the call rings about 6 times, then stops ringing. This means I can't leave voicemail when the person I am calling has set their phone to go to voicemail after 6 rings. I just switched from Telus to Public Mobile and I didn't have...

Savvy2 by Great Neighbour / Super Voisin
  • 161 Views
  • 2 replies
  • 0 Bravos

URGET HELP NEEDED - NOBODY REPLIES !!!!!!!!!!!

PLS GET BACK TO ME ASAP. I am lost here. My friend (senior citizen) is locked out due to payment issue. His phone is locked and he cannot receive the security text .. he is trying to enter his payment info. Its really untaught process on behalf of Pu...

PK1010 by Good Citizen / Bon Citoyen
  • 307 Views
  • 13 replies
  • 0 Bravos

Esim not compatible

Esim didn't work so ordered physical sim through public mobile, never got it. Now bought another sim from Amazon and still lost who to contact to activate it

Hman1990 by Great Neighbour / Super Voisin
  • 102 Views
  • 4 replies
  • 0 Bravos

LET’S COMPLETE YOUR ACTIVATION

I went on to change my payment info and now I'm stuck with this, I either go to resume activation which I don't want to do because I already have a plan with Public Mobile or go back to login screen

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L0rd0fLight by Great Neighbour / Super Voisin
  • 145 Views
  • 4 replies
  • 0 Bravos

How to reactivate my son't PM phone service.

Hi there.  My son's Public Mobile service died yesterday.  I would like to top up his account.  I have purchased a $21 voucher.  What do I do now?

JFS by Great Neighbour / Super Voisin
  • 117 Views
  • 2 replies
  • 0 Bravos

Refund

Hello,I made two payments in error today, Dec. 2nd, 2023 in the amount of $45.20. Can I please have one of those payments refunded to my credit card?Kind Regards,Darlene Gamache

DG64 by Great Neighbour / Super Voisin
  • 129 Views
  • 3 replies
  • 2 Bravos

Physical SIM Card Activation and Transfer my Phone Number

I just received my physical SIM card.Suppose I will activate it tomorrow (3 Dec 2023), will the first month for the monthly plan be started from 3 Dec 2023 to 2 Jan 2024?How can I transfer my phone number from other service provider to public mobile?...

Chris_Yuen by Great Neighbour / Super Voisin
  • 124 Views
  • 2 replies
  • 0 Bravos

Physical Sim

 I’ve been having issues connecting to the network I bought 3 different esims tried factory resetting my phone and all trouble shooting steps. I just purchased a physical sim after chatting with support, I paid my subscription fees and everything sho...

Thedvrk by Good Citizen / Bon Citoyen
  • 184 Views
  • 5 replies
  • 1 Bravos

PUK code

My phone stopped working, may be got locked, its asking for the PUK code and to contact the provider.I have been trying hours and hours to get an answer from public mobile but no luck. How do I amy PUK code to make my phone. I am so frustrated. I hav...

Aruna by Great Neighbour / Super Voisin
  • 111 Views
  • 2 replies
  • 0 Bravos
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