Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I changed my subscription while I was in the usa. Now I am back it seems to think I live in the US.
Why does Public Mobile not allow existing customers access to plans for new subscribers only? It irritates me that I’ve been a loyal customer and now someone that I referred gets a better plan than I have.
I just subscribed, received an error : M.8703 Payment Processed. Now it requests payment again.
I want this plan, but it's only for new customers. I'm already a customer. Is there no way I can get it?
I can't text or call. When I tried to go to Network Operators (In Settings), and hit Select Automatically, it said "unable to Connect. Try later." I did this the second time and was able to connect to Telus. Rebooted phone and tried calling family...
Couldn't PM grandfathered the existing rewards and move to the new rewards system?- Give you two extra points (replacement for auto pay)- Give you x amount of points (replacement of your x amount of years), If you were at 3years, you get 3 points and...
How long does it take for a referral to show up on my account? My sister-in-law switched to Public Mobile two days ago and I don’t see anything.
so i get $6 a month so i will loose top upbonus and also my loyalty bonus as well eastlink offered me a good deal i just need to be sure
Activated my new sim 16hrs ago, but it doesn't seem like it worked. I chose the option to transfer my old number. The public mobile app shows my old number from Telus. I am unable to send texts. And my phone says "emergency calls only". My old Telus ...
Hi all,I've noticed this the two times that I've been in Scotiabank Arena since switching back to PM from Koodo on the Boxing Day sale, but when I've been in the arena connected to PM on 5G, there is pretty much no data movement despite showing full...
I am unable to log into my original Public Mobile account. In trying to get into my original account it appears that I have made a new account and it thinks I am a new customer. Is there anybody that can help get this sorted out? ...
My phone subscription shows that it's been paid and is active but it's saying otherwise when I make calls and won't let me use data. I work from my phone so I need this resolved ASAP
Hi,Sorry, my question might sound silly buy I'm planning to travel to turkey for more than a week and I want to use my phone for call, text and data. Could you explain what should I do before my travel.
When I had signed up with Public mobile there was a $2 off each month if account is set up with Autopay, and I had just noticed the discount hasn't been applied for quite a while. Had PM removed that?
For over 3 weeks I have not been able to send or receive an MMS. I think I have tried everything to trouble shoot but no success. So I wanted to sign in to ask on here yesterday. I tried with correct sign in. I have been locked out out since yesterd...
Hi, with my iphone SE 2nd generation (no 5G) and current mobility plan (with 5G) with public mobile, the line with LTE hangs up every time I talk to someone on the phone from any location. It is really bothersome. Can you help me fix that please
Hi, Does anyone have an idea why the data usage displayed on the web portal (desktop) is displayed in 2 chunks of identical times for the same day? Please see the snapshot below, where I have highlighted the times in yellow colour. Thanks
Accidentally locked my sim trying to lock it when my iPhone got hacked . It’s still locked no service is til I get the pin . Pls help I’ll be here!!
I just noticed it right now, so thought of asking, what this is about? I have not subscribed to any new add-ons though
I subscribed to canada-us plan. It took 10 days for my physical sim to arrive. Then I activated it after a day. Question - when does my billing cycle start? Is it on the day I subscribed to the plan or the day I actually activated my physical sim?
A friend of mine is with Rogers & wants to move to PM. But has no clue how to find the account number as her account has logged out and she cant find the password. I have suggested looking for her past bills, but I was wondering if it is not a good o...
Logged in to my account and the banner ad is advertising the $2 discount for auto-pay.Talk about a bait and switch!
I will be in Mexico for a month. I need to send and receive text messages to and from Canada. I have unlimited international texting plan. Public says that's only useful for me while I am in Canada. Public also says I can buy an addon for texting w...
With the switch from Rewards to Points, I understand I was supposed to receive bonus data. However, I haven’t received anything.
So previously when looking at the Discover Rewards system, it showed that they would offer 1 point per month that we'd been members, but now with the forced migration, that part seems to have been removed...is that to assume that they'll no longer b...
For months now my phone has been unable to receive images or group text messages. when one is sent, my device shows a download icon with text stating "tap to download". nothing ever downloads when i try. i have tried everything on the internet to fix...
Hello Public Mobile community,When I just logged into the pm app I noticed a popup that discussed moving to the new rewards system but no "yes or no" options. Can you please let me know how opt out of this move and stay on the old rewards system? Sor...
I’m in the US and recently bought a iPhone 15 pro max. I’m trying to buy an eSIM through the app but it’s saying my phone is not eSIM compatible. Am I missing something? It’s a brand new iPhone and it’s already using an eSIM with AT&T.
I recently switched to PM from a different provider for the new 34/month 5G plan which allow me to use the cell phone service in Canada-US without paying for roaming charges. Now I want to know, is this plan or promotion going to expire anytime soon ...
If I pay for a plan and order a SIM card, how long do I have to activate the SIM card without risking losing the plan I just paid for? My goal here is to lock in a plan price but start the service as late as possible so I have less time and a lower ...
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