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Resolved! Network issue in Windsor ON, near Detroit riverside

Hello,My phone asks for to enable roaming when I go near Detroit river side in Windsor, Ontario. My postal code is N9Cxxx. Would you please have a look into this issue?Thank youMahbub

mkhoda by Great Neighbour / Super Voisin
  • 105 Views
  • 4 replies
  • 0 Bravos

Resolved! Upgrade my plan

I do not have the option to upgrade my plan from the present 1GB to 3GB plan

scrand by Great Neighbour / Super Voisin
  • 145 Views
  • 5 replies
  • 0 Bravos

Resolved! Unable to access internet

I am unable to access the internet even though my cellular is turned on and I am not over my plan usage!

4uChristina by Good Citizen / Bon Citoyen
  • 107 Views
  • 6 replies
  • 0 Bravos

why are you forcing me to pay too much

This new system you are using doesn't work.I owe 22 dollars plus change but your system won't let me pay that. It says I have to pay $25Why?Kindly fix you system.

scott1256ca by Great Neighbour / Super Voisin
  • 119 Views
  • 7 replies
  • 0 Bravos

Resolved! US Roaming

I purchased talk/text US roaming bundle add-on. Worked fine first day. Then purchased data US roaming bundle add-on. Now my phone won't work, leaving me with no gps, no calling, no texting...nothing. Have tried changing APN - nothing. I see advice ab...

Pete18 by Good Citizen / Bon Citoyen
  • 371 Views
  • 9 replies
  • 0 Bravos

Can someone explain how Public Mobile's Mathematics Works

Can someone correct an issue on total data or explain how I get these 2 different amountsHave 1 gig / 1024mb planShows I have used all dataBarely turn on dataUsage history shows less that 100mbImages attachable?

PM-GG by Great Neighbour / Super Voisin
  • 246 Views
  • 11 replies
  • 0 Bravos

Resolved! Plan change

Was sent a text offering me a 4g plan 4gb a month for $42.25 but no matter how I try can’t find it even when I click the long form the text I received? Please help. Thanks

odonnellcrln by Good Citizen / Bon Citoyen
  • 116 Views
  • 4 replies
  • 0 Bravos

Resolved! 4g

Im trying to upgrade to 4g, but when i open plan add ons there is no option for 4g plans, i recieved a text the other day stating i could upgrade to 4g at 4 gigs for $41.25, im in ontarioNeed helpThanks

jonny123 by Great Neighbour / Super Voisin
  • 130 Views
  • 4 replies
  • 0 Bravos

Resolved! Email

I want to update my email id

Maddy7979 by Great Neighbour / Super Voisin
  • 180 Views
  • 10 replies
  • 0 Bravos

Resolved! Incoming calls going straight to voicemail

I recently changed my public mobile phone plan, but the number is the same. Now all incoming calls are going straight to voicemail. Tried to reset SIM, restart phone, same issue. Any fix?

jomonart by Great Neighbour / Super Voisin
  • 127 Views
  • 4 replies
  • 2 Bravos

Resolved! Account Reactivation

I want to renew my account as I had a problem with the payment and I want it urgently as I am not able to sign in to pay and renew, I am abroad and my account will deactivate in 10 days.I need help from public mobile urgently please to access my acco...

Resolved! puk code 8 dig

put wrong unlock sim codepuk code need to use sim card

free1reigns by Great Neighbour / Super Voisin
  • 95 Views
  • 3 replies
  • 0 Bravos

Resolved! Lost my email

Hello please im trying to login to my account in order for me to renew the new cycle, but they asked me to identify myself through email by send me codes, i dont have access to thay email anymore can pleaE help me login to my account and identify me ...

Wafaa022 by Great Neighbour / Super Voisin
  • 148 Views
  • 7 replies
  • 0 Bravos

has anyone managed to login to self serve?

as the title says. I tried changing browsers, incognito mode, reset password. Nothing. Loggin in to self serve redirects to error page maybe I used the wrong link if someone can give me the good one

novdacino by Great Neighbour / Super Voisin
  • 384 Views
  • 13 replies
  • 0 Bravos

Resolved! Porting out of Fongo

Hello, last week I did the port out of Fongo, today I received a SMS from Public Mobile telling me that the transfer was successful. But I still receive my call in the Fongo app. What is the problem?Thank you!!

Luzzgal by Good Citizen / Bon Citoyen
  • 286 Views
  • 19 replies
  • 0 Bravos

login failing

Still can't sign in to my account. I have changed passwords several times. Received success messages. But repeated error messages.

ronmacrae by Great Neighbour / Super Voisin
  • 88 Views
  • 3 replies
  • 0 Bravos

Resolved! Free Christmas data gift from last year

Hello friends,Since the update of the new portal, I could not see my remaining data gift from 2021 Christmas. I barely used it. Does anyone know how to find the item? Thanks for all you do to help

IPMS by Great Neighbour / Super Voisin
  • 156 Views
  • 5 replies
  • 0 Bravos

Data issue

Anyone else's data not working? I checked and reset everything I could. Restarted my phone, reset settings, I have lots of data left. Just wondering if there's an issue with the network?

Lindsmack10 by Great Neighbour / Super Voisin
  • 124 Views
  • 6 replies
  • 0 Bravos

Resolved! Text messages

I am not receiving my text messages on this phone. They are still going to my last phone which is an iPhone - previous Bell mobility. We ported number over last Sunday.

Debra2 by Good Citizen / Bon Citoyen
  • 99 Views
  • 3 replies
  • 0 Bravos

Resolved! my phone is hacked

Good day everybody, scammers are accessing my contacts and calling - I do not get a ringing or a voice mail - just the icon that signals a call came through and the call appears on my call history as incoming - I checked with the people who presumabl...

NT3 by Good Citizen / Bon Citoyen
  • 151 Views
  • 9 replies
  • 0 Bravos

What is going on with the site?

Since TELUS took over I get this error code when trying to pay my account. It's due tomorrow. Is anyone else having this problem? I liked the old format better, and it didn't choke out like it does now.

cprnicus by Good Citizen / Bon Citoyen
  • 179 Views
  • 6 replies
  • 0 Bravos

Resolved! Fathers Estate

I am the executor of my fathers estate. I do not know his Public Mobile account # or his pin number to cancel autopay. How do I cancel his account?

scarsellone by Great Neighbour / Super Voisin
  • 95 Views
  • 4 replies
  • 0 Bravos

My Account

I received an email welcoming me. However it said I only had 500 mg of data but I should have 1 G of data.

Debra2 by Good Citizen / Bon Citoyen
  • 89 Views
  • 4 replies
  • 0 Bravos

Resolved! Pay my bill

I want to pay my bill online instead of going to a store 

Resolved! Upgraded to 4g 14th July, still getting 3g speed

Good morning, I upgraded to the 4g plan on July 14th but still am getting 3g speeds (0.5-1.5Mbs) almost a week later. Phone ( Samsung Galaxy Note 9) shows 4g 5 bars in notification area but Open Signal app shows connected to Telus towers at 3g. Befor...

JacquiG by Great Neighbour / Super Voisin
  • 229 Views
  • 3 replies
  • 0 Bravos