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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 9735 Views
  • 106 replies
  • 25 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 20476 Views
  • 180 replies
  • 24 Bravos

Resolved! Charged twice

I was charged twice upon activation. The links for submitting ticket is not working for me. 

Dave709 by Great Neighbour / Super Voisin
  • 132 Views
  • 3 replies
  • 0 Bravos

Sim card

I ordered the sim card Oct 23 and have not received it yet, it stated in my email that it should be here on Nov 1st.

Nannie by Great Neighbour / Super Voisin
  • 133 Views
  • 3 replies
  • 0 Bravos

Resolved! Did not receive Sim

Hi, i did not receive my sim card. I ordered it on the 20th of october. Do you have an idea when i will receive it?

Mir1311 by Great Neighbour / Super Voisin
  • 132 Views
  • 2 replies
  • 0 Bravos

Iphone 15 compatibility

I'm switching from a Samsung a53 to the new iPhone 15 plus. Does the new iPhone work on the public mobile network? Will I need a new sim or will my current one work?

Melissa88 by Great Neighbour / Super Voisin
  • 151 Views
  • 2 replies
  • 0 Bravos

Manafinf multiple accounts

I want to manahe my wife's account i.e. top up her account. Do I need a separate and different email address with which to log in to her account and also acquire a separate EverSafe ID or can I just change the email address for login confirmation to ...

zsak by Good Citizen / Bon Citoyen
  • 443 Views
  • 12 replies
  • 0 Bravos

Resolved! Canada USA Plan

Hey everyone, My plan expires 22nd of every month & this month, I wanted to try the CAD-US plan, as I have a few friends who stay in America & I thought if I took the plan, I could call them anytime, without hesitation My question was - it does not i...

Shubh2023 by Great Citizen / Super Citoyen
  • 388 Views
  • 8 replies
  • 0 Bravos

Lost of all of my rewards when upgrading plan

I had referred two friends to public mobile and had loyalty rewards (3$/per month). I have lost all of it when I upgraded to the 34$/month 20G plan. How can I get those back? Thanks 

Botengu by Great Neighbour / Super Voisin
  • 235 Views
  • 4 replies
  • 0 Bravos

I can’t sign into my account

I’m trying to submit a ticket because every time I try to log into my account it won’t allow me to. But in order to submit a ticket I have to LOG INTO MY ACCOUNT!! This system is completely screwed!!! How do I submit a ticket to find out why I can’t ...

KristinaM by Good Citizen / Bon Citoyen
  • 249 Views
  • 7 replies
  • 0 Bravos

Resolved! Payment

My billing cycle with PM auto renews 16th each monthWant to change it to auto renew 26th each monthWithout A) Putting service on hold B) no interruptions to serviceCan I do that, and how please?Thank you ALL in advance 

CelticBoy by Good Citizen / Bon Citoyen
  • 173 Views
  • 3 replies
  • 0 Bravos

Resolved! 2FA broken due to ESIM

I just tried activate an E-Sim on my Pixel but since it was setting up I figured I could download the App on my Samsung and get a QR code to get the  E-SimoE-Sim my Pixel but instead it proceeded to try to get me to install the E-Sim on my Samsung. S...

F_2FA by Great Neighbour / Super Voisin
  • 157 Views
  • 3 replies
  • 0 Bravos

Resolved! Cannot connect to data In USA

I've been unable to connect to internet since arriving here (yesterday). It's quite frustrating and I really need capacity to use internet tomorrow. Phone is Samsung Galaxy S10E and I did purchase the US and on. I also configured the phone (APN) per ...

Laura1999 by Great Neighbour / Super Voisin
  • 305 Views
  • 6 replies
  • 0 Bravos

how to call public mobile

Anyone know public mobile customer service number? Its very annoying how you can only chat. They should fix that

ChloeMatt by Good Citizen / Bon Citoyen
  • 393 Views
  • 9 replies
  • 1 Bravos

lost my sim card

i'm trying to get an esim card because i lost my physical one, how can i do so while keeping the same number? would someone please contact me? otherwise i will have to cancel my line.thank you.

tijim by Great Neighbour / Super Voisin
  • 198 Views
  • 3 replies
  • 0 Bravos

Resolved! Dropped calls and no data in one area supposed to be covered

I keep getting dropped calls and no data when I'm in a certain area of my town Nanaimo, BC. It's frustrating as my previous carrier worked fine. The coverage map shows the area is covered. My plan is 30 GB Data at 5G and I'm using eSim with Samsung G...

Robostyle by Great Neighbour / Super Voisin
  • 148 Views
  • 2 replies
  • 0 Bravos

Resolved! no incoming calls

I activated my new SIM card 48 hours ago. I am able to make calls out and use data but no incoming calls. I have tried multiple phones and reset all settings. The issue persists. I even tried deleting everything and setting up as new. I cannot receiv...

Anna28 by Great Neighbour / Super Voisin
  • 138 Views
  • 2 replies
  • 1 Bravos

Data not working

No data for a couple of months now. Data when at WiFi but not outside wi-fi areas, like car. Also, when I click on Mobile Phone Plan message says "Public Mobile has no provisioning website".   

Walster1 by Good Citizen / Bon Citoyen
  • 355 Views
  • 10 replies
  • 0 Bravos

Resolved! Number transfer failure

Incoming calls straight to voice mail. Previous carrier has confirmed problem with number transfer. Told me to have new carrier send request for phone number transfer again. Even though I responded to SMS to authorize transfer by responding YES to re...

BobbiJo by Great Neighbour / Super Voisin
  • 207 Views
  • 4 replies
  • 1 Bravos

Connection Problems

I need support with my phone connection. For the past few weeks whenever I make a phone call, the people on the other end can barely hear me. My phone has an excellent case and there I haven't even dropped it anywhere so I'm very confused why this is...

SOS Only

i am using my phone quit long last Fridays morning before noon my phone is showing SOS Only, my sim is working on another phone other sim is also not working on mine, restarted, network reset, sim swap turned off for 1hr nothing did work. also its no...

Aadee by Good Citizen / Bon Citoyen
  • 599 Views
  • 24 replies
  • 0 Bravos

subcription not activated

I chose the subscription plan online and got the SIM card mailed to me. I tried to log into the app and activate it, and I need to transfer my number from Koodo to Public mobile,  but the app told me it was not activated. What am I supposed to do now...

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Ilovelemon by Great Neighbour / Super Voisin
  • 245 Views
  • 6 replies
  • 0 Bravos

Resolved! Activation

My phone is not compatible for esim activation. How do I get past activation message

Ec21 by Great Neighbour / Super Voisin
  • 225 Views
  • 4 replies
  • 0 Bravos

Resolved! Transfering subscription to new phone

Signed a subscription with Public Mobile last week.  Bought a new iphone today, tried to use the QR code (from last week) for my esim to install Public Mobile on my new phone.  I get a message "unable to Activate esim, contact your carrier for assist...

Mike9659 by Great Neighbour / Super Voisin
  • 265 Views
  • 5 replies
  • 0 Bravos

Resolved! Double Billing with 2 providers

I switched over with my same phone number from Public Mobile to Koodo in August.  I am still getting billed for Public Mobile in October now.  Every time I try to go online to find out why or take off my preauthorized credit card it won't let me in. ...

dragonfly99 by Great Neighbour / Super Voisin
  • 266 Views
  • 9 replies
  • 0 Bravos

SMS

I’m currently not receiving texts from 2 numbers (both androids), and any time a code from my bank/security verification code is sent I have never received it. I have already tried: resetting my network services, turning on/off airplane mode, letting...

Ellbee by Great Neighbour / Super Voisin
  • 196 Views
  • 5 replies
  • 0 Bravos

Resolved! Transfer Phone Number from Koodo

Hi. Someone I know is interested in PM and asked me if it's possible to have the same phone number. If it is, what instructions should they follow?  Also do all Telus stores carry PM sim cards?Thanks!

cory_c by Great Citizen / Super Citoyen
  • 316 Views
  • 7 replies
  • 0 Bravos

Resolved! My cellphone is broken.

My cellphone is broken, and I can’t see 6 digits code to sign in. Are there any other way to receive  the code or log in my account?And also, can I use the same SIM card when I got a new cellphone?

Granola09 by Great Neighbour / Super Voisin
  • 183 Views
  • 4 replies
  • 0 Bravos
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