@Melanie13
try login again using Browser with Incognito mode or try using Public Mobile app (if you already installed and tried the app, uninstall and reinstall after a device reboot)
if that does not work, you will have to engage PM support by direct message. Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there
