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Switching eSIM to new phone

I’ve been with public mobile for a year now and have an eSIM with my old Telus SIM card still in the phone. How do I switch everything over to my new phone (iPhone pro 16). I read you can’t switch esims over and that you have to get a new one for fre...

Texting not working

I text out ,looks like they have gone out.I'm not receiving &  mine are not getting to my contacts edited by computergeek541:   edited category label as discussion isn't about a self serve account issue

Help

Unauthorized

When i try to access my account it always says unauthorized 

Transffering number issue

I paid for first bill and tried to activate transffering my old number by the PM app but it's not activated they told me you guys can help me here so i was just wondering if i can transfer my number to PM if it's impossible i'd like to get a refund a...

My account link redirecting to main home page

Hi all, when I log into my account using computer browser, and click on "My account" on top right, it is always redirecting to PM website home page. Can anyone let me know how to resolve this? I have also opened a service ticket. Thanks.

Switching to new phone- esim

How do I switch to a new iPhone but I want to use same eSIM  i have in my old iphone. 

Abnormal Data Usage Consumption

Hi Folks,I am on a basic plan of $15 which include 250MB data/month.Occasionally, I need more, so I buy a package of 200MB.I did so on March 30th but the 200MB disappeared  without me understanding how i could have possibly consumed it. I thought may...

Can/Us/Mex contest and new subscription

I signed up for this new subscription, 5G, 20 gig, over a month ago and still not updated

please cancel my service

Cancelled Line. Like a refund

Hi.  I cancelled my plan and like a refund of what I paid for this month 

Cancel porting and subscription

I'm not able to get my number ported and I have been at this all day. I'm a senior and this is very difficult.  And, am I being charged now without having activated my SIM? This is very time consuming and stressful. Thanks 

Tried to get my wife on PM 6 months ago...

...and couldn't get past the Payment Step (using Credit Cards). Kept getting errors/payment failed. Going to try again on Sunday, April 13.     (I've been with PM for over a year.)She is currently with FIDO. Using a Samsung A54 phone ( Android). Will...

How to get money back

I recently subscribed to a public mobile plan, however i never got past step 2. It took my money but I never received any data. Instead, I am going to join my families plan on public mobile! How can I get my money back?

cancel account

could you please tell me how to cancel a account as i have one but cant get into it as don,t remember email and password for it  and would like to cancel that one so they dont take out payment next month.. Edit by Dunkman: removed personal informatio...

Subscribe

Hey I can't subscribe, I get a code at the bottom that says. M.8707

Transfer a number from former employer to personal ownership

Hello,Would you please explain how to transfer a number from an employer ownership to private ownership?  

Forgot Email

I don't which email I used for my public mobile account. Need to reset it. 

Re: problems making/receiving calls in Toronto Apr 10 2025?

FYI: I live in Niagara Peninsula, Moto G7 Play, Ver. 10, LTE network. To date I haven't experienced any issues making/receiving calls in my area. Nor have I received any email saying there could be service issues. Maybe you have a 3G, 4G, LTE setting...

Reward Add-on Swap

Hello,I ran out of data a few days ago and decided to redeem some of my reward points for the Reward 1GB data Add-on. Unfortunately, it looks like what I got was the Reward 1GB US Data (15d), and it looks like I cannot use it because I am in Canada. ...

Data add on

I ran out of data on my subscription, I have already bought a data add on and also used that data up. I’m trying to add more data again and it only gives me options for Canada wide mins or US roaming data. What am I doing wrong?!

Trying to Port out

For some reason I am not getting the SMS from Public Mobile when I try to Port my phone out.Is there an easier way to request another sms?

Activation

Old number set up ok I changed the number to my old number and now the eSIM won’t work at all!I’ve tried and tried to actually talk to someone in customer service and I’m just fighting with a chat box and frustration! What on earth is going on and ho...

locked out of account

i need to change my sim card im locked out of account and cannot reset password I will need the number transferred to a new sim without access to my login. i need a real person to help. not just a bot

Refund - failed activation

Hello. I subscribed to a plan with an eSIM and was not able to successfully activate / port. I’d like to request a refund since I decided to port to another carrier instead. How do I request this? Thanks.

Can’t change my subscription

Now subscribed to 34 for 50 gb 5g I can see another subscription plan for 34 for 60gb so I tried to change but it’s showing error that        “ change failed try again or use different payment method.”