Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I was trying to login My Account and update the CC, but I got the message about Reactivate Subscription, why? I have no problem with my service. My subscription for this month till 27th, I just trying to update the card before renewal time
I am transferring from Virgin Mobility but the Public Mobile app asks me for 13 digit account number, I only have 9 digit Virgin account number. It says I could use the IEMI number but that may cause issues with transferring my phone number. What sho...
Phone sim must have died. Phone cellular not connecting. No data or cell. Can login to customer support as it goes in circles asking for a user name. Won’t accept email as user name. Says invalid. Hit forgot and it sends to the email I just tried. ...
I wanna transfer from fizz to public mobile. I already receive message from fizz to transfer my number, but public mobile said my account number incorrect. Public mobile app already shows my number but I can’t use the SIM card.
I had to purchase a new esim because my neighbor is stealing all my families information. I tried to use a new pin code to lock the sim for safety and now it's asking for a 8 digit PUK key, which I do not know how to find.
Hi,I activated and paid for my Public Mobile service on February 4, but I still have not received my SIM card in the mail.The chatbot mentions a possible postal disruption, but Canada Post is operating normally, so I’m unsure what the delay is. I’ve ...
I am traveling from Canada to USA and cellular data isn’t working.
I didn’t received my SIM card still yet, want to add esim
I joined PM a few days ago. I can’t send texts (not sent) or make calls (call fails) but I am receiving calls and texts (?) I also can’t get a hold of a CSA online either to get the problem rectified quickly. Any ideas of how to fix the problems?
How long should it take for a ticket to be addressed??? I’ve submitted 2 tickets in the past 2 weeks and haven’t heard anything. Do they ever get answered or is it just a waste of time???
Hello, I gave my friend a referral code to use while they transferred their number over, but it did not work.It has been week,s and I have not received $10 as voucher. How can I fix this?
Hi, I have an upcoming business trip to US. my current plan says “60gb of data use within Canada/US/Mexico” and “unlimited Canada/US/Mexico minutes and messaging plus unlimited international text and picture messaging”. Does this mean i do not need t...
I lost my phone I want to retrieve my number is there any way I can talk with a customer service person
Hello,I am trying to transfer a active mobile number from Speakout to Public mobile.I entered the phone IMEI number and I also tried the Previous account number, both with the error.Any suggestion on how to proceed?Thank you
Dear Public Mobile Support Team,I hope you are doing well.I am writing to request assistance in recovering my phone number ###-###-####, which appears to have been suspended or deactivated due to inactivity for more than 90 days.The reason for the in...
i ordered a new sim card and it still hasnt shown up yet
Hello, I seem to have data but when you call my number it goes straight to voicemail. I can't send or receive text messages. I initiated the transfer about 10 hours ago. Please help.
Hello,I am writing to request assistance with a porting issue. I recently switched from Telus to Public Mobile. While the port seemed successful this morning, my phone number has since reverted to a random temporary number.Account Details:Public Mobi...
Can't believe I have to go this routes to get help! New subscriber and I can't receive phone calls or texts. Because I can't get help here, I talked to another provider. They advised there is an issue with esim, who can help fix this as this servic...
Hello, i am going to the USA for a day tomorrow. Based on my plan, it looks like data will be covered in the US. Do i need to turn on roaming for this? Or just go on my merry way and use data as I please. I dont want any extra charges. Thanks.
was recently scammed which left my phone virus infected and useless. I also cancelled my credit card. While waiting on my new credit card to arrive my monthly payment was due and my phone plan was deactivated. I now have a new credit card and a new p...
What I can do…
I cannot activate my SIM card and am unable to log into my account.
On the 9 Feb 2026 I logged into my Public Mobile account to order a sim card. The first attempt generated an error on the site so I tried again. The second attempt generated an error as well. So I went to a local Telus store and got a sim card. Today...
Hi Public Mobile Support TeamI am writing to request assistance regarding a recent order I placed online.On January 26, 2026, I made a payment and placed an order for the $20 plan (40GB). However, I have not activated the plan, and I have now decided...
I tried to transfer my Telus Mobility phone number to replace my Public Mobile phone number. I did everything, I even answered the confirmation SMS with capital "YES". Number would not transfer.I was told Public Mobile has a porting support phone num...
I ordered a new sim card for my dad's phone. I think the sim card is tied to my email. We need to correct this.We have a Google Pixel 7 for my dad. Sim card is in place and connected to internet.What are next steps?
Asking to subscribe already have an account when I try to sign. In
Is physical sim to esim tranfer is free of cost? Or I need to buy new Esim?
I bought a US Roaming - Talk Text (15-day) add on to call a number in the 704 area code in the US from Canada but I keep getting an automated message saying I am out of minutes. Did I buy the wrong addon? Can I get a refund if I did? Which is the rig...
