Community

Data

Says I used 64 g of data when I checked usage its under 5

Add fund to my account

Would you please advise if I should add fund to my account? The fund was redeemed from my points. Thanks. John

Account number

I'm trying to get my account number But every time I log it says resume activation or login. If I click log in it takes me to the log in page if I click on resume it's making pay for a new line. I just need my account number. Can someone help me 

Issue login to my old public mobile account.

Hi,I've submitted a ticket and the customer support didn't help me at all the kept asking me what can I help you with I kept explaining my situation over and over and they dont help. I cant believe they dont have a phone number at all. This my situat...

Cannot log into account

Hello, my friend’s email has changed and his old one is no longer being supported by his previous provider. He cannot log into his account because he cannot access his eversafe verification code. What can he do to access his account

Minutes

How can we run out of minutes? 

I need help

I need to speak to someone in person please

Changed my Credit to Debit with Auto Payment

Hi,Months ago (around start of october? Or before october) I changed my auto payment transaction from credit to debit since I've just noticed I'm getting double charges way back from 2023 in my credit. I thought that would fix it now it started not o...

Payment problem

I can't seem to update my credit card, it just won't accept it!

Re:Accessing My Account

Hi, so I don’t have access to the email address or the phone number associated with my account temporarily because I am using a loaner phone while my iPhone is getting repaired, and I need to login to my account to be able to transfer my esim to the ...

Locked out of my account

Tried resetting password & still locked out.  How can I get fixed.  Is there a customer number I can phone?

cell data not working

Hello I'm on canada , usa & mexico plan my cell data is not working now that i'm in mexico. I tried all the fixes on my iPhone 13 data roaming is on. What can you do to get it working .This phone worked last spring in mexico.It shows Tecel as the car...

Unable to log in

I cannot access my xxxxxxxxxxx@xxxxxxxxxxxxxx email . And I need to move my phone number to my new phone until my screen is fixed ! Can someone please help me! 

Activated service but eSIM didn’t download

I activated service but my public mobile eSIM is not downloading. I bought a physical sim but to activate it I need a 2FA, which won’t work because my eSIM isn’t functioning. I tried contacting support but that also needs a 2FA and that won’t work be...

active number

Hello, sirCan you active my number? I would like transfer the number to other wireless.

I want to pay my bill.

Your system won't take me money. I have plenty, so please don't make excuses. I have no data Access currently I'll find a new provider tomorrow. 

how to unsubscribe

how do i unsubscribe

eSIM Cost: How Often Can It Be Downloaded? What Happens if I Swap Phones Often?

I recently purchased an eSIM for $5, but I'm wondering how often it can be downloaded. If I swap phones, do I get charged again or can I just re-download it without extra costs? I review tech products and switch phones often, so I’m trying to figure ...

Signing up for service

I have a cel # ,,,I am with Rogers at the moment,,,do I need to cancel that # first or do I just sign up and use the same # with no interruption ?

It’s been longer than 90 minutes how do I get this message again

Is migration PM eSIM number to new phone possible?

Hey all,I just got a new phone and don’t want to change numbers again, and I’m wondering if it’s possible to migrate my eSIM number to my new phone. When I set up my new one I clicked on the option to migrate numbers, but my public mobile number wasn...

how to update my credit card on file

Previous phone number

How do I get my previous phone number that I used before with public mobile?it says that it is not a valid Canadian number ?

3g network shut down

I received text messages about switching to telus because of the 3g network shut down. But I switched to a newer cell phone, does it now mean I will be ok? I have 5g and volte....how can I know for sure my service will not be interrupted? 

New Subscriber with creating

Hi,Yesterday I tried to subscribe a new Phone number, I managed to pay the required plan.Then I continued to the next step , and then I encounterd a problem. To make matters worse the email address that I initially used is not working. So I need to c...

my phone service has cut out and is in emergency calls only over over a month

my phone service has cut out and is in emergency calls only over over a month for most of the day I have no service and when I do it is emergency calls only and cant receive ingoing calls or text at all on rare chance I can make a call but cuts out v...

Today dec. 9 2025 i paid my phone, and I'm being aske to pay again.