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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Refund SIM Card cost to buy from Amazon

I stupidly made payment of SIM Card order using the website instead of Amazon where I wanted to actually order (due to fast delivery). How can I fix that?

Can not receive any text or phone calls

I already activated my phone but to confirm it I have to receive 6 digits Code from Public Mobile by text message the Public Mobile sent it but I can't receive it what I have to do. Is it possible for Public Mobile?to send it by email?

Offer

Public Mobile sent an offer of $28/mth. I accidentally clicked yes. It was a mistake and I need to cancel it. I want to stay with my current plan of $25/mth. Please help.

Resolved! Desactivation or my voicemail

How do I deactivate my voicemail. I don’t need it, and with my old provider I needed to call my provider to get deactivated .. how does it work with public mobile

Eversafe has the wrong phone number associated

For some reason the eversafe phone number associated with the account changed, I had previously received a text for this account, however new texts are being sent to a number that appears to be one digit off. I cannot log in to my account to change ...

Unsuccessful port

Hello!! I just recently learned that my port from Rogers to Public didn’t work meaning I’ve been using a temporary number from Public mobile while my Rogers number didn’t get patched through. How do I go about fixing this so I can have my Rogers numb...

Resolved! Is upgrade from 4G necessary?

I keep getting texts saying I have to upgrade from my 4g account or risk losing service etc. Will this really happen? Or will they just boot me over to a 5g service eventually?

Technical Issues?

Anyone else experiencing issues with 2FA or logging into My Account using the website or app?

Text messages

When I'm not near wifi why do I have to turn on data to receive text messages

3G. $20 offer

Hey, I was offered a $20 plan that has 3 GB of data but it does not say if there are unlimited can wide minutes and unlimited text. Does anyone else have this deal and can you confirm the missing information? edited by computergeek541: changed the ...

Resolved! Is Call Control feature accessible through PM yet?

I’m quite discouraged about PM over the last week because there’s no feature available yet to my knowledge, like Call Control. As both Telus and Koodo have this option and PM is part of Telus, I don’t understand why this company doesn’t get it. Ever...

I NEED SOME HELPPPPPPPPPPPPPPPPPPPP

CAN SOMEONE PLEASE HELP ME TO ACTIVATE MY NEW SIM CARD

Resolved! Issue with payment card and ESIM

The browser wont let me add my CC card !! BUt the APP will !! The browser lets me pick ESIM as i did an IMEI check and it will accept that my phone has an ESIM but the app wont let me pikc that as an option!! I tried to run a ticket but it would...

Public Mobile is a bloody disaster

So after having my service just fall off a cliff a few days ago and not able to answer or make calls from my neighbourhood and getting 1 mb per second data I talked to a Koodo Customer Service rep on the phone so I could talk to the Koodo/bullet mobi...

Resolved! Re new subscription

Hello I am really missed off , I have registered for a new subscription for my niece, however I used my phone to start the set up process I also choose a number from you public and now everytime I try to log in you are sending an authentication code ...

My husband passed away and I need to cancel his cell phone account

I need to cancel my husband's cell phone account. How do I do this?

sim card

I purchased a sim card and did not receive the sim card

Just switched to public mobile and have no service after 12 hours

Followed all the instructions and after swapping SIM cards and restarting my phone, it still shows no service 12 hours later. What do I do?

Cannot Receive Phone Calls

CONFIRM YOUR IDENTITY To confirm it's you, enter the 6-digit code sent to ********994 This is what I see, but the text never comes to complete the process of setting up my account. I wonder if my phone number is still connected to my old provider? I...

Dual eSIMs in an iPhone causing issues.

I live in Canada. I use an iPhone 14 Pro Max. Before I left on an international trip, I had 2 eSims installedCanadian company 1 was set as my primary phone line to use when sending messages and calling contacts and creating new contacts. I only have ...

Resolved! 'Enter SIM ME lock [NP]'

Still asking for sim ME

When I log it it thinks I’m a new subscriber

Please help. I’m paying monthly via cc card but when I log into my account it thinks I’m a new subscriber and asks me to create an account. I need access to my actual account to update my cc card asap.

Enter sim me lock

Account locked

I need to get in to my account to change credit card info and I am locked out. I am using my husbands account right now to type this message. Help help help

Referral code doesn’t work

I referred a friend but my referral code was not accepted. What is the next step?

Resolved! Phone intermittently shows " Not registered on network" with no signal

Can any one let me know how to permanently fix "Not registered on network" error on android phone? When I turn on and off Airplane mode, then it works fine but again it shows the same error after few hours.

Referring

How do I do a referral to a friend

Ticket?

I click the link to open a ticket and it brings me to the useless chat bot. I ask the chatbot for a link to the ticket and it brings me to the useless help page linking to the chat bot.Maybe someone can actually help with the issue, which is that my ...

Resolved! Transfering from iphone 14 pro to iphone 16 pro

It claims that my old iphone is capable of eSim (it was working for a while) but it is not capable of transferring eSim which makes no sense to me. Every time I try logging in on my new phone in literally any way I can think of trying I just get erro...

Can’t transfer Phone

Hi there! I did step by step as your request by reset network but my phone still not connected can you tell me what to do

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