Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
If I pay for a plan and order a SIM card, how long do I have to activate the SIM card without risking losing the plan I just paid for? My goal here is to lock in a plan price but start the service as late as possible so I have less time and a lower ...
I tried to transfer my number from Koodo and it stuck Subscription Not Activated as last step. What should I do? Thank you!
Received text message as below. I need my old number back. Please help me.Public Mobile message: We've attempted to reach you to let you know that we've been unable to transfer your current phone number to Public Mobile. In the meantime, we've assign...
Hello i think if I downgrade now before end of March will we still get the bonus 250gb?
Hi there,My entire family is with public mobile and joined at same time - and all of us are still in the old rewards program. Everyone in the family got the text message saying 240gb bonus data will be added to their account, BUT I got nothing in my ...
How can I understand if I am new rewards they're talking about because it has been a long time my account had problem so I didn't inter in my account at all. I feel like I am in a good place but I'm sure Thank you so much.
Hi,After researching on various forums, I've recently come to know that Public Mobile plans on making changes to my plan. When I originally signed up, Public Mobile employees confirmed that the plan would never change as long as I was an active custo...
Message said to contact for help. New activation with physical sim.
Confirmed with three callers today. They are unable to hear me but I can hear them crystal clear.Edit: I just turned off 5g and turned on 3g and voice works perfectly! What the heck is going on with 5g? I noticed for the first time yesterday HD+ was...
My husband's account has been locked out for 3 days!Nothing works getting in even changing pwd. What can he do?
right now, i have $4 each month,going to reach 5 years in June .how this is going to work and being calculated once the new reward kicks in?(I understand you get $10 after 12 month), does that mean I lost $48 (almost 60 after June) each year?I am on...
Hi, I;m not able to log in into my 14 years old account with his email adress. please hepl. I;m trying to upgrade his plan.
Hi, my daughter has not been able to log into her account since early December. She was logged in with an email address that got closed. She's not sure if she tried changing her account email to her new one. The problem is that she is not sure wha...
Hi,I can't send pictures to two of my contacts through text message.I have an android phone and noticed this problem about a month ago. Please rectify.
Hello, I am currently on a 90 day subscription and I get 60 GB data at 4G speed (only in Canada), and I pay $102 upfront, which comes out to about $34/month. I received a text from Public Mobile saying I can get a 5G 50 GB Canada-US plan for as low a...
Let me get this straight!!!$1 recruiting new customer keep because they use us as an free cow hauling in new customers for them.But loyalty rewards cut our benefits. Our $1 cuts to 20 cents. Since that's how public mobile shows appreciations to loyal...
I am going out of the country this summer - to Ireland and other places in Europe.Does Public Mobile have a good plan for this? have other found it's worth getting?
My friend just activated his phone without using my referral number today because he was not led to any links. How do We request for the referral rewards now?ThanksPaddy Lee
did anyone else sign up for the $35 per month CANADA US plan and noticed that it changed to only Canada and excluded the US after signing up?
I recently opened an account with public mobile and I received my sim card 2 days ago however after receiving it and attempting to transfer my phone number, the app and website don't allow me to login and instead show the message "Forbidden A1". My m...
We're moving from BC to the Sault Ste Marie Ontario area. Can we continue to use our phones .
I have a $39 plan currently for 20GB @ 4G speed, with unlimited canada-wide minutes and unlimited international texting. My understanding is we lose $2 for auto pay plus our loyalty bonus of $5 dollars. I also have a few friends on so I get another $...
I just received a text message that PM will give me a special bonus. The bonus data will be added to me account by March 30. Based on the FAQ, I understand that the bonus data will be gone if I downgraded my plan after it is added. My question is if ...
Hi all. Switched to PM a couple days ago and now I’ve found my battery drains faster on my iPhone 11. I had not realized my phone is not compatible with 5G. Would this be the cause or something else? Thanks in advance!
So subcribed to Public Mobile to other day.......I am on a Samsung S23 FE 5G and was with Bell on a Sim and kept it while I tested Public Mobile on an eSim. Did this with dual Sim setup on my phone. This made me keep my phone number on Bell while I g...
I purchased a Public Mobile subscription last week, and received my new SIM card in the mail today. I went to activate my new account and plan in the Public Mobile mobile app, and everything looked good, I submitted the required info in the form, and...
My sisters phone got stolen this morning, I pay the bill but I can’t access the account to stop service. My credit card info is on there. How can I cancel it. She can’t because obviously no phone, help! Thanks
I am locked out of my account. Every time I try to reset the password the site glitches and tells me that I have made too many log in attempts and to try again in 1 hour. I have waited 1 hour, 3 hours, weeks, it makes no difference. I don't even try ...
Hello I have 240 GB data in my add-ons as loyalty bonus. If I switch to a lower plan will I loose this bonus?Thanks
I have spend way way too much time not trying to get the public sim to work… I cancelled the phone number transfer because i couldn't get the sim to work… but I was charged a subscription… I want a refund i do not want to use public mobileCasey Flynn...
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