Community

Data usage wayyyyy off

I hit my data limit last month because I had kids streaming on a road trip. I bought a top up. It reset 15 days ago.i hit my usage cap again (apparently). I went through my data usage and I’ve used less than 4 gigs. i assume this is a glitch after th...

Internal service error

I’m trying to shop add-ons, but I am getting an internal service error. It will not load my data usage. Does anybody know what’s going on?

stolen phone

My son's phone was stolen so I want to report it as stolen however I can not log into his account to do so as it keeps saying wrong password. I can not reset the password because it wants a code that gets sent to his phone but the phone is stolen. Ho...

Moving from BC to Quebec!

Hi all, I'm moving from BC to Quebec in July! I'm just wondering if I need to do anything to update my plan? Cheers!

Can’t access account after porting to new sim

Hi, My company recently ported my number to a work sim. I’m trying to log in to get my past 6 months of bill statements but I’m getting stuck in a loop of not getting to the ‘my account’ page. Tried in incognito window also. Is it possible to get the...

fam plan

Are there no family plans on offer? How about two SIM cards and two phone numbers?

Problem with Transfer - Subscription not Activated

Hi there,I just tried to switch over to Public from Telus, choosing an eSim and to transfer over my old number.  I signed up for the two-factor authentication EverSafe as instructed, and as I got to the end of the activation process, step 6 of 6, I w...

Old number

Hello I've had an old number with public mobile, which I have the SIM card I used for it. It's a while now that I didn't renew this number and I need it to access some old accounts. Is there any way to recover this phone number if it's not assigned t...

Subscription Change made trouble

Hi thereI changed my subscription at the end of April. It started change from May 1st. Unfortunately, my data is not working when i turn it on. Also incoming calls show call id as UNKNOWN.It has been a trouble for me. I can not get uber to go home fr...

Low speed internet!

Could someone please tell me if there is actual customer support that works for Public Mobile? I just upgraded my plan hoping it would improve the internet speed—and it’s simply unusable. From what I see, it feels like this is just a group therapy se...

website loop

how do I get paid like you for sitting here for 3 hrs trying to get an issue fixed? the website just loops around in a sirlce. i've had to log in 13 times since 530 am this morning

Invalid address when trying to change

I'm trying to change my address on my profile and it says invalid address. It's EXACTLY the address that is on my government issued ID. Had a CS_Agent (Andu) reply to my ticket, and they asked for my information 3 hours ago. They said they would upda...

How do I transfer the sim to the new account?

I have a new sim I purchased on an exiting account and haven't activated. I tried to set up a second phone account using the new sim card but the system says it's not valid. How do I transfer the sim to the new account?

Any place in downtown Toronto still selling voucher?

I want to buy some voucher for my kids as they do not have credit cards yet. 

Not recignized

Says u have an active account but don’t have that number 

payment

yesterday I went to the payment section to update info for my credit card and today it shows it's still loading and I can't fix it. i would like some help please.

Subscription

Iv gotten to the point of activating plan ( credit card info settled). But when app asks me to sign in it just takes code and jumps back to sign in page. I’ve now paid for this but have NO number, activated sim, and completion. Please help

Is there any bonus or free stuff

When do referral credits show on my account??

When does a referral credit show up on my account? It's been 11 days

Activation wasn’t successful

I was able to confirm the port of my # from Koodo to PM. I replied yes. But the app said my activation was not completed due to an error and now I’m stuck with no service and can’t receive the confirmation texts to my phone to log in. Please help 

Having problem with dropping calls and intermittent connectivity. Often phone says not registered

e-Sim cards?

Hi! I am travelling to Europe next week. I am leaning towards buying an e-sim through Public Mobile. I know nothing about phones... I read the FAQ and watched their video, but what happens after I download the e-sim card? How do I get data? Does the ...

unable to buy add on

Hi,I am unable to purchase the 15$ US Roaming - Talk Text (15-day).  It gives me the error " Sorry, we're not able to process your payment at this time. Please try again later." i also see "Internal Server Error. Sorry, there was an error loading. Pl...

Add Ons purchase

I am unable to purchase Add Ons.