Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
HiI received the request and acknowledgment of the request from my old provider. I am wondering when I can remove my sim card of said provider?
Does public mobile offer roaming options for Saudi Arabia ? I’m planning to visit next month and I’m wondering if I keep the subscription will I get the otp and everything
I’m not happy to find out that 3 payments were made in February! I ask that a payment be refunded immediately!
Hi,I recently referred someone and have confirmed they are activated and have used my referral code, however I don't see them in my referral dashboard. This activation was done over a month ago so need some assistance Thanks
We are pretty sure we want to switch over, as we are not comfortable with how things are starting to go down at koodo… (they want to start automatic payments, and their prices are increasing…)I learned that PM doesn’t support wifi calls or messages…....
Lately when I turn my wifi and data on, I get text messages I already received again, identical duplicates. truly annoying. does anyone know why? how to stop this? the worst part is the odd one doesn't come and only shows with wifi or data, causing ...
It shows $40 payment failed for US roaming. but shows payment received on pM site. however it doesn't update to next 30 days
I can't call support (out of the country and the only way to get an agent is via text) and the community messaging system is awful because there are long delays between messages and the staff that I interact with are constantly changing and unable to...
I have a few old unused sim cards. They belong to time when sim cards sent in 3 different sizes. I wonder if they are compatible with new 4G, or 5G networks. Thanks
안녕하세요,약 2주 전에 PhoneBox에서 Public Mobile로 번호를 이동했고, 번호 이동이 성공적으로 완료되었다는 확인 이메일을 받았습니다. 그 후로 아무 문제 없이 서비스를 이용해 왔습니다.하지만 어제 보니 PhoneBox에서 여전히 요금이 청구되고 있어서, 그쪽에 연락해 해지를 요청했습니다. 계정 해지 확인을 받은 후 전화 서비스가 중단되었고, 지금은 전화를 걸거나 받을 수 없습니다.제 번호의 상태를 확인해 주시고 서비스 복구를 ...
Hello,A friend recently joined Public Mobile using my referral code during their activation. The activation was completed successfully, however I do not see the referral credit applied to my account.Could you please review the activation and confirm...
Hi woke up this morning to find out that I do not have service with my cell number. Was wondering if this matter can be looked more thorough on your end. Thank you!Jon
I just redeemed $20 of the 30 pts/dollars to go towards my bill this month. How long does it take to show up?Please advise as my account was suspended yesterday due to a change in credit card number. I don't want to pay with my credit card if I can u...
Hello,I just ported my number to Public a few hours ago. Everything seems to happen quickly, so I thought I was good to go. But I can only receive calls, not call out. Should I expect that to change after the five hour window mentioned?Thanks!
I was able to make and receive calls yesterday and after a couple hours I can't make calls anymore
My sons iPhone is showing that it needs some kind of SIM pin number as it is showing that the SIM is locked. My wife tried to get this fixed before with Public Mobile and the process to get the SIM unlocked is a nightmare and they did not follow thro...
Hello Everyone!I have a notification that my subscription is expiring. Never heard of a subcription expiring and I always pay automatically by credit card. Has anyone else gotten this warning band on their home screen? My services still work fine.
My credit card was compromised and cancelled. I may not receive my new Visa until February 27/26.I don’t want our service cancelled before I can provide the new number.Can this be noted on my account? I will enter my new Visa number as soon as I pl...
I switched from Virgin Plus to Public Mobile today and requested to port my number. I replied YES to the transfer text from Virgin.Now my Virgin line shows SOS only, so I think the port went through. But when I try to install the Public eSIM using th...
Hello,I need urgent assistance restoring my husband's public mobile phone number. Last week a planned payment was declined because the credit card we used was no longer active. I immediately updated the payment information in the app. After updating,...
I lost my phone and will have to get a new one. How do I get a new Sim card while keeping my same numberThanks
where do I get a sim card?
Trying to set up an Unconditional call Forwarding to a US number. I use the format *21*1234567890# but I get a Public Mobile message, "Call Forwarding Connection Problem or Invalid Code (804) Any ideas? Thanks
I had to change my credit card information because the previous payment method card was expired. Days after that happened, my SIM card was deactivated. I tried to resume the service with the same number, but I was told the SIM card was deactivated. W...
I am being called on a daily basis by telephone scammers. This is driving me crazy these numbers I am getting are quite often 226 area codes and other area codes that I do not recognize. Why can't they be blocked??
Hi, I subscribed to Public mobile. I received the physical sim card and tried to activate it yesterday but I got a message stating that something went wrong and it the activation was unsuccessful. I tried transferring the number from a previous provi...
Hi,I installed the app/eSIM on the wrong device. So I went to remove it from this device to install for my daughter. Now it keeps asking for the MFA for the new phone number, it doesn't allow me to send it to email. Essentially I can't do anything as...
hi all, we are headed to the US border and can't purchase the USA talk text 5gb data add on. Tried the app, mobile website and desktop site. Thought perhaps it needed me to put cash on the account so I put $30 on my account, which I can now see. I be...
I'm travelling Thailand right now. I currently with public mobile in Canada. But I need to call me bank as it's very urgent. Is there any way I can get an add up which will let me call internationally from Thailand to Royal Bank in Canada?Thank you
