Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 15605 Views
  • 120 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 26707 Views
  • 184 replies
  • 27 Bravos

E-sim

I just joined public mobile today and somehow my e-sim ended up on my mother’s phone instead of mine.  How can I fix this?

Isabellas by Great Neighbour / Super Voisin
  • 240 Views
  • 5 replies
  • 0 Bravos

need agent to process porting transfer cs_agent

Public Mobile needs to send a request to Bell to port in my cell number. I requested earlier today, but there was a problem with an earlier request on Wednesday with a different carrier.  I have resolved that but they said Public Mobile needs to requ...

dxfinlayson by Good Citizen / Bon Citoyen
  • 308 Views
  • 7 replies
  • 0 Bravos

Subscription Refund

HiAn amount of $31.5 was auto debited on Dec.22, 2023 for my account. But I moved over from Public Mobile to another service provider on Dec.28, 2023. Prorating for only 6 days of subscription from Dec.22 to Dec.28, would request you to refund for th...

San2 by Great Neighbour / Super Voisin
  • 172 Views
  • 3 replies
  • 0 Bravos

Threat

Hello.    My daughter rec3ived 3 calls at 535 and 536.  The last call was answered and she received a threat.  There was no caller ID.  I need to know the number this call came from to contact RCMP

Subscription Change Sooner?

Hi all,I have my account set up to change to a new plan subscription once my current one ends in March. I may need to have it changed sooner but don't see an option to do that on my account and can only cancel the new subscription. I also do not see ...

sophi_ by Good Citizen / Bon Citoyen
  • 303 Views
  • 5 replies
  • 0 Bravos

US Data plan

I want to change my subscription to a plan where I can use my data in the US , but it looks like those plans are only available when activating a new account? 

Gawnzo by Great Neighbour / Super Voisin
  • 249 Views
  • 4 replies
  • 0 Bravos

Resolved! Switching from 5G plan to 4G

When I try to switch from my 5g plan to a 4G plan the only available plans that come up are 5G and 3G. Why is that?

Lorraine8 by Good Citizen / Bon Citoyen
  • 552 Views
  • 11 replies
  • 0 Bravos

CAN & US Coverage

When using this plan down in the states do you have to turn on roaming? 

Joshee by Great Neighbour / Super Voisin
  • 361 Views
  • 7 replies
  • 0 Bravos

US add on

I purchased the $30 US add on, but I do not have the service.  I turned off my phone as recommended, but it hasn’t changed a thing.

parasol by Good Citizen / Bon Citoyen
  • 347 Views
  • 10 replies
  • 0 Bravos

Setup a recurring payment

hi,How can I setup the invoice payment to be recurring payment like other bill payment ? Right now I do  not see this option. thanksJesseXW

JesseXW by Great Neighbour / Super Voisin
  • 284 Views
  • 6 replies
  • 0 Bravos

Charged for an entire month I didn't use

Public mobile charged my credit card this morning for Feb 25 to March 25th.  I switched to a different provider today on Feb 24th.  Is there anyway to get refunded for this month since I used 0 days?  

Jonalyn by Great Neighbour / Super Voisin
  • 207 Views
  • 3 replies
  • 0 Bravos

Resolved! I phone 6

My i phone 6 will not download the qr code or the public mobile app because it has an IOS of 12.5.7 and need an IOS of 13.0 but that IOS will not download onto my phone.  I have a public mobile sim card and have paid for my subscription. My wife has ...

Larry6 by Good Citizen / Bon Citoyen
  • 308 Views
  • 7 replies
  • 0 Bravos

New plans

I currently have a plan that allows me unlimited calling to the USA and Canada,  any of these new plans offer the same  ? 

Gonzer by Great Neighbour / Super Voisin
  • 256 Views
  • 4 replies
  • 0 Bravos

Resolved! New Customer: Bringing over multiple numbers

Hello!I'd like to take advantage of the 34/50GB Canada + US plan, but I have 3 numbers I want to bring over into that plan, as well as an additional simple account.How can I do this efficiently?

AdrianJ by Great Neighbour / Super Voisin
  • 251 Views
  • 3 replies
  • 1 Bravos

Resolved! $29 for 20G

Hello, Any chance I can switch to this plan please?I don’t want to port out to Freedom, and decide if I should come back as new customer?Thanks for your consideration,

DongHe by Great Neighbour / Super Voisin
  • 251 Views
  • 3 replies
  • 0 Bravos

Do i get partial refund for 90 day plan if I upgrade my plan?

Hi. I'm fairly new to PM and can't find a current answer to this.I signed up for $34 4G 60GB  CAN plan last Oct for 90 days and it automatically renewed Jan 25/24. I'd like to change today to the new promo for $40 5G 75GB CAN-US plan... as i now need...

Canuckr by Great Neighbour / Super Voisin
  • 156 Views
  • 2 replies
  • 0 Bravos

Resolved! Deleted eSIM - no service

Somehow I deleted my eSIM and now I’m without any service.  I need a new eSIM from PM somehow.  Please assist.  Thanks. @CS_Agent 

Halifaxguy84 by Great Neighbour / Super Voisin
  • 301 Views
  • 4 replies
  • 0 Bravos

Unsuccessful phone transfer from bell to public mobile

Hello everyone! I have trouble transferring my number to public mobile and am currently stuck with my temporary number. I have already paid for my public mobile subscription. The passcodes for the full access confirmation by Ever Safe doesn’t come th...

Joel953 by Good Citizen / Bon Citoyen
  • 544 Views
  • 13 replies
  • 0 Bravos

Resolved! change of subscription

Want to change my current plan (5G 40GB for $34) to the new promotion 5G 50GB for $34 but cannot find the new plan in my "change subscription" page.  Please advise how to change the plan.   

Nas2 by Good Citizen / Bon Citoyen
  • 692 Views
  • 11 replies
  • 1 Bravos

Resolved! CAN-US promo subscription description mismatch for US DATA coverage

 I just subscribed to public mobile because of the recent promo plan:- 50GB within Canada and the US Data at 5G SpeedHowever in my account subscription description, I have:- 50GB Data at 5G Speed- 5G Speed up to 250mbps- Unlimited Canada-US wide minu...

lwc39 by Great Neighbour / Super Voisin
  • 519 Views
  • 5 replies
  • 1 Bravos

Resolved! eSIM

I'm a new customer. I have been trying to install eSIM. Unfortunately I get the following message: "Unable to Activate eSIM". I have sent a message to "CS_Agent" 3 hours ago. I have yet been contacted. Is there any faster way to get in touch with som...

Emile8 by Great Neighbour / Super Voisin
  • 426 Views
  • 4 replies
  • 1 Bravos

Anyone help pls

How can I know my account number?It’s argent and also I want to call an argent to ask my account number any one know?

Sadiyaali by Great Neighbour / Super Voisin
  • 227 Views
  • 6 replies
  • 0 Bravos

Past 5 hours still SOS signal

Im a new subscriber and did the number transfer. Im using sim on my old provider and esim for PM. I reboot my phone yet it still says sos. @CS_Agent 

Carena by Good Citizen / Bon Citoyen
  • 446 Views
  • 13 replies
  • 0 Bravos

No service on old provider Rogers and new public mobile

I did a new subscribe to public mobile and transfer my number from Rogers last night. I got a text from Rogers and did authorized the transfer.  Today my Rogers sim and PM sim neither of them working (it's been 16 hours). Tried with different phones ...

TL90 by Great Neighbour / Super Voisin
  • 173 Views
  • 4 replies
  • 0 Bravos

Service

Hello, why when I  add 1 800 number to my contact list the system adds an additional 1 infront of the phone number which makes like 11800....then rest of the 7 numbers of that particular number.  This happens with any out of city phone number and any...

champa1 by Good Citizen / Bon Citoyen
  • 150 Views
  • 3 replies
  • 1 Bravos
Need Help? Let's chat.