Porting out

[Pup_Gizmo]

Hello,

I took advantage of a deal and am attempting to port my number out. I gave it, my account number, and my IMEI i am using to my new service provider and it error'd 4 times, they came back and told me that the response from public was that my account was not active which is 100% incorrect it is active for another 5 days therefore LEGALLY i should be able to port my number. I reached out through that chat bot but that was almost useless and I need this solved so i can port my number out.

Thanks

[hairbag1]

---

@Pup_Gizmo wrote:

you should read the response I put before commenting...

---

I did carefully read your original post, if that's what you're referring to. If you've tried the chatbot to contact customer support but had no luck, try using this link instead. They probably gone for the evening now, so it'll be tomorrow before they respond to your questions. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Good luck.

[Pup_Gizmo]

you should read the response I put before commenting...

[Pup_Gizmo]

I did they told me to reach out to Public Mobile since public is rejecting the port saying it is not an active number even though it is

[hairbag1]

@Pup_Gizmo 

If your PM account is active and in good standing, you should deal with your new providers customer support.