Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
All of the plans listed here https://www.publicmobile.ca/en/plans#4G are not listed in the app.I want to change the selected plan but on the web site I get`Already have an active subscriptionYou have an active subscription with Public Mobile. Please ...
I just tried to move from a koodo (post paid) plan to Public Mobile. I got my old carrier's SMS asking me to confirm the transfer and plan cancellation, which I did. The app bugged out and I had to do the steps again. I asked (again) to transfer my p...
I AM GETTING RESET PASSWORDS SENT TO MY EMAIL. WHEN I CHANGE THE PASSWORD AND HIT LOG IN IT SAYS NO MATCH? NOW IM LOCKED OUT? I HAD TO MAKE THIS ACCOUNT TO SEND A MESSAGE TO HAVE THIS FIXED INSTEAD OF A CHAT? SALES SENT ME TO THIS STUPID WEBSITE? I C...
I had an iPhone13 and now have iPhone 17 and having same issue. I ported over all info from my 13 to 17 and then in attempt to clear the issue, I wiped the 17 and reinstalled as a new phone loading everything new. Problem is it appears once Facebook ...
My last monthly bill and the one before that have been $24. Before that my bill was $20. I have done nothing to change my subscription. This is a significant change, a 20% increase, in the cost and I was not notified of same. What is going on?
I accidentally added a plan to my existing plan abd want to cancel it and get a refund. Public Mobile online is sending me in circles and I really need help.
I want to change my subscription from including data to just talk and text but when I select Change Subscription in my account no such option shows up. If I am not logged in I can see that option but if I select it and then log in it goes away.
How do I cancel my PM account? Porting from Rogers to PM repeatedly fails, PM's chat bot just loops my queries, attempting to use the PM web page on my browser just loops through endless cycles of security codes... I got on now (and I don't want to r...
At my seasonal vacation property in the off season I get 120Mbps on LTE, but from May to October it drops as low as 10 Mbps. Which is garbage. Total bandwidth available should be increased during the busy season. I'm talking about anywhere along Geor...
Will my phone, which is not on the Public Mobile 'white list' for voLTE, still work for data and sms after the March 2027 3G shutdown or will it not be able to connect to the network. It is voLTE compliant on most Canadian networks.
Hi,I just returned from a trip where I used an esim for travelling. I am having trouble reconnecting to my Public Mobile primary esim, at least I seem unable to get service. Any help would be appreciated.
Hi, I purchased a plan by mistake and I haven't activated the SIM/eSIM yet. I would like to cancel my order and request a full refund to my credit card. Please also remove my credit card details from the system.
I recently having trouble with my network, it’s showing the SOS in my network signal, I did all the trouble shooting I need, it’ll go back after few minutes and a notification will pop up again saying SIM error.
I recently switched iphones and installed a esim purchased on the Public Mobile site with my account. I am getting poor data speeds and only 1 bar of cell signal. Please advise what to do. I have tried all the suggested troubleshooting from the cha...
Hi, I have been billed twice even after switching to Fido. I tried to login with the mobile app to cancel the subscription and remove payment, but the app took me to subscription registration page directly, no other option.I'd like my payment for 2 m...
If you login to your Public Mobile account and then click Change Subscription, it now includes Koodo postpaid plans in addition to the Public Mobile plans.Does this eliminate the need to:Buy a Koodo sim card,Set up a Koodo plan online,Update your pho...
Traveling to Canada. Purchased e-sim. On Iphone its Public mobile forcing to download app. I cant download app and changing country and payment mehthods.I tried contacting their chat support who are asking me to submit a support ticket. the support t...
