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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 28172 Views
  • 141 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 40065 Views
  • 185 replies
  • 29 Bravos

Unable to confirm new account - can’t get sms messages

I just purchased a new mobile account and I’m trying to set it up.  The problem is that it’s in a device on my boat (yachtsense link).  The device has no capability to receive sms messages.   Is there any other way to get my account confirmed so I ca...

pocomar by Great Neighbour / Super Voisin
  • 245 Views
  • 3 replies
  • 0 Bravos

Resolved! How do I track my SIM card order?

I ordered a SIM card a week ago and I have not received it. I do not see a tracking number on the order confirmation email. Is there a way I can track the order? @CS_Agent Thanks!

LucasZ9248 by Great Neighbour / Super Voisin
  • 401 Views
  • 6 replies
  • 1 Bravos

Phone number with no account - help!

I bought plans for my daughter and son. I wanted to buy him more data but his number isn’t showing anywhere or using any email I remember. I have messaged the online support 100 times with no help.  When I ask to find my email it sends me an email lo...

ElizaMM2011 by Great Neighbour / Super Voisin
  • 229 Views
  • 2 replies
  • 1 Bravos

US ADD ON ROAMING

Just purchased the roaming add on for my iphone 15, not allowing in US. Have enabled roaming.Suggestions?

Lizz4 by Great Neighbour / Super Voisin
  • 172 Views
  • 1 replies
  • 0 Bravos

Upgrade to 4g

I upgraded from the most basic 3G plan to a 4g plan. I did this because the 3G was unable connect properly to some apps.  Even with this upgrade, I was unable to connect to an app today in Vancouver.My phone is not showing 4g as an option.  In previo...

Jack34 by Great Citizen / Super Citoyen
  • 441 Views
  • 7 replies
  • 1 Bravos

PSA $23-6GB for existing subscribers

Not a question but more of a PSA that if you're a low data user check your subscription to see if your account shows the $23-6GB subscription as an option.  I am on the $25/5GB 3G plan that I accepted via SMS last year and even though $23/6GB shows o...

pmva by Model Citizen / Citoyen Modèle
  • 225 Views
  • 2 replies
  • 0 Bravos

SIM card failure

After months of using the SIM card is suddenly failing.

samrae by Great Neighbour / Super Voisin
  • 271 Views
  • 4 replies
  • 0 Bravos

90 Day Plan

How do I switch my account from a 30 day plan to a 90 day plan?

WillyWanka by Good Citizen / Bon Citoyen
  • 466 Views
  • 7 replies
  • 0 Bravos

Phoning Canada from the U.S.

This is the wording for the plan that I currently have - "Unlimited Canada-US wide minutes and messaging plus unlimited international text and picture messaging++"I have been asking questions of the ITIA Chatbot without getting the answer to my quest...

esim activation

paid for data plan, asked me to download app to activate esim, which isn't working as app can't be found in app store.My mobile device is from the UK, I'm using an iphone 13. Any ideas?

Ben46 by Good Citizen / Bon Citoyen
  • 508 Views
  • 8 replies
  • 0 Bravos

Receipt Address Incorrect

I recently changed my address on my profile, to one without a Suite number on the second line. However, only the first line of the address was updated, with the incorrect Suite number from my prior address still appearing on the second line. How do I...

ejc by Great Neighbour / Super Voisin
  • 162 Views
  • 2 replies
  • 0 Bravos

Resolved! Referral code

I signed up but the referral code I put in didn’t get added to my account how can I add it after signing up? 

Dv11 by Great Neighbour / Super Voisin
  • 492 Views
  • 3 replies
  • 0 Bravos

Change device

I have a $15/month plan with a Huawei phone. Want to get a Google 8 Pro with the same $15 plan. How to do it? Thanks.

PhilipLeung by Great Neighbour / Super Voisin
  • 228 Views
  • 3 replies
  • 0 Bravos

problems with SIM card

hi there, I have problems with SIM card. I have an old SIM card , but public mobile did not accept it, now I tried to get an e SIM card, which also didn't work, because apparently my phone is too old. can you give me a call?I would really like to spe...

Ann85 by Great Neighbour / Super Voisin
  • 471 Views
  • 2 replies
  • 3 Bravos

SIM card

Good morning. My name is Ademar. I was a recent Public Mobile customer and I made the utmost mistake of leaving Public Mobile to go to another mobile company. Because of my worst experience with them in such short time, I have decided to come back to...

Messi10 by Good Citizen / Bon Citoyen
  • 267 Views
  • 3 replies
  • 0 Bravos

esim activation

I need to activate my new phone with an existing esim and have my number transferred to the e-sim. how do i do this?

SilpaA by Great Neighbour / Super Voisin
  • 246 Views
  • 3 replies
  • 0 Bravos

Data

Is anyone having issues with large amounts of data being used when not using the phone?  289.28 MB's was used at 12.11 am when I was not using the phone and it was on wifi at home.  With not having a lot of data it eats it up pretty quick.

Dybakes by Great Neighbour / Super Voisin
  • 406 Views
  • 5 replies
  • 0 Bravos

Get two numbers in one phone

I ignorantly purchased an esim, thinking it would give me a new number. Turns out my esim has the same number as my initial physical sim. Is there a way to maybe add a new subscription to that esim in order to get a new number?thank you,Nate.

Nate90 by Great Neighbour / Super Voisin
  • 422 Views
  • 6 replies
  • 0 Bravos

How to login without phone number

Helloi want to cancel my e sim subscription because it is not activated in my phone but it charge me every month. When I try to login in my account, it fails.  , first it send code to email and then send code to phone number which i dont get because ...

Simr by Great Neighbour / Super Voisin
  • 241 Views
  • 2 replies
  • 0 Bravos

trying to port my landline to public mobile

I ordered a new plan , and trying to port my landline to public mobile.landline can not receive SMS . The new account is sending code to the landline number for login ever safe requirement . now I am stuck . 

nickname360 by Great Neighbour / Super Voisin
  • 417 Views
  • 2 replies
  • 0 Bravos

change to basic subscription

how to change my subscription to less amount. I am lowering the amount of my subscription 

delos by Great Neighbour / Super Voisin
  • 356 Views
  • 6 replies
  • 0 Bravos

Resolved! Canada/US

I have a CanadaUS plan so does that mean I can use my phone in the US and not have to worry about paying roaming fees 

RapidRobert75 by Great Neighbour / Super Voisin
  • 622 Views
  • 7 replies
  • 0 Bravos

Payment issues

Hi. I have been trying to login to my account and pay my bill for the last three days but have been unable to. As a result my account is on hold or something like that. I need help getting back in and resolving 

Madeline4 by Great Neighbour / Super Voisin
  • 166 Views
  • 2 replies
  • 0 Bravos
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