Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 26327 Views
  • 139 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 38373 Views
  • 185 replies
  • 29 Bravos

Motorola galaxy A15 5g

I just wanted to change my phone. But not sure what phone device compatible with public mobile. I would like to my phone with Motorola galaxy A15 5g, is this phone compatible with public mobile network?

rubiom_23 by Great Neighbour / Super Voisin
  • 385 Views
  • 2 replies
  • 0 Bravos

International calling to philippines

How  international calling minutes  rounding up. Like I talked just 5 minutes that time I have 45 minutes left but then when I checked the five minutes they deducted 10 minutes .

rubiom_23 by Great Neighbour / Super Voisin
  • 314 Views
  • 3 replies
  • 1 Bravos

Plan choices to change subscription

I'm on an old plan with 3G of data at 3G speed.I'd like to change to a new plan with a bit more data. Public's site shows a plan with 6G at 4G speed, but when I try to change plans in my account, the smallest it shows me is 15G at 4G speed (for more ...

nonickname1 by Great Neighbour / Super Voisin
  • 355 Views
  • 5 replies
  • 0 Bravos

Resolved! Log in.

I signed my elderly Dad up again, his old phone number had expired. When logging in it wants to send verification text to his old phone number. Thx

bostrosky by Good Citizen / Bon Citoyen
  • 684 Views
  • 12 replies
  • 0 Bravos

Resolved! Texts won't send

Text messages won't send to someone in my contact list. This just started today.

Tbayn by Good Citizen / Bon Citoyen
  • 215 Views
  • 2 replies
  • 0 Bravos

Adding digital sim card

Is it possible to add a digital sim to a Iphone to use Public Mobile and keep the existing other supplier. In other words use 1 phone for 2 different supplier service.

RJC4 by Good Citizen / Bon Citoyen
  • 616 Views
  • 12 replies
  • 2 Bravos

Mobile data apparently missing

Just subscribed to PM's 1 GB plan yesterday and noticed an even 100.00 MB missing right off the bat despite the fact that I have not even finished setting up my iPhone.  Is this normal?

Slawek by Good Citizen / Bon Citoyen
  • 275 Views
  • 3 replies
  • 0 Bravos

Sim

Hi got new phone put public mobile sim in and phone sees it as telus and does not work. Any ideas

Jpx by Great Neighbour / Super Voisin
  • 165 Views
  • 3 replies
  • 0 Bravos

Need a PUK code .

I have a new phone and it sais SIM service provider unlock pin. Can i get a code please 

Martha1946 by Great Neighbour / Super Voisin
  • 439 Views
  • 5 replies
  • 1 Bravos

No data

In Toronto and do not get data this am. Is there an issue? It's asking me to login which i never had before. Have restarted, etc ... 

Askingq by Great Neighbour / Super Voisin
  • 254 Views
  • 4 replies
  • 1 Bravos

Internet issues

 Hi guys. My internet isn’t working tho it is showing on the app that I have enough data and subscribed to my plan. Any leads? 

MirajJamal by Great Neighbour / Super Voisin
  • 170 Views
  • 2 replies
  • 0 Bravos

Resolved! Long distance screen/block

I would like to screen or block OUTGOING INTERNATIONAL CALLS from my number. Please let me know how to setup in profile. thanks in advance.

Ashtavagra by Great Neighbour / Super Voisin
  • 447 Views
  • 7 replies
  • 1 Bravos

Resolved! Activation date

I have registered on Aug 23rd 2024 and there was no service until Aug 24th 2024 afternoon. My number got transferred from another service provider and got activated on Aug 24th 2024 afternoon. Will my Billing starts from Aug 24th 2024? Please advise.

Ashtavagra by Great Neighbour / Super Voisin
  • 196 Views
  • 1 replies
  • 0 Bravos

50gb data plan

Hi, I have the 50GB Data within Canada and the US at 5G Speed plan. I'm going to the US this week, do I need to add any roaming service or nothing additional is needed? Please advise as soon as possible. Thank you! 

Kaidubbs by Great Neighbour / Super Voisin
  • 334 Views
  • 3 replies
  • 0 Bravos

Suspending subscription

My son is going to Europe for a year, and we would like to keep his cell phone number.I know that I can suspend his plan for 90 days, but can I keep suspending it for a year. I was thinking of suspending his plan for 90 days, activate for 30 days, th...

RV99 by Great Neighbour / Super Voisin
  • 433 Views
  • 6 replies
  • 1 Bravos

Data not working

Hi, my data hasn’t worked in since the day. I got this plan. I’m not sure what I’m doing wrong or why I can’t use it.

Ruthmar88 by Great Neighbour / Super Voisin
  • 394 Views
  • 3 replies
  • 0 Bravos

Is the US Roaming Talk / Text / Data Plan worth it?

My hubby and I are going to Seattle for 2 nights and I'm wondering if the US Roaming Talk / Text / Data plan is worth it or should I just get the US Talk / Text plan? Would love to stay in contact with the family as we are leaving our son with the gr...

HCorbees by Great Neighbour / Super Voisin
  • 389 Views
  • 4 replies
  • 0 Bravos

Resolved! Data Used Seems to be Incorrect on my Account Overview Page

On my Account Overview page, the amount of data used doesn't seem to be calculated correctly.  It's showing that I've used 141.52MB of data since Aug. 20th, but in the usage history it shows that I've only used 19.18MB since the 20th.  

Eli33 by Great Neighbour / Super Voisin
  • 456 Views
  • 6 replies
  • 0 Bravos

Left home network

So I'm travelling in Canada Where I am atm is  kinda close to the borderIt says I've left my home networkI can still send and receive text and calls I just don't have internet. Do I need an ad on? 

BCBudGirl69 by Great Neighbour / Super Voisin
  • 406 Views
  • 3 replies
  • 0 Bravos

Account issue

lost my account email id , which is linked to phone number . Please help me to find email link to my phone 

Srivick by Great Neighbour / Super Voisin
  • 261 Views
  • 4 replies
  • 0 Bravos

Plan change?

The oddest thing happened. I have the $15 plan. It is set to renew in a few days. The last time I logged in was about 3 weeks ago. Today I logged in and noticed there was a plan change set for the next renewal for a $21 plan. I have never changed my ...

Hollister by Deputy Mayor / Adjoint au Maire
  • 563 Views
  • 8 replies
  • 2 Bravos

Service

Getting an Invalid phone number error  when I try to transfer my bell number to public mobile

Sal1956 by Great Neighbour / Super Voisin
  • 398 Views
  • 6 replies
  • 0 Bravos
Need Help? Let's chat.