Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I'm trying to help my husband who is a Public Mobile customer (long time) update his payment information for his new credit card with PM and having great difficulty.Firstly, I've set him up with PM online with his email and PW, but when I add his...
I was chatting with someone yesterday and haven't heard back. My new sim card in my Iphone x won't work. It still says SOS after a fair amount of trouble shooting. What do I do next?
Hello,Is this supposed to be the way a free month appears in one's account?I did subscribe for automatic payments but I would not consider automatic top ups to be something I subscribed to if I was not to get billed.
Hi, if I port my number to other phone company and stop using the public’s services, where do I cancel my auto pay option? Can’t find it anywhere on public webpage not even from “my account “
How do I add data to my plan?when I use the app and shop add ons I only see US roaming data. I want Canada
I was try to lock my SIM and into issue. It got blocked. How do I obtain a PUK from my carrier to unlock it?
I cannot get codes sent to me via text for verification with my bank … ?? Any ideas, I own an iPhone 11
With the new 911 pass-along fee: Does PM currently or will they allow users to send text messages to 911? (In regions that support this).
Hi, use Public Mobile IMEI compatability checker. It shows my Oneplus 8T is compatible and will work with the Volte network, Telus compatibility checker says my Oneplus 8T is not compatible and will not work on the Volte network. What gives, I though...
Need to transfer my number from Koodo, but it is not a prepaid account. I post pay for my service. When I enter my transfer number to set up my sim card, it says invalid number. Help!
Hello,I subscribed for a new number and eSIM and it failed to activate the eSIM on the last step. Now when I try again, it wants to confirm identity by sending a 6 digit code to the new number I selected which I do have access to so I am stuck.
My sim won't connect to network. I downloaded an esim to travel and when I got back homeo deleted one of the sims. The SIM on my account through public app doesn't match the one on my physical SIM card but when I go to edit it it says that sim number...
Hi everyone- I know swapping a sim between phones works but now I have an eSIM and want to replace my broken phone, can I do this online or do I need customer support? Thx
Need more information on this offer
I want to close my account. How I can close it?
I transferred my number at the beginning of the week for a new unlocked Google pixel 9. In the text settings for rcs chats it says from Google that public mobile is still setting up and trying to verify my phone number. I tried restarting the phone m...
Hello All,I would like to know if there is a way to retrieve a particular conversation I had with someone last month. I need it for a workplace investigation.Thanks
Hello,I subscribed yesterday for a plan with esim. It said my phone is compatible and took the payment but later it gives error when activating the sim. It asked me to pick a number but the last step keeps failing. Now it is sending verification code...
My phone was lost/stolen. I purchased another PM sim card. Put it in another phone, changed the sim card number on the account, resumed services. It does not work. How do I activate it?
CS Please contact me as I am unable to submit a ticket
Hello community,does anyone know, how often PM update new plan in to your change subscription sectionspurpose of asking this question, so I check accordingly to change/upgrade my planplease advise, Thanks
Hello, I am not sure what is going on with the referrals but I would like to figure it out. When I signed up I tried 2-3 other peoples codes and they didn't work sadly. Then now that I have an account I have set up 3 different people and I tried usin...
Hello, Is it possible to make a pre-payment on a public mobile account? I need to change my credit card but it will deactivate the one I currently have on file and it will try to pull the money before I have the new card to input. This wasn't an issu...
My name is xxxxxxxxxxxxxx and I would like to advise that I want to close my account. Please advise me how I must proceed.
HiI hope this message finds you well. I am writing to request an extension of the current hold on my mobile account.I am using public mobile for more than four years and I am a loyal customer also and paid the bills on time without any issuesThe reas...
Hi,Why am I still charged the Quebec taxes on my plan now that I live in New Brunswick? I moved to New Brunswick in August 2024.
Hello.i want to purchase Samsung Galaxy S25 Ultra from outside canada and I wants to know which Samsung Galaxy S25 Ultra model works with Public Mobile in Canada and supports VoLTE, WiFi Calling, and Call Recording.Thank you
So I’m on a mouth long vacation and I ran out of my 3 by of data included in my plan. So I used 15 points to get an idea extra 1 go of data and the app says that I have 4 gb now. But for some reason my data is not working like my calls and text go th...
Why is my phone using data at 12:31 am while I am connected to wifi.For years my data plan was sufficient, since I am almost always using wifi. Now within a couple of days in the new month I have used up all my data. I don't want to buy extra, since ...
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