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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Unable to confirm new account - can’t get sms messages

I just purchased a new mobile account and I’m trying to set it up. The problem is that it’s in a device on my boat (yachtsense link). The device has no capability to receive sms messages. Is there any other way to get my account confirmed so I ca...

Network Connection in USA drops every 2-5 seconds Constantly. Works fine in Canada

Hi folks. I have a USA/Canada plan and everytime I visit the US, the network connection keeps dropping and reconnecting every 2-5 seconds. Happens constantly for days which makes the phone pretty useless. Will get the occasional text message but no d...

Resolved! How do I track my SIM card order?

I ordered a SIM card a week ago and I have not received it. I do not see a tracking number on the order confirmation email. Is there a way I can track the order? @CS_Agent Thanks!

How can I contact public mobile. The agents are slow

This is urgent. My account was suspended

Phone number with no account - help!

I bought plans for my daughter and son. I wanted to buy him more data but his number isn’t showing anywhere or using any email I remember. I have messaged the online support 100 times with no help. When I ask to find my email it sends me an email lo...

US ADD ON ROAMING

Just purchased the roaming add on for my iphone 15, not allowing in US. Have enabled roaming.Suggestions?

Upgrade to 4g

I upgraded from the most basic 3G plan to a 4g plan. I did this because the 3G was unable connect properly to some apps. Even with this upgrade, I was unable to connect to an app today in Vancouver.My phone is not showing 4g as an option. In previo...

can't retrieve voicemail messages

voicemail now is asking for a password in order to retrieve messages. Never had too use password before.

PSA $23-6GB for existing subscribers

Not a question but more of a PSA that if you're a low data user check your subscription to see if your account shows the $23-6GB subscription as an option. I am on the $25/5GB 3G plan that I accepted via SMS last year and even though $23/6GB shows o...

SIM card failure

After months of using the SIM card is suddenly failing.

90 Day Plan

How do I switch my account from a 30 day plan to a 90 day plan?

Phoning Canada from the U.S.

This is the wording for the plan that I currently have - "Unlimited Canada-US wide minutes and messaging plus unlimited international text and picture messaging++"I have been asking questions of the ITIA Chatbot without getting the answer to my quest...

esim activation

paid for data plan, asked me to download app to activate esim, which isn't working as app can't be found in app store.My mobile device is from the UK, I'm using an iphone 13. Any ideas?

Phone number transfer from Koodo to Public Mobile

I'm transferring my phone number from Koodo to Public Mobie, but it's over 5 hours since this process was started, and I still haven't received a transfer request SMS.

Receipt Address Incorrect

I recently changed my address on my profile, to one without a Suite number on the second line. However, only the first line of the address was updated, with the incorrect Suite number from my prior address still appearing on the second line. How do I...

Resolved! Referral code

I signed up but the referral code I put in didn’t get added to my account how can I add it after signing up?

Change device

I have a $15/month plan with a Huawei phone. Want to get a Google 8 Pro with the same $15 plan. How to do it? Thanks.

problems with SIM card

hi there, I have problems with SIM card. I have an old SIM card , but public mobile did not accept it, now I tried to get an e SIM card, which also didn't work, because apparently my phone is too old. can you give me a call?I would really like to spe...

SIM card

Good morning. My name is Ademar. I was a recent Public Mobile customer and I made the utmost mistake of leaving Public Mobile to go to another mobile company. Because of my worst experience with them in such short time, I have decided to come back to...

esim activation

I need to activate my new phone with an existing esim and have my number transferred to the e-sim. how do i do this?

Data

Is anyone having issues with large amounts of data being used when not using the phone? 289.28 MB's was used at 12.11 am when I was not using the phone and it was on wifi at home. With not having a lot of data it eats it up pretty quick.

Get two numbers in one phone

I ignorantly purchased an esim, thinking it would give me a new number. Turns out my esim has the same number as my initial physical sim. Is there a way to maybe add a new subscription to that esim in order to get a new number?thank you,Nate.

How to login without phone number

Helloi want to cancel my e sim subscription because it is not activated in my phone but it charge me every month. When I try to login in my account, it fails. , first it send code to email and then send code to phone number which i dont get because ...

conference calling not working

My 3 way calling is not working, how can i get it working? Thanks

trying to port my landline to public mobile

I ordered a new plan , and trying to port my landline to public mobile.landline can not receive SMS . The new account is sending code to the landline number for login ever safe requirement . now I am stuck .

change to basic subscription

how to change my subscription to less amount. I am lowering the amount of my subscription

How to get upgrade to 4G for my current plan?

My current plan is $15/month and has 3G data, but I saw Public Mobile had the $15 plan with 4G data. How can I upgrade my data speed to 4G in this plan?

Cancle my pan

HiHow can I cancle my plan?

Resolved! Canada/US

I have a CanadaUS plan so does that mean I can use my phone in the US and not have to worry about paying roaming fees

Payment issues

Hi. I have been trying to login to my account and pay my bill for the last three days but have been unable to. As a result my account is on hold or something like that. I need help getting back in and resolving

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Unable to confirm new account - can’t get sms messages

Network Connection in USA drops every 2-5 seconds Constantly. Works fine in Canada

Resolved! How do I track my SIM card order?

How can I contact public mobile. The agents are slow

Phone number with no account - help!

US ADD ON ROAMING

Upgrade to 4g

can't retrieve voicemail messages

PSA $23-6GB for existing subscribers

SIM card failure

90 Day Plan

Phoning Canada from the U.S.

esim activation

Phone number transfer from Koodo to Public Mobile

Receipt Address Incorrect

Resolved! Referral code

Change device

problems with SIM card

SIM card

esim activation

Data

Get two numbers in one phone

How to login without phone number

conference calling not working

trying to port my landline to public mobile

change to basic subscription

How to get upgrade to 4G for my current plan?

Cancle my pan

Resolved! Canada/US

Payment issues

I need my account number

Locked out

Needing a refund

My wife's phone logged out

transfer number by mistake