Community

Voicemail is not working. I cannot create a support ticket

I have voicemail notifications and I have confirmed that people are leaving me voicemail.  When I call my voicemail to check messages, it says that my mailbox is empty.  Clearly my voicemail is not working.  Please advise on how to fix it.  Also- I t...

Unable to call usa toll free numbers

Hello I am unable to call usa 1 800 toll free numbers. Where as I am able to call same number from my rogers phone.

Payment

Didn’t change credit card in time so got notice of no payment. Change card number now so will PM try to take payment automatically again today or do I have to contact support?Does anyone have the link to email with a support person directly? Thanks

activating a physical sim card , not useing the app

Where to

Where do I find my puk code

Service disruption

Incoming calls or messages are not working. Outgoing calls are working. Outgoing meessages also not Working@CS_Agent 

Service is paid but plan not renewing

I need an adult!

Pausing or suspending services...?

I will be away (out of country) for 2 months on a company training.is there a way to pause or suspend my services / account until i come back?company's providing company phone during the trip.thanks In advance 

Can’t submit payment

I have tried so many times to submit a payment and it won’t let me. 

extra charge on my credit card

Hi, does anyone know why my credit is charged and extra $16.95. the charge show up as public mobile self. can anyone help. Thanks

Coverage in Maui

I am travelling to Maui and looking to get the “Canada-US-Mexico 5G 60GB” plan.Wanting to make sure I won’t need to purchase a US Roaming add-on to this to get reception there? Also, I checked Public Mobile’s coverage map and it says that there is no...

"notAbleToProcessRequest" Payment Problem

Hello, I got a new card and I tried to change my card and it just gives me this notification "notAbleToProcessRequest". I tried different devices, different browsers, and clearing cache (The credit card numbers are correct and the card is activated)....

Points and double billing

I'm waiting for owed credit I have yet to receive from my initial service activation as well as a double payment I was billed for in June, upon the first payment I made to my account.

Public Mobile Deleted My Account

After public mobile intertwined my two accounts, I asked for them to separate them as I had two different usernames and two different numbers. They messed up and now I am locked out of one of my accounts (it says the email doesn’t exist and is inacti...

Explain how 3G discontinuation affects my talk and text plan on a phone set to GSM/WCDMA/LTE

Same as subject but only comment if you know the answer.

Account number

I cant get my account number, its always asking me to activate my sim card, when my sim card has been activated many years ago, otherwise I would be able to use my phone.No customer service no way of logging in to change my plan or make any other upd...

Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails

FAKE NEWS! This morning I paid $22 for a new plan and an eSim, but no way to activate!!! In fact no link or QR code have been sent to me and no matter how many times I contacted your CS_Agent they can't send a link or a QR code and always say to you ...

Trying to complete activation

I signed up on line today. To complete the activation, I have the app (2.4.5). A pop up is saying I don’t have the latest version when 2.4.5 is the latest version. What do I need to do?

its asking me for a code sent to my number but im not getting a text

not getting a text and is no way to forward to email please help 

Returning from overseas

After returning from overseas cannot call / receive and call, no Internet.Restarted phone multiple times no luck.Stranded at airport without service.This is 3rd time in 2 year.Absolutely not acceptable.Need to file Complaint. Nazim 

Redeemed points for additional 1 GIG and received a text at the same time saying that it's 75% used

I received a text from Public Mobile yesterday indicating that I have used 100% of my data service and I was unable to text anyone while on a road trip.  Today, I am at home, logged into Public Mobile and redeemed 10 reward points for an additional 1...

Overcharged on Credit Card an Automatic Top Up Fee?!?

I just got my credit card statement and saw that I was charged an automatic top-up fee but no idea how/why? I am not a new subscriber, been with Public Mobile for years. When I searched the community, I see people saying “For new customers, autopay i...

Phone reactivation

Hi there I'm trying to reactivate my phone but I can't payment did not come out there for a phone shut off I need it back on thanks money is in there

Need to put $20 on account NOT WORKING

I have been without a phone for a few days as I put $10 on and nothing happened so now I am trying to apply $20 and won't work.   I have the same SIM and phone number please help