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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

How come I can't change my plan to to a less expensive one?

I'm currently on the $29/month plan and one to change to the $19/month, but that option is not available, how come?

HOW I SOLVED THE PROBLEM OF: -> All outgoing calls NOT ringing

Resolved! Moving from Ontario to Alberta

Hello my husband and I are moving from ON to AB in a month. I would like to know if I could keep the same number but be charged lesser taxes with my plans as Alberta has only 5% get. Please let me know how do we change /update our PM profile with ne...

I paid twice

So I went online and ordered a SIM card. While purchasing the SIM card it made me chose a plan during this process. I paid $36+tax for my plan, plus the $5 or $10 charge for the SIM card itself. When the SIM arrived, during the activation process it ...

Phone bill

i just topped up my account on June 20 2025 a $60 voucher and $10 Voucher however it is still not active plan , please help to activate the plan on this account.

Internet doesn't work

HiSuddenly Internet doesn't work. Switched off phone, changed Carrier to T mobile, At&t, Verizon etc hut nothing works. Roaming is on. It was working until a day ago. I am currently in US and I have US, Canada, Mexico plan 60gb Internet.

Service

I am not able to dial out, it says emergency calls only, anyone know what the problem is?

Resolved! Plans

Hi,I presently have the old $15 plan. If I switch to the new and better $15 plan will I lose my data add on that I received as a gift from PM. Thanks

Resolved! I was double charged

Can’t find a way to send a ticket to get help with the double charge

Resolved! Subscriptions

Hi,What is the difference between Canada Wide and Nation Wide subscription. Thanks

Logging in to my account

I can’t log in to my account to see what subscription I have.

Early renewal.

I'm out of data and I need more so I bought a voucher for the amount ofy plan and need to renew it but it won't let me and my plan only end in a few weeks but I'd like to renew it now what are my options other then having to submit a ticket.?

Porting from PC Moblie to Public

This has been a huge runaround.Apparently, my previous carrier (Bell) sent a text to approve the number transfer, but I never received it. All I got was an email from Public Mobile saying the number had been ported over.Three days later, Telus inform...

Create a ticket

New phone

I got a new phone. But my number (already with public mobile) won't transfer when I log in and install a new e-sim.

I can't access to my account

I cannot access my account to change my credit card number because the identity verification process sends me the code to ********126 which I do not have access to.

Reward points

Hey Community,I recently changed my old $15 plan to new $15 plan and paid on June 15, my rewards points of 0.75 not credited yet, I sent a private message to CS agent regarding this matter, the CS wanted following information to authenticate. Is this...

Unable to port number

Hi, I'm trying a new activation and porting the number fails everytime. Also, I would like to change plan and go with the $34 60gb plan please.

Data Update to 15GB is still not showing, still shows the original 1GB

On Aril 28, 2025 I received a text message offer to update my data plan to 15G for $26/month to which I replied YES the same day and I received a text "Your new subscription plan will be added to your account and will take effect on your next renewal...

Paid for services i couldn't use

merged threads

Resolved! Can’t reactivate my account

My account was shut off a few days ago. When attempting to reactivate it, it’s trying to have me go through the entire setup process again instead of simply allowing me to use my registered credit card to pay. When attempting to pay via *611 it’s ask...

Mobile Data will not work anymore for internet connection

Hi, I have an Android phone - Ulefone X12 Pro The Mobile Data stopped working about a month ago. I can text and make phone calls only and use the Wifi No issues. I noticed my plan has 4 G. My phone is set to 3 G. If I set it to 4 G nothing works. ...

Data Throttle Via Youtube and Social Media

Anyone else see decent enough data throttling when viewing Youtube videos and social media such as Instagram? 1080P is almost unusable due to the amount of buffering that occurs and videos on other social media platforms take a couple seconds to star...

No Network

Hello, I am not able to make or receive calls on my public mobile, though my payments are updated. I am having an issue with the network. I even tried putting the SIM on another phone, but there was no difference.

SMS not working

I started a number transfer from Bell to Public Mobile yesterday. I received the confirmation text from Bell at 6:09 PM and replied “YES” at 6:11 PM. However, my phone still says “SIM not provisioned” and I can’t send SMS. Can someone please confirm ...

Double accounts, close one

My brother sent me a number for an eSIM. I opened an account and set up payment. My brother informs me that it is already paid for. He must have put it in his own name and bought the subscription himself. Therefore, I don’t need my own account and ha...

Account deleted after plan on pause for more than 90 days

Hello,I'm seeking help regarding my issue. To travel for a few months, I switched sim cards and stored my public mobile sim card at home.But upon my return to Canada, I couldn't find the public mobile sim card again, so I paused my plan. I just found...

Accidentally Deleted My eSIM – Can’t Access Account

Hi, I accidentally deleted my eSIM, and now I can’t log in to my Public Mobile account. Eversafe is sending the verification code to my number, but I can’t receive it since I don’t have the eSIM activated. I also tried scanning the eSIM QR code from ...

Number porting messaging not working

Hi there,i subscribed this afternoon. My phone number appears to be working for incoming and outgoing calls but I can’t send or receive messages.

Resolved! Delay in SIM Card Delivery - Request for Credit

Hi,I was advised yesterday to order the SIM card from Amazon as my initial SIM order through the website while purchasing the subscription has still not been delivered. My new SIM card arrived today from Amazon and I have activated the plan. See scre...

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