Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I bought a new to me google pixel phone, I’ve downloaded the app on it signed in to my account purchased a new ESIM got the notifications that it was installed. I can see it’s installed and I have it as the only active sim on this device. but it won’...
I need assistance as the eSIM installation has failed 3 times.
I want to use my points to pay my bill but it went to 1 GB for 15 days and I have sufficient GB SO How can I cancel to pay my bill only
Hi,I can't see my coverage status or my existing plan on my account. I don't want to change my plan. I suppost to have a long distance in my existing plan as per as I know when I purchased the plan but I tried to use it but it is not allowing me an...
Hello, There seems to be a problem with calling a toll free number. My husband and I both are with Public Mobile and have tried several times yesterday and today to call an 800 number. Every time either of us tries to call from our cell phones, we ge...
My phone used to work great from my house but now i can hardly get service. Only one bar shows and when it does connect the call often gets disconnected. when in other towns I get all bars showing up so its' no the phone. How do i fix this edited b...
Ok I click login in the chat to contact someone it doesn't log me in.I was traveling I selected call forwarding from settings I have disabled it and logout of Fongo. I still don't get calls, all my voice mail going to Fongo number! I've lost on medic...
Authorized Number transfer but cannot place or receive phone calls
How can I use my phone while in Europe.
trying to add my phone number to settings in my profile - no success. Keeps saying it will send code to email but this does not happen. Could this be due to the Time difference between Nova Scotia and wherever he Tech Support is located ?
How do I port out my number to another carrier if I am outside of Canada and can't receive SMS? So I don't receive any confirmation messages sent by Public Mobile.
I keep getting voicemail notifications when I check my voicemail I have no messages, android phone. Is there anyway to stop this?
I’ve tried several cards to make a payment and they all say can’t be processed. What am I doing wrong?
Has been more than 5 hours since I subscribed but I can't send or receive texts
I changed my number but didn't think to update things before doing so. Now I'm locked out of my Facebook, etc. Is there anyway since the number won't be in the availability pool right away that an admin or mod can get my old number back for me? I'm d...
how to I transfer stuff to a new phone
Hello new here. Just recently switched to public mobile. I go to the US frequently. My phone says it's connected to US networks both AT&T and T mobile whichever I choose. But it's actually not. I get no internet or service even though I am showing fu...
I'm trying to get into my account, have passed the 2FA, etc but I can't see my account overview or access anything to my account because it's undergoing maintenance for March??? It's end of July now.
I have just subscribed e-sim and unable to very the sms send to old mobile as i lost it and no access to that. Please advise how can i change the OTP to email instead.thanks
i have everything done, and set up with them. i did a number transfer. but the very last part of the proccess is asking for a code being sent to that number i cant use
Transferred to Public Mobile yesterday. SMS received and I responded instantly. Now I cannot receive any calls or SMS - I can only make outbound calls and have cellular data. Call the support and they advised me to reach out to my old provider to do ...
I ordered a Sims card and was supposed to receive it July 18th. How can I get a tracking number to find out were it is?
Hello,I have a new SIM card. I've created an new account, when I want to sign in I receive this message:"Already have an active subscriptionYou have an active subscription with Public Mobile. Please visit My Account or go to the Public Mobile app to ...
I’ve entered the wrong SIM PIN too many times. And I cannot contact support through the portal. help!!CS_Agent
I have been a client for several years, but now I can't login into my account anymore. Whenever I try it sends me to a page with "activation" or "login" options. When I click "login", it sends me back to the email/password page. I has been happening ...
Recently switched to Public Mobile and calls are working fine but haven’t been able to send or receive SMS from my number for a week and half.Ive followed all of the troubleshooting advice and nothing is working (reset network settings, etc).I tried ...
My wife exceeded the amount of attempts allowed for her SIM card. She cannot log into the support portal from her phone. What other options does she have in order to get a PUK code?
When I log into my public mobile account through the app or online, I am being prompted to activate a new subscription, even though I've already been a subscriber for years. Because of this, I am unable to manage my current subscription, and I need t...
it appears I am a client, but I have had no service from day one with you guys. Either get it running now or I’ll go to another provider
Hey everyone.Been super busy this summer and haven't been too active. I went to the VoLTE page and noticed the list of acceptable phones is gone. Along with the new IMEI checker. With that being said, how do we know what phones are now working with P...
