Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am seeing a plan for $23 listed on my laptop when I browse PM subscriptions, but when I go onto the phone app, it is not listed. Does the app need to be updated? The subscription was just posted in the last day or two.
Hello, I am so frustrated for the past two months. I have been trying to renew my payment with visa card and to no avail. When I submitted the card etc the payment just couldn't get through. Can you check?I have been trying to pay since February a...
hello just wanted to know i wanted to change my plan to 29 per month , please advise should i do it today on 30 april or on 1 May
Am I going to be able to activate (and port) my Canadian Number from Virgin to PM if I am doing it from Thailand ?
I forgot to add referral xxxxxxxxxx code when opened my account, could you please help.Thanks Tony
The $50 100GB 5G plan has one simple issue: It does not display the Unlimited Data at reduced speeds title within the Public Mobile app.App for existing customers:Website:-----------So the conclusion is: People may get confused about the plan if they...
I still have no service since signing up last night. Ive restarted my device multiple times. And my other provider has been cancelled but I cannot make a call or text with public.
Can someone from accounting call me to take my payment details?The website has been broken for days. The chatbot said to: 1. Open the Public Mobile app or log into My Account on the website.2. Visit the 'Payments' section.3. Choose 'Update Card Infor...
Public mobile is part of Telus and uses Telus’s network my wife and I can’t take a phone call in the house, have to go outside and then the call still drops off. The best we can get inside or out is one bar. What can we do
Hi All,I just attempted to port my number from Koodo, however, I can't seem to log into the app. I tried waiting 5 mins after logging out and reinstalling the app, but to no avail. I need to complete the activation in order to get the sim card. Th...
I am a current customer and want the new offer of the usa canada plan it is not offered in my account page
I just want to make sure I read my plan change details correctly.I just made a request for a change on my next billing date.Going from $40/month for 15GB of 4G Data to $34/Month for 50GB of 5G DataJust want to make sure I am actually saving $6/Month ...
When subscribed i had work email that is not in function nowNow i can not log in
Hello!Long time 3G flip-phone user here. Now that the rewards program is changing, I was thinking to move from the $20 province-wide plan to the $15 Canada-wide plan. I do see that it is 4G, though. Will I be able to use my 3G flip-phone with this pl...
I try and reset my password and it accepts the password and then shows my account is locked. I waited the 3 hours, 24 hours etc and nothing. Can someone help?
Have opened tickets before to get help with a PM agent but this is the first time the agent wanted my full name, address, phone number and eSIM number in order to identify my account. Should I be worried about giving my eSIM number out along with my ...
Hi My husband has a public mobile account. Hasn't logged in in a while. Reset his password successfully but when trying to login, it keeps saying password is incorrect.
I've turned off all the iPhone 8 software updates that I can. Every evening at 12:17 am and again a little later in the early am, I have data usage. This also happened in the last 2 weeks while I was in the US. Is there any way to find more informati...
I have precisely the same problem; it too started in March. It seemed to be subsequent to a promotion of free supplementary data.
Activation failed without any reason, asked me to find customer support but no agent is available, tried a million times, please refund!!
Hi. I am using a Samsung A52 5G, it used to pull 5G from Telus, Bell.I have added a 5G Public mobile plan, unfortunately it does not pull 5G. My area support fully 5G, I have tested my public mobile 5G Sim to an iPhone 14 and it does pull 5G no probl...
To say that I am disappointed with Public Mobile would certainly be an understatement. However, to be fair, their coverage area, plans, and pricing are unmatched in the Canadian sector What disappoints me is their so-called customer service. Yes, I d...
Hello,I have been with PM for many years with 1G data plan. In about March PublicMobile sent me a message I was loyal client and I was awarded 30GB data for 175 days.I think 30GB is big enough so I changed my play to a 250MB plan. But after change th...
Why is my daughter's phone asking for a PUK code?
I helped someone transfer their phone to Public Mobile. When I receive texts it shows as a temporary number they were given before their permanent number was assigned. How do I fix this?
I recently transferred my number from bell but cannot use text but I can call from the correct number, how can I use text? I made sure it was the correct subscription and I can use data but not sms messaging
Incoming calls go straight to voicemail if iPhone's WIFI is on. If I turn WIFI off it works fine and I can receive calls.Iphone 13 PRO MAX.I tried to restart the phone. I tried to remove eSIM and added it back. I tried switched to different data mode...
Hello,When signing up for my account I was assured that my bill would be discounted $1 for every year I was subscribed and $1 for every referral I made. It seems that PM is no longer honoring this. Please re-add this discount to my account.
I am porting a number from telus. I mistakenly choose Roger's as the company where I was porting my number from and also didn't had the corporate account details, which I do have with me now. How can I edit my subscription windows, as it doesn't let...
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