Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Login problem

Login not working. Tried changing password by can't find password or email. Need to update payment information on auto payments before next payment due. Nothing is working and support chat couldn't find the account.

CS_Agent

Help please with my account

Unsubsribe

Where do I find the Unsubscribe selection?

Activation and Number Transfer Issues

I am at my final step of transferring my ESIM but the transfer was not succesful. I need help.

Help!

I broke my cellphone, which had an E-SIM. I am switching to another provider and am unable to reply to the SMS to confirm the switch. New provider says Public Mobile can bypass the SMS to allow port transfer.

Resolved! Data throttled back in the USA

While I was in the USA - North and South Dakota, my data seemed to be throttled back or not available. I couldn’t use any maps and texting, but the phone did work. Has anyone else had any issues while in the USA?

Resolved! activating a new sim card on an existing account

how do I activate a new sim card that I have purchased for my phone because my old sim card has stopped working properly?

Number transfer

Hi Public Mobile Support, I am trying to port my Canadian phone number from CTExcel (China Telecom MVNO) to Public Mobile, but CTExcel is not listed in the “Old Service Provider” dropdown in the app, and there is no “Other” option available. I have t...

Subscription

Once I leave PM, do I still have access to my account on PM?

Resolved! how to get a ticket

Resolved! Data issues today (March 11, 2026)

Hello,My data doesn't seem to be working. Calls are fine though.Are there any known issues today?I've already tried restarting my phone, turning data off/on, etcAny help is greatly appreciated!

toll-free calls?

I can’t make any toll-free calls. How do I fix this?

Resolved! Ported from Fido – calls and data work but cannot receive SMS

Hello, My number was ported from Fido about a week ago.Calls and data work on Public Mobile, but SMS still goes to the Fido SIM.During the port process I replied YES to the authorization SMS,but later I received a message saying no reply was received...

Hi there., I paid twice when I was changing plans

Hi I paided twice while I was charging subscription

Change plan

Hi I have to change my mobile plan

???

Why is it that i pay for a $20/month plan and then the second payement you guys are trying to take double it.

Resolved! Issues with eSIM and account activation

Hey there!Few minutes ago I subscribed to a plan and proceeded to activate the eSIM but the app refused to set it up for some reason and told me to reach out to support and I cannot do anything at the moment except contact support. I also cannot cont...

Accidental Triple Charge – Request to Cancel Three Payments

I’m currently overseas and wasn’t familiar with the system. Because the internet was slow, I accidentally clicked several times. I hope this issue can be resolved as soon as possible. Thank you for your help.

Resolved! I have been charged twice

I have been charged twice when I renew my subscription with a new credit card. I submitted a ticket 1 week ago but still no answer. Please help

Payment invoices 2025

Is there the way to get my payment receipts for the year 2025? I need it for my taxes

Reactivation my line after suspending for time being

Hello I am trying to reactive my line after pasung the line for 3 months. However I am unable to do so online using my account. The only option available is to purchase new Sim amd new plan. Trying to reach customer support but the chat bot is not al...

Cancel please

Hello, I tried to switch to Public Mobile last Thursday and I received the eSIM.But something went wrong, and I am still using Freedom Mobile.I would like to cancel the transfer to Public Mobile and keep my Freedom Mobile service. PLEASE HELP ME. I w...

Resolved! Auto Pay Failed

Hello, my auto pay failed, I'm trying to process the payment manually but cannot find anywhere to do so, how do I do this before my phone line gets cut off due to non-payment?

PUK code

What is my PUK code?

I was charged after unsubscribing !?

I unsubscribed from my phone plan, and bought some individual add ons and data, i had 20$ in my public mobile account, which was automatically taken to pay for the plan that i already unsubscribed from?! Can i get a refund please

Esim

I need a sim card with data for my trail cam. I accidently selected e sim. how can i cancel subscription and order a sim card with out waiting for the month to expire?

Request for Refund for Duplicate Charges

Hello,I’m writing because I accidentally clicked the subscription three times while trying to understand the description. Since my English is not very good, I didn’t realize it had gone through multiple times, and I was charged three times on my phon...

New e-SIM and subscription

Hi there,I have missed renewals of my subscription and my SIM card has been disconnected.i am in the process of resubscribing and I want an e-SIM card. Unfortunately after following all the prompts, when I reach at the payments, payments fail. How d...

Resolved! Final Invoice

Moved to Freedom Mobile to get international data roaming. Now i cannot access my account to get copy of my final invoice.

ESIM card

I am new and recently moved to Public mobile I have an issue with my phone I got the eSIM but my phone shows as no SIM card And I can not send or receive any direct calls.

Community

Forum Posts