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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 10003 Views
  • 100 replies
  • 25 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 20714 Views
  • 181 replies
  • 24 Bravos

Phone number not eligible for port

trying to transfer my old number to public mobile, after trying it once, and reply "YES" to the transfer message, it replies me " having trouble transferring your number", and then trying 2nd times,it shows " Phone number not eligible for port"what c...

yuhuan by Great Neighbour / Super Voisin
  • 111 Views
  • 3 replies
  • 1 Bravos

Resolved! 'unlimited' minutes and texts with $25 plan

I looked at my plan usage today and I noticed that the 'unlimited minutes' and 'unlimited texts'  showed the number of minutes and texts I have used during this billing cycle.    However , it also showed 'minutes 'left and 'texts' left.       I think...

GeorgeO by Good Citizen / Bon Citoyen
  • 203 Views
  • 4 replies
  • 0 Bravos

Problem with 5G speed

I have a Pixel 6, it is 5 G compatible. When I changed its setting 5G connection speed, as I have a 5G plan. So it doesn't work, the speed is getting is barely 1G or 2G. Tried restarting the phone but still the same thing. Can you guys help me out pl...

Gomzy by Great Neighbour / Super Voisin
  • 199 Views
  • 4 replies
  • 1 Bravos

7B1 your phone is not activated on the network

Hello, i swtiched to a new 40G 34$ talk and text and data plan and the cycle renewed today and whenever we call outgoing it says "7B1 your phone isnot activated on the network please call client care for more information.It can receive calls.  I have...

DPresto by Great Neighbour / Super Voisin
  • 162 Views
  • 3 replies
  • 0 Bravos

Phone doesn't connect to Public Mobile

My phone will not connect to public mobile, put the SIM in yesterday and paid for everything fine, was able to transfer my phone number so I think I signed up properly and everything, but still won't connect.I have restarted my phone, turned it off t...

L1nnea by Great Neighbour / Super Voisin
  • 257 Views
  • 8 replies
  • 0 Bravos

Resolved! Call Display is not working for me

I just ported my number to Public Mobile 4 days ago. However the call display function is not working for me, all the calls I receive is showing "No Caller ID". I have tried restarting the phone and turning the caller id feature on and off in Setting...

buriburi by Great Neighbour / Super Voisin
  • 266 Views
  • 6 replies
  • 0 Bravos

I never received the sim.

I made the mistake of trying to switch to this company. I never received the sim, I can't cancel because there are never agents available. How can I get my money back and close my account?

CrisReyes by Great Neighbour / Super Voisin
  • 185 Views
  • 6 replies
  • 0 Bravos

how to change the credit card on file

Hello. I have tried few times to change the credit card on file, but an error always appear saying, "there are issues, please try again later". Please let us know why this issue, and how to correct for changing the credit card. Thanks. xxxxxxxxxxxEdi...

nefebo by Great Neighbour / Super Voisin
  • 123 Views
  • 2 replies
  • 0 Bravos

Problems since switching to Public Mobile

Hello,  Since switching to Public; at random, texts won't go through and I'm also not able to do phone calls. I reboot my phone many times a day. Any solutions??THanks,Celine

CelineG by Great Neighbour / Super Voisin
  • 161 Views
  • 3 replies
  • 0 Bravos

forgot email

I need to update the expiring credit card info for my daughter's account, but I forgot the eamil I used for her account.  I selected "Forgot email", then enter "Phone Number", but the link was sent to the email address which I forgot. This does not m...

ychuang by Great Neighbour / Super Voisin
  • 113 Views
  • 3 replies
  • 0 Bravos

Trouble porting a phone number

HiI recently moved my son, my daughter, and myself from Rogers to Public Mobile.  My daughter and I switched over fine, but my son is still having problems two weeks later.He can receive/send texts and has data, but he’s unable to make or receive pho...

GB71 by Great Neighbour / Super Voisin
  • 134 Views
  • 2 replies
  • 0 Bravos

Changing email

Has anyone had a problem when changing their email in their self serve account/eversafe iD? I get an error message "Failed policy validation". My old email remains but my new email recieved a public mobile email saying my email has been updated to it...

RavingRaven by Model Citizen / Citoyen Modèle
  • 172 Views
  • 3 replies
  • 0 Bravos

double payment and issue submitting ticket

@CS_Agent  I signed up for the Black Friday promo and was prompted to pay for my first month and sim card at sign up. When the sime card arrived I was prompted for payment again when I was activating my card. I've been trying to submit a ticket to po...

omi5201314 by Great Neighbour / Super Voisin
  • 110 Views
  • 2 replies
  • 1 Bravos

Resolved! No access to Data

@CS_Agent My wife and I both removed our PM sim card for 2 months from 8 Oct while we were out of Canada. I replaced my sim on return. My phone / text service works but I cannot get access to data on my iPhone 14. On the iPhone Control Centre page, t...

ChrisSterry by Great Neighbour / Super Voisin
  • 232 Views
  • 5 replies
  • 0 Bravos

Subscription not activated

I followed all the steps, and at the final step this error happened. I have Koodo esim card. tried to contact the CS but I keep receiving a blank page once I try to contact an agent. they already dictate the money. 

NadaE by Great Neighbour / Super Voisin
  • 204 Views
  • 6 replies
  • 0 Bravos

about "subscription not activated" issue over two weeks

Hello all, I ordered Black Friday deal with eSim option, but failed at activating using public mobile App on my pixel 6a phone. now I was stuck in the middle of activation, and the public mobile app keep showing "subscription not activated". I have s...

Neil2006 by Great Neighbour / Super Voisin
  • 228 Views
  • 6 replies
  • 0 Bravos

Resolved! US Roaming not working (on island of Hawaii)

Per the chat support app, I was instructed to address this post to @CS_AgentI was recently on the island of Hawaii and had activated my US Roaming add-on.  I made sure my Data Roaming was switched on.  For whatever reason, I was unable to use the cal...

Dank_ferret by Good Citizen / Bon Citoyen
  • 712 Views
  • 26 replies
  • 0 Bravos

Resolved! Not receiving incoming texts/calls

Hi, I have been having problems with incoming calls/texts. Whenever anyone calls me, it goes straight to voicemail for that person. But If I can call the person and it works.

Truong8055 by Great Neighbour / Super Voisin
  • 175 Views
  • 3 replies
  • 0 Bravos

joining public mobile

i am trying to download the public mobile on my new phone but l am getting a error message it is saying ask your it for the correct qr code how do l fix it

mickey78 by Good Citizen / Bon Citoyen
  • 349 Views
  • 16 replies
  • 0 Bravos

i cannot receive incoming call

I have a Galaxy Note S20 Ultra. Since I got this phone, I couldn't receive any incoming calls or messages. I thought there was something wrong with my phone. My phone broke, so I bought the same model, and I still have the same problem. I tried anoth...

joper by Great Neighbour / Super Voisin
  • 187 Views
  • 6 replies
  • 0 Bravos

Beware purchasing add-ons from public mobile

Purchased the US data add-on from public mobile and it did not work.They claim it takes 30 days to get a refund.. which the best they can do. lolDO NOT BUY add-on's from this rip off company. 

Service not working

Helloi am writing this because of service issue. I registered the service Nov 18 and i just found out i cannot get any phone calls and texts from friends and coworkers who use different company(like fido and rogers) phone service. I can only get phon...

Jyhwang by Great Neighbour / Super Voisin
  • 103 Views
  • 2 replies
  • 0 Bravos

Wall phone

My folks have a old-fashioned corded wall phone that runs through a ZTE box, which has a SIM card in it, currently with Rogers. Will this box work with Public Mobile? If yes, anything I should know before switching them to PM? And how to switch over ...

Sonj by Good Citizen / Bon Citoyen
  • 255 Views
  • 8 replies
  • 0 Bravos

5g

i did the black Friday deal 5 g  20 gigs for 34 dollars . my renewal was Friday its now Monday and i am only getting speeds of 18 magabites download . i did reboot plus airplane mode  i have a Samsung s22 5g any suggestions would help thanks

porcupine by Model Citizen / Citoyen Modèle
  • 378 Views
  • 9 replies
  • 1 Bravos

Payment Cycle and $39/50GB Plan Upgrade Clarification

Hi guys, I just saw that Public is offering a $39 plan for 50GB of data at 4G promotion. I'm currently on the $25 plan.However, my payment cycle just started today, and I made a payment. If I decide to switch from the $25 plan to the $39 plan before ...

other

hello good evening this is peter and l am just wondering if l am able to transfer my esim card from one phone to another phone and keeping my same phone number and plan

Mickey4 by Good Citizen / Bon Citoyen
  • 227 Views
  • 7 replies
  • 0 Bravos
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