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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1686 Views
  • 23 replies
  • 12 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30165 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41856 Views
  • 185 replies
  • 29 Bravos

Data added but not available

Hello PUBLIC MOBILE. I've added a lot of data to my account and while it's available on my phone I can't get it on my computer. Is this a cache issue? Can you please fix the process so everything isn't managed in the local cache? Thanks!

Icefloe by Great Neighbour / Super Voisin
  • 248 Views
  • 3 replies
  • 0 Bravos

Changing payment

I am trying to change my payment method from M/C to Visa but the manage subscriptions is not allowing the changing of payment info 

GAP56 by Great Neighbour / Super Voisin
  • 288 Views
  • 4 replies
  • 0 Bravos

Resolved! Service

Réactives my service i pay After ! Yessss that’s Notroublas  !

Notroublas1 by Great Neighbour / Super Voisin
  • 163 Views
  • 1 replies
  • 0 Bravos

International call

I would like to inquire about the possibility of adding Bangladesh to the list of countries that Public Mobile customers can call. Several new packages have been introduced that include calling to India and Pakistan, but Bangladesh is not yet include...

Syaket by Great Neighbour / Super Voisin
  • 332 Views
  • 2 replies
  • 0 Bravos

Resolved! Got new E-sim. Shows no service

Hi, I just got a new plan (new number, not a port). I got it as an E-sim while I have a physical sim from my previous provider still installed and working. However, the new public Mobile sim shows no service. Any suggestions?

Huzaifah by Great Neighbour / Super Voisin
  • 247 Views
  • 2 replies
  • 0 Bravos

Resolved! Data purchase by mistake

 I mistakenly had in my chart a $40 data purchase and I repurchase my monthly subscription only for me to automatically purchase the $40 in addition …. Please can I get a refund 

Barima by Great Neighbour / Super Voisin
  • 206 Views
  • 2 replies
  • 0 Bravos

Resolved! US Add-on isn't working

Help......I'm in the US and I have added on the US- talk - text - 3 GB data......twice now. Both times it's worked fine. Today we were heading to Georgia and discovered that my add-on had expired, so I tried to add-on the same US plan-talk, text & 3 ...

bigharry666 by Good Citizen / Bon Citoyen
  • 617 Views
  • 10 replies
  • 0 Bravos

Phishing attempt

I just received a call from someone today about how they have been receiving texts and calls from my number even though I've never called or texted them. How do I stop that from happening again?I don't want to get in any sort of trouble. 

Help6 by Great Neighbour / Super Voisin
  • 196 Views
  • 2 replies
  • 0 Bravos

people haven’t been able to reach me

I bought a phone number from PUBLIC mobile 3 days ago, but people haven’t been able to reach me, and I’m not sure what the issue is. My phone number is xxxxxxxxxxxxxx.

SIM Card Error

Hello!I'm getting a SIM Card error, and I've worked through the troubleshooting (restart phone, then remove SIM and restart phone), and the next step is to request assistance from a @CS_Agent I also purchased a new SIM, but I can't even apply it to m...

CDSHR by Great Neighbour / Super Voisin
  • 161 Views
  • 2 replies
  • 0 Bravos

Resolved! Public Points?

what is the difference between those saying International , or Canada US? how about other that said neither

StMartinH by Great Neighbour / Super Voisin
  • 254 Views
  • 2 replies
  • 0 Bravos

Resolved! Referred By A Friend

Hello!I just transferred my phone number minutes ago to public and was referred by a friend. When I put there referral code and hit submit, I expected it to be part of my profile..but there is no $10 credit and it doesn't show!What can I do to resolv...

JayKay27 by Great Neighbour / Super Voisin
  • 376 Views
  • 5 replies
  • 0 Bravos

Resolved! Cant access my public mobile account

My iphone 12 bit the dust. motherboard is shot. It has a public mobile esim installed. I can't access my email because it wants to verify me via text and I can't access my Public mobile because it wants to verify me through my email It's a continious...

cpetitclerc69 by Great Neighbour / Super Voisin
  • 425 Views
  • 6 replies
  • 0 Bravos

Iogin

Can’t login, app keeps looping to login page. Have not had cell service or data since switching to public. SOS

Nicole29 by Great Neighbour / Super Voisin
  • 362 Views
  • 3 replies
  • 0 Bravos

Group plan

Hi, My partner and I have individual plans with public mobile.  I would like to enquire if there is any group plan that includes data for both of us ? Thank you, Anamika

Anamika by Great Neighbour / Super Voisin
  • 341 Views
  • 4 replies
  • 0 Bravos

Resolved! Subscription before phone with eSim?

I've never used an esim, I'm hoping this gets answered before the sale ends. I purchased a phone but it will only arrive on Monday. I'm looking for a bring your own phone subscription and there is a sale on that ends today. Can I subscribe today to g...

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