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Forum Posts

Contact

Does anyone know a phone number or an email address where I can contact Public Mobile?

Bailey1 by Good Citizen / Bon Citoyen
  • 161 Views
  • 4 replies
  • 1 Bravos

Service Problems?

Is anyone else having problems with their phone service, and how do you report it when you do? For the last 2 days, everyone calling me goes straight to Voice Mail. Also outgoing calls that I am making are either failing or taking a much longer time ...

Advantage by Good Citizen / Bon Citoyen
  • 149 Views
  • 11 replies
  • 0 Bravos

can't add credit card

Hello, after over a year of automatic payments my credit card suddenly stopped being accepted by public mobile. The card works everywhere else. I was able to add a different card to my account and make a payment, but the original card says "unable to...

chris_s by Great Neighbour / Super Voisin
  • 109 Views
  • 5 replies
  • 0 Bravos

Resolved! Question

I forgot my pin number how could I get it back?

Hatimelhag by Great Neighbour / Super Voisin
  • 75 Views
  • 1 replies
  • 0 Bravos

My referral and me did not get the $10 bonus.

I referred a friend to Public Mobile, and neither of us got the $10 sign up bonus. Any idea why? The code was definitely used, and I have 1 referral under my rewards. But we did not get the $10 bonus.

jmbits by Good Citizen / Bon Citoyen
  • 142 Views
  • 8 replies
  • 1 Bravos

Is there a plan lower than 15 dollars per month?

Hi,I am an international student and I am visiting my home country for the next 4 months. I don't want to lose my current phone number and I have selected the minimum 15 dollar per month plan while I am not in Canada. However, I wanted to know if the...

Number

Why is there no number I can call. @Anyone

ryanchurch by Great Neighbour / Super Voisin
  • 94 Views
  • 4 replies
  • 0 Bravos

Self serve login is not working

Hi actually I am trying to get in the website but it is continuously showing internal server error how long does it will take to fix it I want to top up my account.

Harman1234 by Great Neighbour / Super Voisin
  • 123 Views
  • 4 replies
  • 1 Bravos

Not recieving calls and text, cannot log into my account

I noticed recently my phone signal symbol as an "!" Beside it. So I check my account and I owed money (as my card recently expired). So I signed it, added new card and paid the amount and added auto renewal. Payment was confirmed in statement. Howeve...

ArranB93 by Great Neighbour / Super Voisin
  • 770 Views
  • 4 replies
  • 0 Bravos

Can't access my account overview page

Is there a network update or something going on right now? it is 12:12 am Tuesday May 10, 2022.I was trying to check my account overview page but just get a blank screen with "internal server error" in tiny letters in top left of the screen.

J-L by Model Citizen / Citoyen Modèle
  • 175 Views
  • 6 replies
  • 0 Bravos

Unable to receive phone calls

I just paid my plan, changed my SIM card after I received the confirmation that my old cellular company could transfer my number to Public Mobile. Now, I can make phone calls, text, use my data, but when someone else calls me, it says that my phone n...

Laurie2107 by Great Neighbour / Super Voisin
  • 101 Views
  • 6 replies
  • 0 Bravos

No service

I just activated SIM, paid for plan, my google pixel 6 phone showing public mobile however no service no network, tried everything, not working

AliyaH by Great Neighbour / Super Voisin
  • 126 Views
  • 4 replies
  • 0 Bravos

SIM Card Order

Hi,I placed an order last Sunday for a SIM card (Order 291406) and have yet to receive the SIM or a tracking update. I’m wondering if there’s a way to find out what happened to my order or to get a status update?Thanks

juanisarli8 by Great Neighbour / Super Voisin
  • 85 Views
  • 5 replies
  • 0 Bravos

Voicemail

I have tried re-starting my phone and then trying voicemail. I have tried to re-set my password. Still says there is an error. I just can't seem to enter at all into my voicemail. Kinda frustrated

Andrew91 by Good Citizen / Bon Citoyen
  • 105 Views
  • 4 replies
  • 0 Bravos

Resolved! Re: Cannot receive verification codes

I am new to Public Mobile and am having the same problem. But my area code is 289, which has been around for quite sometime. I also have problem sending text to another 289 phone (Freedom Mobile). It takes forever to get delivered, sometimes 30 minut...

paul148 by Good Citizen / Bon Citoyen
  • 133 Views
  • 3 replies
  • 0 Bravos

Internet speed very slow

I switch both my wife and I to public mobile recently and we're both having some speed issues. Mine do now seem resolved by removing the LTE connection where I went from 1Mbps to 9.56Mbps average which should be fine for me (though the speed fluctuat...

FlipNB by Good Citizen / Bon Citoyen
  • 235 Views
  • 13 replies
  • 0 Bravos

Data?

Hey, I’m in Canada, and wondering if my data will work when I travel to Asia etc?

Jacob2222 by Great Neighbour / Super Voisin
  • 105 Views
  • 6 replies
  • 0 Bravos

Account Expired and New Card

Hello, Received a new credit card and my account was deactivated. But I am wondering my sim card is still active? I don't know how to deal with this. Hoping someone could advise.

new card

how can i get talking to a real person about my account

Humphrey by Great Neighbour / Super Voisin
  • 88 Views
  • 4 replies
  • 1 Bravos

Get Support:: Contact Customer Support

Contact Customer Support The official method Public Mobile prefers customer support is thru the Chat bot SIMon Click here The alternative method is thru private messaging while initial contact of this method is actively discouraged you may access it ...

Resolved! Porting a phone and number from a recent inactive Telus Account

A friend wants to create an account with PM with a phone that was on Telus. He let his contract expire so he is no longer a Telus customer and owns the phone. He received a SIM from PM and is ready to go!QUESTION- Can he create a PM Account and still...

DvAbCanEh by Great Citizen / Super Citoyen
  • 144 Views
  • 5 replies
  • 0 Bravos

Resolved! Receiving SMS when abroad

Can I receive SMS when I am in Europe?My bank, CRA and others sends verification codes by SMS. Will I receive them when I am in Europe?

Thomas_Meyer by Great Neighbour / Super Voisin
  • 153 Views
  • 5 replies
  • 0 Bravos

Resolved! Phone details for Public Mobile's phones

Hey, When going through all of the phone options being sold by Public Mobile, I notice that the "Phone Details" button for every one of the phones doesn't work. Click on it and nothing happens. So I can't see any of the phone specs.Is this a me probl...

steveb11 by Great Citizen / Super Citoyen
  • 163 Views
  • 5 replies
  • 0 Bravos

How can I resubmit a Port request?

I recently ported a number from freedom mobile to public mobile. And I didnt Received any message on my old sim. How can I resend the port request?p.s my freedom sim is working.

pparth2631 by Great Neighbour / Super Voisin
  • 100 Views
  • 4 replies
  • 0 Bravos