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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! 3G Shutdown Can I Wait

I'm in Ontario. Can i keep my old Samsung phone/PM plan until March of 2027? Is there a need to rush get a new phone or switch to Telus?

sms eversafe codes to a different phone number

I want to login and manage a phone account that I already own but it's for a different phone number. When I try to login for it an sms is sent to the phone under that account. I want those sms to come to my phone, is this possible in account manage...

Cancel

Please cancel xxx xxx xxxx

Unable to update payment info

My account is stuck on ‘Manage Payment Method’ with ‘notAbleToProcessRequest.’ Please reset my payment profile and clear all stored payment tokens so I can add a new payment method.Note: Public Mobile is whitelisted at bank

3G Shutdown Message

I received Public's text message telling me about the planned shutdown of its 3G network. The message states that after the shutdown in March 2027 my device will no longer work on the Public Mobile network. My question is this - if my device is 4G (...

3G ending

We use a seniors flip phone (Jethro SC330).I assume that I will have to buy an updated flip phone and they all seem to use a small nano sim card.How do I order a nano card for my new phone and if I order one will my existing Jethro phone be out of se...

Two payments in the same day

How do I get credit from my last October overpayment they deducted from my credit card all I want is a credit

Bill history

I need my billing history. How can I get it

Lost cellphone!

Without it, I can't authenticate into Public to mark it as Lost!I also can't authenticate into my regular email client, but that's another story...What can I do to suspend service on my account while we sort this out?Please don't say: "Sign in and......

Long distance add on not working

I need to make a call to the UK. Spent about an hour in this stupid support system trying to get help. This is beyond frustrating. I need to make one phone call and it's costing me $16 and change. How ridiculous is this? I purchased 300 international...

my service has been cut off

My wife's service has been cut off. We have auto pay and the amount has been paid through our credit card. Who do we contact to restore the account?

Resolved! 3G shutdown, and switch to Telus offer

Greetings.Below is part of a message I received from PM..."To help you stay connected and make switching easy, we've teamed up with TELUS to offer you exclusive savings on 5G plans like 12GB for $25/mo. Plus, you can keep your current device and phon...

I can make calls but I can't receive calls please help

About 3 days ago I switched from Rodgers to Public Mobile and I can make calls but people just get the answering machine when they try to call me. I need some assistance please

Resolved! Motorola One G5 Ace - Text re switch to telus

I've got a Motorola One G5 Ace, it does have VoltE functionality, it's showing enabled but grayed out in the *#*#4636#*#*and shows up on the Koodo and Telus whitelist. Is it compatible? Or Is it just not compatible because PM hasn't added it to their...

Resolved! 4011 message Public Mobile switch to Telus?

Following.... Family member got same message.

Text re switch to telus

Got a text saying network won't work after march 2027 is this true @members

Why 3 monthly Cell phone charges

We have 2 cell phones using Public Mobile but receive 3 charges to our account: Please explain why.Apr 16/26 $21.47 (CIBC M/C)Apr 23/26 $40.68 (CIBC M/C)Apr 24/26 $39.55 (CTGA)Thank you. written Wed Apr 29/26 @ 4:50 am

Block a number from voicemail

I have a debt collector that has been calling me for YEARS. I did speak with them once about 6 years ago and it was discovered that I had never dealt with the company they were calling me about. They are still calling 2-3 times a day EVERYDAY. When I...

Trouble activating account

I’ve tried numerous times submitting payment and I then get error code: M.8702 indicating issues setting up my account, but my payment was processed. Will I be charged numerous times and will the subscription deal I wanted still be available? I’m new...

didn't get reciept/confirmation after purchasing esim

i bought a esim and i have no access to it. all thats happened is my main phone number has now split into two seperate numbers, BUT ITS THE SAME NUMBER. on an iphone 12 mini. literally only reason i bought it was to get an esim for my business . neve...

Text messages periodically deleting themselves.

Seems to be mainly pictures or within group texts.How to resolve?

Connection issues in Sarnia ON

Hi, A friend and I are both on PM in Sarnia, and are having the same issue. The data connection keeps dropping and we both get a ! on the cellular signal icon on our phones.This is impacting RCS messages as well, which is making text messaging diff...

First month user: Signed up on March 29th and services suspended on April 28th with no discount?

I signed up on March 29th was gonna pay today and looked at the account and showed suspened, went to pay the amount and the 50% promo fell off? is this the case with public mobile?

Resolved! 3G shutdown VoLTE support Saskatchewan

I just got the text message. I'm still rocking an S10e which is not a supported device for VoLTE according to PM. I'm on a 4G plan ($25 for 10GB a month). I also live and exclusively stay in Saskatchewan and rarely ever leave the province so I'm not ...

URGENT: How to get old number back

I accidentally entered wrong number during transfer, got assigned new number. Need my original number restored ASAP.

My former credit was cancelled. However I am not able to access my account to change it.

I can't login to my account. If I choose I don't remember my email, it asks for a phone number... If I enter my Public Mobil Number which is still working for which i used for years. It will not send a recover pin to that number it asks for a numbe...

SMS from 4011 - Public Mobile - shutting down 3G

I got the same message and when I called Telus they took me through a big speil then wanted me to send them a text of my photo ID...I got creeped out and said nevermind LOL. I'm on 5G now anyway, so I should be good, right?

HELP! Porting Number

We were porting our number from Telus when our device died. By the time we got it charged back up and logged back in, the porting transfer code had expired. We called Telus, and they told us to contact Public, but we cannot get a hold of anyone in c...

3G Shutdown and Pixel 3a Concern

HiCurrently on a 4G Plan with PM.However, I received the text message today saying that in March 2027, 3G will be shutdown.Now I use an old Pixel 3a and I know its 4G LTE and its VoLTE capable. And the network on my phone that I use says LTE (recomm...

Public Mobile - shutting down 3G

I got the same message on one of my public mobile accounts, looks like Telus trying to scare people to switch and why would you switch to a more expensive plan? Public mobile wont be closing anytime soon.

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