06-02-2026 05:19 PM
I can’t make toll free calls, I have restarted my phone and it still won’t work. How can I fix this?
06-02-2026 05:41 PM
@TimotheaG
You must have come back from abroad. This snow a common issue for members that returned back to Canada. A CS_Agent can fix your issue.
06-02-2026 05:20 PM
hi @TimotheaG
you will need PM support agent to refresh you account.
submit a ticket with CS Agent using Chatbot here: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Ticket", Then click the following in order: "Account Management" , "Log In". (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email") If any issue with ticket submission, you can submit ticket by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
