Data not working

[Levijwang]

I switched a few months ago from Lucky. I now have an eSIM. I cancelled my old account but left the sim card. I kept getting asked which data plan to use so finally removed the old sim. Now my public data won’t work. I have more than half my space left. I’ve restarted the phone and it’s still not working. 

[CSA_PM]

We appreciate your escalation. An agent is already assisting the customer and will ensure they receive the support they need.

[Levijwang]

Thank you! No luck. I’m using motorola

[softech]

@Levijwang 

there is a chance that the error was there because the Public Mobile esim is already installed and just not properly enabled

On Android:  Check your Sim Card Manager and make sure PM sim is enabled.  

On iPhone: check Settings > Celluar, make sure the PM eSIM is set as Primary on "Cellular Plan Label" and "Turn on This Line" is toggled on

Next,  reboot the phone and click Reset All Networks on your phone and it will work.  (Please note that Reset all Networks will also erase your saved Wifi and Bluetooth connections, but you just need to add them back after). Also, it is possible you have to reset it multiple times for it to work.

If it still does not work, open ticket with PM by private message CS Agent using this link:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor the Community inbox (envelope icon on top right) after ticket submitted, CS Agent will reply there