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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1089 Views
  • 19 replies
  • 11 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 29876 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41679 Views
  • 185 replies
  • 29 Bravos

Transfer my service to publis while in Florida

Hello. My mom is currently with videotron and would like to transfer to her numer and service to public mobile. Is is currently in Florida for a few months and was wondering if she can to start the transfer while she is in Florida 

Suds by Great Neighbour / Super Voisin
  • 146 Views
  • 5 replies
  • 2 Bravos

Resolved! Plan is different on Public Mobile web account versus phone app

Can anyone explain why I see an old plan on my Public Mobile phone app, but when I log in online it shows the correct newer plan?I changed my plan online on Dec 21, 2024. It was set to change to the new plan on the next billing cycle starting January...

waterboyPM by Great Neighbour / Super Voisin
  • 151 Views
  • 2 replies
  • 0 Bravos

Resolved! Where do I find my "case number"?

I've been private messaging with an agent but then lost communication with her. Then another agent sent me a private message offering to assist me, but asked me for the "case number" from my communications with the previous agent. He claims the case ...

EmilyCD by Great Neighbour / Super Voisin
  • 111 Views
  • 1 replies
  • 0 Bravos

Re: CS Agent

I was charged twice I was charged on my card and even got my points redeemed 

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Balpreet509 by Great Neighbour / Super Voisin
  • 154 Views
  • 3 replies
  • 0 Bravos

PAUSE AND REDEEM

Hello community! I just learned that I can "unsubscribe" and pause my subscription for 90 days while retaining my phone number. I am traveling abroad and will be doing this. However, before I knew this information, I had already redeemed my public po...

PubsM by Great Neighbour / Super Voisin
  • 128 Views
  • 3 replies
  • 1 Bravos

Koodo sim

I received a Koodo sim that I cannot activate

EdSheridan by Great Neighbour / Super Voisin
  • 119 Views
  • 3 replies
  • 0 Bravos

Cancel plan

I can’t access my account I have no service on my sim. I want to cancel my account. How?  I need to talk to an agent

PaHe by Great Neighbour / Super Voisin
  • 105 Views
  • 2 replies
  • 0 Bravos

Unable to log in

How do I log in if I keep getting the Forbidden A1 error or it keeps looping back to the log in screen. I have tried restarting my phone and resetting my password already. 

Shingoji by Great Neighbour / Super Voisin
  • 151 Views
  • 2 replies
  • 0 Bravos

1000 monthly long-distance minutes

Your year-end promo which I subscribed to includes 1000 monthly long distance minutes to certain countries including UK and Philippines.  I need confirmation that my current plan includes this feature as I don't see it in my account.

carpioalc by Great Neighbour / Super Voisin
  • 137 Views
  • 4 replies
  • 0 Bravos

Cs support

Contact me phone transferring problem

Janie2 by Great Neighbour / Super Voisin
  • 117 Views
  • 3 replies
  • 1 Bravos

ESIM not supported

Hello,the compatibility check for Samsung ultra said it was compatible, now when I get to step 6 it says it is not supported. I reached out to an agent and they said they could not assist, and to come here.

mikayla2021 by Great Neighbour / Super Voisin
  • 173 Views
  • 5 replies
  • 0 Bravos

Transferring number to new providers

I tried transferring my number to a new provider yesterday but now I have no cell service from Public Mobile or Freedom Mobilei also can’t access my account to see details of my account #

lianathor by Great Neighbour / Super Voisin
  • 192 Views
  • 6 replies
  • 1 Bravos

Can't access my account

Hi,I recently switched from Virgin to Public Mobile. There was an error during the transfert.I called Telus and they offered the same plan... so I switched to them. Now Public Mobile charged me on my credit card AND I can't access my account, it seem...

JP913 by Great Neighbour / Super Voisin
  • 110 Views
  • 3 replies
  • 0 Bravos

travel in usa

how when traveling usa extend add on with out loosing service

will-1340 by Great Neighbour / Super Voisin
  • 158 Views
  • 3 replies
  • 0 Bravos

Sim card

Does it normally take longer than two weeks to receive Sim card?

Kate1967 by Great Neighbour / Super Voisin
  • 128 Views
  • 4 replies
  • 0 Bravos

Resolved! cancel account

i need to cancel my account, and i cant recall my login details and cant find a way to submit a ticket or chat. can one of the support send me a message with how to do this

Shiku by Great Neighbour / Super Voisin
  • 165 Views
  • 4 replies
  • 0 Bravos

Resolved! SIm card

I have not received my sim card, ordered Dec 31. My husband got his and I ordered his after mine.

Carla5 by Great Neighbour / Super Voisin
  • 111 Views
  • 3 replies
  • 1 Bravos

Additional phone number

Good day all. I am looking to add an additional number to my account for business purposes Can't seem to find a way to do it, even with an E-sim.  And if it's possible I want it to come up with it's own Call ID, I want to know what number is being ca...

1king by Great Neighbour / Super Voisin
  • 104 Views
  • 3 replies
  • 0 Bravos

Why is my new ESim showing as Roger's?

I've just bought a new eSIM. I set it up to be called Public Mobile - but it shows as Roger's on the iPhone. Also messages don't work  can an agent just lease contact me. 

Dawes by Great Neighbour / Super Voisin
  • 126 Views
  • 3 replies
  • 0 Bravos

7 countries LD

I have 100 LD minutes within my plan.. I can call all 7 countries. Can someone tell me all the countries please. Is America one of them? Adam

Adamich by Great Neighbour / Super Voisin
  • 115 Views
  • 3 replies
  • 0 Bravos

Resolved! CONTACT AN AGENT

Hello,No, I am sure and if someone human go see my message but I will make the last attempt. I am really tired and disappointed with your service. I have almost a year trying to reach someone and unfortunately everything is mechanical and I have no r...

LinAD by Great Neighbour / Super Voisin
  • 153 Views
  • 5 replies
  • 1 Bravos
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