Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi there,My phone has been lost and I am locked out of my account. I want to cancel my contract with public mobile. I have already requested a stop payment at my credit card company. I may have been able to suspend my payments over the phone with pub...
Is it possible to port one's phone number out to another carrier but retain their PM account with a new number?
I just made the switch from Bell to Public Mobile yesterday and I had my number transferred to my new SIM. It's been about 9 hours since I gave the authorization for the number transfer, but I have not received any confirmation from Public Mobile tha...
Has anyone before me a payment over the phone to somebody question like an actual person? If so, is there a One 800 number or a Canadian direct line? Thanks in advance.
Hi guys, im travelling to Europe. And we don’t have data roaming here. Anything I can do to forward my calls to another number? I followed the instructions online, but it didn’t work
Will US data roaming package work in Mexico?
I need a copy of my account statement so I can use it as proof of ownership/number/account.
I set my subscription to change to a better plan (6 gigs data unlimited calling) at the end of my cycle bu when the time came to change I was charged with a higher more expensive plan. How do I correct this?
Do you mean that, should there be 31 days in a month, that regardless of what date you set for payment, it is set to change, due to the 30 day payment cycle??
Hello,In regards to my Subject line, I’ve tried troubleshooting my problem:I went to my iPhone settings, Cellular, Cellular Data Options, then Voice and Data, but I couldn’t switch to 5G. (Still say 3G or Lite)I’ve tried Shutting Down my phone and Re...
I live in Alberta and are going to BC, can I receive text and phone calls with out being charged roaming fees?
Hi new to PB. ALLis working well except not able to receive or send texts. Using an iphone 13
Removed sim card to see if it would fix not reading sim card also reset phone no luck what else can I do
I am in Colombia I left my SIM card with a family member, But it is tough to bother every time I need a security code. I was thinking about an eSIM, I just bought a phone it is a (red Magic 9s pro) but I am not sure if it has that feature, I remember...
I am considering switching from Koodo to Public Mobile if I can get a better deal. I'm curious what the main differences are between the two. I understand that they both use Telus for coverage which is important for me.What are the main differences b...
I am upgrading my phone and would like to know if I can enter my eSIM into the new phone and delete from current phone
My data only have 250MB. The top-up bonus of 250MB has not been applied to my account. Please check. Thanks.
The system won’t take my European Visa card or the vanilla prepaid card I bought today in hope that it’ll fix the problem. It doesn’t even give me the option to switch payment methods. (Using the website via mobile browser)
I only have around 10 points, can i redeem now?
While I am outside Canada and USA, presumably calls to my number will automatically go to voicemail. Will I receive any notification that a voicemail message has been left?Thanks!
Suspended my account earlier and I am close to the 90 day dead day. I tried to login but unable to find where to pay. Please tell me where or how.
Hi there!I have 500 MINUTES INT'L LD BONUS & remaining 460 MINUTES INT'L LD BONUS to use, however, I cannot make a call to SLOVAK REPUBLIC neither UNITED KINGDOM- the call simply doesn't get through. I wonder is these EU countries are included in th...
Can I call Slovakia with international calling minutes? It was not on the list of countries, but Czech Republic and Poland are on the list.
I need to pay with vouchers as I cannot pay by card, but my local Telus shop does not sell them. Where can i buy them? Also, why can I not just set up a direct debit from my bank account? This is the most bizarre system…
Need to change credit card info
My dad's come from India and i've bought him a public mobile sim and a plan. The device isnt able to recognize the sim and nothing shows up. My Telus sim works on his phone though. Please help
Just signed up for public mobile last night. Using iPhone 14. Not able to make calls or send texts, can receive. Keep getting voice mail notifications although phone does not ring?
I dont see the option under payment to add funds , I would like to pay in advance
I have changed my phone number, Can I revert it back ?
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