Community

Idea: MMS Voicemail Add-On or Include with 5G plans?

Really missing standard voicemail. The convenience of having a voice memo sent to my text chat from the number directly, is SOOO convenient. Dialing in, even without a pin code, is so outdated.

Phone use in the Carribean

Anguilla and St Maarten, Am I able to use my Public mobile phone there?

Cancellation of subscription

I have transferd my number to FIDO and want to makesure that i will no longer be charged for the upcoming month

Re: Changes to our Support structure

I want to cancel my subscription and get a refund because I am unable to download the app on my phone (it says its unavailable in my region).  How do I do this? 

Cell phone

I’m not getting any bars on my cellphone service and yesterday my call from the Dr. Was dropped 

Wife phone not working with publick

My wife’s phone was paid for in August and is still active with sasktel

From SIM To eSIM?

I am an existing customer who wants to switch to eSIM. I am logged-in to the app, but under "purchase SIM Card" there is no eSIM option. It is written "select a SIM" but there is no active link and no possibility to select anything. I can only purcha...

-How to find CS_Agent

I need to find CS_Agent, who has been serving this account. Anyone know where CS_Agent went? 

Re: Reminder: CS_Agent profile turndown

i get a something went wrong after going thru the useless chatbot. 臘

my rewards

I clicked on a wrong redemtion for my reward can I get them back and use for a bill credit. It went to the long distance credit for us dont call the us thanks

Buffering... Lagging

I contacted support for another issue, and asked why this last month my phone has been buffering/lagging. They ignored me twice, so I thought I'd come to the community. Absolutely, my cell lags from time to time. But this last month, there has been a...

Billing Due Date

I understood that billing would be the same day each month. Typical 30 days. After being a dedicated, loyal customer this month the due date was 3 days earlier for the first time. At least that I've noticed. Why would that be ?

Lost phone

I lost my phone and am locked out of doing a free eSIM-to-eSIM swap because the 2FA system keeps trying to text verification codes to my missing phone. The messaging center and ticket system are giving me errors. Can a moderator please send me a priv...

Credit Refund

I've had the worst day dealing with Public Mobile today since 6:30am. 臘‍梁路‍My question to the community is.. in the end my account was over paid in error. Now they are telling me I'll have to wait up to 20 days for the refund. The $60cr is a huge amo...

Charges after cancellation

I got charged for 8 months after canceling my account and now Public does not want to reimburse me.

?Travelling to US using Canada-US-Mexico plan

Hi Folks,I will be in US for about 2 to 3 months. During this time, can I still use the Canada-US-Mexico plan? Most of the calls and data will be in US for about 3 months.Thanks

No access to my account

Hi there, I am trying to update my credit card information (new card) but i don't have access to my account.1- I can access the login page where i put in the email and password,2- the system sends a 6 digit code, I enter the code than after that,3- n...

Phone was stolen/ lost access to number

Hi, my phone was stolen July 31st of this year during a violent robbery. They took my passcode from me ass well and gained access to all of my accounts.I have been trying with the chat bot to get access back to my number so I can hopefully get throug...

How much is my balance left?

How does the Instant Top Up Payment work?

Please read the entire sentence before responding and please do not paste in a copy of the questions. Everybody here is presumably literate and can read the questions in this (and subsequent, if necessary) messages.There are a few problems with the I...

Re: Message: you have lost data connectivity because you left your home network...

I'm in the same situation having the same problem with my Samsung phone. I have a US/Canada plan, but I started receiving this same error message as soon as I landed in the States. I've tried removing my SIM card and re-inserting it, resetting my net...

Ticket System

Since cs_agent email has now been decommissioned what is best option to select to simply pass messages through for customer support?Also is there any way for more than 100 characters? That is way too short for even simple tasks (eg port requests, bil...

. Change of address

Not so. There is no Address available to change in the EverSafe ID area.

My port is stuck with an ESN/MEID

###-###-####IMEI ###############

URGENT – eSIM Activated but No Service (SOS) – TELUS Number Transfer

Hello,I activated my Public Mobile eSIM today and requested to transfer my existing TELUS number.My iPhone is showing SOS, and I have no cellular service. The Public Mobile eSIM is installed and enabled, but my phone is not detecting my physical TELU...