Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I don't which email I used for my public mobile account. Need to reset it.
FYI: I live in Niagara Peninsula, Moto G7 Play, Ver. 10, LTE network. To date I haven't experienced any issues making/receiving calls in my area. Nor have I received any email saying there could be service issues. Maybe you have a 3G, 4G, LTE setting...
Hello,I ran out of data a few days ago and decided to redeem some of my reward points for the Reward 1GB data Add-on. Unfortunately, it looks like what I got was the Reward 1GB US Data (15d), and it looks like I cannot use it because I am in Canada. ...
I ran out of data on my subscription, I have already bought a data add on and also used that data up. I’m trying to add more data again and it only gives me options for Canada wide mins or US roaming data. What am I doing wrong?!
For some reason I am not getting the SMS from Public Mobile when I try to Port my phone out.Is there an easier way to request another sms?
Old number set up ok I changed the number to my old number and now the eSIM won’t work at all!I’ve tried and tried to actually talk to someone in customer service and I’m just fighting with a chat box and frustration! What on earth is going on and ho...
i need to change my sim card im locked out of account and cannot reset password I will need the number transferred to a new sim without access to my login. i need a real person to help. not just a bot
Hello. I subscribed to a plan with an eSIM and was not able to successfully activate / port. I’d like to request a refund since I decided to port to another carrier instead. How do I request this? Thanks.
Now subscribed to 34 for 50 gb 5g I can see another subscription plan for 34 for 60gb so I tried to change but it’s showing error that “ change failed try again or use different payment method.”
From the Niagara falls area, unable to make calls. Data is fine. Just calls will not connect through. And yes my account is paid in full. Tried Telus outage map and don't see any issues. Tried restarting my phone 3 or 4 times and no help. Anyone else...
So, I opened public mobile for both my sons. Each of them is tied to one of my email account, Email A for my older son and Email B for my younger son.When I tried to recover the email with my young one's phone number, the recovery email was sent to ...
Im having the same issue. I can receive calls but i can not call out. Im thinking its an issue at Public Mobile. Im not getting any answers on the issue though either.
Recently ported my number from Rogers to Public with an e sim and I guess I messed up the porting options when using Primary and Cellular Data for my options because now I cannot send text messages to Androids. Help please I’ve been having so many is...
I've had lots of issues making/receiving calls today and yesterday in Toronto. Sometimes it works, a few minutes later can't make or receive calls, service signal is good.Firstly is this a service issue or do I have a phone problem? There was a messa...
I am currently subscribed to the $26 20GB plan but want to drop it back to the cheaper 1GB plan but it doesn’t come up as an option in my self-serve
Hello....I cannot log into the app to purchase a sim. I have tried uninstall, clear cache...desktop site. Nothing is working
I recently spent three weeks incarcerated, during which I was unable to pay my Public Mobile bill, resulting in the suspension of my line. The timing of this made it so that my line would end up suspended given my inability to perform my payment.So t...
I have my regular monthly billing for my credit card and it shows that payment has been made but I cannot receive any calls since 17 march and not even connect to voicemails. Because of this, I was not able to make important calls and missed the medi...
I'm trying to switch to a cheaper plan and the regular options won't let me. Customer service representatives say it isn't an option but we all know it's a click of a button. Any ideas on how to help?
I change the my subscription on the app, chose to have it done immediately, and was charged for the new subscription did not change.Had a $23 6 G Canada plan, changed it to the $29 10 G us/can/mex plan. Got charged $29 +GST on my credit cardPlan is s...
Moved my SIM card to my new android Ulefone Armor 24. Mobile data works on my old android Bison 2 Pro but doesn't activate on my new phone?
I filled out all the forms for the transfer and then it says this. What do I do in this situation?
I currently have an old plan which cost $25/Mt and I want to change it to a cheaper plan of $19/Mt with the same features but this plan is only available for new subscribers. What can I do?
how to cancel service and get my payment back since I haven't started the activation process since I received the SIM card very late.
I am trying to upgrade my subscription but when I try to process the order, I just get the LOADING message as below and it never finishes. I have tried this multiple times using multiple browsers, all with the same problem.I would like to complete t...
Hello!My current $29 plan ends in a few days (subscription is off). I see I have an option to change the subscription to different plans. I am choosing $27 plan but the circles spinning forever... Any idea how to change it or how to contact the serv...
My current phone is having issues with my current provider. Specifically, my phone cannot make calls, send SMS, or use data, which is why I want to switch to Public Mobile. As I mentioned, I am currently unable to respond a verification message while...
My invoice indicates I was chasrged 14% HST in March but I was charged 15% on my visa. How does this get fixed? edited by computergeek541: changed the category label (unrelated to the phones and hardware category)
i did not have an alternative number for PM to contact me yesterday when I switchex over service to P.M. In less than 2 hrs I had 3 calls from Collection Agencies! I need my old phone number back immediately!
| User | Bravos Count |
|---|---|
| 334 | |
| 326 | |
| 275 | |
| 246 | |
| 169 | |
| 132 | |
| 131 | |
| 93 |
