Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am currently selling a business that the public mobile number is important in customer contact. How do I transfer the number to the purchaser of the business? I have a physical SIM card with public mobile if that matters
Trying to transfer eSIM from iPhone 11 to 13 and iPhone 13 says sim transfer is not supported. How do I fix this?
I'm still seeing extremely slow 5g connectivity in Osoyoos, BC. Less than a megabit in some instances. Why is it so slow? it's basically unusable for downloading apps, working on a vpn or anything else i want to do.
Is free eSIM for new accounts only or does switching accounts qualify?
I’m try to transfer my number to another carrier but i dont have access to my text because I cancelled renewal on public mobile. How can I request to transfer number?
Now that my subscription has ended I no longer can log in or have an account. I had pre authorized payments for my service and I was charged for a month I did not use. How or who can help me get reimbursed.
I am trying to port my number to another carrier. I don't have access to my old phone or sim card. How to I port my number to my new carrier with with no access to my old sim
Posting on behalf of my elderly mom:Created a profile and plan last month and attempted to port the number over. Got a text today saying the port was unsuccessful and she was being assigned another number. I submitted a ticket after reading this with...
When my plan converted to the new point rewards system in May, there was a notice that said that any monthly discounted accrued could be converted into rewards points (I forget what the exchange rate was).All I received was a measly 5 point 'welcome'...
I'm in new client I just paid and I'm getting a SIM card shipped to me they have the wrong address it is impossible to edit the address cuz it only gives me two options the activate your selection or login selection neither ever go to a profile edit ...
Hi, I recently saw answers to my last post and now I cannot find these answers. Where are they? I press on notification and the envelope for inbox and I dont see anything. The only message I see is a Private message that also went to my email.
Hi Community, is there a way to block an outgoing call made from your teenager? For example, if he called a certain number it would not work. Thanks,
What's the reason for this new plan change when NOT requested? The Bill went from $11 has I had basic up to $26.25. Want this back to the way it was originallywent in to see my old logs and they are gone. Please can someone get to the bottom of th...
HelloI bought an add on on June 21and I have been charged twice855-4782542 BC$33.60HOW can I be reimbursed? Thanks
Why did my monthly rate increase. It went from approximately $20 to $27 with no explanation.
I just upgraded and see my new monthly payment was taken from my bank even though I just paid last week? Don’t I just make up the difference and then cycle normally at the new amount? It seems I’m being charged twice.
I'm seeing issues with my usage reports. I've made 2 long calls that show in my usage history but aren't reflected in my minutes used summary. Meanwhile data used summary is way higher than normal and what is showing in usage history for data is not ...
When I entered my address it kept being auto generated incorrectly. The area code was correct. But the town and street was wrong. How do I change it ?
For the past 2-3-4 weeks the public mobile data has been horrible, constantly dropping in and out randomly. And the speed I'm getting is ~2-3 Mbps download, completely unacceptable and definitely not what I'm paying for, I've been a loyal Public Mobi...
I registered the Public Mobile service on June 24, 2024 with the plan. After activating my plan on Jun 28, I found that I got charged twice on my credit card with $64.41 each. Can you explain to me if this is a mistake?
Hello everyone, I am having issues resetting my 4-digit PIN in order to make a payment. I have tried calling the Customer Service phone number and it prompts me to enter my 4-digit PIN but I have forgotten it and now I cannot get anywhere on the phon...
I noticed that since yesterday notifications having been updating sporadically on the web. Currently today, not updating at all. No refreshing seems to be working.
How long does it usually take to transfer a phone number from another provider to your new Public Mobile account?
Going to a cruise in Caribbean, St Croix, St Thomas, St Lucia and st Kitts, is there a roaming package that I can buy as add-on?
I am currently on the 34$/month plan which is 50GB CAN/US and unlimited calling in the two. Great deal. I will however be travelling extensively to Europe for the next few months so I will not need all this data (plus the PM has no coverage outside U...
I ordered my sim on the 5 th of july I haven’t received it yet how long does it usually take to get the sim delivered
I had to create a new community account to make this post. My account and the account I manage for my mom are both locked. It says try again after a certain period of time and it still says locked. I try putting in a ticket and I keep getting looped ...
I am getting an activation error saying something went wrong when the app attempted to transfer my number. Now when I open the app, the app is stuck in the error. Please advise!
Date/TimeUsage TypeDuration/Data UsageOriginating Phone NumberDestination Phone NumberJul 15, 2024 14:58Outgoing Call00:04 Min1 (587)xxxxxxxxxxxxxxxx1 (306) 580-4001Jul 14, 2024 00:13Data14.02 MB Jul 14, 2024 00:15Data0.00 MB Jul 13, 2024 00:04Dat...
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