Community

Activation issues

Hi, I recently ported mine and my son’s numbers to public mobile. Followed all the instructions. We activated the new esims on all the devices as the default line. But one of us has no data or ability to call or text. The other has data and can only ...

Phone number transfer issue

Hi everyone, it's been over a week now and I still can't receive calls on my new line.  The old landline still rings.  The esim dials out just fine (on the ported number) as does the landline (on the same number) so we now have a "split-brain" situat...

No problems with 5G for 3+ years, suddenly I'm on H+ for the past 2 days

I am in the same city using the same phone and have not changed any settings.  Has this happened to anyone else?

Need help wswitching phone info

I need to switch info from my old IPhone X to new IPhone 17e but I’ve been told that SIM cards don’t work for IPhone 17e

Telus and Koodoo

Does anyone know if Telus or Koodo offer international texting to Algeria

Re: Bonus data missing

Public Mobile's free promo bonus data add-ons are very badly administered, which causes perpetual frustrations with users.It's important to check your bonus data immediately when the plan renews because Public Mobile likely uses that 10GB data FIRST ...

Paying for my phone plan

I'm having issue it won't accept my credit card or my Visa debit. I've triple-checked my debit account and I have money in there and I have ample available room on my credit card yet I keep running into this issue. I need help because I can't use my ...

Stuck trying to switch SIM cards (lost old one)

I lost my old SIM card when I was travelling. I went and bought a new physical SIM card but now can’t figure out how to activate it.I can’t access the “Change Your SIM card”  part on the PM app bc I can’t get past two factor authentication without my...

Is add-on required for Canada-US wide plan when traveling to USfrom Canada?

I'm Canadian, who will be traveling to the US. I currently have a Public Mobile Canada and US-wide plan.Q. Do I need to purchase an add-on once I arrive in the US or will this plan work for me in the US as well as it works for me in Canada?

Porting didn't work

Moving my number from telus to PM. PM has been working great with the temp number all week so decided to port my number. Got the confirmation text from telus, replied yes. Checked in with telus support and they said they had successfully ported my nu...

I can't sign in

I am not receiving incoming texts, and cant sign into my account, as it requires me to enter in a 6 digit number that is texted to me. I need to log into my account to access support so I can figure out why I am not recieving texts, but can't log int...

Chat directly with a PM person?

Is there any way to actually message someone working at PM?    All I see are 'community' posts.Thank you

I HPOME MINI 13 [RINGS]

I AM TRYING TO GET MY IPHONE MINI 13 TO RING LONGER THEN 3 RINGS WHEN SOMEONE CALLS ME .I AM NOT HAVING ANY LUCK ,CAN SOME ONE PLS LET ME KNOW BY EASY STEP BY STEP INSTRUCTIONS HOW TO DO THIS FROM A TO Z THANKYOU !!!!

how do I find out if my phone is 5g?

payment

HELP!!!!  I am NOT an account holder BUT I am being charge every month on my credit card.  Please help!!!!!

Can't accept promo offer via text

I received a promo offer for two plans and want to change my plan to the $19/month 4G 3GB plan. It says to reply YES1 but I just end up getting the autoresponse of "Sorry, we didn't catch that. Please visit etc."

Can't get to my account

I am stuck in a sign-in loop and cannot reach my existing account information. Please have a Customer Support Agent manually correct the account status rather than sending me back through the purchase process.

Account

When I trying logging into my account it brings me to a page that says welcome back let's finish setting up your account.  I have had this number for over two years yet this keeps coming up so I can't log in .. how do I log in?  Please and thank you

Can't change payment information

I want to update my payment card but keep getting this error:We're unable to process your request at this time. Please try again shortly.

Special Offers

My wife gets offers, like increase data plan for same or a bit more $$.  This time she got an offer for Netflix, ...Amazon Prime, etc for $4 more.  How do I get these offers?  Thank you.

TOOK $$$ FROM VISA - WHILE NO SERVICES USED

Hello Perhaps someone can help me- I tried to buy a phone line, but was never activated- P-mobile withdrew $$$ from my visa- And I cant seem to find anyone online / or via phone to help me- I am hoping to speak to a live person- The 1855 number ask m...

New phone (Aug 2026)

I just got new phone, I can get SMS, and I can call out...but I can't get calls inbound  (it just goes to voicemail)Is there someone that can help me, please?

How to access My Account when my cell number is not working (it is required for authentication)

Hi - I tried to subscribe to public mobile and unfortunately there was a technical issue on their end.  A technician is supposed to call me but haven't received a call yet therefore I would like to access my account to cancel my cell subscription and...

Payment Problems and I’m upset

I am trying to activate my account with public mobile after leaving a different carrier that was charging me way too much. No matter how I enter my payment details, it rejects it. I’ve tried all my cards and all the details are entered correctly so p...

Payments

I haven't received the publicmobile Simcard and I I bought it from the store to activate the account. As you know I paid for it from my credit Cards. I just wanted to know also my monthly payment. 

How do I contact an agent?

I want to be able to access my voicemail by long pressing 1.

I am used to doing it this way, and it also allowed me to access my voicemail from a landline.