Community

Esim to physical sim

I had an estim on my account but the physical bought the physical SIM card and then I changed it in my account where it says change card said it was successful put the SIM card in my phone and it's not working does anyone have any ideas on what's goi...

Data not working

I just switched to PM and my data keeps turning off. When I turn airplane mode on then off again the data comes back on. I have iphone15 and APN is isp.

Number ported in, confirmed on your backend, phone stuck in SOS since Aug 21 — 2 days.Moderator_Team

@Moderator_Team   Number ported in, confirmed on your backend, phone stuck in SOS since Aug 21 — 2 days, no service. Support ticket [#reference if you have one] has had me reset network settings twice and remove the old SIM, no change. Now offered a ...

Need customer service help

I was trying to transfer my number over to publicmobile, but I missed the deadline.Time to chance over my line over from belle to publicly mobile.I need papa mobile to send bell a new transfer number over a show.I can transfer my number to public Mob...

No connection for three days

Paid $24 for a 5gb phone number over two days ago and no luck connecting. ESIM is set up correctly. Number is +1.....***Message edited to comply with the Community terms of service.

No service on SIM card since a week ago

A week ago my SIM card has no service, my payments are done on time. I can only make emergency calls. I need help.

transfering my number

I want to know how to transfer my number and if I choose Esim , can I do that?

need to register new credit card

Phone plan

What features does my current phone plan have  

Latest text offer from PM not selectable

Why is it that the latest offer, sent via text last Monday is not selectable.  The offer was 80gb Can-Us-Mex for $39 (reply YES1) or 100gb Can-US-Mex for $40 (reply YES2).  Replying both YES1 or YES2 result in a return text saying: Sorry, we didn't c...

Already have an active subscription but plan changed Aug 16 and I want to port forward to Freedom

My account says I have 58 days to keep my number and wants me to re purchase a planbut I am still set up with sms for EverSafe to get into my account. I just want to port my old number to my new plan.do I have to pay for a month of service to do this

SOS only - new account

I have a new account, and Public Mobile wants to send me a verification text message. Unfortunately, the phone shows SOS only, so I can't receive the message. I've tried everything suggested, but it hasn't worked. Aside from talking to a real person,...

Issues with the new support chat system

Cannot message customer service agents any longer, now have to create a ticket. Unfortunately there isn't a topic that I may select to help me, so what are we now supposed to do?? For today sample, I have text messaging issues for 2 months that recen...

Re: Plan Activation Issue

I have fallen through the cracks in this update. I need customer support to activate my eSIM, as I cannot download the app because of the location of my phone, and I'm not getting adequate service via the chat function. I am extremely frustrated and ...

Sign in to app

Why won’t the app for public mobile let me sign in but I can’t sign in on my boyfriends account on his app but can’t sign in on my app for my account 

eSIM - can’t receive calls [Resolved]

Hi it’s been over 5 hours, can’t receive calls. Need assistance. Freedom to Public, SIM to eSIM, iPhone 15 Pro. Thanks!

Signed up for the subscription, but it failed for unknown reason

Hi. I just purchased my Public Mobile subscription, took the QR code to get to the app, followed the steps, and once it tried to activate my subscription, it said something failed, and to get support. I can't, the "help chats" keep closing on me with...

Can't receive calls

Hi I need help, I can't receive incoming calls. They gobstraight to voicemail.

Activation issues

Hi, I recently ported mine and my son’s numbers to public mobile. Followed all the instructions. We activated the new esims on all the devices as the default line. But one of us has no data or ability to call or text. The other has data and can only ...

Phone number transfer issue

Hi everyone, it's been over a week now and I still can't receive calls on my new line.  The old landline still rings.  The esim dials out just fine (on the ported number) as does the landline (on the same number) so we now have a "split-brain" situat...

No problems with 5G for 3+ years, suddenly I'm on H+ for the past 2 days

I am in the same city using the same phone and have not changed any settings.  Has this happened to anyone else?

Need help wswitching phone info

I need to switch info from my old IPhone X to new IPhone 17e but I’ve been told that SIM cards don’t work for IPhone 17e

Telus and Koodoo

Does anyone know if Telus or Koodo offer international texting to Algeria

Re: Bonus data missing

Public Mobile's free promo bonus data add-ons are very badly administered, which causes perpetual frustrations with users.It's important to check your bonus data immediately when the plan renews because Public Mobile likely uses that 10GB data FIRST ...

Paying for my phone plan

I'm having issue it won't accept my credit card or my Visa debit. I've triple-checked my debit account and I have money in there and I have ample available room on my credit card yet I keep running into this issue. I need help because I can't use my ...

Stuck trying to switch SIM cards (lost old one)

I lost my old SIM card when I was travelling. I went and bought a new physical SIM card but now can’t figure out how to activate it.I can’t access the “Change Your SIM card”  part on the PM app bc I can’t get past two factor authentication without my...

Is add-on required for Canada-US wide plan when traveling to USfrom Canada?

I'm Canadian, who will be traveling to the US. I currently have a Public Mobile Canada and US-wide plan.Q. Do I need to purchase an add-on once I arrive in the US or will this plan work for me in the US as well as it works for me in Canada?

Porting didn't work

Moving my number from telus to PM. PM has been working great with the temp number all week so decided to port my number. Got the confirmation text from telus, replied yes. Checked in with telus support and they said they had successfully ported my nu...