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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

NO 5G I pay for 5G Service and can only get LTE?

I have the plan that consist of 100GB of 5G service and no matter what I try I can't get it. My child also has 5G service and his works perfectly. My phone is 5G compatible. I have a Samsung S23 FE, I have turned on the airplane mode, reset network,r...

Data, SMS and voice

Hi is been since last week I noticed that my network Is not working whereas I was still having data I don’t know why. I have noticed that with all this issue my account was debited. I need to know why.

Resolved! Wifi Calling

I’m am wanting to use wifi calling when in poor service areas using my onboard vehicle wifi. When I following instructions to toggle wifi calling in my cellular settings, the option is not there.Is this something that is available through Public Mob...

Number transfer failed

I took the steps to transfer my number from Fido to Public Mobile 3 days ago and the transfer failed. I received the text from Fido and replied yes. Then nothing happened. Now Fido tells me they still have my number but when i switch to my public mob...

Resolved! Phone Number Transfer

Hello,I activated my account and said "Yes" to the Virgin Mobile text that I wanted to transfer my number. It has been about 8 hrs. No service. Should I just keep waiting?Thanks!

Re: Number Transfer Failed

Can you send me the number as well please? Thanks.

Good morning! Is my data working today June 01st?? I need this and happily called back. No one re

Good morning is my data working ???

Paid for two subscriptions accidentally

Currently about to pay for two subscriptions accidentally. Can this be changed?

SIM Compatibilty

Trying to move my wife’s cell. I entered an incorrect IMEI. How do I go about correcting this? I have tried many times to get back to the screen to change this number, can’t get there. Help. Need a pathway to get me there. Then finish the activation....

Resolved! Can I use my phone (data) in Alaska?

Hi there, I am a user in Canada-US-Mexico plan. Can I use data for the internet when I tarvel to Alaska? It is a part of the US but not on the mainland of its territory. Thank you.

US iPhone

Did this end up working for you? I tried this previously but it never worked cause you needed a physical SIM. Not sure if it works now.

Resolved! Activation problem

I followed the steps to activate my esim, received the text from my old carrier asking me if I authorize the transfer of my account to Public. I said yes, so they cancelled my account with my old carrier, but the Public mobile gave me a message "Sub...

Locked out of account, locked out of gmail

Hey my wife's phone was lost. We have a spare phone but she cannot log in to Gmail as it requires 2fa over sms. We cannot get into her public mobile account without Gmail. I have a new SIM card for her phone. How can I switch to it? We are happy to v...

Verification Code Not Received

Hi,I am trying to register an account with HK Ticketing, but I am not receiving the verification code via SMS. I have already confirmed with HK Ticketing that the message was sent successfully. The sender name of the SMS is "iATSMS." Could you please...

I cannot get into my account

I have an active phone plan but am unable to access my account. This is because I do not have access anymore to both the email and phone number that a code can be sent to to verify the login. It is using an old email address I don't use anymore, and ...

Referral code problem

I joined Public Mobile last week and tried to use my sister's referral code, ******. There were problems with my activation though, and I'm not seeing the $10.00 off my next bill and she's not seeing me as a referral. Our brother signed up last we...

Resolved! I have a data plan, but cannot use it...

I have a data plan, but the only time I can access the internet is if I am hooked up to WiFi. My area had 3 power outages in 2 days and that's when I realized my data does not work. When I'm away from home, I cannot access any apps or the internet, i...

Resolved! Old phone won’t receive text messages

Can’t set up new phone due to the fact I’m not able to verify account because my old phone can’t get messages

Resolved! Re: Plan change with new promo code?

How did you apply to promo code. I’ve chatted with customer serve who was unable to help.

My phone is disconnected

Hello there, It seems my service is disconnected. I have had a credit card set on this account and I have had this for more than 3 years now. I tried to find what the problem is, but I couldn't see anything in the profile. Please help ASAP. I am stuc...

Bill issues

Hi, guysI need your timely help. Coz you guys made mistake and charged me wrong on April 20 & 21.Since I suspended my monthly mobile phone plan on the final day of my plan cycle, I.e. at the late night of April 20.Therefore you guys cannot charge me...

Payment

Hi, I’m trying to make a payment, but I don’t know how to log in. The phone number associated with the account is. Can you help me access it?

esim issue

I purchased the esim plan and it told me my phone was compatible with esim but after downloading the app and trying to get the esim on my phone it said it wasn't compatible so is it possible to get a refund and just order a physical sim? or what shou...

Cruise

Hi,I am going on a Alaskan cruise this summer and was wondering if I can use my phone. I have the North American package but doesn't seem reliable when I go to the US. We are stopping at ports along the way and would like to use it if possible.Terry

Can't get into my kids account, says number and email are invalid

Hello, I set up my teen with a public Mobile number and account last year. I wanted to upgrade their plan to add more data however the login isn't working. We put her number into the forget email/forget password boxes but it says the number is invali...

Resolved! wrong email address

when I tried to redeem some points, it showed wrong email address to confirm request. How do I correct that?Thanks

I paid for a sim and it never showed up

Hi, a year ago i created my account and paid for a SIM, however, it has never shown up. I want to join Public Mobile, and paid the initial fee. Can I get the SIM sent please so I can join?

Cannot log into my account on app but able to do so thru webpage

Hi Public Mobile Support,I am unable to log into my account through the Public Mobile app, although I am able to log in successfully through the website using the same credentials.I understand that accounts may be temporarily locked for 3 hours after...

I transferred my wifes phone to another phone and can't get the phone to work

I need help big time I am 75 and don't under stand

Internet problem

Internet does not work????

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