Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi there, I am trying to update my credit card information (new card) but i don't have access to my account.1- I can access the login page where i put in the email and password,2- the system sends a 6 digit code, I enter the code than after that,3- n...
Howdy!I am trying to link my Wealthsimple cardto my account (as they have made the change from Mastercard to Visa) but every time I’ve entered it, it keeps coming up saying “credit card not accepted.” It’s a bit frustrating as it was working perfectl...
Hi, my phone was stolen July 31st of this year during a violent robbery. They took my passcode from me ass well and gained access to all of my accounts.I have been trying with the chat bot to get access back to my number so I can hopefully get throug...
Please read the entire sentence before responding and please do not paste in a copy of the questions. Everybody here is presumably literate and can read the questions in this (and subsequent, if necessary) messages.There are a few problems with the I...
I'm in the same situation having the same problem with my Samsung phone. I have a US/Canada plan, but I started receiving this same error message as soon as I landed in the States. I've tried removing my SIM card and re-inserting it, resetting my net...
Since cs_agent email has now been decommissioned what is best option to select to simply pass messages through for customer support?Also is there any way for more than 100 characters? That is way too short for even simple tasks (eg port requests, bil...
Hello,I activated my Public Mobile eSIM today and requested to transfer my existing TELUS number.My iPhone is showing SOS, and I have no cellular service. The Public Mobile eSIM is installed and enabled, but my phone is not detecting my physical TELU...
I had an account, that I can't access because my yahoo email. was hacked into and yahoo deleted email account, there fore lost access to public mobile account to sign in andI did not get a chance to change my phone number to access. Now I have this a...
My husband, Ashish Jha, has passed away. While reviewing his credit card transactions, I noticed payments to Public Mobile.I believe his phone number may have been ###-###-####, but I am not certain. His credit card is now frozen, and I would like t...
Hey everyone,So I have been using a Nothing Phone 1 for the last 4+ years on Public Mobile. VoLTE works, I have had no issues with compatibility. When I enter the IMEI of this phone into the compatibility checker, of course it says that it is not com...
3 days ago I transfered my number from ROGERS to Public mobile. the message I got the transfer was successful and I will be advised when the transfer has been completed. 3 DAYS AND NOT A WORD FROM PM. I HAVE BEEN BATTELING FOR 2 WEEKS TO GET THIS FAR...
This is great. I know I'm Necroing an old thread but this was my exact issue... Weird that "reset to default" doesn't give correct settings for MMS. It was some random IP for the MMS proxy and port 80 for the default.
Yesterday, my phone plan was going to renew, but it didn't take the payment. I tried different credit cards, but it seems the payment processing system is down. Can anyone get this fixed? I don't have service until I can pay.Thanks!!
hi Community , I am writing to ask if I can subscribe a plan for only 1 or 2 months. it is a plan for my mother. I do not have a Public Mobile account myself. Mine is a Telus account. I ask them but the terms and plan is not what I want. The agent...
I tried switching my phone number from bell to public mobile, while doing that i entered wrong emie number now the internet is working from public mobile and all the services are working of bell. I am trying to reach out again and again but I am unab...
I activated a new PM account with a new number yesterday. Then I initiated a port of my number from Koodo Mobile Prepaid via chat (which is required for Koodo Prepaid). They've indicated it will take 4-5 days!! Koodo has ended service and closed my a...
Hello, I have a 50 GB US Canada plan, but it does not seem to be working in the United States today. I have made sure data Roaming is turned on, voice and SMS is working, I have Power cycled the phone. It is an iPhone. any advice?
Does anybody have a freaking answer for this issue?? because it just started randomly for me too I cannot send or receive voice calls on either my Public Mobile eSIM or on my Telus mobile eSIM now as well. My phone is rendered essentially useless at ...
We got atext saying in March we would have to change our phone, i've done that, then you said we could get a plan for $25 thru telus. is that still true?
