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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11925 Views
  • 109 replies
  • 28 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22888 Views
  • 183 replies
  • 25 Bravos

eSIM Activation failed

I have a Motorola One 5G Ace phone. Before ordering (& paying for) an eSIM, I checked that my phone's IMEI code was valid. It was, so I proceeded to submit payment and proceeded to use the QR to download the app to my phone. When I attempted to activ...

BarB113 by Great Neighbour / Super Voisin
  • 78 Views
  • 3 replies
  • 0 Bravos

Account problem

My service cut out because my credit card expired and then i went on this site to try and change the credit card on file and my account seems to have disappeared. Once i sign in it says i need to subscribe to another package, and i can’t access any o...

Vassili by Great Neighbour / Super Voisin
  • 86 Views
  • 2 replies
  • 0 Bravos

Number given was in use

The number public mobile gave me was in use so I could not receive calls or texts. I also can not log in to my account (full access) to try and change the number. I also deleted the e sim thinking I could re download it easily. Please someone help I ...

ShivaAcharya by Great Neighbour / Super Voisin
  • 123 Views
  • 5 replies
  • 0 Bravos

unknown account email address

I cannot login to my account because I have forgotten my associated email address. I tried to click “forgot email” which then sends an email to my associated email address but I have not received anything. How can I login with my phone number or chan...

MSChatham by Great Neighbour / Super Voisin
  • 82 Views
  • 3 replies
  • 0 Bravos

contact list

My contact list didn't get transferred over. It's still in my phone, however I can't make a call from the contact list. I have to use the keypad to make calls.  I tried going into settings and transferring it from the 

Cannerichsrds by Great Neighbour / Super Voisin
  • 98 Views
  • 7 replies
  • 0 Bravos

Resolved! Texting not working

I activated a new SIM, and phone calls seem to be working but texting doesn't seem to be working. 

s02j by Great Neighbour / Super Voisin
  • 98 Views
  • 2 replies
  • 1 Bravos

Data not working

Can anyone tell me how to get my data to work.   I can now send and receive text messages and I can get phone calls, but my data isn't working

Sue181848 by Good Citizen / Bon Citoyen
  • 67 Views
  • 2 replies
  • 0 Bravos

Text/MMS not working after porting to PM

Hello, I ported my Samsung Galaxy S23 to PM yesterday from Virgin Mobile, data and voice are working well but I am not able to send and receive texts. The other 2 Iphones that we ported as well are working fine but I can't receive text from them eith...

Bejef by Great Neighbour / Super Voisin
  • 152 Views
  • 4 replies
  • 0 Bravos

Resolved! After installing ESIM no SMS

There is an error message when trying to submit a ticket too so I cannot contact anyone at Public Mobile other than the Chatbot, super frustrating. It has not been 48 hours with no SMS. This is affecting my ability to function at work. I have tried r...

BrennanRG by Good Citizen / Bon Citoyen
  • 178 Views
  • 9 replies
  • 0 Bravos

Missing about ~10% of incoming texts on Unihertz Titan Pocket

Hi,Have been a long time Public Mobile user. I got the Titan Pocket awhile back and have had no issues with it on PM until recently.In the last month or so, I'll see the "tail end" of a text from friends or family. I'll write them back to see if I mi...

mh1983_2 by Great Neighbour / Super Voisin
  • 97 Views
  • 3 replies
  • 0 Bravos

Resolved! Porting Complete but messaging not working

My porting is complete but my phone still shows the phone number is "UNKNOWN".  I've completed Level 1 troubleshooting and still no resolve. When I click on SIM card status I get "Network: Public Mobile, mobile network state: disconnected, service st...

earlngladys by Good Citizen / Bon Citoyen
  • 248 Views
  • 10 replies
  • 1 Bravos

240gb

If I switch to 15$ plane will I lose 240gb bouns data???

Rapman1 by Great Neighbour / Super Voisin
  • 247 Views
  • 8 replies
  • 0 Bravos

Invalid phone number?

I keep trying to log into my account and it keeps telling me to enter a valid phone number. I have signed up and received my SIM card, installed it and I am connected to Public Mobile with the same phone number. How can I get into my account when it ...

JanicePW by Great Neighbour / Super Voisin
  • 69 Views
  • 1 replies
  • 0 Bravos

Cannot receive incoming calls.

I cannot receive incoming calls from any carrier. However, my husband is with Public Mobile and he can call me. I’ve restarted my iPhone and also tried switching from 5G to LTE and 3G with no luck. Please advise why this may be happening. 

Kar0 by Great Neighbour / Super Voisin
  • 198 Views
  • 12 replies
  • 1 Bravos

Phone number transfer

How do I reinitiate the phone transfer process. Recsived no SMS message from Koodo.

JanePG by Great Neighbour / Super Voisin
  • 72 Views
  • 2 replies
  • 0 Bravos

Re: Still need Help with new transfer

I need help transfer my old number 413-xxx-xxxx to Public Mobile.This number not working, and I have not got any transfer message from old provider(Virjin). I got SMS , that ne # 437-xxx-xxxx available, but just SMS messages working. Calls not workin...

Cornet by Great Neighbour / Super Voisin
  • 67 Views
  • 1 replies
  • 0 Bravos

Us canada plan

HiI am on the new us canada plan and am in Florida now. I can send and receive texts no problem but can't send or receive pictures. I have the Nokia 6.1 and phone is connected to mobile hereAny suggestions?Thanks

Nbbb by Great Neighbour / Super Voisin
  • 162 Views
  • 6 replies
  • 0 Bravos

New Account

Hi.  I am a new customer.  I created an account, chose a plan, paid for the plan and then went to the next step to transfer my phone number from Rogers.  After about a minute, I got a message saying the transfer was unsuccessful and then things went ...

Stretchy by Good Citizen / Bon Citoyen
  • 155 Views
  • 8 replies
  • 0 Bravos

I have an existing account

I am unable to go to my existing account. I had to create this one which is not link to my account. I need help

Pat110 by Great Neighbour / Super Voisin
  • 88 Views
  • 4 replies
  • 0 Bravos

texting issues

Hi I am a new subscriber to Public Mobile.  I am having issues with sending and receiving text messages from certain people from my contact list some of these people have android phones.  Please help Thanks Wanda

Wanda-6484 by Great Neighbour / Super Voisin
  • 94 Views
  • 3 replies
  • 0 Bravos

Resolved! Wifi calling

I have an iPhone 13 and pretty sure I used to have wifi calling on it so my phone would work off wifi at our cottage.  I recently switched to esim - and I don’t seem to have wifi calling as an option??  Does public mobile not support wifi calling ?  ...

Costanza0107 by Great Neighbour / Super Voisin
  • 174 Views
  • 3 replies
  • 0 Bravos

Resolved! Issue registering new credit card

Public Mobile website says "Sorry, we’re not able to process this request at this time. Please try again later." when registering a new credit card.Tried multiple times starting March 31,  2024. Date of this post is April 7, 2024.

BramBre by Great Neighbour / Super Voisin
  • 111 Views
  • 3 replies
  • 0 Bravos

Resolved! No texts

Good morning,Hoping i can get some guidance with this issue. I have set up my pixel 8 Friday night and had everything port from fido to PM using the same phone number i had prior. I recieved confirmation email and call from fido to say everything has...

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Bonafidebee by Good Citizen / Bon Citoyen
  • 480 Views
  • 22 replies
  • 0 Bravos

No Service

Please help me.  I have been with no service since yesterday and having trouble access my account.  I have been trying to renew my subscription and attempt to pay for it for almost 24 hours now.  I can't access it online either.  The message keeps co...

JasonHelp by Great Neighbour / Super Voisin
  • 120 Views
  • 4 replies
  • 0 Bravos

Text messages

I switched my phone to my wife's number and now it won't send or receive any messages 

NeilB by Great Neighbour / Super Voisin
  • 79 Views
  • 2 replies
  • 0 Bravos

Transfing number to public on activation

Hello,I am trying to port in my number to public mobile but seem to be having some issues with this. It's been over the 5hr wait time I was expecting for mobile numbers, maybe I just need to wait longer but I'm not sure? Kinda of need access to my ph...

chaosb by Great Neighbour / Super Voisin
  • 110 Views
  • 4 replies
  • 0 Bravos

Account alert

So I recently was a victim of a cyber attack, and am concerned my public account could potentially be compromised, since my phone itself was. I have 2FA enabled but still, I worry. I'm wondering if there's some way I could have Alerts set up for the ...

AliB1991 by Good Citizen / Bon Citoyen
  • 66 Views
  • 2 replies
  • 0 Bravos
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