Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
How am I supposed to verify my account if i'm trying to manually make a payment and I can't receive text messages because I don't have service right now?
I transferred my eSIM, but I can only make outgoing calls. Incoming calls go straight to voicemail, and iMessage won’t activate.
I cannot make outgoing calls to 1-800 phone numbers and I need this service asap
My data keeps cutting out. Slow, very slow. Maybe one bar. Is there an issue with service in Kitchener area ? Please assist.
I have been a PM customer for a few years now, never had any issues. In the last few weeks, though, I've had horrible reception for both data and calls. Locations include downtown, North York, Richmond Hill, etc. Whether I'm outside or at home, I fre...
I recently removed the SIM card from my cell phone and now is not working.
My payment did not go through, I updated my info and I would like my payment reprocessed so I can have my plan reactivated as soon as possible, I was never given a notice that I was going to experience a service disruption, some notice would be nice....
Hi,My phone stopped working today as it was due for payment and I had changed my credit card. I have updated my credit card information on my app but my phone is still not working. I tried calling but it is asking for a 4 digit account pin which I do...
My hubby and I each have an account and for the past month or so the calls are constantly breaking and we can't talk to anyone. What is going on? A day here and there we won't have that problem but very few.
05/30/2026 you company charged me $20.16 for no reason. Please explain. Otherwise please refund.05/21/2026 your company charged me $33.60 for no reason. Please explain. Otherwise please refund.Thank you.
All family photos I receive are so blurry i cant even see whose is in them. My other family members are having no problems receiving these photos. This has been happening for months now.
My friend only has one iPhone 6e and wants to switch to Public Mobile from Telus and keeps his Telus phone number, what is the best way to do this safely. He does not want to lose his Telus phone number.
I would like tp lower how much i pay for my subscription. I currently pay $35 before tax and it is getting to the point where i am really tempted to just use up my accrued reward and just move to a different provider
I got a new phone and they are still charging the extra $5.
I found out that my setting in my account is inactive. So I reactive the service. And make a payment. How long my service can be resumed? Thank you so much.And how can I set up the 4 digits code when I dial *611?
I missed my payment few days ago which I want to pay now but the link isnt showimg under my profile?.
1. I thought I set up my credit card for the recurring payment. But it seems it failed. And Public Mobile cut my service on my payment date. What can I do?2. With dial *611, it always asks me to key in a 4 digits code. How can I set it up?
No mobile network/service (Huron County, Ontario)I have reset network settings. Restarted phone. Etc. Still no network/service at all.
Ok so first thing, all I want to do is change the credit card information in my phone account because the old card is now inactive. Apparently I cannot remember the email that I used for the account, although I was fairly sure it was my school email...
Hi since this morning my phone has been switching from no service to public mobile and I don't have any "bars".Is there currently any issue like an outage?I'm in Montreal, Quebec.
I switched from fido last night on my dads phone and authorized the transfer of number by texting “yes” and it resent the text at 5am so I did it right away again and now it’s showing no service on fido and on public it’s showing I have service but n...
it’s been a month or more since this issue is there. I tried enabling urgent messages only, or even change notification timing. But it seems nothing is changing it. Is there a way I can fix it or just remove it? Any thing helps
Hi Public Mobile Support,I am writing regarding my phone number transfer from Fido to Public Mobile. The request was initiated yesterday morning, but the transfer is not yet complete.Currently, my old Fido service is still active on my phone, and I n...
I’m simply curious about why we had an outage from around 5:30 pm til Midnight tonight (Wednesday, July 1st) in the 100 Mile House, British Columbia area.id like to know what the cause was. There is no explanation on the website. No messages, nothing...
"I have been trying to install my eSIM, but it has been stuck on the loading screen for over an hour now. I already tried restarting my phone and scanning the QR code, but nothing works. Customer service hasn't replied to my messages either. Is the i...
I just downloaded all my data usage by using AI- and it said:The total data usage recorded in your log is 668.66 MB.This is roughly 0.67 GB, which means you have used about two-thirds of a single gigabyte across the entire period shown (June 2 days t...
Tried to scan the QR code but it expired. cannot get my phone to work. What should I do?
I just had my number transferred. I cannot receive calls or texts and I just want to know how long that process takes to complete. I can't access anything because I can't do 2FA. Can't even sign in to my public account because I can't receive the 2FA...
Our Apt. Door Buzzer does not work on my phone. I work from home, and have missed packages. I have been asked to consider changing phone companies. Do you have any suggestions??
