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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Messages or Notification Problems ? Verification Codes sent to me but do not come into my phone.

For a month or so, I can't access my online banking accounts because I don't receive the Verification Codes they send me . I'm a senior and wonder if I deleted or changed message settings on my cell phone. Can someone access my phone and check it out...

No cellular service

Anyone else in the Trail BC area have no cellular service? I can not make or receive calls.

data issues?

any one else is have data issues? mine was working this morning and now it has stopped?

Resolved! Physical vs eSim

Happy with my service , BUT I'm in a bit of a deadspot @ home and signal is weak . No problem once I leave my house Have new phone with eSim capability . Is switching to an eSim likely to do anything to improve my coverage ? Thanks

Can't activate my account and transfer my number

I have tried several times to transfer my number through the Public App. Nothing goes through. I have checked with my current account holder and they have approved my number transfer. I have also checked with their provider - Bell Mobility - they ...

@CS_Agent

Prepaid end of last month for this/ "the next month...... lost all service suddenly today, no matter where I go, only wifi works. All cell data gone. Of 77GB... in like 6 days? My phone says < 4GB used. It forced me to change my name in the middle of...

Mobile data not connecting - text and calls work fine

Mobile data doesn't connect, yet texts and calls work fine.I've been a customer for over a year and still have 1 GB of data remaining for the month.I tried resetting network settings, restarting, etc. Nothing works.

Multi-factor authentication sent to old phone number- can’t log in

I need to speak to an agent to change the phone number associated with my account, it’s been 3 years since I’ve had that number and now I can’t log into my account. I know my email and password but it always asks for the code that’s sent to my old nu...

Disappointed with CS Agent "LEONARDO"

I know when I signed up with public mobile that there is no one to talk to in person. However, I did have a question regarding with a billing issue and Monica was very helpful a week or so ago.However, now it seems like there was still a glitch with ...

Phone Doesn't work

Hi,It looks like my data ran out yesterday, May 24, 2026. I paid for a new plan yesterday, but my phone still isn’t working. Could you please have a look?Also, I may have paid twice because my phone wasn’t working and I tried the payment again. If bo...

How can I get an agent to message me?

I have account related issues but I do not know the usernames of any agents to receive support, can an agent message me please? thank you!

Cannot see or access my subscription

I currently am using public mobile and pay for a subscription but when I sign into my account it says “choose a subscription” and will not let me past that screen unless I buy another subscription. It’s like my account is brand new, but it’s the same...

unable to make ANY phone calls

DON'T HAVE AN ACTIVE PHONE PLAN ON MY PHONE is the message I get when making or people get when make calls. WHY???? payment was made earlier this month!

Resolved! Swap esim to physical sim

I moved from physical sim to an esim. I now need to change my phone and need to go back. I went to my profile and trying to update SIM card number but getting an error “Sorry, the SIM you entered is not valid.”.is this the right way to do it?

Esim price

Hi. How much is it to switch from physical sim to eSIM?

How to contact support, phone quit after temp stoppage on credit card.

temporary stop on my credit card due to strange charges, now reactivated but my phone is stopped, auto payment should still have gone through.

SMS offer not shown on account

I received a text offer that I cannot see on my account. I'd like to know the terms and conditions before accepting it. Where can I find them?

Service not working

Service is not working. Can not call, text and no data. Auto pay was set through credit card. Payment went through yesterday.

Text messages removed

Hello,I'm writing to report that a number of my text messages have suddenly disappeared from my phone. Specifically, all messages under the contacts "JulieAnt" and "Julie" (which are my own number, used to save personal notes and reminders) are gone,...

Resolved! QR CODE

Just got a new cellphone it says to scan the QR CODE where is the code I'm not good at technically l'm dumb Thank You

No service even tho it shows 5G. Can’t create support ticket

Phone suddenly only operating on wifi, talk and text.—even though when away from wifi it says 5G. Tried repeatedly over the last week to search community for answers and then to create a ticket for support. Although I can log into my account I get...

No data despite change in plan

Subscribed Plan$29 for Unlimited Canada, US and Mexico wide minutes + 20GB Data within Canada, the US and Mexico at 5G Speed. I changed plan in March. Have used only 1.52GB in current cycle but now i have no data. I have restarted, my account shows c...

Service issues every time phone dies

Any time my phone dies/is shut off, when it turns on I have service issues. I’ve never experienced this with other service providers. I’ve had to put a ticket in for this same issue at least 2 times. My phone says I have “PE” service, but no “PR” ser...

Re: How to connect with a customer support agent

How can I connect with a Customer Support Agent.

Cannot call toll free numbers like TD or PC Insurance

I have recently noticed that no toll free numbers are being connected.i tried calling TD credit cards and it keeps saying invalid number I tried all combinations and still failedi tried pc insurance and same issue I restarted my phone too.this is a b...

Account login is stuck at pre-activation

When trying to login to on-line account, it always goes to pre-activation screen

Resolved! Porting phone number from VoIPMuch.ca

Hello, I am planning tort my 'home phone number from VoIP vendor (voipmuch.ca).Is there a special steps, I have to do? Or even is this can be done in a couple days?Thank you.

Change Call Display

Hello. is there a way to change what is displayed when I phone people?

iphone 6

I get "connection error", and no internet

eSIM QR code

Dear @CS_Agent I just signed up for a public mobile account. 226-3xx-xxxx. My eSIM disappeared shortly afterwards. I still had my original eSIM on my phone, when I switched back to it for a multi factor authentication, my new public mobile one disapp...

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