Community

“Something went wrong”.

This is the message I keep getting when responding to the CSA on my ticket.  Right in the middle of typing my response back.  Has happened multiple times this evening.  Is the Expert messaging system down?

My account got compromised for a brief moment and now the SIM card number is changed.

How do I fix this? I am only able to access via email and suspend the service for now. How do I remedy this? It took me few minutes to change password but an hour to find the suspend service button.

public mobile App keeps telling me i have an invalid e mail when i ty to sign in

Cant contact customer support

I cannot connect with customer support through their chat. I have attempted several different times over several days and on various web browsers. I need a customer support person to reach out to me or an actual phone number for a customer support pe...

What are international roaming charges on my cell phone plan?

Travelling to Asia. If I use my home phone number, what are the roaming charges? 

Disconnected

My phone has no connection to service. Why?

Can’t connect to a customer service agent

Any customer service representatives on here answering questions since the new and “improved” system doesn’t work?I was charged twice for the same monthly payment on my credit card. Looking to see if I can get the double charge refunded. This is my l...

Payment not going through

Can I just switch my card because it keeps declining 

Please Add Bangladesh to Public Mobile’s 1,000-Minute Calling

Subject: Request for 1,000 Bangladesh Long-Distance Minutes Add-on (Similar to India/Philippines)  Hi everyone and the Public Mobile Product Team,  I am writing to request that Public Mobile introduce a 1,000-minute long-distance add-on option for ca...

can not log in

when I attempt to login it says Welcome back.Lets complete your activation. Can not get any further.I have been activated for 5 months.Phone works but can not view my account or make changes.

Was in USA yesterday for the day and data would not work

I have the Can/USA/Mexico 50GB plan.  I rebooted several times, only option listed was A & T, tried several on/off on cell options etc.  What else could I have tried?

new phone

I have a samsung galaxy A70 and I am getting a new phone tomorrow a samsung galaxy A17 can i just put the sim card in the new phone do i need to do anything else?

New device on existing plan

I received a message saying the 3G network will be retiring on March 1st. I have a few questions pertaining to this.1- I have purchased a new device (iPhone 17). Can I just transfer to my new device and continue receiving services under the same plan...

Change payment

How long does it take to access additional data?

I purchased additional data for this month but it is not showing up on the phone. Is there a delay to access the additional data?

Number Porting Successfully, eSim not activating.

The port for my number from chatr is complete, it shows on my profile on the Public Mobile App that my number is the same as my original one. However, I am stuck on SOS only, and it has been 5 hours since initiating the transfer, I have not recieved ...

Data help

I paid for my plan at noon and still no data. Anything I can do? 

Public Mobile - IPv6 support?

I require IPv6 for some of the IPv6 only services I currently use at home. When I am away and on my public mobile connection (Calgary, iPhone 16, eSIM), I only ever get an IPv4 address. Looking through posts on the forums, I see many people saying th...

Not able to access my accounts & email

My existing phone number is connected to another phone number with public mobile.  Also, my plan for US, Mexico & Mexico does not work.Not able to sign in to my email & my phone number as it is allowed me to

Where do my points go ,

So I have an offer to switch to Koodo or Telus but I also have 15.75 in points ($15.75) where does it go if I change phone carriers or is it a loss that I have to take hmmm ? 

Problems with receiving calls

I have a problem receiving call as it always goes to voice mail. I call out but can receive. Chatting with customer care is a problem as I haven't been able to get through starting a new chat 

Not able to update payment information

I would like to update the expiry date on my credit card but I'm not able to do that under my account. Every time I go to the payment section it just loads indefinitely and I'm never successful.  Is there another way to update this information withou...

Payment

I tried to update my debit card info, site keeps saying unable to process, try again later. Been trying for a week now. Many others seem to be having the same proble. What's going on?

CS agent

Rogers to public transfer failed can you manually re- trigger the port request