Puk

[pagrave]

Where do i get puk number or do i need new sim card

[hTideGnow]

hi @pagrave 

ask PM agent and they can help

 Submit an Expert Messaging ticket (Please use the same Community login you are using now.  If you get stuck with the login or 2FA code, then use a different email address to create another Community account and submit the ticket with this new account):   https://expert-messaging.publicmobile.ca/guest/chat/
          At the Chat, type "Submit Ticket", then type "Connect Agent", and type "Connect Agent" again.  Then login to open ticket
Support agent will reply within 2 to 4 hours.  You will be notified via SMS/email or monitor here:
https://expert-messaging.publicmobile.ca

Remember: Support hours of operation: 9 AM to 10 PM ET             

[hairbag1]

@pagrave 

to get the PUK, just open ticket with PM using Expert Messaging using this link:  https://expert-messaging.publicmobile.ca/guest/chat/
 (Use your Community account to login.  If you don't get the 2FA text, click Didn't Receive code or Resend code and choose to receive via email or voicemail. But if you still cannot get the code, then use another email to create another Community account to open ticket ) 
 
PM will reply you via Expert Messaging   between 9AM-10PM EST (Mon-Sun)
(for help with Expert Messaging, check here: https://publicmobile.ca/en/get-help/articles/expert-messaging )