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Can’t view my account portal

My account after logging in takes me to an activation page and won’t let me go anywhere else. I can’t view anything from my account or check how much data I have left. Please Help!

Call anywhere in the USA and CANADA

Hijust got my Black Friday plan of 35$/month.Do I get charged if I were in the USA to make phone calls to Canada? 

Active, phone number,

I have just purchased a new SIM card. My PUBLIC account shows that my phone number has been transfored by PUBLIC MOBILE and the SIM card number has been accepted, but my call is not connected. What should I do?

Extra $10 for 6 months now- New Activation only

Anyone notice that new activations get upgraded deal now?  But ends MondayExtra $10 for 6 monthsBLACK FRIDAY DEALS,WITHOUT THE WAITSkip the line-ups and subscribe to a 5G 75GB Canada-US-Mexico plan for only $45/month. Plus, get a $10 monthly credit o...

Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails

I just bought a plan with an eSIM, the app flow timed out and didn't install my eSIM, I never got the famous email "with the QR code" which is mentioned everyone but apparently no one is getting. My number from many years now appears to be lost, than...

Mobile Network not available for voice calls

This is the message I get when I try to make a voice call also checked my call history and many calls made to me Numbers I do Not recognise 

porting number problem

Hi there. I port in my Koodo number to public mobile 7 hours ago and I still cannot make outgoing and receive incoming calls. I don't have data too. My Koodo number is already cancelled. I check my Iphone setting and it says I am on Public mobile. Wh...

e-sim does not work

Hi there,I recently purchased a SIM card, connected it to my phone number, and inserted it into my phone. Later, I decided to switch to an eSIM and turned out my SIM cards. While I see a strong signal on my device, I’m unable to make calls or use the...

Disability discount?

I was just wondering if PM offers a disability discount for those subscribers who use their phones as life saving devices. For example T1 DIABETES where the phone is used as a blood sugar monitor and insulin deliverer? I see that many other carriers ...

Port In Problem

Hi all,I ported my number from Koodo this morning. I did reply to a text message asking for confirmation transfer from Koodo, and my Koodo sim card stopped working after that. So, it's been over 9 hours since initiating transfer at this point.I activ...

Getting Forbidden A1 error and error porting number over.

I tried to get the black Friday special for $29 10gb plan for US, Can, Mex and getting a forbidden A1 error when logging into the PM portal.  I was able to create the Eversafe.telus profile, but not able to get into the account.It took my credit card...

7 hours in and still can't receive calls or texts after porting number

Hi, I just just activated my account and ported my phone over (waited to respond yes with the old carrier before switching sim cards) . It has been over 7 hours and I still can't receive calls or texts on my phone number. Chat is a nightmare to navig...

How can I switch my subscription to the $29 - 10gb at 5G Black Friday 2024 deal?

cannot access account and cannot port number

I have been with pm for 6 months now and have NEVER been able to login to my account. Service has been very bad so I decided to transfer to koodo (also on telus). Koodo is unable to port my number because pm says its not linked to my account- but it ...

eSIM- iphone16 issues

Need help as I just signed up with public mobile with eSIM option and downloaded the app to finish the activation process, the app says the phone eSIM is not compatible. I am having iPhone 16 and when I entered my imei before signing up it said my ph...

Unable to receive 6 digit activation code

Hello - my daughter had pre paid with Freedom Mobile, her account was deactivated but when I signed up for Public Mobile, I accidentally checked active service and not I am unable to receive 6 digit code on that number via text and her phone doesn’t ...

Need physical SIM card for accnt ####

For my number ###+###-#### . The phone I registered on line using a eSimcard is no longer available. My other phone that I will use is an Iphone 7 and doesn't take "e sim card". I need a physical SIM card with the same number ###+###-#### . Where to ...

Is the $29 plan for Canada/US/Mexico inclusive of Hawaii

Is Hawaii included in this plan?

Deals for current customer

Hi,It seems as though all the deals offered are for new activations only - are there no deals for current customers? I'd like to add more monthly data. Do I have to quit to get the deals?

Is there any way to downgrade my plan...

I have been with public for years on the 15$ a month plan, I dont use my phone much so it worked great for me. Recentlly I moved to a rural area and upgraded for a bit to 50gb a month because I did not have wifi. Now I have wifi setup, but there is n...

CAN-USA-MEX Subscription

I am on the $35 CAN-USA-MEX subscription plan.  This plan does not include Roaming, right?  Meaning if I go to the USA I still need to purchase a Roaming add-on?

eSIM displays incorrect number

Just curious if anyone else (who elected to activate their Public with a temp number and then port their previous number after) sees the temp number continue to display in their eSIM list on their phone even after successful port of the number (confi...

Cancelled account, pls refund amount

Hey , I canceled the 30$ payment on same day, but unble to get credit of 30$ back

Black Friday Deal $35 dollars

When trying to switch from current plan it won’t show this plan as an option under manage subscription through app or website. Submitted a ticket but yet to get any response.

Transfer number from Koodo

I finished transferring my number from Koodo. Everything is set up correctly but when I try to make a call and it keep saying I have not paid yet. I already paid though. Can you please help