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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Help

I need to talk to an agent regarding my phone. I've been trying to pay it, but it's not deducting the ten dollars that I got from i refer bonus, can someone please call me with my phone number? That's on file.I have bad anxiety.So just robot that you...

How to change to Personalized Greetings

The problem is not for me to listen to my voicemail in English. This scheme works 4-4-5-1. But the real issue is: WHEN PEOPLE call me the message of the voicemail is in French. And I don’t know how to change it? I recorded myself, my name, my persona...

Can't transfer my number

My number hasn't been transferred after 36 hours. System won't let me submit a ticket. I'm frustrated with Public already!

Number transfer

I’ve authorized transfer number from Roger but public mobile keeps sending message stating they didn’t receive the authorization response

Unable to activate or submit a ticket

Unable to activate after 14 hours.

Esim download issue

I cannot download my new esim in the app and scanning the code is not working. Do I need to generate a new esim? My account says active

Service not working properly

I transferred my number from Lucky Mobile to Public Mobile. The transfer is complete. I can make calls and send texts, but cellular data doesn’t work. My iPhone shows Public Mobile and 5G, but Safari, Snapchat, and other apps don’t work on mobile dat...

Getting billed after cancellation

Hi,I switched to a different provider a few months ago, and I am still billed monthly from Public Mobile.When I try to log in, I can't even see my profile, so surely my account should be inactive.How can I get someone from Public Mobile to help resol...

missing funds

Why is my account missing a month's worth of funds?

Network upgrade

I recevied a message regarding my phone service, it said my phone is 3G but Public mobile is not providing the 3G service in 2027 and asked me to swith to Telus service. I checked my phone support 4G, can I switch to 4G network service in public mob...

I cannot get my phone number

My old phone was stolen two weeks ago. It had my phone number(of course.) and the only access to the email I have tied to public mobile. I am trying to buy a new sim and want to buy an e sim that I can just put in my new phone but I can't figure out ...

Help with carrier transfer

I have an ESIM with public. My current phone got damaged and not turning on. So I got a new phone with a different carrier. And now they want to port my current number to the new carrier. now I need help with this.

lost phone

so frustrated how do i stop my sim who do i call

activate physical simm card switching phone

I purchased this simm months ago to switch my phone. how do I activate this SIM Card #8912230000xxxxxxxxxxxx My cellular number: 416-xxx-xxxxEdit by Dunkman: removed personal information

volte

how do I get this volte thing. I tried the publicmobile.ca/sl/as98FhgpYa . And got this page does not axist. then I got endless pages that had nothing with volte on them. From a reply the last time I tried this my EMEI number is O.K. looking fo...

In the process of getting a new phone, i just bought a new esim card, when i get the new phone,

What do i need to complete the transfer so there is no Hiccups??!Thanks D sub

Looking for Mobile Plan

Hello helpers, I am looking to join Public Mobile. Can you guys help me with the best deal? Looking for a plan around $20, unlimited calling in Canada, no need for international calling, 10gb data will be enough. Thanks.

eSIM - new phone

How do I get an e sim to my iPhone 17 pro I had a 13 pro max or transfer my phone number can you send me a QR code

Help! My mobile phone is showing SOS

It’s been 2 weeks my phone is not working properly. Pls. Help, I want to keep my mobile number and my service.

Voicemail not working

Why am I getting transcriptions instead of voicemail recordings?

Help contact support

How to get support for network not connecting and locked out of account/doesn’t recognize phone/email.

New account

Nothing works on my new account can’t send texts or phone calls

Proper service unavailable , need a refund.

Hi I singed up on July 22nd and it's been 3-4 days. I mobile signal performance is not good I a have decided to port to another service. Please refund my full months payment as I have not used much of the service.

Issues connecting to network on new (old) phone

Hi there,I tried to use my Public Mobile SIM in my Google Pixel 4A and unable to connect to Network. Says "Emergency Calls Only". I've already tried everything I could find online. Reinserting SIM card, resetting network settings, resetting device, a...

Resolved! question to join

I see some interesting plans here and would like to join. But I was told it is Prepaid. What does that mean? And any activation fees?thanks

Logging in

I have my email and password but had to reset my phone so not getting the code as eSIM is off my phone and can’t access my email either. Need to be able to log in so I can add my eSIM again. Posting from my moms account as I cannot even access the co...

Got charged $5 for 3G thing. Why?

Hello,I was surprised to see a $5 extra was billed for 1 month subscription to 3G service but I've never asked for any service. My current plan shoud already has the 3G service included.I haven't found any way to submit a ticket. The chatbot really s...

Resolved! Returning customer

I see some good deals here and trying to come back. I put in my sim card number but it said invalid. Is that because I used a different email address and does not match the same one that this sim card was used earlier? But I no longer using that Sh...

Reactivating and adding new payment method

I’ve been a customer now for a while. I recently had to change my credit card and my service with Public Mobile was disconnected and now I’m having difficulty reconnecting my service and submitting my new credit card information.

Wanted to Cancel Account but No Way to Access the number and app

Made an account for my father in law when they went for vacation in Canada. Unfortunately, I don't have any access anymore for the app as well as his esim. I can't figure out how to delete the account permanently. Is there a way to contact Public Mob...

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