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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Registering

I have canada usa Mexico plan. Now in USA. I can text but not phone. Error says I am not registered I try to register it looks good but is there a setting I need to change

Reception Keeps cutting out and coming back on iPhone 17 Pro Max

Hi everyone,I really need assistance on this one as this issue is absolutely driving me crazy. I’ve recently upgraded to the iPhone 17 Pro Max and my reception in data and calls keeps cutting in and out. I’ve tried everything…resetting my phone, netw...

Resolved! Text incoming

Friend of mine can’t sent me a text however I am able to get other incoming texts no sure what the issue is

Resolved! Need to change my phone

I am cx of PM. I recently transfer my number from Rogers and it never worked on my phone. It has been giving me SOS for the past 3 days. I need help. Please call me @ xxxxxxxxxxxxxxxxxxxxx

Reactivation

My husband's plan expired because he didn't update credit card info. How can this be reactivated?

Switch back to my old phone

I want to switch back to my old phone which takes a regular SIM card. How do I do this?

Logging in

Just signed up and tried logging in on my phone app.Keep gettingError Something went wrong. Please try again.Try again. Same result.I can login using my desktop computer, but my phone app won't let me log in.

Hijacked phone number & account

my phone number was spoof today and I can’t log into my account and I can’t get any answers and I have no notification regarding the ticket that I submitted

Reward points

Why did my rewards points over the last few months suddenly decreased from 0.75 to 0.36 monthly

Pin

Hello I can't remember my 4 digit pin

Resolved! data drained

why my data drained after midnight when my phone is turnoff before that?

Payment in 2025

Hi there,Last year (2025), I was wondering why Public Mobile changes the payment due every month. My payment due was the 16th of every month for years, but last year, Public Mobile started to take the payment one or two days early every month, and so...

Esim

I lost my phone and I'm trying to purchase a new esim for the phone I have now but it's telling me to install the old one first. How to I put a new esim on my new phone?

Transfer ESIM to a new phone

On December 27, 2025, the eSIM was successfully transferred from the old phone to the new phone:1. On the new phone, I accessed publicmobile.ca.2. I logged in to my Public Mobile account on the new phone.3. I generated a new eSIM (purchase completed)...

Scammers

My calculation for 30days for 150days is accurately yet you deducted the next month on the last day of the month. I asked for refund as same day I cancelled my account and you do not give me. A bunch of scammers!

Issues accessing my wife's account

So today I reset my wifes phone which has a esim on it. But I am now not able to get into her account due to 2 factor authentication. I cant acces her email cause the the account is locked but I need to ger her phone active to access her email. But ...

Would like to change my number back…

public mobile doesn’t seem to have any 1:1 live agents? I changed my number accidentally and would like to change my number to what it was before…anyone have any guidance on how to do this?

Did not receive QR code

I did not receive any QR code for the eSIM plan. I'm unable to download the app and used the web account for the purchase. Can anyone clarify what to do?

Subscribed but cannot

I subscribed for eSIM and paid for setup but phone is locked by carrier eSIM and I cannot set up public mobile on new cell. I cannot get it unlocked as it was owned by someone else who sold it to me. I need to cancel the subscription now until I can ...

change subscription

I want to change my subscription to the $20. it does not show up as an option for my account. I tried to go through the AI, it put me in a loop. I'm about to change to another phone company... please help me change my subscription!

Help!

I attempted to change my Public Mobile number and the request failed because the number was inactive.My account is active, but EverSafe verification sends the 6-digit code to a non-working number, so I am locked out of Self-Serve.I need a CSA to rese...

changing email on account

I have lost access to my yahoo account, how do I change email info with Public Mobile?

Payment cancellation?

So I am a Public mobile client and I had a subscription when I lived in Toronto, ON.I left on the sixth of December from Canada for good.But I forgot to cancel the subscription. So this morning Public mobile charged me the monthly fee. I want to know...

Pre pd visa

Why can’t I use a prepaid visa

Volte supported devices

Where do I find the link to see what devices are supported on the network for volte? I had to cancel my service before as my device didn't support it and my area didn't support 3G so I couldn't receive or make calls from my house. I have a new device...

Volte device expansion

I have a fig flip 2 pro device that supports all the 4g bands that public mobile users but I only get 3g. I am curious if the list will be expanded once the 3g sunset happens in Winnipeg. I checked the device on public mobile by imei and it says it's...

Voicemail number

duplicate thread

Help asap

I just switched from Lucky mobile to public mobile I tried to transfer my number but now it's not working. I can't get it to work and I needed to work right now because of my work phone number and anyone else to help me and find a way it says it's no...

My network

I would like to know if I have either a 4 or 5 G network and if it is only 3 G I would like to upgrade with Public Mobile.

SMS on my phone is not working. Please help

I reach public mobile when i Call 611. SMS on my phone is not working

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