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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Problems with SIM card

I want to register for a new subscription but using a previous SIM card I already have with public mobile. When I enter the digits of my SIM card it says it’s invalid. How do I fix this issue?

Payments with a new card not working

I'm having trouble with entering my new card for payments, I push continue and it's just telling me to enter a new card....seriously getting frustrated

Re: Account suspended and can't retrieve it

i need to find out my account number with public mobile for my prepaid phone account

Request for refund please

Thank you for your help everyone and advice. Sheldon

canceled

Cant connect to network, cant login to submit a trouble, because I can't get a one time text because I can't connect to the network…… beyond ...

Returning to pm

I am a former PM customer. I would like to return and use my old pm account but using a friend referral code. How do I do this?

Help with account

I can’t get into my original public mobile account. My phone and data got compromised. A bunch of my apps & services got blocked. My account here had the password changed and apparently the phone number change requested. As a result of the suspic...

Trouble logging in

Not sure what the problem is. I can log in to my account but instead of being able to look at anything or change add one etc. It just tells me to pick a plan and finish setting up my subscription.

urgent-service outage, no verification code

hey, your ver safe ID bot is dead- no texts arriving. Been on the loop for hours, can't verify, don't need a **bleep** password reset. connect me to a human agent please. No one can call me, but I can call out. Please figure this out.

out of north america

I will be out of north america for couple of months, what is the best way to keep my number but avoid monthly payment? And I could resume my plan when I will be back to Canada.Thanks!

Help- Frustrated

Hello,I currently have a Public Physical sim. I bought a new Iphone and trying to get an esim. When I logged into the Public app I thought I was following the prompts for an Esim. But for some reason was able to purchase a new subscription, or a new...

Getting back an old number

I initially transferred my number from Fido no problem when I activated my subscription. I then tried to transfer a second number from Fido to Public Mobile but I later learned that you can only have 1 number per account. So when I got a text from Fi...

Dead loop between rogers and public mobile after transfer

So, I initiated my transfer from rogers to public mobile last week. After that, I've never received a text message confirming transfer. Instead, the data works, I can call out, but was not able to receive calls, not able to send or receive messages....

Cell service

Cell service is very spotty, dropped calls, missed calls, missed texts, missed messages.

New phone set up

Unable to get new eSIM for new phone as app won’t let me past 2 step verification and will only send code to broke phone, broken phone is NOT useable. App is not providing the option to send code to email.

Resolved! Transfer phone number/plan from physical SIM to eSIM

Hello I currently have an iPhone 11 with a physical SIM and I am planning to upgrade to an iPhone 17 which does not have a physical SIM slot.I have read the FAQ around switching from a physical SIM to an eSIM, however, those instructions do not make ...

Hotspot

Why can I not use hotspot on this number?

Resolved! no network service

Network service to Public Mobile is suddenly very spotty from my home (rural BC). Have been using it for years. Not sure if the phone would still work from closer to town as I haven't tried yet. Did Telus make recent changes to the network? My phone ...

Resolved! US roaming cannot make calls.

Asn not touched. Automatic roaming. Tried manually using Verizon, at&t and T-Mobile. Every call has a fast busy. Rebooted pulled sim. Dealing with a death in the family and really need my phone. Phone is less than a year old. Thc

text messaging

Texting not working xxxxxxxxxxxxxxxxxxxxxxxxxxxxx rue xxxxxxxxxxxxxxxxxxxxxxQuebec Canada xxxxxxxxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxxxxxxxxxxxxxAccount last 4 digits xxxxxxxxxxxxxxxxx

How do I know if my American Scanning has been added

Hi How do I know if I am able to call USA from Canada . I have just added the roaming for 15 days yesterday.

eSIM wont install new iphone15

Setting up a new device iPhone 15, purchased a new eSIM on the PM app and got the code on old device, pushed the bottun activate sim, spinning and waited and waited, and waited, rebooted, and still nothing. In the settings i can use a qr code, how do...

SIM card

My SIM card is acting up. Twice I've lost my service and had to remove the SIM and put it back in. Can I change my SIM card nut not my phone number and account information?

Double payment taken

Hi! I was double charged for my sub, how can i get my money back?

Cannot Receive SMS msg

I forgot to answer Yes to my previous vender’s message of transferring number. Now I cannot receive any message. What should I do?

Account

My email and phone number have changed then what it is on eversafe. How can I change this so I can long in?

Amazon app media issues with PM

I need some expert help. Lately, when I try to view images or videos on the amazon app while on mobile data, they just stall, take forever to load or don't show at all.Once I switch to WiFi, or VPN or use the website, they load immediately. I've tr...

Hi, I can make outgoing calls but cannot receive any incoming calls.

Hi, I can make outgoing calls but cannot receive any incoming calls. There is no VoLTE option on my iPhone. Please reset and re-provision IMS and VoLTE for my number. Thank you.

Not receiving text messages from PM

I am in limbo. Trying to port my phone number to Roger's. Roger's sends request to Public Mobile and indicates that I should be receiving a text message. No text message. So I try to log into Public Mobile account. 2-factor authentication does not wo...

cannot log in to change payment method

Hi we had changed email providers and have to update email address so that we can access account. We have to make an eversafe account but cannot. Please advise?

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