Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello Public Mobile Support@CS_Agent ,I recently returned to Canada after being out of the country for 10 months, during which time my previous Public Mobile account and phone number went inactive.I have just purchased a new plan and activated a new ...
Hi, I went to Freedom store yesterday to transfer my number from Public mobile to Freedom. They did the transfer for me. I received a message from Public Mobile, asking me to confirm the transfer. I replied yes. but today I found the transfer did n...
Need to speak to an agent of Public Mobile in person. Please inform me the location to visit to meet an agent. Thank you.
I am in the process of transitioning to another cell provider, I need a release of the current phone number on my account. I would also like to inquire the telecommunications complaint that lingered on my account for years
My daughter's phone data is not connecting. Can you confirm her Sim card is connected to her account properly.
Waste of my time. Just text the number you know is mine. @CS_Agent
Hi everyoneHi everyone,I am trying to call the NADRA office in Pakistan at +9251111786100 or 0119251111786100 to fix an urgent issue with an application.My Public Mobile plan explicitly includes the 500 international minutes package, and it specifica...
How do I send a direct message as my plan has stopped working. I need to change my payment information
I'm just curious what happens if we don't upgrade our device by the March 1st 2027 deadline? And we still have not transferred our SIM to a compatible phone.
How do i check if my phone number is still active?
I am trying to help a friend sign up for the $20 - 1 gig plan and I don't see it being offered. I first asked with the Chat bot and it confirmed it was available and provided the link but this $20 option is not there. Where can I access it?Thanks!
i can't login into my teenage son's public mobile account to transfer over to a new phone. we cant remember the email we used so we can't find the email to login with the user name. we can reset his password but when we ask about forgetting email, ...
Hello Public Mobile Team,I am a long-time subscriber (account associated with phone number +18676886633) and I would like to switch my current plan to the $25/month 25GB 4G plan (Unlimited Canada-wide talk & text + 25GB data at 4G speed).I tried chan...
My Public Mobile plan cannot send outgoing SMS, so I cannot reply YES to the port authorization text. How can I complete the port?"
HelloI recently switched to Public and since then haven’t been able to reply to android text messages I have received. When I go into my settings it says RCS-waiting for activation please help with step by step on how to fix this.thanks
HiMy elderly parents both have their service with PM. The credit card in their account is about to expire. I have tried to recover their email but the access code is sent to said email! It is quite the circle. Understandably they do not use their ema...
I opened an account, made a first payment and need to cancel my account without activating it as my phone
Why some times does my voicemail ask the caller for their name then tells it to me when I access the message?
I was talking to an agent and finally got a response from him .. that was not useful. I sent a message explaining the circumstances of the payment transaction in question. NO other response even now 12 to 14 hours later. ****** Inquiring Minds want...
I activated a new sim yesterday (SIM # ) to a new number ###-###-#### and still not working.Please can you fix it, also if I want to upgrade the plan, is it possible.Thanks
I ported from Rogers to Public Mobile yesterday. While data works, I can’t receive calls or texts, even though I can make calls. I’ve tried troubleshooting, but this issue hasn’t been resolved. Can support please help fix this porting problem so my i...
Payment made but no active plan
I'm currently on the plan at the top of the image ($35 75gb Can/US/Mex).A new plan popped up which seems to be the same as mine but 80gb and I'm wondering if I should just upgrade since it's the same cost. The only detail that seems to be missing is ...
I would like to change plans but it says only for new customers
Hi,Earlier this year, I signed up for the 60GB 5G plan with a 50% discount for 24 months, and I have been paying $20 per month.However, I noticed today that my plan has been changed to the 150GB 5G plan for $45 per month. I never made any changes to ...
I am going to Europe for 2 weeks starting October 2. How can I make a call from there to Canada? Is there an international plan I can add on to my plan or an international card I can purchase
I am unable to update my address through my profile keeps saying invalid when it is not
We are in the same boat worst company ever
I cannot access anyone to actually help. Cannot activate an Esim it keeps telling me to download the app to do so and I’m actually on the app when it tells me to do that. This is ridiculous. It should not take so long. I want a refund.
Clerk gave me a Koodo PIN voucher and it locked my Sim and cant get into account because account recovery is disabled too a CS_Agents wont add a voucher PIN or unlock the Sim unless i provide account info which it has locked me out of recovering. I a...
