Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Bought both Data for $20, Talk text for $16 in USA. Talk/text worked but Data did not (happened twice in June and in September) Im very very frustrated
I have connection problems whenever it's overcast/rainy, but it seems to be specific to landlines. I can call other cell phones and the call will connect, but if I call a landline, it goes directly to their voicemail. Are there settings I can change ...
Adding another data point from October 9, 2026. I'm on Public Mobile with an iPhone 17 Pro running iOS 27. My tests are with calls to a dot in the ChatGPT app, rather than regular ChatGPT Voice.After rebooting my dot, I tested:- Wi-Fi: call connects....
How does one unblock the usage history block?Have tried two internet browsers and the ability to download usage history is still blocked for some unknown and unexplained reason. Everything else seems to be working, except Public Mobile account infor...
Hello, I'm getting a lot of conflicting information in this topic. Does anyone actually have a ZTE Cymbal 2 working on VoLTE at the moment? I believe the reason it was working before would be that the 3G towers were still operational at the time. But...
Hello, Need to change the credit card details on my wife's account as the validity date has expired. How can I get the payment registered to her phone? Thanks.
I've reset my phone, tried my sim in another phone as well, but I cannot send or receive SMS, as well as phone calls.Can someone please check my account and make sure everything is good ?
Hello My line was canceled and transferred out on September 26th.I believe that a credit is due on my account for the advanced billing cycle. Can you please verify and confirm my overcharged refund to my credit card?My credit card was charged $29.38 ...
I'm porting my number from Sasktel to public mobile. Got a physical SIM activated and thought I followed all the prompts and instructions. But I can make calls, but cannot receive calls, so I need help with that.Thanks I advance
Hello, I recently changed my plan on my account. My data, texting, and incoming calls are working, but all outgoing calls fail with the "7B1: Your phone is not activated on the network" error message.I have already tried restarting the device, resett...
I just joined 12 days ago and changed my phone yesterday due to too many scams calls and texts, after everything is done when I was trying to update eversafe received msg " An existing eversafe ID already with this phone number" and I also received a...
Ported my number from SaskTel on Oct 6, eSIM on iPhone 11. Calls and data work, but no incoming SMS. Because of that, the login verification code never arrives, and "resend" doesn't offer email. The chatbot gives an error and the CS_Agent private mes...
Notifications from OnDemandRideco transportation service in Okotoks are blocked. I talked to them and the said that it may be my cellphone provider. I need to get the notifications ASAP. Thanks,Helena Canon
Hi there Silvio,I have activated my account with a physical SIM card, but have been stuck in SOS mode ever since. I have tried the online chats, but nothing has worked and it is very frustrating as I need my phone for work. Can you please assist me i...
i purchased a sim and tried to subscribe but my credit card was declining so i bought a top up voucher but theres no way to top up with it need to activate phone
Basically, I have periods of time where I could benefit from a more expensive plan. The reason I always avoided that is because I noticed that once I upgrade a plan, I can't just switch to a cheaper one anymore. So I cautiously stick to a plan that's...
I’m not asking for cheap data overseas. I just want my Canadian number to be able to receive a text message. In 2026, completely cutting off SMS outside North America is ridiculous. Banks, credit cards and other services use SMS for 2FA, so travelli...
Good evening,I just activated a new plan earlier today using a discount code given by my cousin, which she says it will save me $10However , when I check my card online, it shows the system charged me full price + tax. Please send it back $11.2 to...
