Community

I need customer service help

I have problem transferring my phone number and now I'm stuck I can't use my numbers anymore 

need help with volte

my phone has volte but public mobile doesn't recognize it. 

Points used wrong due to network error

My points were used to collect data for 15 GB instead ofy intended use to translate it to a bill credit

I want to pre register a credit card?

I can't call 800 numbers,

after change a new plan, I can't call 800-888 numbers please help?

what constitutes $5 charge for 3g on a 4g phone?

And if Volte is the issue, how do I know if a new phone pic would be compatible? ( not knowing IME# )Thank You

No Activation Summary Email to install eSim for a CS_Agent initiated number transfer

I had issues using the Public app to transfer my number from Bell, so I submitted a ticket to @CS_Agent. The agent submitted the request to Bell and said that once we respond "yes" to the text message from Bell, the number will be ported within 2.5 h...

No Response to my Ticket

Ticket reference number: 445664-202

No response from CS_Agent

Hi all, I was told to contact CS_Agent which I did yesterday twice. Have not received any response. Kindly advise what to do next.Basically, I have received a warning from P.M. that my phone is on 3G (for calls) and therefore will be charged an extra...

NO CELL SIGNAL IN RED ROCK, ONTARIO SINCE WED.MAY6/26

I have had NO CELL SIGNAL IN RED ROCK, ONTARIO SINCE WED., MAY 6/26. CAN'T MAKE OR RECEIVE CALLS. CALLS COMING IN AUTOMATICALLY GO TO VOICE MAIL-CAN'T OPEN V/M , IF I TRY TO PICK UP CALL, IT IS DROPPED. I'VE TRIED MULTIPLE TIMES TO CONTACT UBLIC MOBI...

Plan

Need to cancel my plan

Lost accoun for second phone number

Help lost Access to my second account phone number. 

more poing

how i cant get more poing

Re: Customer support

I have sent over 5 of these tickets, as it says that if your account is locked it will be unlocked in 3 hours, it's been way more than 3 hours. No one has gotten back to me I still can't get into my account or use any data. I need help please

Missed payment

I had to change my banking info and just got it updated so I had a missed payment but the banking info is updated now so you can go in and take the payment out of the account. 

Cancellation

My account was cancelled as of May 7, 2026. Why was there a payment charged on that day.

Subscription Question

I am in the forced $18/mo. subscription. Can I get the Canada-wide Unlimited, 1GB Data, for $19? Like my husband has. It is not listed. Thanks.

Cancel subscription and give a refund please now

it has been frustrating to try to reactivate our account. It has been days and hours of trying to figure it out and talk with different chat robots. We give up this is not for us. We paid $27 plus taxes for a total of $30.24 For the 10 gig month subs...

Refund - eSIM Activation Failed

Hola, hoy pagué un plan en la página web, pero la eSIM no se activó y no tengo servicio. Como no puedo usar la cuenta, necesito un reembolso completo. Correo electrónico: joryenl. Fecha de la transacción: 12 de mayo de 2026.

Fishy Data Usage

My month subscription just began today.  This morning, it said I had used up 10% of my data; before I even used my phone.  I was connected to wifi all day, apart from one hour of a commute- it remained at 10% used up.   I left my phone at all evening...

iMessage issues since switching to Public Mobile

iMessage not working since I installed my eSIM , Some of my text messages are sending are RCS style and in green bubbles! Not sure why this is because the recipients also have iMessage

Data

What is the data I’m using? Usage doesn’t explain, only shows date and time 

No date

I moved from On to Quebec, then I don’t have my data can be used, do I need to change anything?

Public mobile is a scam! they do not transfer your old phone number but dictate that you use new one

They mislead me they could transfer my old number in the sign up process, apparently it never happened and I was wondering why I was not getting calls and messages, when I found out 15 days later and complained through the stupid ticket system they r...

Overcharged.

Who do I get in contact with, my bank account was charged for an automatic payment, and I had credit on my account that was taken out as an payment as well.

Not receiving calls + sms from other network/authentication ones

Idk if anyone has faced this error before but I switched to public 3 months ago and just recently this week I have not been able to receive any calls or sms from any other network except Public & just promotional messages. Can't even get authenticati...