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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Referral code

I signed up for public yesterday and my phone is working great. I tried to provide my referral code to my husband and it's saying it is invalid. The code is typed correctly, we've copied and pasted and text the referral code link over. Why isnt it wo...

Credit card charge

Hello,I was with public mobile for a few years but am now with Telus for the past year. I am currently living in PEI and just noticed a charge from Edmonton from public mobile self serve. Obviously this is in correct or a fraudulent charge! How do I ...

Issue after porting no calling or texting incoming and no outgoing texts

We ported and I tested calling after installing the esim. Now he can't recieved or send text messages, we have turned rcs texting completely off and still having issues calls go straight to voicemail when I call but he can call out. He is activity wo...

Pin

I'm a new customer since the weekend. I had a complicated set up. I did not receive a PIN number and I never left the phone for 8 hours. edited by computergeek541: changed category label (discussion isn't related to Community)

Payment

Why not accepting new credit card

Resolved! I don't have access to the phone. Will not let me access my acct

I purchased a phone, and attempted to set up an e-sim. It did not work, and now I cannot access the account I set up, even to cancel the acct. I have set up an eversafe thingy and I have confirmed myself through that via email, but then it keeps aski...

Resolved! is it possible to get the black friday deal for 3 new lines ?

I'd like to move my 3 existing lines from rogers, assuming I can get the promotion on all of themin addition, can all numbers be ported ?

Data

Data not working. Text and calling works

Wifi calling?

Hi there, just became a new member for public mobile but kept dropping calls in our house which with Telus previously never was the case. I found out that wifi calling was enabled with my Telus provider but not with Public Mobile. It says it doesn’t ...

Credit card payment not accepted

My renewal failed. I believe my credit card details were correct. I have updated my credit card details again and retried the payment. It still failed. The message received is "Sorry, we're not able to process your payment at this time. Please tr...

Resolved! sending pictures

I recently noticed my pictures taking a long time to send, i tried clearing the messaging cache , and rebooting the phone it did not help. Now i have been told my picture are arriving to who i send it to, but NOT from my phone number. I checked to ...

Resolved! Call forwarding in Mexico

Can I call forward my number once I am in MexicoThanks edited by computergeek541: changed category label as discussion isn't related to how to use the Community website

Cannot log into account

Hi there, I'm a current public mobile customer and I'm finding it impossible to log into my account.My purse and wallet were stolen along with my phone. I seem to be running into dead ends everywhere.I need to be able to log into my public account to...

QR code for eSIM

I am existing subscriber to PM with eSIM for over one year. I bought a new Samsung phone but the smart switch app want to scan QR code from PM eSIM . I thought the new did not work so I went back to Samsung store to return then they told me that Smar...

Portable troubles

We’ve been having issues transferring my partner’s phone number from Fido to Public Mobile. We used to have a shared account with Fido. My number transferred without any problems, but my partner’s transfer never went through. We also never received t...

email

logged into account and changed email associated with account....now when i log in it want to finish an activation....imy cell is working just fine atm........how can i get into my account?

Outgoing Calls - hit and miss

Why I cannot call many numbers off my contact list - it is not ringing , neither in my caller’s ear nor on the callees phones ? I created this account and imported my number three days ago , from Bell . Some of the contacts confirm functionality tho...

Logging On

Hello I have problem log on in my account

I was double billed

on my November 22 bill I was charged $25 and then charged $29. When I changed my subscription I did not receive a credit in my account

How can I have my second number added to public mobile?

I have two numbers under my name with Rogers. I am using one number and my wife is using the second number. I have created a profile with Public Mobile and waiting to port over one of my numbers. Trying to find how can I port my second number with pu...

Network constantly dosconnecting me

For the past two weeks I have been disconnected to public mobile network more than I've been connected it's extremely frustrating not being able to talk to an actual human being and just talking on chat none of it has been any good I have done all th...

Need help to port my number from Rogers to Public Mobile

Hello, I am not a tech person, sorry to bother you guys.I have picked a physical SIM of public mobile, now trying to port my number to public mobile. Store representative told me to be safe I have to get a new number first from public mobile then I h...

Need immediate help with partially disconnected plan during port

So I initiated a port from PM to another provider 50 minutes ago no.I installed an eSim for the new provider, and then once completed I started the transfer proper. The new provider contacted PM within a minute, and I received a text message on my ph...

Voicemail ring

Can we change numbers of ring or seconds before the voicemail start ?I have a Samsung S23fe

CS_agent

hi can i speak to an agent please, i have a question about, can i keep my number while im still out of the country with a lower fee?

Account

Primary deceased, secondary # to continue service same account # for AutoPay.

Ihelp

Help activating sim card

Bill update but forgot which email i used

Hi i have 3 pm cell # i need to change my payment method before i loose the number. However i cant log into that account as duh i have forgotten which email i used so if i have 3 account on the same credit card but need 3 different emails seems highl...

Toll Free Number Call No Longer Working

I tried making some calls to toll free numbers (1-888 or 1-800 numbers) and i always get a immediate error saying your call can not be completed. I can make calls to regular numbers, my texting and data still work. I tried restarting my phone mult...

Recent update issue

Public Mobile, please resolve the issue with this recent update. The call display no longer works on the 5G Network. When I switch to the 3G network it resolves the issue.

Community

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