Community

Unable to receive SMS, recently ported from Fido

Ported over from Fido last week. When i check my facetime/message app, it says my old number is verifying. I guess its been like this for the past week. No issues with phone calls, those work. I previously had an esim with Fido. What are the solution...

Account access and refund

Hi. This is Yukyeong xx. Actually, I made a new account (xxxxxxxxxx@naver.com) last time and I purchase a plan and I paid. I tried to transfer my number from Fido that I used to use before and also wanted to get a E-sim. But I couldn't get access my ...

sim

did not arrive my sim card after processed all the payment to fullfil the cost of sim and subscription

I lost single

International Minutes Add-Ons

Do the   international minutes add on expire?

I got charged by Public mobile

I got charged by Public mobile 27$ random dollars when the I do not even use their service at all. And quite conveniently there is no customer service.. very dissatisfied. 

Porting my number to Rogers

I have made several requests to port my number from public mobile to Roger’s, but public mobile has not sent me a text. how can I get PM to send me a text?

Phone not compatible with Esim?

Hi there I just purchased a plan with eSIM. I have a Sony Xperia 5 IV,When I purchased the plan I typed in my IMEI number, the Public Mobile website confirmed that my device is eSIM compatible. However, after trying to activate my account it says tha...

Can't send or receive texts

I transferred my phone number from Freedom Mobile to Public Mobile about 22 hours ago.  I can now phone and receive phone calls, but I can't send or receive texts.  I have tried powering down and powering up my Samsung Galaxy S10, but that didn't sol...

Account: Esim activation

I started an esim activation then left and returned to finish. I now cannot continue with the activation as I continually get an error. It won't let me see any other plans or do anything apart from log out All I want to do is buy an esim, can someone...

my phone doesnt have servise

how to create a new community user to be used to ask CSA to reset password for locked account.

Hello, my mother in law had a credit card problem and and autopay failed ,so she cannot use her phone.  In turn she got her account locked out. I have been trying to reset the password to fix the credit card problem. CSA says just to create a new com...

Porting a tablet number into a phone number

I am currently have a plan with fido but I am planning to move into PM. I just found out my plan was a tablet plan and it did not have any ability to text or call. I was wondering if it was possible to still port this tablet plan to PM and turn it in...

SMS Text Messaging not working (since porting number - esim on iphone)

I ported my number over yesterday and it seemed to be successful at first (I can call, receive calls and data all working). However, text messages (both incoming and outgoing) do not work. I have restarted the phone and retried various times.Trying t...

Dropped Calls

Anyone else experiencing frequently dropped calls? For the last few weeks, I've had my call drop for no apparent reason at least 10 times. 

Transferring from BELL to PM - calls not coming through

I'm trying to switch my number over from Bell to PM and it seems like everything else is working except for incoming calls. I received the transfer request message from Bell and approved it and took out my Bell SIM card to see if things were working....

Esim

I purchased an eSIM for European data through Ubigi. I can’t activate it. Is this an issue due to my Public Mobile carrier or user error? I have had a Public Mobile account for about 5 years. Please respond asap I’m travelling today. 

Long distance add-ons

Is there an add-on available to a Canadian subscription that would include the British Vir

When are the payment, text and activation issues going to be resolved?

When are the important issues going to be resolved? I cannot in good faith recommend PM to anyone I know with payment, text and activation issues still ongoing. As well there is now long wait times for help. One friend regrets activating with PM when...

Can't receive texts and iMessage and FaceTime not working after number transfer

Hi all,I just transferred my number over from Rogers to PM and now I can't send or receive texts. I have no problem making or receiving phone calls but for whatever reason I can't send or receive texts. My iMessage and FaceTime also are unable to be ...

eSIM set up

I started the process to do the eSIM transfer from Rogers to PM. But I panicked that I would lose my images, etc. So downloaded that to my computer and in doing so, the page to complete disappeared. I went to my email and scanned the QR code and got ...

Usa Data Not Working

Hi Community,I've read the posts here about troubleshooting when data is not working while roaming in the US. I have an android phone, a 50GB within Canada and US plan. I arrived in Arizona yesterday and my data is not working. I've turned on data ro...

going from iPhone 7 to iPhone 13

My automatic transfer of data from my iPhone 7 to 13 didn't allow me to transfer the phone number because of the SIM card.. I purchased a new SIM card for the 13. Now how do I transfer my phone number to the 13 without losing my rewards.

can't update credit card information

Can't update credit card information