Community

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I can’t make toll free calls, I have restarted my phone and it still won’t work. How can I fix this?

Problem with sim card activation

Hello,I just ordered a Public Mobile plan with the physical card. I saw that the website say that the card will arrive in one or two business days. After talking to a customer service, they say that it will actually take seven to ten business days. I...

Mobile data not working

Where is the post Megathread: Public Mobile Data Issues (Community Subscription Update)???? Was it deleted? I'm still having issues with by mobile data! 

Suspended account for non payment on Autopay

I have autopay on my account . It should have taken payment out today, it didn't. My card is current and is the same card that they allowed me to use to reopen the account. I go to customer service and all I am getting is AI answers that are not help...

I am a existing customer and when I try to login the page coming to select the subscription plan? Ho

Porting my number

Hi I’m interested in moving over to your service,  can you please check if my pc mobile can be ported.  i tried with freedom mobile, they couldn’t port it  ***Message edited by CS_Agent to comply with the Community terms of service.

Koodo offer $24 for 10G data plan

An offer to the Koodo plan of $24 for 10G data plan appeared on the overview page.  I redeemed the offer with code to the Koodo offer $24 for 10G data plan but nothing happened.  No offer was provided.

Switching Back to Public Mobile

A couple of months ago, I switched from Public Mobile to Telus as my then current plan with Public Mobile was to be discontinued.  I did not realize until after the change was made that it did not include any data.  I wish to switch back to Public Mo...

Internet connection

I am paying for Internet through public mobile however I am unable to connect to Internet for the past two weeks. Please advise. Thanks

Monthly Promo Discount not applied

I had a promo discount that was 50% off the normal plan price. Today, I had an automated payment issue that prevented it from going through and now my service is suspended. Now telephone banking says I owe the full amount. Please help me ASAP as I ne...

Data not working on esim

Anyone have issues activating the data on a new ESim? Call & texts work, but not the data. 

Service issues.

I live in PEC, Ontario. Paid monthly bill in full amount but can't make a call or use data. I use my phone alot and this service hasn't been working at all this month. I didn't really have alot of issues before. Very disappointed. No help either. Thi...

Change of Email address

I have tried to change my email address from xxxx@xxxx.ca to xxxxxxx@gmail.com. PM tells me it has been done but nothing is visibly recorded.

Double billed for upgrade

I accidently applied twice for a plan upgrade and have 2 payments taken out of my credit card account. How do I delete one?

I am not able to access my account

I have been a public mobile customer since 2020. When i try to log into my account, it logs me in but asks me to select a subscription to move forward.

Trying to find message you sent me

need to suspend my account

Please suspend my account till October 2026 as I am leaving country 

Need help, I want to stay on the Public Mobile network

I recently transferred my number from Bell to Public Mobile. Bell reached out to me with an enticing plan yesterday and I may have agreed to switch back to bell. I had given them information to switch back to Bell and I was told the switch will happe...

Recieved the PMDATA10 promo. What are the terms and conditions.

What are the terms and conditions?Would like to know before I enter the promo code.  Thank you. 

Data not working

I switched a few months ago from Lucky. I now have an eSIM. I cancelled my old account but left the sim card. I kept getting asked which data plan to use so finally removed the old sim. Now my public data won’t work. I have more than half my space le...

Payment...

I've been trying for 2 days to pay, all I get is " cannot process your payment at this time, please try again later" please help!!

transfer

HiToday I received a bill from telus, my previous provider. Apparently my phone service was not transferred from telus to you as of  the 14 or 18 th of April.Please contact Telus and get my services transferred. Please send me an email letting me kno...

can't receive PIN for eversafe ID - how to resolve?

I'm trying to access my account but I can't log in. The application wants to send me a PIN to access my eversafe ID but it does not send me the text messsage with the PIN....how do I resolve this? TBH the lack of live agent customer service is so fru...

Why doesn’t the promo code PMDATA10 work

Hi there,why doesn’t the promo code PMDATA10 work in my account? I have the $25/ month plan. I’ve tried both my the website and the APP. Please help me. Thank you,Erica