Community

New activation amenable to send or receive texts

Re: Ip says im in a different province...

I think people need to learn how networks actually worked before they became compramised and it became the norm to people  

Re: My number port failed

Hi, I had the same trouble on my transfer. I thought my transfer was completed but it wasn't. I called Rogers to have them cancel my service which seems to have been successful (calling the number gets you a NIS message) but the Public account isn't ...

My number port failed

The old sim card and carrier belongs to a corporate account, which has released the number.  However, as the phone was with the company they failed to respond within 90 minutes and the port failed.  However, on Public Mobile side the port completed a...

Porting a VoIP phone number (land line) to PM

Please give me the steps I must follow to port a VoIP phone number (Land line) to Public Mobile.

US talk text

I just bought a calling plan to the US, but I still can't make calls. It says there are no free minutes.

Two payments for two subscriptions payed for on wrong account.

I payed for two different subscriptions on the same account within two days.I would like to cancel both subscriptions and get a refund.

Carrier voicemail

I'm getting a carrier voicemail notification on my primary voicemail. (red dot) There is also a secondary option that I;m not familiar withIf I click on call carrier it asks me for my password, (what password?) How do I clear this voicemail ?

EverSafe ID issue.

Hello ,I am trying to log in to my account to change my Credit card details for payment . I do receive the code in my email xxxxxxxxxxxxxxxxBut it also asked for Eversafe ID code. But since the phone is not working I can not give those details to acc...

I would like to cancel my port-in/activation request due to technical errors. Since the activation

Can you please deactivate this account:xxxxxxxxxxxxxxx, credit my Visa, and stop future payments as I did not port a phone number to Public Mobile on this email address. I cannot proceed under the account page as I am blocked with a message from PM "...

Request to cancel activation and refund prepayment

did this work for you

Data Discrepancies

Hi, for the last couple of billing periods, i have been noticing a huge discrepancy in my data usage as stated on my bill vs. what I actually use. Last month, the text came almost a week before the end of cycle, claiming I had used nearly all of my d...

Dispute a charge for an eSIM

Can you reimburse me for an eSIM? I removed mine and had to buy a new one to see how it worked as I have the same phone as my wife's.  I was the one to figure out the problem with my wife's phone not public mobile and I shouldn't have to pay the $5 f...

Unlimited US and Canada plan and still calls to 310 961 xxxx in California not working

Hi Community I am on a Canada-US unlimited talk and text plan, but I am unable to call a California number starting with 310-961-XXXX .When I try to place the call, it does not connect. Could someone please advise whether there is a known issue with ...

Couldn't access phone service in US

Hi.  Recently in Miami, I was unable to access phone service (data or voice).  I have the Canada/US/Mexico plan, and was connected to AT&T network.  I could make a phone call, but the call would almost immediately drop.  Meanwhile my wife, with the s...

Extra charge for 4g

My cellphone is 4g and lte compatible(I've checked my phone settings and also i verified my imei and is volte compatible). Also every time I use my data it shows 4g in the top right corner. But still I received a message from 4013 saying that I will ...

overcharged

the payment for the period jun 9 to july 9 came out from my visa .my account is already  transfered as per your advice please refund the payment 

Account deleted??

I got my account activated but phone had technical issues and wouldnt connect then ended up getting new account activated with Koodo on day 2 of public mobile account however my public mobile account was deleted without my consent how do I reactivate...

SIM card stopped working after travel and usage of E-sim abroad

Hello, I'm having troubles reconnecting to the Public Mobile Network after having travelled and used an European E-sim for the last few weeks. I did all of the following things and still am unsuccessful:- Restarted phone- Turned Flight mode on/off- R...

Why can't i use any data after i signed up for it in my plan

This is very frustrating, I had signed up for data on May 17 and have never had a chance to use it even though i paid for it (due to health issues -i was in the hospital and had surgery - i couldn't sign in here till now to ask for helpNot sure where...

Can't get into original account

HelloI can't get into my original account so I created a new one.  I am unable to use my phone number.  I am requesting a refund due to my card being charged for a new account,

Sim card purchase

I purchased a SIM card last night and have been deducted $10 from my fund.  But the process didn't get through.  Please cancel and refund the money into my fund. Thank you

port my number

I am trying to text Public mobile to say yes I want to port my number but I can`t get the text to go through help only have 90 minutes and it has been about 45 

@cs_agent

I lost my phone and SIM card. My plan was not paid to date so the phone number doesn’t work for codes. I can’t login to regular pm account with email due to i cant access that email without that phone number. I’ve got a new phone And purchased new si...