@Dee37
Please open a ticket with PM using Expert Messaging. Click the Orange Chatbot icon on the lower right to start, or use this link https://expert-messaging.publicmobile.ca/guest/chat/
(Use your Community account to login. For 2FA, you might need to use email to receive if you cannot receive the text on the phone.)
If you have specific questions, community members can help also., but we are not PM employees
