Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello ive been trying to sign into my account and try to do a sim swap cause i had lost my device but everytime i sign in and click on my account it just refreshes the page i tried multiple device and i still cant get in is there a way a public agent...
this is an account for my daughter. How can I combine it back to my own account? Reason I asked is that with Telus, as long as it is a family account, I can control the data, turn it off using Telus site whenever I need. thanks
Good day, I would like to terminate the service so that the payment I made today will be the last. Please assist.Thanks
Hello everyone, can someone advise what to do? I lost my (iPhone SE, bought in 2024) cellphone in a town hours from home, on June 5, and didn’t report it as lost or stolen to Public Mobile because I figured if someone doesn’t know my passcode they ca...
Can someone please assist me? I have bought 2 plans and I cannot get either of them to activate on the phones. At this point I have spent 7 hours trying to make it all work. I do not want to purchase anything else. Now when I log in the system will o...
I am not able to find my account email id. I tried find email id by phone number but I am not receiveing any message in any of my email id
Hello,I have been struggling to set up two different cell phones with Public Mobile all day. I just can’t seem to make it work. I would like to have a refund.
Hi, I don't not finish the activation plan, but i already finished the pre payment plan and i need to cancel it but i can not go forward.
Yesterday I bought a 50 dollar phone card and it was successfully added to my account. But today being my renewal date, the funds are still in the account and my service is suspended
Help with my account and password and Sim card
Hello,I did a number transfer from Fido, everything was successful. I can call out from my phone with no issues, but nobody can call me from a land line, they get "number not in service". Interesting thing is that friends with Rogers cell phones can ...
I have egyptian credit mastercard and i am at winnipeg trying to subscribe to a plan. It refuses the payment and i need to activate the line urgently. I only have my egyption mastercard.
I’ve downloaded my eSIM but I cannot use it - I do get texts from the carrier. But cannot use my number for anything else. My attempts to use a chat doesn’t work - they just say they can’t process my request right niw
I have an Iphone SE which is VoLTE compatible. I also have a 4G plan with PM. Why do I get a text message from PM telling me my phone will not work on the PM network after the 3g network closes down?
why can’t I get imessage to activate my phone # on my iPhone. It has my email activated but not my phone number.
Why am I getting a 611 message saying 95% of my data is used but app says I have lots left And am nowhere near 95?
Hi. When not on wifi on my iPhone , I can’t seem to get anywhere using data. I used to be able to look up anything I wanted to, but nothing now. I’ve checked all the settings & they all seem turned on & fine. Have turned the phone off & on. Also hav...
HI! I purchase a sim that already have a subscription I just need to activate it. While figuring how my simcard activating I purchase a subscription again. Do anyone here know how I can refund or add on my months the payment @hello_everyone
I have entered the details of the eSim on my cell phone, it did not activate. Then I purchased a eSim from Public Mobile and that one also did not activate. I cannot access the account because it keeps sending text messages to the telephone number th...
I have sufficient funds in my PM account but payment won't update. My phone is suspended this morning. I need this fixed ASAP.
When I visit my rewards it's saying this. I can't seem to find the error, my credit card is still active on autopay, please help. I've been with Public for many years and I've never seen this before. Your services are on hold Subscription Expiration ...
Transferred from Roger’s and now I can still call and text people that I have already have bur new people that try to tedt and call me ot doesn’t send or go through
Transfered in from a bell esim last week to a pm esim. Everything seemed groovy and working. Noticed the bell esim still in phone and deleted it.. now cannot recieve calls or texts but can call out fine? What next steps to fix the problem? @CS_Agent
Hello! I have an issue with transferring my e-sim from my old iPhone to new iPhone.
Hi all, I have no access to the email I used to make my account and I don’t remember my pin. I do have access to my phone number. I missed a payment and I don’t know how to make the payment! PLEASE HELP
Hi, I have 30GB in my plan but I received an SMS notification that I've used all my data. However, I've barely used my 30GB plan. I'm not sure why I'm receiving these notifications. Is there a way to fix this?I've attached photos of what I've receive...
Hi I am trying to activate a physical sim. I tried Esim first but it didn’t not work. I paid 50$ for the plan twice from my credit card. I have the physical sim. Please fix this issue and activate my sim. I am looking to get new number and wanna keep...
