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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11132 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22062 Views
  • 181 replies
  • 24 Bravos

NO SIM CARD RECEIVED

I paid for a SIM and I was supposed to receive it a while ago... I live in MTL, does anyone knows how should I get one or if I should re-order it ? 

Monogaga by Great Neighbour / Super Voisin
  • 84 Views
  • 5 replies
  • 0 Bravos

incoming call

Why all of my incoming calls goes to voicemail immediately?  Please help to fix it.

PeterWong by Great Neighbour / Super Voisin
  • 72 Views
  • 3 replies
  • 0 Bravos

New phone number

I need a new phone number that has many similar numbers as possible. It will be my new number but I have 2 autistic and 3 blind family members so I need it to be easy for them to dial me 

Call Forward not working to 833 toll free number

Hi, I have a 833 toll free number that I'm trying to call forward my number to, and all that happens is a busy signal, calls do not go through. I can call forward to other numbers, but not my toll free number. Any solution? Thanks, Darren

Gizmoking by Great Neighbour / Super Voisin
  • 68 Views
  • 2 replies
  • 0 Bravos

stop subscription

Online application made but e-sim connection never accomplished. First monthly payment for service not received has been applied to credit card. I want all personal info given to Public Mobil on their online form destroyed and I would like my payment...

DE2of2 by Great Neighbour / Super Voisin
  • 59 Views
  • 3 replies
  • 0 Bravos

Resolved! US roaming add on

Hello, I am going on vacation in the US and thinking about buying the US add on for text/call and data. My mother in law is on Telus and has a plan that includes US text/calling. When we are in the US if I had this add on would I be able to call/text...

Airborne101 by Great Neighbour / Super Voisin
  • 77 Views
  • 4 replies
  • 0 Bravos

OnePlus phone not sending MMS

I have a solution!If you recently updated your OnePlus phone and it's no longer sending MMS on Public Mobile the issue is with your "Access Point Name" or APN. You can edit the settings for the APN under Mobile Network Settings (maybe under "more" or...

Brockmanatee by Great Neighbour / Super Voisin
  • 84 Views
  • 1 replies
  • 1 Bravos

Resolved! add on gigs disappeared

hi, i got a promotional message from Public Mobile a few weeks ago that i have an extra 250 gigs to use in the next 5 months. to take full advantage of it and not pay for my regular 40 or 50 gig per month, i changed my subscription plan but the 250 g...

Eszter2 by Great Neighbour / Super Voisin
  • 165 Views
  • 6 replies
  • 1 Bravos

Postal code

Is there a way to get my postal code added to the system? They're not recognizing my postal code so I can't make a payment

Jillianad by Great Neighbour / Super Voisin
  • 62 Views
  • 2 replies
  • 0 Bravos

Resolved! PLEASE help

I just registered for a plan with an eSIM and was billed. Already having issues with the app, I got an error message saying my eSIM activation failed and that my Canadian number (not Koodo) is invalid. I managed to approve my number transfer from my ...

Giaa by Great Neighbour / Super Voisin
  • 74 Views
  • 2 replies
  • 0 Bravos

4G for $24.00

Is there a plan for existing customers that mirrors this deal, or do I have to cancel first, and than become a new member? I understand that companies want to entice new customers, but what about making it also available to loyal customers?Regards

Highflyer104 by Great Neighbour / Super Voisin
  • 125 Views
  • 4 replies
  • 0 Bravos

new customer with a porting question

I'm not sure if my phone number was transferred properly to Public from my previous carrier. I need to know whether it was done and was successful or if I need to contact the previous company and go through th e steps again.

CKC by Good Citizen / Bon Citoyen
  • 116 Views
  • 9 replies
  • 0 Bravos

SUBCRIPTION

I have download and follow the steps.  I am subscribe but still on SOS 

RUTHCO by Great Neighbour / Super Voisin
  • 40 Views
  • 1 replies
  • 0 Bravos

international call

I have 1200 min. for international long distance calls , I am unable  to make call to Belgium. . Why? What is wrong with Public lately? 

barrieboy by Great Neighbour / Super Voisin
  • 130 Views
  • 2 replies
  • 0 Bravos

Resolved! Network speed brutally slow!

Hi gang,I don't know if anyone else has had this issue, but my 5G network connectivity has been so slow for the past 4-5 days. I regularly have 2 bars in areas where I usually have full ones, web pages take forever to load or don't load at all; Strea...

KRM22 by Great Neighbour / Super Voisin
  • 90 Views
  • 3 replies
  • 0 Bravos

Challenges with SMS and MMS

Hello,Over the past 2 months, I've had increasing issues receiving MMS messages from some people.   Two are on Bell Aliant/Mobility, whatever they call themselves and one is actually on Public Mobile .It just spins and spins and does not download.  I...

NSChris by Great Neighbour / Super Voisin
  • 69 Views
  • 1 replies
  • 0 Bravos

Not able to download picture messages

Recently switched my plan back to the 1 gig , unlimited canada calling, after being on a Us/can plan while traveling.  Now I can no longer receive picture messages.  Just tells me "failed to download "  I have checked everything I can think of on my ...

Jacksprat12 by Great Neighbour / Super Voisin
  • 99 Views
  • 2 replies
  • 0 Bravos

International call

My plan says I have 500 ld to overseas. I am trying an Australian number and entering it exactly how it says, yet public mobile won't connect the call.

Catrex by Great Neighbour / Super Voisin
  • 129 Views
  • 3 replies
  • 0 Bravos

Porting a landline that's in a Bell Bundle

What's the best way to port over a landline that is part of a Bell bundle (tv, internet, phone).  Do I have to break the bundle first?I want to switch a PM cell number with a landline. 

dlf2 by New in Town / Nouveau en Ville
  • 54 Views
  • 1 replies
  • 0 Bravos

Props to Public Mobile.

I moved over to PM ($39 for 60GB, Canada-US) from Koodo a week ago and, so far, my experience has been great: The set-up and transfer process was pretty straightforward overall; I was able immediately to reserve a better plan ($40 for 75GB, Canada-US...

eljayottawa by Good Citizen / Bon Citoyen
  • 110 Views
  • 5 replies
  • 2 Bravos

My Account problems

Hi, I couldn't log in to my account using my original email and lots of posts suggested trying a different browser, trying incognito, resetting passwords, etc. I've tried all of that and have even tried "forgot my email" but never got a code in any e...

Equus by Great Neighbour / Super Voisin
  • 66 Views
  • 2 replies
  • 0 Bravos
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