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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Upgrading from my 4G plan to a 5g plan

I soon will have an iPhone 15 from my son and it supports 5G but my current iPhone X does not. When I click on the available 5G subscriptions they all say for new subscribers only. I do not want to cancel my account and start over with a new phone n...

Not accepting CVV

I have tried 3 different cards and it hasn't accept the CVV on any of them.

My phone service has been suspended.

Please turn my cel phone service back on. It is desperately needed for monitoring my CRT pacemaker for a heart condition The phone displays no service, I followed the instructions turning the airplane mode on & off followed by turning the phone on & ...

esim loss

i changed my phone and i lost me esim and i don’t remember the gmail address that i used to make this phone number so i cant get it back what do i do

Resolved! Help contacting customer support

I am trying to get hold of a customer support agent, I recently switched over to another provider and can no longer access my account/invoices. The chatbot advised:“Once registered, you can contact our Customer Support Agents directly through the Com...

Resolved! Sharing of hotspot is not working

I tried sharing my internet via my phone's hotspot , which has my Public Mobile SIM, but it is not working. The data seems to be working on the phone when I turn off the hotspot.

Re: Wifi Calling

I installed a cell booster but the signals doesn't work throughout my home and property. It's been a great run with public mobile but I'll have to leave for another carrier without WiFi calling.

CANCEL SUBSCRIPTION (UNABLE TO TRANSFER OVER existing phone number

Hello, I would like to cancel the plan/subscription since I am unable to transfer over my old phone number, and I’m not receiving calls or texts. Can I get some assistance canceling this plan, since I am unable to transfer over my phone number. Can a...

Resolved! Why am I unable to make a call?

Resolved! Port number

Could someone please help me port my number from Koodo prepaid to public mobile

login issues

since going on a trip and putting my phone on airplane mode I am unable to send a text to google or Samsung phones. Only messages to another iPhone will go through. I have had many go arounds with the hat box and did everything they said to fix the...

Resolved! Unlimited US minutes, or long distance rates to call a US number?

I’m trying to get clarification on whether or not I will be charged long distance rates to make a call from Canada to a number in the US (outside Canada). My plan indicates I have ‘Unlimited Canada, US and Mexico minutes and messaging, plus unlimited...

Account is blocke 2 months already . Please refer to Ticket ID:707849-731 Account Management K2013-A

Hi could you please tell me when my account will be restored and when the date of next payment Thank you.

Public mobile accounts that get hacked are not supported by Public Mobile

My SIM card was hacked overseas and now i cannot access my account or even cancel the account. This is unbelievable. I've now set up this secondary account to try and get assistance. Obviously a hacker will change the email on file so it becomes impo...

Service not working, Cannot receive any verified code, include public mobile

Hi Agent,I want to request urgent fix, I cannot receive CRA government, and any company register, and Public mobile verified code. Sometime I received the message after 1 hour from CRA, which already expired. I checked I paid my services, and I trie...

Subscription suspended

My subscription has been suspended because my credit card expired. How can I resume the subscription.Thanks

Re: eSim not working for Honkai Star Rail

Hi! Did you end up finding a solution for this? I’ve been running into the same issue for a couple of months now. I am on physical SIM and it used to work previously

Only Offered 5g Subscriptions

Hi!Last month I made the switch to a 5g subscription with 35g of data - as it turns out, I don't need that much and want to drop back down to a lower-cost subscription; but on my Account page, I'm only offered 5g subscriptions, of which I'm in the ch...

Resolved! How do I get refund

Right now upset I’m low income mother of two I need a refund as soon as took our money I put a phone voucher on the app now still take my money out of my bank I’m go to bank I’m will get them to freeze your guys take money out my account

Resolved! Re: Can't make calls to the US Virgin Islands

Hi, I'm new with PM.Did you get a response about this issue? I have the exact same problem. Can call the US and Puerto Rico but not the US Virgin Islands. I have a Canada-US-Mexico plan. I am in Canada and need to make a call to the US Virgin Islands...

Resolved! Current customer wanting to switch to lowest-cost US/Canada/Mexico plan ...

I'm a Public Mobile customer with a long-time $25/month Canada-only plan. I'd like to switch to the lowest-cost US/Canada/Mexico plan ($35/month) assuming it includes calling and texting WITHIN the US to BOTH US numbers AND Canada numbers -- withou...

Resolved! How to change payment method

Worst phone provider I’ve ever came across, can’t even change my payment method to another card and my card is stuck on the gift card i used and after even paying and renewing i was still unable to find the option to change my cards fkn payment it’s ...

Service not working

Hello, I have been on vacation for 5 weeks. Just returned to Canada and my Public Mobile Phone Plan doesn't work. The phone plan has been paid on August 12. I have restarted the phone, played with the settings but it doesn't work in general (no calls...

Resolved! I want to ditch my US Carrier

I’m a US Citizen interested in purchasing the $35 per month Mexico to Canada plan. Unlimited talk and text with 25gb of high speed data. I physically live in the USA with no Canadian address. I’m looking to get an esim for this service. Any easy way ...

Resolved! Getting help / answers

Hi just wondering PM is new to me but is it normal to have an open ticket not resolved after 2 days entering 3 rd day tomorrow. My ticket is in reference to an email about a new offer PM sent me. It’s nothing not a complaint or anything but just a qu...

Credit card validation failed

My Canadian Mastercard - debit card, is not being accepted as paymentI used numerous browsers including Safari and Chrome and both on private browsing.Have also deleted cache and still nothingI have also tried using the app as well and get message - ...

unable to buy add on and update payment information

I have been a Public Mobile user for years with the same account. Lately I lost my credit card and had to get a new one and update my payment info. I tried pressing the "my account" tab on the website on my laptop and phone to update my payment info,...

HELP: Esim didnot activate and unable to login and no access to phone

I transferred my number to Public, responded Yes to my old provider, esim installation failed and i am now unable to access my account as its sending the OTP to my phone number that i have no access to.. tried to resend and get the code to my email b...

Getting delivery failures on texts

Hi.. I'm getting delivery failure on texts to any phone number I'm texting. Some go thru after many tries over a hours of trying.. but most do not. Thx in advance for your help.

phone number

If we're getting a new phone number with you, can we keep it forever even if we eventually leave Public mobile?

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