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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Transfer number

I’m trying to transfer my old public mobile number to my new account with public but I keep getting this error message: Invalid phone number. Please enter a valid Canadian phone number. If you are transferring your Koodo Prepaid number, please contac...

Not receiving calls and messages

Im not getting calls or messages after i transfer my number to Pubkic mobile.

Esim & Sim

I just recently tried to join public mobile but in the setup process I indicated my phone was esim compatible and it turned out it is not. Now it won't let me complete the registration process or go back to change from esim to regular sim. I cannot d...

Changing the plan

Why can't I see the plans cheaper than the plan I have. I want to downgrade.

Resolved! Issue with receiving calls, texts or sending texts

No services after porting numbers 2 hours ago...Very challenge to reach live agent.whats happening?

Lost my phone

How to get a SIM card and retain my phone number

multiple issues porting from PC Mobile and payment double charge

Was anyone able to get help with a bad port to PC Mobile? I did the activation and number transfer via the app, installed the esim. It said everything was good and that I should wait for a text from PC mobile. I never received the text. I was only ...

Resolved! Unlimited Canada, US and Mexico minutes and messaging plus unlimited international text and picture

re :Unlimited Canada, US and Mexico minutes and messaging plus unlimited international text and picture messagingDoes this mean that if I am in Toronto I can make unlimited calls across Canada, USA and Mexico?here is the offer :What's included30GB of...

CANCEL PORT REQUEST

My Public mobile number has always been 416.333.xxxx until last night someone hacked into my online account and successfully ported the number 416.698.xxxx to my account. Why ? I have no clue. Regardless I have now lost my original number being 416.3...

Not receiving SMS for porting to Fizz from public mobile

Hi,(1st attempt) i tried to port my number to Fizz from public mobile. i accidentally entered the wrong IMEI number, but still received the SMS from Public Mobile (i texted Yes). Fizz couldn't complete the transfer because of the wrong IMEI number.(...

ESIM activation failed

Somewhere along the esim installation process it seems like it failed and now I'm stuck unable to use data and make calls. I'm unable to receive the verification code since my number wont work. info in the settings app still shows the name of my prev...

URGENT: Partial Port Stuck - Incoming Calls/SMS not working

I replied YES to the Fizz transfer text 24 hours ago. Outgoing calls work, but incoming traffic is not routing to Public Mobile. Please re-trigger or manually complete the port.

Deadline for activation?

Hello everyone,I subscribed yesterday to a plan with eSIM activation. My question is: can I delay the activation? for example, activating after 1 or 2 weeks. And, will the month only start after activation?

Having number porting issues

I've activated 4 accounts in the past 24 hours. I have had 2 porting issues, and need to contact the PM porting support team. Could someone please message me their number to contact please? I would be most appreciative!

Because of PM now I can't even iMessage

This is an eye opener as to how we are all controlled by big brother. Now since PM screwed up my port to them and is leaving me hanging my iCloud account - for security reasons because I cleared my cache -- has asked me to verify my account by 2 fact...

Porting issue from virgin plus

I am porting from virgin plus to Public Mobile. I replied to the text to accept the number transfer. It’s been almost 14 hours. I can only call people, receive calls, send/receive texts, but no data service at all. Submitted a ticket online 4 hours a...

Number put out from Rogers, lost phone number

I requested pulled out from Rogers and this was confirmed that my number is supported and cancelled while I received a confirmation SMS from Telus stating that my number was supported I need to restart my phone for number four to take affect which I ...

Newbie question

Hi, I just switched (first time ever switching, been with same carrier since I got my first phone decades ago). I’m still waiting for my number to transfer as my carrier is not open on weekends. But I signed up for the cheapest flash sale (60gb Canad...

Change personal name

I registered this account using my name. I subscribed to your service to switch my wife's mobile plan from Fido. Will there be an issue if the name I used during account registration is different from the cell phone number holder's name(as i am tryin...

Mobile Data not working since subscribed

New subscriber since Jan 23. Call working, and sms is slow, data is still not working. tried everything:iphone 15, port from freedomup to date ios, old sim card turned offphone shows 5Gapn: isp.mb.comrestarted, flight mode, on/off PM esim, reset netw...

Resolved! incomplete ported number from fizz

I received a text from PM saying that they're having trouble transferring my number. "Looks like you entered an incorrect account number" and that someone will contact me shortly but no one has. PM asked me for a 12 digit account number from fizz b...

esim essue

My esim not working on my sell phone, I bought regular SIM ,how to register under my plan?

Mobile data not working (seeing 5G but can’t access internet)

Hello, Last night I switched to PM. The number port is completed and the account is no longer suspended (had power outage during activation).my voice calls and SMS are working correctly. However mobile data does not work. Some brief information about...

For the current flash sale, can I buy it now and activate in September?

For the current flash sale - save 50% on 5G, can I buy it now and activate in September? I don't need to use it now, only need to use it in September.

Porting issue from Fizz to Public Mobile

Hi,I initiated the port from Fizz, received the message and answered "yes" to confirm. Looks like port is incomplete as I can only place outbound calls and use data. No texting, no receiving calls. I contacted Fizz but they cannot help but advise to ...

Resolved! Account active but I lost the email associated to it

Hello,My account is active, I have access to data (I have an active data plan and I am using it) and I have been paying for it.My associated credit card is expiring soon and I want to change it to another card. But I can no longer log in on the Publi...

Just ported from Fido and it added the emergency number to my iPhone

Hello,just ported from Fido, looks like it worked, was asked to enter an emergency number while porting in case the transfer failed so they can reach me, but now I see that emergency number in my apple settings under device info, under phone. Why is ...

Number porting form chatr no msg received.

please intiate the text msg to transfer to public mobile from chatr.

Port out from Chatr incomplete

I tried porting out to public mobile from chatr yesterday night but I did not know my chatr account number. I tried with my IMEI on the public mobile app but after spinning and saying activation succeeded, it showed that an error had occurred and I r...

Fido to Public Mobile Port Request was never made

Fido told me that no port request was made to my phone number. Can someone please tell me what is going on here? It’s been over 16 hours since I bought this plan and was told that the request would be made by public and I would get a message from Fid...

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