Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
We have used your service for some time, years actually. Recently I appear not to have any data on my phone, for reasons I don't know. I rarely use the data except for navigating in the car, when it's necessary. Not good to discover I can't use it...
I am a new client since August 1/26. I was billed on my credit card for the monthly amount of $40.88 (including taxes) and $5.75 for an esim. I am questionning the 3rd charge of $34.49 on August 2/26 ???
michael mcfall cannot pay with my credit card ?
I recently had to change my debit card and hadn't updated the payment method for my public mobile plan yet, so my account got suspended. I had to resubscribe and already made the payment, but they're not letting me transfer my number as they claim it...
Allowing it to go 90 days without payment seems like a bad way to do this. Doesn't it effect your credit rating? Why can't you just say "Do not renew" at the end of the term? This seems like a much more positive way to end the subscription.
Helloi renew my bill today and i was charged 33,98$ again, which does:july:5$August: 5$and my next bill on app mark: 33,98$ againi can not pay for charges i dont recognises 3 month following. I change my phone to iPhone 11 on the 12 july 2026, it is ...
Hey guys! Looking to switch to Koodoo because of international 2FA convenience. Would it be possible to complete this migration from PM whilst being abroad? Note: My PM is paused and will need to resubscribe by 19th Aug, I go back to Canada on the 26...
My iphone is lost i cant login into public mobile and icloud because they both are linked to each other what are my option to figure it out
I can’t get into my account because I don’t have the original email anymore. Does anyone know how to change the email on your account. Apparently this can’t be done by myself.Mickeyrass2
I purchased data from my public points and it isn't downloading to my phone. I have followed all of public mobiles help suggestions without success. Any ideas?
I need help transferring my old number. I need to first cancel the request that has been made then make a new one. Can someone help me with that?
I would like to add my son to my plan
Hi all,Just wondering what your cellular service user experience looks like in Northern NB, specifically in the Acadian Peninsula. I get very poor reception and limited data service at best, on any given day!Thanks for sharing.Inuk
I have login issue and trying to resolve it for more than a month. I can't login to app so how my problem will be resolved
Been dealing with an issue for a week now, and tech support was supposed to call about 8am ET today (that's what we discussed yesterday and agreed upon). They have not reached out yet, or responded to my PM. Is this normal for them to be really del...
Hi there. My account has been charged twice for Esim but issued credit is $5. Esim did not work I had to purchase physical sim. Could you please issue a credit for the another esim charge?
Hello!Im new to public and i just sign up for my first subscriptions but during check-out i don't see any prompt to give my address for shipping and the address i have on the card is different from where Im living nowWonder who i can contact to help ...
I could not install eSIM while activating using QR code. I have iPhone XR. How to proceed to install it
I don't have any service. Is there an outage at public mobile?
Multiple Public Mobile lines are in 'SOS only' mode. We have performed network resets on both a Pixel 8 and another device, confirming this is a local tower registration failure near Mount Royal Montreal. Like I have an open ticket, however they're ...
I transfer my sim from Lucky to Public. It’s over 12 hours now and the transfer is still not complete. Any help?
How can I use this to activate my account. I misplaced my wallet and phone. So I had to cancel and change email ect. I knew my bank allow any payments so I bought a prepaid card.
I am trying toport out my public mobile to freedom mobile. However there was an error. How do I get public mobile to manually port out my number
The Samsung S10e series is checked as compatible on Koodo and Telus Network. It is only Public Mobiles outdated whitelist that is causing all the problems. My S10e connects with LTE 4G when I'm on a voice call as shown on my display and the status al...
Hi, i forgot to add a referral code when I activated my plan. How can I add it now ?
I am going to Panama for 9 months should I keep my public mobile and get an Esim in Panama to stay in touch with Canadian friends?
Hello,I have tried to connect to the network done all the trouble shooting and now says to contact support to get connected. Can you please assist?
do I have to set anything up to be able to send and receive text messages while gone?
Service not activated on network despite it saying it’s active on my profile. All steps were followed and eSIM installed but not able to receive text messages or dial out. I receive a 7b1 error when dialling out. I’m a new customer and enrolled with ...
