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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

payment

I missed my payment by a day but paid this morning. How long before I can use my phone? Is it possible to pay on the same date every month?

Resolved! Puk code

How long does it take to get it

Hello, 10 gig offer for 2 years, anyone else get this?

It's a "bonus" data add on, I'm wondering what the potential catch is and what happens once the 2 years is up?Thanks in advance for any assistance you can provide me.

Simcard issues!

I purchased a new phone and put my Sim card in it from my old phone, it's saying unregistered simcard and is unable to connect to network. I have no idea why and I need my phone to work immediately. I've submitted multiple tickets and waited hours fo...

eSIM issues

Message to Public Mobile support/community:Hi, my eSIM is stuck in activation. I recently switched to a new iPhone, but the new device only shows “contact carrier.”I have already tried:eSIM transfer from nearby iPhonegenerating a new eSIM in the app ...

About suspend phone service

I will be going abroad for 3 months. Is there a way to suspend my phone service for 3 months and reactivate it after I return? How do I apply for it?

Resolved! Trouble getting txt authentications from some banks, web outlook (Microsoft)

Good Day/Evening/Night,I have subscribed for a plan with eSIM and ported my Voip/Landline phone number almost a week ago. I had a lot of issues receiving text messages from the banks, appointment confirmations, etc.Support fixed some of these issues,...

Resolved! esim transfer to new android phone

Ihave s21 plus with esim for public mobile. I just bought s23 ultra. how to transfer esim to new phone

Voicemail notification stuck

I have a notification stuck in my voicemail. It is not a voicemail, I have zero. It’s just a notification and I cannot get rid of it. I have tried troubleshooting and I’m out of ideas.

Points

Hello, Just for curiosity sake I checked my points to see how many I had and what I could do with them. I don't really care about the points but I have had an account for almost 2 years and for the first year I was getting 1.8 point per month and now...

xxxxxxxxxxxxxx vemi #

xxxxxxxxxxxxxxx does pm work new phoneEdit by Dunkman: removed personal information

Refund for the plan and physical sim card ordered

Hi, I never received the physical sim card for public mobile that I ordered on May 14th,2026. Since I have been here for a month only; since I'm a visitor to Canada. I'd like to request public mobile to issue me a refund for the purchase I made.Shoul...

I can no longer send or receive pictures from my best friend I can receive the texts

I can send and receive pictures from and to all my other contacts.

Resolved! I sign up my daugther today forgot to add her as my referral. Can I still add her as my referal ?

I sign up my daugther today forgot to add her as my referral. Can I still add her as my referal ?

CS-Agent

My data it’s not working

Phone number being spoofed?

Noticed a few calls to 2 different numbers on my usage. I didn’t make the calls. Did PM have a breach or something?

code

i recently changed my plan to $24 one. i tried to redem the code for extra data. is not working

4G connection trouble

Cannot connect with my iPhone XR to the 4g network

Account transfer

I’m trying to transfer my number but they carrier i am trying to transfer to says the number on the myaccount page is too long and invalid. Is there a separate place I can locate this? I called but could not reach a human. thanks!

Phone disabled?

My phone was shut off due to a payment issue?? Please help!

account history

how do I determine the start date of my account on Public Mobile

Unresolved issue - want a refund

I bought a subscription 2 days ago. After the app said everything completed successfully, I was unable to send or receive texts. Even 24 hours later the problem persisted. I tried to resolve the issue through the chat bot, but every solution it offer...

Im having trouble submitting a ticket

I submitted 2 messages to CS_Agent yesterday and haven't heard anything. How long does it usually take to get a reply?

Resolved! How do I close an account when I can't login online and can't access the Eversafe ID?

Hi,I'm trying to close my dad's account but I can't seem to login online. The page just refreshes. Also it keeps asking for an Eversafe ID text message and I don't have his phone on me. I can access his email to verify that way but it's not giving me...

Bad Service in USA

Was traveling in the USA and had no phone service. People couldn't call me yet I could text . I didn't have any data either.

No data service

For the last few days my phone is showing no service for data. I can still make phone calls but can't use my data at all. Tried restarting the phone and but didn't work.

my SIM card is lock

I need PUK to unlock my phone SIM card

Resolved! Subscription not Activated

Hi!Transferring a number from Telus, followed all prompts in the app, at the end - "Subscription not Activated". Also, cannot make any calls as - "Not registered on the network". Please help.Thanks.

Subscription Issue

I just want to ask how to fix my issue? My account got suspended last May 31st but I resubscribed yesterday June 2nd, the payment went through and reflected in my bank account but I still dont have a mobile data. My family can call and text me but no...

Due today No service Payment won't come out

Plan due to renewal todayNo servicePayment not coming outSubmitted ticketAnything else I can do? Stranded and once the phone I am using leaves, cannot message in here anymore.

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

payment

Resolved! Puk code

Hello, 10 gig offer for 2 years, anyone else get this?

Simcard issues!

eSIM issues

About suspend phone service

Resolved! Trouble getting txt authentications from some banks, web outlook (Microsoft)

Resolved! esim transfer to new android phone

Voicemail notification stuck

Points

xxxxxxxxxxxxxx vemi #

Refund for the plan and physical sim card ordered

I can no longer send or receive pictures from my best friend I can receive the texts

Resolved! I sign up my daugther today forgot to add her as my referral. Can I still add her as my referal ?

CS-Agent

Phone number being spoofed?

code

4G connection trouble

Account transfer

Phone disabled?

account history

Unresolved issue - want a refund

Im having trouble submitting a ticket

Resolved! How do I close an account when I can't login online and can't access the Eversafe ID?

Bad Service in USA

No data service

my SIM card is lock

Resolved! Subscription not Activated

Subscription Issue

Due today No service Payment won't come out

Payment Trouble

3G Network issue

PMDATA10

I changed my previous number to new need the previ...

Points