Community

Stuck Port- Missed Roger's Authorization Text

My phone lost signal during setup when activating eSIM card from Public Mobile. I may missed the Roger's text. I need you to manually Resubmit Porting Request.My phone number xxx-xxx-xxxxRoger's account number: xxxxxxxxxMy public Mobile email: xxxxxx...

Service

Out of nowhere today lost my connection and it came back after some seconds and now it shoes 5g+ signal strength but not able to access network not able to answer calls or make it. I can still answer incoming calls and make outgoing calls but it just...

Ported my number but can’t make any calls?

I just brought my new phone and number to public mobile and I am not able to make any outgoing calls. It’s been over 16 hours and I could use some help fixing this. 

Phone issue

all income call going to voicemail, why 

Automatically switch the. Plain while. Setting up my account. And. Choose wroung one. And. Now 2

Transferring Number Issue

Public Mobile is now my primary cellular. I am using iphone. I already transferred the number, Virgin Mobile has been accepted the request of transfer so my subscription with them is no longer active. It’s been more than 5 hours and I still don’t hav...

Help

I have questions about porting . This ia ridiculous I had.to open 4 different platforms to be sent to a message box and not a rep

payment

I couldn't use my phone.I was told I hadn't paid on the 3rd so I sent another payment this morning on the 4th.  Phone still not working and when I go to my banking, I HAD paid it on the 3rd.  Came out of my account!!!  So now I've paid twice and stil...

Account

Can someone please reply to my support message this is getting ridiculous 

How to get the email address linked to a phone address.

Whe choosing forgot the email, I am asked to provide the phone number, and a link is sent to the email address associated to that phone number, but I don't know the email address.

payment

I missed my payment by a day but paid this morning.  How long before I can use my phone?  Is it possible to pay on the same date every month?

Hello, 10 gig offer for 2 years, anyone else get this?

It's a "bonus" data add on, I'm wondering what the potential catch is and what happens once the 2 years is up?Thanks in advance for any assistance you can provide me.

Simcard issues!

I purchased a new phone and put my Sim card in it from my old phone, it's saying unregistered simcard and is unable to connect to network. I have no idea why and I need my phone to work immediately. I've submitted multiple tickets and waited hours fo...

eSIM issues

Message to Public Mobile support/community:Hi, my eSIM is stuck in activation. I recently switched to a new iPhone, but the new device only shows “contact carrier.”I have already tried:eSIM transfer from nearby iPhonegenerating a new eSIM in the app ...

About suspend phone service

I will be going abroad for 3 months. Is there a way to suspend my phone service for 3 months and reactivate it after I return? How do I apply for it?

Voicemail notification stuck

I have a notification stuck in my voicemail. It is not a voicemail, I have zero. It’s just a notification and I cannot get rid of it. I have tried troubleshooting and I’m out of ideas. 

Points

Hello, Just for curiosity sake I checked my points to see how many I had and what I could do with them. I don't really care about the points but I have had an account for almost 2 years and for the first year I was getting 1.8 point per month and now...

xxxxxxxxxxxxxx vemi #

xxxxxxxxxxxxxxx does pm work   new phoneEdit by Dunkman: removed personal information  

Refund for the plan and physical sim card ordered

Hi, I never received the physical sim card for public mobile that I ordered on May 14th,2026. Since I have been here for a month only; since I'm a visitor to Canada. I'd like to request public mobile to issue me a refund for the purchase I made.Shoul...

I can no longer send or receive pictures from my best friend I can receive the texts

I can send and receive pictures from and to all my other contacts. 

CS-Agent

My data it’s not working 

Phone number being spoofed?

Noticed a few calls to 2 different numbers on my usage. I didn’t make the calls. Did PM have a breach or something? 

code

i recently changed my plan to $24 one. i tried to redem the code  for extra data. is not working

4G connection trouble

Cannot connect with my iPhone XR to the 4g network

Account transfer

I’m trying to transfer my number but they carrier i am trying to transfer to says the number on the myaccount page is too long and invalid. Is there a separate place I can locate this? I called but could not reach a human. thanks!