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djmikkelsen67
Great Neighbour / Super Voisin

no money in account at midnight phones turned off, how do i turn them back on 

 

4 REPLIES 4

Kraymer
Great Neighbour / Super Voisin

Add your credit/debit card information and pay your bill. 

BKNS27
Mayor / Maire

@djmikkelsen67 

No money in your account=NO service since PM is a prepaid service…pay first to get service.

Not like postpaid service where you pay the bill at the end of each month.

Meow
Mayor / Maire

WHAT account do you talking about? PM takes money from 'available funds' First then it charges your CC. CC will Always hove 'money' unless you hit the limit and charge was rejected or your CC has expired.

hTideGnow
Mayor / Maire

hi @djmikkelsen67 

Login My Account and you should see a prompt asking you to click to resume services.  click that and pay

if you do not see such button when login, then use this link to go to payment page:
https://myaccount.publicmobile.ca/en/account/payment/funds/card
and don't forget to add E911 fees if you are in one of the couple provinces that have this charge