Community

Re: Trouble with Activation

I have been working on this for 3 days and still haven’t been able to activate my phone.  Maybe it’s time to ditch.

Locked out of account

Hi, I am currently locked out of my other account, because my email address was abandoned, and I also changed my number that public Mobil did not update. So I have 0 access to that account. Can my even update my payment info. Help!!!

Unable to access service.

I am not able to access cellular service. I have done all the troubleshooting recommended. I am also having trouble signing into my account. my phone number is ###-###-####. I have had this account for awhile and just started to have trouble with it ...

Need help transferring eSIM to new phone

Hi @CS_Agent,I just got a new iPhone 17 Pro and need to transfer my eSIM from my old phone. Public Mobile doesn’t support direct eSIM transfer between devices, so I downloaded the Public Mobile app on the new phone to get a new eSIM issued.The proble...

We’ve noticed you have an active Public Mobile service and would like to confirm your full acces

I have same problem as @mikeaman123 , when I logged in through the browser, I did get the option to get the code in email. But after I entered the code, I was prompted with that message "We’ve noticed you have an active Public Mobile service and woul...

Re: Payment failed

useless service i am not ablde to register no card is working and waste of time not able to talk to someone 

no network connection

Have a student whos phone says SOS in top right? and no 5G.Is this a billing issue? if's so how do I add funds to his phone.  for  him 

Sim Card

Where can I find the shipping info and delivery? How can I cancel the order beacsue I am not able to log into page?

change plan to cheaper one

hi I bought expensive plan for travel only. now I want to go back to cheaper one but it keep showing the expensive one only to choose from. I want to change to $27 0r $30 one

Payment

How do I update an expired credit card details

Submit a Ticket

Account set up with wrong email. Cant log in to update payment method. Need help.

No account

No account associated with my email yet I am on public mobile 

QR code

Trying to download the QR code on my wife's phone and it won't work Do I need anew QR code Thanks 

2FAs SMS while abroad

Hello! I understand there is no roaming service provided by PM for calls and text messaging while travelling away from North America.Please confirm if there is a way to receive 2FA codes via SMS while on WIFI or setup an automated SMS forwarding to a...

Changing subscription

I would like to change my current subscription on renewal and choices I'm given just only one plan which I do not want 

Video game ping is suddenly really bad

I frequently hotspot my PC to play games like Valorant and League of Legends. My ping used to be very stable at around 40-50ms. Ever since a couple of days ago my ping has been unplayable at 200ms and constantly going up and down. I initially thought...

Service suspended

My service is suspended but it’s not due till tomorrow 

What happens to credit balance when I switch to Tel us few days after I prepaid to PM?

Re: unable to update the payment card

Also having an issue trying to change my payment method. Also have the issue with getting my dad to switch over to Public Mobile. When it gets to the payment after choosing a subscription and putting the payment in, it doesn’t take it. 

my e-sim issue

I cannot receive a call or make a phone call. I logged in into my account, but I cannot submit any tickets. I changed my credit card number a few weeks ago, but I forgot to update it here. I cannot find anyway to contact an agent or able to submit an...

Ticket ID:593165-211 Account Management K2013-A

Hi guys,I opened "Ticket ID:593165-211 Account Management K2013-A" and replied twice right away when got a new private message for it. However, you closed it because "After 48 hours with no response, the system is closing this ticket."Can you clarify...

unable to update the payment card

helloI have been trying to update the payment method on my account but it will not let me do so and always return the message :not Able To Process Requestlet me know if there is a solution to that, as off now it's trying to take payment on a invalid ...

Sim swap

I'm unable to sim swap as I can't do 2fa. Code always sent to phone.  Email not an option.  What do I do?

Trouble with Activation

Hi, I’m currently in the process of transferring my phone number from Koodo Mobile (Not Prepaid) to Public Mobile, and I’ve run into a serious issue.I purchased the subscription and opened the app to complete the number transfer process. I was able t...

Activate sim

ONew account for hubby having a hard time. Please help. Ty