Community

ROAMING

I’m a Canadian and just arrived inthe USA but forgot to purchase roaming. how do I purchase add on Roaming 

voice mail

how to set up voice mail

Plan Change?

Why did my plan just jump to $45 a month for unlimited CW talk and text and 1GB of 3G data?Why am I not able to get the back to school savings plans that offer 5GB of data for a fraction of the cost? I am not happy.  

New activation — inbound SMS only, no outbound SMS or data, second eSIM also stuck at activating

Hi all, I need a moderator with account access. I have no working service and no route to support, so this forum is the only option I have left.TimelineI activated a new line via eSIM yesterday evening (Canada-US-Mexico plan, BC 778 number).First eSI...

Unable to View Account Details or Change Plan

Hello,I’ve been a Public Mobile customer for many years, and I’m trying to switch to a new plan. However, when I log in, the system keeps asking me to “activate” again, and I’m unable to view any of my account details — including my current plan and ...

cancelation of subscription

How do I cancel my subcription ot public mobile ?

account cancelation

IS THERE ANYBODY TO TALK TO ?

Puk code

For 780xxxxxxxEdit by Dunkman: removed personal information

I need to switch my sim card but my account is still unauthorized

10 months ago i had a charge back on my account so ive been punished by not being able to hqve any sort of online control or viewing of my account online. This means i cant even report a phone or sim stolen whichbhas happened to me 2 weeks ago and iv...

My Account

I need to retrieve my PUK code to open my phone

Payment

I missed a payment and I need to talk to support 

Porting + Eversafe

So what exactly is the workaround now for Porting with Eversafe?Account has temporary numberPort in new numberOnce port initiated Eversafe no longer works (since send / receive text can no longer work) 

Used my previous number from Public on new 5g phone and trying to get it to work. Help....

transfer

how to transfer esim to new phone don't have old phone 

esim

i had old phone it broke so cant see text as well had old email account. How can i get esim for new phone and get old number i hadI was using esim

Transfer eSIM or set up SIM

I need swap SIM . Have new phone where I need to setup mobile network first before all set up. For this I bought new phone number on my current iPhone and eSIM was automatically installed to iPhone and I can’t transfer it to Samsung. Also I bought ph...

Refund

Hello,I cancelled my Public Mobile service today, but I noticed that a payment was still charged to my card today. I would like to request a refund for this charge, as I am no longer a customer.I also no longer have access to my account, so I am unab...

How to get my ESIM from my Sim card?

How to get my ESIM card number from SIM card?

Lost phone, no access to email

Hello,I'm trying to help my aunt access her Public Mobile account so she can get a new SIM. She lost her phone yesterday, so she can't access 2FA. She cannot remember her email password, so she can't get a verification code to her email account eithe...

SIM card late delivery!!!

I paid 15$ for purchasing physical SIM card on 15 Aug.It has passed almost two weeks, but the SIM still not arrives at my address.Your promised delivery time is within 2-Working days. But you can not deliver your promise at all!!!How can you give bac...

Phone number invalid

Hi there, I’m trying to transfer my phone number to public mobile (coming from Koodo) and when I try to transfer my number, it gives me “invalid phone number”. What should I do from here to activate my account?

$18 plan

Hello, I am on the $18 a month plan with 1g of data.  My brother who is on the old $18 plan is not eligible to get this new plan what can be done to remedy this problem.  He does not need as a data really because he has a flip phone.

Re: Ported number from Bell 4 days ago, still not receiving text from Bell, not sure others

and to top it all off my public mobile phone says I am calling from my old number but if u call it it’s out of service. 

How do I transfer my data plan to a new phone?

How do I transfer my data plan to a new phone?

Port number with no capability to receive SMS

Port request reinitiated for the fourth time since 2 days ago, can you please escalate this to the port team to work on the request?Background: Currently outside Canada and unable to receive the port authorization SMS because Public Mobile does not o...

Double charge

Hi there,I was charged double on visa this month can this be corrected.Thanks Mike Wollen