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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Moto G86 5G

Is Moto G86 5G (Model XT2527-2) compatible with PM VoLTE?

Resolved! iMessage on Iphone 7 not working

My iphone 7 is not allowing my iMessages to transmit or receive. My plan is paid for the period and I have data. It works frome my home wifi but when I am away from home it does not work on Public Mobile. I also received a message stating non interne...

URGENT: SIM swap completely bricked my line, support agent is ignoring my ticket while traveling!

I have tested this new SIM card across three completely different physical devices. ALL of them show 'No Service' and fail to register on the TELUS network.This confirms 100% that the SIM swap did NOT actually propagate to the core network (HLR/HSS)...

cancelling my number

I want to cancel my number

Refer a friend

I opened an account for my son, but I didn't use a referral code when I signed him up. Can I still use my referral code for his account and receive the 1 point per month?

Frustrated with PB

My service with PB is pathetic, my cell shows no connection when I have bars, texts do not send, some send 90 minutes after I send it, calls cannot be made when in a strong area, it so frustrating.I have rebooted numerous times, removed and reinstall...

No Data or texts but can call!

Hi! I’ve been having issues since I got my eSIM 2 days ago. I have been able to make a call and receive calls but the data has not worked. I had to swipe out of the page it said not to during the activation process because my wifi was out. I am assum...

What is with the plans..?

Has anyone been watching the plans recently. They are all over the place and very convoluted. I thought the whole idea of PM was it was simple to decide what you want and very user friendly.. is there a secret initiative to confuse people into becomi...

Service

Lost service due to new credit card

Double billed for August

I was double billed on August 24 for my subscription. How do I get the incorrect billing refunded and make sure that it doesn't happen again?

how do we get support??

how do we get support my text messages are not being delivered if they dont have a iPhone im thinking I never should of switch from rogers

Roaming in US

Hi please confirm if roaming in US I covered in my plan

Issue with Login make Payment

I'm getting the same issue. So frustrating! Feedback for a fix???

Resolved! Confirming NO daily roaming cap

Hello, apparently three months ago a Telus competitor introduced 5GB/daily roaming caps. New Telusl activations now include the same provision. Can I confirm this is NOT the case with Public Mobile? I live stream, and anything longer than an hour wou...

Add ons

Cannot find my roaming on phone

Network error

It's saying 7b1 my phone is not activated on the network I have tried everything reset network removed chip I can text receive calls but can't send out

eSIM Error message!

I am an existing Public Mobile customer moving from an iPhone 13 to an iPhone 14 Pro Max. I am trying to purchase/install a replacement eSIM through the Public Mobile app on the new phone, but I receive an error. My existing eSIM is still active on m...

Cellular iPad

I am looking to get a iPad that is capable of Cellular so I can use it for Mobile Data. Would a Public Mobile Plan and SIM Card work for this kind of thing? I don’t mind if the Calling and Texting isn’t functional as long as I can use the Data. Which...

Resolved! Esim not installed

Something went wrong. Over and over how do i swap my new phone

refund

I was told I was going to get a refund after 4 weeks still not returned as of August 25

Bought an E-sim but it failed to install.

I'm trying to move to a new phone and bought an esim but it failed to install. Now the app always throws an error.

Activation

Hello, I have paid for my subscription on my desktop, but it is forcing me onto an eSIM screen with a QR code. I do not want an eSIM. I have a physical SIM card. Please manually update my account to my physical SIM and initiate my phone number transf...

QR Code

My wife got a new phone with eSIM. It requires her to enter her QR Code to activate the phone. Her old phone is dead but all she has is her old SIM card. She cannot email you for a QR Code as you phone her an authentication code which she cannot a...

add-on data

Hi all I have a simple 1 giog plan as does my wife. She pays a bit more becasue mine is granfathers but..When I log into my account to add 1 gig or extra data I can, When she does it isn't in the dropdown menue just USA addons?I did use private brow...

Reactivating an account.

I have an employee who has a phone with you guys. His line stopped working for an unknown reason in the last month or so. I don't know if his login details and he doesn't either. Could I get some help finding out at least a partial email used to s...

Why is this so hard

I lost my phone and can't get in to my account to get my eSIM cause I can't get into my email cause it wants variation throw my phone

My account

How can I close my account out?

Resolved! Pixel 10a - VoLTE supported phones

I plan on getting the Pixel 10a. Sources here say that it "should" work. I want 100% confirmation that it "will" work. I don't want to buy the phone and find out it won't receive or make calls after March 2027. I sent a ticket to an agent but for...

Resolved! Unable to send or receive photographs in text messages

Since Sunday I have been unable to send photographs in text messages. Texts come through, and photos from other people come through to me. I use an iphone.I read all the responses I could find here for a similar question but those were dated 2024.N...

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