Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Having been bitten before in not understanding plans, I want to be 100% sure I have what I need before switching, so please excuse if these are silly/repeated questions.On the plan Canada-US-Mexico 40gb, can I:1. Receive a call while I'm in the US co...
Do not cancel my current plan with you. I made a mistake in replying to your email about your summer plans. Do not see where to click YES2 for the $30.00 Canada - US- Mexico
I need to be put in touch with an agent so that I can prove my identity and use my new device
When I remove the Rogers SIMcard I can no longer make any calls or texts. As well as Rogers has not cancelled my account after 6 days.
I paid my bill this morning though my account the bill was 45 plus tax. My bank shows that it has come out but I still dont have sevice.
Hey what gives? Have referred 2 friends to PM only for them to be steered away to Koodo. This confused my friends and they have not ported to PM or Koodo.
Using the ChatGPT app on an iPhone I used to be able to start a voice chat on wifi and cell networks. Now it only works on wifi. It can’t “connect” and “times out” when using cell network. Has anyone else seen this problem?I tried all the steps to ...
Can't receive any incoming call and sms after transfer from fido to public mobile over 1 day. Data is fine but not incoming call and message, please help. Thanks
I was checking the data on my son’s account. I know his phone is on wifi and he was away at camp and his phone was on our kitchen counter. Yet some how he managed to use 8gb without even being at home, and the breakdown only shows possibly 1gb of use...
Hi, i would like to subscribe to a cheaper plan 25$ with a promotion for 10GB extra monthy with code PMDATA10. I dont see it as an option on my account
I already redeemed the PMDATA10 promo code but now that I see there’s a new plan for $25/25Gb, I would like to switch my $75/60Gb 90-day plan which doesn’t renew until August. I don’t want to lose the extra 10Gb per month promo because of changing pl...
I purchased US 15 days roaming in error today. Is there a way to request a refund?
Hello, please confirm I will no longer be charged with Public mobile as I switched to another phone carrier. It should have automatically cancelled but please confirm here.
New phone new subscription new eSim. Can call msg can't receive calls
I have an extra phone and I need to make a payment so it works again, BUT I lost everything that I need to sign in!! And on top of that it looks like that phone has never been set up to receive emails, so they cant send me an email, and it wont help ...
I was told by a CS_Agent 5 hours ago that everything was moved to PM, however, the port was only partly finished. Tests to the number are still going to the Freedom eSIM which is SOS. CS_Agent in the original chat is not responding now. Any ideas wha...
Hello,my spouse is on an authorized payment plan with my visa card number and her servcie is cut even though I updated my new visa card with public mobile with a new expiration of May 2030.
I am not sure what my current plan is. When trying to link sim system says invalid sim. What can I do.
How do I pay my phone card with my Visa debit card
I ported my number from Koodo to Public mobile in my Public mobile account the number already showed my number from Koodo 778-xxx-xxxx but in my phone Sim card setting it still show my Public mobile number 236-xxx-xxxx and the TALk and TEXT are gerye...
I bought a second phone with a new sim card. I requested a phone number which shows on my profile in my account. But the number shows as unknown number on the phone.
No calls are going through. I have reset the phone as well as turned off the phone completely and removed the SIM card for for a few minutes. Nothing helped. The payment is up to date. The phone is Galaxy A5 (2017).
Tired of the buffering and drops, so ported my number to fizz, but now I can't get into public.How do I get my remaining balance and points?
I have changed nothing; My credit card for autopayment is valid, and there was never an expiration date on my subscription, so what gives??
HI All, check if you see a 5GB bonus for 1 month on your accountI got the text saying thanks for the patience on the support ticket and they added a 5GB bonus to my account. But the bonus has a 30 days expiration, and starts todayHappy browsing and ...
I tried to port from Rogers to PM and it is not working. I have a UK line and the former Rogers line. On the cellular data it says Rogers still and it says SOS
