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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

wrong amount of data?

my account shows 150 gb used but the breakdown only shows 3 gigs used

Transfer eSIM to physical sim

I followed instructions and have waited for 6 hours. Service doesn’t looks available yet.@

Can't make calls

I receive calls and voicemails, but am unable to make outgoing local calls. I get a voice message that says I have exceeded my minutes. I have not used any minutes and my plan has unlimited Canada wide minutes.

Resolved! Nokia 2660 Flip (TA-1474) "No Service"

I have a new Public Mobile SIM card on a 5G plan. The SIM card works correctly in an iPhone, but when I insert it into a Nokia 2660 Flip (TA-1474), the phone shows“No Service.”When I switch network selection from Automatic to Manual, the only network...

No service when reactivated phone plan

We reactivated our phone plan a few days ago and still don’t have service.we got a new physical SIM card and reactivated on a different phoneplease help us get service asap

Resolved! 6 -digit code goes to wrong phone

Joined August 1. When joining, app said should have another phone number in case of problems so got number on public mobile. Transfered phone number from telus which is now on my phone/account. After logging out I can't log back in because verificati...

Resolved! URGENT: Stolen Phone in Spain - Need Account Suspension

Hi Public Mobile Team / Community,My daughter’s phone was stolen in Spain, and I am requesting urgent assistance with her account.Phone Number: Since this is a prepaid plan, we are not worried about extra usage charges, but we need to secure her acco...

Network issue - Moto g15

Looking for some advice before I assume my wife's phone has a hardware issue.We're currently on vacation in British Columbia (normally from Newfoundland), and my wife's phone suddenly lost all cellular service after we arrived.Phone: Moto G15Carrier:...

Manual Port-out bypass

I requested Manual port-out approval from public mobile to fizz but there's no response or I even don't know how to find my ticket. Could I get manual approve for number transfer? I need get a emergency call from South Korea.

esim trouble

Just switched devices, bought a new esim but never got a QR for it?initially it had asked me to install the esim which i did but it never started working it wouldnt even show what my phone number was, so i removed it and now cant seem to figure out w...

Manual bypass

I need a manual bypass to port my number back to Virgin as soon as possible.

Need help

I just renewed my plan, and my account still isn't working

Resolved! Cannot active

When activating, keep asking me to fill in the CVS while I already did.Please help

Service

So two weeks ago I started a ticket because I am getting only LTE service in London. After many and I mean many chats they pushed me to tech support. I got this message and it is basically as shown below. We can’t make phone calls from a site that sh...

Refund

I subscribed to public mobile and then cancelled the same day. My credit card was charged and I would like to know how to get a refund.

Resolved! Need a PUK code to access new Iphone

I just changed my Iphoen and my Sim cannot be acessed on the new phone. So a message ask me to call my carrier (you) to obtain a "PUK code".Can you help me ?Many thanks !

Recently purchase long distance addon but turned out country is not supported

How do I initiate a refund as I purchased the 300 minute addon thinking I could call but after research turns out I cannot call the specific countries!I have North America and some international countries included in my base package and bought the 30...

Converted from 3G phone to 5G phone but still charged $5

I received notification that i needed to change my phone from a 3G phone to a 5G phone if i wanted to avoid the additional $5 surcharge. I did so well within the time allowed, but i have still be charged the $5 surcharge. How do i get this amount rem...

Volte list

Hi, I was told that my bill was charged more than usual because my phone is not in Volte list.Is that means if I keep current phone, my bill will be charged extra $5 for each month like my last bill?Will it be possible that you update your Volte list...

Landline number porting in

I ported in my landline number from Rogers a few days ago, and can make outgoing calls that show it, but am not receiving incoming calls. My son gets a busy signal when he tries to call me.

Transfer number out to Rogers - having trouble

Hi,My Public Mobile number is not active anymore and I am trying to transfer the number out to Rogers but having trouble. This is because I can't receive a transfer message on my old number (not active). Can you help? Thanks,Oleksandr

My last bill was over charged

You over charged me $5, the reason was that I used data more than 3 GB. But my plan is 60 GB per month. Can you check and fix it please? Thank you!

Please follow this ticket and turn off mg ipv6

#000000012171053

Resolved! Friend lost SIM while travelling

Hi PM,I’ve got a friend who lost his SIM while traveling outside of NA. He’s back now but also doesn’t remember which email he used to sign up. If I were to provide his phone number to CS can they send an E-SIM directly to his email?Thank you for the...

My Phone doesn't connect to USA network

My Phone doesn't connect to USA network:1. Data Roaming enabled2. "Network operators" set to "Select automatically"3. Subscription:75GB Data within Canada, US and Mexico at 5G Speed.No connection behind the border.

Cannot access account

I don't have access to my phone number to receive a SMS. I need a DM from CE

lost phone

Hi,Lost my phone. Cant log in due not being able to receive text message due to lost phone same for my email. Need access to my account asap. have photo id, birthday or?

changing to lower cost subscriptions

I am trying to change to a lower cost subscription. Currently have $30 per month and don't need that much data. I watched the how to video but only my current subscription comes up, no new ones.

Unable to activate and transfer number

I just switched to this service yesterday, I replied to the text to transfer my number and start with the esim, but i still have no service and it’s been 24 hours and am unable to make calls or send messages at all including imessage. Tried to submit...

convert physical sim to esim

I have a physical sim on my old Samsung phone. I have a new i-phone 17 pro which does not use a physical sim. I want to use my i-phone with my old number. How do I convert it to e-sim

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