Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Got a message that said the number is registered to my Apple ID, but not associated with the phone. I only have 3 days left until it expires. I do not know how to solve this.
I'm already using public mobile for the last year but when I sign in it wants me to pick a plan and get a sim card but I already have all that.Now I've accidentally locked my self out of my sim card, and don't know where to find my PUK number.
So I got this problem here with my phone I finally figured it out because the ticket people can figure it out but I still don't have an answer so I have this hidden system app on my phone call location service and it's redirecting all my calls text m...
I purchased add-ons while in the United States by mistake, it didn't work, and I was still charged for it. I am looking for a refund. The total came to $46.25It's there a customer Service number I can call to speak with an actual person?I am so disap...
Hi I have J3 galaxy prime samsung phone and have been using what app for many years.For some reason today I cannot upload any photos . The round circle keeps turning inside green icon but seems to not complete upload. I have tried shutting down power...
Hello,I recently swapped my number to PC mobile, have been using for over a month and now notice public mobile has charged me for the month. When I log in it says please select your subscription so I'm definitely cancelledThanks.
Can you change your esim card on your phone to a physical card keeping the same cell #.
I accidentally cancelled my eSIM and I had 2fA on the phone so now I can’t even log in to cancel my plan/subscription. Any advice.
I came here to find out about 5474 and found out the offers were indeed from Public MobileSo, I replied yes despite not having as much detail as I would like.Now that the details have shown in my account I'm here to share. Because I notice that there...
I recently signed up for Public Mobile, using an eSIM. Since I then, have not been able to make calls. On my iPhone SE 2nd generation, I can text other iphones, but cannot Android devices. I can receive texts from both iPhones and Android phones. I c...
I got an offer from 5474 but there are no details and the wording is poor. It says "Get 8GB of data at 4G speeds" then "Reply YES to get this ADDED to your account" Is this an additional charge or replacing my existing plan? There is no URL to view...
Before I signed up I saw the promotion that the $10 referral credit would become $25. After a week of signing up I checked my account and only the normal $10 credit showed up.
Hi guys I'm really hoping for some help here as I've been dealing with cs team since 6/16 with no avail and no service on my samsung s22 ultra. I have had public mobile and used it successfully since 3/15 of this year, both in Can and US, no problems...
How can I retrieve my old phone number?
Everytime I try to make an out going call it says call ended right away. edited by computergeek541: edited category label (discussion is unrelated to My Account/self serve account issues)
I want to add funds to my account using my credit card. How do I do this
Data means I can use the internet outside of wifi, right? Yeah, I can't do that. I want to know why I'm paying for a feature that's not being made available to me.
My wife is changing from a Telus pay and talk to P M, on average how long does it take Telus to send the “ok to cancel” text yo her phone?
I just received a text warning me that my device will no longer work on the Public Mobile Network after 3G is shut down in Manitoba, which is supposed to start happening in most areas December 31, 2025... and that I should switch to Telus (no thanks)...
Hi I’m just wondering how I’m supposed to get around paying the extra 9-1-1 emergency tax for NWT. I’m not from NWT so I shouldn’t be paying it. The chat not told me to adjust my area code to reflect my location, however the Yukon has the same area c...
Edit: I just read from another thread that it's an area code thing. Can't figure out how to delete a post so please ignore.
Hi, I was charged for a SIM card but I did not order one. I only had enough in my account for my phone bill. Please help me.
I wasn't able to make a payment with my automatic payment processor because my company is paying me a day late. Now my services are suspended and can't make any phone calls. Whats can I do for today? I can call or text anyone
It wants me to subscribe to a plan when I log in. I already have a plan. I cannot access my plan usage. I cannot make a referral to a friend. I recently updated the app , that is when the problems began.
I raised a ticket and ticket ID is Ticket ID:562747-196 Other F2013-DThis was for $25 off due to referral discount. I was advised the amount will be adjusted against first bill.It has not been done so far and full amount is showing on my credit card....
I currently have the old $15 100CW/250MB plan. When I noticed recently that there is a new version of this plan which doubles the data and make the Canada-wide talk and text unlimited, I decided to switch. While checking over the other available plan...
I've been a Public Mobile user since the old rewards scheme, where occasional "gift add-ons" did not expire. For me this was very practical; having a few gigabytes of bonus add-ons in reserve meant I don't run out of data even at the scrimpy 250MB I...
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