Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have talk and text in Mexico, but no data. I am using Telcel in Mexico. Is there a reason that I am not able to data?
I just got the public mobile 100gb Canada USA Mexico plan, I went to the states today and I could not use data unless I turned on data roaming, does this mean I need to pay for the service, I shouldn’t have to turn on data roaming unless it’s not con...
Well this is interesting. I received this pop up on the way home from work at 4pm. Not sure why I only got this at 4pm and not yesterday or the day before or even early this morning. Seems a little late in the day for this, don't you think?Anyone els...
HiI am unable to reply to the text message from FIDO about the phone number transfer, when I try to send the SMS it says "not delivered". And now the public mobile eSIM activation also failed. Please help! This is so frustrating!
Can't update credit card in website under the payment section - info will not enter. Is there a way to do it without downloading the app?
In the Public Mobile app, under the "About Public Points" -> "How to Redeem Points" -> "Redeeming on Lower Your Bill", it said "By redeeming 15 points on Lower Your Bill, you'll receive a $15 credit on your next bill". However, when I go to the Catal...
Hiii! I want to change my subscription but I have already been charged for my current one I want you select (change on renewal ) so my question is that while I wait will the monthly amount for the new plan change? It will it stay the same? Like surpr...
Hello, I paid for a subscription and I decided to not move forward with it. Can you please cancel and refund the plan? Thanks, Ranjani
I am an old customer of public mobile, I really love their reasonable pacage options with the strong Telus Network. Only thing I miss here is the intenrationla mitnutes to my Local country, which I use by buying add-Ons though my current package offe...
I need a proof of ownership of my telephone number. I follow the instruction to download an invoice, but the document dose no show my telephone number. From where I can get a document of my account?
i would like my new samsung s25 ultra be blacklisted due to the fact that someone has stolen it and now its completely untraceable. what are my options and how would public aid me on getting a phone or am i leaving public mobile
I can't find a place to cancel my subscription so I can get ported over to another carrier. Or to get approval for the transfer.
Hi,I am contacting you to request a refund for my recent purchase. After giving it some thought, I realize it wasn’t what I wanted, and I ultimately no longer wish to use this plan. Would it also be possible to cancel the shipment of the SIM card ass...
Hi I was looking at the invoices and found that it just list the payment. is there way I can pull the detailed invoice. ThanksHamraj
5 days ago I top up my bill until now I don't have service
I moved to a different carrier 2 days ago (ported my number over). My online account is disabled as a result. How do I make sure that my credit will not be charged after leaving Public Mobile?
I redeemed my points at the end of October for the payment of November. However, the full amount was deducted from my credit card. I'd like to know why the redeem was not done. Thanks.
Unable to activate e sim
My payment in my subscription suddenly won't process and my phone has been cut off for 3 days now. There is no problem with any of my cards. They are all active and working and have plenty of room. I have attempted re entering them manually but the m...
I am trying to get into my account however I cannot get past a "let's complete your activation" - "let's resume" request. I did not purchase a new Sim card and my phone is working fine. I think this might be a potential fraud. How do I get this ac...
I have a new device. The eSIM wont transfer. It's tricky because my screen is totally broken so it verifying anything w my phone is impossible. Suugestions? is it possible to buy a SIM card at a store? edited by computergeek541: changed category ...
Hi everyone,I’m travelling to the UK for 3 weeks, and I understand that a Public Mobile SIM may not work there. Does Public Mobile offer WiFi Calling so that I could still receive OTPs from my bank and other institutions while abroad?If not, what alt...
What PM options are available for talk - text - data for one week in Cuba? If there are no PM options, any Cuban based options that would be recommended?
I did the transfer yesterday but I did not receive any message from previous provider(bell). Please tell me what are the next steps to resolve this issue.
when subscribing , will not accept my address ( I've lived here for 36 years ) what's my next step ?
I was charged for the 100GB subscription, but it still has me on the 80GB subscription. The ticket system will not work for me, And I'm starting to get pissed off... The chatbot is mostly useless and I either want a refund, or upgrade my account...
I want to terminate cellphone service for ###-###-#### because I moved to Japan and am not using this cell phone anymore. So I do not want to pay any service charge from now on. Thank you. Hitoshi Itoga.
how does it work
My Sim card number is not accepted on registration. What donI do?
Hi, I was wondering if it was possible to switch from a monthly to a 3 month plan. If so, how do I do that?
