Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
how can i access call logs information for the month of Nov 2025 - thx Pawan
Are there any outages in Toronto today? I can no longer make a call. When I try (iPhone) it just says Calling… and then disconnects. Worked fine yesterday. Reboot didn’t change anything.
does anyone know what time the CS agents work?
Before I bought the CAT S22, I read that it should be compatible with Public Mobile, so I Paid for subscription and SIM card. But afterward I found out that my phone isn't on PM compatibility list. Is there a way to fix this? If not, can I cancel the...
Recently I was trying to change my plan to Canada-US-Mexico and redeem few point from my rewards. But actually it withdrew additional dollars from my account without changing my plan. I have no idea what just happed. Could u please explain the situat...
Hi there, can you please help trigger the port request? I haven't received port request message so far. Thank you
I can’t access my account because my current phone has not been updated in my account so I can’t get the code. I had to create a separate account to send this message using a different email. Some help would be appreciated
I have a Canadian based data and call plan with unlimited Canada texting and call as well as unlimited international text messaging. I am going to Southeast Asia soon. I need to know whether or not I can make calls in Southeast Asia with my public mo...
I am sending this message for my son.He recently got a new iPhone 17 that doe NOT require a SIM card at all. However, he can not log into his account because he does not know the email that he uses with Public Mobile. Please help us. He would really ...
I'm going around in circles. I need to contact an actual agent, since my problem involves money. .The chat bot keeps sending me to the same place, but I can't reach an agent from there. All other help places send me back to the chat bot.Help!
how do I change my credit card information every time I do it it says notAbleToProcessRequest. If there is any way to fix this please can someone help me I’ve been trying to fix this for a month now
I checked around but cannot find what is the hotline number? have questions with joining
ordered Sim card on Dec 20th but I still have not received it. I thought it said with 2 days
I am a new registrant to Public mobile. Would someone be able to give me a referral code to access the boxing week deal?
Account sees my old number ported over but all recipients see incoming as from my iCloud account
TLDR: If someone cannot log into the public mobile app, make sure the time and timezone on their device is set to auto.Recently set up my whole family with Public. 3 of them went okay (little trouble porting 1 number), but the 4th account would NOT w...
Service was suspended for missed payment paused it still no service
My billing cycle started today but I transferred my number to a different provider. Do I get a refund for the billing?
I am having difficulties transferring my number while activating my account. your help would be appreciated.
I just signed up. Have not downloaded the app yet. A SIM is being mailed to me.- I have not received it yet, so I wanted to double check to address to make sure it was correct.I assumed I would be able to log in and check the address in my profile. I...
Hi,I travelled out of the country on family related emergency. Upon arrival I tried to roam but just realised those services are not offered in my location. Now I have set up certain accounts to verify my id using OTP messaging on my public mobile. I...
I am in the US at the moment but the calls aren’t working. It’s not letting the call connect. How can I resolve this?
Very frustrating. Keep refusing my new password. Trying to pay my bill and now my phone doesn't work
The current Boxing Week plan deals state (as of Jan 4, 2026), quote: "These deals only last until Jan 5*."Does that mean they expire at the end of Jan 4th or the end of Jan 5th, 2026?In either case the time zone being used as reference is not specifi...
My services are active with public mobile. I cannot remember right if I had eSIM or physical one but right now I cannot activate services on my phone. It’s on SOS. Have a new physical sim but cannot update sim from mobile app because it sends verific...
Paid my bill lastnight. 11:31 p.m. Services worked as usual once paid. Worked from that time lastnight until 7 a.m this morning. Lte and sms quit working. Logged into my account. Says it suspended again in less than 24hrs of paying it lastnight and ...
When i log in it wants me to set up a new subscription. But I am already subscribed. It wont let me update my payment
Hi, I purchased the E-Sim service of a 20GB plan, but I just figured out that my device can't use the e-sim. So, I'm planning to get a refund and order a physical sim card and plan. Can I get a refund?
Cancel my Account RIGHT NOW!~Your Chatbot lies out of its *** as though that’s not bad enough, you’re so uncivil that you have to lie to me saying that I Sam under prepaid when I am under monthly subscription basis and then to make matters worse, you...
I am having some trouble. Want to port our landline phone number to my cell but the land line is in his name and the cell in my name. The land line holder says port will be successful if he gives permission to PM. Any thoughts on how to sort this ...
