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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Iphone xr to iphone 14 sim to esim

Help! I have an iphone xr that has a sim, my DIL gave me an iphone 14 that takes an esim. How do I set up my 14 for esim so I can transfer my data...I need this to be in 'for dummies' mode as I spent an entire day trying to figure it out myself...yet...

Login failed

Hello, inadvertently I tried to login to my PM account while the phone was in airplane mode.So I got this message: It appears that your session has timed out while creating your Public Mobile EverSafe ID.Invalid session ID received: 11E5818BF626C65AE...

7B1 Error when trying to call someone

I have already tried1. Restarting phone2. Resetting Network3. Toggling my esim on iphone 17 proNo luck, please help me.

Reaching to public mobile support.

I need help to reach to public mobile support. Somehow I was able to raise a support ticket. And now I am getting email that there is response to it and Our Customer Support Agent is waiting to hear from you. However I am able to access the same conv...

eSim

Do I need to get a new eSim for a new phone only eSim when already have an existing physical sim?

Cancel

Can not activate and wish to cancel, they have already billed me and took payment but i was unable to get service activation!

Resolved! Does public currently provide esim coverage in mexico?

How do I transfer my eSIM card to my new phone?

How do I transfer my old eSIM to my new Phone?

Resolved! Need to add new Sim card

I lost my sim card and purchased a new one. When I try to add it online it requires 2 factor verification.It will send a message to my phone but I dont have a Sim card so cannot see it. I have my email set up as well but that is not an option.How d...

Monthly payment.

How can I replace my credit card with a new one?

Where did my 5Gb rewards add on go?

Hello I purchaced a 5GB data addon (30days) with 5 bonis points a few days ago my data went for 16GB to 21GB available as expected. I checked today and it's back to 16GB for the monthI have currently used 11 GB I don't want to run out before the end ...

people can't call me from their landlines

Seems for awhile now Bell Landlines can't call my cell , started with my dad in Haliburton 3 yrs ago and just recently hear from local people they have tried started about a yr ago here in the north .. Any ideas ? Do I need to get a new sim ?

Why are customers not allowed to respond to another person's reply anymore?

Now when I try to post a reply to somebody else's response (to a question of mine), Public Mobile's Community message board system states the message has been posted; but then immediately removes it (from the series of messages) so nobody can see it ...

Resolved! Bill copy

Can you provide bill copies from February 2025 to present, showing all incoming and outgoing calls.

Idea: MMS Voicemail Add-On or Include with 5G plans?

Really missing standard voicemail. The convenience of having a voice memo sent to my text chat from the number directly, is SOOO convenient. Dialing in, even without a pin code, is so outdated.

Phone use in the Carribean

Anguilla and St Maarten, Am I able to use my Public mobile phone there?

Cancellation of subscription

I have transferd my number to FIDO and want to makesure that i will no longer be charged for the upcoming month

Re: Changes to our Support structure

I want to cancel my subscription and get a refund because I am unable to download the app on my phone (it says its unavailable in my region). How do I do this?

Cell phone

I’m not getting any bars on my cellphone service and yesterday my call from the Dr. Was dropped

Wife phone not working with publick

My wife’s phone was paid for in August and is still active with sasktel

From SIM To eSIM?

I am an existing customer who wants to switch to eSIM. I am logged-in to the app, but under "purchase SIM Card" there is no eSIM option. It is written "select a SIM" but there is no active link and no possibility to select anything. I can only purcha...

-How to find CS_Agent

I need to find CS_Agent, who has been serving this account. Anyone know where CS_Agent went?

Re: Reminder: CS_Agent profile turndown

i get a something went wrong after going thru the useless chatbot. 臘

my rewards

I clicked on a wrong redemtion for my reward can I get them back and use for a bill credit. It went to the long distance credit for us dont call the us thanks

Resolved! $24 plan 5G 10GB Canada-US-Mexico

Hi I just received a text message offering a $24/month including 5G 10GB Canada-US-Mexico plan. I am wondering if anyone else gets this offer. Is this plan also included unlimited talk & text, Canada means Canada wide? The offer didn’t mention all...

Resolved! eSIM SOS

I subscribed for over 3 hours but sim still showing SOS. It's am eSIM, what can I do?

Buffering... Lagging

I contacted support for another issue, and asked why this last month my phone has been buffering/lagging. They ignored me twice, so I thought I'd come to the community. Absolutely, my cell lags from time to time. But this last month, there has been a...

Billing Due Date

I understood that billing would be the same day each month. Typical 30 days. After being a dedicated, loyal customer this month the due date was 3 days earlier for the first time. At least that I've noticed. Why would that be ?

Lost phone

I lost my phone and am locked out of doing a free eSIM-to-eSIM swap because the 2FA system keeps trying to text verification codes to my missing phone. The messaging center and ticket system are giving me errors. Can a moderator please send me a priv...

Credit Refund

I've had the worst day dealing with Public Mobile today since 6:30am. 臘‍梁路‍My question to the community is.. in the end my account was over paid in error. Now they are telling me I'll have to wait up to 20 days for the refund. The $60cr is a huge amo...

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