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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! service stopped

service stopped because "bill was not paid" .... active credit card is on file and money was not taken from credit card by Public Mobile with offer to switch to postpaid plan ( Koodo or Telus).My Plan is $29 .....20GB ...Can-US-Mex and I did not req...

Can’t make any calls

Can send texts, receiving them is spotty. Can’t check my voicemail or phone anyone.

Resolved! service in Europe

hi Community how much to use my services when I go to Europe ?

Resolved! Service in Europe

Hello,I will be visiting France next week and I would like to know if Public Mobile has a plan that will permit me to have at least access to Internet so that I can stay in touch with my family.Thank you

Can't make or receive phone calls and no voicemail on my pixel 8

Resolved! Credit Card problem

trying to pay and subscribe but unable to use my credit card. I am a student from Mexico , can I not use my Mexican cc?

Re: Paying my bill

Trying to pay my bill

just subscribed

just subscribed last nite. waiting on transfer of number over 5 hours. i'm getting texts but the number says emergency calls only.

eSim problem

I accidentally bought two esims. I was trying to figure out how to instal it on my phone so I bought a second one not knowing if I already had one or not. I would like a refund on my second esim as I don't need two on my one phone. please help me.

Resolved! Inquiry on Hot Spot Feature for Canada-US-Mexico plan

Hi,Just wondering if I switch my current Canada-wide plan to Canada-US-Mexico plan, am I going to lose the hot spot sharing feature on my phone? Asking because this is what they do to me at Fido. Any hidden catch given both plans offer me same amou...

Refund

Hello, I would like to cancel my Public Mobile subscription and request a refund.I have not been able to download the Public Mobile app because of an App Store issue, so I have not been able to activate or use the service at all.Since I have never us...

A plan for outside Canada

Hello,I will be visiting France next week and I would like to know if Public Mobile has a plan that I could use to at least have access to Internet while being outside Canada, because my phone is not esim compatible.Thank you very much

iPhone frequently experiences gaps in audio and often completely drops out after a while

My iPhone 14 Pro Max frequently experiences gaps in audio, especially in the first 5-10 seconds (almost guaranteed that the other side will not hear me in the beginning); and often completely drops out after about 20 to 30 minutes. The longer the cal...

Resolved! How can payments be made?

How can payments be made to Public Mobile?Please read this entire post, including the entire sentence for each question, before responding. Each has been written as clearly and concisely as possible. One of the three reasons I have posted these ques...

System Updates

I just signed up with Public Mobile 2 weeks ago. I took the 1 gig data package as I figured that would be enough for the usage I would need. As of yesterday, I received a text saying that my data was all used up!! What?? After only two weeks and I ha...

New to PM

I just switched to Public Mobile last night and I can't call local land line or send text message. I tried everything that was suggested and it still doesn't work. I have sent a ticket where do I get responses back from Customer Service?

Plans and deals

I have noticed that Telus and Koodo put on deals throughout the year; such as $23.00 for Netflix, Disney plus, Amazon prime, and Telus films. Does public mobile ever do this?

Resolved! carrier has temporarily disabled mobile data

I am also getting this suddenly. It also says my carrier has temporarily disabled mobile dat for my SIM.

Resolved! esim shows sos

esim shows sos. cannot call and I don't think I am connected

Phone number transfer

My number didn’t transfer after I replied and cancelled my other providers plans message. I then got a message from public mobile that said the transfer was unsuccessful. The SIM card from public mobile gives me data but I am worried I am not gettin...

Changed my Credit Card information and then my Welcome Bonus was not applied - Agent says it Expired

Hello,I changed my Credit Card payment method and noticed that my Payment increased. I went through the Chat process and it mentioned that my Welcome Bonus expired. When I signed up there wasn't any indication of any Expiry on the bonuses. Please ...

Resolved! New esim charge

I just bought a new phone, so I had to install a new esim from Public Mobile. I was charged $5 even though my previous phone already had an esim. Can I get this $5 + tax refunded?

Turn off voicemail

I want to turn off voicemail please

voice mail access from out of country

I need to change my voicemail message as I will be out of the country for much longer than planned. I thought I knew my VM password but apparently I do not. Now my VM is locked. I tried to change my password but all roads lead me to having to make ...

No ringing when placing a call??

For a while now, when I place a call, I don't here the dialed number ringing? It is silent till the person answers the phone. Is there a fix for this issue?

“Something went wrong”.

This is the message I keep getting when responding to the CSA on my ticket. Right in the middle of typing my response back. Has happened multiple times this evening. Is the Expert messaging system down?

Resolved! Charge on my account after porting out

Can you please assist in confirming if this charge on my account can be refunded?I ported out the number and closed my sons account last week to a new service provider but today the usual plan payment was taken out my bank account

My account got compromised for a brief moment and now the SIM card number is changed.

How do I fix this? I am only able to access via email and suspend the service for now. How do I remedy this? It took me few minutes to change password but an hour to find the suspend service button.

public mobile App keeps telling me i have an invalid e mail when i ty to sign in

Cant contact customer support

I cannot connect with customer support through their chat. I have attempted several different times over several days and on various web browsers. I need a customer support person to reach out to me or an actual phone number for a customer support pe...

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