Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I used to have an account, and then I withdrew. I would like to subscribe now, I am trying to log in, putting my email and new password, but I cannot access the pages of My account. A message says: complete your activation.Resume Activation or ...
I try to access live chat and it says error try again. I am simply trying to check my account to ensure all services are canceled and that I will not be charged again.
I just started with public mobile yesterday. I still have no phone and no internet. How long does it usually take?
I attempted to switch over to Public Mobile and activate a $35/mo plan using an eSIM.Payment went through successfully ($39.55 charged and showing pending on my bank account). Then "Payment Complete / Last Step: Activate Your SIM".- No welcome email ...
I am extremely frustrated and disappointed with Public Mobile's customer support.Less than 10 minutes after I transferred my phone number out of Public Mobile, I lost access to my account. I didn't even have enough time to download my billing stateme...
I have just come back from Bahamas. Iphone had a working eSim on PM when I left. I did not use another esim while away but only used facetime and whatsapp to communiucate. After coming back to Ontario, Phone is recoginizing that it is associated with...
Hi everyone,I'm trying to activate a new eSIM on the $45/125 GB Canada-US-Mexico 5G plan but the Public Mobile app keeps displaying an 'under maintenance' message. I've tried deleting and reinstalling the app, restarting my phone, and attempting acti...
My son has his own account with public mobile. He bought a new phone today but it wouldn’t let him log into public mobile. “Incorrect username or password” we’ve resent the password at least 3-4 times and it’s still saying the same thing. we can’t su...
Either access to my customer loyalty reward points account and information is blocked or that part of the customer account system is malfunctioning.Whenever I try to access my customer loyalty rewards points account (to just find out how many points ...
I tried to sign up for the $40 5g plan using vouchers instead of my debit card because I thought I could skip paying with a debit card. I have no extra money to pay for the service but I have two vouchers and a SIM card I can’t use!!! I’m very disapp...
I'm trying to activate the $45/125 GB Canada-US-Mexico 5G plan. According to Point 18 of the terms and conditions, new online activations between October 15 and November 11, 2026 qualify for a $10/month discount for 24 months.The T&C states that cook...
Hi, I am trying to transfer my number from Telus to Public Mobile before it terminates on October 22nd. However, my Telus line is currently suspended, so I cannot receive the 90-minute authorization text message. I need a CS_Agent to private message ...
Hi,How can I transfer from virgin plus to public mobile?
My iPhone has suddenly lost cellular connection about 2 hours ago.
Hi,I recently did the quick switch from PM to Koodo. During the process, I have already replied ''yes'' to the SMS to give authorization for PM to transfer my number. However, after that my PM service is immediately cancelled an my Koodo esim set up ...
I'm hoping someone here can help me get this escalated because I'm honestly at a loss for what to do next.Back in August, Public Mobile locked me out of my account because of a $41 credit card chargeback. The disputed payment was made using an old cr...
A phone number that is no longer in service is still attached to my email address and I want to subscribe a new phone number and attach it to that email address. How to do this?
It started a few hours ago just randomly taking a random amount of time and tries to send a message, and now it won't send rcs at all. the little "rcs" indicator in the text box is gone. I had to turn on sms/mms to compensate. I've changed nothing. A...
I have had the same cell number for years. I received my new credit card and forgot to log in and update my payment info before the due date. My account is currently suspended and when I log into the account with my email, there is nothing showing in...
Activated a new eSIM today and paid $63 ($50 plan + $5 eSIM + tax). eSIM shows 5G but calls and data don't work and it says no balance. Account shows the $50 as Available Funds and the plan as expired with a cycle of Sep 17 to Oct 17. How do I get th...
I can't seem to get any of my account information. When I signed into my account, there were only ads on the page - nothing regarding my actual account. Help please!
My account is suspended as of today and now I can’t access the account anymore to update the cc on file to get my service restored. Seems as though my account has no cell number linked to. Nothing in my account to update. All I need to do is change m...
how to update address?
My Samsung phone tells me I have unread voicemail, but when I check my voicemail, it's empty.
I can't receive calls but I can call the others
Is the app under maintenance? I cant login to the app to complete my activation.
How long does it take for the welcome email? The app is telling me it is down for maintenance and I am trying to activate my new eSim. Yes, I have been checking my junk and spam folder to see if it has gone there. I have also opened a ticket with a C...
i am trying to pay my phone bill but it is giving a error on the app and the computer.
