Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My renewal failed. I believe my credit card details were correct. I have updated my credit card details again and retried the payment. It still failed. The message received is "Sorry, we're not able to process your payment at this time. Please tr...
I recently noticed my pictures taking a long time to send, i tried clearing the messaging cache , and rebooting the phone it did not help. Now i have been told my picture are arriving to who i send it to, but NOT from my phone number. I checked to ...
Can I call forward my number once I am in MexicoThanks edited by computergeek541: changed category label as discussion isn't related to how to use the Community website
Hi there, I'm a current public mobile customer and I'm finding it impossible to log into my account.My purse and wallet were stolen along with my phone. I seem to be running into dead ends everywhere.I need to be able to log into my public account to...
I am existing subscriber to PM with eSIM for over one year. I bought a new Samsung phone but the smart switch app want to scan QR code from PM eSIM . I thought the new did not work so I went back to Samsung store to return then they told me that Smar...
We’ve been having issues transferring my partner’s phone number from Fido to Public Mobile. We used to have a shared account with Fido. My number transferred without any problems, but my partner’s transfer never went through. We also never received t...
logged into account and changed email associated with account....now when i log in it want to finish an activation....imy cell is working just fine atm........how can i get into my account?
Why I cannot call many numbers off my contact list - it is not ringing , neither in my caller’s ear nor on the callees phones ? I created this account and imported my number three days ago , from Bell . Some of the contacts confirm functionality tho...
Hello I have problem log on in my account
on my November 22 bill I was charged $25 and then charged $29. When I changed my subscription I did not receive a credit in my account
I have two numbers under my name with Rogers. I am using one number and my wife is using the second number. I have created a profile with Public Mobile and waiting to port over one of my numbers. Trying to find how can I port my second number with pu...
For the past two weeks I have been disconnected to public mobile network more than I've been connected it's extremely frustrating not being able to talk to an actual human being and just talking on chat none of it has been any good I have done all th...
Hello, I am not a tech person, sorry to bother you guys.I have picked a physical SIM of public mobile, now trying to port my number to public mobile. Store representative told me to be safe I have to get a new number first from public mobile then I h...
So I initiated a port from PM to another provider 50 minutes ago no.I installed an eSim for the new provider, and then once completed I started the transfer proper. The new provider contacted PM within a minute, and I received a text message on my ph...
Can we change numbers of ring or seconds before the voicemail start ?I have a Samsung S23fe
hi can i speak to an agent please, i have a question about, can i keep my number while im still out of the country with a lower fee?
Primary deceased, secondary # to continue service same account # for AutoPay.
Help activating sim card
Hi i have 3 pm cell # i need to change my payment method before i loose the number. However i cant log into that account as duh i have forgotten which email i used so if i have 3 account on the same credit card but need 3 different emails seems highl...
I tried making some calls to toll free numbers (1-888 or 1-800 numbers) and i always get a immediate error saying your call can not be completed. I can make calls to regular numbers, my texting and data still work. I tried restarting my phone mult...
Public Mobile, please resolve the issue with this recent update. The call display no longer works on the 5G Network. When I switch to the 3G network it resolves the issue.
Will you contact my previous carrier to cancel my account? Also, I want my existing phone number. How does that work?
I signed up yesterday in website but can not complete activation thru app. It is saying my iphone 16 pro now is not compatible. It is when double checked with ur tool. Need help. xxxxxxxxxx@gmail.com. Thanks
Hi there,I’m trying to reactivate an old SIM card. The account is still in the grace period were it’s inactive for 90days before permanently being deleted. I’d like to reactivate with the $20 4G plan so that my kids can use the phone as a house phone...
After I log in to my account, it always display this page, and I do not want continue this action , I would like go to payment---payment history, how can I do?
I was able to log into the app by using my email as the 2fa method. But when i click "change sim" in app it wants me to do 2fa again but only offers SMS as an option. How do I get around this?
Can't get phone on network
I’m unable to make calls and my phone says SOS??
Is Cozumel mexico part of the Ca us mex plan
Hello,I am trying to purchase and active a new plan:Selected a Subscription = 1GB Data at 4G Speed = $20.00 / MonthStep1: Selected a SIM ($10) - My iPhone is older and do not support an eSIM.Step2: Add Address:[Shipping Address field] I was unable to...
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