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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

I cannot receive calls or call out

Hello, I am unable to receive calls or call out.

Urgent

My phone is locked and I need puk I need help

Texted loyalty promo code for free data

Received text msg with promo code to receive free data. Where is the field to enter this promo code? It is not under Subscriptions & Add ons as advertised.

Texted promo code

was sent promo code for free data based on loyalty no field to enter this code in account

Resolved! 15 dollar credit removed from rewards catalogue?

I knew I had enough points for the 15 dollar credit and cannot find it in the rewards catalogue. I could only find a 20 dollar credit. Was it removed recently?

Resolved! $5 3G Fee Removal

I have recently updated my phone.This new phone is making calls at 5G on the Public Mobile network.However, when I input the IMEI number into the Public Mobile VoLTE checker it says the phone is not supported.Will I continue to be charged the $5 per ...

APN

My APN is set to isp.mb.comi don’t seem to be able to change it to the suggested sp.mb.com

Promotion is gone from my account?

I had redeemed the “Get 10GB of FREE monthly bonus data for 2 years, when you are on a plan of $24/mo+.ˣ Offer ends, June 26, 2026.” promotion when it was active.Yesterday it was still on my account, today it’s gone.Would I be able to get that back,...

Resolved! Re: Change Number of Rings before Voicemail

i want to change the number of rings to three before routing to voice mail.I tried the above sequence, but it gave me the error: "Call forwarding Connection problem or invalis MM code". I don't want to do anything funky like forwarding. All I want t...

how do I opt out of an add on for data ?

Additional data has been added to my plan ,which I wish to opt out of. i suspect it was added when I added a 14 day data package for the purpose of a trip to the us last year.options to change subscription are limited, seem to be more costly, and...

Temporary international ph plans

Do you have temporary international phone plans for a couple of months?

Cannot log in

I have reset my password and try to recovery email multiple times to log into my account but I still cannot login. It keeps saying password an email don’t match even though I reset and recovered them multiple times.

Resolved! Cant make and receive call and messages.

Hello, I would appreciate your assistance with a plan I have. I recently transitioned my carrier to Public Mobile from Rogers on July 5th. My number is currently activated within my account, and the subscription is also in place. I am seeking guidanc...

Update 911 fee

My address was changed from PEI to Nova Scotia, but I am still being charged the PEI 911 fee ($0.70). Please update, thank you.

eSIM not activating

@CS_Agent hi my eSIM is not activating, it said activating and then couldn’t complete. iPhone XR

texted promo code, but invalid

I got a promo code text or 15GB data but when I enter the code it says invalid; text came yesterday

Resolved! why there is no option to downgrade?

I do not understand why Public mobile won't let downgrade the subscription??? I am currently on $34 with 60GB data, but i am no longer need that much data. There r cheaper plan available but PM will not let me switch to cheaper plan. So basically i...

Voicemail no longer saves audio recordings and only gives transcripts

My phone app has recently updated and has made it so voicemail no longer saves audio recordings and only gives transcripts. Apparently there is also no beep after my recorded message. I tried delete my phone's cache. It did not help. There is no opti...

transfer request

Hello, service support teamI have trouble while transferring from Public Mobile to Koodo, I replied "yes" to the transfer request text, but there has been no response. So, can I still use my public mobile? However, my public mobile account was delete...

not receiving phone calls

I just switched my account from Virgin Mobile but am not receiving calls and am not able to text

Accidentally bought the data due to bonus message

I received a message of 10GB and claimed it. But there is no place for the code. I accidentally bought it by my own fund. Can you reverse it for me and refund my fund? Thanks

i need my phone number

Hello Public Mobile Community and Support Team,I'm reaching out with the hope that someone can help me or escalate my situation.Unfortunately, my account was deactivated after I missed the 90-day payment window. I understand that this policy exists, ...

Refund

Hi! I received a texto giving me 10g for free. I follow the steps but have been charge 30$ . Can you cancel this transaction please and give me the 10g as you offer? Here is the promo code you sent me : ****** thansk

Resolved! Service not working

Every time the day my subscription needs to renew my services get shut but I don’t get an option to pay on my account I get stuck with not being able to pay because there is no link generated can you fix this like right now I want to pay for my bill...

Can't log into account in time to cancel

Has anyone else run into an issue with not being able to get an OTP the day before renewal? No issues the moment payment is processed though. Now I have to wait another month and hope the promo at the other company still exists, or say bye to $60 wit...

Resolved! fraud

how likely can a scammer get into your account with just the account number and no passwords

promotional code

Hi Where do you enter the promo code , I followed instructions and found nothing, offered 10 Gigs today

Referral Code issue

When I signed up for my Public Mobile account, I had been referred. When I activated my account I never had an opportunity to enter the code. Is there a way to redeem the code still?Thank you.

SMS issue

Since today, I have been unable to use mobile data or send SMS messages. I can still make voice calls and receive SMS messages - take some tries for the calls to connect.I have tested my Public Mobile SIM in two phones. The issue is identical on both...

Resolved! HELP ASAP URGENT

My eSIM is not activating and now I have no phone number as it already proceeded to cancel the last providers plan and i cannot get help. I am alone without a phone number in a new country and need help asap and do not have cellular service and it is...

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