Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
why is it declining my credit card
I will be travelling to Europe in a few months. Is there a plan to continue using my cell phone with the same phone number or must I buy an e-SIM and get a new phone number?
Good morning, I am being charged the 30 day 3G $5.00 /mth. My phone is Volte compatible. Why am I being charged??Thank you.
Does public mobile send offers via text message?
How do I find the credit card on my account to adjust it? I got a Public message that it’s about to expire.
My account is stuck in this message ! can you help clearing this for so i can log in into my dashbord its urgent thanks,
Hello, I just landed in Vancouver. Purchased a plan and eSIM today, paid $40.88. Account ending 6273. Activation in the app requires an SMS code but it is sent by default to my old Public Mobile number ending 4900, which I no longer have. Please send...
hi, i recently received an offer from public mobile: $30/month, 10gb, 250min long-distance canada-u.s-mexico plan.if i take this offer, would i lose my existing bonus add-ons?if i go to u.s or mexico, i can still use the public-mobile service like in...
how much to use roaming in UK?
How do I add my wife and son’s phone numbers to my account? Do I just order SIM cards?
Hi someone can help me how to contact with public mobile customer service agent .
I received a text message from text # 5474 : " Reply YES1 to get a 4G 30GB Canada-wide plan for only $27/month". Is this a legit as I don't see this offer in my account. Thank you.
Hi, I cannot login to receive support because I had an issue with my eSIM. Please tell me how I can reach out.
Hi. When I check my visa. It looks to have had a double payment takin out. Has this ever happen to anyone? If so- what route do I take to get it fixed?
Hi Public Mobile Support,I am unable to receive or open any picture messages (MMS) sent to my phone from my contacts. The photos fail to download and stay stuck.I have already restarted my phone and checked my mobile data, but the issue is happenin...
Hi we recently travelled to the US and have a Canada US and Data Plan. We never had no data when we arrived in the US. We did receive a Text advising that we needed a Roaming addon. It cost us $34.50 to purchase in order to have Data in US when it...
changed over from fido trying & wanting to keep the same phone number , nothing working, please help
Trying to change sim in app. two factor authentication sends SMS to an unactivated number, even after 5 presses of resend button, no prompt to change to "send to email" instead. Need someone to change it in the back end to default to my email address...
I was using this and left the country. I'm being charged now, and I can't log back to unsubscribe because it keeps sending me a one time code on my phone number which I don't have access to anymore as I'm no longer in Canada.I submitted a ticket, and...
my issue is NOT resolved. Why is it so hard to make a payment?
Ever since yesterday evening, I'm unable to get mobile service in the TTC subway. Is this a temporary issue?
I recently ported my number from Public Mobile to Chatr. My old Public Mobile service is no longer working, and my Chatr service shows SOS. I believe my number port is incomplete. I want back the public mobile number
Keep showing me that my eSIM was unable to activate (I tried to scan the QR code)I checked my phone version and EID, they're all good. Can't find where is the problem.
Bought a new Iphone 17 pro, downloaded the public mobile app and logged in but the app states its unable to use the sim with this device, i tried to reset the network settings, tried to find an option in the cellular settings, i did a hard restart, a...
My existing Public Mobile account is stuck on “Resume Activation”.I am an existing customer and I only need to replace my eSIM because I changed to a new iPhone.I cannot access Account → Purchase SIM Card in the app.Please remove the incomplete activ...
So I have a $35 which gives me 50 gigs of data in CAN-US-MEX and 500 international minutes. However I found a plan that gives 75 gigs and 1000 international minutes for the same price on their website. In the app it won’t let me select this plan thou...
I have been paying for a 5G subscription for some time, but am still at 15mbps when testing. I've done some troubleshooting, and Gemini has recommended I get someone to manually 're-provision the data speed profile on my line' to get full 5G speed. C...
I got the error at Step 5 of 6: Setup Number. Invalid Phone Number Please help
My iPhone shows SOS only with my Public Mobile eSIM. The eSIM is installed and enabled, my correct phone number is displayed, Network Selection is Automatic, Cellular Data and Default Voice Line are set to Public Mobile. I have restarted the phone, u...
Phone won't connect to mobile network while at home. Account is in good standing. This happened about a year ago as well as it was an issue with the nearest Bell tower. It looks weeks but was eventually resolved. I don't know how I got a hold of the ...
