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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 29478 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41216 Views
  • 185 replies
  • 29 Bravos

Sim never arrived

Does anyone know how to get Public Mobile to send another sim? I ordered it about 2 months ago with a plan and have not received it yet. I can't seem to get in contact with anyone who will help me with it. 

Bill40 by Great Neighbour / Super Voisin
  • 152 Views
  • 4 replies
  • 1 Bravos

Phone not showing new phone number

I subscribed to the 23 dollar plan.  I chose the esim route but that didn't work out so I bought a sim card.  I chose a new phone number but my phone isn't showing a phone number.  In setting it shows there is a public moble card in the phone but now...

Rodelliott by Great Neighbour / Super Voisin
  • 166 Views
  • 6 replies
  • 0 Bravos

Service Provider Switch

Hi there, I’m switching to public mobile from Sasktel, and I can’t manage to switch. I followed all the steps, but I have no service and Sasktels SIM still works. What should I do

Chase_Marie by Great Neighbour / Super Voisin
  • 103 Views
  • 2 replies
  • 0 Bravos

Can't send sms

I sent many sms in a short period of time now It doesn't work when I send some

Nickmane by Great Neighbour / Super Voisin
  • 227 Views
  • 7 replies
  • 0 Bravos

Resolved! Can't log into everbrite account

I lost my phone two days ago and now I no longer have access to my email to verify when trying to log in as it was logged in but I can no longer change password for email as to do that I need to verify with a phone I do not have . I'm trying to log o...

Carsonbg by Great Neighbour / Super Voisin
  • 151 Views
  • 3 replies
  • 0 Bravos

Resolved! My autopayment for January never came out

Hello - I am used to seeing a charge on my VISA for my monthly payment but January did not come out for some reason.  Does anyone know who I can talk to about this?  

HMTC by Good Citizen / Bon Citoyen
  • 299 Views
  • 17 replies
  • 1 Bravos

Change subscription

Recently I have been trying to change my subscription plan to a cheaper option. As I'm just not in service very often and I do not need the more expensive plans. But anytime that I go into the app to change the subscription plan it does not show me a...

Ellisa9 by Great Neighbour / Super Voisin
  • 112 Views
  • 3 replies
  • 0 Bravos

Resolved! Louise

Unable to make international calls despite purchasing (twice) 300-minute call time.  It keeps saying to contact Public Mobile.  

bluebelanger by Good Citizen / Bon Citoyen
  • 446 Views
  • 16 replies
  • 0 Bravos

Resolved! Coverage

Does the Canada, US, Mexico plan cover calls from Bonaire?  Can I use my PM phone in Bonaire?

davearch by Great Neighbour / Super Voisin
  • 150 Views
  • 3 replies
  • 0 Bravos

Problems with new sim

Okay so I just bought a brand new physical SIM card because my new phone does not support esim, no I've got my account transferred to the new sim and have it in my phone reset the phone but the SIM card is not showing the phone number and it's not le...

Deadzones, slow speeds with full bars

Just migrated to Public. Noticing that I have a lot of deadzones in the lower mainland (greater Vancouver). This happens even when it is showing my connection has full or near full bars.Running on a new Oneplus 12R made for North American market. Had...

JoshP83 by Great Neighbour / Super Voisin
  • 296 Views
  • 9 replies
  • 0 Bravos

Can I use my current phone plan in New York?

 Can I use my current phone plan in New York? If it is possible, I have a few questions:1. When I arrive in New York, how can I send a text message and make a phone call to my friend in New York?2. Can I use the remaining data from Canada while in Ne...

Bukuk by Great Neighbour / Super Voisin
  • 246 Views
  • 5 replies
  • 0 Bravos

Phone number not ringing

At some point today my phone stopped ringing when my number is called. The caller is directed immediately to my voicemail as if my phone is off. I thought I must have done something to my phone settings but after messing with it for a while I finally...

integrityplus by Great Neighbour / Super Voisin
  • 283 Views
  • 11 replies
  • 1 Bravos

Switching from esim to physical sim card

I just purchased a physical SIM for my new phone and I need my phone number transfered, at the same time I would also like to know what's going on with my request to transfer my Telus phone number as my public mobile number it said it was approved bu...

Severe network issue data and mobile network

just an update at 7:48 PM Pacific timefrom what I’ve heard it’s from Telus removing the Huawei hardware that’s causing issues right now the 5G 4G LTE issue still hasn’t been fixed 3G is working intermittently. I’m not receiving calls my friend tried ...

beta578 by Good Citizen / Bon Citoyen
  • 216 Views
  • 6 replies
  • 1 Bravos

No internet

i have problems lately with my phone. I have a subscription for use as well in the USA and Mexico. However when i was two weeks in the USA my phone only reported ‘no service’..and sometimes form a short while i had service of t-mobile. The internet w...

ThomasvdS by Great Neighbour / Super Voisin
  • 132 Views
  • 4 replies
  • 0 Bravos

Add-ons

Bought a $25 public mobile card at Walmart and it does not work the pin number will not work

Sibbins by Great Neighbour / Super Voisin
  • 129 Views
  • 3 replies
  • 0 Bravos

Sms

Can't send recove sms

Rayandiab by Great Neighbour / Super Voisin
  • 137 Views
  • 6 replies
  • 0 Bravos

I want my previous number

I had a Public Mobile SIM card and switched to the Koodo plan last year. However, I mistakenly changed my SIM card the day before yesterday, and now I want to get the Public Mobile plan and SIM card again. Is it possible to get my previous number bac...

Aida0mahdavi by Great Neighbour / Super Voisin
  • 90 Views
  • 2 replies
  • 0 Bravos
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