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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 24324 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 35785 Views
  • 185 replies
  • 27 Bravos

Cancel my subscription

I want to cancel a subscription with another phone number. I don’t have an online account. I have the contact number only.

Mandy12 by Great Neighbour / Super Voisin
  • 135 Views
  • 4 replies
  • 0 Bravos

Resolved! Wealthsimple Cash Account for Payments

I had previously setup my monthly payments to be billed to my standard credit card account with my bank. Id like to change it to my Wealthsimple Cash account but when I enter the info it doesn’t seem to work and I get errors. The account seems to sat...

polypants by Great Neighbour / Super Voisin
  • 344 Views
  • 12 replies
  • 0 Bravos

Text messaging

My recipients are not receiving messages Complaining you many times in last 2 weeks

Incorrect ESN/MEID during phone number transfer

Hi, I am transferring from FIDO to Public Mobile. I responded YES to FIDO's request to transfer phone numbers, but received a text from Public Mobile right after stating that there is trouble transferring my number because I entered an incorrect ESN/...

googhieman by Great Neighbour / Super Voisin
  • 125 Views
  • 2 replies
  • 0 Bravos

eSIM purchase error

I purchased an eSIM. During the purchase my app had 3 error messages that said it was having trouble processing the purchase. It then billed me for the eSIM without providing it for me. What do I do?

DanielSamaan by Great Neighbour / Super Voisin
  • 77 Views
  • 1 replies
  • 0 Bravos

Resolved! New esim registration, android app "try again later"

Already provided my payment information and wording suggests it's already charged me, and I can't even get into the app... Password is correct.I started registering on my desktop using the current $36 Canada/US 5G deal that ends the 31st.I created an...

twelve by Great Neighbour / Super Voisin
  • 155 Views
  • 3 replies
  • 0 Bravos

service issue

will someone be able to provide help to my problem?i changed from bell to esim public mobile and since then i havent used it for outgoing text and calls, it says SOS only. but i am able to use the data. my bf has same plan but he has no problem at al...

Glycy by Great Neighbour / Super Voisin
  • 164 Views
  • 4 replies
  • 0 Bravos

Updating payment info

I need to update my credit card information .. the instructions are to go to Payments and then “Update Card Information," but there is no section /heading with that name.

MissB by Great Neighbour / Super Voisin
  • 118 Views
  • 2 replies
  • 0 Bravos

Indonesia

I can only find and add on for the US. How do I use my phone in Indonesia?

Evie01 by Great Neighbour / Super Voisin
  • 179 Views
  • 5 replies
  • 0 Bravos

how do I talk with a real person

I have an issue with my bill and the submit a ticket has not worked for 4 weeks. How do you actually talk with a person on this service. this is complete crap.

steveLang by Great Neighbour / Super Voisin
  • 179 Views
  • 5 replies
  • 0 Bravos

Re: Refund

I'm in the USA trying to call USA phone numbers. It's not working. I have a Canada USA plan. I tried all the things in the unhelpful help articles. Still not working 

Frank24 by Good Citizen / Bon Citoyen
  • 167 Views
  • 4 replies
  • 0 Bravos

Refer a friend

Hello I would like to add my friends code they reffered me 

KimmyC by Great Neighbour / Super Voisin
  • 95 Views
  • 1 replies
  • 0 Bravos

Resolved! Is the previous loyalty rewards coming back ?

I just recieved this text message from the 611 :> Public Mobile: you're 1 month away from earning your first Loyalty Reward! That's $1 off or 1pt every 30 days - for more info visit www.publicmobile.ca/myrewardsThat looks a lot like the previous loya...

unsog by Great Neighbour / Super Voisin
  • 233 Views
  • 5 replies
  • 0 Bravos

Resolved! phone not working after trip to U.S.

I purchased 15 day talk and text for the U.S.  I returned to Canada after 5 days and now my Prime A1 flip phone can't make calls. Incoming calls go to voicemail but not the phone. A message on the home screen says "Emergency Call" but I can't disable...

petercarl by Great Neighbour / Super Voisin
  • 141 Views
  • 2 replies
  • 0 Bravos

New Plan

I’m currently using the Public mobile $39 for 50 GB. I just saw there’s a new deal for $36 50 GB, I just had service for a month, can i switch to this new plan please. I had Fido previously and they would allow customers to seamlessly transfer to new...

Saihxn by Great Neighbour / Super Voisin
  • 263 Views
  • 8 replies
  • 0 Bravos

Basic plan change

I currently have the $30 plan and am unable to switch to the basic $15 plan as that's for new users. Can I make a new account and transfer my data onto the basic plan while keeping my phone number 

Xavier7 by Great Neighbour / Super Voisin
  • 275 Views
  • 8 replies
  • 0 Bravos

Resolved! US Data - NYC

Hi, can anybody confirm that they have recently used their US data in New York City?  I'll be travelling in the near future and want to make sure my data will work.   I've noticed that I often lose coverage locally when I'm in a densely populated are...

JennLC by Good Citizen / Bon Citoyen
  • 324 Views
  • 10 replies
  • 0 Bravos

lost phone/sim card can't sign in

Hi, I have a bit of an issue. My son is signed up with his own account under my account but I pay for it (he's 14). He just lost his phone while out hunting and he can't remember his sign in (email or password). I know I need to get him a new sim car...

GraceDavis by Great Neighbour / Super Voisin
  • 121 Views
  • 3 replies
  • 0 Bravos
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