Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My billing cycle started today but I transferred my number to a different provider. Do I get a refund for the billing?
I am having difficulties transferring my number while activating my account. your help would be appreciated.
I just signed up. Have not downloaded the app yet. A SIM is being mailed to me.- I have not received it yet, so I wanted to double check to address to make sure it was correct.I assumed I would be able to log in and check the address in my profile. I...
Hi,I travelled out of the country on family related emergency. Upon arrival I tried to roam but just realised those services are not offered in my location. Now I have set up certain accounts to verify my id using OTP messaging on my public mobile. I...
I am in the US at the moment but the calls aren’t working. It’s not letting the call connect. How can I resolve this?
Very frustrating. Keep refusing my new password. Trying to pay my bill and now my phone doesn't work
The current Boxing Week plan deals state (as of Jan 4, 2026), quote: "These deals only last until Jan 5*."Does that mean they expire at the end of Jan 4th or the end of Jan 5th, 2026?In either case the time zone being used as reference is not specifi...
My services are active with public mobile. I cannot remember right if I had eSIM or physical one but right now I cannot activate services on my phone. It’s on SOS. Have a new physical sim but cannot update sim from mobile app because it sends verific...
Paid my bill lastnight. 11:31 p.m. Services worked as usual once paid. Worked from that time lastnight until 7 a.m this morning. Lte and sms quit working. Logged into my account. Says it suspended again in less than 24hrs of paying it lastnight and ...
When i log in it wants me to set up a new subscription. But I am already subscribed. It wont let me update my payment
Hi, I purchased the E-Sim service of a 20GB plan, but I just figured out that my device can't use the e-sim. So, I'm planning to get a refund and order a physical sim card and plan. Can I get a refund?
Cancel my Account RIGHT NOW!~Your Chatbot lies out of its *** as though that’s not bad enough, you’re so uncivil that you have to lie to me saying that I Sam under prepaid when I am under monthly subscription basis and then to make matters worse, you...
I am having some trouble. Want to port our landline phone number to my cell but the land line is in his name and the cell in my name. The land line holder says port will be successful if he gives permission to PM. Any thoughts on how to sort this ...
Hi good morning, because of my credit card expired and I found very late that I didn’t pay my public mobile payment, now I try to pay but system not working. Could you please help me to active my call Servis’e and help me to do credit card informatio...
I recently was overbilled and was expecting the credit on this upcoming bill. When I called *611 it started they are removing my MRC on the 5th. How do I confirm the credit was applied and they won't be removing money on what should be a credit balan...
I am trying to update my payment information. After I input all the required date, then, I was told that the credit card validation failed. Actually, the card I am going to use is debit visa card, not a credit card. How can I help the system under...
hi, my credit cards shows I made a payment of 28.23 to you on Dec 17th but when I did an payment history inquiry it is not there also what is this payment for? please help
so my usage breakdown page should have something other than this?
I used a few eSIMs while travelling recently and when I returned to Canada, my physical SIM isn't working. I believe I may have accidentally “deleted” my primary, as I have no SIMs associated to a Primary on my iPhone. It says “No SIM”, but I believe...
While trying to set up my new account with public mobile, I accidentally put in the wrong account number from my previous provider and now I cannot transfer my number. Please help
I recently installed the public mobile esim and authorized my previous carrier to send my phone number to public mobile. I took my old Sim card out before I got public mobile authorization to accept my number. Now my texting does not work. Help!!!
I got a gift every year…. 2gb data or 1000 long distance minutes that never expire…. This year I got nothing…. Why?
I transferred my number by following the provided steps, and it initially appeared to work. When I make phone calls, my transferred number displays correctly. However, when I send text messages, the temporary number I selected during registration app...
Today the Telus sent message to me about my rewards will expire soon,but I already transferred out my phone number out !I just wondering how can I use the reward or just ignore that message?thanks
Hi, I just purchased a Samsung device and am switching from an iPhone. I am unable to proceed with the setup of my Samsung phone without connecting to a mobile network. I have an eSIM in my iPhone, hence proceeded to purchase an eSIM from my public m...
Got a new phone and when I try and log in it says number not valid but I use it everyday but when I try to sign in it's a number I no longer have so can't get the code and I need to log into my account to be Abel to pay my bills and check my data
I just signed up for new service as a new customer and nothing works.I purchase the service with eSIM and trying to transfer my number from Fizz but nothing works and tried to send a msg to CS_Agent but the system keeps telling me that I a;ready reac...
Folks, even though I have an active line I can't log into my account. Need help asap.
I've reached my Subscription Data Plan (US-CAN-MEX) 60GB --- My Internet Data does NOT work at all.PLEASE HELP ONLY services available are for Voice and SMS. I am not sure how to fix and there are no current information I can find any COMMUNITY SUPPO...
Is the number 306-xxx-xxxx currently available? Sasktel say they gave it back to Public Mobile when it was canceled.Edit by Dunkman: removed personal information
