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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Public Mobile compatible

Is the Umidigi note 100 5G compatible with Public Mobile in Canada

Resolved! I neeed Helpp , no signal.

I never really had an issue with PM , till I moved too Brampton 4 days ago, I only get 1 bar of signal & that’s with me standing outside lmao , can this be fixed ? Ive been tryna use my data since my internet don’t come in the next week or so .. but ...

Resolved! No Minutes But Available Balance

Hi there, I can't make outgoing calls, the recorded message says that I have exceeded my minutes but I have added money to my account so there are funds to draw from but still no minutes. What do I have to do to add the minutes using the existing mon...

Cancel subscription within 24 hours of signup-up to Public Mobile

Hi, I've just subscribed to Public mobile prepaid phone service less than 5 hours ago. I changed my mind and would like to cancel the subscription. I already cancelled my phone number transfert. I'd like to revert the paiement that I've just made and...

System will not take renewal payment

Have tried 4 times different day to pay on my suspended account and it keeps rejecting to try again later.. I done everything that is says to do from re doing credit card to rebooting been a customer for years and now screwing around in circles…what’...

port in didn’t work

Hi Public Mobile support,I initiated a number port from Rogers (mobile number) into my existing Public Mobile account more than 12 hours ago.In the Public Mobile app, it shows that the ported-in Rogers number is now active and set as my number.Howeve...

Canceling Account

Hi, I've try to cancel my subscription last months which seems to not have worked. I've deleted the esim from my cell phone so now I cant access my account on your website.Could you please cancel this subscription and refund the ongoing month ? Acco...

Voice calls

Although I have the Canada – US – Mexico subscription plan, I can’t send or receive phone calls from Mexico. I either get a rapid busy signal or the following error message: “HB1. Your call cannot be completed.”I have turned my iPhone off and on and ...

I can not make a call and receive a call. help me.

I need help. Lately I had hard time to make a call. But today I realized that I could not make a call and receive a call. I can make a call via What's up App. Thanks. Hong.

Resolved! Re: Free international minutes from previous reward plan

Looks like my free international minutes were deleted. Can't find them anywhere now.

Plan

I just signed up & chose the wrong plan. How do I fix this? No help with the AI chat

Over charged

I subscribed for 6 gig for $19.21 but this April I was charged for 20 gig for $30.51 of which I didn't change my subscription.I want my money reversed and the right bill taken. How can Public Mobile do this?. You wake up to charge people anything you...

Resolved! I want to retrieve my phone number

My phone number is expired and that’s a pair number with my wife. How can I get it back

Account number

Hi, my name is xxxxxxxxxxxxxxxxx,nice to meet you,I want to know my account number, please help me Thanks

Phone SIM Says unregistered

My phone is out out of order since today. Last call made in the morning. Last payment was made on 16th of March 2025. Account is on autopay. When I call from other phone , it say phone is not in service . Error 6UB1

Data and texting not working

My daughter just got an eSIM with public mobile and she can make calls but that’s it. No data, no texting and now iMessage is not working either. Incredibly frustrating.

Cancel my plan

This shouldn't be so difficult to get proper support. I want to cancel my plan but I don't have access to unsubscribe in my account.. HELP! I'm paying for something I can't use.

Resolved! With the CA-US-MEX plan, is roaming required?

Hello. I have a CA-US-MEX plan. I’m in Mexico now with an iPhone 15. Do I need to turn on Data Roaming in the iPhone to use data from my plan?Thank you for your time, Mookaka

Account

I changed my phone number almost 2 weeks ago and it has not been updated in my account. I also changed my email so I could get the code to log on but now I can’t do either. How do I fix this as I’m not getting access to do Any updates as it looks lik...

Payment history for all of 2024

I need my payment history for all of 2024. Currently I can only go back to April 2024. I saw other comments directing people to submit a ticket. I tried to do this, but whenever I select a link that I think will direct me to submit a ticket, I get di...

SIM card ordered not received

Hi I have referred my friend and he has ordered a SIM card 3 weeks ago (together with signing up for a plan), but still have not received it yet. How can Public Mobile help about it?

ported from Koodo to public mobile FAILED

I received the port text and confirmed it with Koodo. Koodo emailed and text me saying that the port was approved. The public mobile app advised the port failed and I do not have access to my number. The phone is in SOS mode. The phone is an ipone 1...

Call Control on Public Mobile

Hello everyone,Does anyone know if Call Control will be coming to Public Mobile anytime soon? TELUS and Koodo has this feature why not Public. It will be a nice feature because I receive (and probably most of you) tons of spam calls a day. Blocking d...

Unable to complete a subscription plan change

Hello,I tried to change my subscription plan on renewal, but the system seems to be stuck on "loading" , thus not completing the request for a change.What can I do?Thank you

Resolved! Refund

Cant transfer PH# would like refund or credit

Resolved! Set up and Changing Carriers

Hi, I received my sim and want to start the set up process. I'm hesitant because my save and return plan with rogers was supposed to end on March 31st but they're saying i have another billing cycle now before they'll let me buy out my phone. I'm won...

Payment by error

HiI realized I made a payment by error. I now have 2 payments pending on my credit account. What is the best option to rectified this situation Thank you

expired number for not renewed, would like to renew but can't receive text message to add fund

Can any admin help with this type of issue?

Activation

A new subscription was set up and payment went through. On step 6 the activation failed. How do I resolve this?

Resolved! Have the points back decreased?

I was always getting 1.15 points per month, but in April, I only received 0.40. My plan has stayed the same, so I don't understand the reason for the decrease in points. Has anyone else noticed a drop in their monthly points?Thanks in advance for the...