Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Execulink

I'm trying to switch to Public from another mobility service provider, Execulink, but they are not in the drop down menu. What do I do?

Phone payment

My phone is not working and payment went through

Resolved! using in US

call works but not data. I have an iPhone

Change subscription

I am unable to choose a cheaper plan. Been customer for years. Good bye - Public Mobile.

VOICEMAIL SCAM

WHY do I keep getting messages that I have a voicemail from the east coast Canada. When I open the text it automatically dials an unknowm number? I get several of these a dayPlease advise

Day 4- No calls/texts, support is rubbish

Hi it’s day 4 now and I can’t receive calls or send and receive texts. I opened a ticket but the responses are repetitive and do not read my responses properly. My number is appearing on my PM account and I have data. My old physical sim has been re...

Number transfer issue still pending

Hello there my service is dead for a month. Anyone can help? Now they give me new number but I want my old number to be transferred. Please advise me with real agent ,anyone I can actually talk to and get it solved? Thank you

Porting a Canada number in US

Hello everybodyHere is a complicated situation for meOne of my relative, Sam travelled to US to stay there for a few years as student. He has a Lucky Mobile number. He receives some sms, but not all, and needs all for 2FA. He wants to port his number...

Getting SMS texts for 2FA code when not trying to login to portal

I've had this issue a few times now where, out of the blue, I get a text message from EverSafe (18339883838) with a confirmation code for my public mobile account. I did not initiate this login. I have never sared my login or password with anyone. It...

Lost service

My phone is no longer connected to the network. It will say bot registered or not connected. Ive tried restarting the phone, toggling airplane mode, resetting mobile network settings and removing the Sim card and putting it back in. What on earth has...

FYI - The port assistance number is now for Koodo customers

I'm porting over to Public and the initial port did not work for some reason. Public sent me a text to say they haven't received the port request from my previous provider and asked if I wanted to reinitiate it. They also include a phone number if yo...

Resolved! Pull SIM card out phone but keep account active

@softech I have a phone that I am currently not using and want to give the phone to someone who needs it. The account on the SIM card is completely paid by referrals each cycle. I want to take out the SIM card in the phone and put it away for the tim...

E-sim

Purchased another eSIM to switch back to another phone how do I get a credit back since I couldn’t use the old eSIM thanks

Resolved! Subscription Error

How do I fix this error ACTIVATING ERROROops! Looks like something went wrong when we tried to create your account!Your payment was processed, but an account configuration error occurred.Please click below to submit a ticket and finish creating your ...

Why I cannot get my eSIM?

I tried using the QR that I got h boys email, but it says it is not valid. I also tried using the app but is asking me to pay but I have already paid when I registered for the services what can I do?

Phone is broken and cannot get 2FA by email

I don't get the option to send my 2FA code to my email. My phone is broken and my esim is stuck there. I bought a new sim but how do I reconcile both?

Regd my phone ^867-xxx-xxxx

Questions askedShobana xxxxxxxxxxxxxxxxxx,Whithorse.YT,Y1A3K6My plan is $40, as I do not use all cellular i want to go to $30 plan

New customer service chat not working

Alright.... this customer service thing is horrible! Prior to the messaging chat it was difficult to get assistance, now the chat bot thing is ridiculious and not working. Pop up blocker is not the issue. How the heck can someone get some help ar...

New Phone, Big problems

Hello. I have recently purchased a new device, and sold my old one. I shouldnt have done that.I cant log in to my public account (i created this one for the purpose of posting) because i cant get 2fa to my phone which shouldnt be a big deal except i ...

eSIM activation failed

Hello. I tried to activate my eSIM the other day on PM, but I accidentally used the wrong account number without realizing. It got me stuck on the final step, didn't let me redo it, and it has me stuck on step 5. If I enter my phone number it says it...

Need old phone records

Hi, I am former public mobile user and my lawyer has requested I get my old phone logs for the month of May 2025. Please advise how I can get this. Thanks !

Urgent eSIM Activation Issue – Please Resolve ASAP

Hi, I purchased a new eSIM through the Public Mobile app, but it shows “Unable to Activate” on my new device and asks me to contact the carrier.I have already deleted the old eSIM from my previous phone. The new eSIM has been downloaded and is showin...

Service issues after porting number

This is not a general troubleshooting issue. The number was successfully ported to PM and is now active on the PM account. Mobile data and outgoing calls work, but incoming calls and both incoming and outgoing SMS do not work. I have tried turning my...

Resolved! My new plan from today doesn't work

Good morning, I purchased a new plan for me today (because I'll travel to US, I add this to my usually renewal of my plan) and unfortunately it's not working at all. The money was deducted from my bank account - so this shouldn't be the problem but w...

New sign up - Back to School Offer

Is the CAN/USA/MEX $35/25GB "Back to School" offer already the discounted price (meaning the regular price is higher, and it reverts upward after 24 months)? Or is $35 simply the regular price of that specific plan, unrelated to this clause?

Sim not working

Hi. I switched to a physical sim when travelling because I couldn’t get esim to work. I am back now and put public mobile sim back in but it’s not working

Unable to login

When I go to the Public Mobile app it keeps taking me immediately to the "Activate Your Subscription" page. I cannot bypass this page. So, when I push Continue, it asks me if I want to transfer or select a number. As I want to keep my number (902-xxx...

Resolved! US roaming

problem using in US. I need to use hotel wifi now

eSIM QR Code...

Hi i want to activate my new esim and need QR code because i can't download app on my other phone. Please help me and send the QR CODE thanks

Service is getting worse.

Hey there from Niagara Falls My service has been gradually getting worse and worse over the last few months. Less bars, less 5g and more LTE. It’s really starting to piss me off. What steps can I take to get technical support to see if there’s anythi...

Community

Forum Posts