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lost phone

lost phone

Sim Card Trouble

My phone loses its mobile data due to the Sim card not recognizing my phone number? can you help work this?

Locked out of email

I have an existing acct with public mobile and it is linked to an email. Outlook has locked me me out of that email account. I want to remove that email. ***Message edited by CS_Agent to comply with the Community terms of service.  

Can't sign in, requiring verification sent to my phone number, but I dont have sim anymore

I want to discontinue service and I have already thrown out the Sim. When I try to sign into the portal, it sent a security code to my email, I entered it, then it trying to sending a security code phone number as well. I dont have Sim any more, so I...

Why is my phone number not local?

I used to live in Sarnia, Ontario, and recently moved to an apartment in Toronto. When the building management tried to add my number to the buzzer system, they couldn't, and said that my phone number is not local. How can you help me resolve this is...

Double charge

I’ve been charged double on my debit account. Anyone else have this issue? How do I get one charge refunded?

Activation e sim not downloading

My esim didnt download wanted my old number thru trlus and can verify bc I can accept texts...need help

Sign in on web issues

I signed up, and shortly after I ported in my number.Any time I try to login to publicmobile.ca, it wants to send me a security verification to my old # (which was a temporary number as I ported in). Can this be fixed? Not sure how this oversight is ...

Please take the payment for May now.

Overcharge

My subscription was charged 2 times in April charged again in May. Why wasn't it credited for next month

Detailed billing information

Hi everyone - is there a way to get more detailed billing information? I need to submit my mobile billing for reimbursement at work and they require the billing to show details on the service provided as well as the associated mobile number.

Submitting a ticket

What do you do when the system won’t let you submit a ticket??? I’ve tried 3 times now, and it says submission error??? Everything is filled out, no empty fields. I need help as I have an account but NO service for 2 days!!!

Cellular service not working

Just echoing comments by other users. Here in NS - both my husband and I experiencing frequent disconnection from network, have to restart phone. What’s going on? Started yesterday. 

Overcharged

First time doing this, and first time with a problem with public mobile, but I was charged three times this morning for my usual monthly bill. A little disappointed that I’m being told (by the chat support) to make this post about it. Would have appr...

Service

Why am I can’t get incoming calls ? Only outcoming

SIM card activation failed

SIM card activation failed. Tried to activate again and was told the SIM card was in use. But the SIM card still shows not registered yet. Help. Please email me at xxxxxxxxx@gmail.com. Please help！

Ticket reference #689311-697 Time summitted :2026-05-23 12:12am

Hi Team, I want to change my plan to $27 per month. However, the $27 plan option is not showing up in my account, so I cannot change it. I want the plan change to take effect immediately and be paid in full on the next renewal date (June 29, 2026). *...

Phone not working properly last 2 days

I have been having trouble sending out messages as well as receiving. Phone keeps going off line, getting sos, texts not going out or coming in until I get home under my wifi?  Something wrong with the system?  I have restarted my phone and done the ...

No sound on incoming phone calls iMessage or email

Why does my phone go straight to voicemail and not ring. I am also not getting notified by sound for my iMessage or email. 

3G phone replaced by 4G

received a text message advising the phone I had was using Public Mobile's 3G network.  I have changed to a 4G LTE device.  Just wanted to know if I need to contact your company to notify the changes or it is automatic, so that the monthly fee will r...

Refund

I want to get a refund because the service never work on me phone 

Subscription billing charge

In June 2024 when Public changed its reward program,  my account changed from $22 to $25.  Just noticed that my account now reflects Hero Int Text @$25 instead of unlimited text and call @ $22.  Prior to June '24,  (international text minutes) reward...

phone stolen

could you help me locate my phone, it was stolen earlier today 9 am c.s.t. time  my imei is ##########please help me track my phone i already tried find hub on google

Transfer SMS not received

I changed to Telus but I didn't received any sms from Public Mobil to transfer my number

Lost SIM card

I would like to purchase an eSIM but want to be sure that I will be able to keep my current phone number. Please advise. 

Vacation in Mexico

I don't want to upgrade my plan, I just want to purchase a two week add on for phone, text and data in mexicois that possible?