Community

US roaming charges.

US carriers caught my signal when I was close to the border and now I'm being charged for my US roaming. People tell me to turn off or my disable my us roaming but I don't know how to do that.

No service SIM card not detected

I have been almost one week without service and have submitted two tickets each one indicating I would receive a response.  I have not received a response.  What do I now have to do to resolve my issue?

how to find my post in this community?

US roaming charges.

I bought us roaming add-on for a trip I'm taking soon. Last week I went close to the US and my roaming charges kicked in. But I was never in the US. What should I do?

Text messages

Just joined public mobile. I thought everything went well , imported my old number but I can’t send or receive text messages

voicemail not working

I recently ported my number over to Public and my voicemail is not working.  I recorded my personal greeting and activated it, but when calls come in, no voicemail available, just a busy tone

Sim card install

New member, I switched over but when do I put the Sim card in to activate new account? Been 2 hrs so not sure what's going on.

Can't pay

Public Mobile refuses to let me pay using a new credit card and I cannot get any support. Short of switching to a new provider, what do I do now? 

Old account moving to new point system - did not authorize this action

Hello,It seems my old reward system is being forcefully moved to the new point system. I did not agree to this change at all. I was very careful in the past to avoid it but it seems my choice has been ignored and is being processed for the new point ...

eSIM

I never got a QR code and it’s not working to activate my eSIM

Accessing My Account

Hello,I'm a public mobile customer, I'm trying to get my account number but when I log into the app with my email, it's showing me my name but it's asking me to subscribe to a plan? Why is that? How can I skip all that to manage my account?

How to I get prior phone/text records from prior account

How do I get prior phone/text records from a prior account?It is an urgent and timely matter.Thank you. 

Travel to the Dominican Republic

Going to the Dominican Republic next week and we have 3 cell phones with Public Mobile. I know they don’t offer add ins for the DR but I have a few questions? 1. do I need to do anything to not be charged roaming etc.. 2. If I get a Dominican eSIM ca...

Payment

Hi is there any way  you can get the sim # if u have my IMEI # as I can’t access my account and you toook a payment of 29.90 off my card is there anyway to track it 

Help

I wanna to block my cell phone and deactivate it

Account

Hi when I try to sign my account is says forbidden what happen 

I lost my sim

Can you please send me another one to my house4xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx  edited by comptuergeek541:  removed mailing address

Send and receive message Problem

 hello ，i just change to Public mobile， i got sent message problem in a few days ， i Can't get any code from my phone number. it stuck， and also when i send the message， No one can get my message，how can i fix it ？ if is bussiness time it is really t...

Account loading very slow

I’ve always used my desktop to check my account activities. It is very slow loading the pages.  I got fed up with it.  Today I decided to use my cell phone to check my account history   To my surprise, it was fast. I can’t believe it took me this lon...

Unable to send or receive text messages!

Hi! My new Public Mobile SIM won't send or receive text messages. To get help with this I must log in to My Account, but this process requires I get a 6-digit verification code - VIA TEXT MESSAGE! So in order to get help fixing my problem, I must fir...

eSIM

My eSIM will not download at all

iMessage won’t verify public mobile number

I got a new phone and switched to public mobile, transferring a number from my previous carrier. The number seems to have transferred properly, but when I went to connect it to iMessage it has been attempting to validate for over 24 hours without res...

Account

Hi they charge me and I don’t have access it the account 

can not receive incoming calls

It has been two days since I noticed that I can not receive phone calls. I tried to restart my phone. It worked for a night. The second day, I could not receive incoming calls again. Could anyone tell me what was happening?Thank