Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1595 Views
  • 23 replies
  • 12 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30079 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41849 Views
  • 185 replies
  • 29 Bravos

e-sim to physical SIM

Hello! I am going to travel outside of Canada in 2 weeks. I still need to receive an SMS, so I plan to leave a physical SIMCARD to someone. How could I order a SIM card with the same number as my e-sim?Thanks

No sim card now

I got the e sim card, it's still on my file, however now it says I cannot access network services, and I need to insert a sim card. 

Jerrica by Good Citizen / Bon Citoyen
  • 192 Views
  • 8 replies
  • 0 Bravos

Calling

So last year I was able to call Cuba with my international minutes so if I was in Cuba would it be possible to call home in Nova Scotia 

car62 by Good Citizen / Bon Citoyen
  • 119 Views
  • 3 replies
  • 0 Bravos

Resolved! e-sim with the same phone number as my physical SIM card

Hi,Can I purchase e-sim with the same phone number as my physical SIM card?My phone was stolen and I am trying to activate a new phone. I bought an e-sim card and looks like it has a different phone number. Does anybody knows how to buy e-SIM card wi...

Alexx3 by Great Neighbour / Super Voisin
  • 122 Views
  • 2 replies
  • 0 Bravos

Resolved! LOG IN IMPOSSIBLE

Can't get past log in! Have been trying for days! Cannot activate my account or continue transferring number or anything. What do I do?

CT59 by Good Citizen / Bon Citoyen
  • 193 Views
  • 3 replies
  • 0 Bravos

I can't make or receive voice calls

I just joined Public. I purchased the Us- Can- Mex SIM card. I transferred my number successfully from my other provider. I am traveling to the states and have found that my data and texting works, but I am unable to make or receive voice calls. I ha...

raimola by Great Neighbour / Super Voisin
  • 126 Views
  • 3 replies
  • 0 Bravos

Resolved! Registration/Activation

Hello...I'm new to Public Mobile & have completed my registration.I haven't completed my account activation yet.I'd like to know how long do I have to finish my activation and/or will it be closed off if I don't complete it within a certain amount of...

Metroid by Great Neighbour / Super Voisin
  • 128 Views
  • 2 replies
  • 0 Bravos

New mobile phone

I would like to know how to transfer my account and my data etc to a new phone. I have an eSIM.

Linsky by Great Neighbour / Super Voisin
  • 123 Views
  • 2 replies
  • 1 Bravos

Travel to Dominican Republic

I've quickly reviewed previous threads but just looking for further clarification. 1) Are there any add-ons I can purchase to be able to roam/call/text while in Dominican Republic?2) Am I able to use my phone data to make calls at all via WhatsApp?3)...

Maribel19 by Good Citizen / Bon Citoyen
  • 259 Views
  • 4 replies
  • 0 Bravos

Resolved! Service Speed

I have a iphone SE 3rd generation.  The spec. for the phone says it is 5G compactable. I switched from a 3G service to 4G , yet my phone indicates 3G service.  I went to Settings - Cellular - Data Options - Voice & Data But the only options available...

ooohnoo by Good Citizen / Bon Citoyen
  • 219 Views
  • 8 replies
  • 1 Bravos

Activation

I'm in the process of activating my account. As you know it asks for my current account number with my current provider. Once I submit this it will cancel my account however my wife is also on that account. If I proceed and activate my public mobile ...

MarcT92 by Great Neighbour / Super Voisin
  • 128 Views
  • 3 replies
  • 1 Bravos

Repeated sign-in to get into Public Mobile

This morning I signed in two times before I could get into my account.  Are two complete sign-ins normal procedure?  This has happened to me in the past and I thought it was me making an error but that was not the case this morming.  wheni say sign-i...

Janey21 by Good Citizen / Bon Citoyen
  • 240 Views
  • 11 replies
  • 0 Bravos

Resolved! New phone

Hey all!I am currently using PublicMobile with a physical sim card and an older phone. My new phone will only be available for an eSim. Can I just get a new eSim from the website, attach that to my new phone and keep my number and subscription plan t...

Shan8 by Great Neighbour / Super Voisin
  • 182 Views
  • 5 replies
  • 0 Bravos

Terminology used by PM

In MY ACCOUNT under REDEMPTIONS PM uses two terms, ATU and Tenure.  What do these mean?

Janey21 by Good Citizen / Bon Citoyen
  • 148 Views
  • 4 replies
  • 0 Bravos

Resolved! Being Charged with no Access to Account

Hi,A few months ago, I helped a friend setting up a PM account using my credit card information. Now, he is overseas and we I am unable to access his account to remove my cc information. How can I stop my credit card from being charged?

rondee81 by Great Neighbour / Super Voisin
  • 138 Views
  • 4 replies
  • 0 Bravos

Lost my phone that has an Esim inside!!

So I have looked all over the community posts and on the subreddit but I have access to my gmail account+a new phone here for the time being. It cant use esim so I bought a public mobile sim card but I cannot for the life of me get into my public mob...

Jamal912 by Great Neighbour / Super Voisin
  • 114 Views
  • 3 replies
  • 0 Bravos

wifi calling

I know PM does not have wifi calling. does anybody know if PM will be offering wifi calling in the future. Everybody should be asking PM about this. I need it in my house. I changed from Telus to Public, and didn't realize no wifi calling. Everybody ...

pvlarry by Good Citizen / Bon Citoyen
  • 167 Views
  • 5 replies
  • 0 Bravos

Resolved! Referral Issue

I referred a friend this morning but did not have my referral code handy, at the time.  His account is pending activation awaiting the complete transfer of service from the previous provider.  Is it possible to receive credit for the referral?

GFF by Great Neighbour / Super Voisin
  • 110 Views
  • 3 replies
  • 0 Bravos

Resolved! new subscription plan

I put in to change plan on my next billing date last month. next billing date in mid February. I see the plan I selected is no longer available. ( 50 gig Can-US-Mex for $35.) Does anybody know if that selection I made will be honoured or I will have ...

pvlarry by Good Citizen / Bon Citoyen
  • 153 Views
  • 4 replies
  • 0 Bravos

Porting in different number that replaces current number

I have a public Mobile number 'A' and a VoIP number 'B'. I wanna keep number 'B' permanently by porting it to public Mobile which then replaces the number 'A' but keeps the deal I've got with public Mobile number 'A'. What's the process? 

bee19 by Great Neighbour / Super Voisin
  • 108 Views
  • 2 replies
  • 0 Bravos

Iceland travel!

Im traveling to Iceland this year. Has anything changed within the last year, or am I strictly wifi use when there? I know we run off the Telus network and they have roaming capabilities, is this offered to PM as well? Has there been talk of adding r...

Tara000 by Great Neighbour / Super Voisin
  • 180 Views
  • 4 replies
  • 0 Bravos

Resolved! International calling to the 7 countries

Guys, did you try to do conference calling in between countries and does it work well? I am not getting HD calling symbol (I have an android) when calling and putting a Canadian number + UK number in the same call, and 1 person mentioned that the aud...

Shubh2023 by Model Citizen / Citoyen Modèle
  • 271 Views
  • 4 replies
  • 0 Bravos
Need Help? Let's chat.