Account

[Ricia]

I changed my phone number almost 2 weeks ago and it has not been updated in my account. I also changed my email so I could get the code to log on but now I can’t do either. How do I fix this as I’m not getting access to do Any updates as it looks like I have No account. I sent message to them 3 days ago and no help received YET 

[Ricia]

Also the email on my account I don’t use much and don’t remember my password for it. I have it saved along with my password through fingerprint.

[Ricia]

I can’t because they are sending codes to my old number that’s still on my account.

[hTideGnow]

hi @Ricia 

can you ask the 2FA to send to email?  click Resend code or Didn't receive code and see if there is such an option.  If you can receive code in email, you can then go to Profile Page, click Manage EverSafe ID and update the phone number there to receive 2FA in the correct phone number

if you cannot login at all, sorry, working if CS agent is the only way

[Ricia]

Good morning. Today I again tried logging into my account and yet again they are still using my old phone number not my new one. I have had several CS messages back and forth since Monday. And can’t understand why their tech people are taking so long to make the switch. Any suggestions? I’m so frustrated. Three weeks now not being able to login.

[slusagm]

Usually email is the fall back plan, but it does not work in your case, and neither is the voicemail

so, you need to ask PM to help.  Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage      

[Techfish]

You could send them another message. Sometimes messages are missed.