@Gerry12
Take screenshots of the mobile data used on your phone as well. Go as far back as your phone allows in your (Settings>>Internet>>Public Mobile>>Data warning and limit>>Mobile data usage cycle). Some phones show up to 6 months of data usage.
Download the past 90 days of usage from your Public Mobile account.
Compare the 2 references. What plan do you have? Sometimes your plan data doesn't reset upon renewal. Do you see a discrepancy within that timeline?
Has the "data overage" only affected plan data or has it eaten into non-expiring data add ons? What data speed is your plan? 5G speed especially will use a lot more data then throttled 3G speed just to open an email.
Another issue for (low plan data) customers has been created when Public Mobile increased the data buffer from approximately 5mb to 100mb to accommodate 5G and even 4G data plan customers streaming, gaming or viewing large amounts of HD content. The consequence is customers with the $15/250mb plan for example will lose access to 40% of their plan data until it resets each evening (or toggling airplane mode on/off). Once 150mb is used up and the 100mb buffer is being waylaid a customer will either lose data connectivity or start using mobile data add ons.
I have an ongoing issue of add on data usage not pulling from the appropriate add on or plan data. Or usage when suspended account services. Customer support can replace non expiring data add ons if needed or reset your plan data counters. Watch out for cow patties in your quest.
