Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello,With the growing use of SMS 2-factor authentication and the various attempts to access people's phone messages to bypass this security, does Public Mobile offer any sort of porting protection and mitigation of sim swap scams?David
Where would I be able to see the $10 referral credit on my account? I just signed up and received the referral code from my friend. I entered the code during my sign up process as well.
I currently have a 3G plan using an iPhone 8. My coverage area apparently supports 5G. I currently get 1 bar signal strength. When I’m talking on the phone the speech from the other end of the call will drop out on occasion, especially if I walk arou...
I have an Identical, But Older Legacy for $150 Every 90 Days, BUT with 6GB DataThe 40GB is by far enticing When with the 90 Day, what will the discount be be, If $45, then adding the rest of my Rewards would be Awesome
I can’t get into my account at all. Keeps getting locked out. I have to pay my account.
Hello allI was double charged on my last monthly payment and I had raised a ticket. I was told that they will investigate. Its been a week now and haven't heard anything afterwards.Any other way to escalate this ? Thank you
Hello EveryoneI purchased a PM plan yesterday and when I was activating my eSim it said something went wrong, so I didn't get the QR code for my eSim, but I already paid for my plan. So is there any way to get a refund or get the QR code.Any Help Wil...
Potential or Existing customer, below 5 reasons you should consider. Both Public and Freedom are my favorite carriers in Canada so I wrote this uses facts, no biased opinions. Public seems to be the best option for the foreseeable future at least fo...
I have an account for my son and changed the password a while back and everything was fine and I could access. Now when I sign in again it’s telling me that the log in information doesn’t match when I know for a fact that it’s correct. So then I I ...
We’ve tried resetting her password numerous times and it still won’t let her in. I tried a few times myself.
Hi, I just noticed that under Rewards my Loyalty credit that is normally $5 per month is missing when I review what rewards I’m supposed to receive. In fact it shows “Loyalty Pays” of $0xxxxxxxxxxxxxxxxxxxxxxxx
How do I transfer my esim from my old phone to my new iPhone @CS_Agent
What does it mean E sim
I'm on the 4g plan (can-us plan). When I was in kanata. My speed was less than 1mbps but when I went back to Ottawa. My speed went up to 80+ Mbps. Anyone seen this issue before? I recently switched to public mobile from Koodo (which is also 4g) and I...
Absent mindedly entered wrong PIN enough times and locked myself out. What would be an easy fix for most service providers, I find myself being sent in circles just to reach out to customer service, which I'm now starting to realise Public Mobile pre...
I'm currently on a $25/month plan, but I am finding that I run out of data frequently, therefore am considering upgrading to the $39/month plan. However, I don't particularly like the "points" concept and would prefer to keep my current rewards, as i...
I am trying to register my sim card
Get new phone without sim card space. how to change from simcard to eSim with same phone number
After I trying all the ways that chatbot show me to working on my data but it still not working.
Hi,I just registered with PM. My phone works but I can't sign into the app. Confirming identity on sign in It attempts to send a code to a number that is not mine. How do I fix? Is this a know issue
I'm in the U.S. I've paid for an additional 15 days so that I can use PublicMobile outside Canada.Though I paid for cell+text+data, it seems I'm only getting the first two, and not the 3rd. Thoughts?
Hi, I'm trying to transfer my phone number from an old provider to PM, but currently have issues regarding it. May someone have a look at it?Thanks!@CS_Agent
I have transferred my number from Fido to an e-sim public mobile with same phone number. But, I am unable to make calls and I have did the payment as well. Kindly respond.
I've tried paying for a new public mobile line via the app, the website, clearing cache and using another browser but it keeps telling me that my billing address is invalid despite it being the same as my other line according to my last receipt and m...
Hi, I know compatibility questions get asked on here all the time and I've been comparing bands for this model and Public Mobile network, but I'm not sure if some bands are more of a priority or how much overlap is needed for function on the network ...
I'm not what to do anymore with this garbage system, the stupid gives me a link to start a support ticket bit I just get a error!
My child recently left her phone when she travelled out of the country. Phone isn’t lost it’s just not with us. I got her a new phone and SIM card. I want to activate her new sim and possibly get her new number.
I have an existing plan that was just paid on July 10th. If I upgrade to the 39.99 plan will i be prorated if I take it now instead of being charged on the next billing date.
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