Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I finished the whole activation process on the app paid and everything my e sim won’t activate and my app is asking to send a code to my number I can’t use for the 2 step verification so I can’t use the app or the number
I have a surplus of funds in my account (over $100). My monthly rewards exceed my monthly bill amount and it continues to accumulate. I don't want to increase my plan, I usually don't purchase US roaming plans or make long distance calls and I doub...
Newbie here - For the $29 30GB deal, does it include US roaming? Like can I use my 30GB data in the US? The details mentioned something but it wasn’t clear in the subscription description. Debating between this deal and the Fido 30GB for $34 I’m curr...
I've been trying for a week to update my credit card info and all I ever get is try again
What is voicemail on Public Mobile like? How many messages and minutes of voicemail do you get with a standard plan? Thanks!
I paid and everything my sim just keeps saying activating and my app is asking to send a code to my number to verify my account but I can’t because my sim still won’t activate so I can’t use the number or the app.
I recently switched to public mobile from zoomer wireless, however I am unable to make or receive calls. My old phone plan was cancelled so I am stuck without service. When I call 611 it is asking me to pay again after they have already taken money f...
Today I recieved my sim card and followed the step for activating my sim. Received the confirmation number and finished setting up my account but then got a text saying "Hey, it's Public Mobile. We're having trouble transferring your number. Looks li...
I installed PM sim. Can't activate Never receive the 6 digit security code to phone because no service without SIM activation wtf?
I have had the $25 3G plan for years but would like to upgrade to a 4G plan but there is no option in my account.Can I upgrade without losing my rewards?
Hi guys, I bought a subscription plan recently. Will the next month bill date be based on the day I bought the subscription plan or the day I activate my SIM card?
So I am a new PM user. I subscribed with the e-sim option. During the process, the phone turned off and the activation was invalid. I contacted support through private message but he is asking for my e-sim number. Where can I find the e-sim number if...
Hello,I can't send an email to create a ticket with an error message.I seem no issues with my message..Thanks in advance for any help on this.
Does anyone has tried to call to Dominican Republic with the add-on "300 International Long Distance Minutes" ?
hI, IMY SIM card PUK have been blocked i need PUK number to un block my number how i can contact a moderator could some body help me please
Who can I reached with, I am an old customer, I would like switch the plan $29/30GB that would be awesome. I saw that new subscriber only, so old customer don't have chance? If so, I only can find another carrier move out i guess?
hi I need to update my email. can you direct me to an agent please?
I have the auto payment in my account. How can I make the manual payment as I want to upgrade my planThanks
I just added a referral. How long does it take to see the points on my rewards?
I applied for SIM on December 31 2023, the info from public mobile says "Your SIM card is on its way and will be shipped within 2 business days. " Four business days have passed, there is no any card I receive. I am eager to know why ?? I cancele...
I want to change my sim card mail adress to this. BOX 6438 30 HIGHLAND AVENUEWOLFVILLE, NS B4P 2R5
Hi I have been a member for at least 5 years. I recently signed on and saw the new member plan that is 4G speed and $24 a month with 4 Gb over 90 days. This offer ends January 8th. How can I accesses this? The only way I can see is that I have to...
Hello! Just became a PM customer, received my SIM yesterday and completed activation. I selected a temporary number and confirmed that was working before submitting a number transfer request.This morning (with my old Telus SIM in my phone) I received...
Hello, I need a copy of current invoice (paid a couple of days ago) that clearly shows what was paid, the plan I am on (i.e. that it is for 90 days) and my name and phone number. Thank youHoward
Hi AllIm on the 3 month plan that includes 60gb of data for $102.00 for 90 days. Can I switch to the limited time offer of 30gb per month for $29.00 per month even though my plan isn’t up until March 2 ? Thanks
I recently joined and I cannot login to my new account to manage it as the verification codes don’t get sent. YESSSSS I know there are other methods once you login. But the very first time it HAS to send it to your mobile number but I can’t get it. I...
How to know the account no for phn no-xxxxxxxxxxxxxxxxxxxxxxxxx
In December I received a promo for a great deal in a new subscription plan. I had it set up to change to the new subscription on my renewal date of Jan. 05, 2024. Today, my renewal date, my account was deactivated. I had 40.00 already on my account a...
I am not able to log in. My credit card number has changed and I need to enter the new account number or my account will be locked
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