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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 9566 Views
  • 104 replies
  • 25 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 20280 Views
  • 180 replies
  • 24 Bravos

Phone number not in service

Hi! For the past few days I’m unable to dial in and get any calls with my phone number. I have paid for my phone account but it’s still not in service when someone tries to phone me. What gives?

HSMmechanics by Great Neighbour / Super Voisin
  • 312 Views
  • 7 replies
  • 0 Bravos

Resolved! Wrong plan?

Hi Team!When I signed up with Public several months ago, they had a special promo going on, it was $35 for 15 GB with a 3 GB bonus.  When I just logged into my account now, I don't see that plan!  They put me on a basic $35 for 3GB plan??? Does anyon...

Raddo by Good Citizen / Bon Citoyen
  • 516 Views
  • 14 replies
  • 0 Bravos

Resolved! sign in issues

After a significant amount of frustration, I was finally able to sign in to my account with the user name and password. I confirmed the correct email address was in the profile and attempted to log in to the "My Account" to change the billing informa...

Katie3 by Great Neighbour / Super Voisin
  • 269 Views
  • 4 replies
  • 0 Bravos

Resolved! Missing sim card order from march

Hello. I ordered a SIM card on March 14th and haven't received the card yet. Order #332247. Hope you can send one out soon! Thank you.

Roughy by Great Neighbour / Super Voisin
  • 132 Views
  • 3 replies
  • 0 Bravos

Resolved! Plan Mismatch

I signed on today to make sure I had enough data remaining for an upcoming trip and found that my PC is incorrectly showing that I am on a 3GB plan. I am on the 15GB 4G plan from the fall deal last year, which is what I have been getting charged for ...

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xCoole by Great Neighbour / Super Voisin
  • 232 Views
  • 5 replies
  • 1 Bravos

Resolved! Port from PM to Another Carrier

Hello, I'm looking to port my current number from PM to Speakout. However, I do not want to get rid of my PM account. I'm just hoping to change it and have my old PM number ported to Speakout as my secondary phone. Can you please advise what I should...

iamoasis by Good Citizen / Bon Citoyen
  • 232 Views
  • 6 replies
  • 1 Bravos

Resolved! text receiving issue

Hello, I recently joined Public and switched over my phone number on 4 days ago. I switched providers and kept my exisitng mobile number. i can make a call but i cannot receive text messages. i noticed this when i need a two step verification on some...

ccheu by Great Neighbour / Super Voisin
  • 208 Views
  • 6 replies
  • 0 Bravos

Resolved! Plan was paid but never changedatill got $15 plan

I switched my plan to the 40 dolar plan with more data cause I'm from peavine metis settlement and ive been evacuated today is the 9th day and seeing how I dont have wifi I uae way more data then normal and I tried to switch my 15 dollar plan to with...

mcstuffin1972 by Great Neighbour / Super Voisin
  • 159 Views
  • 4 replies
  • 1 Bravos

Resolved! Problem logging into My Account

I’m having trouble logging into My Account, every time I get a message saying my username or password is incorrect. Those are however the credentials I saved on my phone to automatically log in

Sylvain4 by Great Neighbour / Super Voisin
  • 322 Views
  • 8 replies
  • 0 Bravos

Resolved! Text massage and call problem

I joined Public mobile recently. The first problem was regarding the verification code. I could not get the verification code from other institutes as CRA. I followed the instruction of Moderator by resetting the network of my phone. It coursed more ...

FanLin by Good Citizen / Bon Citoyen
  • 502 Views
  • 13 replies
  • 0 Bravos

Renewal Confirmation Text

About 5 months ago, the renewal reminder text stopped being sent to me. It used to be sent 2 days before renewal. Now it also seems the renewal confirmation text is no longer sent out. It used to be sent at 9am PST on renewal day. My account renewed ...

Tawny by Great Citizen / Super Citoyen
  • 363 Views
  • 9 replies
  • 0 Bravos

Resolved! Activating A Sim card using gift voucher

   Hello,  I would really appreciate any help. I’ve been trying to activate my sim card for 3 weeks and haven’t been able to get anywhere with it.  I purchased a Public mobile sim card. When I went to activate it I couldn’t use my international credi...

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madi_ayling by Great Neighbour / Super Voisin
  • 1082 Views
  • 15 replies
  • 0 Bravos

Resolved! Requested Invoice Statement With Taxes

Hello, I was looking to get my monthly invoice statement billing complete with taxes showing so that i may be reimbursed by my company for my phone service.  I was not able to download a monthly statement showing with taxes. They only accept a proper...

sirah_321 by Great Neighbour / Super Voisin
  • 404 Views
  • 2 replies
  • 0 Bravos

Resolved! Linking My Account and Community/Community Rewards

PART IA while back I couldn't get into my community account so I used an alternate email. But I need to link them because I'm not getting my community rewards. And I think I lost the ones I had in my original community account (old email). The email ...

messenabout by Model Citizen / Citoyen Modèle
  • 589 Views
  • 13 replies
  • 0 Bravos

Resolved! Incoming and outgoing calls

Why can I not call to, or recieve calls from China? I use the proper protocols, have the proper add ons but still nothing. I am just getting frustrated that you cant actually talk to anyone. Computers suck at customer support.

Dinner by Great Neighbour / Super Voisin
  • 169 Views
  • 2 replies
  • 0 Bravos

Resolved! Phone calls

I can’t call out fails right away

robinpaige by Great Neighbour / Super Voisin
  • 265 Views
  • 4 replies
  • 0 Bravos

Resolved! Create hotspot on iPad for laptop

Hello, everybody.I have an iPad with a data plan but I also need to use my laptop at times when I am on the road and there is no wifi (some of my work applications don’t run well on the tablet or phone). When I try to enable hotspot on my iPad, I get...

Tomski by Good Citizen / Bon Citoyen
  • 682 Views
  • 11 replies
  • 0 Bravos

Resolved! Payment Method Update

I need to update my payment method but every time I try, it says “Oops! An error occurred, please try again later”. I attempted to update my payment method 1 month ago and thought that something was wrong with the website. I have since tried numerous...

Ccanakis by Great Neighbour / Super Voisin
  • 173 Views
  • 1 replies
  • 0 Bravos

Incomplete Port - can't receive texts from certain users

Hello, I recently ported my number from Fido and realized that I cannot receive texts from only certain users - seems like Apple users and also from my bank two-factor authentication. After browsing the forums, I suspect that my port was not fully co...

rainbow3 by Great Neighbour / Super Voisin
  • 151 Views
  • 3 replies
  • 0 Bravos
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