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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! UK minutes disappeared

Back in Jul 2024 I bought a UK minutes package. I used a few at the time, but none since. Now, that minutes package doesn't show up in my add-ons. I thought minutes like these rolled over indefinitely and didn't expire?

Cannot log into app on mobile to activate new SIM and transfer number

I was successful only once to log into the mobile app and once there it sent me to the FINAL STEP page but I could not proceed. I logged out and then tried logging in again and the could not after that. What is with my account?

Resolved! Calls blocked after making 911 call

Last night I made a 911 call to report shots fired near my house. About an hour later I noticed I had received a voicemail back from emergency services telling me they had investigated but found nothing. I had the phone in mt hand all this time and i...

Canada Mexico $29 talk text data plan

I would like to subscribe to the $29 Canada Mexico talk text and data plan. However, it seems to be limited to new clients. As a loyal long-term public mobile client it sucks to be me. Is there any way around this

During sign up Sim was accepted and when I tried to activate then they said the aim was already in u

Resolved! texting uses my old number

I have changed my number. it works well for calling and texting.The problem I have is that people text my old number and it comes through.I do not want this.The reason I changed my number was to stop texts. I didn't want any texts from people with my...

PM wont release my number

My Public Mobile number stopped working Thursday. They could not figure out the problem and I had so many problems with them that I decided to switch to another provider. However because that number still doesn’t work I cant receive the SMS to approv...

Porting from Fizz to Public Mobile Failed

I replied "YES" to the SMS from Fizz and started the porting process last night, but it still hasn't completed by this morning. I suspect the issue might be with the account number. Fizz only provides an 8-digit account number, while Public Mobile re...

iPad no iphone

How do I get my verification code when I can’t receive a text message on my iPad with no iPhone the eSIM is working but I can’t receive the text message to go any further.

Unable to transfer existing phone number - Public Mobile does not recognize address

I am a long time user of Public Mobile and while helping a relative change over to public mobile I encountered a frustrating failure to transfer their existing phone to the new Public Mobile account due to the user interface being unable to recognize...

PROBLÈME AVEC MON COMPTE

Moved to French support

The Public Mobile Network Not available

Last night my phone was working fine. This morning it was not able to see the Public Mobile network and I can't get it to show up in the list of available networks. My account is okay and I have paid all my bills.

phone was put on hold

My alternate number was put on hold, I did a payment. How long should I wait for it to be restored?

Renew Connection / Resume Existing Phone Number

Hi, I've been away from Canada for a few months & it appears my phone connection was discontinued recently. I'm looking to re-activate my connection & retain the existing phone number. I have tried using the the website to activate a plan using the "...

Can I get my special offer back

If I cancel or unsubscribe my subscription for a month and then resubscribe, will I be able to get the same limited time offer $27/4G 20GB plan, or will I need to choose a new plan?

Talk and text roaming

Which roaming toggles do I need turned on for , talk and text only, in USA

Unable to downgrade, choose less expensive plan

I dont need all the data I have. I want to “downgrade” and pick a plan that has less data and is less expensive. But Public doesnt allow it. I created a ticket and messaged Public about it. Sounds like you are never allowed to downgrade. I pay for 6 ...

Unable to install eSim

Subscription expired, deleted eSIM. Unable to install new eSIM and start new subscription.help?

Resolved! About the voicemail

How can I deactivate the voicemail??

Resolved! About my plan

Unlimited Canada and US minutes and messaging plus unlimited international text and picture messaging, does this mean I can call in the US from Canada and have unlimited time to talk???

Upgrade plan on renewal did not work

And now they don't offer the plan I upgraded to! Any recourse? I upgraded to a Can,US,Mex plan, $35, on renewal, which was following day. Next day we have same plan. And that offer not there anymore.

Resolved! travel

How do I suspend my subscription for 80 days while I am away from Canada. AlsoI prepay for three months at the time. Can I and my wife suspend services at any time for that period of 80 days holiday.

Resolved! Changing subscription on a suspended line using top-up voucher

Hi all, My 2nd line is suspended because I didn't add the topup vouchers I have to my account on time. Thing is I want to upgrade my subscription, but if I add the remaining topup needed using *611, I believe it will just renew the existing (but susp...

Transfer from tules

Please help me, I just transfer from telus, and I installed ur eSIM and delet the telus’s esim. But ur eSIM doesn’t work. For login ur app, it ask for the code send to my number, which dosnt work

Resolved! esim and subscription cancelation, need help

hello, I need help. I moved to a different provider. They informed me i have to cancel my esim card, which is with Public Mobile, i think the subscription needs to be canceled too. I don't know how to do that.please helpregards jackie

Reward Data

I must have accidentally redeemed 1GB of US Data in the rewards catalog when I meant to redeem 1GB of Canadian Data. I really need this right now, but I cannot contact anyone at Public Mobile. Is it possible to exchange this?

Calls

Getting a busy signal when someone is trying to call me from the United States.

Unable to use my Can USA Mexico plan

I have a moto g stylus (2021) phone and I am the USA currently.. I have the Can USA Mexico plan but I cannot make a call anywhere... as soon as I dial the number the call ends

Billing question.

Hello, Am I able to change my plan to $29 per month Promo expiring March 17th 2025?RegardsKane

Phone repair at Mobile Clinic

I noted that Public Mobile is affiliated with Mobile Clinic. I contacted one of their branches to check what the discounted price would be since I have been a customer of Public mobile for over 4 years. They offered an additional massive discount on ...

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