Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi , My previous credit card has expired, the payment due date is 11-06, I just updated the credit card, but the payment can not by processed, so now my service is stopped. Looks like updating credit card can not trigger payment, and no place to do o...
Hello, As a PM customer, I have:- 2 accounts- with 2 physical SIM cards- with 2 associated phone numbers- in 2 iPhone 7 Plus - a multi eSim compatible iPhone 14GOAL:Operate one iPhone 14 multi eSim with 2 PM associated phone numbers. History:Step ON...
I have to reset my account pin and pay for my account
Could someone help me understand the telus / public mobile VoLTE phone whitelisting system and how it will affect phone / network compatibility as 3g is phased out soon? Is there any transparency or way to check on phone compatibility? Are other Ca...
Considering upgrading plan...can I keep add-ons awarded in 2022?...please let me know. Thank-you!-S.B.
how to change my called ID to my business name
I lost my phone and I am not able to log in using the email address connected to the phone #. I tried the chat and it just goes around in circles.Can an agent at PM please contact me?
How do i Add a payment voucher
Hi when I dial someone phone number all the circuit busy massage comes and same time if on the phone right corner 5G network to change 4G to many times in day I wonder is there any problem with PC mobile? Plz need a help Thanks
Hi there, I spotted a difference of $5.00 higher in my invoices, each month onwards from May 2024- I am fully aware that system changed to "Points System", however, the rewarded value is lower than it was prior to May 2024, so my base charge for invo...
I signed up for a $30 plan and registered eSim and activated the account but I didn't get to add the promo code RTGTPSMC.How do I contact customer service to get the promo code activated now? The account is new and just activated as of a few minutes...
Hi,I paid 20G 4G subscription today, but I haven't started the number porting process yet.Can I cancel current subscription and switch to 5G plan? I don't see any option, as I don't have a number with Public Mobile yet.Thanks.
Hello, I will be travellingto India and just want to know how does roaming work. If I have the roaming off will I be able to get OTP messages from service for authentication?Also, how to change to a basic plan as I will be travelling away from US/Can...
Hi, I need to cancel my plan.
I have gotten no message back from support
I was charged for dat that I did not purchase, how to get a refund ?
I've got a question about my phone plan. I get 100 free minutes every month, and I was wondering if I can use those minutes to call Bangladesh. Let me know, thanks!
Cannot connect to internet. Have restarted phone but made no difference
When I go to my farm property on Howe Island, near Kingston Ontario, which is on an island in the ST Lawrence River, AT&T takes over my phone and I am suddenly roaming, even though my address is in Ontario and my Postal code on the island is K7G 2V3...
"Looks like you entered an incorrect account number (copy pasted from Freedom Mobile). Someone from our team will contact your shortly using your original..." Is there a number I can call to work through this?
Hello, I have transferred my number to another provider now, and I would like to close/delete my account. I have logged in after more than 3 months, and it is still there. How do I close/delete a public mobile account? Some of my sensitive informatio...
When I signed up for PM I would get a text message every 30 days to let me know my payment was accepted. At this time I would reset my statistics on my phone so I could keep track of data usage. I don’t get that text message anymore, probably for nea...
I am in Nova Scotia and want to know what “Unlimited Canada and US wide minutes and messaging” covers. E.G.- if I call a family member in New Hampshire do I pay lond distance charges if I have one of the “International” plans?
Hello all! apologies if this is a silly question, but when I try to access my vm I get the following error. clicking ok, just returns me to the normal screen and I can’t access my vm.Does anyone have any ideas what I may have done wrong? I did set up...
How do I make a credit card payment when there's no option and no real people to talk to
Hi, I will need to cancel a plan. Can you please help me do so ASAP
Hi guys,I am not in Canada anymore (comming back in one year) so I would like to freeze my subscrition to be able to not pay but to keep my phone number. Is it possible to do that ? And if the answer is yes, how?
I want to get a SIM card for a second phone added to my account. How do I do this?
