Community

Spending time away from Canada and want to keep my number active

Im going to spend a few months in the UK this winter. I've been with public mobile for years and really like it, but I want to be able to keep my Canadian phone number active enough that I can get texts - for two factor authentication and because I r...

How can I retrieve my old phone number?

I lost my phone with my SIM inside of it. I got a SIM card and paid subscription online on my previous account but still do not have access to the services. How can I resume using or retrieve my old phone number? Thanks

Data usage

How do I see when I used data and what was the data being used? I am almost always using wifi and should not have 95% of my data plan used up

My phone number not work

Data and talk all not work . just show emergency only

PM downgrade my PLAN ?

Not sure what is happening here but all of sudden I hot a warning my data had been used 100%?  ,  first time ever since been with PM ( almost a decade ago lol) yes I had a low data plan but I was offered about 2gb bonus back and that has been plenty ...

Phoning from abroad

I will be travelling in Europe for 30 days using an esim card for data. I would like to use my Public Mobile account to send/receive emergency phone calls to/from Canada. Is this possible? Outrageously expensive? Other options?

account information

my phone was stolen and reported. now to replace, i am asked for my account number to setup new phone and transfer telephoine number. where is this account information? 

FRUSTRATED at your internet site.

WORST internet site I have dealt with.   Cannot sign up, won't take my payment, wouldn't let me back to a proper page telling me to complete my payment which I did FIVE TIMES and now tells me to call customer service with NO phone to call anyone.  TH...

I cant link my email and phone number

I have Public Mobile phone number for almost a year. I wanted to change the plan but no emails were linked to the phone number (which is weird for me). I have created the account but not sure how to link the phone number to the email.I wasn't able to...

Long pressing 1 will not access voicemail on Anroid.

Hi, newly signed up and ported number to public mobile.  When I long press 1 to reach voicemail, it prompts me to add a number.  When I do try to enter a umber, it will state failed to read data your voicemail number cannot be changed. Can someone he...

Porting a number from the Yukon

I've had trouble with several providers porting my Yukon (867) phone number to a local provider. Before I sign up, are you able to confirm that I can port this number to Public mobile?

i need a SENIOR @cs_agent or manager i am very frustrated

i need an agent that is capable of reading a weeks worth of tickets because everyday i get a new employee that cant be bothered to read notes even after they were clearly asked to,@CS_Agent after a week of being ran in circles i had a TELUS tech call...

LD minutes

Why has my bonus long distance minutes dwindled down to zero when I don't call long distance.

Data stopped working

Hello, I have an iPhone 13 with the most up to date firmware (17.6.1).  I ran out of data, and since then I haven't been able to get it back.  I redeemed my points to get a 1Gb of data, but it didn't work.  I also updated my plan to the 4G 50Gb+10Gb ...

Unlimited International Texting ??? (does it include Asia?)

I'm wondering, my basic plan includes Unlimited Canada-wide calls and text,But it also says Unlimited International Text & PictureDoes this include Texting to Asia ?Thank you

Re: My Data Stopped working

I just tried this and it didn't work.  My data was working fine and yesterday stopped working.  My account is up to date and active and has data available but it doesn't work.

subscription plans

how dare they offer of subscription plan you go to change to it and then you find out it's only for Quebec why the hell do they offer to me here in Ontario if it's only for Quebec why do they waste people's time

Help

How do we cancel an account if the phone was lost so we can’t manage the account as we can’t receive texts or voicemail to it. Therefore it won’t verify us to make account changes. We also started a new account with a new phone and SIM card and we go...

Re: Number not assigned @CS_Agent

i am now having the same issue, were they able to fix the problem?

How often will Public Mobile send out offers via text. Last one (that I should have taken) Aug 1

Upgrade Plan

Hello, if I upgrade my plan, do I have to wait until renewal date?