Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I’ve just signed up for the 90 day Subscription. E-sim activated, no porting of a phone number, phone I’ve had for a couple of years and is not black listed, and I’m still getting the “SOS”. I have done all the trouble shooting steps, including rese...
If I upgrade to the Canada / US plan, will it prorate the rest of the month I currently subscribe to? Or reset my subscription date? I’m just trying to figure out the best way to do this. Wish this was offered 2 weeks ago when I set up my account.
My 15 day USA talk and text just expired and I renewed it but for some reason it hasn’t been reactivated . I paid the $15 fee ?
I posed about this issue about a month ago, but now the issue is even worse!! Since May, I continually lose connection to the network. I have gone through all of the troubleshooting steps many times (airplane mode on and off, resetting network settin...
I have a family member that I cannot receive text messages from. They can receive text messages from me, and we can both send and receive text messages from anyone else, but for some reason their texts do not reach my phone. They have an iPhone ...
I’m subscribed. I have money in my account. It says it’s renewing today but it hasn’t renewed yet and I can’t make calls or use data. Can’t get in touch with anyone, just a bunch of ERROR messages. This company is ass.
Is the weather causing service disruptions in eastern Canada? I am trying to make a local call but keep getting a message that I can’t call out bc I don’t have US roaming - I haven’t left the province though!
I have a subscription with Public Mobile. I set my mother up with an account and her credit card expired, I can't get into her account to reactivate it.
Missed the text from Koodo to port to PM. Can it be retriggered? Is there a number to call?
is it manditory to use a cc to start up or can i enter my voucher somewhere im not seeing ?
Duplicate of thread from https://productioncommunity.publicmobile.ca/t5/Get-Support/Remember-this-Device/td-p/1016526
Plz resend porting text thank you
I’ve heard you can now log in and use points to get extra data for free but after researching I couldn’t figure out how to do it and needed some support.
How can I redeem my rewards? I can’t seem to figure it out
no problems texting other numbers local and international - this worked on Koodo,is this a public mobile limitation or an issue with my setup? thanks
Hi!I just switch devices, and I can´t make or receive calls. After trying to make a call, it says "Network busy" and hangs up. If somebody tries to call me, the call doesn't connect. I already put the mobile in airplane mode, checked the APN and ever...
I've been trying to activate my SIM card and I keep getting error code XXX on desktop.The App won't even login.Please help me.
July 14 1 gig of data was purchased the next day the account rolled over for another periodThere should have been 2 gigs of data to start the July 15 cyclethe account shows .5 of a gig used (data usage shows 100.98 Mb used)account should show 1899.04...
How can I pause my daughters phone
Anyone else feel like their 5g internet used up way faster than the lte did? Tia
Hello, I was hoping I could get a bill with my name and home address for address proof as this is the only utility bill in my name. Can someone please help me get it.Thank you!
When Activating I had no choice but to use a Credit Card for Payment, however now that the account has been created I have no intentions of using the Registered Card any longer, I'm going to use Vouchers and only Vouchers for this Account. How do I g...
I have had several issue moving from Sasktel. Issues porting my number and issues with incoming calls reported as not in service or going direct to voicemail.
Hi, I bought a Public Mobile SIM card and tried to activate it but the activation failed. I was able to pay for a plan, but when I opened the app to finish my activation, it said "Subscription not activated."I've contacted Koodo support and Public Mo...
Hi, I'm currently in Canada and will be going to US for 4-5 days. Are there any kind of limitations against me changing the subscription to the US-Canada plan for these days, and then changing it back when I'm back?Thanks!
I was getting message as "The postal code on your card doesn't match the province you selected. Please choose another plan." I've tried incognito mode and different browser, none of them worked. Anyone had the same experience?
I can't transfer the number to my smartphone. Can I have it done by e-mail? Thanks.
Anyone having an issue with data in the mountains?I am talking when you have proper signal 3-5 out of 5 bars and showing LTE. I have no data despite showing full signal with LTE. Occasionally receive notifications or messages for 10 seconds. Or when ...
Ever since they changed to this Eversafe ID, I have been unable to access my account. I have had this account for years and never had a problem accessing it until they switched to Eversafe ID. It lets me login but then takes me to a page which asks...
I accidently purchased an add on worth $33.90 ($30 plus $3.90 taxes). Public mobile refunded only $30 back to my account. Why am I not being refunded the full amount?
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