[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Outgoing calls but no incoming after porting number
I just activated my SIM card and ported in a previous number from OOMA. Outgoing calls are working but not receiving incoming calls/texts. Any ides on what to do? Seems like an incomplete porting process perhaps.Thanks.
Cancel my subscription
Does anyone know how we can cancel my subscription?Does anyone know what kind of company can provide service for international call?
Transfer number
My wife used her login profile to transfer my number from Fido. This was a mistake and her cell number has now been replaced by my number. How can she reactivate her old number? I have already said no to cancel my tel transfer when Fido sent me a ...
Today I had numerous spam calls….at least 8
They sounded like they originated out of India. Poor English and lots of talk and noise in the background. For:Illegitimate Amazon orders ( I have no payment set up on Amazon)TD visa issues (I don’t have a TD Visa) New router for Bell internet. (I li...
Plan
Hi, not able to change from $ 25 plan to $19 plan with better speed.
No email access
Hi,I have a phone # and a password.... however I don't have a clue what my email address is that I used to create my public mobile account. There is no way that I can figure it out. If I click "forget email", it just tries to send me an email -- wh...
Tweens first phone
So I'm looking at options for a basic starter phone and plan for my 12 year old. I see the basic $15/mo plan (which I already have) only comes with data. Is there a way to turn off the data so that the phone would only use talk, text and Wi-Fi? Are t...
account number
how do i know my phone's account number
Resolved! 3G - 4G data is so slow
i have the plan for 3G at 4G speed but it's so slow. Like usually it's be fast until i use 75% of it then it slows down but now its js slow all the time
iphone 13
I am a current PM member, I had an android phone and now have an iphone 13, can I take the sim card out of my old phone and put it in the new phone? thanks Is there anything I need to do as it does not seem to work....
No 4G and 5G Network in my Area
Hello there, recently i have moved to west secord Edmonton, 93 avenue. It is a New community.After arriving i noticed there is no 4g and 5g in my area, took me 2 days to figure it. I changed my network preference to 3g. Even 3g signal is not that goo...
I need to cancel
I need to cancel my plan as soon as possible.My account doesn't work at all .
ESIM Purchase
Hello,I am interested in purchasing an eSIM from Public Mobile. I currently have a Samsung Galaxy A32 and would like to know:1. Is my device compatible with Public Mobile's eSIM services?2. If yes, can I use the eSIM alongside a physical SIM card at ...
Resolved! Plan costs
So... new to PM, when you look at all plans seems all are for new activations only... so I want to try out PM for my area with a$19 plan for now..... if service is good then I will switch to a slightly larger plan of $25 for 5G. But... that plan says...
Incoming call
Phone doesn't connect immediately on incoming call
Recurring Payment - Cashback
I use a visa card which has cash-back rewards. Recurring payments get double the rewards. However, Public Mobile does not show up as recurring.The Visa Centre confirms that the merchant has to code the payment as a “recurring payment” which then qual...
The QR code provided did not work, the eSIM would not activate through the app or the website
Hello,I recently purchased an eSIM plan from Public Mobile, but unfortunately, I was unable to activate it.The QR code provided did not work, the eSIM would not activate through the app or the website, and all available options have failed. I tried m...
Urgent_free international call to Iran
I am using your service for more than five years. My family are in IRAN which is under bombardment now and they have no access to the internet. Could you please offer me a free service for calling them. I need Public mobile to help through this disa...
Changing payment information and getting that message: notAbleToProcessRequest
I have a new VISA card and when I enter the information, I keep getting that information: notAbleToProcessRequestI use my card for other payment elsewhere without any issues.
eSIM won’t install - can’t connect to agent
I signed up and paid for a plan but when it initiated the eSIM download, the eSIM would not install. I tried three times and then it directs me to support. When I try to connect with an agent, it asks me to login (I already am logged in), but when I ...
It won’t instal the eSIM
I have completed steps 1-4 but step 5 asks me to pick a phone number then it will install the eSIM. But it doesn’t work and every-time I try to contact a customer support agent it ask me to log in but I’m already logged in!!
Can’t use my phone to send messages
Need need can’t use my phone to send iMessage or text to most of my contacts.
Resolved! Subscription change
I want to change to the $19 plan. But when I'm logged into my account it doesn't give me the option for the $19 plan?
switching phones - how to do this?
I am going to buy a new iPhone but I still want the same number and phone plan. I have always bought my phones upfront (ie. not connected to a payment plan), so I would like to transfer my current public mobile number and plan to my new device. How d...
International call add-on cancellation
Hello, I just purchased a 300 international call to call my family in Iran. But when I call, a public mobile connection error comes up. I assume maybe Iran is not in the international call plan? Is there anyway to cancel the add-on and get a refund?
Disappointed that Korea isn't included in international calling plans
Hi Public Mobile Community,I hope this message finds you well. I wanted to share my disappointment regarding the current international calling options available with Public Mobile plans.As a member of the Korean-Canadian community here in Vancouver, ...
Mobile data suddenly not available
EDIT: Somehow my mobile data got disabled - not sure if it was a phone glitch or something else. In any case, this topic can be removed/deleted. I went out tonight a couple of hours ago, midtown Toronto, and I noticed that my mobile data was off. Res...
public mobile not releasing my number when transferring to a different company
I have tried to transfer my number out of public mobile a couple times but the transfer fails when the number isn't released. What is the next step?
Esim won't update to a number change
OK so I bought an esim and subscribed to another plan to have two accounts, I made a separate account on the app to do this for the esim account. I changed my number on the app, however it won't update to the new number on the esim. This is with publ...
Number transfer
How can I transfer a number to this company? More specifically from lucky mobile to public mobile?
