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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Billing increased by $5.60 per month

My billing went up from 11.20 to $16.80 since May. I thought I contacted someone to straighten it out but was not fixed. I tried calling again and the person gave my 2 phone numbers that did not work. I went to a Telus store and they told me they ...

90 day plans

I signed up for a 30 day plan? Can I in the future convert to a 90 day plan?

Resolved! EMERGENCY FLIGHT BELIZE

I am flying tomorrow on an emergency Bereavement flight to Belize. Where do i pick up extra minutes and date? Belize?

E-sim

Do Samsung cellphones support e-sim?I find it extremely useful on an iPhone.

September Promos: 40% Off first month

From Amazon, get 40% off first month, new activation, deadline Sept 30https://www.amazon.ca/stores/page/FF21F912-93B7-4E03-81F0-D185E7D09B8FNot as good as the 3rd month free earlier, but better than nothing

Resolved! Payment: Cancel autopay

I want to cancel autopay on my account because i am out of the country and can't log into my account for a variety of reasons.

Resolved! Locked out of my account

I am not computer or cell phone savvy. I am locked out of my second cell phone account, when I had to change passwords .I keep getting a notice to wait 60 minutes even If I wait days to try logging in.I need some expertise to resolve this.

Resolved! Failed to download multimedia message.

My plan does not include data but is supposed to include unlimited text and picture messaging. However, when I get a message with pictures I can't open the file. It tells me "Failed to download attachment from multimedia attachment". I've tried al...

Planning to use US Roaming Talk/Text Data Bundle

Going to be in the Chicago area next week.I want to ensure that I will be able to make calls, use data and send text messages while in Chicago next week. I have a Samsung Galaxy S24 and have purchase the US Roaming Talk/Text Bundle Add-on. Will I nee...

Resolved! Re: is there a actual customer support agent

hello I want to change my plan.

Refer a friend

I just noticed that I have never once received my.monthky bonus when I activated my daughters plan using my referral code in November 2023. There was some issues on your end during the activation, you can go back into my account and see what I mean. ...

Does Wallmart in Atlantic Canada (NB/NS) still sell public mobile?

Just wondering if Wallmart in NB and NS still sell public mobile. Got mine there in NB in 2020 but when a friend just went in NS, they said they don't sell it. ??

Phone number dismissed ?

Hello, I got a call from this number in British Columbia : +1 (778) xxxxxxxxxxxIt was saying that my phone number will be dismissed.is it true or is it a scam ? thanks

Unable to send text or messages to Android phones

I have recently joined public mobile. I haven’t sent a message or text to Android phones since then. I have no issues with iPhone (blue speech bubble) but can’t send any messages to Android phone (green speech bubble).

How’s the service in Erin

I want to subscribe for a plan that need to make phone calls all the time and want to know how’s is the service in Erin , Ontario , address is :********

Resolved! Asking for my wife

Can anyone help me connect with support on this lame platform? My wife has a plan here that has stopped for some reason...possibly it expired and she likely ignored the notices. Now it's my problem to figure out and solve. Credit card is good, accoun...

Hawaii?

Hi there, Could you please tell me if the USA Roaming Packages include Hawaii? If yes, how well should it work concerning the data, texting, and calling. Thank you,Sierra

How much i owe public mobile?

To whom it may concernPls let me know how much i owe public mobile?Nelofar

emergency call only/ wont connect to network

I have this cell phone for just over a week old . It well register 3 bars when outside . But when inside a building 1 bar or nothing and say it not not connected to network and or emergency call only.

Port in number fail

Hi, I was trying to port in my number from Lucky mobile but it’s looks something wrong. Who should I contact for help? Thanks!

US roaming Talk and Text Add on

Hi,I have a Candian plan with public mobile and am in the US. I added the US roaming Talk and Text Add on. Can I use it to call/text Canada?

Resolved! Credit card overcharge

I recently checked my credit card statement and it's showing that public mobile has charged me for two payments on Aug 20th. Who do I consult to rectify this?

Resolved! pre authorized payment

I have set up preauthorized payment since I hooked my phone up about 5 months ago. All was well until today when my billing cycle was due and the funds weren’t in my account. Now my service is on hold. I have the funds and I want to pay it but don’t ...

Delayed payment due to locked card

Hi, my visa card was compromised so the bank locked it. They have to send me another card and it will have to wail for 10 business banking days. They said to advise the public mobile company which I do pre-authorized banking that the payment will be ...

Can't log into my account; even if I register a new account

We encountered an error processing your request.This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX) What's that mean and how can I resolve

Troubleshootinh

I don’t have signal in my public mobile. What will I do now? I need my mobile now

Resolved! Number transfer

I'm in the process of transferring my number from chatr. I didn't realize that my account was inactive and needed to be paid. I still have my old SIM card in my phone, I had the authorization text sent from chatr and l had continued with the process ...

Text photos

I have a OnePlus 12r and it shows I am volte, 5G etc. I can't send photos or open photos sent through text message. I do have two people who can send and I can receive photos from. One has an iPhone, the other a s24ultra, so not an android, iPhone th...

Plan options shown on website are not available in My Account

merged the threads about changing plan

is there a actual customer support agent

Is there a actual human to talk to to fix something a chat it cant do

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