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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 93 replies
  • 18 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 178 replies
  • 21 Bravos

Why are my add-ons not working?

Hi there, I have 2 GB (1.89 GB remaining) of data add-ons that I received as a bonus some time ago.  My monthly data of 1 GB is used up, so why doesn't the 1.89 GB of bonus data kick in??  It should automatically!! Hopefully a moderator can fix this ...

Vinchenzo50 by Good Citizen / Bon Citoyen
  • 3 replies
  • 0 Bravos

$40 15GB offer question

Hello. I've received a text from Public Mobile about an offer of 15GB 4G speed data for $40/mo. I want to switch, but have some questions about the offer as it is limited time only. 1) How long will I be able to use this plan if I end up switching? I...

Breadroll by Good Citizen / Bon Citoyen
  • 4 replies
  • 0 Bravos

Resolved! Voice mail

When I don't answer an incoming call my phone goes to the recording your call cannot be completed as dialed instead of to voice mailCan anybody tell me how to get this fixed?

Arch772 by Great Neighbour / Super Voisin
  • 11 replies
  • 0 Bravos

Resolved! 4G not working on Moto G31

Hi, I recently upgraded to a 4G plan but my Motorola Moto G31 is not connecting when it's in a 4G area, there's an x on the network icon. In settings the only preferred network options is 3G and LTE, there is no 4G option can anyone help me with this

rwerby by Great Neighbour / Super Voisin
  • 4 replies
  • 1 Bravos

Resolved! Long distance number

Hi all!  I've just moved into a new condo and I'm trying to set up the intercom. I've been told by my condo board that my number is long distance, I guess since I set up my account in a different city. I tried changing my address on my profile but I'...

Sarahp42 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! Orlando Florida

Hi, I am going to Orlando, Florida next week. Will my mobile work there? I have a Huawei Honor 8 phone with a 15$ plan and I got the free 500int minutes the last December. Thanks for your help. Thanh Tri Nguyen.

tngu2701 by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Resolved! can not update my credit card info for auto pay payment

I have 2 phone lines with you, it reminds me to update the auto payment. So I logged in my account, after update the payment info ( All info is correct! ) ,  when trying to save the payment info, it keep saying  Oops! Something went wrong, please try...

nimenkanne by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Calls are not coming through

Hi, I have had public mobile for 2 months and a lot of times I am not getting calls.  They go right to my voicemail.  My focus isn't on - I have checked.  Any help would be greatly appreciated. Sincerely, Janice

Resolved! Bonus Add On

Hi, I was given some extra bonuses for being a loyal customer but, once my regular data runs out the bonus data of 2GB doesn’t kick in. Also I have 500 international minutes for free that i can’t use. how am I able to use it?

Melina2020 by Great Neighbour / Super Voisin
  • 9 replies
  • 2 Bravos

Resolved! change plans

I would like to change my monthly plan, Do I need to purchase a new SIM card?Thank you.

janniliu by Good Citizen / Bon Citoyen
  • 10 replies
  • 1 Bravos

Resolved! Phone service

I paid my bill and it is not allowing me to make or receive calls I need help I submit a ticket but if I miss the calls I am waiting for ill be sleeping  in my car and it's minus19 right now anyone know what I can do to get my services working help p...

Dennis1977 by Great Neighbour / Super Voisin
  • 5 replies
  • 1 Bravos

Resolved! GST included Invoice

I have been asking for full invoices for my account which include GST for the past 7 months. Why can't I access this easily off of my payment tab? Please help. I need invoices for the past 8 months as soon as possible or we are closing all 3 accounts...

40Mile by Great Neighbour / Super Voisin
  • 6 replies
  • 1 Bravos

Resolved! access past payments

Hi, I am a former Public Mobile Customer and I would like to access my past payment information. I tried to reset my password but I'm not receiving the reset links. Please advise?  

thayes22 by Great Neighbour / Super Voisin
  • 3 replies
  • 1 Bravos

Help for activation

Hey i have problem for make activation its said me eror code 821 ? I dont understand?

Pirate438 by Great Neighbour / Super Voisin
  • 9 replies
  • 0 Bravos

SIM card invalid

I have a new SIM card and it says it’s invalid when I go to set up an account online

DarcyG by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! US Roaming Talk, Text and Data Not Working

I purchased a $30 add-on for 15 days of talk and text and 3GB of data in the US. It does not appear to be working in Nevada.I've tried the following:Turned on roaming.Confirmed that I paid for the add-on.Manually selected all listed networks (all con...

Marcus2 by Great Neighbour / Super Voisin
  • 11 replies
  • 1 Bravos


{"message":"Unauthorized"}I have been having a lot of trouble logging into my account.  Keep getting this white screen that says:{"message":"Unauthorized"}I see it has been a past issue quite a while ago, and now I am experiencing it as well.  I have...

AngelaS by Good Citizen / Bon Citoyen
  • 17 replies
  • 0 Bravos

Resolved! Executor for Estate of deceased

I am trying to close the accounts of the deceased. I was able to create a Public Mobile account but I am not able to submit a ticket: the verification process is not working for me. When I try to submit the question (step 3), it 'errors' on my userna...

NamikiPen by Great Neighbour / Super Voisin
  • 8 replies
  • 1 Bravos
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