Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi! I have a problem when I put my SIM card into another phone it keeps "searching" when I put SIM card back into my old phone it works perfectly. The phone has been completely reset , I have reset the network settings and powered down. I don't know...
I signed up 10 days ago but still no phone service. When I try to sign on to My Account it sends me a 6 digit code but as my phone says " Mobile network not available " I cannot receive it. Therefore I cannot contact PB as my phone does not work....
Hi I have been PM for years. All of a sudden I am receiving "my subscription is on hold!" no idea why all of a sudden. Anyway went in to pay my $25. for 1GB and for some odd reason it would not accept payment. I did look for cheaper options as saw...
I have the same problem. After I entered all my payment information, and sumit, it kept saying "something went wrong".
Hi there,I'm trying to transfer my phone number in the app. After filling in the phone number and account number for my current Videotron plan, I try to scroll down to fill in the "alternative phone number" but it won't let me scroll down.Is this a p...
I need to put my eSIM number on to my SIM card as I have a new phone and need to keep my number? How do I do this
hi am trying to get a hold of public mobile as i need help activating a new account using a voucher please contact me
Would like to get into my son's account to make changes but we can't seem to figure out what email is set up with his phone number.I'd like to increase his plan but can't get in to make any changesThe email we thought it was doesn't get any notices s...
Hi there. Can I get a CS_agent to get in contact with me??
I am subscribing to a 5G plan, and my phone supports 5G, but I never got 5G on my phone even inside big cities such as Vancouver and Calgary when I travelled through BC, AB, SK, and MB. It's always shown as LTE or LTE+. Do I need to do any setting to...
I lost my number as I forgot to pay for my subscription. Can you please reactivate it so I can pay and get my number back. Please reply if any detail is required. Thanks.
Hi guys I recently bought a ulephone armor 21 and went about doing all the transfers went out and saw that my data inst working on my phone I've tried everything in the setting to make it work but nothing does wich makes me think it's the SIM card. A...
My husband is constantly getting texts from my cell phone number but it's not me. How do I get help ???
Can't verify account with out number and was taking money for my account for months now need to call my bank yo do something about this now
Today it appeared that I am unable to connect to cellular service. I have the letter 'E' in one top corner of my phone and 'EXT' in the other corner. What does this mean?
Purchased an add on for international minutes, it’s visible in the app, but when I try to make an international call the voice I don’t have any minutes available. What do I do??
Hello,I bought a new SIM card & wanted to activate it. I received a notification that "We've noticed you have an active Public Mobile service and would like to confirm your full access. A 6 digit-code associated with your EverSave ID will be sent to ...
I am in England now and I need my service there, which addon to buy? I am confused
Why is it that, to get the promo plan I'm seeing, I can only create an account - not log in? I need it IMMEDIATELY or I'm literally switching to Freedom so I can call agents in a call centre. I'm so tired of waiting, because I need the usage out-of-c...
Bell says my number was transferred to Public Mobile but I still don't have service
Hi All,I have the Moto G Power 2024, and I've noticed that the IMS Registration shows as "not registered" and internet slows down while making calls which leads me to believe that it is not using VoLTE.The Telus tool says my device should be compatib...
On May 19, I redeemed 5 points for 200MB data. As of today, the data has not been reflected in my account.The reward page says------------DetailsExtra Add-ons redemptions will be processed and visible in My Account within 24 hour. Data add-ons expire...
I ported my phone number to another carrier and now II cannot log into my account is this normal?
Hello, because I don't have a Canadian creditcard I ask the support what to do. They reply I should go to a telus store and buy a physical SIM card. Now, I have a physical SIM card but still need a Canadian creditcard to activate. Is there any other ...
I can’t get onto my public mobile account. Im locked out and can’t find a human to get help. Does anyone know how to get ahold of anyone to get into my account. Please help.
Hi, I am considering switching to Public, but I am not sure if my phone is compatible. I have an LG V60 ThinQ, specifically the LM-V600VM. I am currently with Fido and I guess something isn't jiving well with their new system after they decided to ...
I bought a new phone that doesn't have esim capacity. Ordered a SIM from Public Mobile and have installed in the new phone and entered the SIM card # into my account info through the app. Still don't have a connection. What do I need to do next?
Was in US this week and I could not text or get on google only phone call when I have north America plan what gives?.. Peter
