Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Updating my plan

I want to update my plan to an International plan. Data within Canada and US, unlimited calling Canada and US wide. With this plan, am I able to travel into the US and not be concerned about adding anything more for roaming?

Current plan is not the plan I signed up for

Hi,When I first signed up for Public Mobile on September 12, I opted for a plan for new subscribers for 20gb of data, which included US calling & roaming. I received my SIM card in the mail today, and when I view my subscription in the app, there is ...

Porting away from Public

I'm trying to port my number back to Rogers but the Public Service where I am is so bad I'm not getting the SMS to approve ..... is there another way I can move this along

VoiceMail Automatic Answering Machine

I am wondering if there is a way to disable VoiceMail/ Automatic Answering Machine for my account?It botters me much and I missed many of my important calls.If it is not possible, I likely switch my provider.

I could not pay my subcription

Hi, My card is not enough money so it did not auto deducted. Now my network is not working and there is no function in public mobile that allow me to pay the balance which is annoying. please give the solution to pay asap

Can I use an Amex prepaid card?

I'm trying to use an americal express prepaid car but it's not working. It has 50$ on it. It says "Sorry, we’re not able to process this request at this time. Please try again later." @

How do I switch from the grandfathered $13 plan to the new $15 plan?

I am willing to lose the grandfathered plan and pay more for the $15 plan, why am I not able to upgrade?

Need help

I cannot login on my phone or computer

Prospective New Customer - How does Changing Subscriptions work?

Hello PM Community! I have recently been jostled around by sneaky Koodo price hikes, and am now seriously considering the switch to PM. I have lived in Europe for long lengths before, and am flabbergasted that there are not more options similar to PM...

My account

Hi, I know my email and password. I have to resubscribe because my automatic top up didn't work but it sends OTP to a different number

Account Put on Hold for No Reason!

My account was inactivated yesterday stating that it had not been paid this month. However, after checking with my bank, the payment transaction did go through and was posted as usual this month, so there is no reason for it!

Canada US plan

Data not working in US. Help!

Resolved! Problem while transferring phone number from Phonebox to Public Mobile

Hello,I was using Phonebox as my service provider but recently switched to Public Mobile. I requested for account number from Phonebox, received it two days after and did transfer number option in the Public Mobile app. Currently my phone number is c...

Data not working on iphone 13 pro max in toronto

Hi everyone, I have an iPhone 13 pro max and updated to iOS 18 my data has been working yesterday even after the iOS update. However, this morning my 5g and LTE data have not been working. In the top left corner of my iPhone next to the signal I sti...

Resolved! payment processed account on hold

for some reason my payment was not processed yesterday and my account was put on hold, payment is now listed as processed on credit card but account still on hold.i do not was

Data usage-

My monthly subscription renewed today.I have not left the house, and have been connected to WIFI the entire time. I have already used 1/10 of my data. This doesn't make any sense. Anybody else with these types of experiences? Lyndsey

Email and overcharged account

I cannot access my account because when I Signed up the lady made both mine and my son’s account on the same email so I have not been able to access my account since the day one I’m signing up with mobile! In August, I was double charged for my accou...

Need confirm full access code

My old number disconnected, and there is no options now in APP to select email. How can I do. Need help

Resolved! Receiving texts from Canada while abroad

My plan includes "international texts". Does this mean I can receive texts from Canada, while abroad? I didn't seem to be able to, while in panama

Resolved! Billing for Transferred Number

Just discovered continued billing from Public Mobile for a number they no longer serve. How do I cancel service/billing for a number I transferred a couple of months ago? When I try to log into my account to cancel I am prompted to "Resume Activati...

Resolved! Add ons roaming US

I am traveling to the US September 25 to October 9. I know I have to add roaming long distance but I’m a little confused as to the difference between the $15 roaming and the $30 roaming add-ons. Also, when do I need to put the ad on, does it have to ...

Botched number porting.

Trying to switch to public. The number porting has been messed up. I've contacted the service provider and they advised no number transfer has taken place.

Puk code

Got email about puk code I accidentally locked my sim and it’s not helping no code an I’m supposed to give all my personal info in order to get code but no way to talk to anyone on a secure site an they left no way to contact them this is extremely f...

Account

How can I access my account if I forgot the email I used?

Re: Ported number eSIM activated but no network bars showing can make calls through

Did you ever get solution to this, I have exact same problem. I am about to run out to buy a physical SIM

Resolved! Trouble transferring number from Fizz

after new subscription to Public mobile, and requested porting a number from Fizz, got a text message from PM saying account number was incorrect. How can I have the public mobile porting team re-trigger the port request to get it fixed?

Trying to get account back up

How to check data used?

WI sure would like to know how much data I have left at any given time. It’s September 19. In my Public Mobile app, it shows 1.56 of 50 GB used, “Last updated Aug 18”. This is useless, I’ve used much more than that. How can I know where I am in my u...

Resolved! lost my SIM card

I am still paying my monthly subscription but lost SIM card, no space on my phone to download the app for e-sim. can I keep my phone number when get a new card, and where and how to do it, it does not allow me on my account page.

Charged twice for services in August

Hello, I was charged twice for the month of August. I’ve submitted an inquiry already and can’t find anything in community where I was instructed to look. There should be a way to contact the company other than through forums and waiting days for a r...

Community

Forum Posts