data reported used not consistent

[Hamodi]

My plan (20 GB / month) reports usage of 17.23 GB from Dec 14- to Dec 28. The billing cycle starts on Dec1 4.

When I add up actually data used per day, it only amounts to 3.72 GB during the same time-period.

Is Public Mobile misreporting data used to lower actual consumption?  Why the discrepancy?

[Handy1]

@Hamodi  Could be website just noticed this in my account 

[Hamodi]

Thank-you, I will.

[Hamodi]

Why does Public Mobile report that I used 17.23 GB of data, when in fact I only used 3.72?  The 3.72 GB data comes from compiling data usage from Public Mobile website manually. It has nothing to do with how my phone handles data.

[Cheetah24]

@Hamodi: Interesting issue indeed; I can't think of any explanation for this. On my account I do see a 100Mb discrepancy normally but nothing more than that. In any case recommend contacting the service-agent at https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and asking for an explanation.

[RattlesnakeArmy]

Could also be that your phone thinks photos/videos are data, but Public Mobile lets you send unlimited (hence discrepancy).

[Handy1]

@Hamodi  So do you have wifi assist on ? This could be why your using cell data even thou you think your only on wifi 

[Handy1]

@Hamodi  No worries in the post you marked  a solution tap the down arrow by time stamp and edited it not solution 

[Hamodi]

i accidentally clicked on this as a solution - this is NOT a solution, it does not even address my original question.

[Hamodi]

That is not the issue - it is data consuption reported by the website

[Handy1]

@Hamodi  You have iPhone ? If so turn wifi assist off if you do . Even on wifi with wifi assist it can use your cell data even thou you think your only using wifi 

[Hamodi]

I am not using data reported on my phone. I am using Public Mobile's website only - data reported on the bar graph is 17.23GB , but when I add data manually reported in "Usage History" it adds up to 3.72 GB. 

[Hamodi]

There has been no usage at all over the last 24 hours as I am connected to wifi only. Data consumed was 6-12  days ago when I was in Montreal. Data reported on the bar graph is 17.23GB , but when I add data manually reported in "Usage History" it adds up to 3.72 GB.

[Handy1]

@Hamodi  Website only updates the data usage 2x a day so your seeing the last 12 hours used when checking on site it’s best 

Try again incognito/private mode

And or lap top /computer

                    OR

simply try refreshing the page to check data plan / mins / add ons

For most up to date account info

also make sure you don’t have data limit set in your phone also and remember it’s every 30 days not monthly 

[TheSterlinger]

Public Mobile and phones add up the data differently, while your phone might say 5GB Public Mobile say 3GB. Not sure why this is.