Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I’m paying for plan I can’t use due to broken phone could remember log in cause I couldn’t excess anything for you ! To send code after a month trying to get into all my accounts, I gave up, got new phone with koodonow I’d like to have my number that...
Im paying for an account that I can’t even use due to broken phone no luck in chat need to talk to someone please!!!
Just signed upi accidentally deleted my esimit wants to send me a code to the text number I can’t get into right now so I can’t login to my account.
Your plan seems great, friends recommend it, and a would love to drop Koodo (which I am really beginning to hate)...But I can't buy Public Mobile! Attempting to buy anything takes me to a login, which, after login, leads me to this error screen: Som...
can't install sim
Hello, I could not make calls. I have a 90 day service that I paid May 25 for three monts. I tried to make calls and I had a message from PM saying I needed an add on. But the calls were locals....I went to my account. The services were put on hold. ...
I closed out my public mobile account and had my number ported out on June 25,2024, a day before my next billing date, but was charged for my next billing period starting June 26. I am requesting to be reimbursed for this payment
How can I transfer my public mobile phone number to my friend? I'm stuck out of Canada and can't login to my mobile app because it send the code to my phone number which I don't have access it here. So how can I transfer my phone number to my friend?
Hi, there, I have used the 100 minutes talk plan for $15 for years. I had deduction on my loyalty every year, back when they still had the $1 off each year you stayed with public mobile, so my bill was always $10.25, from May, my plan did not change(...
Hi, I have travelled to Iran and when I want to login to my bank account they send the security code to my phone number which I can't receive the code in Iran. My situation is very emergency because now I can't pay for food, rent or anything here! Is...
I’m traveling to US today. And I want to disable international roaming (no phone call, text or data), how do I manage to do that?
I was on a old $25 plan. I changed to new $19 plan. Now one month passed they changed me back to$25 plan. Do I need to keep checking and change back to $19 every month?
hello, i setup an esim on iPad and activated it but now it is sending a 6 digit code to the phone number setup but I don't have a phone, it is only for the data. Is there a way to verify the ever safe account other way?
I bought a subscription choose esim input imei it said my phone was comptatible so paid for it installed app proceeded to activate it said my phone was not compatible and to contact support for refund or at least get them to swnd me a physical sim or...
I have a Xiaomi Redmi Note 10 Pro phone. It is no longer downloading or sending photos. How do i fix this?I have already set my APN to the following, but it still doesn't work. My OS is up to date. Name: Public MobileAPN: sp.mb.comMMSC proxy: mmscpr...
I log into my account, system wants to send 6 digit code to my cell thats lost for verification. System gives me no other options to receive the verification code, ie to my email
Greetings,I have an old Rogers Hub (ZTE MF275R) that I'd like to start using again when we're at the cottage. Does anyone know if Public Mobile will work with these devices? Do you need a "special" plan for something like this, or will a regular ph...
My phone doesn't ring when people call me. It goes directly to voice mail. I didn't set up phone transfer. How to fix this issue. Thank you.
I have been having issues with sending texts (failing to send, but eventually working after multiple attempts) and now receiving and making calls. When I try to call it says "Not registered on the network" and the texts say "Not able to send at this ...
Hi, I decided to go crazy and buy one of these esim compatible sim cards from 5ber so that I could travel and have multiple esims. Unfortunately, when I use the Public Mobile App to buy an esim, of course it says that my phone is incompatible. Is...
Hi,I used to have a separate login to the Public Mobile community with the nick name schubbuc. Now I go straight to the communicty with my regular Public Mobile login but I've lost the ability to use schubbuc as my nick name and had to make a new o...
I have been with public mobile for the past 7 months and it has been pretty good. For the last few days everytime I go to make a call I get a msg that pops up and says not registered on a network and my text msgs do not go through. We just purchased ...
My number transfer failed, and I cannot complete a support ticket because it will not let me enter N/A in the SIM number field (it's an eSim). Can someone please tell me how to get the attention of an actual human so this can be resolved?
I set up my husbands account as a referral from me, but in June the points are no longer being applied to my account. How do I contact someone to fix this?
Hey, got a new phone (moto g power the) and keep getting "cannot send txt error 38" message when trying to send messages. Will also sometimes get repeat messages sent to me up to like 10 times and texts will all come at the same time in clusters for...
I can't send messages and calls or receive calls. I'm in Ontario the Hamilton area anyone else having this issue??
Hello,As of this morning, I am having texts from other people that contain question marks that replace certain character. This is only from contacts that are not with public mobile. I've seen a post with basic troubleshooting and I've done them all a...
I did not get my $1.70 deposit this month and I have about 79 referrals but only getting 64 per month. I want my old rewards back.
Hello,for more than 24 hours my husband and I have not been able to make/receive calls or texts except for a few that were able to go through. Has anyone else been experiencing this? We've tried all troubleshooting steps
