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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11107 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22049 Views
  • 181 replies
  • 24 Bravos

Resolved! SIM Not Working After Returning from Overseas

I hope this message finds you well. I am writing to bring to your attention a recent issue I encountered with my Public Mobile service, and to request a refund for the month of May/June that I paid for but was unable to utilize.To provide some contex...

tonidkearney by Great Neighbour / Super Voisin
  • 1771 Views
  • 2 replies
  • 0 Bravos

Resolved! 2FA

Is it possible with this new site to change the number the 2FA is sent to like the alternate number on the account  ?

Handy1 by Mayor / Maire
  • 530 Views
  • 14 replies
  • 0 Bravos

2fa code everytime?

Hello to all the great people here who help!  I manage 7 accounts for family and friends,  is there a way to shut off 2fa every time you log in?  Before you could shut it off and send it to email.  Now it's text or call and can't turn it off.        ...

GR by Mayor / Maire
  • 747 Views
  • 21 replies
  • 1 Bravos

The wait is OVER!!!

Everything is new this morning!! new plan : 5G and 4G , no worry, 3G plans, $25 and $15 are still there, they just hide it like beforenew app: working nownew login: single login for My Account and My AccounteSim: yes, it is realMy Rewards site is gon...

softech by Oracle
  • 5874 Views
  • 76 replies
  • 18 Bravos

MasterCard payment

Please help me apply my monthly fee to my MasterCard.I'm losing patience be with the constant road blocks.

Resolved! What do you think Public Mobility's service?

I requested an invoice two weeks ago, but I still did not get it.  Yes, there are messages back and forth between public mobility and me. But it does not resolve my request. 

shuiruyan by Good Citizen / Bon Citoyen
  • 282 Views
  • 4 replies
  • 0 Bravos

no route found

Someone tried calling my Public Mobile number from the USA but they received a "No Route Found" error message.    Is the error on their side (their service provider) or is this something in the Public Mobile set up? Any ideas? cheers

George1509 by Good Citizen / Bon Citoyen
  • 209 Views
  • 3 replies
  • 0 Bravos

Resolved! Change $35 to $25 plan

I tried to change my current $35 plan to $25 plan but the option I was offered was $15.  The $25 option was shaded and cannot be clicked.  What other way can I use to change to $25 plan?Thanks.

lauratsui by Great Neighbour / Super Voisin
  • 259 Views
  • 5 replies
  • 0 Bravos

Resolved! Sim card

Paid for Sim but didn't get it 

Akhtar_702 by Great Neighbour / Super Voisin
  • 162 Views
  • 2 replies
  • 0 Bravos

No service

I finally got my phone unlocked,now it says no service and incoming calls go to mailbox.It’s been a frustrating week and still no service even though my account shows active,my phone is an iPhone 4S which i stated before ordering my SIM card.

GordogSull by Great Neighbour / Super Voisin
  • 471 Views
  • 12 replies
  • 0 Bravos

Resolved! Talk limit finish soon

Hi guys,my 100 min inside canada talk finished after 10 min of talking. Who should I refer to? Thanks

Amin1360 by Great Neighbour / Super Voisin
  • 236 Views
  • 3 replies
  • 0 Bravos

** Need help now please!

   Trying to acivate new PM SIM card right now, the port over my cell phone number, but PM is stopping payment from credit card.  All information is correct and has been checked repeatedly, the card has enough money on it to complete the transaction....

Word-Nerd by Great Citizen / Super Citoyen
  • 510 Views
  • 13 replies
  • 0 Bravos

Resolved! Account Number recovery

Hello,I had an account with public mobile from 2019 up until March of 2020. I am trying to recover my old account number. How can I go about it?Thank you kindly Erico

ES83 by Great Neighbour / Super Voisin
  • 313 Views
  • 4 replies
  • 0 Bravos

Resolved! Out of data, renew cycle early?

I’m out of data, my cycle ends May 30, and I don’t want to pay another $15 for a GB of data. Can I move my cycle end date up and pay early? thanks!

Haus973 by Good Citizen / Bon Citoyen
  • 201 Views
  • 3 replies
  • 1 Bravos

Phone number not in service

Hi! For the past few days I’m unable to dial in and get any calls with my phone number. I have paid for my phone account but it’s still not in service when someone tries to phone me. What gives?

HSMmechanics by Great Neighbour / Super Voisin
  • 356 Views
  • 7 replies
  • 0 Bravos

Resolved! Wrong plan?

Hi Team!When I signed up with Public several months ago, they had a special promo going on, it was $35 for 15 GB with a 3 GB bonus.  When I just logged into my account now, I don't see that plan!  They put me on a basic $35 for 3GB plan??? Does anyon...

Raddo by Good Citizen / Bon Citoyen
  • 560 Views
  • 14 replies
  • 0 Bravos

Resolved! sign in issues

After a significant amount of frustration, I was finally able to sign in to my account with the user name and password. I confirmed the correct email address was in the profile and attempted to log in to the "My Account" to change the billing informa...

Katie3 by Great Neighbour / Super Voisin
  • 291 Views
  • 4 replies
  • 0 Bravos

Resolved! Missing sim card order from march

Hello. I ordered a SIM card on March 14th and haven't received the card yet. Order #332247. Hope you can send one out soon! Thank you.

Roughy by Great Neighbour / Super Voisin
  • 154 Views
  • 3 replies
  • 0 Bravos

Resolved! Plan Mismatch

I signed on today to make sure I had enough data remaining for an upcoming trip and found that my PC is incorrectly showing that I am on a 3GB plan. I am on the 15GB 4G plan from the fall deal last year, which is what I have been getting charged for ...

From PC.png From Phone.png
xCoole by Great Neighbour / Super Voisin
  • 254 Views
  • 5 replies
  • 1 Bravos

Resolved! Port from PM to Another Carrier

Hello, I'm looking to port my current number from PM to Speakout. However, I do not want to get rid of my PM account. I'm just hoping to change it and have my old PM number ported to Speakout as my secondary phone. Can you please advise what I should...

iamoasis by Good Citizen / Bon Citoyen
  • 263 Views
  • 6 replies
  • 1 Bravos

Resolved! text receiving issue

Hello, I recently joined Public and switched over my phone number on 4 days ago. I switched providers and kept my exisitng mobile number. i can make a call but i cannot receive text messages. i noticed this when i need a two step verification on some...

ccheu by Great Neighbour / Super Voisin
  • 241 Views
  • 6 replies
  • 0 Bravos

Resolved! Plan was paid but never changedatill got $15 plan

I switched my plan to the 40 dolar plan with more data cause I'm from peavine metis settlement and ive been evacuated today is the 9th day and seeing how I dont have wifi I uae way more data then normal and I tried to switch my 15 dollar plan to with...

mcstuffin1972 by Great Neighbour / Super Voisin
  • 177 Views
  • 4 replies
  • 1 Bravos
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