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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Payment method

Hi I am new to public. I used my friends payment card to pay for my plan just to take the offer. Since I have the offer now, I want to change the payment card to mine but the reason from the beginning of me not using my card was that it wasn’t accept...

Just bought data add on for US roaming

Hello! I bought recently the 30$ US roaming plan for my public mobile account, but when it “activated”, nothing happened. It currently says i have negative minutes and negative texts available. I still cannot receive texts or access the data i bought...

can current customer choose the new boxing week plan $34 50gb?

New Subscription Prices

Looking at the new deals being offered right now, I'm tempted to cancel my plan and reactivate under the new pricing!

Resolved! Transfer of service

I transferred my existing number to a public subscription and activated an eSIM but I still do not have cell service after 9 hours. What can I do to fix this?

Resolved! why am i not getting 5g

i recently upgraded my plan from a 4g one to a 5g one is there a setting i have to change so i can get 5g

Owner change

Hello,I'm new to Public Mobile.Can I ask how can I transfer the number under my name to others? Any fee need to pay for it?Regards,

Resolved! Pause Subscription and Receive Voicemail

Does anyone have any experience pausing a subscription (say because you are going out of country for a month); but want to receive voice-mail. I want to know at which point will voice-mail stop. Is it after 90 days from date of pausing the subscripti...

Airalo kicking off Public eSim

I tried to download another eSIM ( Airalo), and it looks like it took off my Public Mobile eSIM. Please help as I need to get the public eSIM back installed as right now I have no data right now so need urgent help

Resolved! Won’t take my payment

I’ve been using pm for quite some time this time I’m trying to pay my bill and it keeps telling me you can’t process my payment at this time . I’ve tried two cc that I know there is the money there to pay . This is since the 26 th

Resolved! Stuck in activation

I was just entered my credit card to pay for my plan and as soon I did that Public Mobile took the money but kicked me out. Now everytime I login I got stuck at the payment screen when I did verify that the money already taken from my credit card. I ...

Resolved! Who can tell me how to get it, thanks!

Only 3 days left this year, I remember I can get free 2GB data and 500 minutes long distance call previous year, but I tried just now, and couldn't find where I can get it. Who can help me about this? thanks a lot.

Resolved! sim card

I lost a sim card to my phone , and public mobile wont let me sign in with out verification code. What can I do.

Resolved! magicJack + 437 area code = No call connection

Has anyone else experienced this problem? I just signed up with a 437 area code but now my mother, who uses the dreaded magicJack, cannot call me. I know this is a majicJack issue but I was wondering is someone else has already encountered, and hopef...

New customer $24 subcriptions

Hi! I am a new customer wanted to subscribe for the unboxing week for only $24 per month. The thing here is I just now read the terms and condition about this plan that this is only aplicable for Quebec in which I am staying right now in Mississagua ...

US add on

I put a US talk and text add on yesterday and now today that I amin the States only the text works, NO TALK. Now I try to get an agent and there is always a problem submitting the ticket! Thanks alot publicmobile

Porting Out Fees and Timeframe

How long does it take to port out my number to a new carrier and are there any fees?

Resolved! Only text is working for my text and talk US roaming bundle

Hi,I purchased a US text and talk roaming bundle but only my text is working. when i try calling someone it cancels right away and does not ring.

Data not working

Hi my data is not working. I had travelled abroad and changed my SIM card. I did all the steps mentioned by community to turn airplane mode on and off, reseat SIM card and finally reset network settings. Still data does not work. Any other suggestion...

Unable to receive calls

I signed up last month during black friday and haven't had any call problems. Not able to receive calls today, but I am able to call them

Transferring a number to a different carrier

I lost my sim card and was transferring my public mobile number to a different carrier. I need to speak with someone from customer service ASAP!!!!!

Failed SIM activation

I am speaking on behalf of a new Public mobile member. I was trying to activate my SIM transferring from Koodoo.I was on 5G instead of wifi however, activation failed and i could not restart the process.I did not put the Public SIM card before the tr...

Iphone 12 max pro and 5G

Hi good people. Merry Christmas to you and your family. I switched my mom over to the $34 for 50GB 5G plan today. She has an iPhone 12 max pro. The internet says it supports 5G. But all the phone picks up is LTE. When I go into cell data options, t...

Being charged for account I no longer have

I have been charge for months now for an accountI no longer have

Resolved! LG G7 ThinQ having issue connecting to LTE.

Hi,I am having issue with trying to connect to public mobile.The phone was originally Telus, it went to a telus prepaid plan, and then I completed the transfer using the account # (while on wifi), and it was suppose to send me the eversafe id , but i...

Port in from bell on iphone

Hi there, i recently ported a number from bell on an iphone. I accepted the authorization but nothing so I attempted it again and immediately got this as a text "Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you e...

Resolved! Unable to receive any call and message except telus

Hi As subject said, I can’t receive any call and message except telus number. I changed to public one month ago, and signed a new account and transferred my number from virgin to public. Please help me solve this issue .Thank you

Resolved! changing plan

Do i need to change my sim card if I'm changing plan. How I can save my rewards? Im using Public Mobile service long time

loyalty rewards

i have loyalty rewards on my account, if i change my plan today, will these old loyalty rewards still apply or not?

Code

Been trying all day to get into my account, just says it’s sending code to my number but never get one

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