Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello! I paid for an ESim but I cannot download the app since my phone is set to another country, I am only here temporarily. Is there any way around this or to get physical sim without paying extra?
I paid for e sim activation that did not work. It cost me 50.00. I then ordered 2 sim cards and paid 20 + tax. I need help.
I lost my community name with Eversafe. I bravoed this, asked CS for a return to the old one. The new one disappeared, so I tried to log in with the old. That was already taken, I assume by me. I decided to check the new one, it was accepted. Ho...
Hi friends,my plan expired today and I don’t have enough money to renew my normal monthly plan. Is there any way to make my phone work again with the $5 credit I still have, and 29 points?
I already finished using my data plan this month as I continue using data it doesn't seems to use my add on bonus see attachment why?
Please help - new phone and cannot text. Your link to send a ticket also does not work.I can call but not text.
So I referred two friends to Public Mobile last weekend but every time I put in my referral code when we signed them up it gave me a 404 error so I had to set them up without it. I would like to talk to someone to get this corrected but when I try to...
I did not receive my refer a friend rewards
Hey All,Sorry for the frustration. I've been communicating with a "CS_Agent"'s for over a week now. I've kind of hit a trifecta of issues that are conspiring to do me bad... You know like in prison, in the showers, and you guessed it I dropped the ...
@CS_Agent in our CommunityWhen I signed up I forgot to add the Public Mobile code of the friend who referred me to this service. Can I add it now before I've actually completed my subscription? My SIM card hasn't arrived yet so haven't made the switc...
On June 6th I created two accounts, one for my wife and one for me. When I checked my credit card today there were three transactions from public mobile when there should only have been two. How go I recoup my $44.00.
I bought an esim because the website originally told me my phone was esim compatible but when I bought the sim it said my iPhone is not. How can I refund?
@CS_Agent help me with removing the phone number and esim I no longer have.
I still have a lot of unused data and long distance minutes left ( shown on my enquiry ) in my add on why it is keep on saying I don't have any add on link to this account?
how do i update my credit card number?
I bought a plan a week ago but still cannot log into my account. And without logging in, I can't really do anything. Very frustrating.
Now that I'm logging in through Eversafe, it asks for the PIN that it sends me via SMS. Previously, it used to ask if I wanted an SMS or email. I'm curious that if I lost my phone now, how would I log in to disable my SIM? I know I can add a trusted ...
Im going on 3 weeks of activating my public mobile account. It keeps saying it will send a 6 digit code to phone number to complete activation and full use. The code never comes through and my data is not activated I'm paying for it but it is not wor...
Hello,The new way of collecting payments is terrible. I used to just have to click pay with credit card and it would allow me to enter my credit card details. Since the upgrade to the site, my payment options have been deleted and it won't allow me ...
I no longer have the email linked to my account and I want to sign in to my account to cancel the subscription. Can I do this?
A couple of mouths ago, my phone got stolen with my sim card in it, i just buy a new one, but when I try to connect to my public I only had the choice a nother phone number. But since, when I try to connect to my account they still send the verificat...
I purchased this public mobile number for my mom. She left the country recently together with the sim card. Since then there has not been reception where she is currently at. Now I want to unsubscribe her phone services as she won't be heading back a...
I lost my phone and SIM card and now that I have them replaced I need to activate my new SIM card to my existing account. Everything I've tried so far (following every instruction for every possible suggestion given) has proven unsuccessful and I ca...
I just subscribed to the $39/20 GB plan, moving over from Koodo. Both my wife and I have iPhone XRs. Since switching our phone call quality is terrible. Koodo had WiFi Calling, and I guess I didn't realize how much that helped. I read that new Public...
Hello I ordered a cell phone on may 21 and more than two weeks later nothing received. Can I get help to track my order? Thanks in advance
Hi, people can not hear what we are saying on our phone when they call us or when we call out at times. Its been bad lately, maybe a couple of weeks. I used fongo to call on my phone and its fine. I reset the network on my phone and turned it off...
Hi,I've noticed on the public mobile there is no 3g plans for new customers.Does anyone have information on this?Thank you
Hi there, got myself a public SIM card, downloaded ge app, paid for a subscription plan, requested to transfer number from Koodo monthly and app says transfer failed. The helper ed to choose a new number first then contact customer service, however ...
I went to the Telus Koodo store to get a Sim card for my son so now I need refunded of the same card that you charge me that I never received. Thank you, Heather.
Is anyone else having network issues? My husband and I both have had warning notifications that we are not connected to a mobile network.
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