Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I signed up for Can/Us/ Mexico plan and I actually want the 5G60 GB for $39 . Can u please change the one I just signed up for to this lower plan !
I noticed that I couldnt make phone call saying - network is busy on Feb12th, today I checked my public account and seeing this message:My card is valid until March and my payment went through successfully for this month!Do you know why my service is...
Looking to switch from Videotron problem is my mom is the account holder there and she has recently passed away. I would like to keep my number. Is it possible to sign up and do number transfer for PM as normal? Do I need to go talk to Videotron fir...
I had to open a new account because me old.one got hacked.how do I get my information like my plan and my points and stuff like that
I want to sign up for the $19 subscription I originally had, however the only option is $29. How can I change back to $19?
Did you find any solution?Please help, going through same issue
Hi so I have a 5g phone samsung galaxy s20 fe 5g a 5g Sim card as well as the 5g plan and in the 5g areas it won't change to 5g I've tried everything the internet has suggested It says its an error with Telus network or something I'm wondering if cha...
Hi there, it seems as though when I turn my phone off for work and turn it back on my text messages don’t come through. Sometimes I will hear the notification come through and even see I have a text message but when I open it up there is nothing ther...
Can I set a future date to resume subscription? Traveling now but I know when I go back home. Thanks
I am in the US and my phone won’t call out or accept calls. They have told me to do the following. I don’t know what they are talking about “Can you please reset the device network settings and turn off on your device and tell us if your voice, text ...
For verification I need to answer questions, your agent wrote that I have to log in to community and answer the questions privately. How, I don't see this option in my app
I have an iPhone 11. I have no issues messaging with anyone other than one person. With that one - and only one - recipient (who also has an iPhone, 13), she does not receive any green (i.e. SMS) messages from me ... and only me. The first questi...
Please chatbot, mark my phone as lost. I need to log into My Account and get OTP sent to my email address and NOT phone number. Thank you Lynne
I cannot sign into My account as it needs a 6 digit confirmation sent via text. I am unable to receive text or calls via esim but I do have data. Please connect me with a number where I can port my number over so I can gain access to My Account.
Hi yall, I'm thinking about switching due to the cost of other us-can plans, I had a question about the esim that comes with the plan because I have a Samsung watch as well that can use the esim, am I able to have a physical and esim connected to the...
I recently bought a new phone and wish to transfer my eSIM from old phone to the new one. I was wondering if someone would be able to help me with this.
[Alert]: 2024/02/13: Montreal area mobile outageAlso problem in Joliette, Quebec
Hi,I can't receive and make calls. Is it a network problem? @members
Hello! In the last 24 hours most of my incoming phone calls are going right to voicemail without me even being notified of receiving a call. I have a red, new message dot on my voicemail, but when I try to open it, an hourglass appears and I’m unable...
My eSIM is not working ? What should i do
Like many other people I have been double billed. This has been happening for the past 3 months since I signed up. The CS_agent I've been messaging is blaming the credit card company, but I see many reports of others experiencing the same problem. O...
how can I transfer my esim to my new phone? I’ve already payed for another month
I'm going to Japan for two weeks and getting a local SIM card. This is my first time using a SIM card.My phone is a Galaxy S21 FE (not compatible with eSIM) Q1. Will my phone work right after just switching the SIM card? Q2. If my phone needs to cha...
my husband subscribed each of our phones yesterday the 12 Feb. but my phone does not call out. My husband Derek’s phone still says it is under our old company, Roger’s.
Hi there ! I tried to port my number from Koodo to public mobile the account is created but esim cannot activated it's asking to contact service . I tried with esim QR code still fail
I ordered a SIM card back in December. I never received it - likely due in part to the postal strike. I would like to have a new SIM card shipped to me. Who can I talk to who can check out my account, confirm that it was shipped, confirm it was not a...
I just got this phone, never owned a cellphone before and only just today finally got my phone number transferred to this phone. I only just activated this service three days ago on February 10th and I haven't used the phone until just today once my...
How do I do this?
When I log in either on the app or on the website it acts as if I’ve never been a subscriber and wants me to choose a plan, set up a new sim and provide payment details. What’s going on? I’m still being charged monthly fees and my phone still works.
