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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 26154 Views
  • 139 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 38064 Views
  • 185 replies
  • 29 Bravos

Data not working properly since plan upgrade to 5G

Hi! I have an iPhone SE 2nd gen. I've been with PM for several years, and I recently switched my plan from 15GB at 4G to 20GB at 5G. Since this change, I have been having trouble with my Data. Every time I leave my home/wi-fi I am unable to access th...

sleffer77 by Great Neighbour / Super Voisin
  • 808 Views
  • 7 replies
  • 0 Bravos

$34 plan still available ?

i saw add $34 with public mobile but when i login i do not see that options - do we still have it ?

maxPatel by Great Neighbour / Super Voisin
  • 695 Views
  • 6 replies
  • 0 Bravos

Garbage! Nothing workst

Transferred over and nothing works,. Downloaded eSIM and it said everything was fine but nothing is working.. worst garbage I have ever seen.. support through a forum? Terrible. regret moving to public mobile…  I try scanning the QR code for the sim ...

Peter1919 by Good Citizen / Bon Citoyen
  • 1211 Views
  • 13 replies
  • 1 Bravos

Resolved! I ordered the wrong size SIM card

I ordered and then activated the SIM card, transferred my number so my old phone provider no longer works, and only _then_ realized I'm a moron and my phone needs a nano SIM 臘I'm fine going to the local mall and picking up a nano SIM, I only had this...

dan40 by Great Neighbour / Super Voisin
  • 953 Views
  • 6 replies
  • 0 Bravos

pls help me port in problem, phone showed SOS

I tried to activate the new SIM card last Saturday morning and port in the old number from Virgin Mobile, but it still doesn't work. I tested it on two phones; both said no SIM. It seems the SIM card is damaged.So, I bought a second SIM card. Please ...

Alphabeete by Great Neighbour / Super Voisin
  • 427 Views
  • 3 replies
  • 0 Bravos

Re: [Ongoing] Slower Response Times from Agents

I currently have a public mobile account for my daughter. I just ordered a SIM card from public mobile for my son. How do I go about getting it activated and getting him a phone number and cell plan?  Help!!

USA Talk & Text ADD ON.

I purchased an USA Talk and Text. ($15). I wanted it mostly for talking. Talk never did work. My Text did work. How do I get a refund. I tried to submit a ticket. It replied..... wasn't available?This is very frustrating that you can't get an issue r...

SHANE55 by Great Neighbour / Super Voisin
  • 487 Views
  • 5 replies
  • 1 Bravos

Subscription plan

My current subscription plan ends on December 12, 2023. What should I do afterwards? Thanks for answering Champa 

champa1 by Good Citizen / Bon Citoyen
  • 478 Views
  • 5 replies
  • 1 Bravos

Resolved! Data not working has my sim still not activated?

I transferred to Public Mobile on Monday 11/27 and ported my number from FIDO.I got an email saying it was activated, and have waited since then for the changes to take affect.As it stands, my FIDO sim still works but when I switch to PM sim I have 0...

Ryan22 by Great Neighbour / Super Voisin
  • 622 Views
  • 5 replies
  • 0 Bravos

UMIDIGI A13 Pro 5G

I bought a UMIDIGI A13 Pro 5G during the recent Black Friday sales.....After a bit of setup, I put in my Public Mobile sim card....within 5 seconds everything was totally set up; voice, data & messaging work as they should!!I must say I was most impr...

FlutteringBy by Great Citizen / Super Citoyen
  • 1124 Views
  • 10 replies
  • 4 Bravos

Roaming not working in USA

I purchase roaming ad-on on Monday. I have tried all the troubleshooting suggestions and didn’t work. While troubleshooting, I only received a message from Public Mobile offering roaming services. I’m going back to Canada tomorrow. Is there any way t...

Mia120 by Great Neighbour / Super Voisin
  • 463 Views
  • 4 replies
  • 0 Bravos

Not receiving texts or call since porting my number.

I switched from Roger’s on Sunday, I responded yes to the text messaged authorizing the number port, but I haven’t been receiving texts or calls. How do I check to see if the port was done properly or have it ported again? Thanks!

LynnMac by Great Neighbour / Super Voisin
  • 603 Views
  • 6 replies
  • 0 Bravos

Plan change

Hello,I was unable to log into my account for the last two days finally got in but kept getting error that I already have a subscription and wouldn’t let me purchase the $43 dollar 40gb 5g plan can someone please message me back so I can take care of...

Digiwah by Great Neighbour / Super Voisin
  • 398 Views
  • 4 replies
  • 0 Bravos

Resolved! Nation wide calling

I tried calling within Canada but got a message that says I’m out of time. I have nation wide calling on my plan.

Blakem by Great Neighbour / Super Voisin
  • 482 Views
  • 4 replies
  • 0 Bravos

Resolved! Locked out for days now

I'm an existing customer and by the time of this posting a very unhappy one...thus far EverSafe has kept me locked out for 4 days thus far...no matter what I do, such as create new passwords and try not just one , two or three hours later but DAYS la...

M2_two3 by Great Neighbour / Super Voisin
  • 1042 Views
  • 10 replies
  • 0 Bravos

Sim card activating

Hello, I can't activate Sim card. Don't see place for voucher, only credit or debit card.

Hlib97 by Great Neighbour / Super Voisin
  • 445 Views
  • 5 replies
  • 1 Bravos

Resolved! Available fund after porting out.

Hi, I have 45 dollars in my available fund. But I intend to port out before I would use up my fund. If do port out and have funds left over what happens to it? And does my public mobile accout profile get cancelled and my fund would just be gone? Is ...

Purpleyam by Great Neighbour / Super Voisin
  • 366 Views
  • 2 replies
  • 1 Bravos

US Plan Not Working

Let me preface this by saying I've read a bunch of similar Q and As on this topic but nothing I've read so far has helped; your suggestions are appreciated.  I'm currently in the US. I purchased a 15 day data/phone/text plan about 5 hours ago. When I...

DJrbw by Great Neighbour / Super Voisin
  • 499 Views
  • 6 replies
  • 0 Bravos

Subscribed = Autopay?

Hello, I am a newer member and am getting confused by the terminology of Public Mobile. Do they refer to Autopay solely as a “subscription”?i would like to make manual payments so I turned this off. I made a manual payment today and then it was turne...

AK32 by Model Citizen / Citoyen Modèle
  • 971 Views
  • 8 replies
  • 0 Bravos

My mom has forgot the email to sign in.

my mom has forgot the email to sign in, after trying the forgot email option, she still doest recieve any email to the signed in accounts she has. her plan is expired and we need to renew it and it's creating alot of trouble for her. message me if yo...

Mnai by Great Neighbour / Super Voisin
  • 337 Views
  • 3 replies
  • 0 Bravos

Accessing other accounts

I have made the switch to freedom mobile for their $24 for 4GB 4G service.The problem now is, I cannot seem to access my wife and children's accounts using the email's set up for them.How do I get the account # associated with their accounts if I can...

Beagles by Good Citizen / Bon Citoyen
  • 572 Views
  • 6 replies
  • 0 Bravos

profile

How do I find my account number?, how do I access my profile? how do I change my verification phone number?

Marius2 by Great Neighbour / Super Voisin
  • 431 Views
  • 4 replies
  • 0 Bravos

Resolved! US roaming talk, text - compatible device, VoLTE?

I have a Samsung Galaxy A31 and will be in Yuma, Arizona for 14 days. I want to be able to call & text with Canada and USA.I understand I need to purchase a US roaming Talk Text add-on, BUT after reading all the posts about compatibility and 3G/LTE/V...

cllaw by Good Citizen / Bon Citoyen
  • 1419 Views
  • 12 replies
  • 0 Bravos

Contacting service

I have been overcharged on my account and cannot get any help.  I have submitted a ticket, but think I have been ignored.

Ginner551 by Great Neighbour / Super Voisin
  • 245 Views
  • 2 replies
  • 0 Bravos

3G phaseout requires VoLTE?

Hi,Do I understand correctly that after PM eliminates 3G only short list of devices for which PM supports VoLTE would be able to make and receive calls?Calls can't be placed over 5G network right now?What are now expectations of when 3G phaseout happ...

Mepew by Good Citizen / Bon Citoyen
  • 526 Views
  • 3 replies
  • 0 Bravos
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