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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 27004 Views
  • 140 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 38891 Views
  • 185 replies
  • 29 Bravos

Number transfer

i'm looking to switch to koodo for a better deal and the counter staff said they had a bit problem to port out at their side, so I was given a temporary number and was asked to do the port-out action at home on my computer, however I did not receive ...

TDKxxx by Good Citizen / Bon Citoyen
  • 1056 Views
  • 12 replies
  • 0 Bravos

Resolved! Unlock phone

I have given my old phone to a friend and she needs it unlocked. The old phone was on public mobile, I took my SIM card and put it in my new phone no problem. I can’t seem to find how to get the old phone unlocked. I try to open a help ticket and kee...

Michlou by Great Neighbour / Super Voisin
  • 744 Views
  • 6 replies
  • 1 Bravos

Resolved! US roaming

I am Canadian. I recently purchased a US roaming package. I could never get it to work on my iPhone. I visited this forum several times and tried to implement the myriad of suggestions to no avail. I  have since left the states and  I want a refund s...

Rosem by Great Neighbour / Super Voisin
  • 594 Views
  • 5 replies
  • 1 Bravos

Resolved! Error. No data. No calls

No data transfer. When I call, it says that you need to select a tariff plan. The money has been debited from the card ($56). SMS from number 988-3838 coming.The account was activated 3 hours ago. I don’t understand anything. Help pls!

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DenisKh by Great Neighbour / Super Voisin
  • 523 Views
  • 4 replies
  • 0 Bravos

Resolved! Sim card delivery

Hi I ordered my sim card for delivery but Still Have not received it past 7 days and estimated delivery date. Could you Please help look into it. It's urgently needed for my grandma. Thanks

Steve153758 by Great Neighbour / Super Voisin
  • 546 Views
  • 3 replies
  • 1 Bravos

One incoming phone caller can't get through to me

I have one incoming caller who is unable to complete calls to me. My phone rings once when they call, and then hangs up. They tell me they are getting some message about the number not being in service. If I pick up early enough into the first ring, ...

Resolved! How to download invoice from Oct and Nov 2022

The payment history calendar does not allow me to select a date past 12 months.  Why is that?  How to access invoice from Oct and Nov 2022?   Thanks

paul41 by Great Neighbour / Super Voisin
  • 520 Views
  • 4 replies
  • 2 Bravos

Resolved! SIM card Delivery

Hey! I have ordered a Sim card online 2 weeks ago. And I never Received it only to find out today that Unit number is missing from address. Usually when this happens I have to pick orders from canada post itself. I am not sure this time as I don't ha...

Grewal-Moh00 by Great Neighbour / Super Voisin
  • 409 Views
  • 2 replies
  • 0 Bravos

awaiting for service back

I am looking to get the service I had suspended be reacctivated.  I paid early this morning and as of now, hours later, my service is still off.  whats the problem???

blueyes97777 by Great Neighbour / Super Voisin
  • 261 Views
  • 1 replies
  • 0 Bravos

no help

hi i tryed last friday to set up a account your system got me all the way to install a esim took my 45 dollars then said my phone was not compatable and to get a refund your chat butt has been taking me around in circles i woul like to talk to a pers...

Booberry1 by Good Citizen / Bon Citoyen
  • 877 Views
  • 14 replies
  • 0 Bravos

Sim card delivery timelines

Hello, I purchased a sim on Nov 25th and still awaiting its arrival, despite the Dec 4th estimated delivery. Can anyone help look into the sim status? I'm leaving for out of country on Dec 13th, so would appreciate any backup options!

jjoca by Great Neighbour / Super Voisin
  • 421 Views
  • 4 replies
  • 0 Bravos

Resolved! cannot use US roaming

I purchased an add-on for US roaming but it does not work. The mobile data is on, the roaming is on, and i restarted the phone. I still cannot get it to work!

Dana6 by Good Citizen / Bon Citoyen
  • 491 Views
  • 3 replies
  • 0 Bravos

Second account always gives Forbidden A1

I have reviewed many of the Forbidden A1 threads here and they all seem to stem from a server being down or some sort of "it will work itself out" situation.  In my case, I have two phones, two accounts.  One I log in with my account I set up using m...

Fleet204 by Great Neighbour / Super Voisin
  • 436 Views
  • 4 replies
  • 0 Bravos

Resolved! Phone wont turn back on after payment

Public didn't tell me my payment failed and just cut me off. I made a payment with a voucher on the phone and it went through because they told me my balance. My phone wont turn back on. When I phone it says I need to make a payment. I can't access m...

myleslake by Great Neighbour / Super Voisin
  • 614 Views
  • 5 replies
  • 0 Bravos

Resolved! 5G Data Not Working on Phone

I recently changed my plan from 4G data to 5G data and throughout the whole time I was on 4G data, it was showing up as LTE on my phone. Now, after the change to 5G data, it still shows as LTE on my phone. How do I update this in my iPhone? 

Tina123 by Great Neighbour / Super Voisin
  • 894 Views
  • 5 replies
  • 0 Bravos

Cannot update payment method

Hello, I cannot update my payment method on my account. The error "Sorry, we’re not able to process this request at this time. Please try again later." pops up. Any idea how I can have this fixed? I tried calling my bank and they said there no issues...

Jluong by Great Neighbour / Super Voisin
  • 636 Views
  • 4 replies
  • 1 Bravos

Is anyone having problems with referral code?

When I subscribed to the plan 2 weeks ago, I used my friend's referral code, but it seems like the code didn't apply automatically after my subscription has been activated (i.e. no $10 referral credit and point rewards). I was told by the support age...

lawalvin by Good Citizen / Bon Citoyen
  • 530 Views
  • 3 replies
  • 0 Bravos

check 5G speed

I'm using it at a speed of 5g, but it's too slow. There's a lot of data left at the moment, but it's still slow.And when the other person calls, they say that they can't connect at once, and they need to make a second call to connect. Please check th...

seeun by Great Neighbour / Super Voisin
  • 432 Views
  • 4 replies
  • 1 Bravos

Changing service provider

I am changing from Public to Koodo, would like to keep the same number. Koodo is telling me my phone is locked by Public Mobile. I own my phone, why would public lock my phone? How to get it locked? Thanks

RashidS by Great Neighbour / Super Voisin
  • 590 Views
  • 6 replies
  • 1 Bravos

Referral code possibly incorrect ?

I recently (a week ago) signed up my wife, and my father.  Gave them my referral code.  Is there a way to check if they entered the correct referral code ?   My referral code ends in either a O or  0.  They weren't sure what they typed in.  Can this ...

Last receipt for my payment

Hello I need the last receipt of my last payment. I tried to open my account but because I transferred to another service provider already it is now impossible. I can't find any contact numbers to ask about this matter aside from this. Please helpI h...

Jo29 by Great Neighbour / Super Voisin
  • 255 Views
  • 2 replies
  • 0 Bravos

Resolved! What $34/40GB

Hi everyone  I signed up for the $34 40GB plan.  I'm just wondering does it run out or was it just a short special for existing and new customers?  I am currently on the 30 GB / $40 Plan.  But I thought man that sounds like a great deal if I pay $6 l...

MrDre by Great Neighbour / Super Voisin
  • 790 Views
  • 5 replies
  • 0 Bravos
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