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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! eSim won't activate

I get a message saying the eSim is active, then a few minutes later receive a message "Unable to Activate eSim"Now I am without a phone trying to get this sorted and no person to speak to re rectify this issue. I have a iPhone 10 which is compatible.

my account

I WANT TO CANCEL MY SERVICE

How to have conversation with CS?

Going to Italy

I live in Canada and will be going to Italy in March. Is there a plan that I can get to call from Italy back to my family in Canada?

Billed twice and for old plan

I changed my phone plan and am now being billed for my current plan twice and my old plan. I am unable to find my old plan in my payment history on my public mobile account, and my credit card bill is still showing these deductions. I was billed $25....

Sim Card Activation - data plan starts when?

I just receive my new sim card a few days ago.I am not ready to activate it, but I paid for the first month data plan. Does my plan start on the day I activated my account or the date of when I did the payment of the plan with sim card?

phone Number Transfer

I had my personal phone number on my public mobile account as an e-sim. I also had a business number through Bell that I wanted to transfer to my Public Mobile account so that I could have both my numbers on a Public Mobile account. Unknowingly, toda...

How accurate is the data monitor on PM website

HiJust curious..yesterday it says .04 of a gig used..the day before .14 today .18 . I just have a simple 1 gig per month usage which is more than enough for mePhone says 95 megs thanks

Lost phone

My son lost his phone and I can’t login to my account because the verification code goes to his lost phone. I need to cancel the subscription. Help please.

Resolved! Rewards

New here. How do I earn more reward points?

Why would Public prefer to loose $348 per year rather than $12?

I’m on a $30 4G plan and saw the advertised $29 5g plan and wanted to switch it turns out I can’t do so in my account so I reached out to a CSA on here and he told me that he doesn’t have the ability to change my plan! why do they want me to port to...

unable to complete activation

Hi, Signed up, got a sim, downloaded the app and tried to activate. I get to a point where it asks for a confirmation code sent to my new number in order to proceed but no text comes in. Please help!

Re: Public mobile customer service number?

sms don't work

Buffering while watching videos

My phone is always buffering on Facebook videos when I’m on public mobile but not when I switch to wifi. Does anyone know why this is happening. It did not do this when I switched to Public Mobile 2 months ago.

Joey 25

I need help changing my email becuse i have no access to the old one

Text attachments

I have an iPhone 14 Pro and can’t send text with attachments to non iPhones. I can send a regular text but cannot send a text with an attachment.

Confused Number Transfer and Actuation

My phone is working fine now under Public Mobile service after subscribed the plan, installed eSIM, transferred the number from previous carrier, entered credit card & referral code and completed payment. However, I am still required to finish the la...

Change phone carier

Hello, I tried to change from another phone carrier to Public Mobile. The first attempt failed, so my old phone carrier said I need to re-initiate it from Public. How can I do it?Thank you!

Public Mobile Charged Me Twice

I was charged twice by Public Mobile for my last bill, on the exact same date, but this is not reflecting on my payment history. My credit card has two charges for the same amount from Public Mobile and I am having a very hard time reaching the suppo...

Resolved! is the boxing day deal still going

hi guys,I know the boxing day deal ends on Jan 6th, but I can still see it.can I still get the boxing deal today (Jan 7th)?Thanks

Unauthorized Payment

HelloI recently noticed a charge of $39.55 from Public Mobile on my TD account, but I do not use Public Mobile services nor have I authorized this transaction.Could you please investigate this matter and let me know why this charge occurred? If it wa...

no data

Hi I am at my work. but I dont want to use work wifi. I turned off wifi, turn on data. but there is data sign on my phone, seems no data even I turn on data.

Resolved! New subscriber, can’t make calls

I switched over from Bell 2 days ago. I went through the porting process, and kept my old number. I got call to confirm and everything seemed fine yesterday. But I cannot make outgoing calls. I can text and data works fine but no outgoing calls wi...

Wrong ESN/ MEID message from Public.

I got a text saying I put in the wrong ESN/ MEID message from Public? My old provider sent me a message confirming the port but it hasnt happened yet.I want to talk to somebody from customer service to re-trigger the process.

Resolved! $29.00 5g Canada,US, and Mexico plan

Would like to know if this 5g plan works in Mexico. We go there for the winter and would be nice to use our Public Mobile plan. Already found out that it does not seem to work when calling Mexico from my home here in Canada. If this plan does not wor...

Adding payment from a US credit card

The PM form for payment only asks for a Postal code not a Zip code. It states that US credit cards are accepted . I cannot input my info n now my acct of over 3 yrs is suspended!!!( After several attempts)

Port in number update

Hello. Ported in my number, 4 days ago. Works fine for everyday use.Problem is, when I try to log into my online account (incognito mode to test) it sends an sms to the previous number. I then switch to email verification to get in. But......How long...

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