Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
hi, I downloaded a new e sim, but it said that I needed to cancel my account. Is that ok? I canceled the process and now I don't have an e sim any more. Can you credit my account with 5$ again so that I can install the e sim? This is very confusing.
Public mobile sent me a text the other day saying they're doing upgrades to the system and after March 17th I may lose voice connectivity. They suggest that I switched to Telus program?! I just upgraded a couple of months ago to a 5G plan with public...
I switched my 90 year old father to PM and 4 days into his service they have switched his phone number. Now his old number is “out of service”. This is a catastrophe as doctors can’t reach him. He is 90 years old and in fragile health. I submitted a ...
Ok so been with public forever with actual sim.Tried to buy a esim for second line BUT IT put the esim in however when it did this it made my usual number STOP working with a fully just paid months worth of mins and data so I am.in the middle of nowh...
I own a sim card and was able to setup a plan to it under my account and able to sign into my account with no issues. But when I went to transfer my existing number from Telus, I cancelled the request to do it at another time. Since then, I am unable...
I have a 'CAN-US-MEX' plan, and after spending a week in Puerto Vallarta, I can't say that the mobile internet was perfect. It didn't matter whether I used Movistar or AT&T. Maybe someone can recommend what I should change in the settings
Back in Jul 2024 I bought a UK minutes package. I used a few at the time, but none since. Now, that minutes package doesn't show up in my add-ons. I thought minutes like these rolled over indefinitely and didn't expire?
I was successful only once to log into the mobile app and once there it sent me to the FINAL STEP page but I could not proceed. I logged out and then tried logging in again and the could not after that. What is with my account?
Last night I made a 911 call to report shots fired near my house. About an hour later I noticed I had received a voicemail back from emergency services telling me they had investigated but found nothing. I had the phone in mt hand all this time and i...
I would like to subscribe to the $29 Canada Mexico talk text and data plan. However, it seems to be limited to new clients. As a loyal long-term public mobile client it sucks to be me. Is there any way around this
I have changed my number. it works well for calling and texting.The problem I have is that people text my old number and it comes through.I do not want this.The reason I changed my number was to stop texts. I didn't want any texts from people with my...
My Public Mobile number stopped working Thursday. They could not figure out the problem and I had so many problems with them that I decided to switch to another provider. However because that number still doesn’t work I cant receive the SMS to approv...
I replied "YES" to the SMS from Fizz and started the porting process last night, but it still hasn't completed by this morning. I suspect the issue might be with the account number. Fizz only provides an 8-digit account number, while Public Mobile re...
How do I get my verification code when I can’t receive a text message on my iPad with no iPhone the eSIM is working but I can’t receive the text message to go any further.
I am a long time user of Public Mobile and while helping a relative change over to public mobile I encountered a frustrating failure to transfer their existing phone to the new Public Mobile account due to the user interface being unable to recognize...
Last night my phone was working fine. This morning it was not able to see the Public Mobile network and I can't get it to show up in the list of available networks. My account is okay and I have paid all my bills.
Hi, I've been away from Canada for a few months & it appears my phone connection was discontinued recently. I'm looking to re-activate my connection & retain the existing phone number. I have tried using the the website to activate a plan using the "...
If I cancel or unsubscribe my subscription for a month and then resubscribe, will I be able to get the same limited time offer $27/4G 20GB plan, or will I need to choose a new plan?
I dont need all the data I have. I want to “downgrade” and pick a plan that has less data and is less expensive. But Public doesnt allow it. I created a ticket and messaged Public about it. Sounds like you are never allowed to downgrade. I pay for 6 ...
