Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I tried to download my data usage for the past 60 and 90 days, but I encountered errors. I received a message saying "There was an error loading the results. Please try again" and another message in the console mentioned a "413 Payload Too Large" err...
I just received my SIM card, and I have the app is not even allow me to login to to activate my SIM.Details of the problem:- I open the app, click log in- Browser appear to enter my credential of eversafe- Back to the app and then nothing happens.-- ...
I am able to receive 2FA codes from everybody except Walmart, has only been happening since porting to Public Mobile. Walmart is not finding any issues on their end as the phone number hasn’t changed.
Im still waiting for a reply from my ticket number 299385-444 on 2024-06-27. The issue isn't its my 3rd time that's I have updated my subscription to the 50 GB for $34 I get confirmation to begin next month but it never happens.
Hey - I am unsure why my payment hasn't gone through and it looks like it went through 3x times! Can someone assist? Let me know if that amount will be applied to future months or if it will be reimbursed?
If I change my plan to a higher priced one, is my payment for the lower plan this month factored in or should I wait until the end of this cycle?
I'm having a problem logging in with my original account (had to make a new one to post here). I've been on public mobile since 2011-2012 and its been over a year since I've logged on as I used auto pay.I get asked to create an eversafe ID. The steps...
My postal code only has changed and my on line profile won't accept the change? Who can I contact?
HiAnyone know way my data didn't reset in my new billing cycle? Bill paid this month.
Hi,I recently switched from Virgin to Public Mobile. Now I’m attempting to switch my girlfriend and her kids to Public Mobile but the three of them are in a Virgin Family Plan, but I can only transfer one at a time and I’m at the step where I need t...
Greetings,New guy here, I'm currently flip-floppin' between getting a 5G plan or a 4G plan. Backstory, not digging the 5G overall w/ TELUS and this week switched it to 4G on my phone and immediately saw positive results, so have been shoppin' around ...
If i understand my account correctly, i should be able to make calls from the Usa to canada. I was unable to complete that repeatedly today. I did have data and messaging in the US, but no calling ability. What can i do to correct this ?
I don’t have access to buy or use a SIM Card right now! I have an iPhone 12 and it’s telling me that it’s not e-SIM compatible even though it is and has a second IMEI in settings - under About in General. Why is it telling me that it’s incompatible e...
I'VE BEEN GOING BACK AND FORTH WITH YOUR CHAT FEATURE TO NO AVAILE CAN I PLEASECOMMUNICAT WITH AN ADVISOR SO THAT i CAN STOP GOING AROUND IN THIS VICIOUS CIRCLE!
Hello community!this is just a FYI, I have a Canada_US plan, unlimited minutes and 50GB data. Went to NY last week and the service is terrible. Dropped calls, intermittent available network, suuuuper slooooow data.... so the conclusion is: don't jump...
What a lousy cp
I have connected my aparment's intercom to my phone number and every time someone buzzes my apartment, they get "long distance charges will apply". How can I change this?
Hi, I want to cancel the service but also I lost the SIM card so that I can't get verification code to log in the app. How can I cancel the service in this case?
Hi! The provider and area I currently live in claims to have 5G service, but usually I only get 3G- occasionally 4G.Your map showing my address says it is 5G service.If I’m paying for the 5G plan but only get 3 or 4G service, how does Public Mobile h...
I ordered a SIM card for my new subscription last week and it still has not arrived in the mail. It should have only taken 2 days days.
How do I see old payments. I seem to be only about to go back 12 months. But last May and June, '23, so 13 and 14 months ago I was charged an extra $23.73 per month on top of my normal $16.95 that I automatically pay. I have no way of finding out wha...
I’m in process to change my phone.Here what i think it’ll happen. Pledge correct me if I’m wrong. If I have:— iPhone 13 / I transfer my old SIM card and everything will stay the same as my phone number, payment account and the plan.—iPhone 15 / I n...
Im currently on the 15 dollars a month plan for 250mb, and I saw a promo for 23 dollars a month where you get 6gb of data. For some reason I can't see this promo when Im logged in, and I cant find any way to upgrade. Does anybody know why?
Hello… I would like to get an eSIM. What is the process for the same?
I have monthly subscription $25 plan. I also have $15 in my available funds. I want to change my subscription to a new plan. Do I loose my available funds if I change my subscription?
Hi!I'd just recently bought a Public Mobile sim card; had to leave mid-activation, and made the silly mistake of misplacing the sim card while I was out.I paid for my plan, but before I could download the app and activate the card, I lost it - so I'm...
i used to own a business and the business name would appear on the caller id of the person i was calling. i since closed my business and i dont want that name showing up any longer. is there a way to remove it? thanks
why public mobile change my subscription by I didn't change.
I don’t think the porting has officially been complete. Is that why my primary says SOS and my secondary says my phone number? Also is it normal for chat agent link not to connect?
Has any had issues NOT receiving an eversafe ID. The service is telling me I have one but can’t find it. Can anyone help.
