downgrade 4g plan but keep number

[st52923]

I want to downgrade to another 4G plan next month, but the app doesn’t allow me to select it and can only keep the current plan. What should I do? also, i would like to keep my number even downgrade.

[BKNS27]

@st52923 

Login to your account and go to Subscription>Manage Subscription>Change Subscription. There will be a list of all plans you are eligible to switch to.

If the plan you are looking for is not listed then you will need to port out to another carrier then port back to PM as a new member with a new SIM.

[st52923]

how to port out to other plan and port back in to the plan want?

[Chalupa_Batman]

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@st52923 wrote:

I want to downgrade to another 4G plan next month, but the app doesn’t allow me to select it and can only keep the current plan. What should I do? also, i would like to keep my number even downgrade.

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Hello @st52923 

I can imagine how confusing it may be not to be able to change plans as  Public Mobile is a prepaid service. Sadly the only way to get the plan you want and keep your number is to port out to another service and then port back in to the plan you want. You just have to do the math to see if you'd save enough to cover the costs of multi porting.

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