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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Unsuccessful activation

I migrated from Kodoo to public mobile last night but now I can not receive or make calls, what can I do

Unsuccessful activation

Resolved! I can't seem to login to my account

Whenever I try to log in to my account, a page pops up and says "page expired this page is no longer available"Anyone else having this issue? I just activated my sim card last Friday I believe. Any info would help tremendously.

SIM card not recognized

Inserted SIM card but phone says there is no SIM card. Yes, it is facing the correct way. Any suggestions?

Account statement needed, and am no more on public mobile platform

Good afternoon Sir/ Ma, Pease I use to be a loyal customer to public mobile since 2020 until last year that I travelled. I can't access my account with my email and I need my bill statement for the year 2022. Please I will really appreciate if you...

Resolved! SIM card thinks it's from the USA not Canada

I can't make or receive all phone calls and most text messages aren't being delivered or sent. The recorded message when you call my phone says "your call cannot be completed as your plan does not include a US Roaming add-on"

Resolved! Sim card

I have purchased for my plan month ago, i still didn't get my SIM card shipped to my place yet. How can you get me a new sim card?

Data Uages

I checked my data usages for the last 7 days. Most data usages occurred at very early morning 12:20 -12:50 am.At this time, I am already in sleep. My iPhone is connected to home wifi. How was the data used? who and what used the data?

Plan changes

I had the 25$ plan with 2gb with a bonus 2gb. I now see that they changed the plan to 1gb. Shouldn’t the original plan I signed up with the 2gb with 2gb bonus be grandfathered in? I don’t sign in often so I just realized the changes.

Resolved! "Change plan on renewal date" Did not Apply

Hello All, I have selected to "Change plan on renewal date" for a different plan. After a couple of days I logged in to my account and checked under Payment, and it still shows that I will renew with the same plane on my renewal date. Does anyone hav...

I forgot my account

How can I create new account since phone is stopping working now. I can’t make payment now

Resolved! Activation Issue

Hi, I got error 821 while trying to activate my sim. I need a moderator

Resolved! Missed a payment

my preauthorized payment card stopped. So, I missed my payment. Now I wanna pay and get back the plan I was on with the offer.

Resolved! Upgrade plan

Trying to up grade my plan but it’s not going through any suggestions on what might be going on

Unable to dial out of Canada

I've tried all the different ways ( exit code + country code + number ) and I can't place the call. I have intl minutes so it's not an account issue.

Resolved! Cannot switch from base 3G plan to 4G--it just spins and spins, never activates. Tried last 3 days

Cannot switch from base 3G plan to 4G/$40 plan--it just spins and spins, never activates. Tried last 3 days, over and over.

Resolved! Charged twice on my credit card but no Sim card sent

Please cancel my order that I placed on March 13 . You have charged my credit card twice aand have never send me the sim card!!!!! Order no. 329500

Resolved! Porting from Rogers

Hi Everyone. Just ported my mom's phone from Rogers to Public. She can place calls, but cannot receive. How long does a port usually take to complete?

Resolved! Porting Problem

@members I missed the link to port to my new sim here,I need help with receiving a new link

Celluar service outage

Does anyone know what the current problem is with cellular service in eastern Ontario?

My data add on is not working

Purchased extra data and it is not showing up on my account. I have resigned in twice.

Resolved! Bonus minute

If I upgrade my plan will I loose my Christmas bonus minutes and data I haven’t used yet

Resolved! Phone not connecting to cellular network in Alaska. Worked fine last year, any tips?

I purchased a US Roaming and Data package from Public Mobile. It's been working decently throughout most of the USA but for some reason I have zero signal, no data and no service in Anchorage, AK. Any tips on troubleshooting? I've restarted my phone ...

Resolved! Lost phone activate new sim

Need to activate new sim thanks

Resolved! Port my number from Freedom Mobile

i want to Port my service from Freedom to Public Mobile .. Plz clarify the below1- Process to switch2- Do i get caller id, unlimited call conferencing, call waiting etc3- How do i trust that Public Mobile coverage is ll over canada because i travel a...

Resolved! Certified Pre-Owned Phone order cancel

I want to cancel my order for a phone

Not getting voicemail notifications since 'reset'

I wasn't able to use my phone, but texting worked...you guys helped me get a hold of tech support and they were able to 'reset' something on their end and my phone started working like normal again... EXCEPT I stopped getting voice mail notifications...

Resolved! port-out validation sms not received

Hi! I am trying to port out from PM to Chatr. It's been 1 hour and I have not received any validation sms from PM. Can you please help? Thanks!

Resolved! Please Help

@ ModI think I did the @ sign correctly to have a private chat with a Mod can you please advise, I wan to include my account info in a private conversation with a Mod. Issue is I lost my cell phone, I bought a new phone and a new sim card but I can't...

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