Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello community,sometimes I get a image text which I can't download/see, eventhough I'm on wifi, please advise if I have to use Data all the time, Thanks
HelloI am managing 3 different accounts for different members of my family and this week I started changing the default subscription they all had (3 different login name, same credit card on the 3 accounts). No problem for the 2 first ones, did it vi...
I want to activate my subscription on a new phone. I went to purchase esim and I did not get an email with a QR code. I can't bypass the connect to mobile network on my new Samsung phone. Can an email be sent to me with a qr code please. I can't inst...
I purchased a plan on June 24th using an eSim which includes 500 international long distance minutes and I have had issues with my long distance and am unable to call England. I just bought a sim card and changed it hoping that would help and it has...
I just had the issue with Rogers/Fido where they are no longer supporting OnePlus phones. If I transfer my phone over to Public Mobile will it also stop supporting the OnePlus11?
Have any of you ever wondered if you could an email to your phone number well all you got to do is put your phone number in and this :your number with area [email protected] doing this helped me receive some notifications from a courier service I wa...
duplicate thread: Please continue discussion in your existing message thread.
I would like to purchase add-ons for my trip to the US but I’m unable to access both the app and website. The app tells me to go to the website because it’s under maintenance but so is the site. The website says it’s down for maintenance from March 4...
Hello everyoneI am new here, and just switched from Fido to Public mobile. On YouTube I was provided a referral code when signing up. When I was setting up and providing information, on the screen it never indicated to put a referral code. Is it too ...
I purchase a subscription and activated my sim using the wrong phone. I deleted esim that got activated on the wrong phone. Now i cannot log into my account using the correct phone because it keeps telling me to key-in the code that keeps going to my...
duplicate threads merged
I had to leave public mobile years ago because every time I would come back from USA, my texts just stopped working altogether. I wouldn't receive any texts sent to my number for about a full day, sometimes longer.I never did get a solid answer as to...
Hello. New to public mobile , transferred number , my public eSIM is active and has signal, however I cannot enable iMessage or receive calls. Seems like the port is stuck, how do I correct this thanks in advance
Hello thereI have beed trying to py for my subscription with my debir card but everytime i input all my details a message pops up saying credit card validation failed try again or try another cardplease helpxxxxxxxxxxxxxxxxxxxxxxGabriel xxxxxx
Hi,I am a new customer to Public Mobile and transferring from FIDO. I began the process of number transfer at 130PM but now it's 8pm and I have her to receive a text message from public Mobile confirming my number transfer nor does my calling work on...
Ive not had any phone or internet service for days. chat bot keeps asking me to sign in to submit service ticket but link just goes to sign in to community. Where can one get any concrete help?
Is it possible to suspend an account for a period of time to retain the phone number? Or is there a cheap plan with no data just to hold the number? Thanks.
I am trying to complete the set-up of my phone/Sim card/phone number. It says it needs to confirm my ID, and will send a code to my new phone number, but the code never came in, and there is only a resend code option, no option to change it to an ema...
Texting works but I cannot receive or make calls. There is no ringing and goes to message box. However, I cannot call the message box to received the message. Android 11 on Pixel 2.
I am trying to transfer my number from chatr to public mobile, it says that my number is transfered successfully but i cant receive calls but i can make some. Can someone help me? Thank you
I’m experiencing an issue with my Public Mobile number where I am unable to send text messages, especially to short codes or business numbers related to job applications (such as Amazon, Walmart, and Wayfair). Each time I try to send a message, it fa...
Once i enter my email and password on Public Mobile website, it takes me to a page where i cant see my billing or invoices. I tried clicking on my account, but circles back to the same exact page that shows no billing or invoices....not sure why or h...
I just got my sim in the mail and finish creating an account and put the sim in my phone. Voice calls and texts work but mobile data doesnt work. Can someone help me fix that?
If I buy data add on July 10 and do not use all the data, and my subscription renewal date is July 20. Do I lose my data or is it still good for 30 days.
Hi—I'm in Saskatoon using the Public Mobile app and I can't find the $19/month plan. Is it still available for new customers?
How do I stop getting someone else's calls and texts? This person could have been the previous owner of this number.
My old phone numbers message app is not working anymore(fido 3G issue), so i can not receive the 6-digit code. what can i do with situation.
I've been waiting for 10 days with absolutely NO responses from Public Mobile regarding my port-in request. No tickets, no emails, no calls — just an AI chatbot that doesn't help.How can i deal with this?
I have one account with 2 different phone numbers. One for each of my children. I can only see one phone number under the account? Yesterday I got a message for the account I couldn't see and I updated the payment method but my daughter still cannot...
