Hi Community, We are aware that some of our customers have been experiencing data-related issues. Our teams are actively investigating intermittent data issues affecting some customers. If you are having problems connecting to your mobile data servi...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi all, I've noticed a few posts where others signed up for PM then ported their number from previous provider to PM via eSIM and they did everything correctly (replied YES to number port text, received PM welcome email with QR code and set up eSIM o...
Hello, I just gave my credit card info and subscribed to your 29$month deal, but I have not been able to activate the account and transfer my old number. Meanwhile I have decided to stay with old provider with a prepaid plan. So can you please cancel...
Anyone experienced service interruptions? Every single time I make or receive a call I hear this high pitched tone and the person on the other end can't hear me. It will continue to cut in and out the rest of the call. My data has also been intermitt...
Since several weeks I get voicemails from a strange sender, but no phone calls. How is it possible and how they get my phone number ? I like to block this sender or report them as spam
We have 2 phones with 2 different numbers on the same account. You only show 1 number in the account. How do i get the second phone included on my bill
Dropped calls happening the last two weeks.
Don't have access to their phone number. It asked me to verify my account need to cancel this account.So it then charge my bank card, no more
Just received my new SIM card. However, after entering the SIM card number it shows the number was already in use. I can't continue to activate my subscription. Please tell me what should I do now? Thank you
Signed up today. I was on 5g in Guelph Ontario. I came home from work to Fergus Ontario and have no service here
Hi. I signed up for new PM account tonite and entered payment details and my cc was charged right away. I never received an activation email but my account is active when I log into the website (not the app!) when I go into the app it says my subscri...
Looking to switch from Fido. I bought the plan that I want online, and it says to download the app to finish up.Download the App, go to log in. It takes me out of the app to the Log in and Password page. Tap on the log in and nothing happens, my iPho...
Hello!Can anyone explain why I have so many outgoing calls to 1-587-580-4001 that I did not make? There is also an issue where it seems like phone is using data especially at night last 11 pm or in the morning before 5 am. Can someone explain why thi...
Hi thereMy current subscription is only 4G 23/mo.If I change it to 29/mo, will it enable 5G?
Hello,We have just the most basic plan, and haven't done anything since the plan changed nearly a year ago from monthly credits being applied re auto paying, tenure and referrals...other than continue to have automatic payments happening of course! ...
I'm trying to activate a new account. I have not received the text from my existing provider Bell mobility so I can't move forward.
I'm alone new customer and I can't receive any calls or messages
How do you get by the Ever Safe verification code when it's being sent to a phone that's broken and you want to replace?
Anyone else seeing 3G after iOS 18.4 update. Or doesn’t connect to anything else….
I need help!I have signed up to a new service provider, Freedom Mobile, and want to port my number out, and cancel my Public Mobile subscription.Freedom Mobile has sent the request to Public Mobile 3 times, but I have not received any SMS text messag...
Does anyone have any help with setting up a brand new unlocked Samsung S25 plus with Public? I've gone into transfer sim but nothing. It says to reach out to the carrier. It can't be that hard, can it be? I've done it with an iPhone easily but not s...
I got a new SIM card from PM and activated my account around 24hrs back. Since then I am able to make calls and use data. I am unable to receive calls, also not able to send and receive sms.so out going calls - workingdata - workingincoming calls - ...
I am attempting to port my child's number off the system. However I am unable to generate an invoice or see my address attached to my profile. Both of which are required to port out. If PU staff person could kindly help me. I will delete this post ...
Hello Community,I am doing my tax and I need my expenses for phone bill. I can not use the invoice history for the past 12 months, which mean I cannot get my invoices for January 2024 to March 2024. Does anyone know how to get older invoices? Thank ...
I want to renew my subscription, but it won't let me?!!
could i please get a breakdown for the $21.66 charge on my credit card today april 01/25 ?thanks
Need help transferring my number for TEXTME
Hi everyone,A long time ago (September 2023), I bought a Public Mobile SIM with a three-month phone plan. However, I was never able to activate it because the process required access to the Canadian Play Store, which I didn't have, and this was never...
How to stop them. They always use different number
I call my cell number (nonamemobile SIM), and my phone does not ring but ends up going to someone else's mailbox. Plus, I dial my home number and it goes to voicemail. Help.
