Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Canadian operators have started implementing STIR/SHAKEN, which is a new method of authenticating incoming caller ID.Normally we should never trust incoming caller ID because it is very easy to spoof by scammers.However, with STIR/SHAKEN, newer phone...
Took a look of my points history,how come I didn't see $1 of points back ($20 plan).any one same?thx
PM charged my card for 33.60 for US roaming and is showing a credit balance of 30.00 but won't let me purchase new roaming. also, 0/15 days still showing on expired roaming. This has happened several times before. Terry
I have 1 very quick question.I joined very recently with Public so try to understand if this is a prepaid service or postpaid service?
I just noticed I was double billed on February 19th, 2025. I was hoping one of the charges would go away on it's own but it's been almost a month. The overcharge was for 38.08. how do I get this cleaned up?
How do I subscribe another phone number under one account?
What's my account number?
I'm trying to open a public mobile account, and it says I need a public mobile sim card. But the links to take me to the place to purchase one online or the list of places I can buy one in person are both deactivated. Anyone have any suggestions? Tha...
I cannot figure out why the Feb. 19, 2025 payment did not go through and I can still use the phone.
how do i get a refund? they charged me the same amount 3 times
Not really a question, just a positive comment and an observation. Recently returned from Mexico. Using my phone in Mexico worked great. No problems at all. Made one ooops, and called a friend in the USA, which i believe is not free. and after diali...
Hi, my phone plan did not renew today. I have no idea why. We have tried several payment options and all have failed. What would you suggest I do?
I did yesterday add the $ 20.00 voucher and today my phone is suspended !!!!!Vocher number is xxxxxxxxxxxxxxxxx
My subscription expired and I couldn’t activate or do anything, it’s asking me to pay again ? Either resume the services or refund. I don’t wanna continue like this edited by computergeek541: inappropriate language removed as per terms of service
we are planning a short trip down to the US. does the roam add-on allow me to call my home from the US? thanks.
Hello, I am just needing to buy another esim. But this site will not allow for me to get into my account. I have been a customer for a few months now, and there's no where to access a simple esim purchase for my new iphone 14pro. Ive tried all the 'c...
Hi I found the catalogue but I just want to use my points towards paying a bill. What are the steps? Thanks
I typically pay 127 taxes including. For a 90-Day Plan. I see that next billing cycle I will be charged upwards of $200. Why????
Hi purchased new phone and picked up a sim card from Koodo cause I didn't want to wait for snail mail. Went through all steps and set up new number. On the app everything says account active. But sim won't register on network. Son in law put his sim ...
Hello, I few question about my subscription and about the promo offer what I got.1st question in my promo offer it says 1000 international long distance minutes. That’s means every month? And which countries are included? On the website I saw China, ...
I got a new iphone. How do I transfer my public esim so I can keep my phone number?
I need a to transfer my phone number to this phone but idk how and I don’t have my other phone
How do i change my email address associated to my account
Hi... my brother was recently texted offering an upgrade to a $29 20GB Can-US-Mex plan. I didn't get a text offering this plan but would like to upgrade to this plan as well. I am currently on the basic $15/mo plan. How can I get the text message w...
MMS requires to enter your phone number when going to iMessage. Then I go to settings, click My Number, add the number but cannot save the phone number
I was wondering are any of these new plans offered by public mobile unlimited data. Example if you go over your 60gigs on your plan will the data continue just at a reduced speed?
Has anybody experienced bad wifi connection when switing to public mobile? I have never had an issue on my phone when at home until I switched to public mobile. Not happy.
Hi. My account was closed & transferred to a new server. Am unable to log in to disable autopay & remove credit card info & request credit for unused portion of last payment made. Have also called 18554782542 to no avail. Also unable to send a messag...
Why is this account still open and linked to my old canceled phone? How do I make sure this account is deleted? I had unsubscribed from last year.
