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Resolved! Port Number Text Verification Text no More?

Yesterday, I was told by koodo service that if you are porting your number between telus subsidiaries (telus,koodo,public mobile) that there will not be a text to confirm anymore? This is supposed to be a brand new change. Can anyone confirm this? I ...

Pbubbly by Good Citizen / Bon Citoyen
  • 12 replies
  • 1 Bravos

redmi 6 - 3G doesn't work

Hi,I just joined PM. I'm on the $25 plan. My phone is redmi6. I've looked at the phone compatibility & I don't see my phone on the list. nevertheless, I've search previous threads and it seems that redmi6 will work on 3G bandwidth. But I'm having a p...

Johanghaz by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Resolved! Return my phone

I would like to return my phone for a refund. I am within the 30 days of purchasing it

1948 by Great Neighbour / Super Voisin
  • 7 replies
  • 1 Bravos

Resolved! Ported number isn't active yet

I ported my number over from a different carrier over 24 hours ago. I got the text and said YES to authorize. The number is not active on my old phone (and Telus has confirmed it is not longer active with them as of yesterday) but is not active on my...

KPH by Good Citizen / Bon Citoyen
  • 13 replies
  • 0 Bravos

My account

I forgot my account password 

Remi3 by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Resolved! Can I get the call history and texting history from the website?

Hi, I just want to buy a SIM. I want to know if the phone numbers are shown on the call history and text history which I can get from the website. Thank you. I want to see the incoming call numbers. And also I want to see the phone numbers I am texti...

ling1104 by Good Citizen / Bon Citoyen
  • 13 replies
  • 1 Bravos

Resolved! Refund Ticket issue.

This keeps coming up when I tri and submit Ticket. And original moms have gone missing.    

Jet71 by Good Citizen / Bon Citoyen
  • 3 replies
  • 1 Bravos

Resolved! My phone minutes are not available to me

Hello, Almost every time I go to call someone (locally 99%) I get a message that says I have no minutes left. This could be any day of any month when I have not even made a call for weeks and weeks! I am supposed to have unlimited calling both locall...

Rlq by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! Receipts question…

I require receipts, for the entire year, for both of my Public Mobile cellular accounts. How can I obtain these? Thanks guys.

TMS by Model Citizen / Citoyen Modèle
  • 5 replies
  • 0 Bravos

Resolved! New Rewards Page says "Account Suspended"

@J_PM What course of action should I take? My Rewards page says Account Suspended. Should I just ignore this message? All my services are working. I am not up for renewal. My self service page looks fine.

JoyLuck by Mayor / Maire
  • 17 replies
  • 2 Bravos

Resolved! New Rewards Points Program

I have logged in to the new “My Rewards” site and my account plan cost is incorrect (by over $20 a month). I don’t want to enroll and have a new plan applied. Everything looks good under “My Account”. Anyone else experience this or have issues after ...

jennlines by Good Citizen / Bon Citoyen
  • 9 replies
  • 0 Bravos

Resolved! Charged for services after porting number

I ported my number to another provider. I had auto pay enabled before hand but given that I have left the service, why am I getting charged still?

Tayip9 by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

Resolved! Need to have acces to my public mobil account

Hi I tried a few time over the past year to access my public mobil account with no success I tried to chat with simon... no result.I need to retrieve my password It says today after the first try, You’ve been logout Thank you for your help

Anniebou by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Resolved! SIM card issue

I activated my SIM card last night but it doesn't work. My credit card wa charge with the plan amount but sim card doesn't work.

amynguyen12 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! my reward account and new point program

just realized that my reward is on separate login, not impressed this way, why we need this inconvenience to register another account to remember log in info?question about new program, for new account in the future, there is only one 5% reward? that...

yackinlyn by Great Citizen / Super Citoyen
  • 8 replies
  • 0 Bravos

Resolved! Suspend plan

How do I suspend my account/plan?

leahf by Great Neighbour / Super Voisin
  • 12 replies
  • 1 Bravos

I did have this question

As I am on the Old GF 90 day $150 plan Currently my rewards are as follows:$15 for Loyalty$6 for Auto-Pay $3 for Referral of a friend Will I get less, same or a tiny bit more if Crossing the Aisle to the Dark Points of the Plan? Better to make an Edu...

makkahn28 by Mayor / Maire
  • 14 replies
  • 2 Bravos

PROBLEM with My Rewards page says "Account Suspended"

@J_PM Hello, I logged into My Rewards page and it says "Account Suspended". This must be a bug. My phone is working.What needs to be done to have this disclaimer removed? Will Public Mobile fix this bug in the back end automatically? I do not want to...

account suspended.jpg
Hollister by Great Neighbour / Super Voisin
  • 3 replies
  • 1 Bravos

Account Suspended?

Is anyone else seeing Account Suspended in the new My Rewards page? 

JK8 by Mayor / Maire
  • 5 replies
  • 1 Bravos

Resolved! Public Point?

If old customers switch to Public Point, do they lose current loyalty, autopay, referral reward?

yanzhiqiang by Deputy Mayor / Adjoint au Maire
  • 17 replies
  • 1 Bravos

New Login page

Is this the new log in page? Or just for rewards and new customers? It makes it sound like you automatically switch to the points program by logging in. Clicking on my account above brings you to the regular log in page.