Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

We’ve noticed you have an active Public Mobile service and would like to confirm your full access

We’ve noticed you have an active Public Mobile service and would like to confirm your full access it requires me to enter verification codes. but I don't have access to my number since I haven't completed the process.

Resolved! Transfer my number to Public Mobile

Hi,I need assistance transferring my old phone number without using the Public Mobile app, as my phone (ALCATEL onetouch) isn't a smartphone.Thank you.

Resolved! If I get a plan now, can i wait to transfer external phone number for a couple months?

Does it matter how long I take to transfer my phone number in to Public Mobile as long as I keep my previous carrier account open until then?

Message: you have lost data connectivity because you left your home network...

I'm getting a message "You have lost data connectivity because you left your home network with data roaming turned off." I m not able to use data, yet i can make and receive calls. This happened at noon when i crossed to the US from Canada.i have a U...

Re: eSIM now available for new & existing subscribers!

my esim shows public mobile but unknown number and can't make calls and recieve.

No SIM for 2 weeks. Put in a ticket. No follow up. Tried chat. Agent disconnects immediately

I get in the cue for live chat and I get kicked out without even speaking to the agent. I don't know what to do. Filing a credit card dispute and not singing up for public mobile.

Resolved! Referral

How do I view the list (if available) of people or number on my referral?

Unable to connect to any network while overseas

Hi,I am in Hong Kong and when I turn on primary voice line, I got no connection to any provider. I have another data eSIM but I want to be able to receive texts. Does Public Mobile voice/text roam with international carrier?Thanks.

security code

when I sign in to my account, the security code goes to my old , inactive phone nr.

Email address not accepted

Trying to get set up, but Eversafe doesn't recognize my email address. I believe it's because the Top Level Domain is uncommon....it's not a .com or .caHelp! I don't want to have to open up a generic Gmail account just for one service....I'll never...

Resolved! My SIM card Status shows: Mobile network state Disconnected

To anyone there who can explain it to me,Hi, there! I have been having THE issue ever since I became the user of PM: 50% of the calls go to my voicemail box WITHOUT ringing. I've tried everything I could think of: ensure airplane mode is not enabled...

Account for Jack M

We cannot access our account through the app or online. When we sign-in, it asks to complete activation (even though the account is already active and has been for years)When we try to complete the verification, it asks to choose a new number which w...

My service is not working but plan and payment is done

I am unable to access my account. Need service again

Log in

When I log in I am confronted with the activation page even though I am a current subscriber. I cannot access my account.

Resolved! referrals

My brother Robert referred me to the service, but I did not make use of his referral code. Can I still identify him as the person that referred me to Public Mobile? I just activated my subscription within the last hour.

No button ‘Add Funds with Credit/Debit Card’

I dont have button ‘Add Funds with Credit/Debit Card’ , but I need to pay with my card

Request for cancellation

I have ordered a public mobile subcription on november 9th. It promised to arrive on november 19. Now it's november 16. Considering that it's weekend now and the SIM hasn't shipped yet. How do I ask for cancellation and refund ?

Resolved! esim on new iPhone

Just got a new iPhone, how to move the existing esim over?

I need a new phone.

I need a new phone and PM don't offer them, is there an offer for switching to parent company Telus?

visa charge that has nothing to do with my mthly plan

I was charged an amt to my visa which has nothing to do with my monthly subscription. How do I find out why this was charged

2 charges

Upgraded subscription on renewal date but charged for old subscription as well

Slow data on bell tower

Hi I'm having an issue on bell tower at st Alexis des monts. At home st hyacinthe no issue Thanks

Can’t get internet on 4G

Why won’t my iphonecSE (3rd gen) cinnect to internet on 4G?

Got a new phone but connot use my data

I had a very old phone (Galaxy Rugby SGH-I547C).I was not using data with this phone since I joined public mobile because it was old and outdated, just used calling and text.Just got a new phone this week but it cannot access my mobile data. Could my...

Apple Watch

Hi there, I bought Apple Watch and I’m wondering if public mobile support Apple Watch services. I also, bought e_sim but I don’t know how to use it in with this carrier.Thanks

No network

Just couple of days I switched my husband’s phone to public mobile because I am so happy with mine. I was wrong. His phone does not get the network. We tried on his phone and was told to buy a new eSIM which I did twice. Still no result. Please help...

Can I get a bill extension

Is this possible at all? I need 3 days til I get paid.

Network connection

Problem with the network. Can't get connected. Bought e-sim twice but still can't get the network

Resolved! Sim Card

Where to buy sim card?

Resolved! not receive incoming calls

This is my first day with Public Mobile. So far it is working well. But I notice I am not receiving incoming calls. Not sure what else I can try other than reboot the phone. Please help

Community

Forum Posts