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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 26078 Views
  • 139 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 37925 Views
  • 185 replies
  • 29 Bravos

Resolved! eSIM

I'm a new customer. I have been trying to install eSIM. Unfortunately I get the following message: "Unable to Activate eSIM". I have sent a message to "CS_Agent" 3 hours ago. I have yet been contacted. Is there any faster way to get in touch with som...

Emile8 by Great Neighbour / Super Voisin
  • 677 Views
  • 4 replies
  • 1 Bravos

Anyone help pls

How can I know my account number?It’s argent and also I want to call an argent to ask my account number any one know?

Sadiyaali by Great Neighbour / Super Voisin
  • 545 Views
  • 6 replies
  • 0 Bravos

Past 5 hours still SOS signal

Im a new subscriber and did the number transfer. Im using sim on my old provider and esim for PM. I reboot my phone yet it still says sos. @CS_Agent 

Carena by Good Citizen / Bon Citoyen
  • 1019 Views
  • 13 replies
  • 0 Bravos

No service on old provider Rogers and new public mobile

I did a new subscribe to public mobile and transfer my number from Rogers last night. I got a text from Rogers and did authorized the transfer.  Today my Rogers sim and PM sim neither of them working (it's been 16 hours). Tried with different phones ...

TL90 by Great Neighbour / Super Voisin
  • 351 Views
  • 4 replies
  • 0 Bravos

Service

Hello, why when I  add 1 800 number to my contact list the system adds an additional 1 infront of the phone number which makes like 11800....then rest of the 7 numbers of that particular number.  This happens with any out of city phone number and any...

champa1 by Good Citizen / Bon Citoyen
  • 323 Views
  • 3 replies
  • 1 Bravos

Canada- Us plan

If I purchase the Canada - Us promotion plan of $40 / month will it matter if I am in Canada or Us when I call, text, etc. to Canada or the Us.?   Or do I need to add on US roaming.

Sav60 by Great Neighbour / Super Voisin
  • 657 Views
  • 5 replies
  • 0 Bravos

Customer retention

I have been a customer 3 years - my daughters phone - want to upgrade the plan but  the plan I want is only for new activations - - Don't they offer plans to long term customers to keep them happy?  I can't even speak to a human to negotiate?  I am h...

LoriLK by Good Citizen / Bon Citoyen
  • 968 Views
  • 10 replies
  • 0 Bravos

Resolved! Network compatibility for my new phone

Hi,I recently bought a new phone and wanted to know if the network connectivity will be good on it or not.It is a Xiaomi 14, more specifically the chinese variant. It operates on the following 4G frequency bands: B1 (2100), B3 (1800), B4 (1700/2100 A...

gexo173 by Great Neighbour / Super Voisin
  • 1033 Views
  • 5 replies
  • 0 Bravos

Regard subscription change

Good day,  I'm considering changing my subscription (CANADA-US PROMOTION 5G / $40 / 75GB).I'm wondering if I can use 5G data in Canada and the US with no any other fees when I travel with the new subscription.If so, I will change immediately.Thank yo...

Jinuk by Great Neighbour / Super Voisin
  • 363 Views
  • 3 replies
  • 0 Bravos

Number transfer

Received a text message saying public was having trouble transferring my number because an incorrect ESN/MEID.  How do I remedy this

Johnsenisi by Great Neighbour / Super Voisin
  • 193 Views
  • 1 replies
  • 0 Bravos

Data speed

Since 2 weeks ago im getting bad speed even with 4 bar on LTE is there something I can do to fix that? 

Screenshot_20240224_125006_Speedtest.jpg
OlivierR by Model Citizen / Citoyen Modèle
  • 308 Views
  • 2 replies
  • 0 Bravos

Switch to the US and Canada plan

 I am a recent subscriber and want to switch to the US and Canada plan, do I need to move to another provider and then resubscribe to be able to get it?

ellafacebk by Great Neighbour / Super Voisin
  • 456 Views
  • 3 replies
  • 0 Bravos

Add on

Hi..I purchased an add on yesterday morning and it's been 24hrs and it's still not been activated.  Ticket has been submitted...Did I miss something I should have done?

BJ69 by Good Citizen / Bon Citoyen
  • 431 Views
  • 4 replies
  • 0 Bravos

Data

Why is my data not working when I’m not near wifi ? 

AngelaSears by Good Citizen / Bon Citoyen
  • 760 Views
  • 9 replies
  • 0 Bravos

6 digit code

Not receiving 6 digit code on Samsung s20 fe? Just switched over.

Elizabeth27 by Great Neighbour / Super Voisin
  • 466 Views
  • 4 replies
  • 0 Bravos

Resolved! Sim Transfer

I keep getting a request to transfer my provider for my Sim, but I didn’t request a transfer.  

kledso by Great Neighbour / Super Voisin
  • 423 Views
  • 4 replies
  • 0 Bravos

Stuck at step 6. Subscription not activated

I have Samsung flip 3.Tried esim method, but I am stuck at step 6.'Subscription not activatedsomething did go right while activating your subscription.'I can't do anything through my phone. 'Contact us' just links to empty browser window, so can't ge...

NancyPark by Great Neighbour / Super Voisin
  • 604 Views
  • 5 replies
  • 0 Bravos

Number not transferred?

I requested a transfer from Freedom. My line with freedom is still active and my number is on both public and freedom somehow. When I dial/text from either public or freedom, it shows my original number. I don’t think the transfer has gone through su...

austinh587 by Great Neighbour / Super Voisin
  • 254 Views
  • 2 replies
  • 0 Bravos

Price Matching

Looking to port to Freedom for the 34$ CAN-US  50GB plan, as we do lots of cross border travel. Will Public price match for existing customers? The 34$ 50GB CAN-US plan appears to only be available for new customers. 

Ott2023 by Good Citizen / Bon Citoyen
  • 488 Views
  • 4 replies
  • 0 Bravos

90 day subscription option on the new Canada-US plans?

Is anyone seeing an option for 90 day plans for the new Canada-US promo plans? It says on the subscription plan page: "Choose the speed and subscription that's right for you. Save more with a 90-day subscription" but when I select the 40$ plan, it do...

kennorl by Great Neighbour / Super Voisin
  • 608 Views
  • 5 replies
  • 0 Bravos

My iPhone shows SOS

For the last two days my iPhone shows SOS. Billed pay and no payment issueReset the network and restarted the phone a few times Phone: iPhone 12 mini

Jacob241 by Great Neighbour / Super Voisin
  • 726 Views
  • 7 replies
  • 0 Bravos
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