Transfer failure

[Marie33]

My account is activated but my phone doesn’t work

[Marie33]

The support agent was finally able to complete the transfer procedure for me.  Phone is finally working.  Thanks for the help

[hTideGnow]

hi @Marie33 

can you make outbound calls? data work?  if nothing work, it is not a transfer problem but account setup.  Please ask PM support agent to check,  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[slusagm]

try reboot the phone.  If still not working, ask PM to help.  Since your line is not working, I don't think you can submit a Chatbot ticket, so , just message them:

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Handy1]

@Marie33  Have you tried rebooting the phone ? Try that first and test . If you need support here’s the link for them 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437