Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello i bought the 300 international minutes add on. Is there an expiration date or do i have access until all the mins are used ?
Can you help me to change my email on public account ?
Please reach out to me regarding billing error. Can the moderator please message me.
Today, I went into my account. There was a note on the overview page. It said that my service was on hold. But I had never made a request to hold my service. Moreover, I was on automatic payment monthly. Could anyone tell me what was going on?Thanks
@CS_AgentHow can I get an invoice (PDF) for each month since I started service a year ago? The web page says one can get an invoice for past 180 days but once logged in I only see last 3 months (trying to change page at bottom does nothing)... please...
I am considering upgrading my plan but worried that I will lose the rewards I have gained over the years, what happens to my rewards? Do they stay?
Haven't recieved my sim ant put a service ticket in because i dont have order confirmation number I paid gor it Oct 10 2023 and still have not got it how do I get ahold of a customer service person
I made this account to set up a phone number for a family member that needs help setting up cell serviceevery time i click the plan they want it says this:WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.This may be due to a system error, please go ba...
Where is the 50 gb Canada-us for $45 plan?I get the email about it but I can’t find it anywhere!?
I tried signing up to Public today with the $50/month US/Canada plan. After entering my payment information, the credit card was processed and payment of ~56 dollars was made according to my bank.Yet Public notifies me that an Activating error has oc...
I lost my phone recently and I bought a new one with a new Sim card, but cannot access my account without having the phone code through eversafe, I'm unable to get code due to not having my old phone anymore and would like to be able to access my acc...
Hello,Everytime that I tried to make a call, it drops. I had a hard time looking for solutions. Thank you.
I’m am trying to put my account on the 90 day hold but the instructions say to go to payment options tab in my account.. There is no payment options tabGetting very frustrated with Public Mobile.
I keep getting SMS texts saying I've used 95% of my data.Samsung Galaxy A8 is showing 557 MB of mobile data usage out of 2 GB. (the 2GB is from an older previous add-on, but my phone is still showing it)But my regular account plan is for 250 MB. I a...
I think we should get more than 1 point for community rewards when it's so high to receive any rewards! Like maybe up it to 2 points per task completed etc.
Hi All,Recently my PayPal was hacked. Luckily the bank got my money back and I cancelled PayPal. However, the person who did that somehow was able to get verification texts. I now seem to be unable to get verification txts to my phone and fear this h...
I paid for a sim to be sent and the $45 dollar plan I paid via cc which I was charged for, but I never got a confirmation or email with info of arrival date.
I can’t receive calls or texts
I can’t receive calls or texts
I just created a new Public Mobile account, and instead of porting my number (which has already caused me over a week of issues) I opted to select a new number. It seemed to go fine, but now for some reason I have both numbers showing up as options o...
Hi there. This plan is currently being offered in the Announcement section yet I can't find it anywhere. Can someone please share the link to this plan?Thank You.https://productioncommunity.publicmobile.ca/t5/Announcements/Limited-Time-Sale-Extended-...
If I get public mobile 4g plan for Mother. Is coverage strong, Oshawa, Port Hope & Coburg area?Both calls, email, SMS and MMSThank you
Hello, I recently upgraded my plan from the basic option to the $39 plan, but it hasn't reflected on my account yet. Could somebody know when the new plan will become active?
Public Mobile is emailing me telling me to activate my already active account. Don't know why this is happening, but it's the 2nd time now.Can a customer service agent stop this from happening?Chatbox to contact customer service agent isn't working f...
I will be using my Public Mobile plan (with sim card in my iPhone) while travelling to China and HKSAR, will I be able to receive calls (talk)/ text messages originated from Canada?
I have my card on my daughters account. I can get into my community to try to get help to have it removed. We cannot get into her community to ask for help. Am I right to understand only a moderator is able to remove or change? Wow that seems silly. ...
How do I get in contact with a moderator ??? It shouldn’t be this hard …
My brother has lost his phone but cant sign in to his account to cancel his plan because there is no other way to sign in with his account. It sends a code to his phone but his phone is lost so he cant enter the code. how does he cancel his account?
created public mobile account and cannot log in.- created account with old phone number and was unable to port number over- public mobile created a new phone number and cannot log into my account as a result
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| 355 | |
| 216 | |
| 198 | |
| 158 | |
| 136 | |
| 120 | |
| 97 | |
| 95 |
