Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
@J_PM For those on the legacy referral rewards they can tell how many referrals they have. There is a list of the last 4 digits of the phone numbers. Those on the new points system for referrals have no such list and makes it difficult to see who has...
I lost my phone
Hello,whom I should contact with? Now my phone is in SOS state. thanksJennifer
Last week, I signed up for the $45/mo plan and created an account, but I am unable to complete my registration. When I log in, there are two options: "Resume Activation" and "Go to Login Page". I've tried using both, but each time the website asks fo...
i am transferring my number from another provider to public mobile, i found this documentation:https://www.publicmobile.ca/en/on/get-help/articles/transfer-your-numbermy phone has two IMEI numbers, when transferring numbers does public mobile need th...
Hi, Previously i have taken calls to Sri Lanka. But after i changed my mobile device i can not take calls. But still my IDD bonus showing 489 minutes left. and also I have redeem the reward 300 minutes international minutes. But still i can not take ...
i created a public mobile account but i cannot log in, and password reset does not work. when i open my account i get this page:if i click "resume activation" i get routed to https://identity-np.cloudapps.telus.com/ where it asks me to log in again b...
Hi, I have just installed a new SIM card into my phone, got a new phone number, but cannot get an OTP verification code that the system sends to my new phone number trying to verify my identity to give me full access to my account. What have I missed...
This summer, I came back to my home country and had to deactivate my account to not waste money on non-using subscription. I was planning to disable auto-pay for 90days since my account will be disabled after that. However, i missed the date and now ...
The voice message icon will not go away. I have no messages. Can someone help
Need help setting up account.
Good day allI have received 3 automated phone calls, emergency callsWarning me that I will lose my services shortly or soon!!! If I want to know the reason in English, I should press 1 --> which disconnect!! Anyone know the reason or if I should do s...
So i went to change my email and accidentally changed to the wrong one... now i am unable to get the email link to reset my email back to the original right one...it doesn't make sense to ask me for my phone number... to just send me a link to my ema...
Good Day,I purchased US roaming Add-On yesterday and arrived in the US today. Do I need to turn on my roaming or should it just automatically switch over to T-Mobile?Thanks
I got data from my rewards, but the data isn’t working. The regular data is working fine.
Hello,I'm trying to activate the call forwarding by *004*xxxxxxxxxxxxxxxx# and getting the error "Call forwarding MODEM_ERR".Does anyone have idea?
Subcribed to 5G speed plan and using samsung Z fold 3 but cannot connect to 5G network. Can only get 4G+ at the most, frequently get H connection. And help?im in GTA
I swapped my number from physical sim to esim. Esim is installed, but activation failed. Can someone please help? Thanks!
I paid my phone on august 18th, it's now august 19th and I have no cell phone services. My bank account shows it went out and the website for Public Mobile shows it was paid...But I have no cell service. It shows full bars, but says I have no service...
Hi Everyone,My friend wants to subscribe to Public Mobile and is asking if his previous phone number from another provider (rogers) can be transferred over to PM. Thanks
I have been trying all day to update my credit card info but every time i have attempted to it says "i'm sorry we are having troubles right now please try again later. I went to the community and i tried waiting an hour clearing cookies, data etc tha...
is it possible to get a list of calls from a specific number
do we need to set up a certain APN to use Public Mobile’s Data?
I checked my data usage. It always happens in the middle of the night while I’m home and with wifi. Anyone knows why?
Received a referral code from a friend which I entered when subscribing to Public Mobile. This was back in October 2022. He recently told me he did not receive the reward for the referral. Can this be corrected ?
My current plan is for a 3G phone. I want to buy a 5G phone and switch to a 5G plan. Can I use the same sim card or will I need a new one?
I was running low on data and had one day left, so I changed to a higher plan for an immediate start.I was charged ~$47 and went to verify the change. My account now shows only the remaining data of my old account, but with a new month starting yest...
Need a live, human being to activate my account. No phone number or other method of contact so here we go. All self-help options have failed and loop. No option to continue with self-help.
How can I retrieve it
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