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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

$34 Roaming Plan? Change and then Change back?

Hi, does the $34 plan allow roaming in US? If I change my plan to that one, will I be able to go back to my current $24 plan (which doesn't include US) next month?

Subscription Not Activated - Koodoo to Public

I'm running in circles with this and really need some help. Bought SIM from Telus storeStarted account onlinePaid for subscriptionGot to step 4 on the website. Finish setup, Payment complete. It says sim is on the way, even though I already have one....

Resolved! How to activate if APP doens't install on my device?

I've just subscribed and got the confirmation email, BUT it seems the only way to activate is via an Android app that is not compatible with my device?If I can't activate, I will just cancel the whole thing and trash the useless SIM.Can't get through...

Re: Subscription trouble

I'm having the same *bleeping* issue with the last step. It tells me to contact customer support and when I click on the *bleeping* chat button it goes to a blank *bleeping* web page that never loads.I NEED help!

I want to cancel the service

Hi Support team,I ordered public mobile sim with deal of $34/month. But few hour later i decided to stay with my current provider. I have not yet received the sim in the mail, and have not avtivated any number. Public mobile did asked for my credit ...

How can I cancel my service when I no longer needed?

I have trouble login to my account. How can I cancel or unsubscribe my service with Public Mobile? Thanks!

Calls go to voicemail

Hi why are the calls going directly to voicemail?? My phone doesn’t ring

Number transfer

How can I transfer my public mobile number to another carrier?

Subscription trouble

I can't complete my subscription and need an agent but none are available

Resolved! Iphone Voicemail issue

I just transfered 2 accounts from Koodo to Mobile, one works fine the other ... nope !Issue #1 : I get the error 1034 in trying to fetch the greeting in VoicemailIssue #2 : When I use text it acts like it does not know it is an Iphone, the videos sen...

Resolved! Community points

How do I earn points in the community? I joined public mobile before the switch to the new points system and am trying to decide if I should switch or not?

FIL can’t get in account to update payment

My FIL was trying to update his expiry date on his credit card and is now in a loop of having to reactivate his account. He’s tried reaching out to an agent and no one has gotten back to him. What steps does he need to take?

Subscription not activated

Hi,I was trying to transfer my phone number from rogers to my new subscription and the app says "subscription not activated" "something didnt go right while activating your subscription. click below to contact a customer support agent"I have already ...

Resolved! Porting number when you are not the main account holder

Hello everyone! Just wondering if anyone has done this before and knows if there's any issue. My partner wants to switch to PM and port his number over from Virgin but his mom is the main account holder for his number (she signed him up when he was a...

New account

There was an error when activating my account, it says to contact customer service. Apparently easier said than done

Re: Picture and Group Messaging End Date | Feb 14

Since I ported my number to a competitor over this issue, and I JUST paid my monthly top up to you (and since I still have 4 GB of bonus data, plus 500 international unused minutes with you guys), is there any possible way to seek a refund of this mo...

Where can I find my account number

Resolved! Promo CAN US

I would like to change my subscription to your $34 CAN US promotion plan. My current plan cycle ends on March 21st, and when I selected the option to change the subscription when my plan ends, it was accepted. The system now reflects that my plan wil...

Phone number transfer

I just switched to Public Mobile. I am uabale to receive SMS from Public Mobile to confirm that it's me. How long does a transfer of my phone number take? or I am doing something wrong.

Resolved! signed up for $34 50GB Can/US plan - forgot to put in promo code Can you help?

the subject line says it all !

Can't receive incoming texts from Roger's numbers

SpoilerSpoilerRecently ported over from Roger's a day ago and have not been able to receive text messages from any Roger's numbers since. I am able yo receive and send calls to Roger's and send messages but can't receive . It appears sensing and rece...

Sign up error

Hello, I received an error message during my sign up. Payment was processed but the activation could not be completed. How should I proceed to fix this?

Payment Voucher won't work on phone.

My father in law does not have access to the internet. He has a simple phone plan and has been using payment vouchers from local gas station. He bought one at Esso and when he tried through 611, it had asked to go online. I just created this profi...

Pixel 7 sim not working

Have a pixel 7 and the sim card will not recognize. Tried a few different sim cards and this phone won't recognize any of them. Does public mobile offer esim? States it does but cannot find the option for the life of me anywhere in the app or website...

I can't get an agent

help! I can't get a message from an agent I know my sign in but it's like my phone number is disconnected from me email and I keep cycling through the sign I and it won't let me connect to an agent

Resolved! 3G to 5G sim card still compatible?

Sim is the original one, started with a 3G plan, upgraded to 4G plan, stilll works perfectly. However, just upgraded to 5G (Canada/USA deal). Will this sim still work with the 5G plan?

payment accepted

I had problems last payment. Payment was accepted but I was getting no phone use. Some one suggested that I take sim card out of phone and then put back in. That fixed the problem. This month same thing happened. So I took out SIM card and put back i...

SIM delivery

Hi,I have requested to deliver my SIM. Can I change that and pick it up instead?

US data use

I have just purchased the special $34 - 50GB within Canada and the US data plan. Does anyone know what will happen when I cross in the US...will I get a notification, do I have to do anything or will my phone just keep on working as if I was at home?...

Change Plans on Renewal Question

Hello Everyone,I saw the $34 for 50GB Can/USA Plan. I see that the promotion plan expires on March 4 2024. When I changed plans, I said to switch on renewal date and that isn't until March 23 2024 give er take a day. Will this plan still be honored o...

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