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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! How can I order a SIM card online

Hi, I want to order a SIM card online and I see the option to purchase Bonus SIM or triple Punch SIM card. I just want to order one, which option do I go with and the price $10 is for the SIM card only? Will I have the option to add data after I proc...

Resetting SIM after eSIM

I was recently travelling and downloaded eSIMs whilst I was away. I am now back in Canada and using my Public Mobile SIM again but every few hours it disconnects and says "no SIM". To fix this I have to take the physical SIM card and put it back in. ...

Resolved! US roaming charges-US roaming package

If I am travelling outside of Canada and I don't buy PM's talk/text US roaming package - will I have any cellular service...will any calls come through even to voice message and will these voice messages be charged a roaming fee? Also if I am connec...

payment

I have been charged twice this month, once for the existing plan terminating on Jan 10th and my new plan starting January 10th.how do I go about to obtain a refund?

My payment was made a few days ago but the plan won't reniew.

My payment was made and confirmed by the back and the public account but its not renewing.Can someone please help?

Resolved! How to deactivate an account which is charging my Credit Card?

I have helped my MIL when she was visiting us to get a public mobile connection. Now she is not in Canada anymore and she does not communicate with me. Since I have used my credit card in her account, it is still charging my credit card. Please help ...

Resolved! Phone will not ring. Goes straight to voice mail

I've read previous posts and followed the instructions viz changing from LTE to 3G. Like the person who had an identical issue, I'm also located in Halifax, Nova Scotia. But I still have the same issue i.e. phone will go immediately to voice mail. Ve...

Resolved! How to really change a plan

I changed my plan yesterday and chose the option to change it on the renewal date.Today is the renewal date and my plan has not changed.What did I do wrong? Thanks

Resolved! Security issue

I damaged my phone and suspended my account until I could resolve that. I have a phone now, and have communicated with CS_Agents to resolve it. I had decided to purchase a new SIM card and wanted to replace it on my account. They asked me for the S...

Resolved! International calling

I understand that my phone will not work overseas. If as someone suggested I leave my public mobile sim in an old working phone here plugged in on a charger will I be able to see text messages that come into in on my computor when I am overseas in a...

Resolved! How do you Refer-A-Friend?

I convinced my sister to switch to Public Mobile and gave her a referral code, but neither of us can figure out where she's supposed to enter it. Does she have to fully activate a plan before she can enter the code and receive the rewards? I found a ...

Resolved! Porting Gone Wrong - Now What?

I went to the Telus store and picked up a new SIM card. I came home and logged in to the site and attempted to activate my new sim card online. When I reached the stage of selecting a number I selected transfer an existing number. When I clicked to c...

online payment 404 Error, https://selfserve.publicmobile.ca/en/account/account/my-payment, Help?

Resolved! Puerto Rico

Does the US addon work in Puerto Rico and US Virgin Islands going on a cruise

Resolved! How can I cancel automatic top up?

How do I get out of automatic top up please, PM keeps charging my plan $70 and $27 automatic top up, I don’t understand this arrangement.

Resolved! Certified Pre-Owned phone - $5 off bill for 6 months

Hi, I purchased a certified pre-owned phone on Nov 16, 2022(Order 315638) after receiving an email offer stating that "existing Public Mobile customers who purchase a Certified Pre-Owned phone could receive $5 monthly increments for 6 months. Monthl...

Data usage

Over the last week, I noticed that my data usage has been over 1GB per day. I have not used such amount of data as I have been at home most of the time. Can this be looked into?

Resolved! Data Issues on IPhone 14 Pro Max

Data works on Imessenger but not on other apps… how come? This is a recent issue last two days. Checked everything and followed online Public Mobile help. No idea the issue when it was working fine before. Plan is active with plenty of data left.

Resolved! how do you gain access to account

After logging in and entering access code page refreshes back to log in . I's a painful ongoing cycle of never allowing me to log in . this company has no problem taking my money every month but logging in is such a problem why is this?

Resolved! My plan changed back

I recently changed my plan from $40 for 5gb at 3g speed to a plan for $45 with 20gb at 4g speeds but when my next billing cycle happened it changed back?

Resolved! Security breach

How do I let Public Mobile know of a security breach? Thanks,MaryanneV

US Add-On Update

Hey community, I was browsing the latest plan changes and noticed that the US roaming add-ons were just increased in service, time, and price, with talk-only and 500MB being delisted. Hopefully it's good news for most customers. Was10 daysU.S. Talk, ...

Certified Pre-Owned phone, we’ll take $5 off your bill for 6 months

Hi, I purchased a Certified used phone on Oct. 24, 2022(Order 312298) after receiving an email from PM stating that: When you upgrade to a Certified used phone by October 26th 2022, we’ll take $5 off your bill for 6 months (Get $5 off your bill for t...

Calls going directly to voicemail?

I am not sure what the problem is but I am not able to receive calls. They are just going automatically to my voicemail. Could you please help

Resolved! When changing my phone number, can I get a specific area code?

Hi, I moved to Ottawa a while ago, and last summer I changed my phone number. It turns out the apartment building I moved into has a very old buzz code system and expects a (613) number. Unfortunately whenever I use my Public Mobile account to check ...

Access to account

I am unable to access any of my accounts - how do I get my account number or access to the account ?i tried to reset with the code but it only allows you to enter code within 60 seconds and i am not receiving the email

Resolved! Switching plans

I am in the States for the winter and presently I have a plan using 3G. The the States they are facing out the 3G plans/ towers. I want to know if I can switch to a 4G plan while I am here and then switch back to my 3G plan when I return to Canada un...

Resolved! new activation

I was not able to answer the text and I called bell and they said to have PM cancel and send a new port request with correct name and address to transfer my phone number.

Resolved! Add A Second Number To Existing Account

I current ly have an acccount and want to add a second line / sim card / number to this existing account. Is it possible? I do not see anywhere in my online account which offers this action? How do I do this?

Resolved! Home Phone (landline) port to Public Mobile

I ported my home phone number from Bell over to Public Mobile on the evening of January 8th. Public mobile shows a successful port at time of sim activation. I am able to make out going calls with the phone number but cannot receive incoming calls. ...

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