Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello everyone, I had signed up for the $34/month 50G data plan within Canada and US. The date of activation was 5 days earlier than original plan but it was a good deal so I changed it. The renewal date is still the new one but the subscription is m...
I cannot activate my accountIt seems to he the case that I need to activate me account to unsubscribePlease either activate my account so I can unsubscribe or manually unsubscribe me
I am trying to port out to Freedom Mobile and when they tried initiating it, their system is saying my current# is "inactive or suspended". My current subscription and all my services are currently active with Public Mobile. I also didn't receive any...
Just ported from Virgin Plus and cannot make or receive calls and text.
@I recently switched to the 50gb of 5 g Canada - USA plan which says it includes minutes - text messaging and video. So to clarify I can call from USA to Canada? Text? And FaceTime? I’ve never had such a plan and we travel to the USA a lot and usuall...
Hello. My phone was stolen yesterday at 9:30pm, it was an iPhone with a public mobile e-sim and I’ve since erased the phone. I am wondering what the next steps from here are, and if it’s possible to get that e-sim/my phone number back when I buy a ne...
I bought roaming package for $30 and it stopped working 3rd day I was in the USA well within 15 day allotted window. Did not use much data. I did not even have cell service. Very difficult in a different country without access to a phone. Could not ...
Will PM get a 200GB plan like Telus is offering?
Hi . When i want to create account on whatsapp , i can’t receive code !! I just bought a SIM card and I didn't have WhatsApp before. can someone help me
I signed up July 21. I orderd a sim card because it says my phone is not esim compatible. I have sent multiple tickets, and have gotten no answers. My phone isn't working. Because its not working, i can't phone anyone to get this PROBLEM fixed.
I registered the eSIM on the wrong phone and deleted it, then couldn't use it on the correct phone. The transfer semi went through as when I try to log in it is asking to send a code to the transferred phone number which cannot receive texts so I can...
I realized that I had clicked on the wrong reward. I’d like the $15 credit instead of the 1 GB US data. Can I change the reward?
How do I find my pin
Does anyone know why I see different subscriptions than my wife. My Wife pays only $23, the subscriptions I see are all more than $30
First time using add on for text talk and data in US. should I pay for it the day prior? Is it simply add the add on and it works if I cross boarder in couple of hours?
I have a problem when I submit the last step for actvating my new simcard.
My monthly subscription cycle started just two days ago, yet my usage shows my allotment almost entirely used ! I use very little data on cellular as I do no web searches when out of the house. (In the house I’m on wifi.) So the only data is iMess...
Hi, can anyone help me with my account changes. I had chosen a new plan and it was for $39.00 a month with more data and included US calling as well. When I saw that they have set to change to a $36.00 different new plan which was not what I changed ...
Where do you find your account number?
I have lots of free add-ons right now. I found a better plan for $1.00 less with more data and both Canadian and US minutes. Will I loose all the free all the free add-ons I have earned as a loyal customer
Is anyone else having issues making or receiving phone call? I'm on my wifi so I everything else for now is fine.
I have been trying to get ahold of a public mobile customer service representative for over 2 days now and have been unsuccessful. I was charged on the basis of auto renew when I had turned that feature off on the app. I no longer use Public Mobile a...
Hi, I ported my number from Freedom just over a week ago. I have an iPhone and was never able to get texts once I approved the port with my Freedom SIM card.Now a different number has somehow been assigned to my phone. How do I get my number back and...
It is supposed to expire sometime after ~6 months but I checked my account and it's gone! Can someone please help? My 2nd question is that I have two 2GB one-time data bonus, so I'd like to confirm that I actually have 4GB, because I'm confused why ...
Hi,I want to port out my PM number to Freedom, waited 12 hours and did not receive the authorization SMS from my PM number.Anyone can help me get a call back? I sent a support ticket yesterday but no one has reached out to me yet.
HelloPhone is giving me message that the SIM (physical) is disabled and need the PUK code.PUK does not appear on the plastic credit card that the SIM came with.Help!
Hi, I’ve recently subscribed to a new Canada-US plan $34 for 50gb. I heard about $5 increase in all plans globally. Will it affect current or existing plan? thanks.
