no more access to my account

[Tonkajoe]

since my account is lock by more then 5 strikes of wrong password, i do not have any access to my account, but my service still active and my phone is working. Every thing start when a modérator ask me if is was ok to change my email to my account. i was asking to just reset my pasword. I did not know then changing my email to my account , i did not have any access , anymore!!

my last pseudo was Yuteck

[softech]

@Tonkajoe PM CS agent won't check and reply posts here.  Best for you to check you inbox and reply the message they sent you earlier 

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Handy1]

@Tonkajoe  Tagging agent won’t work you need to engage the with private message 

send  direct  private message to support .

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Tonkajoe]

CS_Agent

[Tonkajoe]

I will try that first  browser with Incognito mode,

Thanks

[Tonkajoe]

already did that for 3 days, wait and wait and wait before contacting a mediator and he change my email acount!

[Handy1]

@Tonkajoe  You may want to wait one full hour and try again incognito mode private mode or from another device see if you can log in . If not contact support again to help you re gain access 

[softech · Accepted solution]

@Tonkajoe sorry with with you are going through

  But have you try using browser with Incognito mode to login with the new email?

Since an agent has been working with your case, if the Incognito mode method doesn't work, please reply the CS_Agent"s message and ask them for further assistance